EE Outage in Luton, England

@EE #5G #network Same unreliable useless EE 5G service. I am in London West End and calls keep dropping, internet slow. Phone showing 3G signal. 4G was better. EE network service is going backwards. 👎🏻

@EE #5G #network EE has terrible 5G in London West End. Using my phone today in Covent Garden and it constantly drops calls. Internet is very slow. Had 4G and it was so much better. EE has deteriorated. Problems with EE 5G since I upgraded months ago.

@hindleyoung @EE @MarcAllera As somebody who used to work for them, that makes me really sad. Unfortunately we got bought by BT, who promised not to screw us up, and then, erm, did. That’s why I left. Marc is a good guy though, so I hope he will fix things for you.

@EE intermittent no service for 2 months in Harpenden. No service now for 3 days. Customers can’t get me. #ee what’s going on. You arnt even answering DM.

@EE beware of EE customer service offering “better” deals over the phone. They will lie to you and you could end up with a tariff you didn’t want. #mobile #cellular

@EE I have no way to call EE for help as both my old and new sim are not working in the middle of a network change?? I’m changing to @ThreeUK

@EE Regards query from earlier, just spoke to your colleagues from PAYG Customer Service and everything is sorted 👍

@EE Any issues in AL1 St Albans? Only have 1 bar all of a sudden and no internet. Have restarted etc

@EE Yup, no problems with other numbers as just checked

@EE so your store won’t issue me with a SIM card as my passport is out of date - no passports are being issued due to the pandemic! Surely you could help in these unusual times

@EE no service for over a week ? I have DM you. 😡

@EE Having serious problems regarding Ee internet to contact up to thinking changing supplier. Q

@BTCare On the anniversary of this frustratingly maddening exchange, I should mention I canceled my account with #BT and switched to @EE —two mobile lines and broadband. Same network but MUCH better customer service, and that means a lot to consumers.

Shoddy customer service from @virginmedia compared to amazing customer service from @EE. Called EE today, immediately crediting my broadband bill after an error. Virgin media complaint still outstanding after two months.

On hold with EE for the third day in a row, catalogue of errors continues. I’d have better luck contacting the Kremlin than EE! @EE #badcustomerservice

Great service EE! My new phone that was supposed to arrive yesterday I have just been notified by text that it’s coming tomorrow. Not even a phone call to apologise or ask if this is convienient? @EE #badcustomerservice #CustomerExperience

@EE your reception on 4g is pretty poor the last few days. Any coincidence it's been since I went into sim only?

@EE my contract is up for renewal however I do not want another contract. Do you do pay as you go sim plans? If not I would like to cancel my contract but keep my number. Thanks

@EE your business support is just shy of non existent!

@EE we’re trying to order a replacement sim for a phone but your customer service line doesn’t give us a clear direction for this. Which option can we use?

@EE It’s back to normal now but when I sent the tweet out there was a problem

@MarcAllera @bt_uk @EE Can you tell me why I pay for a fast service and you are incapable of providing that service impeding my ability to work from home and after waiting over 90 mins to get customer services maybe it’s quicker to walk from Kent to Sheffield to ask in person ?

@EE For anyone reading this in the future thinking EE must be really great to help out in this situation. No, they didn't help. They tried to sell us something we don't need.

@EE the phone and data service in NN67SQ continues to be problematic. What is being done to improve the service I pay for?

@EE Good Morning - I am receiving mail from EE fo a customer named Anthony Razmos. The address is my home for past 20 years and I do not know any Mr. Razmos. My house is the only property in post code SL1 8DG so there must be an error on your database. How can this be corrected?

@EE Any chance you can sort the signal in margam, port Talbot. It has been awful for weeks!

@EE hi there I’m trying to contact yourselves about a upgrade. I wish to cancel as I can’t get through to yourselves, phone been put down twice in the last 15mins

@chrisMcG4 @EE @LMcgonigall Why are you using a wifi extender? That's your problem

@EE So after about 3 days of messaging, I've just had a phone call about this which just made me more embarrassed about my financial situation and out me I'm a bad mood.... Thanks for thst EE, that'll teach me to moan won't it

@EE phone and data services have been bad since at least Septenber 2020 in the NN67SQ area. You say you know about it and are working on it. Still the service is very poor.