EE Outage in Leeds, England

@MarcAllera @EE @DevonLiveNews Can I give you my address then and sort my street out. Also coverage checkers are wrong. Have reported this but it never updates!

@ramhl__26 @alexlowe30 @jctweet90 @EE @O2 @VodafoneUK I love @O2 too but have to admit my signal is absolutely terrible in Leeds and York too, the two cities I am in the most, this is despite my phone showing I have 4G and pretty much full signal

@EE any signal issues in Leeds city centre, getting 2mbs on multiple tests after restarting and turning internet off/on etc.....

@EE First time customer, received sim today and now spent an hour online to 4 different people and still no joy setting data up on my Apple Watch. 😔

@EE Yes it's the eetv service

@EE can I ask why there is no #itvhub or #4od on the TV service. I would love this being put on the service

@EE why is it I can never get through to you via your chat service. It never seems to be available

Thank @EE for rectifying @VodofoneUKHelp mistake and unbelievably bad customer services @Ofcom @MartinSLewis @guardian

@EE twice today my broadband has gone down, and I’ve not been getting nowhere near as much mbs of data as I usually do last few days!

Customer support @EE terrible today! Tried to use online chat but it said I had to call, tried to call and said they couldnt connect my call, then hung up! Should be able to help no matter what channel I want to use, and if you specify a channel, make sure you can use it!

@EE Yes, I've tried that and it doesn't work. They were in the list of 3 accessories I could add. When I follow this route it tries to add it instead of my Galaxy watch and says I can't upgrade

@EE Samsung S9. I appreciate your efforts but I wouldn't bother if I were you. I've had the same problem all over, in various grounds and with several phones, over the last 2 or 3 years. I see other people happily accessing Web but I get nothing. I'm used to it now.

@EE Shame about the people who pre ordered and had money taken from them based on a lie!! #poor #customersdontmatter

Bloody @TravelodgeUK could take some tips from @EE on how to have fantastic customer service.

@EE There is always room for a discount. Never not had one before. It's who you speak to and if they are willing to make it happen. On this occasion I'm not thought worthy of it

@EE Yes I am. My signal is rubbish.

@EE Never mind, obviously completely missing the point... 🙄

@EE I get very slow 4g where i am. My son's Vodafone coverage is always better yet I would prefer to stay with what I know. Can't happen with current offers

@EE Well after 24 years its time to leave this network. No rewards for loyalty

@EE are shit, bunch of **** overs

@EE Wow great customer service. No call as promised, no reply to DM, no reply to tweet

Well @EE have surpassed themselves again... Not been helpful at all and when you feel like your finally getting somewhere they let you down again. Well and truly fed up and pissed off

@chrisupastar @EE At the moment and for the last month I agree mate. I know that's why you left and trying to work with one bar H+ signal in our job is making it diffult to work. And if I can't work they can't get paid can they

.@EE have the worst internet ever and u guys charge some stupid amount of money, lord knows my next upgrade I’m leaving.

@EE cut off and hung up on already, online chat isn’t working and me and @Russlufc are pulling our hair out (well I am 🤣)! SEND HELP...... please or just message me to help :) x

@EE No phone signal in Tadcaster North Yorkshire. Thank you very much for letting me down.

Bye bye @EE you’ve let me down badly I’ll be looking to say hello 02

Can anyone please recommend a mobile phone provider after 27 years with @EE I’m now considering leaving after receiving appalling cust service. Wasted my lunch hour, wrong info #disaster #noidea #unhappy

@EE Login is automatic to this point (see pic) On that page there is no link labelled 'admin'. btw you seem to have assumed I have something called a 'Bright Box'. It isn't.

@EE @MarcAllera Another place there is no signal

So we thought we’d get broadband with @EE there was somehow a mix up & then we had our installation date moved to a later date, today it was supposed to be installed & my partner has taken half the day off work to wait in for the engineer only for the engineer never to turn up!

@EE Hey guys I'm trying to make calls but nothing is happening. Doesn't ring etc. Help!

@bozcat99 @TheO2 @EE @SkyUK I was with @O2 for over 15 years and they wouldn’t even match what @SkyUK we’re offering! I’ve now got 3 mobile contracts with sky for the same price as 2 on O2. They must just stick a pin in the customer list mate, “let’s be nice to this one!”

@chloehalladey @EE @ThreeUK Well I hope nothing goes wrong with your phone or you’ll have to deal with some of the rudest and most unhelpful customer service people ever if you go to 3

After a run of138 days, #iwatch gave me cals @ then at 11:30pm lost them meaning didn’t get perfect week or month. So ditched watch & now using heart band from gym. Hate tech when it fails. Surprised at @AppleSupport but @EE will cancel when contract expires. No more #iwatchguilt

@EE #home broadband #homebroadband why is caller if still not working! I reported this months ago and still not fixed #why!!

@AndyMRoberts @EE Unfortunately not. It went the way of a side project with everything that’s been going on here. I never even got the back in on it. Then my wood got wet in the rain. Something to tackle next week I think.

@EE Get the fuck out my face

@EE No joy I’m afraid Andrew. I assume my Mum followed the instructions you provided accurately but in the end it didn’t help but thanks for suggesting.

@EE Andrew, I can tell you that when she tries to acces the phone it’s locked & not recognising the 4 digit numerical code or thumb recognition. Her local EE store seemed to think it was a technical problem with the phone.

@AppleSupport & @EE my 82 yr old Mum recently got a new Iphone & it is has locked her out. Correct ID or thumb recognition not working. EE shop in Southport UK can’t help. Apple have booked her an appt Tues in Liverpool a 1 hour train journey!! Any better option given her age?

@EE is there an issue with broadband? Mine’s off aswell as my phone

@EE bizarre customer experience. Visited an #EE store to discuss contract renewal and took over 5 minutes for someone to even acknowledge my existence despite all the staff seeing me. Not even busy. Bizarre?!

@EE Yes. I spoke to someone before end of contract who agreed that customer has paid for phone after 24 months and my bill should then not be £80/£90 per month. My bill for May/June combined is over £290 ....ridiculous

@EE cancel my contract and collect your phone, not getting another penny out of me unless you fix the on problem I’ve had for the past 6+ months 👍🏻

@EE is there a problem in London Paddington area, my Internet is super slow and doesn't want to finish loading, really annoying

@EE Moving from o2. EE store manager transferred my number on Sunday without checking my phone was unlocked however o2 were supposed to have done this 2 weeks ago. Now due to the number transferring I'm left without a phone as SIM that doesn't work, but paying for it!

@EE Is there a problem in paddington london area, My internet/data is not working

Shocking customer services by both company's @O2 and @EE . Transferring my number before unlocking my phone leaving me without a phone. Great way to treat new and loyal customers, specifically military. #nothingfortheforces 👏👏

@EE please can you tell me who I can complain to over how I have been treated by EE. I have just been widowed but EE will not help me

@EE Yes, had signal, received calls.

@EE I'm trying to figure how to DM. Sorry for a slow reply

Well @EE have lost a customer today, charging me £8 a month extra for 18 months on add-ons that I don't use nor am I able to see/ manage in my online account. (Before you comment, I've contacted support and they've given me a £60 refund, not even close to the money I've lost).

Hats off to @EE for their support last night, till 11.00pm and today from early hours - issues resolved and back up to normal & acceptable speeds and service.👏👏