EE outages and service status in Newton Stewart, Scotland

Problems in the last 24 hours in Newton Stewart, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Newton Stewart, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karen Dixonova (@mezzymeddles) reported 5 minutes ago

  @EE Upgraded my phone online last night as a treat to myself and received my confirmation email. Today you send me a text message to say there was an issue and ask me to contact a representative on the live chat. There was no issue. You have kept me online for 1h45m for the sole purpose of first trying to also sell me an additional tablet, then broadband and when that didn't work either, a watch. After refusing all of the above and finally being allowed to leave the chat, I find you have charged me an additional £7 for a phone/screen cleaner I did not ask for and do not require. Your website is also terrible and impossible to navigate efficiently. This is not good customer service at all :(

• 
  Alex Chippendale (@chipods) reported 8 minutes ago

  @EE disgusting customer service and still not able to purchase what I was hoping to purchase, passed to 3 different people with an outcome of “ try again to purchase it later”? An offer which is clearly listed on your website? Terrible

• 
  Natasha (@NatashaB819) reported 9 minutes ago

  @EE We did a home move 2 years ago and have so far had no issues, other than the extortionate price we’ve been paying! The switch over is on you @EE not us but we’re having to suffer because of it and had to sign up to a new contract that apparently, we can leave at any time

• 
  Derek (@DerekAllan61) reported 11 minutes ago

  After more than 2 weeks of hassle at least, a dozen calls to customer service { 6+ hours }, 2 failed orders. @EE offer me a contact that any mug punter would be offered on the website 😡 14 years with them, currently 4 lines. These bastards offer horrendous customer service

• 
  Friends Of The Stoop #COYQ 🃏 (@QuinsFOTS) reported 13 minutes ago

  @EE And exactly the same thing happens you’ve just given me a different number that does exactly the same thing” Hang up and use our text service” useless

• 
  Julian (@JuFitJuJu) reported 13 minutes ago

  @EE why is it so difficult to get a simple question answered? Can I get full fibre in my area? Yes or no? Now I’ve your colleague asking me if I need my internet checking or me to look at things in the house…..No I just need to know if I can get this service and then we talk

• 
  Cate Hart (@CateTyduCymru) reported 15 minutes ago

  @EE nearly every day in my area in wales there’s an issue. We rely on EE mobile internet for WiFi calling and internet. Yet everyday there’s an issue. And no compensation for the hideous price we pay for this. In the 21st century this should be efficient, fast and reliable.

• 
  lucy barnett (@lucebarnett) reported 16 minutes ago

  @EE please advise how I can escalate my complaint. I have been on the telephone with EE today for over 2 hours and need a resolution

• 
  simon withers (@KalEl_WBS) reported 19 minutes ago

  @EE I’ve reported issues before and was told it works fine

• 
  Paul 🖖 (@RonkaGuy) reported 22 minutes ago

  @EE Thanks ive tried your L1 and L2 techs. Is there any L3 group or a team that specializes in roaming issues? Do I have to go back via L1 to get to them or is there a direct contact?