EE Outage Report in Smethwick, Sandwell, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Smethwick, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Smethwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 26: Problems at EE
EE is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (46%)
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Phone (25%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Smethwick, Sandwell, England
The most recent EE outage reports came from the following cities: Birmingham, Walsall, Dudley, Sutton Coldfield, Oldbury, Rowley Regis, Bilston, Tipton, Willenhall, Kidderminster, Wolverhampton, Redditch, West Bromwich, Brierley Hill and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Birmingham |
Phone | |
| Birmingham |
Total Blackout | |
| Birmingham |
Total Blackout | |
| Birmingham |
Wi-fi | |
| Birmingham |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Matthew Sparks
(@matthew_74) reported
from
West Bromwich, England
@EE I've also since learnt that the old one wasn't plugged in to the master socket so that helps. However where she previously had good signal is now poor and vice versa for the rest of the house. I was hopeful that if dual band the equipment further away could...
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Nikki Jayne
(@Nikki_Jayne7) reported
from
Tamworth District, England
@EE why does your live chat never work?! It says it’s open but you go through the details and it’s “busy”. Infuriating.
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PeteSloanPhotography
(@psphotography79) reported
from
Birmingham, England
@ee Haven’t been able gift data over the weekend. I’ve tried the app & web, but neither working. Looking on here seems lots of EE users are having same issue. Pls can you sort this ASAP. Thanks.
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🇪🇺🔸Karl ( ͡° ͜ʖ ͡°) 🔸🇪🇺
(@karu1402) reported
from
Tamworth District, England
@EE No, it's still the same. It has been like this for around a week. I also seem to be losing connection completely about once a day, but restarting the hub solves this although not the speed issue. I disconnected the wires and reconnected and the speed hasn't improved.
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ryan holyhead
(@theorbsta) reported
from
Walsall Wood, England
@EE can’t gift data to my daughter. Can’t get through on chat. No option which I can get through on phone. Help with this please
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....Yaz
(@DrYazzzz) reported
from
Birmingham, England
@EE I am experiencing issues with your network. The speed is very slow almost like it is 3g speeds or maybe even slower. I have an unlimited 4g package with yourselves. Can you look into this?
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𝓛𝓮𝓮 🇬🇧 🏴
(@lovingit2015) reported
from
West Bromwich, England
Rita Ora advert for @EE has to be the worst and most annoying advert to ever broadcast.
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Jordan Ladley
(@jordanladley) reported
from
Solihull, England
@EE hello. Text my pac code then someone rang me. They said they would call back but never did.
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David Hopkinson
(@davehoppy66) reported
from
Bromsgrove, England
@EE - I need to speak to someone urgently regarding a messed up PAC transfer. Your Bromsgrove branch has transferred my daughters number to the Vodaphone network by mistake. We spoke to your technical team and she was promised a call back between 3 and 4 today but nobody rang.
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Dave Harte
(@daveharte) reported
from
Birmingham, England
@EE All sorted now via a phone call. No problem.
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carpe_dm_uk
(@carpe_dm_uk) reported
from
Birmingham, England
@EE hi. Need some help with proof of purchase and usage for an insurance claim please. Could someone message me? Cheers
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Frog Princess 🐸
(@TheDivineFrog) reported
from
Birmingham, England
@EE getting REALLY fed up of constantly having no service at home because of continuous ‘service issues’ in my area. Can’t make WiFi calls to doctors, companies etc 😡😡😡😡😡
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De3ze
(@De3ze) reported
from
Solihull, England
@EE customer service, tech team and collections team are officially the worse I’ve ever dealt with. 28days without a working phone or phone line as the replacement phone they sent me was faulty. They deem this acceptable 👍🏾
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Hitendra
(@Hitendra70) reported
from
West Bromwich, England
@EE Unfortunately, no, the person did not call me back so the issue is still outstanding. All I want is a nano sim posting out to me.
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jedibiker
(@jedibikrt76) reported
from
Birmingham, England
@EE why always is my signal so low? Two bars out 4? All the time
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ryan holyhead
(@theorbsta) reported
from
Walsall Wood, England
@EE I cannot gift data to my daughter through the app or my online account. Help please
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nicole
(@nicole118nicole) reported
from
Birmingham, England
@EE I’m still having issues, can’t log into my account
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Donna
(@donnak2002) reported
from
Walsall Wood, England
@EE hey guys, I’ve been having issues with my 4g router at home but my 4g on phone is working? Is there an issue!? I’m working from home and hot spotting isn’t ideal?!
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RELLEY.
(@relleypaul) reported
from
Birmingham, England
Will @EE ever fix their app.
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Jody
(@Jarrook) reported
from
Wolverhampton, England
Just realised that, during a pandemic where we are being encouraged to work work remotely and make smarter choices.. @EE have removed the merge call feature from the network..? Who decided this was a good idea and why were we not told? Thought it was just a bug on iPhone..
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin Wrigley
(@pheauteau) reported
@EE Never had a response to my reply. Why 4 phones on EE couldn’t make calls unless rebooted
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Yuriy S
(@y_solodkyy) reported
@ee is it because they went to see their families in #ukraine? Is it the way you help them?
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Elaine
(@elleosei) reported
@EE Hi John. It seems I wasnt the only person with this issue at that time, however It did resolve within that day before you got in contact with me. Thanks for checking anyway.
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X Michaela G X
(@goodBhind) reported
@EE I need someone to make contact with me because for some reason you guys say one thing and do another! I recently had a big complaint going through, thought it was sorted and relied on your advice to then receive a text saying my accounts in arrears!!!! So angry!
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Adam Harris
(@StAustellAdam) reported
@EE Hey guys, Is the EE mobile network down in Bodmin, Cornwall? I've had no mobile signal/reception for about 20 hours now, I've checked my phone, nothing has changed since it was last working. Not a problem if you're doing maintenance, just be nice to know. Thx.
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Terry #KTBFFH 🏴🇷🇺🇧🇷
(@TerryC800) reported
@YardleyShooting @EE But they're doing as rhe government asks. Forecast the worst case scenario regardless of percentages. SAGE are the government's excuse for the tyranny they're implementing
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Enchanted
(@EnchantedMystic) reported
@EE You want to make it as simple as possible? A swipe card WAS simple, not everyone wants to type in long strings of random characters each time, or wants to use a card online/over the phone to top up and not everyone can use the app as of course it doesn't work on older phones
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Note
(@Rickykhan) reported
@nowstaywoke @O2 @EE Same-their customer service has gone way down…
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michael franklin
(@michael26983019) reported
@EE You have taken my mobile for repair and despite acknowledging the poor standard of repair. You have refused to rectify
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Customer Feedback
(@CustFeedbak) reported
I was unable to log into my @facebook account the whole day using my usual password saying incorrect password entered. I reseted it. Same. I changed my connection from @EE (tethering) to another mobile network (tethering). It worked! Facebook and EE don't like each other!!!