EE Outage in Basingstoke, Hampshire, England

If you ever have the opportunity to go with @EE because of a desk you've seen. Absolutely don't bother. No service, poor customer services and no solutions that don't involved paying them more money. JOKE

Another 20 minutes trying to get through to @EE , they're still denying there's a problem with their service. Even though they can't call me when I'm at the house because of no service....

@EE Yes if might boost it, but it isn't EE providing that service! Unless they fancy paying for my wifi to support it

@EE But if you aren't providing the WIFI, you aren't providing the service. So I should be able to opt out of my contract without a fee

@SamsHusband @EE Yeah but unless they provide me with some free wifi, they aren't providing the service. Maybe pay Richard Bacon less for shite adverts and put some phone masts up.

@SamsHusband @EE They said that if they can't provide signal, I'm free to leave my contract. Then told me if I get wifi (on order just not with them) that it will solve my problem. Useless network.

@EE He was trying to buy the 1GB data plan. He just downloaded the my EE app and tried to register but again got stuck because it tells you to come off Wi-Fi to complete the registration process but he’s got no data at all so it’s not picking up the data network! Frustrating!

@EE hi there, my father is trying to buy more mobile data on his iPad but after selecting the plan, an error message keeps appearing and he can’t continue. Help!

@EE tried to login via My EE app and via the website but getting "sorry, can't login right now, try again later" error messages. Tried deleting cache/data and uninstalling the app but still cannot login.

@EE RE: 310940477, I sent another email yesterday asking Erica what was going in, still no reply. I guarantee a response if I were to cancel my D/D's for my home broadband, this mobile and my mobile WiFi device.

@EE Hi Mark J, I have plugged the new router in and followed the setup, all appears fine, TV, Laptop, Mobile Phone, Sports Cam and landline. I will monitor it and let you know if problems, Thanks

@danpraag @MarcAllera @EE @bbc5live It’s PR to be the first 5G network. No 5G phones yet so who can use it?!

@EE Please provide the specifics for my case I think having being promised next day and now ending up having to wait for 6 days an explanation is in order ? Or is customer service not important to EE ?

@EE So please explain to me 1) why you are providing conflicting information for your own team, 2) Reason for taking so long, 3) Is this good customer experiences 6 days for port, 4) why say it’s automatic when it’s manual process @ThreeUK @LuriaPetrucci

@EE Friday mid day and if it’s automatic like you said there would not be any manual hold up right ??? Tech support admitted it’s a hold up in your manual process

@EE Your customer support said it’s a manual process and say it’s automatic ???? #Confused

@EE Complete joke talked to your support and it’s not an automated process they said even though I nsubmitted request Friday daytime they didn’t look at the email generated by your system until Sunday and will not port until Wednesday.... @VodafoneUK @ThreeUK

@EE Everywhere I go - its a known issue apparently - dealing with your technical department- phone and sim have been swapped out but still no improvement

@EE your old broad street branch have terrible staff there customer service is very poor they need to learn that when dealing with one customer they should not just walk off and deal with someone else while dealing with the first person

@EE We had an engineer come out Thursday who was supposed to set it up and be good to go, he connected something to the wrong telegraph pole, didn’t ring someone he should have and told us we’d have internet in 24hours but a really slow connection not which is not what we pay for

@ThreeUK I don’t know who’s worse you or @DPD_UK, but you to stop blaming each other and send my phone to a three store otherwise I’ll cancel both my contracts and move to @EE

@HyderEbrahim @EE The galaxy beats the I phone hands down for specs it’s all about the software and iOS wins for me but if Samsung had iOS I would get the S10+ absolute beast of a phone

@EE No I have an S9 I have had many problems recently but hopefully was sorted this week. I just require some new earphones I was looking to purchase some wireless ones but the prices are ridiculous

@ryanchapmanx @EE cause they are the SHITTEST network provider EVER actually infuriated me how expensive they are

@EE thanks for the help- I’m freaking out😂 yes I deleted and redownloaded snapchat, and it still didn’t work

@EE yes it’s just my social media. my sister is having the same problems (we are on the same contract)

@_Janet_ @EE It is Janet I can't ring or text when at home :( I know there is a problem with a mast in the area but it's a right pain.