EE outages and service status in Smethwick, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- EE generated 2 outage signals in the last 24 hours around Smethwick, including 2 direct reports.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received Aug 13, 12:50 PM GMT+1.
- Internet (59%)
- Phone (14%)
- E-mail (9%)
- Wi-fi (9%)
- Total Blackout (5%)
- TV (5%)
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Problems in the last 24 hours in Smethwick, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 13: Problems at EE
EE is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Smethwick, England
The most recent EE outage reports came from the following cities: Birmingham, Wolverhampton, Walsall, Dudley, Solihull, Sutton Coldfield, and West Bromwich.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 1 hour ago |
|
Birmingham
|
Phone | 16 hours ago |
|
Birmingham
|
Internet | 3 days ago |
|
Wolverhampton
|
TV | 3 days ago |
|
Walsall
|
Total Blackout | 6 days ago |
|
Birmingham
|
Internet | 6 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
1 recent signals
Community Discussion
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EE Issues Reports Near Smethwick, England
Latest outage, problems and issue reports in Smethwick and nearby locations:
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Joanne Gough (@RosieJ0) reported from Wombourne, England@EE can you please help me understand what's happened to my new phone? According to the dpd tracker, the parcel was refused at Birmingham and it's on its way back to you. However, my plan has been updated and I am being charged my new contract fee.
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R Joberns (@rjoberns) reported from Halesowen, England@EE ahhhh nothing like a price increase on your brand new contract, how kind of you. Is that to ensure your poor/broke shareholders can heat their homes? Shame the rest of us will struggle
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Yusuf (@yusuf_huraira) reported from Birmingham, England@EE I’m having an issue with the resetting of my password for my account. As a blind person, trying to fill in the audio capture is proving a struggle as my phones not interacting very well with your website. Please help!!!
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David Hopkinson (@davehoppy66) reported from Bromsgrove, England@EE - I need to speak to someone urgently regarding a messed up PAC transfer. Your Bromsgrove branch has transferred my daughters number to the Vodaphone network by mistake. We spoke to your technical team and she was promised a call back between 3 and 4 today but nobody rang.
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Paul Cadman 🧡 (@PaulCadmanUK) reported from Birmingham, England@EE Phone is down customer service isn’t available due to high demands - Shocking service- AGAIN 🫵🏻
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swingeymart (@theblackstrat) reported from Hunnington, England@EE getting through to sort a account issue is as bad as it was when Covid hit .. hiked up prices and poor response
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P. Angela Grant (@Pingviners_n) reported from Birmingham, England@EE Thankfully I don’t need to go to remote areas today where the buses doesn’t come frequently and don’t need to call an uber or bolt or else it would be very difficult to get home! Please seriously get this fix!
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Dean Kavanagh (@dean_kavanagh) reported from Solihull, England@barbs_paul @EE Up there with @virginmedia, horrendous service for existing customers!
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Keith Cartwright (@keith291) reported from Dudley, England@EE What is going on in Dudley (DY2) no phone reception for two days, only information available is “we have a fault and it will take 16 hours to fix” that was 24 hours ago, still waiting, no reception, no information
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Keith Cartwright (@keith291) reported from Dudley, England@EE What’s happening in Dudley ? No phone reception for 2 days, only information available is problem will be fixed in 16 hours, 24 hours later still no reception DY2
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Dip singh (@dip974) reported from Wednesfield, England@EE Terrible customer service keeping promises then break promises that’s not professional coming from EE
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Jules (@falmouth_wolf) reported from Willenhall, England@groomtings My sky's down but @SkyHelpTeam swear blind it's fine. Intermittent data through @EE but can't send messages or make calls.
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Demi (@MissDFreeman) reported from West Bromwich, England@EE I just got the S25 from the shop and it works except I can't transfer E-sims, both phones with EE. Can you help?
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James (@jimmydoris1986) reported from Solihull, England@welshkate81 @EE They take the piss. Bet your phone starts having issues
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Kira🦁 (@pyper18th) reported from Birmingham, England@EE is there a chat with yourselves to cancel my BB?
