Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (58%)
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Phone (16%)
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Internet (14%)
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Total Blackout (10%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: London, Carlisle, Burton upon Trent, Blackburn, Poplar, Derby, Harringay, Woodstock, Dunstable, Barry, Worksop, Batley, Liverpool, Bromley and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Carlisle |
Phone | |
| London |
Total Blackout | |
| Burton upon Trent |
Total Blackout | |
| Blackburn |
Wi-fi | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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SeahorseFarrier
(@4StarLeaded) reported
@Darmapow The only thing I can think of is to use a provider that doesn’t share its network (giffgaff as an example piggyback O2), but volume on the mast will muller the upload speed.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@selinnotcelinee This would normally mean that your phone isn't reading the SIM so it would either be an issue with the SIM card, or phone. However, we can also check the account to ensure everything is as it should be. Have you been in touch with our agents through your account? - giffgaff Emer.
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Del-4Ri
(@WolfieSmiffed) reported
@giffgaff Hi. Have used your data service for about a month in my flat and it's been fine but now can't get any signal or at times even connect to the network. It's like the tower is not working.
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Del-4Ri
(@WolfieSmiffed) reported
EE 4g tower that covers my flat is down *again* so mobile will not work there. Am in the park rn to get signal. After it happened last time I switched mobile internet provision to Giffgaff/O2 and for a month that's been fine. That too is now not working. **** my digital life.
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🌿 Jen 💐 °*•. Wear a Mask
(@coaldragon) reported
@cymrawes Giffgaff. You can have a monthly rollover for a minimum £6 per month. Warning though, they keep their price low by having no tele helpline, but their online help is excellent. Or Tesco, monthly rollover, bit more expensive but there is a tele helpline.
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ᗪᗩᐯIᗪ ᕼᗝᒪᒪᗩᔕ 💙🌹♿✊💚
(@david_hollas) reported
@BenjyNtheMonkey I've used Giffgaff for many years, they use O2 network so maybe the way to go would be check various network coverage in your area.
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selyoncé (taylor’s version) 🏠
(@selinnotcelinee) reported
@giffgaff I just bought a new phone- the sim has been fine in this phone for the past week. i haven’t been in contact with anyone because i was having trouble logging into the app. could you check the account for me please?
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Christine Green
(@Chris72green) reported
4th day with no giffgaff, Tesco, Vodaphone and EE mobile signal in SN15. Can get 4G and make and receive calls if away from home - so it is not a SIM issue. Talking with giffgaff agent, and no help as saying may be in a black spot or congestion - never happened before.
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Dan Hodgett
(@danhodgett) reported
Hey @giffgaff, I organised a return of a phone i bought a couple of weeks ago this morning via your site, the message said that I would recieve returns info via email but I haven't had anything through, are you able to help?
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Viecha
(@V1echa) reported
******* #giffgaff still cant fix network errors around town @giffgaff lazy people ... why the hell they work there if cant do the work ....
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Michael cooke
(@cookie1378) reported
@giffgaff I've been a loyal customer for many years now but I'm gonna be switching to a different network provider at the weekend the reason is once you use 80gb of data you slow down the speed from 8am to midnight which doesn't help me I have the always on data goody bag too
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MikeKAB
(@Mykiel_B) reported
@lrl014 @giffgaff Hi. Yes you can. You are allowed 20gig max data usage per goodybag in a 63 days period. Dont buy a goodybag bigger than 20GB for EU/EEA usage. Reason is after 20GB data will cost 0.36p/MB and u’ll still not be able to start a new goodybag early until it’s down to 100 MB or below.
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|||ꟻXKT||| GEIST
(@FXKT_GEIST) reported
@giffgaff Yo, upload speed has been pitiful. Until last week, I was getting 8Mbps up on average and now I cant seem to get more than 1. I use my connection for online gaming and need it to be reliable. I never use more than 100GB a month so fair use shouldnt be an issue.
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Carl
(@Badmungo) reported
@dougshaw1 @giffgaff Giff Gaff is owned by O2 so probably piggybacks on their network. Do you know of any O2 people with similar issues locally? Would be able to narrow it down to just GG or the local network?
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selyoncé (taylor’s version) 🏠
(@selinnotcelinee) reported
@giffgaff my phone keeps saying “no sim installed” when in fact there is. i’ve taken it out and put it in again and i’m still having the same trouble. is there a fault with giffgaff instead?
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𝗝𝗮𝗰𝗼𝗯 🏴 🙏 🇺🇦
(@jacobwyn29) reported
@giffgaff I moved to your network yesterday and bought an £8 goody bag, but have had NO signal since. How can I get a refund so that I can go back to my previous network? Thanks.
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Jude ✋
(@faybijou) reported
@BenjyNtheMonkey I'm with Giffgaff. Have been for years and never have problems with it.
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Aisha Seedat
(@aishseedat) reported
@giffgaff any issue with signals today, calls keep dropping.
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Simon Gallagher
(@vinf_net) reported
Any UK people out there done dual-SIM on an iPhone with Giffgaff and a trad network like EE? - any gotchas?
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B0¥3R
(@R_B89boxer) reported
@giffgaff Yo what the update on the nast that is down in my area
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Lynne Hayward
(@rgn_007) reported
@giffgaff I've left two agent help requests but I just get an error and a blank reference number. None of the community members have left any logical answer. How else can I get in touch?
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Grace Kay
(@graceeeekay) reported
@giffgaff No is this something you can help me with
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Dougzy, a bit like Banksy but with a D yet zy. 😉
(@DougzyA) reported
Giffgaff network a dehumanising customer services. If you've a major issue you will never be able to talk to a human being to walk you through it. Cold & heartless robotic customer services can't even leave a number to ring you back, the dehumanising aspect, if not techy savvy.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@FXKT_GEIST Oh dear, that's not good. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya
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Yindee
(@yindee8191) reported
@philh_50 @VOXI_UK @giffgaff I’ve been with Voxi for a while and never really had an issue as I’d not left the U.K. during that time but I’m certainly reconsidering now!
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Del-4Ri
(@WolfieSmiffed) reported
@giffgaff Yes, no worries. I'm having to do this from my phone in the park, to get service so please bare with me
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Katie
(@VinnieLouu) reported
@tescomobile As I stated yesterday, my partner is on O2 and his friend is using GiffGaff. Both not experiencing any problems. I’m new to the city and also 40 miles away from where I used to live, so I don’t know anyone yet. I have to travel to near Four Oaks to be able to get signal.
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Paul V 🏴 🏴 #THFC #COYS
(@paulveness1974) reported
@giffgaff is there any reported network problem in the Ky14(Fife, Scotland) postcode area.. I have not had any network all day so far.. #giffgaff
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Marc 💚 ⭐️⭐️ 💜🇺🇦🌻
(@marcwillson) reported
@giffgaff I was at Gatwick airport trying to check up on a much delayed train. It has finally arrived and on the move now. Wife had same problem though
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Shahrukh Siddiqui
(@Shahrukh00003) reported
@giffgaff you guys generate invoice of customer?