Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Internet (45%)
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Phone (28%)
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Wi-fi (18%)
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Total Blackout (7%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: London, Lanark, Leicester, Poplar, Bristol, Southampton, Milton Keynes, Manchester, Nuneaton, Stafford, Tamworth, Dagenham, North Shields, Peterborough and Abingdon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Lanark |
Phone | |
| Leicester |
Phone | |
| London |
Wi-fi | |
| Poplar |
Internet | |
| Bristol |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Jones
(@only1jones) reported
@giffgaff Yep, my phone is up-to-date, I had no data signal whatsoever each time I tried, amd there are much fewer people using it than normal currently. I couldn’t raise a support ticket because there was no prion for this problem. How do I get help?
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Zach 🌐
(@ApexSoop) reported
British people make fun of Americans like they don’t have a cellular service provider called giffgaff.
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Ross Rhodes
(@trrhodes) reported
@giffgaff Phone line keeps cutting off in the Edinburgh Meadowbank area, even though I allegedly have full bars of signal. Anyone else reported issues?
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Mathsrunner
(@CallumStoner) reported
@giffgaff Tried that, still no joy. Never mind.
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Sian Kate
(@Whatkatiedidne2) reported
@giffgaff I just can’t do it. I’m in my 50s lol and poor grip. I’m best with a new sim please. I don’t want to break the phone. Thank you :)
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Saifsofficial Oh no, Saif. We're so sorry about this. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya
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@edithyoung 😍
(@Mikute777) reported
@giffgaff @CapitalOfficial @CapitalXTRA Mcmillans cancer support charity who supports people living with cancer and their families 🌈💟🌈💟🌈💟💟💟
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DazM33
(@dazM33) reported
Just got iPhone from you @giffgaff and having problems with it cannot remember PWD and its just asked me for my card details for verification is this normal? Never had this problem before
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giffgaff | The mobile network run by you
(@giffgaff) reported
@xxHarleyQueen Hi Harley. We're very sorry about this. We are currently working on getting App issues sorted, so please bear with us. In the meantime, you can remove the app, re install it and try again. - giffgaff Tasbiya
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Unsalted_Rhino That's strange. Are you experiencing this issue when you try to log in, or before attempting to log in? If after you try to log in, please use your mobile number instead of your membername and vice versa. Also attempt to reset your password. - giffgaff Jeanette
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monster
(@monster80720649) reported
@giffgaff hi I’m having issues with incoming calls and sometimes my texts or calls aren’t working outward to it silly so can you fix it or what?
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Hattie Cooke
(@hattiecooke) reported
Dear @giffgaff I've just bought a referbed iPhone from you that doesn't get signal. So I checked the IMEI and it's blacklisted - which means this phone has been lost/stolen. Can you contact me so we can resolve the issue? PS - selling stolen phones isn't a good look.
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Sparky Reddookami
(@Sparky15756) reported
@giffgaff I've just had an email saying that I've ordered a sim card from you but I've never used your service before, or even visited your website? Any possibility to check what address it's being sent to from my email?
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🏴✊🏼✊🏾Pragmatist📸🎨🇬🇧
(@darwin_got_this) reported
@paulale01206488 I'm getting 3 or 4 a day! I keep reporting to O2 as they own the network Giffgaff use. I'm getting fed up of it 😠
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Oggie Grayson
(@OG_mcmliv) reported
@jeremy4glos Naturally. Mobile phone operators were never going to ignore that opp to raise huge amounts for nothing. Standby for O2, EE,3, GiffGaff, etc to quickly follow!!
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giffgaff | The mobile network run by you
(@giffgaff) reported
@defscoupss That's odd, Vero. Please can you clear your cache, cookies and web history then try this again. Please also try using a different browser or device, as this should help - giffgaff Jade
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giffgaff | The mobile network run by you
(@giffgaff) reported
@StunnerCurves Hi there. It can take up to 24 hours from activation for your service to be fully up and running. During this time we recommend that you reboot your phone off and on again a few times, to help speed this up - giffgaff Jade
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giffgaff | The mobile network run by you
(@giffgaff) reported
@em_doapsi We're very sorry to hear this, Em. Please can you provide your full UK postcode. So we can check for issues in the area - giffgaff Jade
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giffgaff | The mobile network run by you
(@giffgaff) reported
@CallumStoner Oh dear. Please can you clear your cache, cookies and web history then try this again. Please also try using a different browser or device, as this should help - giffgaff Jade
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giffgaff | The mobile network run by you
(@giffgaff) reported
@monster80720649 We're very sorry to hear this. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade
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James R Grinter
(@jamesrgrinter) reported
@philhguk @xxx_kimbo_xxx All good points, but mobile phone reception inside my flat is actually pretty poor. I really should switch from GiffGaff to a network that supports Wi-Fi calling
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TooMuchManga
(@TooMuchManga) reported
@_sh1opan Giffgaff is probably the cheapest and you don't need a contract. But check signal with local residents. Probably still Ikea Argos/Curries/Amazon... I guess wherever really. As the generic brands See above for washing machine. The DFS Sale still going STRONG
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Rob Smith
(@arrjayyess) reported
@giffgaff hey guys. I replaced a sim for my dad who moved from an iPhone 5 to a Samsung today. It says I’ve successfully activated the new sim but I’m not getting signal yet whereas his old phone with his old sim still is. It’s been about an hour. How long does it usually take?
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Hans..
(@HansausUk1) reported
@giffgaff Don't fob me off , I've tried everything, The police and my bank will hunt you down over this , Hand over my ******* money
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Hans..
(@HansausUk1) reported
@giffgaff No , you did not listen , you know that , the number is not in use and can no login to cancel .
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D
(@d225h) reported
@giffgaff Hi 2 giffgaff users on holiday in malta both same issue. Phone set itself to all outgoing calls barred. Never had this before overseas with same phones and sim. Phone wants a pin to un bar tried usual 1234 0000 1919 but now stuck! Pls help! Both Samsung galaxy s20s
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Second Sense
(@SecondSenseTV) reported
@giffgaff And at least we don’t get charged double the price for the same service. Americans pay far too much for their phones.
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Harley Queen
(@xxHarleyQueen) reported
@giffgaff can you sort something out on your app so I just stay logged in? I just want to get some credit, not spend an hour messing around because I can't remember my password. While you're at it, can you fix the "I forgot my password" because I've been waiting an hour now...
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Whatkatiedidne2 Hi Sian. What issue are you having when trying to remove the SIM from your phone? - giffgaff Hannah
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Dave Carson
(@DilbertDave) reported
@giffgaff Phone is rebooted regularly and this has been happening since I can remember - have raise the issue via the link you provided.