Giffgaff Outage Map
The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Giffgaff users affected:

Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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daily climate reminder 🤖🔥🌍 (@ClimateRemind) reported
@bays_frederick Too slow to use the internet, and battery doesn't hold a charge. I didn't say in thread but instead of replacement I could just fix battery for £40 Yeh Giffgaff here is only £5/mo And yeh I do need it for work
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James Comrade (@JamesComrade) reported
@O2 Hi, I am not an O2 customer at present, although will be moving my personal device to Giffgaff later this month. Is it possible to get an eSIM with O2 without a primary pay monthly account?
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Hilary McDowell (@McDowell21) reported
@giffgaff just wondering if there is a problem processing payments
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giffgaff | The mobile network run by you (@giffgaff) reported
@srcshelton Hello there, giffgaff do not support Apple’s Visual Voicemail. - giffgaff Ann
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shane lanning (@s_lanning1985) reported
@JackpWild @giffgaff In the same problem was told it was covered then get told they won't repair it unless I pay double the value for a repair
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Shots by Jai (@ShotsByJai) reported
@virginmedia No. I gave up after waiting for 58 mins. I have to now order a PAYG sim from @giffgaff just so I can use the STAC code from you to cancel this account. If you make it this hard to cancel then it only serves to prove that you know how bad you are. Please go eat your own 💩
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St Gwynno MTB (@dewiwpritchard) reported
@giffgaff I just bought a refurbished phone and despite it supposed to be unblocked it does not support my giffgaff sim card. Trying to get help is almost impossible, Left with a £169.00 phone that does not work.
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Standup220 (@standup220) reported
@giffgaff and again my data is running slow AF Have the same issue all the time I've got 30gb left so this shouldn't happen Unreliable as always
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J G (@ThisisJacquiG) reported
@giffgaff I need help. Please can you message me as I am paying £10.00 per month for no reason (one contract I’m not using) and paying another two £10.00 per month for two other contracts. Need to cancel them all and hopefully get a refund for the first contract!
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Felipe (@felipe1982rj) reported
@giffgaff you are the worse phone company. Your internet is very bad and it doesn't work.
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Will (@Willbrandblock) reported
@CJ_250marketing Will Giffgaff is a mobile brand whose customer service basically run by a community, which is incentivised to do so. But in web 3.0 there would be no central brand, and the community would get greater equity/share of profits to run it etc Sorry had to explain in 1 tweet
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TheycallmeRhys (@RhysNorton16) reported
According to the @giffgaff website it has been fixed since the 4th, it is now the 10th. I am currently paying for a phone and service I can not use. #CustomerService
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UK is with EU (@ukiswitheu) reported
@BorisJohnson @virginmedia @O2 Virgin and 02 have 25% of UK network What about the other 75%? Vodafone, EE, Three, Tesco, Giffgaff, BT, Sky?
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SGallen (@sgmillinery) reported
@s_lanning1985 @JackpWild @giffgaff Exactly the same here. Bought "like new" refurbished for daughter's Christmas present. Opened on Christmas day, microphone doesn't work- sent back for repair - they've just told me it's not covered by the warranty and will cost more than I paid for the phone to repair.
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Amy Mills (@miillsy) reported
@giffgaff Hi I’m looking at potentially joining your network, but wondering how the sim only “goodybags” work? The £10 golden one, is it a rolling monthly contract or for length of time and will I get that same deal each month or will it change? Thanks!