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Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Facebook Messenger reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Facebook Messenger. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Facebook Messenger users through our website.
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Messaging (54%)
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Glitches (13%)
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App Crashing (11%)
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Connection (11%)
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Sign in (7%)
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Multimedia (4%)
Live Outage Map
The most recent Facebook Messenger outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Merrill |
Connection | |
 Berlin |
Connection | |
| Nürnberg |
Messaging | |
| Holland |
Messaging | |
 Hebburn |
Messaging | |
 Drancy |
Messaging |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Facebook Messenger Issues Reports
Latest outage, problems and issue reports in social media:
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Jodie Charles
(@Jodie_Charles_) reported
@Argos_Online have been trying to get through to customer service team all day, however I have tried 3 times calling and get cut off. Have tried twice on the live chat and this also gets disconnected. I have now tried to get in touch via Facebook messenger! Still no answer! Help!
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J L
(@Langsund) reported
@SAS Morning! Who can i contact when your customer care team will not help me? I've tried filing a complaint, called the helpline, facebook messenger, live chat etc. I'm getting nowhere with a 6 month old claim of compensation for a delayed flight.
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Melissa
(@melsypop) reported
@newlook @NewLookHelp is anyone here to help at all? I’ve tried tweets, DM’s, Facebook messenger, WhatsApp and the chat bot is useless!!
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Zhercumerc Bartolo
(@zhercumerc) reported
Someone's trying to message me girl my Facebook messenger is broken welp yawning I'm still hungry
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Lisa Buck
(@buckejv) reported
Trying to cancel a flight and finding it impossible. Phone service isn't available. FB messenger can't retrieve the reservation. Website says I can't do the cancellation or change on-line. And call-back service is scheduled for next Friday, well after the flight. Suggestions?
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JaeSwoon
(@JaeSwoon) reported
Amazing, there are so many friends on my FB messenger list and not one person I can reach for advice when I'm in a crisis and need help. Oh well, I guess I'll continue.
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Melissa
(@melsypop) reported
@NewLookHelp @LisaLettis Wow someone IS actually working today and responding to some tweets??? Not mine apparently? Tried tweets, DM’s, Facebook messenger, WhatsApp and the useless chat bot thing!! Is this the New Look customer service?
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Melissa
(@melsypop) reported
@newlook Why isn’t anyone responding to my TWEETS, DM’S, FACEBOOK MESSENGER, WHATSAPP?!!! You have no phone number so how do I get help with an order??!!! @NewLookHelp
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Mike Jarvis
(@j4rvs) reported
2/3... Facebook messenger and it's unsatisfactoryly automated - no good to me. Then I try the online help, also automated rubbish. I just need to speak to someone who might be able to help, but it's probably too late now. @sainsburys
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Kat Loughrey
(@KatLoughrey) reported
@grantmccall Yes, WhatsApp definitely got everyone hooked. Even despite the privacy/data issues clearly out there (thanks to @SocialDilemma_ ). Ah FB Messenger was an easier one, I just stopped answering over there as I only use Facebook for client work purposes and it's a HUGE distraction.
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Samantha Hansford
(@sjhansf) reported
@crystalski have been trying to contact you for over a week to amend a holiday which is now almost 14 days away. PLEASE HELP we’ve held on collectively for 8 hours on phone, sent several emails & Facebook messenger! NEED HELP
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amy
(@czern_y) reported
@VodafoneUK your online chat function isn't working and the phone number you provide on your website doesn't help at all. I've even tried using VOXI's chat service on both the voxi site and facebook messenger. nothing works. how can I speak to a person about the issue I'm having?
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Angela McConnell
(@AngelaMcConne11) reported
@Argos_Online I’ve wasted 2 hours on Facebook messenger, your website chat bot and calls just to be told you can’t get me through to anyone to help. Waiting since November for refunds and your customer service is a disgrace. Can a human contact me to resolve this?
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Mike
(@ReidDougherty) reported
@SouthwestAir I would appreciate being able to talk to an actual person as to the extreme inconvenience and monetary loss your scheduling problems have caused me. I have tried calling, email, and Facebook messenger. None have received anything more than an automated response.
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Pauly
(@shakermaker90s) reported
@LincatLtd No. I'm just looking for a reply to the many messages I've sent Lincat on Facebook Messenger! You've read them all, but not replied to any! Great service 👌
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ً
(@fbablack) reported
@trappier @Al_B_Done I had to track her down, tried to find her email, but I ended up messaging her(the author) on Facebook messenger.
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Vicky Abel🦋
(@vickyyabel16) reported
@NandosUK I am unable to DM you but I am having issues with a giftcard and no one is responding via email or facebook messenger!
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Matt Lardie
(@matt_lardie) reported
Can someone else with Boomer parents help me figure out how to explain to my mother how absolutely maddening it is to try to follow along with a series of messages she sends via text, IG message, and Facebook messenger all in the same day? Do other people experience this?
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Noelle Seybert
(@NoelleSeybert) reported
Hey @SouthwestAir been on hold more than 90 minutes, lines at SBA aren’t moving, Twitter and FB messenger aren’t answering, and I can’t rebook myself on the app or online. Please help…
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Brooke Webster
(@brookewebster_) reported
@WestJet my flight is within 72 hours and I just received a last minute flight change that doesn’t work for me. I’ve tried calling and can’t get through and Facebook messenger said to change it online but it won’t let me. Please help!! #westjet #westjetflight
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Helen Trainor
(@HelenTrainor9) reported
@SingaporeAir I've been on hold for over an hour and still haven't spoken to anyone. Your website won't allow me to submit an "assistance" form, and nobody has replied through Facebook messenger. What kind of service is this? I'll be thinking twice about booking with you again.
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BLM✊🏼✊🏽✊🏾✊🏿
(@YariBoubion) reported
Nasty Gal has the worst customer service. You can only try to get help via twitter dms, fb messenger, or WhatsApp and they never respond
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Helen Trainor
(@HelenTrainor9) reported
@SingaporeAir I’ve been on hold for nearly an hour without speaking to anybody and I've just been cut off. Your website won't allow me to submit an "assistance" form, and nobody has replied through Facebook messenger. What kind of service is this??
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Pauly
(@shakermaker90s) reported
@LincatLtd No. I'm just looking for a reply to the many messages I've sent Lincat on Facebook Messenger! You've read them all, but not replied to any! Great service 👌 #lincat #opus800
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#10
(@uniformbadboy) reported
Fb messenger down or sumn?
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Ehasanul Kadir
(@ehasanulkadir) reported
@Minblud @Mrwhosetheboss Yeah but there are some apps I use regularly & those apps doesn't need storage permission everytime. For example, I use Facebook Messenger because everyone uses it in my country as a Text Service. It only needs that permission when I need to send a pic which I do very rarely
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Fleire Castro
(@fleirecastro) reported
Facebook Messenger is autocorrecting what I type. How to fix?
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Sarah V
(@SarahEVowles) reported
@EmiratesSupport Mum’s flight to Durban was cancelled. Booking removed from online and no sign of Durban flight being resumed. Need to book to fly back to Johannesburg and no one answering phone lines or Facebook messenger!! How do you get help?!
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Kit 🦊🪶🧡
(@kitetalia) reported
@Meow_its_kaaat2 I've actually used the Crisis Text Line on Facebook Messenger once about a month ago and the person I was connected with did help me out.
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Melissa
(@melsypop) reported
@NewLookHelp is anyone here to help at all? I’ve tried tweets, DM’s, Facebook messenger, WhatsApp and the chat bot is useless!!