EE Outage in Dudley, England

@EE not been able to send SMS messages all evening...firstly error 38...now error 28...have searched your community and tried l suggestions with no luck...please help!

alright I need a way out of o2 because I’m paying £60+ a month for **** ALL signal, I’m ******* sick of this now. Birmingham signal is the worst. @ee help me out please

@EE I'm paying for an extra 1GB of data a month which I don't need. How do I cancel this.

@EE Hi had free BT Sport 3 month add on through contract. Expires 02/01 and want to cancel so not charged. I've text STOP to 150 but getting option to cancel either on large screen or to watch live on tablet/device. I don't want either.

@EE really unhappy with the service I’ve (not) received over last 2 days. I have now been cut off due to fraudulent activity on my account!! Leaving me without any way of being contacted. Spoke to 4 different people all have told me different version of events..

Why is my data not working @EE

Back to crappy @EE internet here in Central Birmingham again. At 1130 so hardly peak time. Just crap broadband

@EE you’ve attempted to deliver my phone to the incorrect address, this is the 2nd issue I’ve had with delivery in as many weeks, please can someone get in touch with me ASAP to resolve

I will be changing my network today because @ThreeUK are a load of shit woke up today with no service now it says 3G and no internet connection @EE here I come @ThreeUK go **** your self

I think I might switch to @EE soon because @ThreeUK are a waste of time can’t get signal anyway and it really ***** me off

EE is an absolute joke coming. They have promised me on 4 occasions that they will call me back to resolve an issue and they haven’t. 1 minute before the end of his shift I receive this text message.... absolute JOKE @ee @eecustomerservice

@VodafoneUK So after showing an interest now just like my reception you cut me off no reply nothing and still no answer to my coverage issues great service @EE come take my money

@EE I just need to get the handset replaced as it won't register on the network. Every time I try to register it on the network manually, it says the network isn't available. 3 SIMS that work in other phones have been tried in this handset, but none of them worked in it. (2/2)

@EE The SIM won't work in it, but the SIM works in my old phone. It registers that the SIM card is in, but it says Emergency Calls Only. The handset hasn't been blacklisted - that was checked at an EE store and by tech support. I took the contract out last Thursday online. (1/2)

@ee I’m not happy, I took out broadband with you about 15 months ago, I was told I would get 10gig added to my mobile data. I have just realised this isn’t the case and I’ve brought extra data that I should never have needed to buy!

@EE WATCH WAS EVENTUALLY RETURNED AFTER ADVISOR FAFFED ABOUT WITH IT IN THE BACK FOR AN HOUR TRYING TO FIX, HE ALSO FORGOT TO GIVE ME MY SIM BACK SO I THEN HAD TO RETURN BACK TO THE STORE AFTER SETTING OFF HOME

@EE I DONT WANT IT REPAIRED I WANT MY MONEY BACK IVE NOT BROKEN IT LTE SERVICE NOT WORKING

@EE IVE BEEN IN UR STORE 45 MINS NOW ADVISOR TRYING TO FIX MY GALAXY WATCH IT SHOULDNT TAKE THIS LONG WOULD RATHER A REFUND CUSTOMER SERVICE HAVE TOLD ME ITS BEING INVESTIGATED I HAVENT GOT TIME FOR U TO INVESTIGATE IT JUST TAKE THE WATCH BACK WASTING MY TIME IN HERE SORT IT OUT

Honestly getting so p*ssed off with @ThreeUKSupport their signal is so bad at my apartment like if I had known I would have just stayed with @EE it was never this bad with them 😡

@virginmedia It’s only been in the past few weeks that it’s gotten so bad. I was getting updates 2 weeks ago from @EE saying they were doing work in my area, but have heard nothing since. Shame you don’t have wi-fi calling

When 4G was introduced 3G went terrible.. now 5G is here, 4G is terrible. Talk about ways to get the customer to sign into more expensive data plans @EE #5G #5gishere #4G

@EE I've had a problem for the last week now, a message comes up intermittently saying that mobile data has temporarily been switched off by the operator. This has affected using certain sites like WhatsApp & Twitter while I'm out.

@EE full strength 4g signal at B5 7QU and no bandwidth at all. Come on EE. Put 50p in the meter. We’re paying enough for the data! #ripoff

@EE I’ve been with EE for many many years pay monthly (never missed a payment ect) and I’ve upgraded and they’ve said I have to pay a security deposit for line rental along with my bill... I’m so confused what this is for...

@PhilTonks2 @TalkTalk @EE Used to be on o2 but couldn’t get a signal in loads of places. Never have that trouble with EE... we did have a few teething troubles when we got the broadband in at home but they were really good at testing, sending someone out.

