EE Outage in Leicester, England

@EE hello I’ve got my new monthly sim it’s just arrived, how do I give you my STAC code to cancel my three account please

@EE I am a blind customer and concerned about whether text messages concerning upgrades sent by EE are legitimate. Some advice here would be gratefully appreciated thank you.

@bt_uk @EE I am a blind customer and I am very confused and worried, from the 17th of September even though I am finishing with BT complete Wi-Fi I now discover I’m getting a new landline which isn’t what I wanted. Please can somebody sort this out

@England @OfficialTM_3 @EE ever tried ever failed no matter try again fail again fail better

@EE please can you tell me why my service is so appalling? Dropping calls, not connecting. Phone ‘having signal’ but no one can get hold of me? Not ideal!

@England @EE don't support losers

First day off work for Easter, still in self isolation until Sunday, #TheFalconAndTheWinterSoldier to watch, PS4 to play...but broadband is down 😭 Dear @EE, your text said there's an issue to be fixed before midnight...can you give any more details?

@EE I am one of your blind customers who has twice now received a text message to indicate that my network settings have been updated. Why am I receiving these text messages?

@EE are you having broadband issues . In the LE11 area. Just had a call from BT saying all providers in area have slow running broadband and I can claim money back .

@EE can you explain why I'm still seeing @RitaOra on my TV in your ads after last weekends incident???

@EE are you having some issues today? My WiFi keeps dropping!! So annoying!

@EE You guys are offering a 80gb sim only for £18 online which is less than I’m paying now for 20gb (£18.60) but it’s not on my upgrade options. The best you do on that is 40gb for £25. I thought an existing customer would get the better deal

@EE any problems with signal on 4g? Just one bar most of time today. Calls breaking up.

@EE Good evening. I am a blind customer who has for sometime now been struggling to have an email sent to renew my password. The audio version of the Capture graphic video is still not working, can somebody please sort this out? Thank you

@EE how do I cancel a payment for a top up for a phone I no longer have?

@EE We've done factory reset, moved the router around, replaced the router...next step is getting an engineer out to check the connections. It's tricky as it's an intermittent problem! I have a contact via email but havent heard back from them...

You know your internet is bad when you can't even connect to a speed test to check the speed 😩 Working on a fix with @EE but these things are never quick in a pandemic. Good timing when you need to work from home!

@EE This is sorted out now. Please inform your customer that you cannot port a number correctly to an esim so your customers don’t have to figure this out afterwards.

@EE Sometimes it can't even connect to check speeds (WiFi network is fine, no internet). When it does connect to a test it varies...from 3-60 download and 1-16 upload. After a restart the router boots up fine and lights go back to solid green...

@EE Our home broadband is horrible today 😭 I've restarted the router twice and restarted devices but to no avail. It's intermittent and very slow...not usually like this!

@EE Ever noticed the lack of response to my complaint from a week ago that’s ignored?

@EE please help. I have landed in the USA and my phone isn’t working. I can’t turn on roaming in the app whilst on the public wifi. What can I do?

@EE Hello. Would you be able to DM Me about my plan. My contract has expired and I have gone to SIM Only. But I want to have Insurance taken off my plan if possible. Could you help? Thankyou

@Dolleymore2 @btsportcricket @EE I had the same problem. Try a different browser. My main browser is Safari (problem) but I managed to get thru on Firefox.

@Dolleymore2 @EE @btsportcricket I understand tech issues (I mean I don’t but I get they exist) but to have no response in this long is not on. At least an acknowledgment. You’re paying for a service.

Hi @btsportcricket and @EE. I have paid for the BT Sport add on. It won't let me chromecast to my TV, giving me a VC550 error. This error is not listed in your guide. Help.

@AVFC_News Can @EE fix the 4g around villa park, just in case I forget to download the covid pdf

@EE NOT 99.99%. It is a 100% FACT, Vodafone has been Taken money from customers accounts for services NEVER been used or asked for by Customers, So if this is NOT an ART of THIEVING Why the CEO of Vodafone are REFUSING to answer ANY queries about the above THIEVING.

@EE hi I have a travel WiFi box that I pay for each month but I don't use or want. This is some kind of add on. How can I cancel it off my plan.

@EE Very unhappy with the customer service this evening! Somebody DM me to resolve please.