Giffgaff

Giffgaff Outage Map

The map below depicts the most recent cities in the United Kingdom where Giffgaff users have reported problems and outages. If you are experiencing problems with Giffgaff, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Giffgaff users affected:

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 14
Margate, England 8
Manchester, England 6
Birmingham, England 5
Glasgow, Scotland 3
Poplar, England 3
Southwark, England 3
Oxford, England 3
Torquay, England 3
Ely, England 3
Coventry, England 2
Dagenham, England 2
Hitchin, England 2
Oldham, England 2
Bournemouth, England 2
Finchley, England 2
Watford, England 2
Ballynahinch, Northern Ireland 2
Croydon, England 2
Leeds, England 2
Bradford, England 2
Brentwood, England 2
York, England 2
Nottingham, England 1
Newcastle upon Tyne, England 1
Southampton, England 1
Eastbourne, England 1
Derby, England 1
Blackburn, England 1
Newport, Wales 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • RupturedDuck RupturedDuck 🧡 (@RupturedDuck) reported

    @giffgaff any chance of adding WiFi calling as a feature? No signal at home and it’s becoming more of an issue.

  • heard_thelatest Just me (@heard_thelatest) reported

    @giffgaff infuriated as to why Giff Gaff want to charge me over £1000 to get my phone back that I paid £400 for through Giff Gaff. I’ve only had the phone 3 months and its never been quite right so sent it back to be looked at. This is completely unacceptable??

  • Ambeya1108 Ambeya Begum (@Ambeya1108) reported

    @giffgaff my husband has been having issues with his phone. The network says emergency calls only and today the sim is blocked. We tried doing a sim swap but the email address attached to his giffgaff account is inactive now so we can't recieve a code?

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @jenni_fowler We're very sorry to hear this, Jenni. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade

  • RumbaRebel11 Harassed 🏁♀️Adult human female (@RumbaRebel11) reported

    @RISE_UP_2001 I'm coastal too so I found out whose transmitters were where and got a SIM which uses their network (SIM giffgaff which uses Telefonica who had a mast on the nearest church). Exceptionally good service with no issues. Other networks are terrible.

  • jacksegon_ Jack (@jacksegon_) reported

    @giffgaff that slow I couldn’t even tag you

  • ButteryMike Mike Buttery (@ButteryMike) reported

    @giffgaff trying to cancel a monthy sim deal on a look after child thT as moved on.been trying for over a month now

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @EarlOfSidmouth Oh no, we're sorry about this. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @AlexTechRich Hi Daryl. We're very sorry about the trouble that you're having with the new SIM card. Our agents will get back to you on the case that you raised as quickly as possible. - giffgaff Emer.

  • escapethecampus evilempireltd (@escapethecampus) reported

    @giffgaff Sub-optimal customer service. After a week and still waiting for a replacement SIM card. Tried to get a PAC code to migrate to a non-gimmicky mobile carrier but they won't let me either. Case 210901-002044

  • TimHailstone Tim Hailstone (@TimHailstone) reported

    @giffgaff Thanks. Sorry to press you by it is causing problems.

  • kellos Kellie Barnes (@kellos) reported

    For Giffgaff, turning an obsolete product issue (SIM to micro SIM) into a community sourced solution (through scissors!), created tension as dominant voices took over all requests #swarmconf

  • EarlOfSidmouth Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🏳️‍🌈 (@EarlOfSidmouth) reported from Sidmouth, England

    @giffgaff hello. My 4g has been down all afternoon so phone is essentially defunct if I leave the house. What’s the problem?

  • RomfordRoger Fraser McMillan ® (@RomfordRoger) reported

    @MarcWilliams22 @SeanPalace21 Unless they have installed the internet themselves it'll be no different to service they're using which being NowTv it'll be like Sky. Bit like GiffGaff using the o2 network.

  • morsla 🏴 Ben Leong, PhD (@morsla) reported

    Lots of heavy lifting was done by giffgaff's customer community: 80% of customer support, 40% of acquisition, 50% reduction in operating costs. I like the broad focus on supporting different areas, instead of getting locked into a single one. #swarmconf

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