Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (41%)
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Phone (24%)
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Internet (19%)
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Total Blackout (14%)
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E-mail (2%)
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TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Birmingham, Wandsworth, Uxbridge, Chichester, London, Salford, Poplar, Leicester, City of London, Hackney, Blackburn, Woking, Upton, Farnborough and Cheltenham.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Wi-fi | |
| Wandsworth |
Total Blackout | |
| Uxbridge |
Internet | |
| Chichester |
Phone | |
| London |
Internet | |
| Salford |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Caelan Kilduff
(@Caelan_) reported
@giffgaff hello, swapped my existing giffgaff account to a new SIM, it said it would take seconds/minutes to activate but it’s now been 20 minutes and I have no service.
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Ash
(@A_Clay_Tonne) reported
@giffgaff Hey, 3 questions please :) 1) is visual voicemail ever going to be a thing with giffgaff? 2) Is it possible to use a cellular Apple Watch with giffgaff/if not will this ever be supported seeing as they’ve been out a while? 3) any eSIM support planned?
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giffgaff | The mobile network run by you
(@giffgaff) reported
@ipswoody We're very sorry to hear this, Mark. Please can you provide your full UK postcode via DM, so we can check for issues in the area - giffgaff Jade
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Mary Drake
(@Need2Print) reported
@giffgaff hi the internet has been so slow the last couple of days on my mobile using Giffgaff by O2. Benfleet to Chelmsford to Woodham Ferrers areas #giffgaff
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Andy S
(@AndrewShute2) reported
@katelallyx Circumstances resulted in me using a Samsung , absolutely hate it, so thankfully back on my iPhone. If you’re happy with your current phone go contract free, @giffgaff are amazing they operate on the @O2 network, I pay £15 a month.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@actionspouser We would recommend removing the mobile number as our page is public Will, so we don't want him receiving any unwanted spam. If you can send us a DM, we may be able to help further. - giffgaff Jeanette
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𝕯𝖗 𝖔𝖋 𝕮𝖗𝖎𝖙𝖎𝖈𝖆𝖑 𝕭𝖆𝖘𝖘 𝕿𝖍𝖊𝖔𝖗𝖞
(@SGMTweetings) reported
@giffgaff I have no problem getting 15Mbps in the centre of town, so I know my phone is okay. Also, I'm positive my data/4G speed is much slower than previously, before the last fault. It's such a shame, as I really like being with you guys.
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ً
(@PURGETHEPRISM) reported
@giffgaff I’ve been having issues with using my data for the past 2 days, any idea as to why this is? Can't even load the Instagram homepage
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giffgaff | The mobile network run by you
(@giffgaff) reported
@axb_youtube Hi there. We're so sorry to hear that you're having problems. What happens whenever you try to log into your account? - giffgaff Emer.
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MBT1995
(@MBT19951) reported
@giffgaff Afternoon, I’ve not had a signal for 2 days. Even outside where it’s usually fine. I’ve checked my account and my goody bag is still running. Any idea what’s up with it?
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🌺 Lady Augustine 🌺
(@JiiBay27) reported
@MBT19951 @giffgaff Exact same problem as you. Since 2 days, impossible to use my data when I’m out of the house.
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WILL
(@actionspouser) reported
@giffgaff I topped up my friends phone and the screen demonstrated that the card payment didn't go through. So I tried again and £40 in total has been debited. I meant to top up just £20 please help
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Jason B
(@TheJasonB) reported
@asda_mobile Your service and website is now terrible. My new monthly bundle has not automatically renewed, as for whatever reason money cannot be taken from a active debit card, cannot top up either, or even add a new card due to a 500 error. I am switching to giffgaff instead. Screw you!
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Ash
(@A_Clay_Tonne) reported
@EE Hi, looking to switch to you from @giffgaff. Do your PAYG SIM cards support Apple Watch with cellular data, visual voicemail, and eSIM? Or are these only on contract? Looking at the £10/month pack with 5GB data.
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McCuntney Gruntfump
(@sludgetown) reported
'You don't have enough credit to make this call.' What's the point of having an option for auto top-up if you're not going to do it, stupid Giffgaff.
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Dr Elizabeth Biggs
(@ElizabethCBiggs) reported
@JC_FrancisW Should also say that there are coverage maps online, otherwise it's down to local quirks. Big providers include EE, 02, Vodafone and people also really like Giffgaff and plusnet.
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anu
(@virtualdolI) reported
actually i think its my data its so ****** and slow **** giffgaff
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Sarah Marsden
(@GaslingSarah) reported
@giffgaff It would have been nice if this had been checked before the first reply that told me there was no problem…
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Ahvais
(@Ahv415) reported
@giffgaff I've been without data, not being able to receive or make calls since yesterday morning. Messaged an agent but no reply, need some help
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giffgaff | The mobile network run by you
(@giffgaff) reported
@A_Clay_Tonne Hi there Ash. Unfortunately these services are not supported by giffgaff, and we have no current plans to introduce visual voicemail and eSIMs on our network - giffgaff Jade
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Phoenix D0wn
(@_Phoenix_D0wn_) reported
The service on @giffgaff has been completely unusable for the past two weeks. Customer service has told me via DM the network runs slow for me because there's usage is high in my area. This is tinpot stuff! Taking mine and my 11 business partners contracts elsewhere tonight.
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Phoenix D0wn
(@_Phoenix_D0wn_) reported
The service on @giffgaff has been completely unusable for the past two weeks. Customer service has told me via DM the network runs slow for me because the data usage is high in my area. This is tinpot stuff! Taking mine and my 11 business partners contracts elsewhere tonight.
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AXB
(@axb_youtube) reported
@giffgaff is such a sh*t network! Literally need to top up for tomorrow and nothing is working!I can’t log into my account on app, safari or chrome! Can’t make a new account or anything(As if the servers are down)Absolute bullsh*t!Anyone know any decent network providers #network
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ems💗
(@futureisfluid) reported
@_typicalanna yeah i think giffgaff/tesco/o2 are all on the same network
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giffgaff | The mobile network run by you
(@giffgaff) reported
@Ahv415 We're very sorry to hear this. Please can you provide your full UK postcode. So we can check for issues in the area - giffgaff Jade
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giffgaff | The mobile network run by you
(@giffgaff) reported
@RobertHol6 Hi Robert. We're so sorry to hear that you're having problems. The SIM can take up to 24 hours to fully activate once you activate this on your account. We would recommend restarting your phone periodically during this time as this usually helps. - giffgaff Emer.
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Chris Lee
(@chrislee1628) reported
from
Halifax, England
Cancelled PAC, neither has full signal strength in town centre, 3 has better signal strength where I live just up the road from my parents, but same as GiffGaff where I live, so no point in moving
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Jason B
(@TheJasonB) reported
@asda_mobile Your service and website is not terrible. My new monthly bundle has not automatically renewed, as for whatever reason money cannot be taken from a active debit card, cannot top up either, or even add a new card due to a 500 error. I am switching to giffgaff instead. Screw you!
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giffgaff | The mobile network run by you
(@giffgaff) reported
@A_Clay_Tonne As we do not offer eSIMs, the cellular feature would not work on our network unfortunately, Ash - giffgaff Jade
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𝔑𝔦𝔠𝔨𝔩𝔞𝔯𝔥
(@NicolaLeanneTay) reported
@giffgaff I’m having issues with using my data when out and about, any idea as to why this is?