@EE Then to add insult to injury calling me mate last time I checked they wasn’t on my friends list and I’m sure you ask the customer what they prefer to be called, or is that not the case anymore.

So @EE has taken 50 pound to top up children’s phones got proof from bank they reversed and took the money but kept telling me card has been declined shocking no one to answer the phones customer service shocking.

@EE hi 3 Days now I have had no signal on my Phone Been told there’s no Problem in my area but surely there is cannot make any call or txt

@EE I messaged earlier on no reply what is Happening with Your services tonight had no signal what’s going on

@EE Had no issues with you guys was a loyal customer from orange to tmobile to ee (15+ years) but you guys took my friends and family discount away 😥sniff sniff

One of the worst things i have ever done is move from @EE mobile to @virginmedia mobile as 4g is slower than a slug... currently getting 0.48mbps even my school internet was 2mb 15 years ago pdl 😡😡

My 4G has been ridiculously slow since 5G was turned on. I haven’t had 5G once and live in central Birmingham. Funny that @EE.

Everyone’s 3G was superfast until they brought out 4G. As of today, they’ve launched 5G. Watch them slow down your 4G service over coming months. They’ll claim there’s no change but it’s to pressure phone upgrades. It’s a conspiracy theory led by @EE

@EE hi I’m in Birmingham city centre and the signal is rubbish and that’s being polite , what’s going on , seriously thinking of changing provider

I’m having issues too can’t access any data @EE #EE

Ok so the @EE connection on my phone is far superior then my home @virginmedia WiFi. May switch. #virgin is crap!! 🖕🏽

@EE We arrived and were sorted with a new sim in 15 minutes flat! There were problems with scanning my ID but they got that sorted ASAP I had rung EE earlier in the day so we just needed the sun and they couldn’t have been more helpful it was the Manager and another nice guy 👏👏

@EE B2 5QP. All work phones down and 3 other phones on EE in the office also down.

@EE All I want you to do is see if there is an issue in the B2 area of Birmingham. And if there is , what is it and how long will it last for as this is the 4th day.

@EE But I’ve made the complaint through the right dept and got nowhere

3rd day of @EE being down in Birmingham city centre. I wonder if they will be taking the full money this month or refunding their customers.

@jpowell40 @EE I’m changing over in October. Take my number with me. I have asked them to solve my problem publicly instead on DM and I haven’t heard back from Monika at EE

@EE I’m not getting the service I pay for. There’s not much more I can say... couldn’t make a call yesterday and can’t text today

@EE having serious issues using my phone in Birmingham city centre !! Been bad all day at work can’t make calls and some txts taking ages to go through or fail to go, seen a few people having same problem

Is the @EE app down can’t log in

Bought unlimited calls from @EE Turns out it's a scam as it's only unlimited to "certain" numbers. Tried to phone customer service and was told it costs 25p per minute to speak to someone. JOKES. Disgusted. 10/10 would NOT recommend.

@EE Already sent a complaint

@EE that’s the longest ass phone call ever, in the world, just to cancel a phone line when you get enough of my money - when someone says “too long, not going in to it, just cancel.” It really means “Shut up”

@EE Looking at so other tweets not getting signal

@EE Yes I see a lot of people have had the same problems as well

@Fletch61142421 @VodafoneUK @tescomobile @EE @ThreeUK @O2 Why so harsh ,jeez to be honest @VodafoneUK ‘s customer service is pretty good😂

@EE I've been a customer since you were 121,through T-mobile and now EE-since 1998, I have 3 contracts for me&my 2 boys. Today I was disappointed for the 1st time ☹ I booked same day delivery for a new phone (with free active watch) online then told it couldn't be done cont...

How do I access BT Sport (as an @EE customer) from my phone. I have the add on, I just dont know how I access it

@EE Exactly what you would expect according to the instructions for the router in the circumstances I described - intermittently working (aquablue), sometimes green, sometimes flashing yellow, etc. We've done the resets, including hard reset - it seems like a network issue.

This sucks missing the games tldue to being in hospital with low data @EE

@EE I was using a third party router - was working just fine for weeks then couldn't connect. We switched back to your router. It is only working intermittently even after a factory reset. Phone is fine. Tried to report via your network problems page yesterday - no response yet.

@EE No problems. I'm not a VIP. My name is Elvira. Could you please check and refund. Thanks. The phone call I made lastly was on Tuesday this week. Thanks

@EE Yes I can gift through my account. Only app with problem. I'll check in the play store to see if I need to update the app but I though my apps automatically updated on my phone

@EE Yes however they had none in stock, I was a little surprised that they were not offering to replace the phone considering the hassle I have had with the phone to date, also considering the problems started less than a week after I originally signed up to these contracts.

@EE EE seem to have absolved themself of all responsibility and suggested I Google a solution!