Giffgaff service status: outage reports and connection issues
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No problems detected
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Full Outage Map
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Problems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
- Phone (52%)
- Internet (32%)
- Total Blackout (10%)
- Wi-fi (4%)
- E-mail (3%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Esher, Wandsworth, London, Basildon, Islington, North Norfolk District, Witney, Exmouth, Blackburn, City of London, Royston, Nottingham, Morecambe, Brundall, and South Benfleet.
| City | Problem Type | Report Time |
|---|---|---|
 Esher
|
Phone | 5 days ago |
|
Wandsworth
|
Internet | 5 days ago |
|
London
|
Internet | 6 days ago |
|
Basildon
|
Total Blackout | 7 days ago |
|
Islington
|
Phone | 11 days ago |
|
North Norfolk District
|
Phone | 11 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny Galuva (@JohnnyGaluva) reportedThe amount of SMS spam I receive on my GiffGaff iPhone these days is ridiculous. Several per day. You'd think @giffgaff and @O2 would have proper spam filters on their network.
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josh (@ekitiketakaball) reported@giffgaff your signal is being horrendous, can I have an update?
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Daniel Jupp (@DanielJupp38418) reported@giffgaff No I can’t because x has decided to ask me for encryption key I’ve never set up
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Jamie Mawhinney (@mawhinneyjamie2) reported@giffgaff Yes problem is it takes them 6 hours to reply to anything and last thing they sent wasn't much help
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AM (@itsmeitsmeandy) reported@giffgaff hello i am having major issues with bt i am now paying out of contract prices with them and they wont let me cancel my landline unless i renegotiate a contract with them which i no longer wish to do. is there any phone number to talk to someone about a one switch move ?
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Mark 🐈⬛ 🐈⬛ (@TheBossnME) reported@virginmedia @giffgaff @Telefonica gifgaff, who are part of O2, who now work with Virgin Media. All part of Telefonica (and Liberty Global). A FOI request detailing how network coverage map data is recorded, updated, and published would be interesting to see. It seems to be very different from reality.
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Mark 🐈⬛ 🐈⬛ (@TheBossnME) reported@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
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Lee Wakefield (@anorak58) reported@EE Contract ends 16/06 for 2 iPhone 14s. Want a sim only deal until we upgrade later this year. You can offer 5/10GB deals. Very poor when I can get monthly deal with giffgaff for £8 for 5GB. Obviously not worried about customer retention.
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Mark 🐈⬛ 🐈⬛ (@TheBossnME) reported@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
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CuteKitty 🦋 (@Cute_Kitty92) reportedHey @O2 @giffgaff you say there's no issues and that you're keeping an eye on an issue you fixed well me and my friend are still having issues with mobile data and texts, we've restarted our phones, we've tried to all other methods and nothing has worked.
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🇯🇲 ********** VanCarthen 🇯🇲 (@JVanCarthen) reportedI’ll never ******* forget when I first moved her and my dad took me to get a plan (I had my own device) I couldn’t believe it. Going from £15 a month unlimited everything on GiffGaff to $120 with Telus literally brought tears to my eyes.
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Lulu J (@LuluJ43872028) reportedI'm sorry but how can it be so bad? My WiFi connection is down again so I can't access anything on my laptop or the Firestick. I can use my phone to access but only when I turn off my WiFi (i.e. Data is working, thanks GiffGaff). But @TalkTalk wifi? Nothing.What am I paying for?
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kazzie (@kazzie222) reported@giffgaff Awful customer service , seriously 😡
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AM (@itsmeitsmeandy) reported@giffgaff still waiting no engineer appointment ask for that useless link i cant even send message, blocks me with a ticket issued message, no customer service is a big red flag but inspite of that will give you 1 week i hear nothing i shall go elsewhere who knows maybe stick with @bt_uk
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ely (@elyy033) reported@giffgaff I have unlimited data and my bill has been paid, but my data is not working and I have no access to internet
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kazzie (@kazzie222) reported@stitch_83 @giffgaff I feel your pain Pete , I got so fed up with not being updated or given an date for when the service would resume I’ve gone with another provider
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giffgaff (@giffgaff) reported@Surprice123519 Hi there. At the moment we only deliver SIM cards to selected destinations, and unfortunately if the country isn't listed we are unable to ship a SIM there. We're unable to advise on when this service will be restored to more destinations - giffgaff Hannah
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CakeBake (@C_W_T_F) reported@giffgaff hi, im having trouble with network. I ca get online but streaming is very poor and cannot make or receive calls. I have switched on and off, call settings are all on/the right settings. Please help
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kazzie (@kazzie222) reportedHi @giffgaff can you send me the instructions of how to get a refund from my account credit , unfortunately due to your service not being available to me due a faulty mast I’ve had to change provider , shame because up until then the service was good
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giffgaff (@giffgaff) reported@mawhinneyjamie2 We completely understand how frustrating this must be for you. Since you've raised a case, we must advise you keep in touch with our agents there, and provide any information that they need there, so we can help sort this out for you as soon as possible. – giffgaff Tasbiya
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Matrix Breaker (@AMH_Andrew) reported@GeoffBuysCars @EE Shocking Geoff. FWIW, I recently bought a GiffGaff SIM card/call plan (uses the O2 network) online with no questions asked - just an email address and card payment needed
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AM (@itsmeitsmeandy) reported@bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly
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Graham Joyce 🏴🦋 (@g_joyce) reported@giffgaff why can’t I make a phone call from Edinburgh? Every time I try to call someone, the network drops out.
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ᴊᴀᴄᴋ (@imcalledjac) reported@giffgaff why does my network go down at 3pm everyday? It lasts about 30-45mins daily! It's beyond a joke now
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Chris Tait (@chris_tait) reported@O2 @giffgaff hi, I’ve been experiencing service issues on the giffgaff network in Stowmarket area for nigh on a week now. Service status on both your pages state there’s a phone mast issue but should be able to do all the usual things, however you can’t. ETA on fix?
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AM (@itsmeitsmeandy) reported@bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly
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Siah (@Isi868) reported@giffgaff your robot that only works during a specific time in the week is annoying me. What's the point? Customers need support. How can I get the help I need?
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Jamie Mawhinney (@mawhinneyjamie2) reported@giffgaff Yes have tried this and they not able to refund me so I can continue with my plan ..but I feel I should be reimbursed something as never heard of data costing that much didn't even give me chance to get on my gif gaff account to restart contract
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Bangkok Butcher (@Bangkok_Butcher) reported@Ajarncom I only have to call the UK from time to time. Best option I found was to order a Giffgaff SIM (or esim), stick a fiver in it and just top up when required. It usually connects to the AIS network here so calls etc all good. Serves 2 purposes with being able to receive UK SMS also
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Emily gregory (@emilygreg22) reported@andysyers98 @giffgaff Wow what an awful attitude you have, by the look of your X account you are a landscaper imagine a customer talking to you like that, I bet you wouldn’t appreciate it.