Giffgaff Outage Report
Why is my Giffgaff service not working?
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If you are having issues, please submit a report below.
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Giffgaff compensate me for the outage?
The recent Giffgaff outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Giffgaff if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Giffgaff has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
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Phone (38%)
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Wi-fi (25%)
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Internet (23%)
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Total Blackout (14%)
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E-mail (1%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Airdrie, London, Leeds, Poplar, Birmingham, Bournemouth, Borehamwood, Lytham St Annes, Manchester, Glasgow, Chingford, Swansea, Orpington, Southport and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Airdrie |
Total Blackout | |
| London |
Wi-fi | |
| Leeds |
Internet | |
| Poplar |
Wi-fi | |
| Birmingham |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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sophie metcalfe
(@Soph1Metcalfe) reported
@giffgaff if phone is saying emergency calls only is this something wrong at your end??
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DIS - Vulturine
(@HausOvDisMater) reported
So... in order to sort my busted phone and get a new one I now have to use 3 different websites because @Klarna and @giffgaff have put so many barriers in place and provide consistently poor service when trying to sort any issue. Really disappointed.
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Joe Scollen
(@josephjscollen) reported
@giffgaff any reason why my 4G has been ridiculously slow for the past few hours? I’ve checked the coverage but there’s no problems?
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Vicki
(@vicwright00) reported
@giffgaff Thanks for all the replies. This is really poor service. I can’t even use my old SIM.
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Joe Scollen
(@josephjscollen) reported
@giffgaff Not sure if you’ve seen my DM, but today has been awful for data service, it’s kinda working now, but I haven’t been able to browse the internet at all for about 14 hours. Just seen on the giffgaff app that I’m now on 3GB left of data??? I had 13GB today???
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Gibbo
(@gibby26) reported
@benno44775 @giffgaff Tried all of this, the sim card just won't register on the O2 network, problem started on Tuesday morning
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Dan Bettridge
(@DanBettridge) reported
@giffgaff hey, despite using my phone in the last month I have received an email saying my number will be reallocated in 5 days (now 3). I made a call yesterday and checked usage today and it won’t show me anything now? I can’t lose my number. What is the issue?
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DIS - Vulturine
(@HausOvDisMater) reported
@giffgaff Well I've done this and the only result was for your customer services to take no responsibility and pass the buck. Really just dreadful.
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jaffamonkey
(@jaffamonkey) reported
@giffgaff No reply to previous message so reiterating. Your "Unlimited" bundle is a con. For 3 months had no issues on GB-specific bundles. Then on first day of Unlimited, people at work noticed my connection keeps dropping on video call. Don't BS me, I noticed this before.
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Gibbo
(@gibby26) reported
@giffgaff No answers. You guys have done the same thing since Tuesday morning. Phone still not working
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Beano
(@benno44775) reported
@gibby26 @giffgaff Hi gibbo. I’m sure you have tried turning the phone off and then on, have you checked if there is a mast problem in your area ?
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Vicki
(@vicwright00) reported
@giffgaff I’m leaving the country today and I have no service and my phone number hasn’t ported. Help. 😭
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giffgaff | The mobile network run by you
(@giffgaff) reported
@gibby26 We don't have any recent messages from you, but if you have an open case please send us a DM with your case reference number. We understand how stressful this must be for you, and we want to help get your issue resolved ASAP. - giffgaff Megan
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Gerben
(@gerbyzation) reported
@evnsio giffgaff has a data cap on roaming in EU (which in a few days will be 5GB) but no extra fees. They piggyback off 02 network I think - not sure how that ranks against others
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Miss Sweet Ela 💋
(@MissSweetEla) reported
@giffgaff hey there. After over 48h of my SIM card not activating, I am fed up and all I’m asking is for an update. It’s super weird I do have 4g, but no signal whatsoever. Is it going to be fixed any time soon? There’s a lot of people waiting.. -.-
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Gibbo
(@gibby26) reported
@giffgaff Sent now. Impossible to access agent response, no signal since Tuesday at 7am. Phone has been tested with another sim card. Works fine. So it's your end
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Brian
(@Brian44193448) reported
@giffgaff Company is a bad joke about as much use an help as a cut up life jacket swerve these at all Costs jokes
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Miss Davies
(@philipp06783381) reported
@reazemon @giffgaff We’re in exactly the same situation. No service for two days and no further updates. Appalling service.
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AskKlarna
(@AskKlarna) reported
@HausOvDisMater @Klarna @giffgaff Hi, we apologize for not receiving the appropriate support. We would love the opportunity to assist you further if you could please send us a DM in order to provide you with the proper point of contact? Thank you so much.
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Miss Sweet Ela 💋
(@MissSweetEla) reported
@giffgaff Last update was yesterday, hence I wrote here. Delay, okay, I understand, but I’ve been without a phone signal for over 48h. This is getting ridiculous. Can you tell me anything else than be patient or not really?
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giffgaff | The mobile network run by you
(@giffgaff) reported
@violaholliman We're sorry for any disappointment Viola. However, we don't have any plans to introduce Apple Pay at the moment as we are a pay as you go network. We'll be sure to let our members know if this changes. - giffgaff Megan
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Beano
(@benno44775) reported
@SarahRBardell @giffgaff Hello Sarah I am reading that there are a number of problems with this at the minute
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James Burnham
(@mrtecheasy) reported
@Ste903 @wrexham Yes its vodafone, changing over on the 7th haha but network checker says it better in my postcode than Giffgaff (O2) plus Voxi has WiFi calling which I need up where I am, and works out cheaper than I was paying with giffgaff anyway
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river estuary
(@riverestuary) reported
@giffgaff any news on the number change issue?
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Richard T
(@wealthydrink) reported
@giffgaff my mobile number was due to be ported to your network on Tuesday. The SIM card you have provided no longer works and I have been without a phone for 4 days. You are unreachable via email or app and complains in your forums on this are in the hundreds. What is happening?
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Mandy Bayton
(@mandyebayton) reported
@giffgaff can You help me please? I ordered a SIM from Giffgaff because I wanted to change my mobile phone provider, unfortunately I didn’t realise I’m still in contract until next year. I received the Sim so now need to return it but don’t know how?
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ℳisterℳagoo #Blazor
(@mistermag00) reported
@troyhunt Same here. I can find one instance of being sent a survey by them in March 2011 (via @Giffgaff ) - they sure hang onto our data for a long time - possibly longer than is allowed by GDPR when it was only used for one survey?
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Miss Davies
(@philipp06783381) reported
@reazemon @giffgaff We’re in exactly same situation. Appalling service. Two days no and only one reply fromthem to say that they’re looking in it. @giff gaff shocking service
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Sarah Bardell
(@SarahRBardell) reported
Hey @giffgaff - my number was supposed to transfer to you on Tuesday & not only has it not transferred and seemingly disappeared but my temporary number doesn’t have any signal or mobile data either - when will this be resolved?! It’s not good enough!
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VonCake
(@cake_von) reported
@HausOvDisMater @Klarna @giffgaff Ah ****. You're not the first to say it. I'm with Voda sim only and it isn't brilliant.