Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
-
Wi-fi (55%)
-
Internet (20%)
-
Phone (16%)
-
Total Blackout (8%)
-
E-mail (1%)
-
TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Bromley, Poplar, Midhurst, Winchester, Bristol, London, Tower Hamlets, Cardiff, Louth, Sheffield, Bushey, Leyton, Manchester, St Albans and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Bromley |
Internet | |
| Poplar |
Wi-fi | |
| Poplar |
Wi-fi | |
| Midhurst |
Phone | |
| Winchester |
Internet | |
| Bristol |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
-
G
(@Gordon_998877) reported
@nsandihelp @Langfordgolf Having same problem ie typing # to NS&I security calls & you've said same to me that it's poor-quality compression of reverse DTMF files. I feel this is "new" & NS&I shld do more inc contacting the main network providers. I've raised w/ GiffGaff but I think NS&I should do more.
-
Super Wayne
(@SuperWayne11) reported
@giffgaff its a terrible way to treat customers, can a please get what a paid for or my money back
-
Melroy
(@melroykazoole) reported
@giffgaff what’s going on with my internet recently? Data seems to be flying out the window but apps are slow or won’t load and keep getting asked to check Internet connection 😫 is there a problem?
-
giffgaff | The mobile network run by you
(@giffgaff) reported
@Gemma_OcTh We're very sorry to hear this, Gemma. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade
-
giffgaff | The mobile network run by you
(@giffgaff) reported
@Lovelylisa09 We're very sorry to hear this, Lisa. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade
-
𝕲𝖆𝖗𝖞𝕽𝖚𝖘𝖘𝖊𝖑𝖑
(@GR19161970) reported
I'll give them their due they deliver alright not a bad network at all @giffgaff
-
Justin McAree
(@justin_mcaree) reported
@giffgaff Can't get Android app to load. Deleted and reinstalled. You aware of any issues?
-
Open Dorz
(@open_dorz) reported
@giffgaff I have been struggling to get giffgaff to help us with our help the phoneless campaign only asking to waiver connection fee and i have been messed around by your team leaving me un answered for weeks and now saying they cant get intouch with the relevant
-
Steve johnson
(@Stevieboyj1000) reported
@giffgaff Still we wait for the app to be fixed.....this shows how unorganized and unskilled Giffgaff really is....when there's a problem they haven't got a clue how to fix it !!
-
RULE BRITANNIA. 🏴🇹🇻🇹🇦🇹🇨🇸🇭🇬🇧
(@borisourhero) reported
@giffgaff your always on is crap , cant even run a youtube video
-
Jon Pow 🏳️🌈
(@nojwop) reported
@giffgaff 96 hours later and you still have not resolved the goodybag incident. Utter incompetence and i beg people to think twice before switching to giffgaff as their mobile phone service provider.
-
Open Dorz
(@open_dorz) reported
@giffgaff I think its sad how you preach about community yet the ones that are really struggling you cant help, it really just comes down to money, i have been with giffgaff most of my life. Think its time to change Help the phoneless- we provide basic mobile handsets to the unfortunate
-
Lisa
(@Lovelylisa09) reported
Does anybody have problems with @giffgaff being slow and 4G not loading things properly when out and about?!
-
R🔥nge Heating
(@RangeHeating) reported
from
Stockport, England
@giffgaff Doesn’t get to the root of the problem though. And it doesn’t help prevent it happening to others who may not be as savvy and may fall for it. @Ofcom
-
Steve johnson
(@Stevieboyj1000) reported
@giffgaff @justin_mcaree I think you should look at getting a new team with how long this problem is still going unfixed?????
-
Jon Pow 🏳️🌈
(@nojwop) reported
@giffgaff Nearly 72 hours now and no resolution to no goodybag for my iPhone. 144 hours for some other poor souls. I used to actively recruit and recommend giffgaff. Not anymore. £449 MILLION revenue in 2018 and you can’t provide a reliable service
-
Super Wayne
(@SuperWayne11) reported
@giffgaff a need the 20 pounds back that has been wiped from my credit if u cant provide me a service here
-
Steve johnson
(@Stevieboyj1000) reported
@giffgaff All gone downhill since then aswell....poor reception and still unable to get on the app !!!
-
Gemma
(@Gemma_OcTh) reported
@giffgaff What is going on with my phone signal? Is it poor because I’m now unfortunately living next to a building site...?? It always used to be ok but I will have to change network if this carries on #wfh
-
giffgaff | The mobile network run by you
(@giffgaff) reported
@justin_mcaree Hello there, We are currently having issues with the app log in at the moment. The team are working on resolving this and in the meantime, we advise that you use the browser to log into the website. 1/2 - giffgaff Ann
-
Luke
(@Luke_Johns_) reported
Finally leaving @EE after over a decade. Adding a "free trial" of a service onto my number without consent, then charging me for it because I didn't know to opt out. See you very soon @giffgaff
-
giffgaff | The mobile network run by you
(@giffgaff) reported
@ESL_Top6Wankers Oh dear. Please can you clear your cache, cookies and web history then try this again. Please also try using a different browser or device, as this should help - giffgaff Jade
-
Ian Webster
(@HeliosHutch) reported
@giffgaff hi, having issues making and receiving calls in the CV21 postcode. Is the network having issues?
-
Blademan. 🌸
(@johndmtb) reported
@mollygiles2015 @EE Vote with your wallet. I buy a Goodybag from Giffgaff every month, never had a problem. Not sure they do business accounts.
-
giffgaff | The mobile network run by you
(@giffgaff) reported
@melroykazoole We're very sorry to hear this, Melroy. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade
-
Alison Kriel 💙 #ubuntu #AntiRacist
(@AlisonKriel) reported
@RaeCX @Annmariechild Easiest solution! Cheap phone and giffgaff- sorted!
-
Jon Pow 🏳️🌈
(@nojwop) reported
@giffgaff @Ofcom 97 hours without a resolution to the meltdown of your goodybag purchase systems. utterly disgraceful.
-
giffgaff | The mobile network run by you
(@giffgaff) reported
@rra__x We're sorry to hear this. Please send us a DM with your full post code, to see if this is being caused by an issue in your area. - giffgaff Jeanette
-
Beeflump
(@Beeflump1) reported
@MickeyPearce17 Mate it's crazy. Gotta get a cheap giffgaff sim that you never have to top up (I have one) and send all your junk there. Oh and get a hotmail email address. :)
-
ROLO 🧜🏾♀️ 🐉
(@rra__x) reported
@giffgaff my internet has been down since this afternoon 😠