EE Outage in Didcot, Oxfordshire, England

@SameDayCoventry @ShellStationsUK @EE are the worst, a simple upgrade has taken a month and still not sorted!!

@BarclaysUKHelp I have a payment that failed Saturday on Apple Pay from @EE but the money is still being held, even though EE said the payment didn’t get that far can you help please ?

@EE Hello, I think I upgraded my phone yesterday over the phone but have had no confirmation except the delivery cost being taken can you help me please?

@EE Mobile internet whether I'm in my home town or central London or rural Devon the internet service is appalling

Suffering with poor #broadband connection. Been told by @EE engineer that throughput is capped by @BT_Openreach below what I used to have without any notification while still paying same price. @ofcom

@EE Hi guys, this doesn’t really answer the question for me. Is there a general problem with iPhone 12 pro orders? How long are they expected to be delayed by? The estimate for delivery was 21 days when I ordered and we are 24 days I haven’t had any updates, emails or texts.

Anyone else on @EE getting a "No mobile data service - Temporarily turned off by your operator" message?

Really great service from @EE and @WeAreOpenreach this morning. Lovely engineer, so nice not to have someone complain at installing a line in a flat. WiFi back to working perfectly.

@hayleyjane7 @EE I’m also quite sure if the complaint is in deadlock they cannot enforce payment by a fixed date, because the company aren’t managing it any longer but it has been escalated.

@hayleyjane7 @EE If the complaint is in deadlock they cannot discuss it. This probably means the call isn’t on their records. If I were you I’d contact the ombudsmen and explain what happened. Speak to citizens advise too

@hayleyjane7 @EE Calls are supposed to be kept for a certain amount of time. Not all calls are recorded though, that’s the only issue. But if that one wasn’t recorded it’s your word against theirs because they can’t do the transcript

@hayleyjane7 @EE So, they gave you a faulty phone, you complained and got a new one, no mention of you returning the faulty one which you recycled and they’re now billing you for? You are entitled to a transcript of the call when you made your complaint, but not the recording of it

@zepzepzepzep_ @VOXI_UK @EE Vodafone customer service is shocking but I figure if I go onto a rolling monthly SIM I can change whenever I like 😬

Should I just give up and realise my S20 Ultra is never going to arrive 😩 @EE

@EE Na the problem persists

Just ordered my new Samsung S20 Ultra 512Gb, I'll never have to delete a single picture again 😍 @EE

@EE @raphael_blk No network

@EE I’m so sick of my crappy signal! For the past month or so- sudden drop outs of signal out of nowhere, constant call failures and loss off 3/4G!

I have never had such poor and service from you guys! I’m even past my cooling off period ! And I haven’t got my router swapped! Better to go with @EE or @SkyUK !

@EE I’ve just checked my bill the details I have for security match exactly so I really don’t see the issue

@EE @EE So the signal box is being switched off around 30th June 2022. That's the only signal we have with our three phones. Admittedly one spot in the house where we can get a signal if we hang out of the window. Take it I can switch networks without contract penalties.

@EE hi there, I haven't been able to make or receive calls all day, is there a service issue? Thanks.

@EE I was at Wembley on Saturday saw EE sponsored them so though I would get access to Wi-Fi as I’m a customer, I was wrong no access to Wi-Fi so why not ?

@EE Hi team. I received a text from EE last week advising there would be disruption to the network in Wandsworth. Can you advise how long until this is resolved? Been having issues making and receiving calls the past few days.

@EE Guess I am gonna have to find a nexus device instead, talkback has issues on the latest versions of android

@EE you're customer service is absolutely atrocious for people with disabilities, your company is abelist, disregarding of people's conditions and left with unnecessary stress and torment for months. Your company is a joke, just like your service assistants.

@seatzie Oh that’s amazing. I’m pay 22 for sim only on three but it does not work. I never have reception. I fancy @EE as they seem to always be good at festivals etc.

@EE I have been treated like garbage by your company! Whether on purpose or via sheer incompetence, I can not tell, But what I do know is that EE are completely incapable of performing even the simplest of tasks All I wanted was to upgrade my fibre package

@EE I have been treated like garbage by your company! Whether on purpose or via sheer incompetence or via sheer incompetence, I can not tell, But what I do know is that EE are completely incapable of performing even the simplest of tasks

@EE Your Customer Service is horrendous. I called up for an upgrade and they couldn't care less if I left the network. I've been with EE for over 20 years when it was One2One & then T-Mobile! Bye bye. Hello @TheO2