Giffgaff Outage Report
Why is my Giffgaff service not working?
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If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (49%)
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Internet (26%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Leighton Buzzard, Bristol, Thetford, London, Huddersfield, Tower Hamlets, Liverpool, Epsom, Leeds, Bath, Brighton, Market Drayton, Corby, Loughborough and Nottingham.
| City | Problem Type | Report Time |
|---|---|---|
 Leighton Buzzard |
Phone | |
| Bristol |
Phone | |
| Thetford |
Phone | |
| London |
Phone | |
| Huddersfield |
Phone | |
| Tower Hamlets |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Stevens
(@17jamstagram) reported
@giffgaff do all your refurb handsets come ***** and not in the condition described? Does your ask an agent actually work or does it always fail when trying to raise an issue???
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☃️ Spargsy | Ben ❄️ 💙💛
(@Spargsy) reported
@callcapz @giffgaff They literally piggyback off of O2 lol. That ain’t a giffgaff problem.
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FixedWingGuy
(@moralfortitude1) reported
@giffgaff Been trying to but a Goody bag for nearly a week to with no success as your CV system will not be verify my bank card. Being told it's you not me, so what do is the problem?
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Jerome Innocenti
(@JeromeInnocenti) reported
@giffgaff payment systems are down?
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Signius
(@SigniusNetworks) reported
@giffgaff you really need to sort this crap with the network reporting 5G to the phone handset but no 5G actually being available so anything using data just hangs. As soon as force phone to 4G only it works instantly.
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「ᶜᵃᵖˢ」
(@callcapz) reported
@Spargsy @giffgaff makes sense as to why theyre so bad then
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John Humphreys
(@MrJohnHumphreys) reported
from
Littlebourne, England
@catherine_mayer I managed one month with EE (via UW) before leaving. Terrible signal - like it was 2001 again - both in town and the countryside. Went back to O2 via Giffgaff, not probs at all now.
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John Woods
(@Yorksims) reported
@stevie_gadget @giffgaff You can add all of the accounts to the giffgaff app and manage them all from there. You can log in to the app biometrically so never have to deal with the 2FA and switch from one account to another without having to log out of the app.
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Kyah_Music
(@KyahMusic) reported
@giffgaff Thanks for replying, but I don't see a drop down menu subject where I could state my query.
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Alix Wood
(@alix_jane_wood_) reported
@giffgaff why have I suddenly got no signal in my home which I’ve always had signal in before?
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Gladson’s son
(@roman_boro1) reported
@giffgaff is there an issue with the network iv got no signal
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Jasper
(@Jasperwrites) reported
@giffgaff hello, have had no network signal on my phone since late last night, no idea why unfortunately. My wife also on Giffgaff but hers is working fine. Have tried everything from restarts to enabling SIM and disabling to removing sim and replacing. Any other ideas?
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olivecat
(@olivecat1890) reported
@giffgaff I tried a different debit card and it's gone through now, not sure what the issue is with the original card, but thanks for your prompt replies.
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Melroy
(@melroykazoole) reported
@giffgaff I've been with you for over 10 years and never had a problem, but last few months my signal and Internet coverage has been appalling... what's going on???
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Julian B
(@storeyarmer) reported
@giffgaff Hi guys, ive tried all the house keeping i can think of but im still getting no network signal. Can you assist me at all please? ta
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Rachael Porter
(@ladyrachael21) reported
@giffgaff annoying me why do I always have 1 bar on my phone think it time to change network 🙄😪
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iBladey
(@StevoBladeCoD) reported
@giffgaff I have the worst 4G signal ever. It’s just O2 I think . They cannot be bothered where I live so am leaving for EE on 16th . Sorry but I was told it would get fixed and it never has .
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gavstar88
(@gavstar88) reported
@giffgaff can anyone tell me why 4G won’t load a simple video on the internet. When it was “released” it was the fastest thing since sliced bread… now 5G is here… 4G is absolute crap? How does that work? Thanks
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Nick Oliver 🇬🇧
(@nickofmn0506) reported
@giffgaff Ermmm yep but pretty pointless with the network coverage I get here!
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Nick Oliver 🇬🇧
(@nickofmn0506) reported
@benno44775 @giffgaff Been a network issue for weeks!
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William Spring
(@williamespring) reported
@giffgaff any idea why there’s no service in Bexhill area?
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Adam Bond
(@adamebond) reported
@giffgaff A new 5G mast has been put up quite close to me, but I can’t seem to connect to it. I’ve toggled 5G on in my service settings, but it’s still showing 4G at the top of my phone, and giving me really slow speeds. Any idea what’s going on?
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han :)
(@hnnhbe) reported
honestly so stupid that giffgaff doesn’t get o2 priority even though it’s under o2
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Julian B
(@storeyarmer) reported
@giffgaff Hi Jade, ive done that already no issues locally. :(
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Matt Bryan Upton
(@cllrmattbryan) reported
@TitsOut Just googled it and they use O2 as a carrier network. I'm on O2 and it's usually ok. When I was on GiffGaff though it was a different case, they also use O2. Might be down to them not prioritising the users in the same way?
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Kyah_Music
(@KyahMusic) reported
Thinking of replacing my @giffgaff sim card iPhone to a Samsung Galaxy S22 from your online store. What I need to know is whether the S22 has ironed out the GG (O2) network issues that Galaxy S8 had?
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olivecat
(@olivecat1890) reported
@giffgaff Hi, I'm trying to order a new phone but keep getting an 'Oops, it's not you it's us' message and the order doesn't appear to be going through. Is there a known website issue at the moment?
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peter
(@_binbag) reported
giffgaff either makes a lot of money or they’re in trouble cos them pissing away additional data like they are atm is giving me the jinglies
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giffgaff | The mobile network run by you
(@giffgaff) reported
@amandafclark Okay, no problem. If you need anything else, let us know. Take care for now. - giffgaff Tasbiya
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Nick Oliver 🇬🇧
(@nickofmn0506) reported
@giffgaff Not a problem in Bath City Centre as the network there is crap and virtually non existent.