EE outages and service status in Lerwick, Scotland

Problems in the last 24 hours in Lerwick, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Lerwick, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Slam Tastiks (@slamtastix) reported 2 minutes ago

  @EE I have full fibre with you and my internet has been down for couple of days. Why is this? I can't beleive I'm asking this again.

• 
  Ayrton Senna 🇧🇷 Tribute (@F1_AyrtonSenna) reported 11 minutes ago

  @England @EE Never give up! 💯🙌🏻

• 
  David Booth (@Boothy_4) reported 13 minutes ago

  @BeneyHewson @EE Same issue. Looks like a widespread issue after searching on here.

• 
  Mark Harper (@MarkHarper99) reported 13 minutes ago

  @EE Apparently you have fixed the roaming issue but Im still not connected. I have tried all the 'help' from your AI but nothing has worked, and then that's the end of the conversation! I have no way of calling anyone. What can I do?

• 
  Libbster (@Noodlepig) reported 16 minutes ago

  @EE your diagnostic bot bluntly does not work. Could I please have help from a human being. Thank you.

• 
  Rebecca Dalton (@RebsDalton) reported 18 minutes ago

  @EE @Chloe_DEathx Hello, my roaming is still not working while I am away in Portugal?

• 
  mark palmer (@MaverickMark) reported 19 minutes ago

  @EE over hour of more bullsh*t service. Trying to get overseas data top up for one on my 4 staff bus numbers. Doesn’t work. Chat for 4O mins waiting to chat to person. Call. Useless person who does nothing. Then transfers. Start again. No answer to issue. 6pm arrives. Call ends.

• 
  David (@davidofsussex) reported 23 minutes ago

  @StupidNeilAgain @DaniYesod @EE Saying you want to cancel gets you put through to a relatively A-list customer services ***, and they’ll be able to do more or less anything you need.

• 
  Real Sol King  🌎 🐂🀄️ (@RealSolKing) reported 26 minutes ago

  Dear @EE 1. Do not delay sending PAC code in case someone wants to leave ur company 2. Train ur customer care good enough to trust customers rather than doubting them and making them feel as liars

• 
  Jules Ehrhardt (@ezyjules) reported 26 minutes ago

  @EE Let’s publicly detail your incompetence here. - Ordered fiber for my parents Feb 11 with 7th gen Pro equipment - Engineer never showed up - Ordered again May 18 and you downgrade equipment to 6th gen Plus - Engineer shows up, ignores my written instructions and installs fiber cable / box into the wrong part of the house. Leaves job incomplete - Next engineer shows up, who I speak with on phone, and says someone will return to move to correct location - Next engineer shows up, does not move install location, sets up wrong equipment, does not setup WiFi extenders, does not setup old WiFi network name - You kill the old internet account, leaving my 85 yr old father without internet, tv, security, or emergency health systems - All whilst we are dealing with massive family health emergency - Absolutely bloody useless, uncaring, lazy, callous, incompetent, and all the things