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Facebook Messenger is an instant messaging service and software application. Users can send messages and exchange photos, videos, stickers, audio, and files.The service also supports voice and video calling.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Facebook Messenger reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Facebook Messenger. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Facebook Messenger users through our website.
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Messaging (55%)
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Glitches (14%)
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App Crashing (12%)
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Connection (8%)
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Sign in (7%)
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Multimedia (4%)
Live Outage Map
The most recent Facebook Messenger outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cedar Rapids |
Sign in | |
 Arrondissement de Poitiers |
Messaging | |
 Berlin |
Sign in | |
| West Lafayette |
App Crashing | |
| Kennewick |
Messaging | |
 Auckland |
Messaging |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Facebook Messenger Issues Reports
Latest outage, problems and issue reports in social media:
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Body Like Lady Tsunade
(@irvankaa) reported
Oh yeah, last week I blocked someone on Facebook messenger (right 😮💨) after they told me they didn't care about my apology, then they tracked my IG DOWN to DM me and continued to be big mad about said thing they didn't care about...😮💨
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Lanky Boy
(@boy_lanky) reported
@waitrose I’m surprised that not only do you add £20 to my shopping order after I’ve checked out due to YOUR technical error. But you also don’t respond to tweets or Facebook messenger. Is this really good customer service? #waitrose #Johnlewis #poorcustomerservice
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CHMR Chief Meteorologist James Follett
(@CHMRweather) reported
@TFDiDesign Please msg me ASAP!! I have been having problems with buying the PACx and have yet to hear back on Facebook messenger, this is starting to bother me... and would like resolved asap, please! I would like to try and give a good review about TFDi, I can't if no reply
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Sarah Knapper
(@the_knapster) reported
@SkyHelpTeam From Facebook Messenger: "Unfortunately, due to reduced call centre staff, there are no agents available on this service." Dana Strong has a lot to answer for. 1 hour 4 minutes waiting Live Chat now. More like Comatose Chat.
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banana Appleton
(@appleton_banana) reported
@22mellie @RogersHelps I had the same problem in Oshawa, and so did others I know and I was blown off by fb messenger support that there was "no outage"
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Christopher Hill
(@thebundok) reported
@KLM Hey KLM, my wife has been trying to get a response from your customer service, regarding her flight in two weeks, for over a week. She has tried phone, imessage and FB Messenger and each has been ignored! Please respond!
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JackGordon
(@JackGordonYT) reported
Since when is Facebook messenger a streaming service? Like I get these ads and maybe I would try watching the show accept my Facebook messenger is just a messaging app like I wouldn’t even know how to access them
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TRAPPOLINI
(@JasmineIbikunle) reported
@CBHelpTeam Yeah I understand but when people need to make emergency amendments to their orders 24 hours isn't quick enough. Your competitors have instant messaging services or a number to call. You have a Facebook messenger service- that's Instant messaging.
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Peter Vogel
(@PeterVogel) reported
Any FB Messenger users here, preferably the desktop/web version? A few changes appeared yesterday. One, presumably unintentional, is that that text pane on the left is blank and text messaging is not possible on that screen. Anyone else have this issue?
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Go Wild, Dog!
(@LivingLegion) reported
Yup. Their ''website for applications'' was down for maintenance. Asked me for my Driver's License front AND back, through FB Messenger. I'm not stupid.
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David Adkins
(@DavidAd97423135) reported
@pokeAK101 So Facebook messenger is the problem lol been playing since day 1 with messenger on also never been a problem
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Stuart Celarier #BlackLivesMatter
(@vstuart) reported
@markrussinovich Do you have Facebook Messenger installed? My friend mentioned a rare disease and within a few minutes I started receiving ads regarding that disease. I was not running the app at the time. One of too many coincidences. I uninstalled Messenger and never had the problem again.
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H is for Harp
(@HarpSilver) reported
@EdwardFerguson_ I don't blame you wish I could but too many stubborn friends and craft groups on there that won't switch to twitter. Similar problem with FB messenger I genuinely wish people would embrace @signalapp but I've been told by a friend not going to as all my friends on FB messenger
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Belinda Thomas
(@BeesDawgs) reported
@rainSouthAfrica Please tell me how do I get hold support. Phone no. gives 'subscriber unavailable' message. Emails come back saying it is no longer in service. No option on the website to log a call & no response via FB Messenger. This is the worst customer service ever.
