EE Outage in Hemel Hempstead, Hertfordshire, England

How do @sky and @EE both claim to be network of the year?

Shoddy customer service from @virginmedia compared to amazing customer service from @EE. Called EE today, immediately crediting my broadband bill after an error. Virgin media complaint still outstanding after two months.

@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!

On hold with EE for the third day in a row, catalogue of errors continues. I’d have better luck contacting the Kremlin than EE! @EE #badcustomerservice

Great service EE! My new phone that was supposed to arrive yesterday I have just been notified by text that it’s coming tomorrow. Not even a phone call to apologise or ask if this is convienient? @EE #badcustomerservice #CustomerExperience

@EE is there an issue with broadband connection in the Watford area ? Since yesterday my connection is randomly dropping

@EE Thanks Andy, maybe you would like to compensate me for the two + years of paying over and above my agreed service plan too...

@GGbarno @EE Agh tell me about it! Lost count the amount of times I’ve told them I’ve left, send pac code etc. Useless customer service

@EE what is going on with this broadband?! Since Saturday I’ve been expecting a call back by someone to cancel and no one has called back. I’ve been calling all day to speak to someone to be told by an automated message to call later then hangs up! 😤😤😤

@EE Hi, I’d like to know how my 83 year old mum has been sold an 18 month broadband contract, from my bank account, when she only popped in for mobile help. Complaint raised, no response, but you’re already started billing me. Impressive, she only popped in last Saturday!

@EE your reception on 4g is pretty poor the last few days. Any coincidence it's been since I went into sim only?

@EE Absolutely Disgusted! Been without internet for 2 weeks! Was told someone would come today 8 -1& no one attended. I have had my mobile contract with you since 2008 so definitely will be leaving in November! Terrible customer service! #eebroadband #terriblecustomerservice #ee

Disgusted @EE I have been a customer since 2008 & decided to get broadband. Have been left without internet for 2weeks Told I had an appointment 8-1 today & no one turned up so leaving & changing my mobile contract! Useless customer service! #ee #avoidee #terriblecustomerservice

@EE my contract is up for renewal however I do not want another contract. Do you do pay as you go sim plans? If not I would like to cancel my contract but keep my number. Thanks

I have ended up as a result of being ripped off by @EE , with a serious piece of junk, @Huawei tablet. Cannot believe how bad it is.

@EE we’re trying to order a replacement sim for a phone but your customer service line doesn’t give us a clear direction for this. Which option can we use?

@EE no broadband in Woolmer Green Knebworth ?? Router keeps flipping between green and yellow flashing lights since 2pm today ! Help

@EE Not interested in your being sorry for my feelings. Just need help from the telecoms company I’ve loved being with for a decade. I’m not at home. Where I am currently (also not a state secret) is WC2H 7BA

@EE I know. I wasn’t looking for advice. It’s not private data and it needn’t be secure - it’s just my damned phone number. Who cares? No. Sodding cheek. Never has a bill been overdue! I just want to speak to someone. You’re a telecoms company - phone me ??!!

@EE I'm receiving an error 38 message whilst trying to send a text, is there a problem on the network?

Is the @EE network down? I can’t make or receive any calls 🙁

@EE It was a number that I got from Google and EE advertise. An engineer was sent and identified the problem but it's still intermittent service and no update from EE since.

@EE Hi there- are there issues in the Portsmouth area? My phone is saying 'emergency calls only' although I seem to have a full signal bar?

@EE is there a signal issue in Leicester? My data keeps turning off & is currently switching between 3G & H+ (when I normally have 4G consistently). Thanks.

@EE hi how do i contact you on live chat? Had a text from 2099 number for extra 100gb plus a smart package. I replied yes. Had no confirmation. Please help

@EE Hi, card on my account has expired, but I am unable to add a new one due to Java Servlet errors on the web page. Have tried both mobile and PC web pages. Son currently now no longer has a way to communicate.

@EE can you please help me. People can’t hear me when I call and I can’t hear them! I’m loosing business!

@EE Having major phone connectivity issues WS8 area for weeks now, have no signal most of the time and online chat is not available for business customers and you want me to call you, I would love to call you but how ? I have no signal. when I do get 1 bar my calls cut out.

On hold with @EE again, so far this is call number 5 today, and each time my phone has dropped out/cut off. So bad even the advisor I have briefly spoke to can't get through. Can we guess what I'm calling about. Good job I'm not self-employed...oh wait. #EEfail #EEPhoneProblems

@EE The signal in tw10 area doesn't work and hasn't for over 10 days got told my next update is 8th October on this issue this is totally unacceptable #poorservice