EE Outage in Birmingham, England

When 4G was introduced 3G went terrible.. now 5G is here, 4G is terrible. Talk about ways to get the customer to sign into more expensive data plans @EE #5G #5gishere #4G

@EE I've had a problem for the last week now, a message comes up intermittently saying that mobile data has temporarily been switched off by the operator. This has affected using certain sites like WhatsApp & Twitter while I'm out.

@EE full strength 4g signal at B5 7QU and no bandwidth at all. Come on EE. Put 50p in the meter. We’re paying enough for the data! #ripoff

@EE I’ve been with EE for many many years pay monthly (never missed a payment ect) and I’ve upgraded and they’ve said I have to pay a security deposit for line rental along with my bill... I’m so confused what this is for...

@PhilTonks2 @TalkTalk @EE Used to be on o2 but couldn’t get a signal in loads of places. Never have that trouble with EE... we did have a few teething troubles when we got the broadband in at home but they were really good at testing, sending someone out.

@EE Then to add insult to injury calling me mate last time I checked they wasn’t on my friends list and I’m sure you ask the customer what they prefer to be called, or is that not the case anymore.

So @EE has taken 50 pound to top up children’s phones got proof from bank they reversed and took the money but kept telling me card has been declined shocking no one to answer the phones customer service shocking.

@EE hi 3 Days now I have had no signal on my Phone Been told there’s no Problem in my area but surely there is cannot make any call or txt

@EE I messaged earlier on no reply what is Happening with Your services tonight had no signal what’s going on

@EE Had no issues with you guys was a loyal customer from orange to tmobile to ee (15+ years) but you guys took my friends and family discount away 😥sniff sniff

One of the worst things i have ever done is move from @EE mobile to @virginmedia mobile as 4g is slower than a slug... currently getting 0.48mbps even my school internet was 2mb 15 years ago pdl 😡😡

My 4G has been ridiculously slow since 5G was turned on. I haven’t had 5G once and live in central Birmingham. Funny that @EE.

Everyone’s 3G was superfast until they brought out 4G. As of today, they’ve launched 5G. Watch them slow down your 4G service over coming months. They’ll claim there’s no change but it’s to pressure phone upgrades. It’s a conspiracy theory led by @EE

@EE hi I’m in Birmingham city centre and the signal is rubbish and that’s being polite , what’s going on , seriously thinking of changing provider

I’m having issues too can’t access any data @EE #EE

Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

@EE We arrived and were sorted with a new sim in 15 minutes flat! There were problems with scanning my ID but they got that sorted ASAP I had rung EE earlier in the day so we just needed the sun and they couldn’t have been more helpful it was the Manager and another nice guy 👏👏

@EE B2 5QP. All work phones down and 3 other phones on EE in the office also down.

@EE All I want you to do is see if there is an issue in the B2 area of Birmingham. And if there is , what is it and how long will it last for as this is the 4th day.

@EE But I’ve made the complaint through the right dept and got nowhere

3rd day of @EE being down in Birmingham city centre. I wonder if they will be taking the full money this month or refunding their customers.

@jpowell40 @EE I’m changing over in October. Take my number with me. I have asked them to solve my problem publicly instead on DM and I haven’t heard back from Monika at EE

@EE I’m not getting the service I pay for. There’s not much more I can say... couldn’t make a call yesterday and can’t text today

@EE having serious issues using my phone in Birmingham city centre !! Been bad all day at work can’t make calls and some txts taking ages to go through or fail to go, seen a few people having same problem

Is the @EE app down can’t log in

Bought unlimited calls from @EE Turns out it's a scam as it's only unlimited to "certain" numbers. Tried to phone customer service and was told it costs 25p per minute to speak to someone. JOKES. Disgusted. 10/10 would NOT recommend.

@EE Already sent a complaint

@EE that’s the longest ass phone call ever, in the world, just to cancel a phone line when you get enough of my money - when someone says “too long, not going in to it, just cancel.” It really means “Shut up”

@EE Looking at so other tweets not getting signal

@EE Yes I see a lot of people have had the same problems as well

@EE Signal and internet on phone

Fed up with @EE to the utmost now. I’ve been a loyal customer since Orange- 12 years, spent 10s of Ks with them yet every chance they can I get slapped with fees.