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caitlyn
(@caitofthecorn) reported
@SproutSocial I need help! I’ve reached out via email and Facebook messenger with no resolution.
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LadyD
(@tesscraw) reported
So this is odd issue. LG Stylo phone refuses to connect to internet or show new posts in apps or even messages in fb messenger (cannot even connect to pokemon go or other stuff on wifi) But works perfectly fine once i turn off the wifi. Wtfh phone?
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NOEL
(@NOEL58783651) reported
@iAmNehaKakkar Madam I message u in here and on fb messenger regarding I need some help to pay my kids school fee but still I waiting your response?
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antoinette
(@4nt01n3tt3_) reported
@maya70249932 well she asked my mom for a ticket to come out here and she had messaged her on facebook messenger to say her phone is completely broken(?) and she's been MIA since
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Wards Property
(@WardsProperty) reported
I tweeted yesterday as I was awaiting delivery of my order, ignored by Facebook messenger, Twitter DM, we placed the order on the 16th of July order number 101840646 I have DM to you but have not had any response, even the DM you requested ignored. SHOCKING CUSTOMER SERVICE 🤬
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just ******* kill me🏴✨🦈💕
(@yaydumpsterfire) reported
👵🏻: “Oh okay well I saw online that phone companies are censoring text messages.” Me: “Phone companies don’t have Terms of Service like Facebook does that censor what you’re saying. Phone companies don’t monitor that. Unless you’re on FB messenger you won’t be censored”
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Will Phoenix
(@Will__Phoenix) reported
@SKYserves also, when will the Facebook messenger service work again? I need a copy of my bill, but the bot isn't even seeing the messages
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Henri Isufllari
(@HIsufllari) reported
@airfrance Hello, I need help locating my lost baggage. I have tried to contact you via fb messenger since yesterday and no response. I have used the world tracker and it says "The system cannot locate a file for your entry, contact your airline for more information" Please help!
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Daniel Honaker
(@HUMBLExSWAGGER) reported
@Facebook can someone help me with disabled Facebook payments? I need my payments to work through Facebook messenger.
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Ankit Verma
(@v_ankit21) reported
@ZARA_Care It has been a nightmare to speak to Zara customer service. I do not understand why they do not reply on chat. Even they do not reply on Facebook messenger. Firstly, you sent a pair of poor quality shoes. Secondly, you guys have poor customer service. STOP FOOLING!!!!
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David Geller
(@davidgeller) reported
@ParallelsCares Is your company still operating and are you providing support for the Access product that I paid for? My request for help has gone unanswered for many days. Tried calling, FB Messenger, your chat interface, etc. Seems like, perhaps, you’ve shutdown.
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Dearbhaila_
(@Dearbhaila13) reported
People texting me on fb messenger cuz Snapchat is down 🤮 #fixit
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Erica Marie
(@erica_marie1130) reported
--rid of Facebook and Facebook Messenger would help. It did; tremendously. But, not enough. I'm removing what no longer serves me. And right now, that's Instagram and Twitter. I'm not leaving for good. I'm just gonna log out, and stay away for awhile. Who knows how long that--
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Steven Tan 🇲🇾🇵🇭
(@steventsh) reported
Globe support chat on Facebook Messenger is really good for nothing. Been trying to get help for a week but nothing helpful came my way. Couldn’t even actually chat with a support staff. Not very nice to deceive your customers like this. @talk2GLOBE
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Kerry Hall
(@kerry_khall) reported
@ow4kids re order ref 21843. I have an issue with my order - shorts received instead of trousers... Tried calling, no answer, email - no reply, fb messenger, no response. Please reply so we can sort. Thank you
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Michelle Kent
(@thewire7) reported
@LookfantasticCS Hi Rebecca, you contacted me on FB messenger and I’ve responded so please reply to me on that. I’m becoming exasperated with the shocking service.