Giffgaff service status: outage reports and connection issues
Why is my Giffgaff service not working?
No problems detected
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Full Outage Map
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Problems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
- Phone (44%)
- Internet (32%)
- Total Blackout (13%)
- E-mail (7%)
- Wi-fi (4%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Batley, Johnstone, Pwllheli, London, Dundee, Walsall, Camden Town, Watford, Oldham, Glasgow, Hackney, High Wycombe, Leicester, Washington, and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Batley
|
Internet | 23 hours ago |
|
Johnstone
|
Phone | 1 day ago |
|
Pwllheli
|
Phone | 2 days ago |
|
London
|
Phone | 2 days ago |
|
London
|
Phone | 3 days ago |
|
Dundee
|
Total Blackout | 6 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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K!mpossible 💙 (@BubbaBubs2007) reported@giffgaff good morning, I bought a phone from giffgaff last April & I believe its still in warranty. I am unable to get signal despite following all the steps including a new sim card & still no signal. I can only assume its the handset. Will a cracked screen affect the warranty?
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ifastcc (@ifastcc) reported**** giffgaff. They shut down my account and kept my £30 balance. How is this not robbery? @giffgaff @CommsOmbudsman @Ofcom
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🫀 𝔱𝔞𝔩𝔦𝔞-𝔟𝔩𝔲𝔢 ⚧︎ ☆⋆｡𖦹°‧★⋆𐙚₊˚⊹♡ (@belovedharlot) reported@dbcxptures i've had no issues with voxi and i'v been with them for year (it's a little expensive if you want a realistically useable amoung of data though, imo, compared to say giffgaff)
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Shark peppers (@yhm505037470433) reported@giffgaff Listen, you have no right to disconnect my service. I’m a legitimate user currently residing in China long‑term. Blocking my card will cause me serious trouble!
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MidgecpfcⓂ️ (@Midgecpfc) reportedShite mobile coverage on @giffgaff because O2 is down in my area as well @virginmedia How I so wish we could go back to the old days of having 4/5 channels and having no subscriptions or relying on Internet to do basic things. I WANNA WATCH THE ******* FOOTBALL!
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The Chumpasaurus (@TheGrumpasaurus) reported@giffgaff Trying to top up my mum's phone but you **** app has logged me out AGAIN. Can't log on because of the two factor bullshit sending a code to my other phone. You are ******* useless, your app is ******* useless.
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sable (@SableVex) reported@Arsemicke @dbcxptures Can only speak for myself mate and it’s a drastic difference. In the midlands and I haven’t had any issues since switching from giffgaff.
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Stevio (@Rothbury01669) reported@JohnTillUK @O2 @Mozilliondotcom I was with EE over 18 years (from the Orange days). When they were bought by BT their renentions deals went up the spout and they wanted £60/month for a new iPhone 13 and that was at a discount. So I requested a PAC code on the website and bought my phone direct from Apple for £36/month over 2 years I moved to Giffgaff (which is 02 but been fine for me). Within an hour of the PAC request a guy from EE phoned me and said, why are you leaving after all these years ..... told him why and he said, we can offer it for £50. I said too late. Even with a £10/month sim deal on Giffgaff it was still cheaper and I never went back and I am still with Giffgaff 5 years later My friend works for Three and he said that legacy customer leaving is a red line for the companies because once you go, you'll never come back and they also know that once the customer discovers they can buy the phone direct from the manufacturer with 24 month 0% terms, it's the end of the line for the working model
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Fergus Kiely (@fergus_kiely) reported@giffgaff @KielyFergus Still unresolved. Giffgaff deliberately making it difficult to reclaim money that has been taken from my account without authorisation. Going to the regulator and will provide full disclosure as to resolution.
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Quintessentially (@Hesketh_CW) reported@dcuthbert @Cliffinkent O2, VF, Giffgaff? Which is which you ******* idiot. Try a decent network provider for a start
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Lucky (@665162) reportedDear giffgaff Team, I am writing regarding the email I received stating that my service (mobile number ending in 3047) will be disconnected due to extended use outside the UK. My account/number is 7768423047.
