Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (41%)
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Internet (33%)
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Phone (18%)
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Total Blackout (6%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Manchester, Tewkesbury, London, Poplar, Paignton, Neston, Surbiton, Radlett, Glasgow, Edinburgh, Bermondsey, Chard, Luton, Cardiff and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Wi-fi | |
| Manchester |
Wi-fi | |
| Manchester |
Wi-fi | |
| Tewkesbury |
||
| London |
Internet | |
| Poplar |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Cooper
(@zingerboxmeal) reported
Lost my phone last week. Unable to log into my @giffgaff account because of two factor authentication which is absolutely ridiculous. How ******** can i receive a text when I’ve lost my phone???? Can’t even log into anything because of this 2FA. Anyway, got a new phone and number
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Alexander 🏳️🌈🎸🇺🇦
(@Alexand57638684) reported
Great customer service from @giffgaff today. Told them I was having issues with my data connection. Within an hour told I was being processed a refund. Thanks guys.
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Terry FCFC Smith
(@TerryFCFCSmith) reported
@giffgaff are you having issues with service? Not being able to receive calls or texts all day and when I'm calling or messaging out other people aren't receiving them, I'm in Leeds if that helps
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Liv
(@itslivmattock) reported
So … I lost the phone with the SIM card linked to this account so I had to order a new one. Then I had to wait for GiffGaff to transfer my number. Then I tried to get a code sent to this one and it never came. Then I had to tweet Twitter Support / Elon Musk and practically beg.
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𝕧𝕚𝕠𝕝𝕖𝕥𝕞𝕒𝕫𝕖 ★⭐︎☆⭐︎★
(@violetmaze) reported
@DaveSThompson @sonya_grattan I told EE I’m hopefully going to join a phone Co op (or giffgaff) when I finish my contract. EE have no loyalty to longstanding customers. I pay more for my service than most people I know! Have complained but got fobbed off with crap excuses 🤯🤬
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Caroline McDonagh-Darwin
(@CazMcDo) reported
Hold up, isn't there that @giffgaff advert talks about the future and says turnips are the latest craze... Is Therese Coffey's media strategy "Oh ****, what was that thing I saw on TV last night"?
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Stephen Welling
(@stevewelling15) reported
@giffgaff no service in Manchester?
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🌱
(@celebrutality) reported
...customers are treated. @giffgaff let estelle know her customer service is nonexistent. you will not see another penny from me.
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Crawley, England
@IAG828 Talk mobile is about the same cost as giffgaff and is on Vodafone network
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Scott
(@Scott1970c) reported
@MENnewsdesk GiffGaff..who piggy back tge O2 network have no planned increases for 2023. £10 month I get unlimited minutes/text & 20GB data +5GB buffer (free) incase I go over 20GB £20 month unlimited everything
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Stevie-Oi
(@PoppyFatherCult) reported
Isn't it odd how the contract phone networks like EE, 02 and Vodaphone have issues with keeping customers when they impose annual RPI increases Buy a phone direct from Apple & Samsung then go to a PAYG network like GiffGaff or SMARTY It's sh1† loads cheaper I did
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Farai
(@Farai53710377) reported
@DowlerLorraine @O2 @giffgaff Giff gaff is worse please save yourself rubbish network 02 is better
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sie evans
(@sieco) reported
@giffgaff No good to me, I need a proper service, this has nothing to do with the service being 'busy' and a lot to do with O2 not fixing or upgrading equipment. Looks like i'm off to vodafone......
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Stevie B 2 the tron
(@StevieB_tron) reported
@giffgaff No, no I can't... I'm just letting you know there's a problem
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sie evans
(@sieco) reported
@giffgaff Hi, my postcode is SM5 3AG O2 initially said it was due to a fault about 2 weeks ago, now their service checker states it's due to being a busy area! Data is pretty much unusable now which is the only reason I signed up to Giffgaff. No problems for the last year or so.
