EE outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent EE outage reports came from the following cities: West Bromwich, Wednesbury, Birmingham, Stourbridge, Wolverhampton, Walsall, Dudley, Solihull, and Sutton Coldfield.

City	Problem Type	Report Time
West Bromwich	Internet	8 hours ago
Wednesbury	Internet	1 day ago
Birmingham	Internet	3 days ago
Stourbridge	Phone	3 days ago
Birmingham	Phone	4 days ago
West Bromwich	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Ian Cruise #StayHomeSaveLives (@iancruise1972) reported 1 minute ago from Birmingham, England

  @EE Cheers. Had no real issues in 15 years with Orange/EE. Just this one, but need a decent signal to speak with the Mrs. Thanks 👍🏻

• 
  Sarita (@saritaverma11) reported 2 minutes ago from Birmingham, England

  @EE I live in Great Barr, Birmingham & have had no Internet for over 3 weeks. Apparently there is an issue with the BT line & I am told everytime I speak to EE that the problem will be fixed in the next few days! Does anyone else have this issue with their EE Broadband ??

• 
  mercedes hodson 💁🏼‍♀️ (@mercede72928186) reported 7 minutes ago from Wednesfield, England

  @EE No signal just saying searching.. and few folk tried ringing and it’s like Iv been cut off.

• 
  Jules (@falmouth_wolf) reported 9 minutes ago from Willenhall, England

  @groomtings My sky's down but @SkyHelpTeam swear blind it's fine. Intermittent data through @EE but can't send messages or make calls.

• 
  Waseem Zaffar (@WaseemZaffar) reported 14 minutes ago from Birmingham, England

  These attacks on communication masts are disgraceful and those responsible need to be bought to justice. Here in #Lozells, @EE service is being hindered by a damaged mast too.

• 
  Andy L. (@Andy_Lane_) reported 16 minutes ago from Birmingham, England

  @EE I ordered an upgrade for my phone last Saturday and it said usual despatch within 7 days. It’s been 8 days and I’ve had no phone and no update. I sent a DM yesterday afternoon and have not had a reply. Can you help?

• 
  R Joberns (@rjoberns) reported 17 minutes ago from Halesowen, England

  @EE ahhhh nothing like a price increase on your brand new contract, how kind of you. Is that to ensure your poor/broke shareholders can heat their homes? Shame the rest of us will struggle

• 
  R Joberns (@rjoberns) reported 23 minutes ago from Halesowen, England

  @EE ahhhh nothing like a price increase on your brand new contract, how kind of you. Is that to ensure your poor/broke shareholders can heat their homes? Shame the rest of us will struggle

• 
  Mr Norm's Premier league adventure extravaganza 🍻 (@NormWolves1877) reported 39 minutes ago from West Bromwich, England

  Hey @EE what on earth is wrong with your customer service line, iv been trying to get through for the past few days and iv been on hold for half an hour and then it cuts me off, all I want to do is upgrade my phone, but I might be get second thoughts now 😒

• 
  Mademoiselle LeVell Comedy (@M_elleLeVell) reported 43 minutes ago from Birmingham, England

  @EE For most of today, my mobile phone has said ‘No Service’ Why? I have restarted it several times. It is only working over my home wifi (not supplied by EE) Surely I should not be paying for a service on the days when you don’t give me one?

• 
  MJP - mastodonapp.uk/@mrmjprice (@mrmjprice) reported 48 minutes ago from Birmingham, England

  @gukea @EE There are so many in the city centre that I’d hope it wasn’t a problem but definitely is, needs temp masts during the markets.

• 
  Ben Gorman (@bjwgorman) reported 50 minutes ago from Solihull, England

  @EE had really bad signal the last two weeks. Only 1 bar. Working at home and people can’t hear me! Help!

• 
  Jody (@Jarrook) reported 53 minutes ago from Wolverhampton, England

  Just realised that, during a pandemic where we are being encouraged to work work remotely and make smarter choices.. @EE have removed the merge call feature from the network..? Who decided this was a good idea and why were we not told? Thought it was just a bug on iPhone..

