Giffgaff service status: outage reports and connection issues
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Problems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
- Phone (48%)
- Internet (32%)
- Total Blackout (13%)
- E-mail (4%)
- Wi-fi (3%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Bolton, Bristol, Newcastle upon Tyne, Newham, Milton Keynes, Glasgow, Paisley, Burton upon Trent, London, Wigan, Westhill, Kirkbymoorside, Hammersmith, Birmingham, and Honiton.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton
|
Phone | 11 hours ago |
|
Bristol
|
Phone | 2 days ago |
|
Newcastle upon Tyne
|
Phone | 3 days ago |
|
Newham
|
Total Blackout | 3 days ago |
|
Milton Keynes
|
Phone | 3 days ago |
|
Newham
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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James Drury (@jamespdrury) reportedConsidering Virgin Media broadband but don't want a Hub 5? If you're in a VM full fibre area, GiffGaff broadband comes with an Eero 6+ and 900Mb (UP & DOWN) is just £32 per month, no mid contract increases. Use own router for upto 1.2Gb. Use referral code K0DEJXGV for £50 credit.
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Mark Mordecai (@mmordecai) reported@giffgaff I am still paying off my refurbished IPhone 14 and the camera is no longer working, have tried lots of different things, apparently it’s a known issue and when I run the serial number through Apple website, they said it has previously been sorted for this
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MSec (@_msec_) reportedAh apparently @giffgaff no longer offer free EU Roaming the greedy *****. Well I needed a reason to finally switch good job you lost a customer over £8. Pricks.
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peter wilson (@wilsonpeter48) reportedFrom you and you don't help you just want my money well I am not renewing my contract in November 1 and put in a non contract SIM of my choice. It's your fault for bloody awful service. Your good at taking my money. I may have to choose voxi on signal results or Giffgaff depends
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Mark1165 (@MarkC1165) reported@giffgaff I purchased some travel data for Canada on Friday morning. 16)5/2026. It shows as valid in the app but when I choose mobile data I don't get any signal? Do I have to enable roaming? I don't want to lose the credit on my account.
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billy horan (@billyhoranuk) reported@giffgaff my wife tried to enter into phone contract via yourselves, and because she has never used klarna the contract can’t be fulfilled. Hugely irresponsible that via your chat function a person suggested taking debt/credit with klarna to improve score and support the order..
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SteezeMcQueen (@SteezeMcQueen1) reported@giffgaff I need help with something urgently as I'm not get a response though the normal help desk procedure online
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giffgaff (@giffgaff) reported@JakeMUFCSceptic Please drop us a DM, so we can help. - giffgaff Tasbiya
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DOBO (@LouisDobo) reported@giffgaff Please help me out before I join another company...
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giffgaff (@giffgaff) reported@JamEfter We're sorry to hear that there seems to be an issue moving your number across to us. Rest assured the agents will be able to help further via your case. In the meantime we would recommend removing your case reference number from public posts - giffgaff Jade
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GTM (@gibbmc) reported@BladeoftheS Really people need to shop around and use mobile networks like giffgaff who use the 02 network 100GB unlimited calls and texts for £20 Which is half the price as 02 for the same deal
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sarah (@sarah_church) reported@giffgaff hi, I recently bought a refurbished phone from you, have been using it for 4 days and my mobile data won’t work, Apple diagnostics detects a hardware issue, WiFi usage is fine, what do I do? Return it for a working replacement? Thanks
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Amit Desai (@AmitDesai1978) reported2/2 when my friends on @o2 and @giffgaff have signal. Get your act together!
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kazzie (@kazzie222) reportedHi @giffgaff can you send me the instructions of how to get a refund from my account credit , unfortunately due to your service not being available to me due a faulty mast I’ve had to change provider , shame because up until then the service was good
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Leila - レイラ (@twistedhumanoid) reported@giffgaff I cancelled in the end. I’ve had zero service and now lost £14. Not very happy honestly. Like getting blood out of a stone. Shocked I don’t even get my money back.
