EE outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent EE outage reports came from the following cities: Birmingham, Dudley, Walsall, West Bromwich, Wednesbury, Wolverhampton, Willenhall, Oldbury, and Tamworth.

City	Problem Type	Report Time
Birmingham	Internet	11 hours ago
Birmingham	Phone	13 hours ago
Dudley	Internet	2 days ago
Birmingham	Total Blackout	3 days ago
Birmingham	Internet	3 days ago
Walsall	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Dip singh (@dip974) reported 5 minutes ago from Wednesfield, England

  @EE Terrible customer service keeping promises then break promises that’s not professional coming from EE

• 
  Barry dunn (@dunn_pdunn1) reported 10 minutes ago from West Bromwich, England

  How long before the @EE app is put right been down for a long time now

• 
  Lesa Horton MBE (@horton_lesa) reported 10 minutes ago from West Bromwich, England

  @EE why is it that I have a brand new phone, 5g and connected to he train WiFi and STILL can't stream videos 🤔 best coverage network? I think not

• 
  Nikki Moore (@horselady_nr) reported 11 minutes ago from Tamworth District, England

  @EE your customer services is appalling. Can't get through on 150 so go in store to be told no can do call 150. Staff in the Tamworth store all need the sack! Rude is an understatement! Please someone contact me

• 
  Donna (@donnak2002) reported 14 minutes ago from Walsall Wood, England

  @EE hey guys, I’ve been having issues with my 4g router at home but my 4g on phone is working? Is there an issue!? I’m working from home and hot spotting isn’t ideal?!

• 
  Kieran (@kieran_stanley) reported 21 minutes ago from Birmingham, England

  @niccidiane_lfcx @EE Damn you need to be a little more careful 😂😂

• 
  Matt (@hellomattwalker) reported 22 minutes ago from Birmingham, England

  Major issues with @EE today. Complete loss of signal, let alone data use.

• 
  Dr. Abdalla M Ahmed (@RxAbdalla1) reported 24 minutes ago from Birmingham, England

  @EE I’ve signed up for broadband with you guys which says it’s going to be activated today but I can’t login to my account and I haven’t received any emails or calls. I’m so confused!

• 
  C5 (@OoRITE_C4) reported 25 minutes ago from Birmingham, England

  So @EE promised me a discount on a contract and now they're going back on their word. I'll be moving over to a new network.

• 
  Jody (@Jarrook) reported 29 minutes ago from Wolverhampton, England

  Just realised that, during a pandemic where we are being encouraged to work work remotely and make smarter choices.. @EE have removed the merge call feature from the network..? Who decided this was a good idea and why were we not told? Thought it was just a bug on iPhone..

• 
  Robert Holmes (@H95342533Holmes) reported 31 minutes ago from Tamworth District, England

  @EE Rubbish network

• 
  Dannniiii😁 (@DaniiJonesX) reported 38 minutes ago from Birmingham, England

  @EE so this may be a stupid question but why does an open reach engineer have to come out if I already have the box and line from a previous supplier. Can't they just do something on their end?

• 
  Jonathan Whiteland (@chailey_) reported 41 minutes ago from Birmingham, England

  Lovely @OpenreachHelp engineer here investigating our @EE broadband earlier (he told us it’s dropped & reconnected 100s of times over the last few weeks). Of course, worked perfectly while he was here (until just before he left). He found no faults. Now up and down again. <sigh>

• 
  Mr Norm's Premier league adventure extravaganza 🍻 (@NormWolves1877) reported 43 minutes ago from West Bromwich, England

  Hey @EE what on earth is wrong with your customer service line, iv been trying to get through for the past few days and iv been on hold for half an hour and then it cuts me off, all I want to do is upgrade my phone, but I might be get second thoughts now 😒

• 
  Kira🦁 (@pyper18th) reported 46 minutes ago from Birmingham, England

  @EE is there a chat with yourselves to cancel my BB?

• 
  King Of Ink Land ® (@king_body_art) reported 49 minutes ago from Birmingham, England

  Absolute no @EE data signal and also mobile signal has been on and off all day I hope that you plan on compensating

• 
  carpe_dm_uk (@carpe_dm_uk) reported 55 minutes ago from Birmingham, England

  @EE hi. Need some help with proof of purchase and usage for an insurance claim please. Could someone message me? Cheers

• 
  R Joberns (@rjoberns) reported 59 minutes ago from Halesowen, England

  @EE ahhhh nothing like a price increase on your brand new contract, how kind of you. Is that to ensure your poor/broke shareholders can heat their homes? Shame the rest of us will struggle

• 
  Nikki Jayne (@Nikki_Jayne7) reported 59 minutes ago from Tamworth District, England

  @EE why does your live chat never work?! It says it’s open but you go through the details and it’s “busy”. Infuriating.

• 
  Tally B (@Bizzle_187) reported 59 minutes ago from Wolverhampton, England

  @EE wow, spoke to a representative today to see if they want to keep me as a customer but was offered no better deal or any attemp to keep me. May jus go back to @ThreeUK

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cameron (@MasterlyAmateur) reported 6 minutes ago

  @EE no connection in my area for several months. Problem acknowledged but my complaints keep getting closed. No sign of a refund - I am owed months of refunds. No contact from any customer care reps. Absolutely appalling behaviour.

• 
  Eliza Coutinho 🇵🇹 (@4thdimensionl) reported 13 minutes ago

  There’s football matches to be watched and @ee is down.

• 
  Angelique 🎵🇬🇧🇫🇷☮️ (@Angieeclectic) reported 13 minutes ago

  @TomTugendhat @O2 @EE You're right. I never have trouble with reception in France. BUT Tom if you ever had to deal with French telecommunications companies you would quickly realise our own EE/BT customer services are far better.

• 
  Mark Harper (@MarkHarper99) reported 21 minutes ago

  @EE Apparently you have fixed the roaming issue but Im still not connected. I have tried all the 'help' from your AI but nothing has worked, and then that's the end of the conversation! I have no way of calling anyone. What can I do?

• 
  JC (@jaykona3670) reported 21 minutes ago

  @EE Tried that and end with a text message service that I have already been through about 4 times with no success. I was given no option to talk to a guide, the call just hung up at the end. I can’t book an engineer as the link provided by the BOT will not load.

• 
  'Honest' JonWilliams (@honestjon74) reported 22 minutes ago

  I’m so glad I’m out of contract with @EE finally!!!!! Never in my life have I seen a company go downhill so rapidly over the last few years. Can’t use apps if I’m not at home connected to wifi. Any good network in Pembrokeshire??? Please do NOT respond EE. I don’t care.

• 
  Sam Evans💙🚜 (@SamEvans336) reported 24 minutes ago

  @EE roaming has gone down pls sort it out

• 
  TeeTee_x (@TeeTeex6) reported 25 minutes ago

  @EE I can’t get signal I am aboard

• 
  👨🏻‍💻 ⚡️ (@EadrictheWild) reported 26 minutes ago

  @TomTugendhat @O2 @EE Becuase partly we don't put enough masts In (5g requires them every 300 meteres in cities) and partly because there's 10 million people more using our phone network than in the official cencus

• 
  Sarah Dixon (@SiDix67) reported 27 minutes ago

  @EE Call the number and guess what? Yup, an automated message. "Hang up, we"ll send you a text to get started."