Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 12
Dublin, Leinster 6
Cheltenham, England 5
Blackburn, England 5
Glasgow, Scotland 4
Batley, England 4
Leeds, England 3
Hackney, England 3
Poplar, England 3
Dornoch, Scotland 3
Manchester, England 2
Croydon, England 1
Southwark, England 1
Peterborough, England 1
Preston, England 1
Eastleigh, England 1
Pudsey, England 1
Reading, England 1
Wickford, England 1
Norwich, England 1
Maidenhead, England 1
Exeter, England 1
Bristol, England 1
Warrington, England 1
Borough of North Tyneside, England 1
Lancaster, England 1
Birmingham, England 1
Carlisle, England 1
Burton upon Trent, England 1
Derby, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • AmySkuce Amy Skuce (@AmySkuce) reported

    Hi @giffgaff are you rolling out WiFi calling anytime soon? No signal at home and WhatsApp calling etc no use for calling Drs or delivery issues, so will have to swap network if its not on the cards soon 😭

  • BobPrydderch Bob Prydderch (@BobPrydderch) reported

    @giffgaff Just tried, no option available for requesting a no service claim. No other option suitable. Can you just make this a bit easier please?

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @BobPrydderch We understand how frustrating this is Bob. Once the mast is back up and running, if you can get in contact with an agent through your account they may be able to help you further with this - giffgaff Nicole

  • DavidTh55952799 David Thomas (@DavidTh55952799) reported

    @giffgaff wasn't confusing when I first applied for the Giffgaff SIM deal. I chose a MB deal and goodie bag for £10 a month. I've had a look at the goodbag deal since raising this problem and know another £10 has left my account. So in two days £30 has left my account. I didn't confirm it

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @paulsrje You shouldn't be facing issues Paul, but it does seem that there is no service for your phone to make calls/texts. If possible, please try your SIM in a different phone to see if this makes any difference. - giffgaff Jeanette

  • paulsrje paul (@paulsrje) reported

    @giffgaff Phone says emergency calls only unable to call and text. 2.7 gb data o

  • DavidTh55952799 David Thomas (@DavidTh55952799) reported

    @giffgaff Not impressed that there isn't a direct way to make contact with an agent. Bank switch system has worked well with all other direct debit I have. I manually updated Giffgaff my account after it just stopped. It's only by good fortune that I'm able to hot spot to raise this issue

  • paulsrje paul (@paulsrje) reported

    @giffgaff Emergency calls only unable to text or call 2.7 gb data and 10 pounds credit...

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @BobPrydderch A manual roam can sometimes help you to connect to another mast. As previously advised there will be an update on the mast repair by Friday 1st July 2022. We can only advise that you keep an eye on the coverage checker provided above for updates on this. - giffgaff Ann

  • Januarygirl1946 Lancashire Lass🐝🇬🇧🇺🇦 (@Januarygirl1946) reported

    What on earth is the matter with the giffgaff signal? Appalling service for the last 2 days in the Macclesfield area. I will be wanting a refund!

  • DavidTh55952799 David Thomas (@DavidTh55952799) reported

    @giffgaff No updates, No change, Still bad service 😔

  • BobPrydderch Bob Prydderch (@BobPrydderch) reported

    @giffgaff Do I have to start a process of no service now? Otherwise how do you know how long I have had no service?

  • LindewellRix Lindewell (@LindewellRix) reported

    @giffgaff Hi GiffGaff. You ain't a bad network. 👍

  • essers Esjay (@essers) reported from Manchester, England

    I didn’t want to change mobile provider. But I was told this was the only way I could keep my service bill at a level I could afford. I was very happy with the PAYG service I had from @giffgaff, and did not want to change, but it was that or a surcharge.

  • BobPrydderch Bob Prydderch (@BobPrydderch) reported

    @giffgaff Dishonesty is not excusable. We are now told next update is 9th July. Just say what the real issue is. How much can I claim for each day if no service please?

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