EE Outage in Rotherham, England

@Emerald88793138 @EE Oh sorry, was actually replying to ee's response. I'm completely with you, it's beyond the joke. Had my mate 20 pro over a year now and in that time have had 2 security updates. IIRC ee was extremely slow on the uptake with 9.1 as well, I didn't get it until May released Feb 🤔

@EE credit where it’s due...phone stolen so middle of night spoke to a EE super helpful and advised fully next steps- went to Doncaster EE store, saw Emily, and again customer service excellent 5* EE 5*

@EE wow EE really know how to make it easy for customers, can’t get on webchat then website stops working and also offering me ‘deals’ which are loads cheaper with other companies.... wanted to sort my broadband with you as well 👎🏻knows how to send a customer elsewhere

Getting fed up of broadband going down Varies time of day and length Tonight down for 1 hour !!.😡 @EE

@EE It lets me sign in but doesn’t have my EE 6 months attached to my account

@EE @O2 thanks for cutting off mobile service to my and my son’s mobiles as soon as PAC codes requested while we’re still on airtime we’ve paid for and before we’ve got @VodafoneUK sims. Really helpful, my business is unworkable without a phone. Odd that both went same day!!!

Word of warning !!!! Just had scam text message saying problem with processing bill supposedly from @EE Rang them on 150 ( not the number on text message ) Problem sorted Thank you

@EE Full of great ideas me! Keep me updated! But there’s always ‘new customer offers’ everywhere you look! But very little ‘longer term customer offers’ I strongly believe businesses are missing a trick with that! If you don’t award loyalty customers will leave to take advantage of

@EE Ah that sucks! Yeah wanting the iPhone 11 pro I think buy was really liking the free switch with it coming upto Xmas 😫

@MrRPrepPE @EE It’s not just me then, full 4g signal and it’s like dial up, taking forever to load anything if at all 😡

@davidhaslehurst @EE It was probably instore, her 2yr contract has just come to an end which was £15 for 250mb and about 150mins and 500 txt which was shocking anyway so I’ve told her I’d arrange a sim only but the store have sold her a shit one again, £12 for 1gb data and locked in for 12mnths! 😡

@1GarethWynJones @EE Don’t forget you’ve 30 days to cancel.

@EE @thomashrooney Stop replying to Thomas. You’re making yourselves look stupid

@EE hi just wondering why in the past 10 minutes my WiFi has cut out 4 times, even though it says there are no issues in the area. We had problems before and a tech came out but nothing was done, and it’s now just getting worse.

@bt_uk - absolutely shocking service- wanted to add partner to mobile contract but will end up cancelling mine due to stress ALL DAY and partner has stayed with @EE who was very easy and helpful

@EE I don't have great coverage at all "Doncaster / Lincoln" had problems before now it's bad shocking really and I'm on NEWEST Samsung phone with a MAX plan.....

@EE @EE but no one is interested as to how 100GB has been used... just long delays on the chat service and unhelpful advisers trying to get me to download a 3rd Party app which doesn’t solve my problem

@EE I’ve apparently used 100GB of data since 7th January when last month I had 70GB left over on my mobile WiFi device. I spent 3 hours on Thursday trying to sort it out and a further hour today. The poor service gives me no faith in your company so I’ve cancelled my contract.

I’m honestly dumbfounded with the quality or lack of quality I should say with @EE customer service. Don’t know how they manage to function as a business

@EE It’s mainly when on Now TV that this happens but still was told I needed now tv to get all the channels that I had with sky previously but then box full on crashes and then shuts down and reboots

@EE @shout_aboutbrad Im having same issue.. cant log into to manage my account

@EE trying to change my password for the MyEE app but I’m not receiving the emails that it’s telling me it’s sent. Tried a few times now and definitely haven’t spelled my address wring, please help.

@AAldam5 @EE @EE is shit hot ... I don’t mind paying for a service if it’s quality like EE!!!

God Bless @ee ... The UKs biggest 4G network and probably the only one working right now !!! 👍🏼 #O2Down

@jamgregory @EE @OriginBroadband Banks are the worst for this....

@jamgregory @EE @OriginBroadband That's good! It seems so obvious to me to provide some kind of IM/DM customer service option, for any kind of company.

@EE I’ll get a similar message when I login through the website I don’t think it is up install related

@EE by phone yes, usually does it at cash machine at bank, never online

@EE hi, the wifey has Orange and it won't let her top up, tried online but won't recognise the number HELP

@DPD_UK Still no reply from you or any sign of my phone that should have been delivered on Saturday and was then rebooked for Sunday. Terrible customer service. Thanks to @EE for taking the time to call yesterday to apologise. I'd call to complain but can't face 30 mins on hold!

