Giffgaff Outage Map
The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Giffgaff users affected:
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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Batty
(@458batty) reported
I am holidaying in Wooler, Northumberland. My wife has GiffGaff and I have Plusnet. Both use O2's Network. She has a lower signal than me and gets service but I am 'denied' - taken from our relative Samsung mobile phone settings. WHY??? @Plusnet
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Ells
(@__Ells__) reported
@giffgaff it's a bit of a joke that you can't reach customer services (of a phone provider) by phone in a hurry. I need urgent help and can't get a quick response from your site
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Tesshan
(@Tesshan8211) reported
@Yorksims @giffgaff Yep. Got the same message last night as well. Was hoping they would fix it overnight. No luck
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Wednesday Jørgensen
(@Wednesday_1334) reported
@giffgaff I repurchased my usual goodybag on the 27th. Still no network. Sim says out of service and disconnected yet you've taken my money. I've been reaching out since that day and been asked the same question then no further reply or help. I'm left with no way to contact.
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Justin comes from an alternate reality
(@justinchaloner) reported
Hey @giffgaff - why am I not getting decent signal anymore? I’ve done usual stuff (restarting phone, turning on and off airplane mode etc) but nothing’s changed. Is it O2’s fault? Baffled (and frustrated).
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Tesshan
(@Tesshan8211) reported
@glhfb @virginmedia Same here. It's been like this since late afternoon yesterday. I work from home, so this did not help. O2 and Giffgaff seem to have the same issue.
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John Woods
(@Yorksims) reported
@HubertHobux @giffgaff giffgaff don't accept payments by direct debit,you're paying them by Continuous Payment Authority from your credit/debit card or Paypal so if you're paying by card you need to log into your giffgaff account to cancel the payments.
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Aaron Dorn
(@aarondornhair) reported
Why @giffgaff do I top up my account with a voucher and every week it asks me to top up. We Have not used any of it. Please help asap.
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Matthew Corrigan
(@CorriganMJ) reported
Every month I buy mobile phone packages from Giffgaff. Each time, I get an email that tells me: "Hurrah, my Goodybag purchase has been successful." Each time, I cringe. Why must everything be so childish? It's a mobile telecommunications service, not a bag of little sweeties.
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AskKlarna
(@AskKlarna) reported
@daggley @Klarna @giffgaff Hi, you can get in contact with us via chat (24/7) or phone on 0808 189 3333 (Mon-Sat 9 am-6 pm GMT). Feel free to get back to us if you have any issues.
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Daniel Higley
(@daggley) reported
@AskKlarna @Klarna @giffgaff Yes please. What is your customer services number?
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Tracy
(@Tracy52468806) reported
@giffgaff why can’t I use the 7726 spam reporting text service from my giffgaff account?
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AskKlarna
(@AskKlarna) reported
@daggley @Klarna @giffgaff Hi, We are very sorry to hear that. Each purchase attempt is susceptible to an eligibly assessment and we, unfortunately, cannot guarantee that you are accepted. If you want us to look in to this then you are more than welcome to get in touch with our CS and they will help you.
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Nordic Health & Fitness
(@NordicHealthFit) reported
@giffgaff Not had and reception for the last 2 days. Are you experiencing network issues? #giffgaff #mobileNetworks
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Hubert Hobux
(@HubertHobux) reported
Why have I been locked out of my account @giffgaff ? I'm away from home where my member details and password are secured.. tryed to access my details from memory then you wouldn't let me reset my password you *****.. Last straw with you lot.. I shall cancel my direct debit now.
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