Giffgaff outages and service status in York, England

Problems in the last 24 hours in York, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in York, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Snake Konginchrist (@SnakeKongin) reported 3 minutes ago

  giffgaff just dropped the "we're disconnecting your service" email on me. Usage pattern suggests long-term use outside the UK → instant ban. No appeal. No proper refund process mentioned. Just "final position." Really makes you feel valued as a customer.

• 
  Jason (@jasoneccles) reported 10 minutes ago

  @thomasforth I think they are, in a way. This year I made the mistake of moving from O2 to Lebara, because it was cheaper. The signal is terrible, and despite it being on the Vodafone network, I get a “less bars” than colleagues who are on Vodafone. It seems to me the MVNOs, like Lebara and GiffGaff, are ways of selling less bandwidth for cheaper money.

• 
  Simon (@Simonli127) reported 14 minutes ago

  @giffgaff You never clearly informed customers of any specific time limit, such as 14 days or 30 days. This is completely misleading and feels like a deliberate attempt to take advantage of consumers. Isn’t this consumer fraud?

• 
  Shoukat Ali Kharal (@ShoukatAliKhar2) reported 14 minutes ago

  @giffgaff I have already emailed you. The purpose of raising my voice here is for you to listen to my concern, not transfer me elsewhere. Please help me.

• 
  giffgaff (@giffgaff) reported 18 minutes ago

  @94bellababy123 Hi there. Oh dear, we understand that's frustrating. Especially when he was likely looking forward to it. Please advise him to report this to an agent via his account or via his delivery info link, and they will help him with this. - giffgaff Gavin

• 
  iampimpmummy (@vanessa210370) reported 19 minutes ago

  Hi there this is now my forth day with no service and no update, I don't want to move my provider however I can't have no service, @giffgaff

• 
  Jo 🤍 (@Joa_Lipa) reported 21 minutes ago

  @giffgaff messaged your team to let them know the mast is still broke in my area and I still have no signal for calls or data use. I have been refunded in the past, now I’m being told to leave - we have several contracts with you and your customer service is usually much better?

• 
  Simon (@Simonli127) reported 21 minutes ago

  @giffgaff @EdisonChu10 You never clearly informed customers of any time limit, such as 14 or 30 days. This is misleading and feels like consumer fraud.

• 
  Behram Qazi 🇵🇰 🇨🇦 (@DeafMango) reported 25 minutes ago

  Hello people at @giffgaff 👋🏽 I just bought a sim and plan, and have no access to data or cellular service. Please help, thank you 🙏🏽

• 
  Blair James Lennon (@blairlennon) reported 30 minutes ago

  @giffgaff Yeah with a link to a bot that doesn't work I'm trying to get a refund because you have taken now £7 out of my Giffgaff account for nothing usage still all at 0 for calls texts and data get that money refund now