Giffgaff service status: outage reports and connection issues
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Problems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
- Phone (52%)
- Internet (33%)
- Total Blackout (8%)
- Wi-fi (5%)
- E-mail (3%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Birmingham, Aston Clinton, Gunnislake, Newcastle upon Tyne, Caldicot, Sheffield, Halifax, Manchester, London, Morden, Bradford, Livingston, Rishton, Ashford, and Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham
|
Internet | 11 hours ago |
|
Birmingham
|
Internet | 16 hours ago |
|
Aston Clinton
|
Internet | 20 hours ago |
|
Gunnislake
|
Phone | 1 day ago |
|
Birmingham
|
Phone | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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kazzie (@kazzie222) reported@stitch_83 @giffgaff I feel your pain Pete , I got so fed up with not being updated or given an date for when the service would resume I’ve gone with another provider
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BabyofAfrica® (@BabyofAfrica) reportedCurrently a free agent in search of a new club... Done with Vodafone after 12 years of service agreement 🤝 they won't offer me a new handset. Started with One2one in 2005 and thinking of going back to EE now. Giffgaff - tried them years ago, not bad... O2, never a fan of this company, they're too strict... Lycamobile, I like them and still do but I want big name... same goes for Lebara. My proposal: 💣 Unlimited UK mins & Texts I don't care about this, I'm more concerned about data... 💣 150GB to Unlimited Data £20/ month max... I need this ASAP...
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fullcirclephoto (@FullCircleNE) reportedHey @giffgaff My broadband deal with Virgin ends in April and I really want to jump ship to yourselves. The service checker says I can't get it as you're not in the area but checking my neighbour who isn't with Virgin, it says he can sign up. Please help.
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Nissimlemos (@Nissimlemos23) reported@giffgaff After 6 years with you guys, that is how you are treating me Change my address and in the new one your signal doesn’t work, I have 2 newborn babies at home and I can’t stay without signal And now if I cancel I will have to pay?really? This is how you treat a 6 years costumer?
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michael bell (@newcastleguy) reported@giffgaff as gifgaff run on the 02 network has anyone had any problems, network is poor right now, cuts you off while in a call, delayed in connection?
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giffgaff (@giffgaff) reported@Surprice123519 Hi there. At the moment we only deliver SIM cards to selected destinations, and unfortunately if the country isn't listed we are unable to ship a SIM there. We're unable to advise on when this service will be restored to more destinations - giffgaff Hannah
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Fred (@fred6279) reported@cyrilnotes @Fremond_ Go to an MVNO network. Essentially of them except Giffgaff have the same priority as regular customers on the main network. Voxi uses Vodafone and Three and is very cheap so I recommend that.
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giffgaff (@giffgaff) reported@gemcq2 We understand. The bot is still learning, so sometimes can get things wrong. Based on your issue we would recommend stating that you need to return the phone, but that there is no option on your account and this should connect you correctly - giffgaff Hannah
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Si (@Si_67) reported@O2 It's 2026, and you can't even repair a broken mast in order to restore a mobile phone signal to a village of 17000 people. Reluctantly, PAC obtained. Such a shame after some 30 years of being with your network (Cellnet, BT Cellnet, Genie, O2, Tesco Mobile & Giffgaff). Bye👋
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James (@James4467613528) reported@finchyid1710 @beverleyturner A child can still buy a Fanta tho with no id, this is you cant have any until you verify, Not like a kid friendly version where you can still do some things it's just prove it or loose it, on device, instead of through the service you are using. For example giffgaff blocks adult content until you prove you are over 18. Some isp's block illegal sites. This doesn't need to be on device because if apple can do it, then why shouldn't samsung do it for their tvs which can also access illegal sites or porn these days. BUT, I have come to the conclusion that we've gone to far not parenting kids properly surrounding the internet and the gov has no choice or feels it has no choice, to do these things, Saying that there is no law for this kind of thing to be on-device so apple really has no reason to do it unless they know something we don't (likely)
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ฅ^•ﻌ•^ฅ (@makingdemands) reportedwtf is giffgaff
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zaf (@zaffyzak) reported@giffgaff Yeah no, same bloody script all the ******* time! Bye I’m moving to other network that’s more reliable
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Lord Miles Spencer LLB (@lordspencer) reported@giffgaff How long to fix mast near SO17 ? Ive been without service for 27 HOURS now
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giffgaff (@giffgaff) reported@Kari_Casanova29 We do not have access to accounts or cases via social media Karina. If you reply to the agents via your case, they will get back in touch as quickly as they can to help further - giffgaff Jade
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KipTea (@Kipteaofficial) reportedDue to me forgetting cause of a lot of **** in my life, along with @giffgaff taking too much of my money at once, I have no internet for now. So no streams and uploads will be difficult to do this month, but gonna still be creative in the background
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Karen SwimSwim (@KarenSwimSwim) reported@giffgaff URGENT FRAUD – My giffgaff SIM appears to have been fraudulently transferred to another device today. My phone suddenly lost service and I can no longer log into my account. Please immediately suspend the SIM and lock the account to prevent misuse. ***417
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Colin MacRae 🇺🇦 (@colinmac7) reported@giffgaff I'm having major problems getting answers about my stolen handset. I've asked several specific questions, but the replies are generic and don't address the issues. How do I get this escalated to someone who can properly investigate and respond?
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Nipperswow (@Gavinking999) reported@jnoley @O2 Do what I did when they out it up I terminated the contract and moved to @giffgaff same network cheaper price and if you're still paying for your handset that continues no need to change the way you pay for that
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Graham Joyce 🏴🦋 (@g_joyce) reported@giffgaff why can’t I make a phone call from Edinburgh? Every time I try to call someone, the network drops out.
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josh (@ekitiketakaball) reported@giffgaff your signal is being horrendous, can I have an update?
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ثاقب🇮🇹 (@boujeeasshoe) reportedgiffgaff you are the worst phone provider in the country i SWEARRR. like why are you never working ??
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giffgaff (@giffgaff) reported@Kari_Casanova29 If he is having issues with the most recent update he will need to reply to the agents through the case and let them know, Karina. This isn't something we can investigate further through social media unfortunately - giffgaff Jade
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Simon Howard (@essjayaitch) reported@AndrewRangerMP I just read your report on mobile coverage in Wrexham. Are you aware that Tesco and Giffgaff both use the O2 network and therefore their performance should be no different? Also, Three and Vodafone customers can now use each others network since they were merged
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Jax (@CarnorJax87) reportedAnyone on Giffgaff... Is your service down?
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kazzie (@kazzie222) reportedHi @giffgaff can you send me the instructions of how to get a refund from my account credit , unfortunately due to your service not being available to me due a faulty mast I’ve had to change provider , shame because up until then the service was good
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Sebatron (@Sebatron7) reported@giffgaff mobile and data signal has been down all day from east London through to Central London. When will it be back on?
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giffgaff (@giffgaff) reported@Adam31Bell Hi Adam. Choose to get the code sent to the email linked to your account instead. If you still have issues please send us a DM. - giffgaff Gavin
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Guy Emerson (@GuyEmerson) reported@giffgaff Just give up. So many excuses for an appalling service. Just think ‘customer’ and take accountability, not how you can avoid doing anything. @giffgaff
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The Chumpasaurus (@TheGrumpasaurus) reported@giffgaff Trying to top up my mum's phone but you **** app has logged me out AGAIN. Can't log on because of the two factor bullshit sending a code to my other phone. You are ******* useless, your app is ******* useless.
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Emily Lay (@emsywemsy10) reported@giffgaff The call number says there is an issue and doesn’t work. And the number to text isn’t working either.