Giffgaff Outage Report
Why is my Giffgaff service not working?
No problems detected
If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Wi-fi (49%)
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Internet (27%)
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Phone (16%)
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Total Blackout (6%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Leeds, Liverpool, Felixstowe, Alcester, Manchester, Bolton, Edinburgh, Bristol, Glasgow, London, Poplar, Southampton, Nottingham, Birmingham and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Total Blackout | |
| Liverpool |
Phone | |
| Felixstowe |
Phone | |
| Alcester |
Phone | |
| Manchester |
Phone | |
| Bolton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Sadie Alsina
(@Siggygym) reported
from
Caister-on-Sea, England
@giffgaff what’s happening with network this weekend in the caister on sea area? no bandwidth although full bars and 4G. Networks status says ok but can’t get higher speeds than 0.25 mbps.
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Hinkypunk Illustrations
(@HinkypunkIllus1) reported
from
Peacehaven, England
@SMARTYMobileUK just changed my provider from Giffgaff to @SMARTYMobileUK and the coverage is terrible I keep getting 'data usage alerts' no signal Not very happy #mobilecoverage
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Mr Wellington
(@Bukom_Boy) reported
from
Sutton at Hone, England
@giffgaff is there a problem with your network coverage ? My network has been off since 12 noon and it’s still not back.
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Claire Jordan
(@ClaireAnne_J) reported
from
Welton, England
Twitter peeps - has anyone bought a refurbed phone from @giffgaff before? How is their cust service? 🤔
-
Ian Pemberton
(@IanPemb84232474) reported
from
Hornsea, England
@giffgaff evening, I’ve been getting a poor signal now for more than a month or more, been told previously it’s a mast issue that’s being sorted, still struggling, what’s happening??
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Tronald Dump.
(@TronalddumpUS) reported
from
London, England
@giffgaff your network in #blackheath is atrocious. I get better signal sitting on a beach in Botswana, what's up with that?
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Martyn Scott ⭐⭐
(@Martyns5) reported
from
Beeston, England
@Paul_Manc_Red @giffgaff Yes, I've stuck with Samsung, never had an iPhone
-
Cllr Mike Young
(@mikeyoungUK) reported
from
Elwick, England
@giffgaff I got a payg sim for my spare phone yesterday and spent 30 quid on credit so I can use it as a data tethering device for my laptop at home. Live in a rural area so no fibre broadband option. Sadly, there is zero 4G signal. I thought all networks had this sorted?!
-
Spring into Action
(@SpringAndYou) reported
from
Great Harwood, England
@giffgaff is there anyway to manage multiple numbers via one login?
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Cloud Dance Festival
(@clouddancefest) reported
from
Portobello, Scotland
@giffgaff So, your goodybags don’t cover any phone calls or texts - including phone calls to landline numbers (0131) or texts to other Giffgaff users. How much do users have to bribe GG for even a vaguely functional service, and what compensation does GG give failed customers?
-
Helen Grieve 🇬🇧 🦊
(@grieve51166) reported
from
Formby, England
@WeDoNotLearn73 I'm with Giffgaff. Couldn't care a damn.
-
Jordan Revell
(@jordanrevell) reported
from
Camden Town, England
@SkyHelpTeam I've had internet dropouts for the past 3-4 days, up to 4 times per day, plus dropouts often in the last year. It nearly jeopardized my life changing doctors appointment held over zoom today, often times my giffgaff 4g mobile data is faster, I need a solution.
-
Matt Western*
(@westie0808) reported
from
Shavington cum Gresty, England
@zaldizki @giffgaff I can send texts no problem at all just calls are still a bit iffy!!
-
Thomas gallacher
(@TamGallacher92) reported
from
Glasgow, Scotland
@giffgaff is there something wrong with your 4G? Last few days mine has been running so slow Internet explorer is out preforming it... 😕
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Mick Reidy 🇬🇧🇮🇪🇪🇺#FBPE 3.5%
(@MicReidy) reported
from
Herefordshire, England
@iGiffgaff my son uses Giffgaff but has lost internet access. Calls and text OK. How does he access support.
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Mr Martin Calder
(@Mr_MartinCalder) reported
from
Walthamstow, England
@EE Giffgaff has unlimited everything for £35 and even that is very expensive and crazy for the price in the current day’s we are living networks need to help their customers
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Gezza
(@JelllyBeaan) reported
from
Romford, England
@giffgaff hi team is it possible to have some help in regards to my account?
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Cr£am
(@EdoreFaine) reported
from
London, England
How comes everyone with #giffgaff never answer the #phone #London #voicemail 🤨
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Victoria
(@VictoriaMaskell) reported
from
Bishop's Cleeve, England
@giffgaff please can someone help me?! Having major issues & need some help. Cannot log into my account & need some information ASAP. Thank you
-
(high-room)
(@hyrume1) reported
from
Hounslow, England
@giffgaff your mobile services are ****
-
AzKhaaan ×
(@Asgharki) reported
from
Cardiff, Wales
@giffgaff Oh I'm not complaining! 🙈 Just feel bad you sent me a higher model!
-
Paul Foster
(@pfozter) reported
from
Chorley, England
Anyone got issues with giffgaff?
-
Sofi Summers
(@sofiloco) reported
from
Hackney, England
@giffgaff hi Giff Gaff 👋🏼 my husband is having problems with his data - it’s not working at all. We’re in N1 London. Is it down?
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Gavin BrrrIan Barrie 🏳️🌈🐕🏴👬🎮
(@jammach) reported
from
Edinburgh, Scotland
@LeftLost_Pltcs Might want to check coverage maps on a couple of providers to prevent disappointment. GiffGaff run on the O2 network, as does Tesco mobile.
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Rebecca 🏋️
(@fossie1983) reported
from
Newtownards, Northern Ireland
@giffgaff is your service down? I can't connect to my data or make calls?
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AzKhaaan ×
(@Asgharki) reported
from
Cardiff, Wales
@giffgaff I ordered the Huawei P30 yesterday and you guys have sent me the P30 Pro.. My moral compass feels bad for accepting this, please advise :)
-
Ross Rhodes
(@trrhodes) reported
from
Edinburgh, Scotland
@giffgaff Hi Hannah, thanks for the prompt reply. This seems to be a persistent problem near a signal tower, so I suspect that may be the cause of the problem? May your team investigate further please?
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🐝 Peter Brook 🐝
(@peterqbrook) reported
from
Cranbrook, England
@giffgaff why is the HMRC text scam reporting number blocked from phones on your network? Why won't you allow reporting/complaints without iemi numbers.
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Bartek 🇪🇺🇬🇧🇵🇱
(@BartBoski) reported
from
Camberwell, England
Hey @Ofcom we have been having issues with our mobile number that’s with @giffgaff no calls/texts from EE are coming through! (pretty basic part of service) Reported to @giffgaff beginning of August - still not resolved. (Suspect it’s been going on for much longer) can you help?
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Shaun Jenks 🇬🇧📱⌚️💻📸✈️
(@Shaunjenks) reported
from
Ludlow, England
@onlytruejosh @VodafoneUK I find Vodafone/ Voxi really good speed and coverage wise. I was with GiffGaff and they were awful. And EE wasn’t much better