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𝕄𝕒𝕣𝕚𝕒 𝕃𝕖𝕨𝕚𝕤 🏴 🇺🇦
(@_mclewis) reported
Good morning @EE 👋 just a message to say, I will be leaving you in June when my contract is up, after years of being a loyal customer, as I do not accept your 14.4% hike on prices. @giffgaff here I come!
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Nathan Barker
(@Nateonline89) reported
@giffgaff When are you going to start working again in the CA postcode ?!?! Have had no signal and haven't been able to send or receive calls and texts since 8am this morning. Not good enough 😤
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natasha stragalinou
(@supernat13) reported
@giffgaff so, due to fraud alert in December (never informed) u declining now any new forms of payment leading me to leave- i was told i cannot keep my number if i had a new sim card either. Bought voucher for the timing being, it's draining while im at home with my home wifi.
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Sammie Lloyd
(@SammieLloyd81) reported
Never, ever thought that @giffgaff would prophesy before end of 2022, about different uses of the turnip in one of their advertisments. #TurnipGate #ToriesNotFitToGovern #NeverTrustATory
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Jane T
(@Jacey_T) reported
@amscanlon Can't help on iphones but I've had own phone and SIM deal for years. Look at Lebara and GiffGaff. Can get deals for around £5 per month. She won't need loads of data. Do a comparison on uswitch or similar.
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Stevie-Oi
(@PoppyFatherCult) reported
Isn't it odd how the contract phone networks like EE, 02 and Vodafone have issues with keeping customers when they impose annual RPI increases Buy a phone direct from Apple & Samsung then go to a PAYG network like GiffGaff or SMARTY It's sh1† loads cheaper I did
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Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Crawley, England
@IAG828 GiffGaff is on the O2 network if that’s any help
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Liv
(@itslivmattock) reported
So … I lost the SIM card with the number linked to this account so I had to order a new one. Then I had to wait for GiffGaff to transfer my number. Then I tried to get a code sent to this one and it never came. Then I had to tweet Twitter Support / Elon Musk and practically beg.
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Stevie-Oi
(@PoppyFatherCult) reported
Isn't it odd who the contract phone networks like EE, 02 and Vodaphone have issues with keeping customers when they annual RPI increases Buy a phone direct from Apple and Samsung and go to a PAYG network like GiffGaff or SMARTY Owned by the biggest....... sh1† loads cheaper
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giffgaff | The mobile network run by you
(@giffgaff) reported
@TerryFCFCSmith Hi there Terry. Yikes, we're sad to hear you're having issues with your services. Could you please DM us your full postcode so we can check for issues in your area? - giffgaff Dana
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James Wright
(@JamesAWright77) reported
@LordHuw @tescomobile for an old contract, and is a way obviously to lock them into a new deal with a frozen price contract. Much cheaper than any of the other networks, which actually have stores in which you can go into for help and talk to someone - and giffgaff are only keeping their prices fixed
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Michael de Groot
(@stayingaliveuk) reported
@RobertHanna_eth @giffgaff for mobile and @Plusnet for internet. GiffGaff are not increasing prices for the whole year and use O2 network, regrettably Plusnet have recently.
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Lee Withers ENIC OUT
(@leewithers1981) reported
@giffgaff I have a question about my phone can anybody help me please
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füzzwêêd-poweruppu 🚀💎⚡👾💥
(@fuzzweed) reported
from
Brighton and Hove, England
@BreakIntoProg @barry_barcrest I chucked all my stupid overpriced business plans in the bin and went to Giffgaff a couple of years ago. Couple of odd little quirks, but really have no complaints and save a ton of money. Very good CS too. Tend to sort you out / benefit of doubt if problems.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@StevieB_tron We could look into this for you and see if what the cause of this issue is but would need you to drop us a DM. Alternatively you can reach out to our agents here, Retrieving data. Wait a few seconds and try to cut or copy again. - giffgaff Dana