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Baluster (@baluster57785) reported@giffgaff Never have I seen such an appalling system I wasted many hours the question was ,my SIM card hasn’t arrived ?you could not, would not and did not reply or deal with it , I have now cancelled .
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giffgaff (@giffgaff) reported@Kari_Casanova29 We do not have access to accounts or cases via social media Karina. If you reply to the agents via your case, they will get back in touch as quickly as they can to help further - giffgaff Jade
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gökhan 🇲🇰 🇧🇬 (@gokhansanirimm) reported@giffgaff I hope I don’t run into any problems. I need to get this money this month. Thank you.
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o RLY (@rly_o12) reported@giffgaff my giffgaff has been no service since Monday afternoon and I can’t get into my account so I need help here please?
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TheDePINCat 🐈🌐 (@TheDePINCat) reported.@giffgaff have generally been good (10 years+ a subscriber). For the past few days, I have been unable to send texts from my UK number. I had to go onto a forum to diagnose what I thought was a device problem. Reset my network settings (no help). And then back top the forum to find a coverage map. Ideally, giffgaff would send alerts to impacted areas so we are aware with this information. And, with connectivity being fundamental to everything we do in the digital world, communication should be treated as high priority as a burst water pipe or gas leak. This is why community-owned networks are so crucial. There is an extra level of care and concern when the issue directly impacts you.
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gökhan 🇲🇰 🇧🇬 (@gokhansanirimm) reported@giffgaff Hello. I have a problem. I have about £150 in my account, but PayPal is banned in my country. What can we do about this? I don’t want my money to be lost.
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Colin MacRae 🇺🇦 (@colinmac7) reported@giffgaff I'm having major problems getting answers about my stolen handset. I've asked several specific questions, but the replies are generic and don't address the issues. How do I get this escalated to someone who can properly investigate and respond?
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Criss Angel (NOT THE MAGICIAN) (@DJ_Criss_Angel) reported@giffgaff Ok you will be losing a long time customer.
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? (@aricolonthree) reported@BigJohnson104 respect giffgaff wtf
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rae (@Echo38N) reported@giffgaff Just got robbed by Giff Gaff, my monthly data plan ran out on Sunday, I topped up with £10 and on Tuesday I got a text sayoing my data plan had run out? how can this be? Not good enough that a mobile company have no phone lines to discuss...5 Days to resolve issues!
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Fergus Kiely (@fergus_kiely) reported@giffgaff @KielyFergus Still unresolved. Giffgaff deliberately making it difficult to reclaim money that has been taken from my account without authorisation. Going to the regulator and will provide full disclosure as to resolution.
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jo (@scjott57) reported@giffgaff my daughter accidentally clicked on the contract package when selecting an earlier monthly plan as she had run out if data. How do I check if its gone through and if so how do I cancel?
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ฅ^•ﻌ•^ฅ (@makingdemands) reportedwtf is giffgaff
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Observer_of_Decline (@Decline_Observe) reported@lukerobertblack The Boomers think that because you spend a tenner a month on a GiffGaff and have a phone that costs £20 a month you are frivolous and don't work hard. And that a one bedroom flat at 12x earnings is just a matter of knuckling down.
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TheDePINCat 🐈🌐 (@TheDePINCat) reported.@giffgaff have generally been good (10 years+ a subscriber). For the past few days, I have been unable to send texts from my UK number. I had to go onto a forum to diagnose what I thought was a device problem. Reset my network settings (no help). And then back to the forum to find a coverage map. Ideally, giffgaff would send alerts to impacted areas so we are aware with this information. And, with connectivity being fundamental to everything we do in the digital world, communication should be treated as high priority as a burst water pipe or gas leak. This is why community-owned networks are so crucial. There is an extra level of care and concern when the issue directly impacts you.