EE outages and service status in Smethwick, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Smethwick, England

The most recent EE outage reports came from the following cities: Walsall, Birmingham, West Bromwich, Dudley, Wednesbury, Wolverhampton, Willenhall, Oldbury, Tamworth, and Solihull.

City	Problem Type	Report Time
Walsall	Internet	10 hours ago
Birmingham	Phone	10 hours ago
Birmingham	Internet	1 day ago
Birmingham	Internet	1 day ago
Birmingham	Internet	1 day ago
Birmingham	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Joanne Gough (@RosieJ0) reported 3 minutes ago from Wombourne, England

  @EE can you please help me understand what's happened to my new phone? According to the dpd tracker, the parcel was refused at Birmingham and it's on its way back to you. However, my plan has been updated and I am being charged my new contract fee.

• 
  carpe_dm_uk (@carpe_dm_uk) reported 10 minutes ago from Birmingham, England

  @EE hi. Need some help with proof of purchase and usage for an insurance claim please. Could someone message me? Cheers

• 
  ryan holyhead (@theorbsta) reported 16 minutes ago from Walsall Wood, England

  @EE I cannot gift data to my daughter through the app or my online account. Help please

• 
  Neil Waters (@muddy7617) reported 17 minutes ago from Solihull, England

  @EE You could help by offering the same consumer protection in store as online. Seems unethical to me.

• 
  ryan holyhead (@theorbsta) reported 18 minutes ago from Walsall Wood, England

  @EE can’t gift data to my daughter. Can’t get through on chat. No option which I can get through on phone. Help with this please

• 
  C5 (@OoRITE_C4) reported 19 minutes ago from Birmingham, England

  @DeanBryan_ @EE Bun voda, they're the worst

• 
  ✯𝓜εℛcε∂εs✯ 💫 (@mercede72928186) reported 25 minutes ago from Willenhall, England

  Anyone on EE having trouble making calls ? Mine keeps cutting off #EE @EE

• 
  Dave Harte (@daveharte) reported 27 minutes ago from Birmingham, England

  @EE All sorted now via a phone call. No problem.

• 
  Darren Y (Ginger and Nuts) (@gingerandnuts) reported 32 minutes ago from Walsall Wood, England

  @EE Spoke to two of the most rudest people from your so-called ‘customer’ services today. 18 year contract with four lines and we’re treated like ‘dirt’. Hopefully my email to @MarcAllera will be more positive. #badcustomerservice #poorcustomerservice

• 
  Jean Thierry (@MutliRaceMan) reported 33 minutes ago from Birmingham, England

  @keith_bloke @virginmedia CS agent hung up on you? The only justification for that is if you used bad language. Otherwise they should be attempting to resolve the issue for you. Is this for your Dad? Mobile providers are universally poor. They consider themselves never in the wrong. I’m with @EE also poor

• 
  Andy L. (@Andy_Lane_) reported 40 minutes ago from Birmingham, England

  @EE I ordered an upgrade for my phone last Saturday and it said usual despatch within 7 days. It’s been 8 days and I’ve had no phone and no update. I sent a DM yesterday afternoon and have not had a reply. Can you help?

• 
  Yusuf (@yusuf_huraira) reported 42 minutes ago from Birmingham, England

  @EE I’m having an issue with the resetting of my password for my account. As a blind person, trying to fill in the audio capture is proving a struggle as my phones not interacting very well with your website. Please help!!!

• 
  Loreta (@lottynew) reported 43 minutes ago from Beoley, England

  @EE sorry your here@to help 7am 11pm weekdays and 8 till 8 weekends is not working my@husband has passed away I am trying to close his account for the past 3 weeks I eventually spoke with someone 8days ago they said i would be contacted in 5 days I have heard nothing !

