Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (50%)
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Internet (26%)
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Total Blackout (13%)
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Wi-fi (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Ealing, Hackney, Poplar, Reading, Bridgend, Warwick, Margate, Stoke-on-Trent, Torquay, Leeds, London, Newport, Lewisham, Stafford and Larbert.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
TV | |
| Hackney |
Internet | |
| Poplar |
Wi-fi | |
| Reading |
Total Blackout | |
| Bridgend |
Phone | |
| Warwick |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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808 Zucci
(@808Zucci) reported
@giffgaff the poorest service for mobile phones
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mila
(@mila62508947) reported
@giffgaff hi, I lost my credit 10£ in one day, I cannot see my spend details in the app, could you help me to understand that please
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Haley S.
(@thefrenchnerd) reported
@giffgaff I just switched to GiffGaff today and I'm finding the 4G incredibly slow... Iike 2 mbps slow when I'm inside. Is this normal?
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Jamie Andrews
(@Linkzy_x) reported
@giffgaff If I were to purchase a one-off data Goodybag, does the data expire at all on these or is it for "forever"? Exploring options for a 4G backup solution for my broadband router in case my internet were to go down. Thank you!
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nerd
(@SassyLucifer) reported
@giffgaff your returns page isn’t working so i cannot get my phone repaired, pls help
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808 Zucci
(@808Zucci) reported
@giffgaff the worst network service provider in the UK
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Ash Glynn
(@ashglynn) reported
@Yorksims @giffgaff I've seen the thread it is not helpful. The customer service is awful/non existent. They've had my phone for 6 days now without acknowledging receipt of it, that's beyond a delay it is incompetent.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@BluePixel8 If that doesn't help, please try resetting the password using another internet browser or device. - giffgaff Emer. (2/2)
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giffgaff | The mobile network run by you
(@giffgaff) reported
@kemanijiu Oh dear. Please can you provide your full UK postcode via DM. So we can check for issues in the area - giffgaff Jade
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Anthony Bonney
(@AntBonney) reported
from
Bolton, England
My WiFi goes down so much it's unbelievable, Didn't have this much trouble with #Sky. @virginmedia get your act together, thank the lord for @giffgaff 4g.
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SeanAshe🇪🇺
(@ScotEUSwe) reported
Day 2.5 and still no 4G on EE or GiffGaff, with the latter having far less signal than the former.
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amo
(@AmoAmmo) reported
I think it's weird that giffgaff don't give you any sort of bonus if you're a long term customer and you buy a handset from them. I want a phone with more storage but I'm not made of money.
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Lyricist Sam Beats
(@lyricistbeats) reported
@giffgaff pls explain why my service has been differing from 1-2 bars for the last 2 weeks and my 4g data is really slow
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Polite Viking
(@MikeSha76272303) reported
@giffgaff hi, I live in Southsea Portsmouth and work in Tipner, whenever I go to work my signal drops to 3G and this has been happening for a month!! Any ideas when this will stop??
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🇬🇧Mike Weavers 🏴
(@Weaves14) reported
@GethinJones123 I moved to giffgaff a couple of years ago. Uses O2 network. I pay £8/month for unlimited calls and texts and 2Gb of data. Options range from £5 for 500Mb to £35 for unlimited data. Never had any problems, and you can change your plan each month or cancel anytime.
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Sherlock Holmes
(@sherlockmanor) reported
@giffgaff Hi, can you help me please. I only just joined you for the first time 2 days ago paid £20 for 80GB but my account this morning is showing I’ve run out this can’t be not in 2 days can you look in to it for me please
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Choloboyeddy
(@choloboyeddy) reported
@1wangui @iheart_Ari @mikeviceo Bro what ******** is giffgaff
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mark.
(@phantomtoll) reported
@giffgaff Been using you for years, would you consider roll over data, I've asked before but never get an answer #bitrude #giffgaff
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giffgaff | The mobile network run by you
(@giffgaff) reported
@ChloeERodger We're very sorry to hear this, Chloe. Please can you provide your full UK postcode via DM. So we can check for issues in the area - giffgaff Jade
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Robert
(@RipTheCircus) reported
@giffgaff ive got a 4g full connection rn can you please explain to me why my data is being so slow
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AGhast
(@aghattas1) reported
@giffgaff Thanks, have sent a DM as this didn’t resolve my issue. Have lost mobile signal right now, am connected to WiFi
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Toffee
(@BluePixel8) reported
1/3 @giffgaff is committing a fraudulent act. Exploiting me and stealing my money. I was resetting my password in order to cancel auto renew and change my goodybag because the current goodybag is too expensive for me.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@BusinessBad4 Hi there. We're so sorry to hear that you're having problems receiving calls at the moment. Please send us a DM, and we can have a look into this for you. - giffgaff Emer.
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Rory🏴
(@flub5568) reported
@giffgaff hi is there a problem today as I'm not receiving some texts or calls
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っっっっっp
(@picapicali) reported
@giffgaff I’ve lost my signal since this morning and I’ve tried other cards on this phone while they all worked well. I tot it’s because I got no credit on my account so I topped up £10 1 hour ago but it’s still processing. I’m in China btw, rly need to use this number NOW
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Toffee
(@BluePixel8) reported
3/3 @giffgaff Therefore, I could not cancel my package and now I am being charged tomorrow. Furthermore, the website is inaccessible and taken offline at this moment. Please allow me to reset my password so I can access my account, cancel my current package and change it.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@sherlockmanor Hi there. Oh no, we're sorry to hear that. It sounds like you may have added credit instead of the goodybag. Can you please DM us so that we can help? - giffgaff Tasbiya
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Andy MacKenzie 💙
(@theandymac65) reported
@giffgaff Hi. Have lost phone signal. Tried turning off and on again, switching roaming on and off etc. but no joy. Need codes sending to my phone to access work apps. So can you help please?!
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55marterFarter
(@FarterSmarter) reported
@parkovanbasten Mine is only 3 months old. Always go for mid-range phone bought outright and on Giffgaff network every 3 years or so. Seeing people spending £2k+ on phone & contract over 2 years when I get what I need for under £550
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Kev Buxton
(@lKevBuxton) reported
@giffgaff So it turns out that someone is using your network to 'neighour spoof' your users... Please sort this out as I'm not having to block 'neighour spoofing' on my phone not all of your other customers can do that!