Giffgaff Outage

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

 No problems detected at Giffgaff

Giffgaff problems in the last 24 hours

Giffgaff Outage Chart

At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Giffgaff Outage Map

The most recent outage reports and issues originated from London, Gosport, Bathford, Rayleigh, Manchester, Cardiff, Birmingham, Belfast, Brentwood, Port Talbot, Bermondsey, Wandsworth, City of Westminster, Whitby and Hackney.

London Phone
Gosport Phone
Manchester Internet
Cardiff Total Blackout
Birmingham Total Blackout
Belfast Internet

Giffgaff Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:
  • fdkin1 Francis Kinsler (@fdkin1) reported

    You left us no choice @virginmedia @virginmobile and as a direct result we have all moved to giffgaff. Even a bank will send out lost login details to do this to recover my account. Bye

  • daddykaties Blank/K8 (@daddykaties) reported

    @grumpyincambs @virginmedia @Ofcom @giffgaff Why you so angry lady... It's technology, it has hiccups. Calm down, maybe it's better they stop having such an angry customer.

  • Peter__Bianco Peter Bianco (@Peter__Bianco) reported

    @giffgaff I need to get my old number back ASAP please help me! I was on your service with my old phone.

  • pinkie_pan_ Pinkie (@pinkie_pan_) reported

    @giffgaff have had no service for 3 hours now. Manually selecting a different network doesn’t work either.

  • quarridors Nat themself (@quarridors) reported

    …and, relatedly, my phone number just finished transferring to giffgaff and I recieved a text message! Now I can do 2-factor authentication again and order takeaway and taxis without fearing that they'll get lost and never arrive!

  • rieslingplatz rieslingplatz (@rieslingplatz) reported

    @IainDale @VodafoneUK Get rid of that shit!! You want to go Giffgaff...

  • Tony_Greenwood1 Tony Greenwood (@Tony_Greenwood1) reported

    @giffgaff hi guys. Swapped my sim over on my mums phone 2 days ago and both phones are now inactive. Not had a response from the community at all - please can you help ASAP as she’s without a phone now. Thanks

  • Selfisholly holly|misses Talia&Gee| (@Selfisholly) reported

    @giffgaff and @Apple why is it whenever I turn on my data and the app I wanna use on my data I come off the setting and go on to the app to find out my data switched its self off! It’s been doing this for AGES help me please!! And both of your support parts DONT WORK!

  • tuscan_warrior Wayne Turner (@tuscan_warrior) reported

    @EE yes but i keep getting texts saying its taking longer etc. i'll need a working service over xmas for work so will have to move to giffgaff if u cant fix it

  • RickyD_09 Ricky Davies (@RickyD_09) reported

    @Joey_E6 @O2 @VodafoneUK @giffgaff @TalkTalk @DirectMobilesUK @EE I’m with EE, absolutely hate them. Signal is terrible as well as poor customer service

  • Joey_E6 J (@Joey_E6) reported

    @RickyD_09 @O2 @VodafoneUK @giffgaff @TalkTalk @DirectMobilesUK @EE @EE are useless with current customers. Rewards for being a new customer are always better! Free agent Burwood signing on soon!

  • Davedaveydave David Carslaw (@Davedaveydave) reported

    @giffgaff Hi, no are reported on the site, but I've been in contact with several Giffgaff, O2 customers and none of us have signal. Manual roaming allows me to see other networks but not connect.

  • Davedaveydave David Carslaw (@Davedaveydave) reported

    @giffgaff Hi, got no service in some parts of the IV40 area. Can you check this out please.

  • andymblackmore Andy Blackmore (@andymblackmore) reported

    @ThreeUKSupport No network issues offered a booster box which has made no difference now in the hands of the ombudsman while I enjoy coverage with @giffgaff

  • andymblackmore Andy Blackmore (@andymblackmore) reported

    @ThreeUKSupport so you text me asking to call. BUT I can't because I don't get signal. Wait for the ombudsman in the mean time I'm joining @giffgaff

  • M0KPH Phil - M0KPH (@M0KPH) reported

    @bookwormmumof2 I ditched O2 at the earliest opportunity. Worse mobile phone company I’ve ever had the misfortune to deal with. As the Telefonica network is the best around here we moved to Giffgaff. Never looked back.

  • Mykiel_B MikeB (@Mykiel_B) reported

    @Nat3006 @giffgaff Allow up to 9pm. When your sim goes off, you know porting has started. Reboot every 30 mins from there on till full signal resumes.

