EE outages and service status in Lerwick, Scotland

Problems in the last 24 hours in Lerwick, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Lerwick, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Of Mice and Men (@Topstop1) reported 2 minutes ago

  @EE 🤬 STILL NO INTERNET; NO UPDATE; NO SOLUTION HOW MUCH LONGER AM I EXPECTED TO HAVE TO DEAL WITH THIS??? 🤬

• 
  Andy Smith (@asandysmith) reported 4 minutes ago

  @EE tried it same problem need to log in need a mobile

• 
  Ian Murphy (@journoian) reported 4 minutes ago

  Hey @ee you send me a message to call 150 inside working hours because you can’t tell me my roaming minutes for an unlimited business account. When I try it tells me they are unavailable. Why tell me they are there 8am-8pm if they are not available. #fail

• 
  Les Cashmore (@LesCashmore) reported 6 minutes ago

  @EE very disappointed with you, tried to renew my broadband contract with you today in the shop & 3 customer service agents hung up on the staff. We tried to speak direct to you, same again you hung up. Perhaps you don’t want to give me the deal advertised on your app & website?

• 
  Jon Pitts (@briavelsjon) reported 6 minutes ago

  @JohnStokes0uk @EE A speed test doesn't show coverage quality. You can get good speeds in poor coverage just as easily as bad speeds in a good coverage (but congested) area

• 
  SJ (@ScottyJacko92) reported 11 minutes ago

  @EE can you tell me why I can spend the vast majority of the day at Paultons Park which is entirely outside with no signal to load anything whatsoever despite having 2 bars and 5G showing? Really is soo poor, due for renewal next month making my decision pretty easy.

• 
  Nathan Pope (@nthpopee) reported 13 minutes ago

  @EE Your customer service has got to be up there with the worst companies . 3 weeks ive been waiting for a refund each time i call no one knows a thing , get a grip !!

• 
  None Superior (@nonesuperior) reported 20 minutes ago

  @Ofcom I am concerned that @EE sales approach is not genuinely customer-first. They make advisors force SIMO plans on customers rather dan a meaningful assessment of the customer’s actual needs & circumstances. This is making advisors put customers in unbearable conditions. Do better!

• 
  𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀 (@BayJayZus) reported 20 minutes ago

  @Hepworthclare @EE "How Can I Get Some Service" Vote for someone who doesn't support telecommunication monopolies which inevitably end up screwing over customer?

• 
  Les Cashmore (@LesCashmore) reported 20 minutes ago

  @EE I’ve made an appointment to speak with the branch manager next week, I will be making a formal complaint and taking the issue up with him and his staff will verify the hanging up on us. Why didn’t they phone the branch back or call us back? Why do I have to phone you again?