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Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities worldwide where Giffgaff users have reported problems and outages. If you are having an issue with Giffgaff, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bolton, England 1
Bristol, England 1
Newcastle upon Tyne, England 2
Newham, England 2
Milton Keynes, England 1
Glasgow, Scotland 2
Paisley, Scotland 1
Burton upon Trent, England 1
London, England 9
Wigan, England 1
Westhill, Scotland 1
Kirkbymoorside, England 1
Hammersmith, England 1
Birmingham, England 7
Honiton, England 1
Falkirk, Scotland 1
Hackney, England 3
Coventry, England 2
Witham, England 1
Didcot, England 2
Birkenhead, England 1
Manchester, England 2
Cheltenham, England 1
Wolverhampton, England 1
Peterhead, Scotland 1
Liverpool, England 1
Brighton, England 1
Newport, Wales 1
Camden Town, England 1
Worcester, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • jamespdrury
    James Drury (@jamespdrury) reported

    Considering Virgin Media broadband but don't want a Hub 5? If you're in a VM full fibre area, GiffGaff broadband comes with an Eero 6+ and 900Mb (UP & DOWN) is just £32 per month, no mid contract increases. Use own router for upto 1.2Gb. Use referral code K0DEJXGV for £50 credit.

  • mmordecai
    Mark Mordecai (@mmordecai) reported

    @giffgaff I am still paying off my refurbished IPhone 14 and the camera is no longer working, have tried lots of different things, apparently it’s a known issue and when I run the serial number through Apple website, they said it has previously been sorted for this

  • _msec_
    MSec (@_msec_) reported

    Ah apparently @giffgaff no longer offer free EU Roaming the greedy *****. Well I needed a reason to finally switch good job you lost a customer over £8. Pricks.

  • wilsonpeter48
    peter wilson (@wilsonpeter48) reported

    From you and you don't help you just want my money well I am not renewing my contract in November 1 and put in a non contract SIM of my choice. It's your fault for bloody awful service. Your good at taking my money. I may have to choose voxi on signal results or Giffgaff depends

  • MarkC1165
    Mark1165 (@MarkC1165) reported

    @giffgaff I purchased some travel data for Canada on Friday morning. 16)5/2026. It shows as valid in the app but when I choose mobile data I don't get any signal? Do I have to enable roaming? I don't want to lose the credit on my account.

  • billyhoranuk
    billy horan (@billyhoranuk) reported

    @giffgaff my wife tried to enter into phone contract via yourselves, and because she has never used klarna the contract can’t be fulfilled. Hugely irresponsible that via your chat function a person suggested taking debt/credit with klarna to improve score and support the order..

  • SteezeMcQueen1
    SteezeMcQueen (@SteezeMcQueen1) reported

    @giffgaff I need help with something urgently as I'm not get a response though the normal help desk procedure online

  • giffgaff
    giffgaff (@giffgaff) reported

    @JakeMUFCSceptic Please drop us a DM, so we can help. - giffgaff Tasbiya

  • LouisDobo
    DOBO (@LouisDobo) reported

    @giffgaff Please help me out before I join another company...

  • giffgaff
    giffgaff (@giffgaff) reported

    @JamEfter We're sorry to hear that there seems to be an issue moving your number across to us. Rest assured the agents will be able to help further via your case. In the meantime we would recommend removing your case reference number from public posts - giffgaff Jade

  • gibbmc
    GTM (@gibbmc) reported

    @BladeoftheS Really people need to shop around and use mobile networks like giffgaff who use the 02 network 100GB unlimited calls and texts for £20 Which is half the price as 02 for the same deal

  • sarah_church
    sarah (@sarah_church) reported

    @giffgaff hi, I recently bought a refurbished phone from you, have been using it for 4 days and my mobile data won’t work, Apple diagnostics detects a hardware issue, WiFi usage is fine, what do I do? Return it for a working replacement? Thanks

  • AmitDesai1978
    Amit Desai (@AmitDesai1978) reported

    2/2 when my friends on @o2 and @giffgaff have signal. Get your act together!

  • kazzie222
    kazzie (@kazzie222) reported

    Hi @giffgaff can you send me the instructions of how to get a refund from my account credit , unfortunately due to your service not being available to me due a faulty mast I’ve had to change provider , shame because up until then the service was good

  • twistedhumanoid
    Leila - レイラ (@twistedhumanoid) reported

    @giffgaff I cancelled in the end. I’ve had zero service and now lost £14. Not very happy honestly. Like getting blood out of a stone. Shocked I don’t even get my money back.

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