EE Outage in Wokingham, England

@EE terrible shame that despite years of loyalty, you’re unwilling to match deals from O2 and @VodafoneGroup on my upgrade. Looks like it’s time to change provider!

@EE hi EE I would like to put in a complaint and I want to put in a complaint to Cisas and the ombudsman communications please

@EE why does it take a customer to go onto twitter to finally call a customer, why can’t they just call the customer when he has been promised that some would call you no loyalty to customer anymore

@EE why doe EE never call a customer when promised it’s not that it’s going to cost them anything anyway I find it so hard to believe, I have e mailed EE ll day yesterday with no reply Iam happy for EE to reverse charge me so frustrating, EE stress me out

@EE Tommorow will be calling Cisas or Ombadsman services communications I have waited 3 days for a manager to call me as promised but no phone call my complaint is for miss selling a phone contract That’s EE for you never keep there word.

@EE I have been with EE know for 14 years I think it time for a change , it’s the miss Serling they do know , and how they seem to lie t the customer and when you ring to complain they say a manager will call no one calls back I waited al day yesterday for a call back

After some disappointing customer service this morning from @EE they are back in my good books thanks to Andrew in customer help & the guys from their Bracknell shop! 👍

Really disappointed with @EE customer service this morning, always been half decent up to now. 😡

@TheDJ_Chubbs @ThreeUK I found the same in Croatia mate. My @EE signal better over there than in my own home. 🤔😩

@EE @AntonyMutatio It takes all sorts I suppose. Quick rebuttal though so Customer Experience is working well.

@TotalPolicing @three @EE If not happy, I will make a complaint. Or change company. But this morning, short downtime in an otherwise good service I have had for years.... No issue for me.

had to borrow data from @EE to tweet this @ThreeUK @ThreeUKSupport #threedown please fix the service soon 😓

I have never had such poor and service from you guys! I’m even past my cooling off period ! And I haven’t got my router swapped! Better to go with @EE or @SkyUK !

@Top_CashBack @EE With @Top_CashBack the advertised cashback amount never the one received. @quidco is more reliable

From last week, only just found out it didn’t get sent! 🙄 @ee Portsmouth Historic Dockyard, no service. Absolutely pathetic EE. Worst network ever, can’t wait to get off. #NothingNowhere

Halifax Building Society, Guildford GU1 3BT. No signal from the world’s worst network @ee #NothingNowhere

@EE waiting for over 10 mins and still waiting to speak to customer services is not good enough especially as only moved to EE today 😡

@EE I don’t mind the charges. And yes, a new phone won’t be bad at all.

@EE Hi Rach, they went through everything the system would let them. Currently no , it's with an openreach team but beyond that nothing. The speeds and issues around 9pm are still ongoing.

If you ever have the opportunity to go with @EE because of a desk you've seen. Absolutely don't bother. No service, poor customer services and no solutions that don't involved paying them more money. JOKE

Another 20 minutes trying to get through to @EE , they're still denying there's a problem with their service. Even though they can't call me when I'm at the house because of no service....

@EE Yes if might boost it, but it isn't EE providing that service! Unless they fancy paying for my wifi to support it

@EE But if you aren't providing the WIFI, you aren't providing the service. So I should be able to opt out of my contract without a fee

@SamsHusband @EE Yeah but unless they provide me with some free wifi, they aren't providing the service. Maybe pay Richard Bacon less for shite adverts and put some phone masts up.

@SamsHusband @EE They said that if they can't provide signal, I'm free to leave my contract. Then told me if I get wifi (on order just not with them) that it will solve my problem. Useless network.

So @ee issues so tried to get in contact with regards to broadband the customer support agent asked me to wait whilst they sorted out the previous customers issue and sounded incredibly unsure whilst I was on the phone. Wasnt impressed with what was happening.

@EE having broadband speed issues at home but when I called customer services, the person sounded unsure and asked me to hold whilst they felt with the previous customer issue.

Appalled by @EE customer service this afternoon. After I incurred a roaming charge clearly issued in error, nobody wants to resolve the issue. It’s great, hand over thousands of pounds to them and when there’s an error of £1.50 they won’t budge.

