EE Outage in Sheffield, England

@EE hi just wondering why in the past 10 minutes my WiFi has cut out 4 times, even though it says there are no issues in the area. We had problems before and a tech came out but nothing was done, and it’s now just getting worse.

@bt_uk - absolutely shocking service- wanted to add partner to mobile contract but will end up cancelling mine due to stress ALL DAY and partner has stayed with @EE who was very easy and helpful

@EE It’s mainly when on Now TV that this happens but still was told I needed now tv to get all the channels that I had with sky previously but then box full on crashes and then shuts down and reboots

@EE trying to change my password for the MyEE app but I’m not receiving the emails that it’s telling me it’s sent. Tried a few times now and definitely haven’t spelled my address wring, please help.

God Bless @ee ... The UKs biggest 4G network and probably the only one working right now !!! 👍🏼 #O2Down

@jamgregory @EE @OriginBroadband Banks are the worst for this....

@jamgregory @EE @OriginBroadband That's good! It seems so obvious to me to provide some kind of IM/DM customer service option, for any kind of company.

@EE I’ll get a similar message when I login through the website I don’t think it is up install related

@EE by phone yes, usually does it at cash machine at bank, never online

@EE hi, the wifey has Orange and it won't let her top up, tried online but won't recognise the number HELP

@EE Tried all that. The speed is always high, as expected. The issue is how long it takes to get there. Constantly hanging. It is the router firmware. It is not suitable for the job. To reiterate, your router is EXACTLY the same as the BT one. Never had an issue before swapping

@EE This is King’s Cross Station (N1 9AL) London. Which I’ve previously had excuses about temporary issues, yet I get the same experience every week.

@EE hi ee. I ve had no signal at home for past 24 hours. Postcode area S36. Is this likely to be fixed. Its really inconvenient and annoying

@EE As I say it is hardly a great example of service. If that is how EE treats it's customers I dread to think how non customers are treated. I have been forever put off considering you as a provider based on service offered to someone else. Thank you though Ash.

@EE Another member of staff then came across and told the customer that they "should have ordered the phone in store then" I stood with the lady while she called the call centre to escalate and the solution was to go back to store and ask for help. Inappropriate.

@EE The store member was not in the back. They were overtly on the shop floor, sprawled across a sofa like a hungover teenager. They only moved to speak to a customer after another customer prompted them. They then berrated the customer they were serving for having "out of date ID"

@EE .Ash, thank you for your reply. I am merely a third party that has been witness to an appalling level of service. When a member of staff is laid across a sofa in the back of the store then surely the management ability of said store should come under scrutiny.

Wow, @EE offer such an appalling level of customer service within the Sheffield store and call centre that I would never, ever consider using them as a store or a company as a whole. Yuck.

@EE In my first month of being an EE customer. Was regretting switching to you as I was trying to convince the station staff that I wasn’t a fare dodger.

@EE Yes, at KGX station. Caused problems downloading my e-ticket and left me stuck at the gate. I’m not there today, so not idea if it’s any better.

@EE is there something wrong with the network in S75 1EY.

@EE No luck, I just assumed the website was down, trying to upgrade my plan since yesterday.

@EE I was meant to receive a reduction of my bill for a months Apple music after I was charged after I cancelled but yet I've not had the reduction.. what's going on this isn't a great service currently

@MHA0582 @EE @MarcAllera @MarcAllera please could you help as im not well & really struggling with this added stress #prettyplease #mentalillness #poorcustomerservice

So i waited all day for my call back from @EE & it didnt come so tomoro my kids leave home with no way of contacting me again because when @EE tell you your bill will never be above X amount they are lying #disgustingcustomerservice

If you said to @ee "so my kids phone bills will never be above X amount" & they replied "yes thats right" would you expect one of their bills to be over £80 more? No me either #poorcustomerservice

@EE So basically when you told me the kids contracts were capped & the bills would never be more than contracted amount you mislead me

Can anyone help re advice just given by @EE please Told in past that as all 3 numbers are for kids that the account is capped & will never go over the contracted amount Now have a bill £80 over that I cant pay & been told EE dont cap calls so they've suspended account

@EE EE does not work in fields or up mountains, or on trains, or in stadiums or shopping centres or cities, its awful coverage and please dont reply asking me to check for problems, this is ongoing and effects all customers, an awful company in every way

@EE Is there any signal problems?! My phone has had no signal all day and restarting my phone etc hasn’t fixed it

@EE ibrahim from you oxford st branch (assistant manager) has made my day today. After receiving a promise from EE which no one could fix he had the initiative to get my issue resolved. A real credit you your business

@EE wtf is going on, My Internet keeps cutting out I'm trying to watch the football!

@EE It was everywhere for the past 24 hours! I reset my network settings though and it worked again! Thanks anyway.

@EE your customer service is ****!

@PandaSquiish @EE Wow, a glowing review! I have it in hand - got to say I love it. Mid May is a damn long time to wait, if I see one in the meantime I will let you know

@EE okay. The only one different is the ‘internet’ light flickering green but I can’t see any guidance to lights on your site. It’s is connecting but the quality is consistently so so poor on TV and slow on the laptop compared to what is was. Please help 🙂 Thanks! (2/2)

@EE It’s still coming in and out. Social media seems to be the worst for it at the moment.

Well @VodafoneUK you really have made a mess of your website! Bit difficult to take up your upgrade offer when the site loops round and round never getting anywhere! Tried 5 browsers and 3 devices.... it’s okay though the offers pages on @ThreeUK and @ee websites work perfectly.

@EE tried calling two times to report problems with broadband (it doesn't work). Put on hold for 30 minutes and cut off both times - help plz we don't have 4G in the area and can't make phone calls without the internet

@JCBelfast @EE Please can you hurry up and support eSim on PAYG, some of us PAYG users have been with you longer than PAYM and deserve better treatment regarding this.