Giffgaff Outage Report
Why is my Giffgaff service not working?
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If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (37%)
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Wi-fi (26%)
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Internet (21%)
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Total Blackout (15%)
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E-mail (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Bristol, Burnley, Airdrie, London, Leeds, Poplar, Birmingham, Bournemouth, Borehamwood, Lytham St Annes, Manchester, Glasgow, Chingford, Swansea and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Internet | |
| Burnley |
Phone | |
| Airdrie |
Total Blackout | |
| London |
Wi-fi | |
| Leeds |
Internet | |
| Poplar |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Benny Hall
(@BennyHall17) reported
@giffgaff Thank you Jade, think it’s time I found a new network provider. Shame to leave but giffgaff service been getting worse and worse lately.
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Hammaad
(@Hammaad_55) reported
@giffgaff 4G not connecting only getting 3G help
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My6percent
(@My6Percent) reported
@giffgaff Hi there, am a v happy customer. Currently trying to work out why I can't see to top up my goodybag. Keeps asking if I want to recur, I click no, but then can't seem to buy a goodybag. Has something changed?
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Daz Furey
(@DazFurey) reported
@jaggytooth If you can afford it, buy a refurbished phone on eBay. Get a sim with with giffgaff. You’ll spend less over all that way. Obviously depends on reception too but. Giffgaff use O2 network’s. I bought a phone for about £600 and pay a tenner a month for line/4g
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Peter Bennet 96.5% #FBCC
(@Peter_Bennet) reported
@giffgaff Hi, I've to make a video call on my phone but that does not seem to be an option and internet search seems to indicate this might be a service provider feature - is it? Also found references to wi-fi calling and again that seems to be a service provider thing.
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Mark Thornton
(@MarkThornton12) reported
@SMARTYMobileUK thanks for leaving us with no service! I think I will be moving over to @giffgaff
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giffgaff | The mobile network run by you
(@giffgaff) reported
@JohnMor08387324 Oh dear, that's not good. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya
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Jacksonville
(@Jackson25__) reported
@JedrzejMalinow1 @giffgaff Need help?, why not send a direct message to CLIP4OX on instagram he got my account fixed immediately I contacted him…
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💛BabyDogeCoin $SHILL£R- Don't Gamble - HODL
(@GambleWean) reported
@giffgaff started off as the people's champion Now just like any other network that matter since money and now treat us early customers like IDIOTS Contract from pay as you go
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virgil
(@kdsvirgil) reported
Quick postscript to the recent Milan trip. @giffgaff really do offer a great service - no roaming charges meant a headache removed. And thank god for @NHSScotland - they didn't save my life but the vaccination app meant I could enter the country and move freely with no effort...
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giffgaff | The mobile network run by you
(@giffgaff) reported
@sebtweet Unfortunately, we are an online network only and have no number for you to call us on and vice versa as our systems do not have access to phones. You just need to select 'continue' under not a member, and follow the on screen instructions – giffgaff Nicole
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Benny Hall
(@BennyHall17) reported
@giffgaff I’ve gone to the office today but unable to do any work as giffgaff not working, I have over 14 gig left of my monthly allowance. Post code is PO1 2AB
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Tom Robertson
(@mrtomrobertson) reported
@giffgaff Two weeks now with issues in area GU25 4BU. Impacting on my calls to Poland. Not acceptable!
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floatin
(@jiggsprodigy) reported
Giffgaff service is SHOCKING
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mike miller
(@mikemilleresq) reported
@GibbsMatt @EE You could try giffgaff fairly certain they won't credit check you, I assume this is a monthly contract issue?
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Peter_Bennet Both phones would need to support video calling to have the option to do that usually, Peter. What's the make and model of phone that you're using? - giffgaff Emer.
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Benny Hall
(@BennyHall17) reported
@giffgaff is your service Down today?
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John Morris
(@JohnMor08387324) reported
@giffgaff why is your internet so poor ? Rarely get 5g I can be in area with full 4g and buffer constantly or don’t load
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z52782
(@z52782) reported
@SulaymanHussein @giffgaff Sorry to hear that, what seems to be the problem you are having with @giffgaff ?
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Doug Alldred
(@DougAlldred) reported
Wondering if anyone @O2 or @giffgaff can explain why mobile internet shows as 4G but simply doesn't work in Newport, IW (PO30), and has been that way for about 18 months?
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giffgaff | The mobile network run by you
(@giffgaff) reported
@SiG_B4D_TEKKERZ Oh dear, that's not good. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya
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jakoaksn
(@jakepollop) reported
@giffgaff u have refunded me and have only AFTER said it’s going to take 5 f*cking says to return. i have no connection no nothing wtf
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Me
(@JasonPe15013394) reported
@giffgaff lost service in huff gaff 6am as number porting over got 4g now but number still won’t change over plz help
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hywel
(@daycoder) reported
@Snaptophobic Might not be what you want, but I usually buy refurbs from giffgaff and haven’t had a bad one. They start at £79 for a scruffy but fruity one.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@lightning_hands This is not something we are currently planning to support - giffgaff Jade
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giffgaff | The mobile network run by you
(@giffgaff) reported
@rhi_1308 Oh no, that's not good. Please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya
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Creventa
(@creventa) reported
@loupepper But EE cannot be cancelled as easily as GiffGaff (which runs on the O2 network)
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Ellie Jane🌱🏳️🌈
(@Drallasta) reported
@LordNotix giffgaff, I buy my phone and I'll never go back
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Jem
(@jemjabella) reported
@ryangibsonuk @SMARTYMobileUK I've just started migrating my numbers from giffgaff to smarty after a tip off from @theotherman - signal is no better round here but worth it for the wifi calling support alone 🙌 I can actually hear my clients now, it's a miracle.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@lightning_hands Hi there. eSIMs are not something we support unfortunately - giffgaff Jade