Giffgaff Outage

@giffgaff Joined giffgaff as I’d had enough of contracts and will never have one again. Sure you have to buy your own phone but the deals are so good and running on O2’s network I always have a good signal 👍 Can’t recommend enough .

@giffgaff @AshJamIng Flexible payment plans/Goody bags. Any issues are usually resolved quickly. Only thing I dislike is I can’t chose my date of repayment for my goody bag and it comes out on the 14th - that’s the only issue I have.

@AshJamIng @giffgaff I use one of their SIM deals in my iPad for Spotify etc whilst at work. Can’t fault the price, service and value.

@giffgaff @AshJamIng Since the start, would never go anywhere else

Just moved my fathering law to @giffgaff because he hardly uses his mobile. He had £15 PAYG credit on the phone He hasn't used the phone at all but the next morning £1.75 had gone & later that day it was down to zero. WTF is happening @giffgaff

@giffgaff No Only happed today while out and about... 1st Got a message re payment failed (my bad) so updated my card info... then Then told had no credit 🤔 which I thought was odd cos I did have some... I have looked in the app but it doesn't give much info re credit??

@giffgaff Thanks. I’m quite surprised though. This has never happened before and I can’t work out why I’ve suddenly used so much more data. Any ideas? I’m normally at home & connected to WiFi.

@giffgaff Hi, I received a text today from 43431 saying that I have used all of my data & will be charged 10p/MB & if I want to renew my good bag (a week early) to follow the link! Never happened before & Ive been with you for 1 year. Scam or genuine from GiffGaff? Thanks.

@giffgaff repeated loss of phone signal is really making me look to an alternative network. Paying for a service that far too often just is not available.

Looks like I’m going elsewhere then… poor effort from @giffgaff

@nicklesby79 Oh I thought you meant home wifi not also 4G. I have Shell for home and @GiffGaff for mobile. GiffGaff are part of O2 so use their network. Brilliant reception and very cheap!

@giffgaff help time out error last 2days can’t log in

@VOXI_UK @giffgaff It seems that Vodafone and Voxi quietly stopped supporting the Virgin London Underground network. Thanks Vodafone

@Lisa7Pettifer Another vote for Giffgaff. Auto-renew (so no admin) and seconds to change plan via the app. Very cheap. 4 users in my house for 5+ years and never a problem.

@daazioor Okay, former telecommunications engineer here anything powered by EE is gonna have best covage as the do emergency services, O2 are a bit meh but does the job and Vodafone is using Huawei and three are hit and miss. Giffgaff is O2

@giffgaff No, it's logging in, not changing the password. First attempt to login, locked out. Not changing password.

@giffgaff Er, no, you misunderstand me. First attempt to change password, locked out of account. Problem your end, not mine.

@2I0Fvx That’s the backup plan - I have plenty of old phones that I can give her, with a giffgaff SIM. It’s interesting that all of the major apps (Signal, WhatsApp, etc) rely on having a mobile number, which gets passed on.

@giffgaff And you still haven’t answered my question. This can be dealt with if I DM the details. There are plenty of examples of this. I’ll add your name to my complaint because of the poor way you have handled my concerns.

@giffgaff Please stop repeating yourself. Why will you not deal with this when you (giffgaff) have looked into other issues relating to inactive accounts via DM? This is a serous issue involving potential fraud.

@giffgaff How ironic. A mobile network company that are unable to make calls! And you do deal with inactive accounts on Social Media as I pointed out. So deal with this. Go to the account of Muzamil Mughal, remove my address from his account and cancel the SIM you sent to my address.

@ProveIt78 We are an exclusively online network, so we don't have a telephone number, and we're unable to call members. We totally understand that you would like this looked into as soon as possible, and our member relations team will get back to you as soon as they can. - giffgaff Emer.

@giffgaff I see other people are getting their issues answered via Twitter - send us a DM and we’ll look into it etc. But not me. Why is that?

@giffgaff I don’t believe you. There is always a way to escalate and prioritise. With customer service (or rather lack of it) like this. I’m very glad I’m not a customer and never will be. How do I complain about your complaints process.

@ProveIt78 We're really sorry to hear that's not working for you. What happens whenever you try to do that? - giffgaff Emer.

@giffgaff This doesn’t work. And this is urgent as someone is using my address fraudulently. I need action now. Not in 5 days. No customer service number, appallingly slow complaints process. Shocking.

@ProveIt78 You just need to select 'continue' under not a member, and follow the on screen instructions. Whenever you're asked for an incident number, you can select 'I don't have an incident number', and then 'Make a complaint' to continue. - giffgaff Emer. (2/2)

@giffgaff I’ve received a SIM card through the post addressed to someone I’ve never heard of and who doesn’t live at my address. I need you to cancel the sim and remove my address from your records and the potential fraudsters account.

@MsNMcLoughlin No, that's not a problem at all. You can return the phone in any suitable packaging that you have available, if you no longer have the original packaging. - giffgaff Emer.

@giffgaff I can’t find the original box to return it, is that a problem? I can send in an iPhone box instead?