EE Outage in Wokingham, England

@EE delivering brand new phones in the equivalent of a carrier bag, not surprising it’s damaged. Now I have the inconvenience of returning and waiting for a replacement. Not a good to start to being an EE customer.

@EE network unavailable!!!!????

Hello @ee. I live in a great 5G area and have an iPhone12 Pro with latest IOS. However, haven’t had 5G signal for over a week. Is this a network or phone issue?

@EE Good morning is there a data issue with your network as unable to load or send via your network SL2 4HL

Is anybody else having any issues with data on @EE this PM?

Hey @EE what’s going on? Is there some issues on your end cos my internet ain’t working or it’s too slow..!!

@EE No problem I understand you’re probably busy! I’ve sorted it now thanks I ended up moving back to Vodafone after several flailed attempts to upgrade.

@EE @England Why can we never get connection on our EE networks over many years then?!

Suffering with poor #broadband connection. Been told by @EE engineer that throughput is capped by @BT_Openreach below what I used to have without any notification while still paying same price. @ofcom

@EE any issues in RG224SE as no signal AGAIN!

@EE no signal in Basingstoke! Anything happening?

Anyone else on @EE getting a "No mobile data service - Temporarily turned off by your operator" message?

@chadderscheesee @ThreeUK @EE There's definitely a contract clause which will say you can leave if service is subpar which it really is

@chadderscheesee @ThreeUK @EE I had been with three for 3 months of a 12 month contract. I just complained that my signal was not what I wanted and I ended my contract. No harm in trying. Go on their live chat rather than phone them so you don't get annoyed when they lie to you

@Footballparky @EE I’ve had quite a lot of problems with EE in RG41 area poor signal too often, not sorted despite reporting several times. So I’ll have to switch providers when contract expires.

Really great service from @EE and @WeAreOpenreach this morning. Lovely engineer, so nice not to have someone complain at installing a line in a flat. WiFi back to working perfectly.

@EE I am a 20yr+ customer of EE since the days of Orange. Ive never missed a payment, always renewed contracts and have been a fiercely loyal customer. This is the 1st time I have asked for help from a company I trusted to be told 'There is nothing we can do for you'. #leavingEE

@EE Just to consolidate what I spend - stupid spending the amount I do. I am@thinking of closing my last number 07732409143 as well and perhaps going SIM only

@EE Too many open accounts - only needed one. Costing me too much. Would still do with advice on how to trim it down further

Please help, with some compassion @EE team , dealing with our grief is being made worse by your bureaucracy

@EE Hi, I would like to cancel my broadband contract. Is there a way to do this online? Thanks

@EE Wi-Fi is with EE too and I’d say we’ve been having Wi-Fi issues for two weeks or so now and now my phone signal is away too. I had pretty much no connection yesterday

@EE fantastic customer service il go to @VodafoneUK instead at least they answer phones and messages.

@VodafoneUK your chat assistance last night were professional and helpful, Lewis this morning the exact opposite, lovely that you go back on your word within 24hours to a 25+ years customer, @EE you are about to get a new customer

@EE an absolute trying to get someone on a phone to discuss my bill. Looks like it’s time to find a provider who actually provide customer service.

@EE is there a network issue in the DH2 area. Very sporadic signal since 3pm yesterday. My wife’s phone is the same and my brother who lives near by is having issues too!!

@EE Thabk you for getting back to me, I know atm only 1 network offers but will it eventually be something that may be offered, as I do prefer huawei phones and that over other, even with the US ban I've stuck with and want to carry on

@BootstrapCook @terryandrob @EE (worth noting this it true of all mobile phone network providers) 4/n

@BootstrapCook @terryandrob Same for phone contracts. @EE sim only offers - 1gb for £14/month - 200gb for £23/month (12p/gb) - unlimited data £35/month It's a great deal if you have £35 a month, but if you are on a low budget then you are only offered terrible value for money. 3/n

@EE Poor, a lot of loading times, buffering.