  • Nickjames820 Red Beard (@Nickjames820) reported

    @deanrmarsh @ThreeUKSupport Buy a giffgaff SIM card, open a web chat, type a question/issue........ get a message saying everyone is busy try later!

  • tisizzy wizard izzard🧝🏼‍♀️ (@tisizzy) reported

    @kennabjones o shit lol I have giffgaff and I had my 4G they only charged me 20p per MB £2 is insane

  • Baggie1986 Rob Burkitt (@Baggie1986) reported

    @giffgaff I’ve gone through all that for the last few days, I just want a phone number to speak to someone! I joined giffgaff for the good customer service but I’m starting to wish I didn’t.

  • andymblackmore Andy Blackmore (@andymblackmore) reported

    @ThreeUKSupport I have a dead lock letter your not interested in resolving the issue just fleecing me out of £42 for a phone I can't use at home. Now using giffgaff sim only and getting more value for £10 than you gave at £42

  • MrFlatCall Eamonn Trearty (@MrFlatCall) reported

    @giffgaff So having waited 2 days for phantom deliveries im supposed to hang around and put my life on hold for a further phantom delivery on wednesday. ABSOLUTELY NOT ACCEPTABLE

  • MrFlatCall Eamonn Trearty (@MrFlatCall) reported

    @giffgaff Nothing on there to solve my problem which is the sheer ineptitude of gg/dhl. Neither youselves or dhl permit customers to actually talk to a human rep of their organisations which thereby tells a tale

  • MrFlatCall Eamonn Trearty (@MrFlatCall) reported

    @giffgaff Bought refurb phone, dhl have been shocking, 5 days later no phone, cant speak to a human at gg or dhl. please cancel phone, shocking service

  • G3nic G.S 🇬🇧 (@G3nic) reported

    @giffgaff signal is pretty shit tbh.

  • cyberco . (@cyberco) reported from Bathford, England

    @m1ke_ellis I used to like giffgaff but o2 service was crap were we live . No signal in house or garden

  • daisyamberf Daisy Ⓥ (@daisyamberf) reported

    @imlosingctrl I got a refurbished phone from giffgaff - super cheap, reliable, good service etc xx

  • Summert33719145 Summer (@Summert33719145) reported


  • Summert33719145 Summer (@Summert33719145) reported


  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @lagadu123 We would ensure that the phones are running perfectly, without any faults, Jane. We do also provide a 12 month warranty with all our refurbished phones, should you encounter any problems at all. - giffgaff Emer.

  • markgs21 Mark (@markgs21) reported

    @n0_userId @giffgaff I asked them, they did it was down to the carriers now as its been released 🤔

  • Bill72518623 Bill (@Bill72518623) reported

    @giffgaff Very bad experience with you #giffgaff

  • Bill72518623 Bill (@Bill72518623) reported

    @giffgaff I’m changing to a better network now I bought goodybag of £25 and the internet has ended up within 11 days!! very very bad not worth the price. GUYS I DONT RECOMMEND #giffgaff to anyone.🤬

  • Bill72518623 Bill (@Bill72518623) reported

    @giffgaffgplan sorry to say that I DONT REALLY RECOMMENDS #giffgaff to anyone. I bought goodybag the £25 but the internet has ended up within 11 days WTF and the last purchase was the same. Time to change now 🤚🏼

  • Johnfamey John Amey (@Johnfamey) reported from Rayleigh, England

    .@giffgaff someone has my email address associated with their two mobile numbers with you in error so I’m receiving someone else’s correspondence. I have no mobile with you. You have no customer service number so this is the only way I can think to contact you.

  • skxlxnn_ S k y🌺天使 (@skxlxnn_) reported

    @barnettenergy @Netflixhelps @drbenpotter @virginmedia I have the same issue! The Netflix app on my phone doesnt work when connected to wifi (I use Virgin Media) but it works when I use my mobile data (using GiffGaff)

  • cjjmccray Chris "the fascists are back, Ted" McCray (@cjjmccray) reported

    @giffgaff I though mobile networks had "guaranteed delivery" on SMS messages, and that the network would send messages on when the phone finally registered back on the network. This doesn't seem to happen between phones on giffgaff.

  • cjjmccray Chris "the fascists are back, Ted" McCray (@cjjmccray) reported

    @giffgaff Hi, recently I've noticed a number of failures for text messages to reach the recipient - also on giffgaff, but in a location where their phone sometimes has poor or no reception.

