Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (39%)
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Internet (30%)
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Wi-fi (16%)
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Total Blackout (15%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Edinburgh, Tadley, Bristol, Burnley, Airdrie, London, Leeds, Poplar, Birmingham and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Edinburgh |
Internet | |
| Tadley |
Phone | |
| Bristol |
Internet | |
| Bristol |
Internet | |
| Burnley |
Phone | |
| Airdrie |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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giffgaff | The mobile network run by you
(@giffgaff) reported
@pipppilottta That's odd. Please can you clear your cache, cookies and web history then try this again. Please also try using a different browser or device, as this should help - giffgaff Jade
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Swan Chai Baldwin
(@SwanChaiBaldwin) reported
@giffgaff my phone has had no reception all day (on a 248mile round trip journey when I’ve needed it probably more than I have in two years!). Please can you let me know if there are any outages or who I can contact to get help to fix. Thanks
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giffgaff | The mobile network run by you
(@giffgaff) reported
@PeterClaydon We can understand how inconvenient this must be Peter. When we check the postcodes for the Bristol and Paddington stations, we can see the network is busy in those areas, so this would be why the data is running slower than usual. - giffgaff Jeanette
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Swan Chai Baldwin
(@SwanChaiBaldwin) reported
@giffgaff Thanks for your speedy reply. Tried… didn’t fix. Any other ideas please?
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Plusnet
(@Plusnet) reported
@kelly_tengi Heya, hmm is that just indoors and is the good signal showing from Giffgaff 3G or 4G? If your signal's OK with us outdoors, I'd say it may be because we don't support the 800MHz frequency which can provide better signal indoors, where other providers may do 1/3
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Marg 📚
(@Marg__Anne) reported
@CammyB21338686 @MartinSLewis I’m on giffgaff £6 a month for 1 MB of data & unlimited calls & texts too. Martin Lewis never tells people the really cheap offers only certain ones though. You can also get similar deals for £5 a month too
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G4T
(@G4T81) reported
@giffgaff Still don't help tho does it when you haven't got a number to call in an emergency. Should at least have that
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Kelly
(@kelly_tengi) reported
@Plusnet lol. An sms I sent this morning was stuck due to signal issues and was just sent when I flipped to Giffgaff :/ It's that bad!
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Tedds04 🇬🇧
(@Tedds04) reported
@Yorksims @giffgaff That’s awful
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Kelly
(@kelly_tengi) reported
@Plusnet Yeah that's indoors, ground floor. This morning a call went straight to voicemail when I was in the bedroom, 1st floor, so no signal at all at times. If I disable the EE sim, I'm getting 4G+ full reception on Giffgaff. Reception is better on the street, but not great.
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Leanne
(@TnTofParenthood) reported
Has anyone else had problems with @giffgaff today? My 2 sons and I have had no Wi-Fi all day. Just wondering if it’s down for everyone, localised, or just us?! 😬
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Tedds04 Hi there, unfortunately giffgaff currently do not support Wi-Fi calling - giffgaff Nicole
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H-
(@hazelneish1997) reported
@giffgaff can someone help me please?
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giffgaff | The mobile network run by you
(@giffgaff) reported
@SwanChaiBaldwin If possible, please try your SIM in a different phone to see if the issue persists. Send us a DM and we can get further info from you, to check your account. - giffgaff Jeanette
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Peter Claydon
(@PeterClaydon) reported
@giffgaff Bristol Temple Meads and Paddington are fine. It's Reading and Bath Spa that are the worst, with Swindon and Didcot Parkway not very good. It's not your fault. It's @O2 (or whoever does the network in those stations).
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Ruaraidh Gillies 1️⃣9️⃣🖐🏼☝🏼️
(@redbyname) reported
@giffgaff Thanks. Is that something I should try when I'm having difficulty getting a connection, or if I do it now (when I'm sat at home) could it prevent problems in the future?
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John Woods
(@Yorksims) reported
@Tedds04 @giffgaff Yes it's a shame but it's not available to any PAYG customers who use O2 (giffgaff's owners) as their network. So O2's own PAYG users don't have it and neither do Tesco Mobile or giffgaff.
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Adamskiodp
(@adamskiodp) reported
@giffgaff I’ve been with giffgaff for over 7 years and until now have been a very happy customer. PLEASE, PLEASE, PLEASE get rid of this 2Step verification (or at least give us the ability to turn it off) I’ve never needed it and I don’t want it😡
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jamesy
(@jamesy51760207) reported
@giffgaff hi there for the past 18 months ever since ee installed a new mast outside my work the signal is pretty much non existent can you help tia
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Kevin Smith
(@Kevin4fingers23) reported
@giffgaff Morning giffgaff I'm having a lot trouble with my network is anyone else reporting this
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Mark Cooper
(@AstragaliUSA) reported
*goes to giffgaff (mobile phone service) to buy £10 goodybag, like I've done for months* *£10 goodybag is now "golden"* *tries to buy* Giffgaff: You can't queue golden goodybags, you'll have to set it to recur to do that Me: **** you, I'm buying the £8 one; I barely use data :P
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giffgaff | The mobile network run by you
(@giffgaff) reported
@c_l_dimond Hi Charlotte, a PAC code would only be needed if you are moving to another network. When your new phone arrives you can use the same SIM in it, as long as it is the same size - giffgaff Nicole
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Mr Bodge-it
(@Bodge_it_all) reported
@giffgaff I want to know if I can use mobile broadband without breaching the fair use policy. You want me to make an account in order to ask a question about becoming a customer though - err, no thanks. So, can I use 4 or 5 Gb per day?
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Ruaraidh Gillies 1️⃣9️⃣🖐🏼☝🏼️
(@redbyname) reported
@StefromBurnley @giffgaff Giffgaff are nice and cheap but when I'm sat inside Anfield looking at 4 bars of #5G on my phone but the apps aren't updating (unlike my mate sat next to me) I wish they'd get some more #bandwidth on the network.
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Tedds04 🇬🇧
(@Tedds04) reported
@Yorksims @giffgaff Ah makes sense. O2 is an awful company in my opinion anyway
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pippilongstocking
(@pipppilottta) reported
@giffgaff I didn’t have time for that . My friend is having the same issue. There is something wrong with your website -payment system.
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J
(@JB413561) reported
@sophiebrown3317 Giffgaff, what a network.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@pipppilottta There should be no issues with the top up system. Please can you drop us a DM, so we can advise further - giffgaff Jade
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John Woods
(@Yorksims) reported
@Tedds04 @giffgaff You can't unfortunately,giffgaff don't support Wifi calling.
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Stephanie Brooke
(@manx_maid) reported
@JohnEdwards33 ( . . where however you can't get a giffgaff signal and of course can't cook)