Giffgaff Outage Report
Why is my Giffgaff service not working?
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If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (53%)
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Internet (20%)
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Phone (19%)
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Total Blackout (7%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Poplar, Barry, Worksop, Blackburn, London, Batley, Liverpool, Bromley, Ilkeston, Cheltenham, Glasgow, Leeds, Dudley, Cambridge and Belfast.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar |
Wi-fi | |
| Barry |
Internet | |
| Worksop |
Internet | |
| Blackburn |
Internet | |
| London |
Phone | |
| Batley |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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giacomo mallamaci
(@gmallamaci) reported
@giffgaff is there any known issue within the network? I am without signal since yesterday
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ED
(@ED_of_all) reported
@z52782 @giffgaff Relatively easily!? Here's the thing what if I don't have a driver's license? What if I cant find my passport and don't want to pull out half my house just so I have full access to the internet again? I just want to know why now have you done this? What was the problem before??
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Jaggynetto
(@jaggynetto28) reported
@giffgaff Service issues today in the Glasgow G20 area, especially streaming! So frustrating! What's going on???
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Dani
(@SprinklesOfNuts) reported
I’d never been able to use another network’s SIM in it, until Dad said today that I could. So I’ve put my GiffGaff one in it and the signal is shite (to say the least).
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Cammie Racing
(@CammieRacing) reported
After the NIGHTMARE of buying a phone from @giffgaff (2 with faulty batteries, 1 scratched up) I'm sorry I ever left @tescomobile, will you have me back? Your lack of calls over Wifi seem like a mild problem to have compared to dealing with GiffGaff.
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vestan pance
(@solotoo) reported
Hey @giffgaff do you have any idea when the phone signal around the PR3 area will be fixed? It's been about a week it's not worked 😭 Missing important calls and messages
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Cammie Racing
(@CammieRacing) reported
After the NIGHTMARE of buying a phone from @giffgaff (2 with faulty batteries, 1 scratched up) I'm sorry I ever left @tescomobile - will you have me back - your lack of calls over Wifi seem like a mild problem to have compared to dealing with GG.
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Jessica Lauren
(@dearjessica3) reported
@giffgaff morning. My giffgaff has stopped my normal recurring goody bag and when I try to top back up it just says oops there was a problem and won’t let me top up? I have the funds so know it’s not my end. Please advise, thanks
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giffgaff | The mobile network run by you
(@giffgaff) reported
@RhonaBT Hello, We have had a look at our coverage checker and the masts in your area are as they should be and it shows no issues with your coverage. Try switching off your device and then switching it back on again. - giffgaff Ann 1/2
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giffgaff | The mobile network run by you
(@giffgaff) reported
@eszternikolettm A nearby phone mast in the W1G 9TF area is currently not working and this will be what is causing your usage problems. The engineers are aware of the issue and are working to fix the problem. - giffgaff Ann 1/2
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•isla•
(@the_4rchivist_) reported
im going to cry my data hasnt been working since friday and it resets at midnight tomorrow ive done everything and its still not working ive send giffgaff so many emails idk how a sim card can be this ******
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giffgaff | The mobile network run by you
(@giffgaff) reported
@delaneydonkey We'd be unable to block specific numbers from sending texts Alan, so we do hope that TSB can help stop these messages coming through to you. - giffgaff Jeanette
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MikeKAB
(@Mykiel_B) reported
@CharlieHaddon3 @giffgaff Hi Charlie, just adding credit doesn’t give you a goodybag. U hv to exchange the credit for a goodybag by dialing 43430 opt 2 from ur phone or online. In fact never add credit, just get a goodybag direct everytime otherwise soon as u add credit ur phone will start eating ur cred
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Stoneycat 💙
(@stoneycatt) reported
@BroughtToBook We had Vodafone and thought they were crap. Gone to giffgaff. So far so good.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Peter_Bennet Hi Peter. We have monthly goodybag options, however, we are a PAYG network so our members are never tied down to us. If you decide to purchase a goodybag, but don't wish to add it on every month then you have the option to add it as a one off. - giffgaff Tasbiya
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𝐂 𝐇 𝐋 𝐎 𝐄 𝐄 𝐋 𝐋 𝐈 𝐎 𝐓
(@thechloeelliot) reported
@giffgaff hi, my signal isn’t working and i’ve tried taking out the sim / switching off my phone etc. i’m in worcestershire!
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northern_stars
(@northernstars14) reported
🆘🆘🆘@giffgaff hi, I really need your help. My grandad is in Spain on holiday, he’s broke his hip and has covid. We are trying to top up his giffgaff phone, we’ve bought the voucher but the 43430 number isn’t working over there, he doesn’t have credit. Please help 🆘🆘🆘
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giffgaff | The mobile network run by you
(@giffgaff) reported
@CammieRacing Was this recent? Did you manage to get the issue resolved? - giffgaff Tasbiya
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giffgaff | The mobile network run by you
(@giffgaff) reported
@alibrock_ Hi there, Glad it's been fixed. Get back to us if you have any further issues. - giffgaff Ann
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Thorspain
(@ArtistStudent) reported
@Poundland hello! I bought a prepaid sim card from Giffgaff but i dont see the voucher to put on the form on the ticket. Can you help me? :)
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C J B / B o Y ⓣ 🤟🏽
(@cjb_boy) reported
I’m with @giffgaff, I’ve never interacted with @CarphoneUK in any way…yet I keep getting spam phone calls from them. Very poor practice guys. #CarphoneWarehouse
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ED
(@ED_of_all) reported
@giffgaff what the hell is with this BS you want me to mess about with verifying my age why now are you putting in stupid stuff like this if your that worried about kids and NSFW content then make a different network for kids don't put this cr*p in people's way
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Jane Thomson
(@janothomson) reported
@giffgaff I’ve just returned to UK after a few years in Australia. I’d like to return to your network with my old number on prepaid service. Is this possible? Cheers Jane 🙏
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Eszter NM
(@eszternikolettm) reported
@giffgaff hi, im in E8 and giffgaff network doesn’t work. I’ve tried to restart my phone and also flight mode on-off but nothing seems working. Any idea what’s going on?
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Luke O'Neill
(@lukeoneill90) reported
@giffgaff Is anyone able to help with an urgent query? Sent my phone back but didn't put the returns note in the package. It's been delivered according to Royal Mail but I would like confirmation from Giff Gaff themselves if possible? Thank you
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Alan
(@delaneydonkey) reported
@TSB my 8 year old son is receiving repeated text messages from TSB about a stranger's bank account entries to his watch. Can you please help stop these messages please. Or @giffgaff might you be able to block these texts please? Thanks, Alan
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rob jones
(@robjone67901918) reported
@giffgaff @mobile_o2 @currysplc stop cold calling me everyday trying to get me to upgrade. call centre staff are rude, hang up & don’t listen when I refuse to give all my details. My current contract isn’t up for renewal & when it is it certainly won’t be with you shower of ****!
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giffgaff | The mobile network run by you
(@giffgaff) reported
@CammieRacing Okay, no problem. Enjoy the rest of your day. - giffgaff Tasbiya
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RhonaBT
(@RhonaBT) reported
@giffgaff Hi Ann, tried both piece's of advice and still no service !!
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Mr. Seamus McMichael
(@seamus_mr) reported
Then when I changed to GiffGaff they had the audacity to charge me £70 for outstanding payments despite not trying to help me.