Giffgaff Outage Map

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

Giffgaff Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:
  • Mark Bowley (@markbowley) reported

    @saundersartwork Try giffgaff. Lowest is £6/mo and uses O2’s network.

  • zee (@xoIunatic) reported


  • Jane Chilton (@JaneChiltonNews) reported

    @_moottt @giffgaff Shoddy &shabby repair team & a customer care team who pay lip service. We have been so patient and understanding - until now. Three phone replacements and still a faulty phone later. Two months of total frustration, endless hours filling in faulty phone forms online to no avail.

  • Jane Chilton (@JaneChiltonNews) reported

    @_moottt @giffgaff Giff Gaff won’t replace like for like. We’re giving them one final chance to redeem themselves before we try the small claims process. They’re recycling reconditioned phones when the initial problem was our new but faulty iPhone bought new from them! @Mattallwright @BBCWatchdog

  • Møllie (@_moottt) reported

    @JaneChiltonNews @giffgaff Hopefully it won’t end up that way but I honestly won’t bother asking for another replacement. I’d rather just cancel the direct debits for paying it off and get a brand new one from apple themselves. Which is a shame because I’ve been with them as a network for a few years now

  • Jane Chilton (@JaneChiltonNews) reported

    @_moottt @giffgaff Don’t build your hopes up. You’re probably at the start of a long and frustrating journey and will probably end up like us, wasting days with endless returns, while dealing with a remote customer service team, never in person, only online through a clunky non user friendly site.

  • Møllie (@_moottt) reported

    @JaneChiltonNews @giffgaff I bought a refurbished one and they offered to replace it no hesitations but I’ve been sent another refurbished “like new” one and I’ve noticed in the last few hours that the screen is incredibly buggy and flickers/glitches a lot. If I can’t fix I’m not going to bother again

  • (((CheshireKaz))) (@CheshireKaz) reported

    @giffgaff Him Indoors is now putting the SIM card in the old phone bc my account says they'll text me with the answer to my query. This process is not easy, & Him Indoors is an experienced sys admin/network security guy who is very tech savvy. I am just lost.

  • Jane Chilton (@JaneChiltonNews) reported

    @giffgaff #Giffgaff - great at selling phones. Rubbish customer service and even worse repairs team. #BadService

  • Hamish (@Hypohamish) reported

    @giffgaff I'm able to get intermittent service. It is worse than your tracker is letting on. My partner has been texting me all day and they've only all just come through as a batch now - yet I can't text back.

  • Clown SnoKitsune (@SnoKitsune) reported

    @nicknak04or40 @giffgaff I used all the 40gb in my plan now im on the slow lane. Im still waiting for a sim to arrive for another network for truely unlimited without speed restrictions

  • black wrist o sauron (@Vocare88) reported

    @tonyschiavone24 I wish I had kept my voicemail from the pattern call but all mine got deleted and @giffgaff weren’t any help as to why 😥 oh well

  • Clown SnoKitsune (@SnoKitsune) reported

    With giffgaff, if you go over 40gb you go onto a slow lane :/ Smarty has unlimited internet with no restrictions.

  • Clown SnoKitsune (@SnoKitsune) reported

    Downloading the Fortnite Mobike update on @giffgaff's slow lane. I CANNOT WAIT TILL MY @SMARTYMobileUK SIM gets here today (hopefully)

  • nic (@niccareem) reported

    @giffgaff I have been trying to return my broken phone for numerous days now - your return policy sucks. Despite numerous emails and messages on your community forum I am still waiting to return the faulty phone you sent me. Your website returns system is faulty or non existent

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