EE Outage in Leicester, England

@EE On another note I had a fantastic customer experience with becca.harris who upgraded me to a new phone which I’ll get tomorrow. If you could also pass this onto your management. Pls message if you need details. 👍🏆

On hold to #EE and the music is enough to put a rope around your neck then get a loud noise and a hung tone. Let’s try @EE again. More of the same music 😩🙉 I shall not put it down.

@EE sort your issues out unable to make or receive any calls in the last 1.5hr.

The attitude of @EE call centre staff is usually a pleasure but for the little prick that has just called trying to offer me ‘special discount deals’ because I’m a ‘valued customer’. The deals were no different to what I can see online myself, so there’s nothing special at all!

@EE Sent you a DM but I think your customer services team have done all they can do.

Amazing, @virginmedia Internet was down today from 9am. I phoned to get an update at 4pm, and also ask why my bill keeps going up.. The lady on the phone literally drove me away to another provider. I just signed up with @EE

@Lesley_kr @EE Mobile and TV companies are the worst. Customer loyalty counts for naff all. Threaten to leave a miraculously a deal emerges.

@EE I hate the app! Every month I have problems trying to top up daughters PAYG phone. It is on my app with my contract phone. I’m no technophobe but it’s so hard to navigate and now it won’t work!

@EE i have a problem with my latest bill youve charged me internet useage whilst i was in the united states but i never clicked on any of the texts u sent to my phone asking if i wanted internet it didnt work when i got there then just suddenly started working can u help

@EE my service in my area has been awful in the last couple of days

@virginmedia lost a customer today. Sales team are awful however @EE gained a customer with their fast and fluent service. Will not be moving away from EE like I did last year. Long term customer now. Lost your chance Virgin.

5th day with no mobile service following an upgrade from @EE, promised a call for support between 9 & 4 today and the call came at 3.58 and was missed. Obviously not bothered in resolving the issue despite the number of days without a service. A very poor customer experience.

This Leicester place is something else, big @EE can't even solve this signal issue.

I’m finally eligible for an upgrade but do I really want to stay with a network that charges money for a replacement sim 🤔 @EE sort it out

Just switched over to EE and the customer service both in store and online support I can’t fault. Great customer service @EE

@EE is there something wrong with your website? I’m trying to do my mums upgrand for her, get to check out put in card details to pay then it crashes and kicks me out. Some help please!

45 minutes on hold trying to speak to someone at @DPD_UK and ask why mu two iPhones I ordered from @EE were split into two orders to be delivered on two separate days. What awful performance, @EE not interested either.

@EE Sat at home o2 full signal... EE work phone no signal... go to work o2 full signal EE work phone still no signal...

@OnePlus_Support Simple enough question DM is far too private everyone needs to know this answer Your Customers would like an answer also in case their phone was lost or stolen. IF my phone was stolen how would i go about having it blocked instantly since it is not tied to a network like @EE

@OnePlus_Support Simple enough question that your Customers would like to know an answer to if Thier phone was lost or stolen. DM is far too private everyone needs to know this answer If my my was stolen how would i go about having it blocked instantly since it is not tied to a network like @EE

@brokenpromithes @EE @TIDALSupport I had the same problem with my provider before some weeks. I made a "mtr" and have seen that a router in the middle had a big paket loss. So the provider changed the Level3 carrier to another and it was working fine after some days...

@EE Such dreadful service!! Was on hold for 15mins trying to get through to your upgrades team before giving up! Makes me wonder why I'm upgrading at all, maybe l should be talking to your leaving team. Worst part is, it's probably the same team for both! #TimeToLeave

@EE The 4G coverage in my home town of another Beverley is why I mentioned the overall 4G coverage in the UK.! There are so many black spots it’s ridiculous and yet all @EE are focused on is trying to get customers into another service called 5G..! I work in the telecoms industry too

@Gr3ant @Nealraff @EE I would know, I’ve never missed one. But I know blocking outgoing calls is definitely a thing.

@EE I have another issue which I may as well deal with. Where I am living in Pinner there are so many black spots with no coverage. Other networks seem to work just wondering what can be done about it...

@salihughes @KathyBurke @EE As an @EE customer I’m very concerned at their lack of response to this. So much for protecting their customers!

@CPWTweets I really should have gone with my gut and let @EE handle my concern and offer me a better deal to begin with. Maybe there was a breakdown of communication however I don’t feel valued as a customer at #carphonewarehouse. Appreciate if this matter could be resolved.