Giffgaff Outage Map

The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:


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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Birmingham, England 19
London, England 15
Leeds, England 7
Glasgow, Scotland 6
Manchester, England 6
Newcastle upon Tyne, England 4
Lewisham, England 3
Tower Hamlets, England 3
Reading, England 3
Edinburgh, Scotland 3
Dagenham, England 3
Brighton, England 3
Croydon, England 3
Basildon, England 3
Hartlepool, England 3
Derby, England 3
Bradford, England 3
Leicester, England 3
Poole, England 2
Belfast, Northern Ireland 2
Morecambe, England 2
Hackney, England 2
Crawley, England 2
Nottingham, England 2
Newark on Trent, England 2
Sheffield, England 2
Chesterfield, England 2
Harrow, England 2
Ilford, England 2
Cleveleys, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • graemefowler That bloke in orange. (@graemefowler) reported

    @neil_neilzone @William_Leech @TheRealRevK I've been receiving test messages for the last 6 months or so (on giffgaff, so from O2). Rude awakening if the phone isn't muted as it's a bloody great loud siren!

  • peg_leg5125 Craig Harrison (@peg_leg5125) reported

    @giffgaff Will do now. I was just getting an x where the signal is. Its going between that and 1 bar.

  • AFDIT Anthony Fox-Davies (@AFDIT) reported

    @Yorksims @giffgaff Yeah. I need a human interaction whether that is email, chat support - I don’t mind. It’s just not getting solved by an IFELSE bit of crapware

  • tescomobile Tesco Mobile (@tescomobile) reported

    @CraftyNigel I'm very sorry again Nigel. GiffGaff use the same network infrastructure as ourselves (O2). If this is the expected level of service for the area, it will most likely impact yourself if you were to join us. If this is everywhere you go, it will be SIM or phone related - Callum

  • PluckleySave 🇺🇸 RunCakeSmarter 🌸🏃🍰🧠📑🇬🇧 (@PluckleySave) reported

    @KevinTosh14 They sent it to everyone with a sim from a main network. Regardless of how many jabs. If you’re with giffgaff for instance then you don’t get one.

  • tim2040 Tim Turner (@tim2040) reported

    If the government booster text is an emergency alert, bit odd that so many mobile providers didn't send it. I'm on ee and got it. I'm also on GiffGaff, and I didn't.

  • Yorksims John Woods (@Yorksims) reported

    @AFDIT @giffgaff There is no email or live chat support,only the agent system,one other option though would be to follow @giffgaff here at Twitter and send them a DM.

  • RebeccaDCz Rebecca D'Cruz 🌸 #usforthem (@RebeccaDCz) reported

    @hughbie I signed it too and no text. Is it about mobile network? I use GiffGaff which I think is O2

  • Johno147uk St (@Johno147uk) reported

    @giffgaff time to move on i have 3 accounts and our work force has 73 between them. Unfortunately no signal for the last 11 months in a certain area and lack of knowledge and understanding of the issue by the agents, @lebara here i come.

  • MrHMonnoyer Harry (@MrHMonnoyer) reported

    Anyone else got no service with giffgaff?

  • MattStibbs Matt Stibbs (@MattStibbs) reported

    @rooreynolds I think Three are a primary network operator, so their Giffgaff equivalent virtual operator would be SMARTY…

  • rbhartshorne Rachel Hartshorne (@rbhartshorne) reported

    @giffgaff am I right in saying that you don't support wifi calling?

  • AFDIT Anthony Fox-Davies (@AFDIT) reported

    @giffgaff Hello. Need a support telephone number for my mother. None of your self-help chatbot works...

  • pl4yboiclarti sk (@pl4yboiclarti) reported

    @mjormaz real ones know giffgaff is certi cause i acc get service everywhere???

  • Niallivm Neil Bailey (@Niallivm) reported

    @O2 Neighbours on O2 contracts tell me this is a long-running issue that also affects GiffGaff users

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