EE Outage in Sheffield, England

Turns out that @EE ‘s unlimited data offering is limited by the incompetence of their staff who cancel SIM cards and leave customers with no service at all. @MarcAllera needs to really review processes and training

@EE Just a shame the person I spoke to cancelled my esim instead of leaving connected until physical sim arrives as I asked. I now have no signal at all. Unlimited everything is great but it is limited by the incompetence of your support

@EE @MarcAllera you really employ some incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE @MarcAllera you really employ sim incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE How can you help when I can’t physically speak to you ?

@EE How do I get in touch with somebody and speak in the phone. Disgusting customer service

@EE is there a problem with your internet? We have had a rubbish strength of 12mb since last night? Paying for the 149mb so this is not good

@EE I presume EE is having the same outage as Vodafone.

@kieran_stanley @EE My last one was worse, multiple cracks bad enough I had to get a protector to stop it getting more damges until I could trade in 😅 paid £100 so they could refurb it, hoping this is similar/less 😅

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK Appalling service from 3, joke of a company who do not deserve customers. Never seat with such incompetent idiots

@EE stop sending me shit texts about free data. NHS staff with no email are exempt. As are all the other key workers. I suppose fat karen in Hr will be happy

@EE @MarieDawn83 They will help @NHS with unlimited data but not a temporary phone so they can use the data and keep in contact

@EE my EE app not working just keeps saying there is a fault

If you transferred your number from @O2 to @VodafoneUK a week ago and you’ve had nothing but trouble already (taken a week to port over and still not complete) if I cancel with Vodafone csn I still keep my number with @EE

@Emerald88793138 @EE Oh sorry, was actually replying to ee's response. I'm completely with you, it's beyond the joke. Had my mate 20 pro over a year now and in that time have had 2 security updates. IIRC ee was extremely slow on the uptake with 9.1 as well, I didn't get it until May released Feb 🤔

@ThreeUK you’re lying to me and blaming another provider for your error. I am without a working phone and you won’t help me. @EE

@EE It lets me sign in but doesn’t have my EE 6 months attached to my account

@EE @O2 thanks for cutting off mobile service to my and my son’s mobiles as soon as PAC codes requested while we’re still on airtime we’ve paid for and before we’ve got @VodafoneUK sims. Really helpful, my business is unworkable without a phone. Odd that both went same day!!!

@EE Full of great ideas me! Keep me updated! But there’s always ‘new customer offers’ everywhere you look! But very little ‘longer term customer offers’ I strongly believe businesses are missing a trick with that! If you don’t award loyalty customers will leave to take advantage of

@EE Ah that sucks! Yeah wanting the iPhone 11 pro I think buy was really liking the free switch with it coming upto Xmas 😫

@EE Have business contract , haven’t been able to talk or type to anyone to discuss an issue due to my working hours , now contemplating leaving EE . Sick of the covid excuses too!

@LHarrisSwann @cchelsea__x @EE EE (no shock it’s ****)

Absolutely fuming at @Ryanair and @EE. Spent an hour on hold to ryanair last week. Got cut off as soon as I got connected. Total cost of phone call to not resolve my problem was almost £40. Still awaiting response from ryanair via DMs. Flights not sorted and now 40quid worse off.

Hello @EE myself and my family are moving over to @virginmedia on the 17th and I was just wondering how to cancel my bill that I have with yourself

@DrRobMc @EE I have the same issue (as do many others), this is known issue with the EE app and is due to be fixed on 18th August. I’ve spoken to Tech Support in Newcastle who confirmed that there is an issue with the EE app impacting many customers

@EE is actually the worst provider in the uk. ABSOLUTE TRASH

@EE I’m on holiday and my 4G is terrible!

Why I pay £90 a month phone bill and £30 a month for wifi WHEN BOTH ARE COMPLETELY USELESS I WILL NEVER KNOW🤬🤬🤬🤬🤬 @EE send help

@EE still no broadband connection. Can someone dm me to tell me if it’s a problem outside of our house?!

@dazM33 @EE If I'd buy another phone, don't think I will be buying Chinese anymore. Not only do they cause problems, but the repair side of things costs a fortune. The screen repairs of Chinese phones are ridiculous (£300) - iPhone 11 (£196) massive difference.