Giffgaff Outage Report
Why is my Giffgaff service not working?
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If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (36%)
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Wi-fi (26%)
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Internet (23%)
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Total Blackout (13%)
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E-mail (2%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Swansea, Leeds, Orpington, Southport, Stockton-on-Tees, Croydon, Mitcham, Dewsbury, Horsham, Kingston upon Hull, York, Bradford, Stratford-upon-Avon, Torquay and Yeovil.
| City | Problem Type | Report Time |
|---|---|---|
 Swansea |
Internet | |
| Leeds |
Internet | |
| Orpington |
Phone | |
| Southport |
Phone | |
| Stockton-on-Tees |
Phone | |
| Croydon |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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daily climate reminder 🤖🔥🌍
(@ClimateRemind) reported
@bays_frederick Too slow to use the internet, and battery doesn't hold a charge. I didn't say in thread but instead of replacement I could just fix battery for £40 Yeh Giffgaff here is only £5/mo And yeh I do need it for work
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James Comrade
(@JamesComrade) reported
@O2 Hi, I am not an O2 customer at present, although will be moving my personal device to Giffgaff later this month. Is it possible to get an eSIM with O2 without a primary pay monthly account?
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Hilary McDowell
(@McDowell21) reported
@giffgaff just wondering if there is a problem processing payments
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giffgaff | The mobile network run by you
(@giffgaff) reported
@srcshelton Hello there, giffgaff do not support Apple’s Visual Voicemail. - giffgaff Ann
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shane lanning
(@s_lanning1985) reported
@JackpWild @giffgaff In the same problem was told it was covered then get told they won't repair it unless I pay double the value for a repair
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Shots by Jai
(@ShotsByJai) reported
@virginmedia No. I gave up after waiting for 58 mins. I have to now order a PAYG sim from @giffgaff just so I can use the STAC code from you to cancel this account. If you make it this hard to cancel then it only serves to prove that you know how bad you are. Please go eat your own 💩
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St Gwynno MTB
(@dewiwpritchard) reported
@giffgaff I just bought a refurbished phone and despite it supposed to be unblocked it does not support my giffgaff sim card. Trying to get help is almost impossible, Left with a £169.00 phone that does not work.
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Standup220
(@standup220) reported
@giffgaff and again my data is running slow AF Have the same issue all the time I've got 30gb left so this shouldn't happen Unreliable as always
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J G
(@ThisisJacquiG) reported
@giffgaff I need help. Please can you message me as I am paying £10.00 per month for no reason (one contract I’m not using) and paying another two £10.00 per month for two other contracts. Need to cancel them all and hopefully get a refund for the first contract!
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Felipe
(@felipe1982rj) reported
@giffgaff you are the worse phone company. Your internet is very bad and it doesn't work.
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Will
(@Willbrandblock) reported
@CJ_250marketing Will Giffgaff is a mobile brand whose customer service basically run by a community, which is incentivised to do so. But in web 3.0 there would be no central brand, and the community would get greater equity/share of profits to run it etc Sorry had to explain in 1 tweet
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TheycallmeRhys
(@RhysNorton16) reported
According to the @giffgaff website it has been fixed since the 4th, it is now the 10th. I am currently paying for a phone and service I can not use. #CustomerService
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UK is with EU
(@ukiswitheu) reported
@BorisJohnson @virginmedia @O2 Virgin and 02 have 25% of UK network What about the other 75%? Vodafone, EE, Three, Tesco, Giffgaff, BT, Sky?
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SGallen
(@sgmillinery) reported
@s_lanning1985 @JackpWild @giffgaff Exactly the same here. Bought "like new" refurbished for daughter's Christmas present. Opened on Christmas day, microphone doesn't work- sent back for repair - they've just told me it's not covered by the warranty and will cost more than I paid for the phone to repair.
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Amy Mills
(@miillsy) reported
@giffgaff Hi I’m looking at potentially joining your network, but wondering how the sim only “goodybags” work? The £10 golden one, is it a rolling monthly contract or for length of time and will I get that same deal each month or will it change? Thanks!
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Mairtín
(@runyourmouthoff) reported
@giffgaff Great well done @giffgaff as long as this continues you have me as customer 👍
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Matthew Kilford
(@matthewkilford) reported
I have a question. Whenever I’m at a football stadium my signal with giffgaff/o2 is just awful due to (I figure) everyone is trying to keep up with results elsewhere and such. #stfc fans if you never have any problems with browsing apps at the ground what company are you with?
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IRENE KNIGHT
(@irene40k) reported
@giffgaff my PAC code isn't working and l would like a new one so l can join another network. l feel very frustrated as l am stuck now. Please help.Ta
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Doug Lishman
(@LishmanDoug) reported
@giffgaff hey gifgaff how do I call your customer service 🤔 I have an issue with my account
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Ian Politics ●
(@Ian_Politic) reported
Giffgaff is down
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Nav
(@OfTheWind1984) reported
@O2 you are not available 24/7 on the app, it's hasn't worked for months. No queuing, apparently all your agents are always busy. Also since when did next day delivery from Friday become deliver on a Monday? Have to miss work now. Your service has fallen behind GiffGaff. POOR!
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Daniel
(@daniel_lc123) reported
@bennys1 @ThreeUKSupport If they cancel my contract I’ll just move on to giffgaff and then get sim cards of the country I’m in when I go abroad. Three clearly doesn’t care about its loyalist customer base. They will also loose a mobile broadband contract I have for my grandparents too.
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Ed Mallon
(@awoleddy) reported
@helenmallam Be fair. Giffgaff were having server problems at the time.
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John Woods
(@Yorksims) reported
@DrMarkCarrigan @giffgaff The 80GB fast speed limit only applies to the "Always on"data in the £25 goodybag, if you spend an extra tenner and go for the £35 one you'll have no restriction issues and it'll be impossible to breach the FUP in the time you need it for.
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giffgaff | The mobile network run by you
(@giffgaff) reported
@standup220 We can understand how frustrating this must be with your data running slower than expected. Are you able to confirm if this is at home or in all areas? If only at home, please confirm your postcode through DM for further help. - giffgaff Jeanette
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GlosRed&Proud
(@GlosredP) reported
@matthewkilford I am with Tesco / o2 and have issues with speeds at the CG, my dad is with EE and has no problems so switching to them. Any mvno (voxi, giffgaff etc) will have slower network speeds compared to the main company (vodafone, o2)
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G Love❣
(@MissMoseleyy) reported
@giffgaff I took out a new contract and brought a phone with you guys this month. I have been charged twice for my contract, hopefully you can help me
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Stuart Shelton
(@srcshelton) reported
Unless, @VOXI_UK, have I missed something here? If I install your iOS Profile (which I’m loath to do without understanding what additional content/settings it’s adding) is Virgin Media/TfL Underground support added? I hadn’t come across this until I read that @giffgaff need it 😲
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Chinese Elvis
(@chineseelvis) reported
@bt_uk I do have a good 4G signal and am using it on giffgaff. The EE hub you provide is not as good as my smartphone. But worse than this, it has been turned off. It was at least working albeit badly 2 months ago.
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🌹 яσѕє fℓαмιиgσ🦩27
(@Roserainbow25) reported
GiffGaff Mobile Network You Have Completely Puzzled My Head Why Have You Automatically Changed My Number Without Any Warning 🧐🧐 It’s Not Like I Requested It Or Anything Pain In The *** Updating New Number EVERYWHERE !!