Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 9
Dublin, Leinster 7
Birmingham, England 6
City of London, England 5
Hackney, England 5
Blackburn, England 4
Southampton, England 3
Norwich, England 2
Southwark, England 2
Salford, England 2
Poplar, England 2
Cheltenham, England 2
Warrington, England 2
Glasgow, Scotland 2
Manchester, England 2
Batley, England 2
Newcastle upon Tyne, England 1
Aberdeen, Scotland 1
Crewe, England 1
High Wycombe, England 1
Nottingham, England 1
Ashton Keynes, England 1
Newcastle under Lyme, England 1
Hammersmith, England 1
Harrow, England 1
Stockport, England 1
Sutton Coldfield, England 1
Alderley Edge, England 1
Bradford, England 1
Wembley, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • 1kevin010 Kevin (@1kevin010) reported

    @giffgaff trying to top up my sons phone but the mobile app is not working ?

  • sherlockmanor Sherlock Holmes (@sherlockmanor) reported

    @giffgaff Hi, can you help me please. I only just joined you for the first time 2 days ago paid £20 for 80GB but my account this morning is showing I’ve run out this can’t be not in 2 days can you look in to it for me please

  • RipTheCircus Robert (@RipTheCircus) reported

    @giffgaff ive got a 4g full connection rn can you please explain to me why my data is being so slow

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @1kevin010 We're not aware of any issues with the app Kevin. Please try uninstalling and reinstalling the app to see if this makes any difference. - giffgaff Jeanette

  • 808Zucci 808 Zucci (@808Zucci) reported

    @giffgaff the worst network service provider in the UK

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @BluePixel8 If that doesn't help, please try resetting the password using another internet browser or device. - giffgaff Emer. (2/2)

  • theandymac65 Andy MacKenzie 💙 (@theandymac65) reported

    @giffgaff Hi. Have lost phone signal. Tried turning off and on again, switching roaming on and off etc. but no joy. Need codes sending to my phone to access work apps. So can you help please?!

  • 1kevin010 Kevin (@1kevin010) reported

    @giffgaff Any idea as to when the app will be up and running, I’ve tried using the app on another phone and that’s not working either !

  • Weaves14 🇬🇧Mike Weavers 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Weaves14) reported

    @GethinJones123 I moved to giffgaff a couple of years ago. Uses O2 network. I pay £8/month for unlimited calls and texts and 2Gb of data. Options range from £5 for 500Mb to £35 for unlimited data. Never had any problems, and you can change your plan each month or cancel anytime.

  • Datsyukl3 Pavel Datsyuk ➐ (@Datsyukl3) reported

    @lisamurphyy898 @nelkboys Lisa, you’re a dime. Thank you for being a nurse very admirable. Believe me I’d hit. But, Superman Steve is not the one who needs severe help right now it’s you with your 3g giffgaff service in 2021. My eyes are bleeding.

  • flub5568 Rory🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@flub5568) reported

    @giffgaff hi is there a problem today as I'm not receiving some texts or calls

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @sarah93hendry Hi Sarah. We're really sorry to hear about this. We don't have a call centre as we're web based, so we're not sure who you've called. Can you please send us a DM so that we can help you further? - giffgaff Tasbiya

  • ScotEUSwe SeanAshe🇪🇺 (@ScotEUSwe) reported

    Day 2.5 and still no 4G on EE or GiffGaff, with the latter having far less signal than the former.

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @sherlockmanor Hi there. Oh no, we're sorry to hear that. It sounds like you may have added credit instead of the goodybag. Can you please DM us so that we can help? - giffgaff Tasbiya

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @ChloeERodger We're very sorry to hear this, Chloe. Please can you provide your full UK postcode via DM. So we can check for issues in the area - giffgaff Jade

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