Giffgaff

Giffgaff Outage Report

Why is my Giffgaff service not working?

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Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.

Problems in the last 24 hours

The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Giffgaff Outage Chart 03/19/2024 00:30

At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Giffgaff compensate me for the outage?

The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Giffgaff users through our website.

  1. Phone (58%)

    Phone (58%)

  2. Internet (23%)

    Internet (23%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (2%)

    Wi-fi (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Giffgaff outage reports came from the following cities: East Dereham, Longfield, Derby, Hartlepool, Leeds, York, Birmingham, Grantham, Newbury, Maidstone, Bromley, Sutton Coldfield, Tamworth, Manchester and Reading.

Loading map, please wait...
City Problem Type Report Time
United KingdomEast Dereham Phone
United KingdomLongfield Phone
United KingdomDerby Internet
United KingdomHartlepool Total Blackout
United KingdomLeeds Internet
United KingdomLeeds Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

  • amandafclark Amanda👩🏽‍💻 (@amandafclark) reported

    Is the whole internet down or is it just sky and giffgaff ?? :(

  • fantasier シューカト先輩を推します! (@fantasier) reported

    That'a it. **** giffgaff I'm switching to Vodafone

  • ThreeUKSupport ThreeUKSupport (@ThreeUKSupport) reported

    @tee_taylor30 Hey Tee. We're sorry to hear that. We're not sure how this has happened, has your GiffGaff number been moved over to your new Three SIM? If so, this would then cancel off your GiffGaff account. When you requested your PAC, did you do this for your PAYG SIM? -Jenn

  • Brookie63 brookie (@Brookie63) reported

    @giffgaff I want to set up a £10 golden goody bag and I have ordered a sim online several times now and it's never been delivered. I have tried to pick one up in shops and none have the golden goody bags. They tell me I can pick up any SIM (which I have now done)

  • glandwrwj Wayne J 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇩🇪🇪🇺 (@glandwrwj) reported

    @Viking_Sarah_1 Never had a phone contract and never will. Moto G phone and a GiffGaff SIM.

  • Sam92Afc sam nutley (@Sam92Afc) reported

    @giffgaff goodybag package ran out yesterday and was meant to be renewed today, it’s never been like that? Always it’s renewed when the goodybag has ran out so now I have no internet or no service???

  • ApolloBelladona ☆ Apollo ★ (@ApolloBelladona) reported

    @agovavicky @giffgaff I don't know what's happening with Giffgaff, but I'm now trialling over sim networks so I can jump ship after 7 years running 2 phones with them. I really like them as a company but their data signal has turned atrocious in the last 3 months.

  • gabbywhitt gabriella whittaker (@gabbywhitt) reported

    @giffgaff received a broken refurbished iPhone that we paid £300 for. I've been trying to get hold of someone for 2 weeks, yet get automated responses. Genius Bar at Apple advised this phone should have not been sold to us!! Please can someone get in touch with me now! 😡

  • Ste_Tonks Ste (he/him) (@Ste_Tonks) reported

    @MXOFO They just piggy back off o2’s network so whenever there is bad o2 coverage then giffgaff will be the same

  • toffeegirl1979 toffeegirl1979 (@toffeegirl1979) reported

    @MXOFO I put both my son and daughter on giffgaff and they haven’t made any complaints so far. We’re just outside Manchester and my son has just moved down to Oxford if that helps.

  • CMDR_Valkyrie Valkyrie! (@CMDR_Valkyrie) reported

    Additionally, a nice big “**** you” to any company who thinks of themselves as too “modern” or whatever ******** to not have a call helpline. ******* GiffGaff only has webchat which means that useless **** of a customer I just had can’t even find out WHY Giffgaff drained her-

  • joanneholly Joanne (@joanneholly) reported

    @giffgaff Hi, I'm trying to contact my dad and both of his phones are redirected to other numbers of people we've never met. Are you having an issue? This has never happened before. I'm very worried. Could you please help?

  • kitbailey Kit Bailey (@kitbailey) reported from Sheffield, England

    @giffgaff my phone has been without service since Sunday. I’ve emailed and I’ve sent messages via the ‘Agent’ but no response. Why is it so hard to reach you?! I’m paying you to provide a service. Please can you reply to incident number: 210915-000599

  • JMAD1987 J-M-A-D ⭐⭐⭐⭐⭐⭐ 19🏆 (@JMAD1987) reported

    @giffgaff mast has been down for 3 days in Doncaster, every week the mast is being worked on, when will we be getting a full connection again.

  • chrsphr we do have it in us ✨ (@chrsphr) reported

    @MXOFO They use O2, which can vary depending on where you are. Looking at some data suggests they're not too bad Newcastle area. Advantage to Giffgaff is there's no contract so you could try for a month or two and see how you get on

  • Ne3Steve SteveNE3 (@Ne3Steve) reported

    @Little_G2 @syst_raymond they use Three (they're owned by Three) and Giffgaff are owned by 02 and use their signal

  • Avi80607623 Avi (@Avi80607623) reported

    @giffgaff very slow internet

  • h00ps4life cqp91 (@h00ps4life) reported

    @davwheat_ Overall I'd say VF are 2nd only beaten by EE. Giffgaff doesn't have volte or anything yet whereas VF has 4g calling and WiFi calling via voxi. This is in anticipation for the 3g shut down which VF are going to be doing quite soon

  • rolandhesz Roland Hesz 🎸⛩️🏳️‍🌈 (@rolandhesz) reported

    @PlatinumELM @anon_opin Last year I called the O2 customer service. Then I was connected to a GiffGaff voicemail. That tells me a lot about how O2 operates its customer service.

  • GowanTheBoy David Gallagher (@GowanTheBoy) reported

    Hey @giffgaff can you cancel a port out request????

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @Avi80607623 We're so sorry to hear this, Avi. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya

  • Clair_H_Lake Clair HL (@Clair_H_Lake) reported

    @EliseRCook @ThreeUK If the coverage is good where you live, hubs & I have been very happy with Giffgaff for many years. They piggyback the O2 network. We do contract free, own our phones, and can decide month on month what tariff we want that month. Only thing is no real customer service.

  • Worldofsiouxsi1 Suzie (@Worldofsiouxsi1) reported

    @giffgaff I used my @AirtimeRewards gift voucher but also been changed my normal month rate as well? Can I get some help please

  • davwheat_ David Wheatley (@davwheat_) reported

    @h00ps4life It's so random, which is why! It's fantastic throughout most of B&H, but specific areas have problems, and it's the same with my town. I have giffgaff, VOXI and ToTheMoon SIMs, and usually one will work. EE never fails for me. I want to make a Google My Map of "CTIL fails"...

  • giffgaff giffgaff | The mobile network run by you (@giffgaff) reported

    @maxwell_nifty Hi Matthew. We're so sorry for the delay in responding to you. How can we help? - giffgaff Emer.

  • Jord38068004 Jord (@Jord38068004) reported

    Giffgaff gotta be the worst voicemail

  • Serosedserio14 "MsM”🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺✊🏻 (@Serosedserio14) reported

    @giffgaff What is going on? I’ve had no service since Fri, in Scarborough; North Yorks; Cumbria; SW Scotland and now home in Glasgow. It’s very unusual for Giffgaff.

  • xotxpped txpped (@xotxpped) reported

    @kudiwtf wtf is a giffgaff

  • MattyFattyBatty MattyNRaps (@MattyFattyBatty) reported

    Can’t have **** with giffgaff data

  • bensupercollie Ben (@bensupercollie) reported

    @giffgaff Still no service in the Highlands. Been on and off for the last week or so. Now no service . Why ? Reference Number: 210915-000786