Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (60%)
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Phone (18%)
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Internet (15%)
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Total Blackout (8%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: London, Stoke-on-Trent, Poplar, Cambridge, Hebden Bridge, Liverpool, Stockport, Todmorden, Nuneaton, Leeds, Hammersmith, Edinburgh, Tadley, Bristol and Burnley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Stoke-on-Trent |
Phone | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Sam
(@snitch_behind) reported
@giffgaff How do I cancel an order I just placed? There are no options
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giffgaff | The mobile network run by you
(@giffgaff) reported
@jamesmitchell09 Hi James. We were aware of an issue with logging in, however this has now been resolved, so would you be able to try logging in again please? - giffgaff Emer.
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l30¥£R
(@boyer_89) reported
This might sound mad but im actually looking forward to these next two weeks in work only coz i currently have no internet as its getting connected on the 26th and ive had to use my mobile hotspot to watch my tele and play the ps4 an my giffgaff signal has been **** aswell
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dom
(@DominicaHurlock) reported
@giffgaff I have two factor authentication so i need the text message that gets sent to my phone, which i cant access because the screen doesnt work
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Simon Rice
(@_SimonRice) reported
@samuelaled @ThreeUK If I’m not mistaken, only EE & O2 support it - & this excludes MVNOs on their networks like Giffgaff too
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giffgaff | The mobile network run by you
(@giffgaff) reported
@CarolineHughes1 That's not a problem, Caroline. Take care - giffgaff Hannah
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Pam
(@pamelajarvis77) reported
@giffgaff my network has disappeared. My phone is showing ... next to the internet signal. Help!
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Athlyn Cathcart-Keays
(@athlynck) reported
@giffgaff I just received a refurbished iPhone 7 from you in the post this morning, and the battery is a disaster. It has gone from 100% to 50% in less than 30 minutes, and I can see the percentage ticking down. It is also extremely hot to touch while charging. Please resolve
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Richard Funnell
(@RichardFunnell) reported
@giffgaff Hello GiffGaff. Need to reject 2 offers for used handset trade-ins. No phone number to call. Very frustrating. Please help!
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giffgaff | The mobile network run by you
(@giffgaff) reported
@R_PDF That's odd. Can you please try clearing the cache and cookies of your browser and trying again? Also, can you try on another browser or device to login to the site? - giffgaff Hannah
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R2-DStu
(@DarthDoggo) reported
@giffgaff Does your network support WiFi Calling?
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Josh
(@Mr_mufc99) reported
Twice tonight I’ve reset my password, put the correct details in and been locked out my account 2 times now for 30 mins, problem after ****** problem with these people and I get no reply’s ever!!!!!! @giffgaff What’s going on!!!!!!!?
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giffgaff | The mobile network run by you
(@giffgaff) reported
@DominicaHurlock As the passcode can't be removed, please write it down, and send it with the phone as the engineers will need this to work on your phone. - giffgaff Janine (2/2)
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Yelitza Leon
(@Yelitza89) reported
@giffgaff how is it possible that I have been with you guys for 6 years (I've purchased a phone in that time and paid monthly without problems-me having no contract of employment) and now I can't buy another one with a full time contract of employment?? I don't get it...
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giffgaff | The mobile network run by you
(@giffgaff) reported
@pamelajarvis77 Please drop us a DM Pam so we can try to help with this. giffgaff Natalie.
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dom
(@DominicaHurlock) reported
@giffgaff Ok so basically my phone is broken 🙃 I tried to book a repair cause its still under warranty but the screen wont come on so i can't dactivate find my iphone or my passcode
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EmoGoose
(@sms87929) reported
@giffgaff Hi, having problems logging into my account this afternoon - have tried on two different devices, and the log in page is just hanging. Any clue how long this will be like that?
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kelly
(@purple_dragon25) reported
@giffgaff I never bother setting any because they never stick so whats the point? Besides, every day starts a new year if you think about it.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@AtomOfTheSun Hi, The order shown on your screenshot is linked to an iPhone 11, this can't be changed through a phone update. This would suggest an iPhone 11 was purchased, and would be why your phone shows an iPhone 11. I you drop us a DM we can try to help further with this. giffgaff Natalie
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Alex O'Loughlin
(@AlexOLoughlin18) reported
@giffgaff hi guys, trying to activate a SIM but the website/app won’t let me login with my new member details. Can you help please?
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Alison Hale 💙
(@rosiebrooks64) reported
from
Devizes, England
@VodafoneUK I was told my number porting from giffgaff was complete. It seemed to work then has reverted to the old number. Please help
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giffgaff | The mobile network run by you
(@giffgaff) reported
@jamesmitchell09 We're glad to hear that you've now been able to log in successfully, James. The SIM swap can take up to 24 hours to complete, however we would recommend restarting your phone periodically during this time, as this would normally help. - giffgaff Emer.
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BritishKurdish
(@anas_sherwany) reported
@giffgaff Just say “I’ll brb” and never talk on there again
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dom
(@DominicaHurlock) reported
@giffgaff im gonna need some help my dudes
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Arnie Campbell
(@vetarniec) reported
@giffgaff thee most useless inaffective website and help ever! I am in Afghanistan trying to top up my daughters account...horrible website and guidance...
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MikeKAB
(@Mykiel_B) reported
@DarthDoggo @giffgaff Hi. Unfortunately no. Giffgaff don’t support WiFi calling. Sorry
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Niall Robertson
(@Fit_After_Forty) reported
@giffgaff Every little will help for some households. How well is this advertised - I’ve seen nothing to date? Can I donate data towards this effort?
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Niamh
(@niamhford_x) reported
I’m sorry but if your phone network is giffgaff I don’t think I can trust you
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Khalid
(@khalid22saeed) reported
@giffgaff is there a problem with your top up service, I’ve just topped up £20 and still not activating the goody bag, have switched the phone on and off. Seriously frustrating 😡
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BLUCHIP - DEVELOPMENT STUDIOS
(@BLUCHIP_STUDIO) reported
@DjSimonmatthews @giffgaff Why it's not there fault the mail is slow and **** ? That's like saying Amazon or eBay should give you notification stuffs out for delivery The key word in giffgaffs email is "SHOULD" be with you tomorrow not "WILL" It's a sim grab one from a supermarket they are only £1!