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Ry Ry #coyg (@Ry_R0se) reported@giffgaff when will issues be sorted in mk451ph area have no data connection
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Custom Wedding Portraits (@LoveFrameStudio) reportedGiffgaff is cancelling users' SIM services, and many customers are unable to get a refund—this is terrible!
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jo (@scjott57) reported@giffgaff my daughter accidentally clicked on the contract package when selecting an earlier monthly plan as she had run out if data. How do I check if its gone through and if so how do I cancel?
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LuciaLatinaGomez (@TheLuciaGomez) reportedugh! how did we all collectively as a society accepted companies in general becoming shittier and shittier while increasing prices? Trying to contact @giffgaff... no phone number, no agents .. Have to wait 24 hrs for a pos reply or "ask the community". WTF AM I PAYING FOR THEN?
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giffgaff (@giffgaff) reported@JBR___ Hi JBR. We appreciate that this is frustrating. When dealing with the HelpBot you need to ensure to follow the prompts and reply fully, or else the bot will be unable to identify your issue and be unable to connect you to an agent - giffgaff Hannah
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giffgaff (@giffgaff) reported@Mishishell No problem, Michelle - giffgaff Hannah
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sable (@SableVex) reported@Ricky_ting777 @dbcxptures Strange, I spend most of my days in the country or near/on farms and it has done a full 180. Was giffgaff for years until this issue forced me to try something new
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Shoshanah Cohen (@sc2987) reported@bt_uk And if she were going to switch mobile providers, it would be to Giffgaff, as we're all with them. Not you. You should never be pushing extra services on people moving to a social tariff (or anyone, but especially those likely to be vulnerable).
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zaf (@zaffyzak) reported@giffgaff Yeah no, same bloody script all the ******* time! Bye I’m moving to other network that’s more reliable
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Pac Amaru Shakur (@Tupac_19961996) reported@instablog9ja I have unlimited data with giffgaff uk network and I pay £15 every month through direct debit and i connected my smart tv 📺 my laptop 💻 my other gadgets using this unlimited data 📈 with hotspots connect etc this guy is talkin nonsense wtf he’s a criminal smh
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Leila - レイラ (@twistedhumanoid) reported@giffgaff I cancelled in the end. I’ve had zero service and now lost £14. Not very happy honestly. Like getting blood out of a stone. Shocked I don’t even get my money back.
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giffgaff (@giffgaff) reported@LumosZhang26297 Hi there. Please send us a private message if you need help on knowing how to reply to the email or how to contact an agent appropriately. - giffgaff Gavin
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smallest ferret🔫 (@marcoDuomo) reported@heroinechrist @entheziz Wtf is giffgaff
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⚒️John Phillips⚒️ (@JohnWHUFC80) reported@giffgaff Now that's service @EE and why I've left you
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🔌 Bailey 🎥 (@Baileylawlesss) reported@giffgaff iv been with you lot for 8 years no problem at all signal great 4g/5g great, realised I don't actually use unlimited so I lowed it, now it barley works it's a joke
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giffgaff (@giffgaff) reported@gemcq2 We understand. The bot is still learning, so sometimes can get things wrong. Based on your issue we would recommend stating that you need to return the phone, but that there is no option on your account and this should connect you correctly - giffgaff Hannah
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Ricky Thompson (@RickyTh89191902) reported@EPatroits31000 @giffgaff Since virgin took over o2 the Internet gone ****
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Garfield StJohnSmyth (@MittArmstrong) reported@giffgaff worse customer service ever. Can't be bothered helping when there is something wrong so you have to try and cobble your way through their community hoping someone else has had the same problem. Stop trying to be quirky and try being helpful
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billy horan (@billyhoranuk) reported@giffgaff my wife tried to enter into phone contract via yourselves, and because she has never used klarna the contract can’t be fulfilled. Hugely irresponsible that via your chat function a person suggested taking debt/credit with klarna to improve score and support the order..