@EE Tried all that. The speed is always high, as expected. The issue is how long it takes to get there. Constantly hanging. It is the router firmware. It is not suitable for the job. To reiterate, your router is EXACTLY the same as the BT one. Never had an issue before swapping

@EE This is King’s Cross Station (N1 9AL) London. Which I’ve previously had excuses about temporary issues, yet I get the same experience every week.

@EE hi ee. I ve had no signal at home for past 24 hours. Postcode area S36. Is this likely to be fixed. Its really inconvenient and annoying

@EE As I say it is hardly a great example of service. If that is how EE treats it's customers I dread to think how non customers are treated. I have been forever put off considering you as a provider based on service offered to someone else. Thank you though Ash.

@EE Another member of staff then came across and told the customer that they "should have ordered the phone in store then" I stood with the lady while she called the call centre to escalate and the solution was to go back to store and ask for help. Inappropriate.

@EE The store member was not in the back. They were overtly on the shop floor, sprawled across a sofa like a hungover teenager. They only moved to speak to a customer after another customer prompted them. They then berrated the customer they were serving for having "out of date ID"

@EE .Ash, thank you for your reply. I am merely a third party that has been witness to an appalling level of service. When a member of staff is laid across a sofa in the back of the store then surely the management ability of said store should come under scrutiny.

Wow, @EE offer such an appalling level of customer service within the Sheffield store and call centre that I would never, ever consider using them as a store or a company as a whole. Yuck.

@EE In my first month of being an EE customer. Was regretting switching to you as I was trying to convince the station staff that I wasn’t a fare dodger.

@EE Yes, at KGX station. Caused problems downloading my e-ticket and left me stuck at the gate. I’m not there today, so not idea if it’s any better.

@EE is there something wrong with the network in S75 1EY.

@EE Hi Craig sporadic no real set times. Runs slow most of the time. Sky was slow too but afraid this seems to drop out alot more often. I can DM you postcode. Andy

@EE No luck, I just assumed the website was down, trying to upgrade my plan since yesterday.

@EE I was meant to receive a reduction of my bill for a months Apple music after I was charged after I cancelled but yet I've not had the reduction.. what's going on this isn't a great service currently

@MHA0582 @EE @MarcAllera @MarcAllera please could you help as im not well & really struggling with this added stress #prettyplease #mentalillness #poorcustomerservice

So i waited all day for my call back from @EE & it didnt come so tomoro my kids leave home with no way of contacting me again because when @EE tell you your bill will never be above X amount they are lying #disgustingcustomerservice

If you said to @ee "so my kids phone bills will never be above X amount" & they replied "yes thats right" would you expect one of their bills to be over £80 more? No me either #poorcustomerservice

@EE So basically when you told me the kids contracts were capped & the bills would never be more than contracted amount you mislead me

Can anyone help re advice just given by @EE please Told in past that as all 3 numbers are for kids that the account is capped & will never go over the contracted amount Now have a bill £80 over that I cant pay & been told EE dont cap calls so they've suspended account

@EE EE does not work in fields or up mountains, or on trains, or in stadiums or shopping centres or cities, its awful coverage and please dont reply asking me to check for problems, this is ongoing and effects all customers, an awful company in every way

@EE Now been close to 2 days in HP7 without a network. Would be good to know more that ‘it’s taking longer than we thought’ from your very uninformative email.

@EE can you tell me if my data gets speed limited at night because after 10pm it just goes to shit and to be honest I'm fed up of it.

Absolute joke! Only got my internet fixed a day ago and it’s broken AGAIN. Sort it out @EE!! Off on maternity leave with only day time telly!!!

@EE very poor customer service won't give me my number back. Contacting @Ofcom as a result. I don't recommend @EE any longer. 🤬

@christwattering @EE Mere carelessness can result in breach of contract.. Implicit in each of your tweets is that anything awry with EE behaviour = bad faith. It ain’t necessarily so. A. B. C. Whatever.

@EE Hi, Darlene here. Last May I wanted to cancel contract, was offered another contract - unlimited texts, calls, data. I have discovered that was false. I have no unlimited data & a lost phone. I went to Wandsworth shop today. No help. I pay £28 Still want to cancel. Can YOU help.

This is ******* ridiculous. Trying to do work on my website, but it keeps timing out and losing my work because the WiFi is so shit right now @EE 🤔🤔🤔

@Oxfordite @EE A) *without bothering to ask about the details. B) EE did no such thing, when I brought up the out of bundle charges they rather curiously went silent. Right of cancellation comes in to play if they have broken the terms of the contract. Aka bad faith.

@EE Hey, don't worry, I've checked the coverage before and unfortunately no carrier manages to get 4G indoors here. It stops just shy of our road. A few years ago they wanted to build an antenna nearby but the NIMBY's got up in arms. Now they wonder why our reception is poor.

@Oxfordite @EE A) *without bothering to ask about the details. B) EE did no such thing, when I broughr up the out of bundle charges they rather curiously went silent. Right of cancellation comes in the play if they have broken the terms of the contract. Aka bad faith.