EE Outage in Rotherham, England

I’ve never had anything negative to say about @EE until now. I’m a great paying customer and have been for years but all of a sudden my broadband has been dodgey? Customer services were no help 😒 #help

@EE Hey Guys. I recontracted my small business plan on Friday and it’s supposed to come with a smart benefit - was told to text pick to 150 to chose. But that just comes back with a list of 150 options and if I look at MyEE is states smart benefit excluded. Please help! Thanks.

@EE On the phone to customer services promised me a new product go into store they will give you a new one only to come away with a 2yr contract from the store . Not acceptable with a faulty product

Turns out that @EE ‘s unlimited data offering is limited by the incompetence of their staff who cancel SIM cards and leave customers with no service at all. @MarcAllera needs to really review processes and training

@EE Just a shame the person I spoke to cancelled my esim instead of leaving connected until physical sim arrives as I asked. I now have no signal at all. Unlimited everything is great but it is limited by the incompetence of your support

@EE @MarcAllera you really employ some incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE @MarcAllera you really employ sim incompetent people. Paid £93 for the past 23 months. Phoned to upgrade and 24 hours later my esim has been cancelled! I now have no service until a physical sim arrives. Pathetic. May cancel upgrade and go to @VodafoneUK

@EE is there a problem with your internet? We have had a rubbish strength of 12mb since last night? Paying for the 149mb so this is not good

@EE my phone signal has been awful for last couple of months. Get cut off regular. I rang 2 weeks ago someone told me re WiFi calling and to try it. It doesn't work and he said he would ring back in a week. Still waiting. Paying for a phone that's useless

@EE I presume EE is having the same outage as Vodafone.

@kieran_stanley @EE My last one was worse, multiple cracks bad enough I had to get a protector to stop it getting more damges until I could trade in 😅 paid £100 so they could refurb it, hoping this is similar/less 😅

@ThreeUK @ThreeUKSupport @O2 @EE @VodafoneUK Appalling service from 3, joke of a company who do not deserve customers. Never seat with such incompetent idiots

@Mluddy1997 @EE Then maybe ask your employer for help

@EE That would be an additional technical challenge as I’ve never cast anything from my mobile device previously. Mobile app works, changed the password, had the confirmation from EE and BT regarding the subscription upgrade but still won’t let me login.

@EE Hi, still the same problem.

@DamoTheSequel @Arnie1421 @VodafoneUK Same problem for me but my area it’s @EE

@EE stop sending me shit texts about free data. NHS staff with no email are exempt. As are all the other key workers. I suppose fat karen in Hr will be happy

@EE @MarieDawn83 They will help @NHS with unlimited data but not a temporary phone so they can use the data and keep in contact

@EE my EE app not working just keeps saying there is a fault

If you transferred your number from @O2 to @VodafoneUK a week ago and you’ve had nothing but trouble already (taken a week to port over and still not complete) if I cancel with Vodafone csn I still keep my number with @EE

@MrT_Miah @EE Move to Vodafone bro, really reliable network

@EE spoke with Andrew in tech support as I am having issues setting up my cellular Apple Watch. I was told I would get a call back yesterday, but nothing. I had a text to try again to activate, but it is still not working.

Goodbye @EE I'm leaving you for another network 👋👋

@EE come on sort yourselves out - my mum has had no phone signal now since Tuesday !

@EE brilliant customer service from Laura (from Newcastle) tonight. Friendly chat and helped me change my billing dates! 👍🏾👍🏾

@EE Yes I did unfortunately he was point blank unable to help me match the same deal Vodafone were offering. I found this offer on uSwitch comparison website

@EE I would like to give a compliment about the amazing customer service I received from one of your employees. How can I do so?

@EE Tell Doug to go on o2, EE lags far behind in signal strength across the country

@EE are you experiencing issues across your network? My mobile network keeps dropping, voice calls are intermittent too. Please advise, thank you

@EE how come I can't livechat you about a billing issue? Apparently I can only call...