EE Outage in Wales, Rotherham, England

@EE my Internet isn't working EE help me

@EE Now on my third call and counting to try to rectify a mistake made by YOUR sales team. No reply to DMs on here either. Poor show. Any chance of some help?

@EE if on a sim only and want to leave do I have to notify you or can I just cancel direct direct and get a pac number?

@EE how can I make a complaint been put on hold by your advisors whilst trying to get a PAC code, surely this is against @Ofcom regulations to avoid giving out PAC codes

@EE my internet been off all day..!!! What’s the issue please?

@EE I’m having issues with my phone service in doncaster i’ve got no phone service at all i’ve reset my phone i’ve put my phone into airplane mode is there any issues on doncaster south yorkshire?

@drbillgibson @EE Right up there with @curryspcworld for customer service then, currently fuming 🤬

@EE Just received a text supposedly from EE saying they need my details because they can’t bill me for my broadband??? Can you help tried to ring but there is a 25p charge? Can you assist? Thanks

@EE I’ve put in a formal complaint and will Dm you it now. I’ve been told another 48 hour wait dispute being told Tuesday, weds and now 48 hours. Clearly trying to keep me beyond my 14 day cooking off period

I’ve never had anything negative to say about @EE until now. I’m a great paying customer and have been for years but all of a sudden my broadband has been dodgey? Customer services were no help 😒 #help

@EE How do I log an official complaint

@EE Did that yesterday they can’t help 🤯

@EE Hey Guys. I recontracted my small business plan on Friday and it’s supposed to come with a smart benefit - was told to text pick to 150 to chose. But that just comes back with a list of 150 options and if I look at MyEE is states smart benefit excluded. Please help! Thanks.

@EE On the phone to customer services promised me a new product go into store they will give you a new one only to come away with a 2yr contract from the store . Not acceptable with a faulty product

Turns out that @EE ‘s unlimited data offering is limited by the incompetence of their staff who cancel SIM cards and leave customers with no service at all. @MarcAllera needs to really review processes and training

@EE Just a shame the person I spoke to cancelled my esim instead of leaving connected until physical sim arrives as I asked. I now have no signal at all. Unlimited everything is great but it is limited by the incompetence of your support

@EE @MarcAllera you really employ some incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE @MarcAllera you really employ sim incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE How can you help when I can’t physically speak to you ?

@EE How do I get in touch with somebody and speak in the phone. Disgusting customer service

@EE morning, is there an issue with broadband in KT8 postal area? My router is normally always on but seems to be down this morning. Thank you

@Spluad @EE Cuz ee internet sucks ***

@Spluad @EE Cuz we internet sucks ***

@EE uk take a leaf out of @YouTube books. Great customer service, I'm also late today paying them for my continued premium service. Did they cut me off... No, let my videos run another day and shortly will get another month's payment. You @EE gonna make it my mission to cancel

@EE when choosing my broadband I never considered needing to land a plane! #broadband #Advertising

@EE There's no damage at all to the phone

@EE My flip broke after 5 months of used just shuts down when you fold it ok half, kind of defeats the point

.@EE is really out here taking a double payment, making me contact multiple times until it’s sorted, wait ages for it to be refunded, then having the audacity to now say my bill was never paid because it was refunded. 🙃

@EE how can we find why the signal in our area has gone so bad? Over the last week it’s gone from great to virtually no signal at all??

@EE @eecustomerdesk want to pass on my praise to the good staff in the ee store in woolwich today friendly polite and most helpful top notch 100% customer service give these guys/girls a payrise