Giffgaff Outage

@JayPalmer17 Hi Jay. As the giffgaff SIM is working in another phone it seems that the issue is not with the SIM itself. We would recommend getting in touch with the manufacturer of the phone so that they can look into this for you - giffgaff Hannah

@giffgaff I've tried this and it still won't connect. I've put an EE sim in the phone and it connected instantly so it's an issue with giffgaff not the phone

@manansaddique If your giffgaff SIM card is working fine in another handset, this is not a network or SIM issue, Mannan. We must recommend that you get in touch with the retailer so this can be investigated further - giffgaff Jade

@manansaddique It sounds like the phone itself is locked to a certain network, Mannan. We would recommend contacting the retailer directly, to query this further - giffgaff Jade

@giffgaff Yes, ee sim works. It detects the sim but says network unavailable so i dont think there is a problem with the sim or the phone.

@manansaddique Oh dear. As your giffgaff SIM card is working fine in another phone, it sounds like the issue is with the phone itself. Have you tired a non giffgaff SIM card in your new phone? - giffgaff Jade

@giffgaff just popped my sim into my new phone (pixel 6 pro) and i dont get calls or sms or data. The phone detects the sim but says “unavailable”. Any help

@Zeeyg93 That's very strange, Zed. Please can you try using a different browser or device as this should help - giffgaff Jade

@giffgaff why is card payments not working?

@kingrajib123 Oh dear, that's not good. Can you please drop us a DM with your full post code, so we can check for any issues? - giffgaff Tasbiya

@giffgaff my sim is down all of a sudden no service for the past hour I’ve put it back in after getting it out but sim goes off after 10 mins

@giffgaff Hi, is there a network issue in Bristol/Chippenham area? My number starts 07976.... No signal or data, but registered with network....

@giffgaff @davorg I'm having the same issue, haven't managed to connect to the network once. As soon as I put the SIM back in my pixel 5 it connects automatically

@giffgaff I've just put my 5G sim into my new Pixel 6 Pro, and I'm not getting any service. Do you need to jiggle anything at your end?

@MotoringEvents @Sir56ALot @thealso I'm on Giffgaff, never had a issue, just got back from Kos and had good service

Good bye @VOXI_UK ... Hello @giffgaff ... 2 Months and many many failed promises to fix my billing issue is far too long!

@giffgaff Yes, just letting everyone else know the kinda service GiffGaff offers to customers who bought phones from you.

Bad experience with @giffgaff. 2''Like New'' iPhone refurbs & both had faulty batteries - Told their agents I want a refund but they're sending me a replacement I don't want. Can't fone them, can't leave a msg with the return team, agents take 2-3 days to reply...

Honestly I never thought too many people dislike giffgaff network. But also we must know that the main network is O2

@giffgaff The last time I used the online agents they took 2-3 days to respond which is going to be too slow if your team is going to send a replacement phone I don't want. I just want my money back, no more refurb phones with faulty batteries please. Give me a phone number to call plz.

@spaffbadger1 We're very sorry to hear this. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade

@Bexstorr We're sorry to hear this, Rebecca. If your phone is asking for a SIM Network PIN then this means your phone is locked to the previous network you used. In this case, you'll need to get in touch with them or take it to a Mobile repair store near you. - giffgaff Tasbiya

@giffgaff Transferred over to giffgaff, followed all steps and SIM Network PUK not working. Unable to use phone. Help!!

@giffgaff hello ever since I’ve moved to you guys my signal is so bad. Everything seems to load so slow. Am I missing something? Do I need to change a setting? Or is the signal just poor in my area. Merseyside area

@SamAli77777 We're so sorry about this, Sam. Can you please drop us a DM, so we can help further? - giffgaff Tasbiya

@giffgaff is there a reason you don't allow conference calls on your network? I mean, you should let people know this on time, so people can avoid your network.

@giffgaff hi, I moved my number to your sim today, the swaps happened as number now registered on Acc but sim not working, any advice?

@elizavrose06 Hello there, Please try clearing your browser cache, Internet history and use another browser and then try again. If the loan is with Ratesetter we are aware of an issue with the website, so please contact Ratesetter directly on 020 3142 6226 for the schedule. - giffgaff Ann

@giffgaff I can never seem to view my repayment schedule of my phone loan, when I click on the link it takes me back to the homepage. I’ve had this issue previously and it’s never seemed to be resolved?

@Ofcom Most of them come from mobile numbers that's an issue and it seems @giffgaff is the worst provider of these scam calls