Giffgaff Outage Map
The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Giffgaff users affected:

Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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sophie metcalfe (@Soph1Metcalfe) reported
@giffgaff if phone is saying emergency calls only is this something wrong at your end??
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DIS - Vulturine (@HausOvDisMater) reported
So... in order to sort my busted phone and get a new one I now have to use 3 different websites because @Klarna and @giffgaff have put so many barriers in place and provide consistently poor service when trying to sort any issue. Really disappointed.
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Joe Scollen (@josephjscollen) reported
@giffgaff any reason why my 4G has been ridiculously slow for the past few hours? I’ve checked the coverage but there’s no problems?
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Vicki (@vicwright00) reported
@giffgaff Thanks for all the replies. This is really poor service. I can’t even use my old SIM.
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Joe Scollen (@josephjscollen) reported
@giffgaff Not sure if you’ve seen my DM, but today has been awful for data service, it’s kinda working now, but I haven’t been able to browse the internet at all for about 14 hours. Just seen on the giffgaff app that I’m now on 3GB left of data??? I had 13GB today???
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Gibbo (@gibby26) reported
@benno44775 @giffgaff Tried all of this, the sim card just won't register on the O2 network, problem started on Tuesday morning
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Dan Bettridge (@DanBettridge) reported
@giffgaff hey, despite using my phone in the last month I have received an email saying my number will be reallocated in 5 days (now 3). I made a call yesterday and checked usage today and it won’t show me anything now? I can’t lose my number. What is the issue?
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DIS - Vulturine (@HausOvDisMater) reported
@giffgaff Well I've done this and the only result was for your customer services to take no responsibility and pass the buck. Really just dreadful.
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jaffamonkey (@jaffamonkey) reported
@giffgaff No reply to previous message so reiterating. Your "Unlimited" bundle is a con. For 3 months had no issues on GB-specific bundles. Then on first day of Unlimited, people at work noticed my connection keeps dropping on video call. Don't BS me, I noticed this before.
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Gibbo (@gibby26) reported
@giffgaff No answers. You guys have done the same thing since Tuesday morning. Phone still not working
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Beano (@benno44775) reported
@gibby26 @giffgaff Hi gibbo. I’m sure you have tried turning the phone off and then on, have you checked if there is a mast problem in your area ?
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Vicki (@vicwright00) reported
@giffgaff I’m leaving the country today and I have no service and my phone number hasn’t ported. Help. 😭
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giffgaff | The mobile network run by you (@giffgaff) reported
@gibby26 We don't have any recent messages from you, but if you have an open case please send us a DM with your case reference number. We understand how stressful this must be for you, and we want to help get your issue resolved ASAP. - giffgaff Megan
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Gerben (@gerbyzation) reported
@evnsio giffgaff has a data cap on roaming in EU (which in a few days will be 5GB) but no extra fees. They piggyback off 02 network I think - not sure how that ranks against others
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Miss Sweet Ela 💋 (@MissSweetEla) reported
@giffgaff hey there. After over 48h of my SIM card not activating, I am fed up and all I’m asking is for an update. It’s super weird I do have 4g, but no signal whatsoever. Is it going to be fixed any time soon? There’s a lot of people waiting.. -.-