Giffgaff Outage

@giffgaff @NdavisonR Sorry giffgaff but you don't offer unlimited everything for £20 on payg.... oh wait its £35 with 3 but only £20 with @superdrug who use the 3 network talk about a RIPOFF

@giffgaff whats going on with your network coverage in the B38 area? I've been with you for 7 years and the signal has gone to pot since a new O2 tower was put up a few miles from me? Calls cut out CONSTANTLY, I'm about two phone calls away from switching networks tbh

@wild_coconut Hi KJ. It sounds like your new phone may be locked to another network provider. Our SIM cards will only work in phones locked to giffgaff/O2, or phones that are fully unlocked. We would recommend that you contact the retailer/network to ask them to unlock it - giffgaff Hannah

@giffgaff I've turned it on and off now it's come up .. Enter network unlock code.. your phone isn't allowed to use this sim card??

@giffgaff hi I've put a new sim in a new phone but it keeps coming up not registered on network... HELP! x

@giffgaff Hi Hannah, thanks for the prompt reply. This seems to be a persistent problem near a signal tower, so I suspect that may be the cause of the problem? May your team investigate further please?

@RobbieBone Customer service best to worst from my experience. Tesco Giffgaff Anywhere Sim Vodafone 3

@giffgaff It offers me orange, vodaphone or Movistar the only one that I can get any service on is Movistar with one bar signal and virtually no data connection

@Rosiebutton6 Hi Rosie. If you are not in the UK and you're roaming abroad you will need to try connecting to another network that is available - giffgaff Jade

@m__crane Hi Mark. How can we help? - giffgaff Jade

@Rosiebutton6 Oh dear, Rosie. Please perform a manual roam to refresh your connection to the network, as this usually helps. See how here, - giffgaff Jade

@giffgaff anybody help. ?

@giffgaff let down. Refurbished phone sold with battery that needs Service. Max capacity 73%. My attempts to resolve not going well. Stalled in admin; “Have to use our repair service as it’s in warranty. “ Now I have to accept a NO DETAILS £90 ‘quote’ or still pay £15!

@CharmsOfLight If your credit has been used as a result of an issue with your goodybag on our side, this would be reimbursed so you don't lose out on getting your goodybag. - giffgaff Janine.

@giffgaff Thanks, but that’s not reassuring at all. Now I’m even more worried about @giffgaff’s role funding hate. @Facebook has years of history promoting hate and slow walking any change. What is there to talk about? Just. Stop. Hate. For. Profit #StopHateForProfit @slpng_giants

@giffgaff Thanks for replying, but that’s not reassuring at all. Now I’m even more worried about @giffgaff’s role funding hate. @Facebook has years of history promoting hate and slow walking any change. What is there to talk about? Just. Stop. Hate. For. Profit #StopHateForProfit

>British phone service called giffgaff How tf is that country not a circus?

@giffgaff Hi, I've had problems with connection for pretty much 24hrs, most apps and sites won't connects and says "Can't connect to server". In N14 area

@giffgaff The link sent me to a page that was broken..pressing network coverage but nothing happening..probs due to the fact the internet I'm paying for is not working! Changing network as yours is useless now...

@gierrofo @SpotifyUK @giffgaff Just pay for a subscription...problem solved... or get a sub for tidal as it's better quality and meant to pay artists fairer

@giffgaff Tried and hasn’t worked and according to your map I should have fabulous service

@giffgaff please sort out your mobile site and app. Lots of bugs and broken links. Not good enough!

@super_marek @giffgaff I had an issue with them where calls were not being connected and their contact us form was broken. Sadly community support couldn't help with that either. I had to go to ofcom to get refund and transfer

@__k_a_r_a__ @SMARTYMobileUK I've try to change my Giffgaff for Smarty for same reason 30GB for £10 seems unbeatable but there is one big flaw no network where I work and Giffgaff still provide two bars on 3G .

@giffgaff I've solved my problem by going to the nearest @Tesco to buy the top-up voucher. Have a nice day.

@super_marek If there are more members having this issue Marek, they may have already been in touch and had an update regarding what's going on. This is why this option was given Marek. - giffgaff Jeanette

@giffgaff It's not a problem with my browser, url says it's `internal-error`, so something has gone wrong on your side. I've already sent a request to your support, but they will take ages to reply.

The stalling techniques from @giffgaff agents when you have a genuine problem is unbelievable. 29291 steps that don't make sense to avoid them having to deal with the problem. Appalling #CustomerService

@giffgaff Would love to try that, seems the problem is I'm not getting a 4G signal, checked I have Mobile Data ON so it's not that... this just keeps getting better.

@Tone7x20 That's strange. The next time this happens we would recommend trying another browser as this may be caused by a browser issue. - giffgaff Janine.