Giffgaff Outage

@pxvzky LOOOL cmon g you know this intel connection 🤝 Smarty’s 4G is ******* ****. Trust me giffgaff is the one

After 2 years of pain with EE and terrible reception at home (calls always dropping) my contract is up and am of to Giffgaff where I know my signal is awesome as that's what my kids have. £15 for 15GB should do the trick and if not, it's monthly so can get 80GB for £20 👍

@giffgaff Brilliant thank you unfortunately it's not working so looks like I'm gonna have to get in contact with them

@giffgaff You've had two years to help. From here on in it's all about bringing you and O2 down.

Bitten the bullet and ordered a new phone direct from apple, an iPhone 12 mini, going for closing o2 account and paying old phone off as their customer service are crap and I’ve had nothing but issues with them. I’m off with a giffgaff sim only deal so I’m not as tied in. #sorted

Bitten the bullet and preserved a new phone direct from apple, iPhone 12 mini, going for closing o2 account and paying it off asp their customer service are crap and I’ve had nothing but issues with them. I’m off with a giffgaff sim only deal so I’m not as tied in.

@chizmw Hi there. We can confirm that we have no connection to Virgin Media, however, they do help us supply signal to members of the London Underground via Wi-Fi. - giffgaff Tasbiya

@giffgaff Ah yes, I was already aware of the MNVO link between giffgaff and O2. I'm trying to establish if O2 really does use the VirginMedia network as it's backbone/infrastructure.

@pompster Hi Steve, so sorry to hear that you're having issues with your replacement phone. Have you raised this issue through your account? If you have please send us a DM with the case reference number? - giffgaff Ann

@giffgaff Issues with people trying to connect - says my number is not available all the while I sit here waiting for calls to come through...issues with service?

@giffgaff are you guys having problems in the Glasgow area? My internet hasn’t worked for around or so.

@giffgaff are you having service problems? I’ve got no phone signal since this morning! (South West London)

@giffgaff As a member, when am I directly involved in running Giffgaff? As a member, I contribute to the customer support via the Community forums, but as far as I know I’ve never for example, decided what to charge for a goodybag.

@O2 there seem to be issues with my 4g connection and my partner's 4g connection – I'm on O2, he's with Giffgaff. Have been experiencing dips since yesterday. Are there general issues across the network at the moment, or are we isolated cases? Cheers

@giffgaff Getting no service guys

@Vhai_T Good Morning. We're sorry to hear that. Can you please send us a DM with your full post code so that we can help? - giffgaff Tasbiya

@giffgaff hi there! My data has suddenly stopped working and I have followed the guidelines regarding resetting network data and the mobile data APN, username and password. Any issues going on? Thanks

@giffgaff please could you help? I bought a goody bag but my network coverage is awful and it would be better to downgrade the amount of data I have.

@giffgaff Why sometimes the data suddenly not working

@JK_3D Should this happen again then please send us a DM, so we can help further. - giffgaff Tasbiya

@giffgaff I had just reset my password. I used the new password to log in and it locked me out. Surely the same will happen again? What if it doesn't? What's the solution?

@giffgaff I'm trying to login to my account and I reset my password but I've been locked out even though I logged in with the correct password. I can't use any of the help services and there aren't any contact numbers, what am I supposed to do?

@keemaparatha Hi there. Can you please wait two mins, and then click resend code. If your phone is turned off, has no signal, or is on “flight mode” you may not receive a text.Should this still not send you an email then please DM us and we’ll help you further. – giffgaff Tasbiya

@giffgaff hi , I can’t get my verified code for a sumawap on any of my emails accounts , cud yu plz fix it up so I can use my new handset

Poor effort #giffgaff 3G only! In Hornchurch

@giffgaff Shut it down @RETRIBUTIONMACE @TBARRetribution

@McLaughlin_1888 I use @giffgaff can never use up the minutes or data and £20 a month pay as you go

@giffgaff Are your agents working today? as waited over 24 hours to sort a problem out with phone. Do you have a phone number to call for support issues?

@giffgaff you keep telling me to activate my sim I've already done this over a week ago please can you help as I can't seem to check my balance or use the app? 07703582673

@giffgaff I can't use my giffgaff app to check my data and balance. It keeps telling me I need to activate my sim which I did over a week ago please can you help?