Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 11
Poplar, England 11
Todmorden, England 5
Bristol, England 2
Coatbridge, Scotland 1
Stoke-on-Trent, England 1
Cambridge, England 1
Hebden Bridge, England 1
Liverpool, England 1
Stockport, England 1
Nuneaton, England 1
Leeds, England 1
Hammersmith, England 1
Edinburgh, Scotland 1
Tadley, England 1
Burnley, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • h3addie headdie / Chifundo (@h3addie) reported

    @giffgaff hey when are you going to sort out your help website so I can pass on to someone that whenever I log into your website I get a useless "Internal Error Gremlins" page with no info about what the heck the problem is so I can navigate your very limited options on the site

  • Jonstackpool Russian Warship: ***🌻 (@Jonstackpool) reported

    @VodafoneUK Hey. Masts go down. I understand that. Stuff happens. But what I didn't realise was that your customer service SLAs were below those of GiffGaff. Not an irate user; just a disappointed one.

  • JayAlex9696 Jay (@JayAlex9696) reported

    @sekacyecats @O2 @giffgaff I moved from Vodafone to GiffGaff and it’s the worst signal everywhere I go. Can’t even play full videos on Instagram without it going off

  • P_A_Thompson Paul Thompson (@P_A_Thompson) reported

    @sekacyecats @O2 @giffgaff Its **** everywhere, I've had a 'mast issue' for months and still nothing done

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @shirleyjones999 Giffgaff uses the O2 network. - giffgaff Ann

  • K3va_C K3v▲ (@K3va_C) reported

    @giffgaff im experiencing a no sim card error. Is the network down?

  • percyliquor Lil’ Sneak (@percyliquor) reported

    @giffgaff hello! Is there an issue with the network as for about a month now my 4G stops working intermittently throughout the day? It’s getting really irritating now. Cheers!

  • shirleyjones999 shirley jones (@shirleyjones999) reported

    @giffgaff @UswitchUK Please could you advise. I need to prove (it's vital) that we did not receive a certain call on a certain day. Your rep said that there is no way you can help, as you do not keep a record of calls received by the phone, only a record of calls made from it. Is this correct?

  • ThePsychedeli20 Official Monkey Magic (@ThePsychedeli20) reported

    @HexyBastard @VodafoneUK If you want decent rates with no strings, I've had 0 problems with @giffgaff. It works fine for a few months a time in the EU too.

  • gogrygbi JGriff (@gogrygbi) reported

    @cwoody110 @giffgaff Thanks for the info - how did you get a code from them? Did you report it as a problem as a giffgaff user or something else?

  • Helen_Quammie Helen Quammie (@Helen_Quammie) reported

    @giffgaff Can you help me gain access to my online account as i am trying to reorder a replacement micro SIM card for my number '0797 683 3686'.

  • JimJamming James (@JimJamming) reported

    @giffgaff hi is there a reason why I'm getting next to no service even when it says I've got full 4G? Doesn't seem to matter where I am! Certain tasks are almost impossible. Won't load videos. Or allow me to do a speed test. Websites take ages to load.

  • thelongestone Basil (@thelongestone) reported

    @onawintersnight Have you tried GiffGaff? I pay £10/m for unlimited ft and calls, and 15gb of data which I never use all of. EU roaming included. If not, let me know and I can send you a referral code so we can share the benefit

  • h3addie headdie / Chifundo (@h3addie) reported

    @giffgaff which is what leads me to think it is an account issue

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @shirleyjones999 Hi Shirley. Unfortunately this is not something we can provide. As we are a pay as you go network we do not have access to your incoming records, we are only able to see calls, texts and data that your giffgaff SIM card makes and uses - giffgaff Jade

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