EE Outage Report in Smethwick, Sandwell, England

Problems in the last 24 hours in Smethwick, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Smethwick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Smethwick, England

The most recent EE outage reports came from the following cities: Birmingham, Walsall, Oldbury, Wolverhampton, Wednesbury, Dudley, Smethwick, Tamworth, West Bromwich, Sutton Coldfield, Kingswinford, Willenhall, Bilston, Tipton, and Solihull.

City	Problem Type	Report Time
Birmingham	Total Blackout	9 hours ago
Birmingham	Wi-fi	12 hours ago
Birmingham	Total Blackout	14 hours ago
Birmingham	Total Blackout	1 day ago
Birmingham	Total Blackout	1 day ago
Birmingham	Total Blackout	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Smethwick, England

Latest outage, problems and issue reports in Smethwick and nearby locations:

• 
  Jonathan Whiteland (@chailey_) reported 3 minutes ago from Birmingham, England

  Lovely @OpenreachHelp engineer here investigating our @EE broadband earlier (he told us it’s dropped & reconnected 100s of times over the last few weeks). Of course, worked perfectly while he was here (until just before he left). He found no faults. Now up and down again. <sigh>

• 
  𝕃𝕠𝕦 ℝ𝕖𝕖𝕕 🤍 (@loulabelle46) reported 5 minutes ago from Tamworth District, England

  @SamsungUK Galaxy S21 or S21 ultra 🤔🤔 #HELP whats the difference @WorkforEE @EE

• 
  jonathan scott (@jonscott1980) reported 12 minutes ago from Solihull, England

  @EE poor experience with Expert delivery and your customer service.... Expert delivery via enjoy looks dodgy no verification of who I was only my name?? This after being cut off whilst holding first time I called.

• 
  Sarita (@saritaverma11) reported 12 minutes ago from Birmingham, England

  @EE I live in Great Barr, Birmingham & have had no Internet for over 3 weeks. Apparently there is an issue with the BT line & I am told everytime I speak to EE that the problem will be fixed in the next few days! Does anyone else have this issue with their EE Broadband ??

• 
  Conrad Clinton Noble (@conrad_noble) reported 15 minutes ago from West Bromwich, England

  @EE any sign of the xperia 5 iii coming to your network? As I am now within my early upgrade period and hoping for this handset.

• 
  Dannniiii😁 (@DaniiJonesX) reported 17 minutes ago from Birmingham, England

  @EE BT sport not working on apple TV. Keeps telling me to contact EE to upgrade my subscription. I'm not happy paying for this if its not working?

• 
  Dannniiii😁 (@DaniiJonesX) reported 24 minutes ago from Birmingham, England

  @EE is there a problem with the app? I'm on an upgrade anytime plan and was just looking to upgrade to the s21+ but now it's saying plans not available? I just had all the plans up and now they've disappeared?

• 
  Liam M-D (@LiamM_D) reported 29 minutes ago from Aldridge, England

  @EE hello! Who is the best team to speak to about booster boxes? I have them setup in our business - not sure who the account holder is and we need troubleshooting help. Any ideas please?

• 
  deb fitzgerald (@deb_fitzgerald) reported 34 minutes ago from Birmingham, England

  @EE had 5 visits from EE so far as we are paying for a speed we never get. It’s 20 today after having to full reset. Should be 38 open reach said EE had actually made the problem worse remotely in January and their engineers got it up to 32 but constant dropping off 5/6 times day

• 
  Dannniiii😁 (@DaniiJonesX) reported 36 minutes ago from Birmingham, England

  @EE so this may be a stupid question but why does an open reach engineer have to come out if I already have the box and line from a previous supplier. Can't they just do something on their end?

• 
  Stevie B (@originalstevieb) reported 37 minutes ago from Cheslyn Hay, England

  @EE Hi Russ, apologies - I didn’t get a notification telling me you’d replied to this. We only have telephone and broadband from yourselves but tend not to use the landline, so it’s only broadband I notice issues with.

• 
  Robert Holmes (@H95342533Holmes) reported 39 minutes ago from Tamworth District, England

  @EE Rubbish network

• 
  Loreta (@lottynew) reported 41 minutes ago from Beoley, England

  @EE sorry your here@to help 7am 11pm weekdays and 8 till 8 weekends is not working my@husband has passed away I am trying to close his account for the past 3 weeks I eventually spoke with someone 8days ago they said i would be contacted in 5 days I have heard nothing !

