Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 16
Poplar, England 15
Todmorden, England 5
Blackburn, England 3
Halifax, England 3
Hebden Bridge, England 2
Manchester, England 2
Birmingham, England 2
Hammersmith, England 2
Edinburgh, Scotland 2
Hailsham, England 2
Belfast, Northern Ireland 2
Peterborough, England 1
Middlesbrough, England 1
Dundee, Scotland 1
Wokingham, England 1
City of London, England 1
Sheffield, England 1
Castleford, England 1
Oldham, England 1
Preston, England 1
Ripon, England 1
Cardiff, Wales 1
Coatbridge, Scotland 1
Stoke-on-Trent, England 1
Cambridge, England 1
Liverpool, England 1
Stockport, England 1
Nuneaton, England 1
Leeds, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • lauraannenic Laura Nicholson (@lauraannenic) reported

    @giffgaff trying to redeem a voucher can you help?

  • J3XLCartwright Jake Cartwright (@J3XLCartwright) reported

    @giffgaff What is your policy on keeping numbers alive on your network? For example, I will be using a connection on your network, but not that often. How often would I need to make an outbound call to retain the number?

  • CharleeTolhurst Charlee Tolhurst (@CharleeTolhurst) reported

    @giffgaff I have but I'm still waiting on a reply and obviously it's not ideal going to work with my phone not working. I've got to leave the house in 2 hours

  • K9Protection K9 Protection Ltd (@K9Protection) reported

    Anyone else having terrible signal around Gwent on @EE? The £6 Giffgaff sim I've got in my secondary slot is thrashing it.

  • Photo_Iain Iain J 🇪🇺💙 #StillEuropean (@Photo_Iain) reported

    @Red65Dave @RemainingKind @Eddystone506 You know what O2 announced for 2022, in-effect a fair use policy, will actually be cheaper that what Giffgaff already charge EU roaming customers exceeding 25gb. Even EE is just one network of over 60 operators&virtual operators. Get it in proportion.

  • ejtheginger EJ (@ejtheginger) reported from Blackburn, England

    Tales of Mother: So my mum calls me up and asks me to 'fix her phone'. What she means is that she has a second phone she wants everything transferring to, and has got the pak code for her to take her number to GiffGaff. I rock up...

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @dancastree6346 We're sorry to hear this. Please try using a different browser and device. If that doesn't work, send us a DM and we'll be able to investigate this further for you. - giffgaff Jeanette

  • ELIASTHANABI ETN2DKAOS The regent of the sun (@ELIASTHANABI) reported

    Narr #giffgaff take the piss tbh always ******* with my internet in the middle of twitch and now i miss green lantern RUN giffgaff eat ****

  • JackpWild JackPWild (@JackpWild) reported

    @giffgaff God help your "pals"

  • wrayanhimniece Yo Soy TORMENTAAAA (@wrayanhimniece) reported

    @giffgaff are there network issues????

  • dancastree6346 robert smith (@dancastree6346) reported

    @giffgaff not sure if the dm will go through twitter keeps blocking my dm .there must be something giffgaff can do to look into this without dm there must be other customers with the same problem

  • Rozzers87 Rozzers (@Rozzers87) reported

    @giffgaff @jakeferg314 Giff gaff Ann kens **** all. Be £2 per mb for data in the Costa del Sol before you know if.

  • ZomeDash Levi (@ZomeDash) reported

    @Sutoretchii @O2 @SMARTYMobileUK I used giffgaff a few years ago which runs on O2 and it was fine, been using voxi since which is on Vodafone and its great. Tried smarty once, could hardly get a signal anywhere. Awful

  • NYRO_CaroleAH Carole Houston (@NYRO_CaroleAH) reported

    @DPD @giffgaff Still waiting for a response regarding a handset that should have been delivered on Monday! 4 days without any response! Appalling customer service!

  • JackpWild JackPWild (@JackpWild) reported

    @giffgaff my phone is 9 months old ... We've taken a look at your iPhone XS Refurbished Like New and the repair isn't covered by your warranty. Good news is that we can still fix this for you if you'd like, it will be at a cost of £519.00.

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