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Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities worldwide where Giffgaff users have reported problems and outages. If you are having an issue with Giffgaff, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Esher, England 1
Wandsworth, England 2
London, England 17
Basildon, England 1
Islington, England 1
North Norfolk District, England 1
Witney, England 1
Exmouth, England 1
Blackburn, England 2
City of London, England 3
Royston, England 1
Nottingham, England 5
Morecambe, England 2
Brundall, England 1
South Benfleet, England 3
Birmingham, England 2
Glasgow, Scotland 2
Newport, Wales 1
Shrewsbury, England 1
Sheffield, England 1
Halesowen, England 1
Dover, England 1
Luton, England 2
Edinburgh, Scotland 2
Manchester, England 3
Newtownabbey, Northern Ireland 1
Falmouth, England 1
Batley, England 1
Southwark, England 1
Tiverton, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • itsmeitsmeandy
    AM (@itsmeitsmeandy) reported

    @giffgaff still waiting no engineer appointment ask for that useless link i cant even send message, blocks me with a ticket issued message, no customer service is a big red flag but inspite of that will give you 1 week i hear nothing i shall go elsewhere who knows maybe stick with @bt_uk

  • CarnorJax87
    Jax (@CarnorJax87) reported

    Anyone on Giffgaff... Is your service down?

  • TheBossnME
    Mark 🐈‍⬛ 🐈‍⬛ (@TheBossnME) reported

    @virginmedia @giffgaff @Telefonica gifgaff, who are part of O2, who now work with Virgin Media. All part of Telefonica (and Liberty Global). A FOI request detailing how network coverage map data is recorded, updated, and published would be interesting to see. It seems to be very different from reality.

  • LuluJ43872028
    Lulu J (@LuluJ43872028) reported

    I'm sorry but how can it be so bad? My WiFi connection is down again so I can't access anything on my laptop or the Firestick. I can use my phone to access but only when I turn off my WiFi (i.e. Data is working, thanks GiffGaff). But @TalkTalk wifi? Nothing.What am I paying for?

  • giffgaff
    giffgaff (@giffgaff) reported

    @gallo17657 Hello Peter, we understand your disappointment if you're unable to use your services. Please update your open case advising that the issue has not been resolved and the agent who has access to your account can look into this further for you. - giffgaff Ann

  • Amakz007
    Chi Amaka (@Amakz007) reported

    @giffgaff Your network has been terrible for over a week. Keeps getting worse by the day.

  • giffgaff
    giffgaff (@giffgaff) reported

    @Kari_Casanova29 Unfortunately, this isn't something we can investigate through social media, and must advise that you keep in touch with our agents through your case, and provide any information that they need there, so we can help sort this out for you as soon as possible. – giffgaff Tasbiya

  • MattskiMK
    Matt (@MattskiMK) reported

    @PeterCrouchPod got me thinking! My loyalty to @VodafoneUK is being abused. Their charge increase is #phoneshithousery & for a 5 phone family with me being 20 years in maybe time for a change #onenetworkplayer 3 phones out of contract - where do i go? Is @giffgaff the solution?

  • mawhinneyjamie2
    Jamie Mawhinney (@mawhinneyjamie2) reported

    @giffgaff Yes problem is it takes them 6 hours to reply to anything and last thing they sent wasn't much help

  • guidoacasa
    ***** Acasa (@guidoacasa) reported

    @SatanicTaxi @giffgaff @EE For the information of others. No extra help to me having a Giffgaff second sim because my main one is O2.

  • giffgaff
    giffgaff (@giffgaff) reported

    @JamEfter We're sorry to hear that there seems to be an issue moving your number across to us. Rest assured the agents will be able to help further via your case. In the meantime we would recommend removing your case reference number from public posts - giffgaff Jade

  • Decline_Observe
    Observer_of_Decline (@Decline_Observe) reported

    @lukerobertblack The Boomers think that because you spend a tenner a month on a GiffGaff and have a phone that costs £20 a month you are frivolous and don't work hard. And that a one bedroom flat at 12x earnings is just a matter of knuckling down.

  • TheBossnME
    Mark 🐈‍⬛ 🐈‍⬛ (@TheBossnME) reported

    @virginmedia @giffgaff @Telefonica gifgaff, who are part of O2, who now work with Virgin Media. All part of Telefonica (and Liberty Global). A FOI request detailing how network coverage map data is recorded, updated, and published would be interesting to see. It seems to be very different from reality.

  • gibberingphil
    PhilC (@gibberingphil) reported

    @Mattisamazing33 Just check that any of the virtual networks you use have a decent signal where you are, and/or allow WiFi calling. I originally went with giffgaff when I retired, who are great to deal with, but use the O2 network which only works in our back bedroom.

  • SMPT799053
    SMPT (@SMPT799053) reported

    @Woody3704 @crip72012 @hewantswealth Giffgaff uses the O2 network

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