  • _rrodgersxo bekk (@_rrodgersxo) reported

    @giffgaff sort your shit laggy mobile data out 😡

  • quarridors Nat themself (@quarridors) reported

    @ElectricVandal No signal at home, no signal at Jenny's where I practice music, none at Nottingham Hackspace, none at any point between those. For 2 weeks. Meanwhile I got a giffgaff SIM that works immediately in both of my phones. Oh and coincidentally I had to do phone surgery during it all

  • YNWA_4Life Trist | Vote Labour (@YNWA_4Life) reported

    Beyond a joke... Sat here with full 4G signal and yet again, @giffgaff network is dead to the world! #PissTake #GiffGaff

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @ecarsontc We can then help further via your case as soon as possible - giffgaff Jade (2/2)

  • ecarsontc ن Toby E Carson (@ecarsontc) reported

    @giffgaff Hello. Thanks. I can’t get past the diagnostic page. None of the results describe my issue. I have spent considerable time with Apple but they now say best to return to you under warranty. Warranty has now ended but the issue arose before that, as recognised in an email from you

  • edonaOG edona (@edonaOG) reported

    @wtfbliss @inccog @Tilzys Giffgaff easily the worst provider ee on top

  • wtfbliss ry (@wtfbliss) reported


  • TheLoveDave WaterDave (@TheLoveDave) reported

    @giffgaff Still waiting on a reply from yesterdays support ticket about this.......

  • PhilRoberts1618 Phillip Roberts (@PhilRoberts1618) reported

    @SophieEB @giffgaff @ThreeUK Worth reading through the @ThreeUKSupport pages before signing with @ThreeUK . They do not provide a good network and if you dare to contact them they will refuse to help and just offer abuse.

  • Amanuel112 A🇪🇹 (@Amanuel112) reported

    @giffgaff No, no never. You can have your chocolate cake but I come with a small dowry of iPhone 11 pro max and AirPod pros

  • ohsodexy2 Nathan Dexter (@ohsodexy2) reported

    @vikki_w87 @VOXI_UK No I'd left the network to go back to giffgaff, as the network signal iffy where I live. I've left the network over 2 month cancelled and the automatic payment for the second time.

  • katemcassidy Kate Cassidy (@katemcassidy) reported

    @megsauce Not from the US obvs but if temporarily having a different number isn't a problem, giffgaff are quite good for short term sims! You can just buy a "goody bag" of however much data etc online. I kept my sim and used it when I moved over because I'd used the number already

  • RandalMcMurphy7 Randal McMurphy (@RandalMcMurphy7) reported

    @SophieEB @giffgaff @ThreeUK @giffgaff good @tescomobile bad To paraphrase Orwell

  • speedkid Ferdi Emme (@speedkid) reported

    @k3llz8 @O2 Come to giffgaff. Easy pay-and-go online, phones well-priced with option to pay in installments. They use the same network as O2, though. 🙄

  • getlostscott Scott (@getlostscott) reported

    It's always broke ass ******* with their Dell laptops old enough to have a LAN port and got a Giffgaff SIM in their dusty iPhone 6 that they've had for half a decade clowning on ppl who like Android for apparently being poor... always

  • DavidJRandall David Randall 🎗 (@DavidJRandall) reported

    I’d be interested to hear the thoughts of @ee @vodafoneuk @threeuk @tescomobile @giffgaff @skyuk @bt_uk @btcare @voxi_uk @id_mobile_uk on this issue. Feel free to get in touch as I’m looking for a new provider. @O2 has lost a customer

  • SaigePimmons CHRISTMAS PAIGE (@SaigePimmons) reported

    @IndigoTeardrops against my better judgement, i'm on giffgaff. the worst data signal ever.

  • MrDDouglis Daniel (@MrDDouglis) reported

    @giffgaff can someone please contact me regarding the slowness of my 4g. Its been all week now. I can't log into my account to check anythink. Help please.

  • hoops4321 Lloyd (@hoops4321) reported

    @SophieEB @giffgaff @ThreeUK Giff gaff are amazing so good, I switched from another provider awhile ago as I was sick of poor customer service. I haven't looked back on all fronts

  • starrynivisons beth’s a criminal (@starrynivisons) reported

    ok but this years rewind sucks it’s literally a powerpoint presentation and it looks like a giffgaff ad

  • arch_khi Khi (@arch_khi) reported

    DHL ‘customer care’ is the worst customer service I have ever spoken to in my life. @giffgaff you have to change delivery company. These people are letting you down. I’m one day away from asking for a refund

  • fooflington Matthew Slowe Esq. (@fooflington) reported

    @giffgaff Done, thanks. This is a long-term very frustrating problem for people in Canterbury relying on the @O2 network.