@EE No errors. I went through all this last night for 1 hour. With Kyle on chat.

@Med2471989 @O2 I’ve sent mine and not had anything back from them. May as well throw some sugar on the floor and count the granules. #wasteoftime @EE found you another possible customer!

@SWhithouse @O2 Go to @EE I’ve been with them for years and never had any issues

@VodafoneUK worst network provider out there, terrible customer service.!! Hello @EE 👍

What is going on with pissing @EE network 🙄🙄

Hate how @BBCOne doesn’t have a +1 channel. I wanted to watch Luther at 10pm but remembered too late so I’ve missed the first bloody 10mins! I can’t do iplayer as my broadband is still down... thanks @EE

@EE closed account with #ee logged a complaint. Now being harassed for an account we are not even using! #totaljoke #nothappy #bad #Unbelievable #wasteoftime

@DigsbyMooose @EE Definitely not renewing my contract in Feb with them had nothing but problems with this iPhone 7 and connection. Actually got bored of contacting them!

@Erniechef @EE Same with 02 mate mine up in may tempted to leave but seems all mobile company’s same when comes to customer service

@EE It’s not too bad my love, weathers a bit shit but what can you do about it. Just nice to be connected again. Was like losing my arm.

@O2 Sort your shit out snd get 4G back nowor else i go to @EE

@giffgaff I joint this network after hearing good reviews 😩😅 these times I can’t even phone the network to complain I have to tweet them. Soon switch back to @EE C’mon guys sort us out this is ridiculous!

@EE Yes hence the comment about the customer service this morning. The guy last night was fine but I just cannot believe nothing can be done until Monday because @OpenreachHelp @WeAreOpenreach do not work weekends!

@EE @OpenreachHelp not a great time for a landline fault to happen...can’t believe Openreach don’t work weekends. So disappointed. EE customer service could be a bit better too!

@EE I gave you the chance to match the upgrade deal I’ve seen but you were unable to do so..so after 17 years of being a loyal customer looks like I’m off 👋🏽 #CustomerLoyalty #orange #EE

@EE Already did, several times. This isn’t an isolated incident. It happens far too frequently when there are large crowds. Never had the issue with @ThreeUK before I switched to EE.

@EE iPhone X. It wasn’t just me, other people on EE couldn’t get internet either.. but this was last night, not today.. network was clogged.

@EE you really need to sort your network out. I’m forever losing internet ability when I’m in crowded places... I need stable and reliable network for my job, and you keep letting me down. It’s utterly ridiculous. Even with strong 4g signal, just cannot get internet access.

@EE I would prefer EE to publicly admit that there are problems on the network and offer affected customers a reduced bill until the issues are rectified.

@EE Also, just as a footnote, there were no issues with the service until the BT engineers were at our property for flat 4, since then it’s been off, too much of a coincidence.

@EE Already done a postcode check, no issues reported in my area. Also if you were astute you would have seen that it does not matter where I am - network has been cutting out for about a month regardless of location. Please just tell me why your network is suddenly total crap! #EE

@EE time to look at maybe unlimited data for customers Vodafone and three doing this I know you have the fastest 4g speeds of any network and invest in it more than others but also most expensive network for data please look at this

@EE why is topping up got to take so long to go through the options. I got to end the call and try again. Never want to hear your offers unless I get unlimited Internet for the same £15 I pay.

@milesbxf @suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff I used to have terrible problems with O2 around Victoria when I worked there - Victoria station was a dead spot - that's why I switched to EE. I'm switching back though so we'll see I guess!

@suhailpatel @Geek_Manager @jaseemabid @watbe @filipecvarela @ThreeUK @EE @giffgaff Just putting in a good word for O2 - rarely have problems with signal in London. I've not had to interact with support in 3 years so can't rate that, but guess that's a good thing in itself

@jamesdmcfadden @EE Hello mate I'm going through the same issue. Keep turning my phone on and off but nothing is working

@VOXI_UK hello, any chance of a special offer/promo code to make me jump ship from @EE where I currently get 16GB data, calls/texts for £10/month, but keep having signal problems due to bad coverage and faulty local EE mast (missed your £10 8GB deal recently)

@jpbart1980 @EE Mines not working at all.