Giffgaff Outage Report
Why is my Giffgaff service not working?
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If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (52%)
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Phone (20%)
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Internet (17%)
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Total Blackout (9%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Reading, Ely, Hemel Hempstead, Leeds, Cranleigh, Ipswich, London, Guildford, Islington, Bushey, Southend-on-Sea, Plymouth, Belfast, Gillingham and Lancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Total Blackout | |
| Ely |
Phone | |
| Hemel Hempstead |
Phone | |
| Leeds |
Total Blackout | |
| Cranleigh |
Phone | |
| Ipswich |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Bhoyalways1
(@gGuinnessnut) reported
@ThreeUK This is 2nd time in as many months with this **** network, get better signal from pay&go o2, giffgaff ffs, disgrace
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j8hnb
(@j8hnb2010) reported
@EE @giffgaff wtf happened to unlimited data goodbag or a plan with unlimited data for pay as you go you made it so hard to purchase ffs
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j8hnb
(@j8hnb2010) reported
@EE @giffgaff wtf happened to unlimited data goodbag or a plan with unlimed data for pay as you goade it so hard to purchase ffs
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Crunchy
(@Crunchyjayman) reported
@TroyByrneUK @Starlink Get an unlimited giffgaff sim or something else if the signal around you is okay. You can probably get something for around £20
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The ghost of Mughals past🔻🍉🍁
(@FridoKala) reported
Got a 3rd phone from giffgaff to replace the refurb that I purchased over a year ago. This one doesn't work either. I think I am done trying to get a working phone from them and am just going to change provider. Do not buy refurbished phones from giffgaff.
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Lee Wakefield
(@anorak58) reported
@EE Contract ends 16/06 for 2 iPhone 14s. Want a sim only deal until we upgrade later this year. You can offer 5/10GB deals. Very poor when I can get monthly deal with giffgaff for £8 for 5GB. Obviously not worried about customer retention.
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Rambling Rosey
(@child2mann) reported
@MarinaPurkiss @EE Sign up to Martin Lewis' MoneySavers website and get his weekly email full of latest offers and practical help similar to Which but free. EE has bad customer service. I have a SIM from GiffGaff that costs me £10 a month but I am a light user
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BornFab_NotAFAB
(@Ms_MerryThought) reported
@MarinaPurkiss @EE I never have a contract. Use giffgaff and monthly goody bag. Can never be overcharged or get into any of these silly situations.
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Dirk Bruere
(@DirkBruere) reported
@dshensmith @ThreeUK I use giffgaff Zero problems
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ely
(@elyy033) reported
@giffgaff I have unlimited data and my bill has been paid, but my data is not working and I have no access to internet
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Stephane
(@ptitstef1) reported
@giffgaff Hi, any explanation why Jersey is not included in your goody bags/roaming ? I'm there for the weekend and it doesn't work. My partner on O2 (Giffgaff uses its network) and it's included. Thx
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thinfluencer
(@notgayneverwas) reported
can someone recommend a uk service provider that isnt giffgaff. their service is actually terrible i hope they see this tweet and kill themselves
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#luc-ifer
(@lucifer261164) reported
@NedHartley @ThreeUK No alert for me on o2 network with GiffGaff
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GameTripper | Matt Gardner
(@GameTripperUK) reported
@gatchacaz That's so weird! Also, I flirted with Giffgaff years ago. I hate the forum-based support. So weird!
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Dominic
(@D_Rodders) reported
@giffgaff Hi, struggling to login to active our SIM, as I don't know my giffgaff number, or member name! Only the email address I signed up with. Any ideas?
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Phoebe
(@PhoebsBo) reported
@MartinSLewis I’m with GiffGaff who use the O2 network, and I didn’t receive the emergency alert. I have an iPhone 7, currently running iOS 15.7.3, and I have the extreme and severe emergency alerts switched on in my settings/notifications.
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Original Rizz
(@ZacEyre) reported
@beckymil1 @ScottGShore I was sat watching the footie with 8 of my mates, literally all on apple but one on O2, I’m on Vodafone a couple on EE, a couple of Three and on giffgaff, some went off, some didn’t, all down to notification and privacy settings
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topdoghoward
(@topdoghoward) reported
@MartinSLewis A number of phones all latest ones yes not at 15:00 all before but old 2 Nokia nothing came both on giffgaff but Samsung S20 yes maybe only came via 3/4/5G signal I’m guessing
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david
(@david43ni) reported
@giffgaff hey a didnt get the emergency alarm iphone 13 pay and go is that a u problem or .gov issue
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Harry Thompson
(@hazzachops) reported
@VOXI_UK My number was due to transfer over from giffgaff today. But it hasn’t as it’s still showing my Voxi number. Can I get some support please?
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ShazzBakes
(@ShazzBakes) reported
@TrickyMcKicky I've 197 lines of data (still awaiting network from 20). GiffGaff, Tesco, iD, Virgin: some named that + "O2" or "EE" but most didn't. So I can't sort properly unless the actual provider is listed. There are 4 Three customers who DID get the alert. So it wasn't a complete ****-up.
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Greg Sully
(@PhattGreg) reported
@gingerninja1974 @giffgaff It appears it’s the set up of the phone. Which for a emergency alert seems to be failing! You can only receve it if you enable the function in settings, you can only get it if your using a 4G of 5G signal. Not well thought out plan at all!
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Claire Gledhill
(@clairegled) reported
@giffgaff just received a second emergency alert this morning? Not to brag but…
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Only Me
(@WifeOfATechie) reported
@ShazzBakes EE network, through GiffGaff.
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Mulier Fortis
(@MulierFortis) reported
Well, for some reason my phone didn't go off yesterday - and the signal was down to H+ instead of the usual 4G... was this a @giffgaff or @O2 problem in Thanet?
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AnnaJoe
(@AnnaJoe2022) reported
@mrdanwalker Nothing, no alert received, 4G phone, switched on, 02 network (GiffGaff)
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Mark Bailey
(@lanlith) reported
@PaulOBrien O2 got it and Plusnet. Giffgaff not and not 3 here! Half my family wiped out in a real emergency 😝
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Andrew Roberts 💬🏳️🌈
(@AndyMRoberts) reported
@Rick_Turner @TheSimonC90 I’m with giffgaff which runs on O2. What is the coverage like where you are? If you were not receiving a 4G/5G signal at the time of the test, you wouldn’t have received the alert. There are so many places around here that only get 3G and they won’t have received the alert.
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T Roberts 💙 😷
(@industrialteg) reported
@CentralBylines Husband did (including the alarm noise) I didn't, so it was 50:50 in our house. I was definitely on 4G. I'm with Giffgaff who use O2s network (I think?)
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Natalya Dell
(@natalyadell) reported
@helenvecht @rogermerriman Three seem to have cocked up by lots of people on their network not getting it. I've seen QTs suggesting other networks repeatedly broadcast the alert (as per spec) and Three didn't... I was on GiffGaff and Three, dual sims, so could have been either which got it.