EE Outage in Didcot, Oxfordshire, England

@EE Hi guys, this doesn’t really answer the question for me. Is there a general problem with iPhone 12 pro orders? How long are they expected to be delayed by? The estimate for delivery was 21 days when I ordered and we are 24 days I haven’t had any updates, emails or texts.

Anyone else on @EE getting a "No mobile data service - Temporarily turned off by your operator" message?

Really great service from @EE and @WeAreOpenreach this morning. Lovely engineer, so nice not to have someone complain at installing a line in a flat. WiFi back to working perfectly.

@hayleyjane7 @EE I’m also quite sure if the complaint is in deadlock they cannot enforce payment by a fixed date, because the company aren’t managing it any longer but it has been escalated.

@hayleyjane7 @EE If the complaint is in deadlock they cannot discuss it. This probably means the call isn’t on their records. If I were you I’d contact the ombudsmen and explain what happened. Speak to citizens advise too

@hayleyjane7 @EE Calls are supposed to be kept for a certain amount of time. Not all calls are recorded though, that’s the only issue. But if that one wasn’t recorded it’s your word against theirs because they can’t do the transcript

@hayleyjane7 @EE So, they gave you a faulty phone, you complained and got a new one, no mention of you returning the faulty one which you recycled and they’re now billing you for? You are entitled to a transcript of the call when you made your complaint, but not the recording of it

@zepzepzepzep_ @VOXI_UK @EE Vodafone customer service is shocking but I figure if I go onto a rolling monthly SIM I can change whenever I like 😬

Should I just give up and realise my S20 Ultra is never going to arrive 😩 @EE

@EE Na the problem persists

Just ordered my new Samsung S20 Ultra 512Gb, I'll never have to delete a single picture again 😍 @EE

@EE @raphael_blk No network

@EE I’m so sick of my crappy signal! For the past month or so- sudden drop outs of signal out of nowhere, constant call failures and loss off 3/4G!

I have never had such poor and service from you guys! I’m even past my cooling off period ! And I haven’t got my router swapped! Better to go with @EE or @SkyUK !

@EE I’ve just checked my bill the details I have for security match exactly so I really don’t see the issue

@EE @Terywall @AndrewRPines Still not working...

@EE Your phone system's not fixed yet. My husband's unable to make or receive calls (as at 13.46 in central London). Help!!

@EE @professorgreen @rickedwards1 It wouldn’t be any good trying to make that important call from @EE network.

@EE I don’t mind the charges. And yes, a new phone won’t be bad at all.

If you ever have the opportunity to go with @EE because of a desk you've seen. Absolutely don't bother. No service, poor customer services and no solutions that don't involved paying them more money. JOKE

@EE Is there a broadband issue? I have no internet

@EE Yes. My fiancee also gets the same message on his phone when he logs in so surely it's a problem with ee?

@EE worst customer experience ever. Thought it was all sorted and had to call again.

@EE been in tears and panic over your service today. Worst customer experience over the last few weeks ever.

@EE Anyone joining EE needs their head checking. Crap customer service. Poor loyalty scheme (with them for 5 years and still wanted money for upgrade) non competitive deals. Do what I did and join @giffgaff

@EE is there an outage of tv service in whaley bridge?

@ThreeUK told on 5 different occasions in the last 24hrs my phone would be here today... And nothing, not even a follow up as promised... @Vodafone @EE look for a new customer?

@EE I've not long upgraded to the Samsung S20 Ultra, and i'm having some issues with it. Its constantly telling me it has no SIM, it drops calls frequently, If i connect it to any BT device, i cant be heard on any call during the connection, or afterwards 1/2

@EE Hi, the issue seems to have resolved this evening.

@EE I can’t get enough on phone and live chat is a waste of space. Can someone help me?!