• 
  Tally B (@Bizzle_187) reported 42 minutes ago from Wolverhampton, England

  @EE wow, spoke to a representative today to see if they want to keep me as a customer but was offered no better deal or any attemp to keep me. May jus go back to @ThreeUK

• 
  Tony G (@APG1959) reported 43 minutes ago from Birmingham, England

  I can’t believe @EE your system is so pants. I have a data SIM that can only be topped up when connected to your network. I’ve topped up my account but can’t use that to buy the add-on because, guess what, I’ve no data to connect with and you to be connected.

• 
  Pat Murphy Wright (@Pattimwr) reported 45 minutes ago from Birmingham, England

  @taratomes @EE We’ve been having similar issues 😡 repeatedly told to switch modem on & off!!

• 
  upsie daisie (@upsiedasie) reported 45 minutes ago from Birmingham, England

  @EE treating your customers as mugs. Honestly is always the best policy. 5 hours trying to connect my brand new Apple Watch with a data plan. Passed back and forth only to find that the issue is a 4 day old problem with EE. Taking the shine off my lovely apple product. @Apple

• 
  Trudy (@trudy_taylor72) reported 46 minutes ago from Tamworth District, England

  @EE our internet is down, switched on & off again still nothing, what does an aqua flashing light on my wifi mean?

• 
  Robert Holmes (@H95342533Holmes) reported 53 minutes ago from Tamworth District, England

  @EE Rubbish network EE giffgaff is the best 💯💯💯💯

• 
  C5 (@OoRITE_C4) reported 55 minutes ago from Birmingham, England

  @DeanBryan_ @EE Bun voda, they're the worst

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SAMUEL (@samriley9) reported 41 seconds ago from Salford, England

  @EE @downing2 No loyalty with any of these networks, happy to take your money but will never help you out.

• 
  Hilary (@sarlat123) reported 6 minutes ago from Penkridge, England

  @EE absolute cowboys - no ownership of issues , lies, lack of communication. EE you are appalling. This is right through from call centre staff to managers. Disgusted .

• 
  ..Jodi..🌸.. (@JodiiLeighh) reported 6 minutes ago from Gobowen, England

  @Budandblossom @EE Their customer service is APPALLING!!! Never would I ever go with EE or advise anybody to for that matter

• 
  Supri (@SupriyaKaur) reported 8 minutes ago from Bristol, England

  Terrible customer phone service from @EE today BUT I went into store and the customer service was great. All sorted now so I’m happy #RetailPriceIndex

• 
  Badly Drawn Byron (@Bjsfreaked) reported 8 minutes ago from Farnborough, England

  @EE having broadband speed issues at home but when I called customer services, the person sounded unsure and asked me to hold whilst they felt with the previous customer issue.

• 
  Andrew Smith (@andrewjsmith1) reported 9 minutes ago from York, England

  @DPD_UK @EE phone due to be delivered, received a message saying unable to be delivered as no-one home. No card, no-one triggered my CCTV, no-one pressed video doorbell, photo on Dpd website not my house. Not happy, want to cancel under cooling off rules. Contact me please

• 
  ..Jodi..🌸.. (@JodiiLeighh) reported 15 minutes ago from Gobowen, England

  @MarkBorthwick45 @wrexham @EE My other half has had the same on going problem for the past 7 months with them. They halved her bill for 3 months, said it would be sorted. They done it again and then FINALLY agreed to let her come out of her contract. EE are a load of SHITE, And their customer service people!

• 
  Ari Gork (@arigork) reported 15 minutes ago from City of London, England

  @DazzlerSDC @EE @EEHelpdesk They don’t support this feature. I’m also baffled as we not in the 19th century anymore :)

• 
  Gavin Peacock’s Gilet (@korsikoff) reported 17 minutes ago from Milton Keynes, England

  @EE Interesting response. I can use my work phone, which is on a different network, at the same time and it is super speedy and does everything I ask of it. My EE phone does nothing. Maybe take this as feedback and investigate the issue rather than send a generic response.

• 
  Keyth (@kdrickards) reported 19 minutes ago from Camberwell, England

  @EE been with you just over a year and had two price hikes. At what point can I leave your network as I didn’t sign up to such a big hike in just over a year. I guess we are paying for your 5G