• 
  deb fitzgerald (@deb_fitzgerald) reported 46 minutes ago from Birmingham, England

  @EE had 5 visits from EE so far as we are paying for a speed we never get. It’s 20 today after having to full reset. Should be 38 open reach said EE had actually made the problem worse remotely in January and their engineers got it up to 32 but constant dropping off 5/6 times day

• 
  ARCF (@AlumRockCF) reported 48 minutes ago from Birmingham, England

  @EE your mobile phone reception in Hodge Hill, Birmingham, B36 is poor. Can you look to improve your coverage. Thank you. @Ofcom

• 
  Matthew Sparks (@matthew_74) reported 50 minutes ago from West Bromwich, England

  @EE I've also since learnt that the old one wasn't plugged in to the master socket so that helps. However where she previously had good signal is now poor and vice versa for the rest of the house. I was hopeful that if dual band the equipment further away could...

• 
  Kira🦁 (@pyper18th) reported 53 minutes ago from Birmingham, England

  @EE is there a chat with yourselves to cancel my BB?

• 
  Richard Franks (@richardpfranks) reported 54 minutes ago from Birmingham, England

  @EE why, for the second day running, do I not have enough signal to make a phone call!? I have one bar of signal, sometimes two. I live in a large city not out in the sticks. What’s going on?

• 
  R Joberns (@rjoberns) reported 56 minutes ago from Halesowen, England

  @EE ahhhh nothing like a price increase on your brand new contract, how kind of you. Is that to ensure your poor/broke shareholders can heat their homes? Shame the rest of us will struggle

• 
  Mr Norm's Premier league adventure extravaganza 🍻 (@NormWolves1877) reported 57 minutes ago from West Bromwich, England

  Hey @EE what on earth is wrong with your customer service line, iv been trying to get through for the past few days and iv been on hold for half an hour and then it cuts me off, all I want to do is upgrade my phone, but I might be get second thoughts now 😒

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Blasted Cat (@RobbieTwts) reported 8 minutes ago

  @TomTugendhat @O2 @EE We increasingly have 650 elected officials in Westminster more interested in chasing personal glory on matters overseas than attempting to resolve domestic issues

• 
  Jim Fogarty (@64Jimfogarty) reported 8 minutes ago

  @EE must say very disappointed that you ask for extra £10 for wifi extenders after promising when taking contract out that I wouldn't need them and if I did you would provide them. Like the rest once in contract yous do what you want at customer cost. Lesson learned be careful

• 
  Natalie (@Natz_Fay) reported 9 minutes ago

  @EE @_nicks_tweets I’m also suddenly getting no service at all. I’m here travelling in Denmark!

• 
  Richard Bentall #FBPE @richardbentall.bsky.social (@RichardBentall) reported 11 minutes ago

  @EE @EE further to this, I asked your complaints team to cancel the upgrade on my son's account - I do not want to be stuck on a new 24 mo contract so I can consider my options. They said they'd do it; then I received an email saying I had to go to the store; then the store refused.

• 
  John Paul Gonzalez (@JanusPaulusG) reported 19 minutes ago

  @EE EETv is the worst subscription I’ve ever taken out can’t wait to go back to Sky the customer service is basically telling me I’m wrong there’s no problems or it’s WiFi controlled so we can’t guarantee your tv programs all the time the tv guides are wrong most times awful

• 
  David Booth (@Boothy_4) reported 21 minutes ago

  @clairemul87 @EE Same issue!

• 
  David Booth (@Boothy_4) reported 22 minutes ago

  @_nicks_tweets @EE Same issue!

• 
  Snow&Fairways (@IcyFairways) reported 22 minutes ago

  @TomTugendhat @O2 @EE Sane with three. Garbage.

• 
  Kirsteen Campbell (@KirsteenCampbel) reported 24 minutes ago

  @EE having a nightmare with your broadband again! You have been nothing but failed promises! I was moved over from @bt_uk I had no issues with them. How can I find out when my contact is up? Thanks

• 
  Richard Clifford-Ward (@riccliff) reported 24 minutes ago

  Ordered new broadband fullfibre with @BT /@EE in May & had to wait for installation. @WeAreOpenreach have cancel 3 times, with less than 24 hours notice. “Connecting you to your network” #idontthinkso 2 months waiting for a new connection, 3 cancelled appointments & still waiting