@EE all I can add is that the back-up MiFi I bought from you on the day when @O2 left me hanging for a full day in December has been a real let-down in the last three weeks. #notsuperfast4G

Upgrade (hell!) update @EE versus @DPD_UK “We can’t change a delivery address,as you are the customer you have to do this yourself” say @EE “To change to a different address, please contact the sender of your parcel” say @DPD_UK Conclusion: someone’s lying! #NoCustomerservice

@TomMcLaughlin1 @O2 Move to @EE. They’re a much superior network.

@EE I've had no data signal since Tuesday and problems sending and receiving texts for weeks. My home broadband, EE, is also intermittent. Regretting my choices right now. #disgruntled #selfemployed

@EE absolute jokes today...how does a brand as big as EE have complete system outage from 1pm and still be down at 5pm...

Very good customer service from @EE this afternoon after an indifferent in-store experience this morning. Cheers for sorting 👍

@EE tried to login via My EE app and via the website but getting "sorry, can't login right now, try again later" error messages. Tried deleting cache/data and uninstalling the app but still cannot login.

@Andrew_Campling @EE Why not offer 5G as service in areas that don’t have FTTP and won’t be viable.

@EE Trying to upgrade and every time I get my card details in then the website says page not found looks like you have a website issue!!!

@danpraag @MarcAllera @EE @bbc5live It’s PR to be the first 5G network. No 5G phones yet so who can use it?!

@EE Can’t seem to access my account info on the app or the website, is there a problem in general at the moment?

@jamilemon @EE @ThreeUK You might be lucky in your area travel all over the ?? and the ? (at no extra cost) with good service.

@EE Please provide the specifics for my case I think having being promised next day and now ending up having to wait for 6 days an explanation is in order ? Or is customer service not important to EE ?

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Friday mid day and if it’s automatic like you said there would not be any manual hold up right ??? Tech support admitted it’s a hold up in your manual process

@EE Your customer support said it’s a manual process and say it’s automatic ???? #Confused

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@andrew_roberts_ @matthewskipsey @swtrains_watch @SW_Help @EE @VodafoneUK @transportgovuk @margot_james_mp Same. It’s terrible unless the train is empty. Why it wasn’t specified for overcrowded trains (since they are and have been the norm for a while) is beyond me.

@EE yo, my home broadband is down. Can you help? I checked online last night and there were no know problems in my area, and I reported this problem, but nothing has changed this morning!

Do all UK mobile phone companies set their out of bundle data usage at £26 per GB? Vodafone customer service are saying it is a cost set by the Government. @VodafoneUK @O2 @TalkmobileUK @EE @Ofcom @HantsTS

@EE where my 4g connection gone it’s been down for the last hour.

@EE £74 bill ... pile of utter bullshit.. still waiting for Owen to call me back regarding my utterly shite signal & the fact that, as he said it, 60% of my calls plus drop! Absolute wankers! Cannot wait to leave! #worstphonecompanyever #badcustomerservice

@EE Yes, will do. Your broadband has been very good which is why I signed again after a loyalty discount. I've barely needed to contact you at all and when I did, customer service was very quick and polite - hope it stays this way. Other ISPs could learn a lot from this.

The Sony Xperia 10 is without a doubt the worst phone I have ever had in my life. I've been with @EE (Orange) since I got my first mobile 20 years ago, but I'm so annoyed with the salesmen who hoodwinked me on this "brilliant phone", I'm leaving when my contracts up.

@EE I’m having very bad signal problems this morning. Postcode E4 8SP. Flicking between no service and 1 bar. No internet

@EE Good morning EE, I received a phone call yesterday, from EE (apparently), offering me 50GB extra per month on top of my existing contract.I verbally accepted. I was advised to check my EE app where the new ‘add on’ would show on my profile. I can’t see it anywhere. Can u help

@Ant_RTW @EE Yes they are fix it on the 25th it’s a mast near station

@EE Due to being very unwell the past few days,I forgot to cancel BT sport trial,could u help please

@EE please can you look into why my phone has “no service” I am in Thailand and can only make WiFi calls when in hotel. Otherwise phone does not work. Cannot change settings in my App. Thanks

@HarlieLaffin @famousdeano @O2 @EE Giffgaff. Problem solved.

@EE I'd like to file a complaint re my new plan which doesn't reflect what was agreed with EE. I have a copy of the transcript with the adviser I agreed the terms with so I need to file the complaint by email to include the transcript as evidence. Please provide an email address.

@garethrjs @VodafoneUK @EE Gow, she doesn’t want to **** you.