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upsie daisie (@upsiedasie) reported from Birmingham, England@EE treating your customers as mugs. Honestly is always the best policy. 5 hours trying to connect my brand new Apple Watch with a data plan. Passed back and forth only to find that the issue is a 4 day old problem with EE. Taking the shine off my lovely apple product. @Apple
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Ben Gorman (@bjwgorman) reported from Solihull, England@EE had really bad signal the last two weeks. Only 1 bar. Working at home and people can’t hear me! Help!
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deb fitzgerald (@deb_fitzgerald) reported from Birmingham, England@EE had 5 visits from EE so far as we are paying for a speed we never get. It’s 20 today after having to full reset. Should be 38 open reach said EE had actually made the problem worse remotely in January and their engineers got it up to 32 but constant dropping off 5/6 times day
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R Joberns (@rjoberns) reported from Halesowen, England@EE ahhhh nothing like a price increase on your brand new contract, how kind of you. Is that to ensure your poor/broke shareholders can heat their homes? Shame the rest of us will struggle
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Fuse Energy (@fuseenergy) reported@AnjaliS53393221 @EE Hi Anjali! We're sorry to hear that. Many of our customers are seeing that our website is blocked due to potential malicious activity. We have checked thoroughly for faults on our end and can't see anything that would call for us to have this flag. We have been talking to the EE technical team and haven't been able to progress or come to a resolution. @EE we would greatly appreciate some a deeper look into the reason so many of your customers are experiencing this issue - some of them have made contact but haven't been able to come to a resolution.
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Jean Morris (@jeannibea) reported@Hepworthclare @EE How dreadful. I'm with ee mobile for network & data only but since BT mobile moved to ee I’ve found Customer Service has dipped. I buy my phones from Apple outright & find it much more cost effective than having a mobile tied into an ee contract. Apple CS is superb. Good luck!
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The Chumpasaurus (@TheGrumpasaurus) reported@EE I've been struggling all night to get a film to play on Netflix but your ******* **** internet won't let me. Been a customer for 20 odd years and this is the **** I have to PAY to put up with. Absolute ******* clown company.
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Stuart1959 (@StuartT34021273) reported@edfen19 @EE @VodafoneUK I'm leaving them cancelling my mobile account gave them the 30 days notice & tv & broadband account will be next when contract runs out best network in britain MY ARSE 🤬
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⚡FWyine Magazine⚡₿ #AliensVsAudio #AVA (@FWyineMagazine) reportedplease advise asap 100Mbps+ to< 10 4G in 5G Unlimited area #NCSC Continuous #cyberattacks 29-07-2026 0000hrs- 13-08-2026 ongoing (DDOS, DNS-P & 15Hz Bandwidth attenuated,signal suppression) in MK. Properties (10),12),(13) in particular involved with UK telecoms interference @EE
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Sameena Ahmad 🇪🇺🏴 (@SameenaAhmad7) reported@Hepworthclare @EE My local shop was very dismissive and wilfully unhelpful but I did get help on the phone a couple of years ago. Can't find the number I used.
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Abdullah lodhi (@alodh15) reported@EE @EE @WeAreOpenreach Still without any broadband, no Internet connection and its coming upto 3 months. Absolutely terrible. No one has any idea of when it will be fixed. There is so much miscommunication between EE & openreach, its the customer's who suffer!
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LK (@AMothersSon) reported@EE Currently in Turkiye and meant to have roaming as part of my package. I've not received the "Welcome to Turkiye" text, I've been locked out my app, I can't WiFi call for support, I can't get on live chat, my roaming is out but I can't connect to any network. Ridiculous.
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Paul D (@PaulDee9) reported@KellyHatfieldx @EE No big company cares about you or your service. Their full responsibility extends to grabbing your money. After that any 'correspondence' is reducing their profit on your transaction. Thats why they have AI and bots designed to make you so frustrated that you will just give up.
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Chris Wheal (@whealie) reportedBlimey! @EE can't you provide a decent signal in the middle of Blackpool?