Giffgaff Outage Report
Why is my Giffgaff service not working?
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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (39%)
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Wi-fi (24%)
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Internet (23%)
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Total Blackout (12%)
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E-mail (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Wandsworth, Northampton, Belfast, Goole, Derry, Letchworth Garden City, Edinburgh, Preston, London, Bristol, Salisbury, Blackburn, Morecambe, Northwich and High Wycombe.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth |
Phone | |
| Northampton |
Internet | |
| Belfast |
Phone | |
| Goole |
Phone | |
| Derry |
Internet | |
| Letchworth Garden City |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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the wobble boxers
(@WobbleBoxers) reported
@tompeach90 @TrumaUK @giffgaff I would have thought the command system could be turned off to save power. Does that run off your phone app? That would be constantly looking for a signal or blue tooth link. Think how fast a phone goes flat with Bluetooth on all day and nothing to connect to.
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Thomas Davies
(@thomasdavies) reported
@steve228uk @SupercutsUK @ICOnews That might be your service provider. My partner is on Giffgaff and they ban texts to shortcode numbers and I don’t believe offer a way to in-ban sending texts to shortcodes. Assuming, it’s a shortcode number!
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Lord Outwardly Cuntish
(@GrumpyGymGoer) reported
@giffgaff Yea I've done that it says no coverage yet the bloke sat next to me on O2 has a full 5G signal?
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🇬🇧🏳️🌈📽💿Ian Smith
(@IanOnFilm) reported
In a world of poor customer service, one company that constantly overdelivers is @giffgaff Tremendous value for money and their stuff “just works”. One ad-hoc month of goodybag data at £20 for 80GB has meant non-stop Netflix and TV during > 1 week hospital stay. Fantastic value.
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Chris Jones
(@Headlessspectre) reported
@giffgaff Bitterly disappointed. Ordered a refurbished “as new” black iphone11. Paid £469 upfront. You’ve sent me a red phone with pitted marks down both sides. Please DM me as a matter of urgency.
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
Joined @giffgaff on 1st November , it’s now 19th November and still don’t have a signal , most days it’s non existent, wish I had stayed with @ThreeUK now , giff gaff tells me a mast is broken but it seems like it’s going to never be fixed as it’s been broken since I joined
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Christopher
(@Chrisnicsss) reported
@giffgaff looking to join giffgaff do I need to tell my old network I wish to leave or do I just request a pac code?
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Liz
(@liztheartise) reported
@tashtashanat Listen after my first contract I never again did one. Absolute waste of money, I straight buy out now and use giffgaff
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Kurt Mills
(@ProfKurtMills) reported
@giffgaff My wife’s recurring goodybag failed. Error message says bank declined payment, but bank confirms card is fine and did not decline. Not possible to call (very bad customer service) and agent response takes 24hrs. Meanwhile, my wife cannot use her phone.
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Thomas Bolt
(@tompeach90) reported
@WobbleBoxers @TrumaUK @giffgaff Thanks, I'm thinking that the battery is knackered then, as used caravan last weekend and was sitting at 13.6v when we left it at storage, it's now down to 11.5v.
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💚 Gordon McGlone 💙
(@Gordon_McGlone) reported
@giffgaff Two separate phones showing ‘no service’
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giffgaff | The mobile network run by you
(@giffgaff) reported
@ProfKurtMills Oh dear, Kurt. Please can you check and make sure that the card has not expired, as this would cause the recurring payment to fail - giffgaff Jade
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S
(@So_fia0215) reported
@giffgaff trying to activate my sim but it doesn't work :(
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Kurt Mills
(@ProfKurtMills) reported
@giffgaff Of course it has not expired. It has another year. Would not have contacted you if thought the problem was on our side. This also happened a few notes ago.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@_yogaprincess Oh no, we're sorry to hear this. Can you please drop us a DM with your full post code, so we can check for any issues. - giffgaff Tasbiya
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Mark Wilson
(@markwilsonit) reported
My life-admin day continues... and I am getting increasingly crotchety. Current status: explaining to @giffgaff that a data connectivity issue with my SIM is when I travel all over the country... and not just about whether or not there is 5G coverage where I live...
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Keep Calm and Drink Tea ☕️
(@KCA_Drink_Tea) reported
@giffgaff Rubbish network. So glad I switched back to @EE
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Dennis Houghton
(@Northenerx) reported
I do not want write it all down again, this is a communication service so when your ready talk to me I will contact you daily and cannot be kind to giffgaff as they have failed me with flying colours so when you are ready to make at least this Customerhappy@giffgaff_Dan
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Brian's Malt Musings 💙
(@MaltMusings) reported
@fishgutterfishy @giffgaff Go Android mate, much less problem.
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shamaya
(@shammi97484481) reported
Hi @giffgaff my calls aren’t working, so when people call me it just says beep and hangs up, and same thing happens when I call ppl. My phone is topped up, I restarted it and tried diff area. Still no luck. HELP
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Catriona Robertson
(@CatrionaRober13) reported
@BBCCiN I’m desperate to donate to the Drumathon and enter the prize draw for the Camper but neither my BT or Giffgaff phones with no restrictions and both with more than enough credit will allow me to do so. Very disappointed. BT says it’s an issue at your end.
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Kurt Mills
(@ProfKurtMills) reported
@giffgaff My wife’s recurring goody bag failed. The error message claims the bank rejected the charge, but the bank confirms that the card is working fine and did not reject the charge. Not possible to talk with anybody (very bad customer service) and agent response takes 24hrs.
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🍓☯️🦄
(@_yogaprincess) reported
@giffgaff what's going on? No service all morning
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Nigel Hawthorn
(@wheresnigel) reported
@giffgaff Nonsense, you are 100% incorrect and either lying or badly trained to say this. There is NO data protection problem with sending the customer the information they required, anyway there was no personal information in your reply. Please get your DPO to contact me.
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MikeKAB
(@Mykiel_B) reported
@shammi97484481 @giffgaff Dial 43430 option 2 from your phone. Does it say you have a goodybag or allowance? If you are able to as well, see if you can borrow an unlocked or locked to o2 phone to try your sim in to see if it works in there. Check service status in ur area again as they report issues late
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Steven NCL
(@steven_ncl) reported
@Enefes3 @yorkshirebloke_ Can't agree on the customer service. I had a 16 year account and the deal they offered me for an IPhone 13 stunk so I bought it direct from Apple and moved to GiffGaff
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Nigel Hawthorn
(@wheresnigel) reported
@giffgaff I know that's how you reply, as that's how you replied! I am suggesting that your email could have included the answer so that the customer got there faster. Instead you force your customer to find data services, name/password/login a portal to read it.
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shamaya
(@shammi97484481) reported
@giffgaff What else can I do I’m desperate #help
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Nigel Craft
(@CraftyNigel) reported
from
Ely, England
@giffgaff Yes several times but they said they can’t help me till the mast is fixed the app says you may have more information by 26th November but how can you leave your customers with no connection for a month ? I paid £10 when I joined , when I’m at work I have no signal all day
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Nigel Hawthorn
(@wheresnigel) reported
I expected more from @giffgaff than using "data protection" as the reason they cannot answer customer questions directly. Don't be like them folks, do not allow your customer service reps to quote "data protection" as some magic bullet to get out of difficult conversations.