Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Internet (41%)
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Wi-fi (28%)
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Phone (23%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: London, Poplar, Manchester, Ealing, Halifax, Nottingham, Leeds, Coldblow, Newark on Trent, Monmouth, Radlett, Brighton, Glasgow, Cumbernauld and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Poplar |
Phone | |
| London |
Internet | |
| Manchester |
Wi-fi | |
| Ealing |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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AL-AWAL MOTORS
(@alawalconcepts) reported
@giffgaff can you help me roam my line please
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Victorian Dad
(@VictorianDad) reported
@ihopethisis @giffgaff Failing to see what you find controversial about this post? The reference to No. 10 Downing Street having a revolving door? The promise to keep current prices for over a year? What makes you think that this post was a bad decision?
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Si Roberts
(@Walnut_No1) reported
@giffgaff what’s happening with your online service? Every time I’m trying to access my account it’s saying it’s a problem on your side? This isn’t the first time either, need to access my account
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☆Bandit☆
(@WildWestNut) reported
Hey @giffgaff how do I turn on 5G on my phone looks through my settings an it’s just showing up as 4G but I ordered a 5G sim any help is appreciated
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Bagpus Hi there. We do not offer or support eSIMs unfortunately - giffgaff Jade
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Peter Edwards
(@PeterEdwards99) reported
@TeeNoodles @BlokeOnWheels Sky, Giffgaff, Lyca and a bunch of others don't have their own network, they essentially rent from people like O2, EE etc. Far as I know only 3, O2, Voda and EE have a network. So I presume tenants have to charge if "landlord" does? Or can they set roaming pricing independently?
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Campras
(@campras) reported
Dear @giffgaff why my roaming in Italy doesn’t come back with a fresh new goodybag? I’ve tried everything and beyond: your app says I have 5Gb+money. But still, I cannot connect to any provider. Please Help!
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G-O-I
(@TheGophergod) reported
@giffgaff is there a problem I am waiting for the verification code to log in but its not come
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Chris
(@HristiyanHrist4) reported
@giffgaff how come i had full service yesterday and now i have none. Fix it!
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Campras
(@campras) reported
@giffgaff Checked: And yes, it’s enabled. My iPhone connects but with no signal bars with any provider and I’m in the same place where I was regularly connected 8 days ago and anyone else gets signal. Any other suggestion?
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Ibra198110
(@ibra198110) reported
I'm in China and I need help. Can anyone tell me how to top up my GIffgaff free calling card? Or a friend who can help me buy a Giffgaff top-up coupon in the UK?
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- 💛💙
(@editsfqx) reported
@giffgaff my phone is saying i have no service when i’m in range of getting service, i’ve tried taking my sim out, restating my phone and even resetting network settings and it’s not solving the issue
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PandaTrds (Panda clan✌️🐼)
(@The_PandaClan) reported
@giffgaff The worst network on planet earth
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Lasa Mohamad
(@LasaMohamad) reported
@Jobjohn @giffgaff Same issue, no network around Manchester or Bolton!
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giffgaff | The mobile network run by you
(@giffgaff) reported
@MiaNobbs That's not good Mia. Please send us a DM with your full postcode, so we can rule out any network issues in your area that could be causing this. - giffgaff Jeanette
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John Woods
(@Yorksims) reported
@Bagpus @giffgaff Giffgaff don't support esims unfortunately.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@editsfqx That's not good. Are you able to send us your full postcode via DM and we'll see if there are any issues in your area that could be causing this to occur. - giffgaff Jeanette
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Alex Napier Holland 🦍
(@AlexNapierNomad) reported
@giffgaff we both know that GiffGaff have totally dropped the ball on eSIM - you’re years behind already. Now that Apple’s killing eSIM will you finally support them - or do you plan to simply let your business fall apart?
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(((JD))) 💙🌻
(@Jobjohn) reported
@giffgaff Hello. Tried that again. Does nothing to help. My postcode? It’s anywhere on way to work, Manchester. You want the postcode of every station?
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Lawrence
(@Lawrencemuraga) reported
@LisaBoyles @giffgaff Have tried them but 02 network is so poor definitely moving on to a more reliable network
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Bloke
(@Testipickle) reported
@CompanySuisse @giffgaff Not at all. I was on it 3-4 months and had enough. Might have improved since then I dunno, I'd never try them again.
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Simon Ruffle
(@nhsfatcat) reported
@Parody_RCGP @giffgaff By commissioning a service they have admitted it’s worth 170k when they were paying 70k. Perhaps they’ll pay properly for all the services that the Cumbrian GPs provide.
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Andrew Pendleton
(@AJPendleton) reported
Hi @giffgaff I’m off to @VodafoneUK tomorrow because you changed the rules on roaming and capped my data after I’d left for summer hols. And then refused to help. Just important for firms to know why customers move their business. Also getting a better deal.
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Bloke
(@Testipickle) reported
@CompanySuisse @giffgaff Be careful on Giffgaff, have a back up sim if your phone allows it cos the network goes down, a LOT. No calls in or out, sometimes days at a time. Nobody to complain to either other than other users on their forum.
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Zac⁴⁴
(@Zac_Greaves10) reported
@olivias63 @MercedesAMGF1 Is it bad the one thing I took from this is your a fellow giffgaff user 😭
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Bagpus
(@Bagpus) reported
@giffgaff is it possible to covert to an eSIM please? My phone has one SIM slot and one eSIM. I'm traveling soon and seems they mainly have Sims where I'm going. So it would help if I could use the eSIM for Giffgaff. Thanks for advice
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a box full of owls
(@howlieT) reported
Honestly, the main problem with @giffgaff as a network is that if you have a non account issue it relies on the stack overflow method of help. Love to hope a random stranger sees my question and knows the answer guys!
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Mia Nobbs
(@MiaNobbs) reported
@giffgaff my phones been out of service since yesterday, even after doing a network reset; what is going on? I can’t work with a network who can’t supply me with service
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Jessica-Louise ✨
(@jessica__gannon) reported
@All4 BRO WHY IS YOUR APP SO BROKEN. it’s asked me 8 times to confirm to watch rick and morty and also showed me 4 dominoes adverts and 2 giffgaff ads. sort your **** out.
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Wat
(@ihopethisis) reported
@giffgaff Is the social media manager not paying attention to current events or is this a cynical attempt to court controversy? Either way this post was a bad decision