Giffgaff Outage

Seems that all tv dramas have a scene where somebody rings someone, they don’t answer and the voicemail is always something lame like “hey, it’s..you know the drill/ you know what to do”. If it was reality, that giffgaff voice would start and the character would swear and hang up

@Alex05233308 We are an online only mobile network Alex, meaning we do not have a customer service number to call. Please drop us a DM, so we can advise further - giffgaff Jade

@giffgaff How am I meant to help my situation ??

@giffgaff I wish there was a phone number I could call and solve this issue straight away instead of going back and forward on social media

@giffgaff Sent DM where network is often slow or non-responsive

@bwglawuk Oh no, please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya

@giffgaff your network coverage has been appalling of late with signal alternating from 5-bar 3G to 1-bar 4G. Even refreshing Twitter feed is a challenge! Looking to switch networks now.

@giffgaff It’s been another week and still no improvement. I have zero bars all the time, wherever I am in London. I’ve changed my sim twice. Would appreciate some more useful help now as this isn’t really acceptable.

@dougshaw1 Oh dear, that's odd. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya

Hey @giffgaff I started using your network just over a year ago. Since switching I frequently experience a loss of internet connection which only re establishes after I turn my phone off and on again. Any ideas why this might be? Thanks in advance.

@giffgaff hi, my data isn’t working this morning in Edinburgh. Have turned phone off/on again, manual roam, etc. but still not working. Can you help?

Well this is annoying. Many of the sites about the different MVNOs said Giffgaff DID support wifi calling. Turns out that is ***** and they don’t 😡 It was shown as being on with Plusnet and they supposedly don’t! It seems a no brainer to have it.

@giffgaff I am not happy, as we have no phone coverage because your network provider is doing repairs or something in our area. We are heavily reliant on our mobile phones for work,my daughter also has giffgaff and she may need to contact us in an emergency can you help?

@giffgaff I swear to god giffgaff you are so bad. I can’t get service ANYWHERE and when I do it’s so bad and so laggy I’m sitting in my own home and it’s lagging like why. Goodybag and everything active makes no sense why your network coverage is so bad.

@giffgaff Yes I have, usual story of switch it off & on again - still not working! Been like this for 24hrs now.

@giffgaff can someone get back to me pls - my phone just stopped working yesterday, I have no service, goody bag active.

Decent phone networks? @giffgaff seems to be letting me down alot recently. Used to be brilliant at one time.

@CSG1973 @emmamrevell @CharlotteCGill Definitely buy your own router, don’t take out a deal with your network. Try out different sims before taking out a contract. Three is cheap, but not great. If o2 is good in your area, look at Tesco or giffgaff, which use o2 network

@EatingAlexaxD Hi there. We've recently fixed issues with a mast in your area, so can you please try switching off your device and then switching it back on again, and see if this helps? - giffgaff Tasbiya

@EatSleepCycle @rogermerriman Other 1/2 uses iphone5c, 2nd hand about 3 yrs ago off giffgaff. New battery (ebay), wasn't 100% confident to fit but worked. Gets frustrated by apps which don't work on old phones. Didn't know Whatsapp is stopping - that may be a problem too far - family and friend connections.

@giffgaff is there an issue? my sim stopped working around 30 minutes ago, I received a call just before that, everything was fine.. but now it just says 'no service'

@giffgaff hey I am trying to buy a goodybag to be queued as my data is low and it’s saying Oops every time I try - money in the bank etc everything okay - are there any issues you know of?

@giffgaff has gone to ****. I’m acc tired. Which mobile network is the fastest in London please? GG is slow everywhere z1-z2 and anytime of day

@englishpaulm I have a US SIM card from T-Mobile and a UK one from giffgaff. The latter is easy to use, cheap, and I never ever get spam calls. Not enough consumer-centric rules on US carriers when it comes to mobile networks

@giffgaff Okay I was just trying to Vito f to attention the potential fraud element. I’m not a Barclays or giffgaff customer but some people could be both.

@giffgaff what's happening with 4g and mobile connections around Northwich? For months now the signal just keeps dropping randomly and today I had no connection 4-5 times throughout the day. I need constant internet access for my job and this is getting ridiculous.

@Barclays potential fraud attempt by this GIFFGAFF telephone number. Not a Barclays customer

@giffgaff I did yes and had no signal for 24 hours. I have just manually joined a network instead of automatic and it appears to be working now. Network called "I TIM". I hope this is correct? I will use this and see if it works everywhere I go. Thanks

@giffgaff My roaming isn't working in Italy. Your website suggests I should still have service. Can you help? Thanks

@giffgaff no signal again. Once again, a phone mast near me isn't working properly and is making it impossible for me to make calls & receive texts. How many times does it need to be fixed before it's fixed 😮‍💨