• 
  nicole (@nicole118nicole) reported 54 minutes ago from Birmingham, England

  @EE haven’t been able to log onto my account since Wednesday called customer services still not fixed, new to EE so far not so good 😠

• 
  Keith Cartwright (@keith291) reported 54 minutes ago from Dudley, England

  @EE What’s happening in Dudley ? No phone reception for 2 days, only information available is problem will be fixed in 16 hours, 24 hours later still no reception DY2

• 
  nicole (@nicole118nicole) reported 57 minutes ago from Birmingham, England

  @EE I’m still having issues, can’t log into my account

• 
  Hitendra (@Hitendra70) reported 57 minutes ago from West Bromwich, England

  @EE Unfortunately, no, the person did not call me back so the issue is still outstanding. All I want is a nano sim posting out to me.

• 
  Kira🦁 (@pyper18th) reported 58 minutes ago from Birmingham, England

  @EE is there a chat with yourselves to cancel my BB?

• 
  Neil Waters (@muddy7617) reported 58 minutes ago from Solihull, England

  @EE You could help by offering the same consumer protection in store as online. Seems unethical to me.

• 
  lee hunt (@leehunt4) reported 60 minutes ago from West Bromwich, England

  @EE hi is there problems with the network signal is bad

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PH (@PHEFC83) reported 2 minutes ago

  @EE sneaky from you guys telling people to hang up and reply to a text for quicker service. Yet the number to reply to doesn’t work!!! 45min wait or text a number that isn’t working 🥴🥴🥴🥴

• 
  micka9990 (@Michael66108716) reported 4 minutes ago

  @EE Do you access to accounts in your high street stores? I’ve just been on phone for 25 mins and eventually spoke to a lady but still the same issue

• 
  Clive Wilmot (@CliveWilmot1) reported 4 minutes ago

  What on earth are @EE doing…clearly a significant problem with European connections and yet they have not advised anything to customers, business users or otherwise. In France unable to call the U.K…an hour and waiting on the online chat or non-chat in this case…hopeless

• 
  Marcello Mega (@_MarcelloMega) reported 5 minutes ago

  @EE I've replied to the email from the complaints team asking for a call back. If you could look at my email inbox, you'd see a string of complaints to EE going back over all ten years of my being your customer. I can't believe I've put up with it for so long.

• 
  Kev (@KevlarBrock) reported 7 minutes ago

  @MarkDavisonUK @EE @Plusnet BTO say everything is good at their end. But then again EE said that too. I’d hate to leave EE to find the same issue (which would suggest BTO)

• 
  MindTheGap (@mindthegap2018) reported 9 minutes ago

  @EE I tried speaking with support multiple times but no one seems to be willing to resolve my problem, can you look at complaint Ref: C10003735835 and call me back when possible with a resolution please.

• 
  Craigo32 (@Craigo32) reported 16 minutes ago

  @returningfromt2 @EE Im having exactly the same problem

• 
  @neil_huntingdon #LoveNHS #FBPE #BWithTheT (@neil_huntingdon) reported 19 minutes ago

  @bt_uk @AndreaS51917891 @EE My BT broadband has been broken for a week. BT say they don't even know if they CAN fix it, let alone when. Many broken promises to keep me informed. Utterly useless. Please fix it, or release me from my contract.

• 
  JT (@JTXbox) reported 20 minutes ago

  @marcusoft365 @EE @XBOX I am also an EE customer, but financial circumstances atm I cant even afford the extra £80 atm even though thats an absolute steal, congrats on getting one, I managed to get the controller on Smyths though.

• 
  Phil Coyne (@PhilCoyne) reported 23 minutes ago

  @EE I've already done that and been referred to the Ombudsman and given £40, leaving me with a phone that doesn't work with two years left to pay. Doesn't seem like you have taken it very seriously, especially considering the flags on my account that all advisors should be aware of.