Giffgaff service status: outage reports and connection issues
Why is my Giffgaff service not working?
No problems detected
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Full Outage Map
Giffgaff is a mobile telephone network running as a Mobile Virtual Network Operator using the United Kingdom O2 network.
Problems in the last 24 hours
The graph below depicts the number of Giffgaff reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Giffgaff. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Giffgaff users through our website.
- Phone (46%)
- Internet (29%)
- Wi-fi (13%)
- Total Blackout (11%)
- E-mail (2%)
Live Outage Map
The most recent Giffgaff outage reports came from the following cities: Nottingham, London, Morecambe, Brundall, South Benfleet, Birmingham, Glasgow, Newport, Shrewsbury, Sheffield, Halesowen, Dover, Luton, Edinburgh, and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham
|
Internet | 11 hours ago |
|
London
|
Phone | 15 hours ago |
|
Nottingham
|
Internet | 17 hours ago |
|
Nottingham
|
Internet | 1 day ago |
|
Morecambe
|
Phone | 1 day ago |
|
South Benfleet
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Giffgaff Issues Reports
Latest outage, problems and issue reports in social media:
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Kez (@KezAFC) reported@giffgaff hi I’ve sent a dm re service issues my dad is having
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Caz 🇬🇧 (@cazjj) reported@giffgaff @bbuk You've let me down. Please give an email to complain. I CANNOT get into the app as the phone and sim are gone! None of your advisors are helping me!
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***** Acasa (@guidoacasa) reported@SatanicTaxi @giffgaff @EE For the information of others. No extra help to me having a Giffgaff second sim because my main one is O2.
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Harry Thompson (@hazzachops) reported@VOXI_UK My number was due to transfer over from giffgaff today. But it hasn’t as it’s still showing my Voxi number. Can I get some support please?
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Dirk Bruere (@DirkBruere) reported@dshensmith @ThreeUK I use giffgaff Zero problems
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Jax (@CarnorJax87) reported@giffgaff are you having network problems? My data has been down all day.
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giffgaff (@giffgaff) reported@Kari_Casanova29 Unfortunately, this isn't something we can investigate through social media, and must advise that you keep in touch with our agents through your case, and provide any information that they need there, so we can help sort this out for you as soon as possible. – giffgaff Tasbiya
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BornFab_NotAFAB (@Ms_MerryThought) reported@MarinaPurkiss @EE I never have a contract. Use giffgaff and monthly goody bag. Can never be overcharged or get into any of these silly situations.
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Claire Gledhill (@clairegled) reported@giffgaff just received a second emergency alert this morning? Not to brag but…
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Ryan Wolf (@RyanJWolf) reported@giffgaff what is up with your signal in the south of the UK? Every time I’m working down here it’s next to impossible to get a signal! @VodafoneUK @EE is your service any better??
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***** Acasa (@guidoacasa) reported@SatanicTaxi @giffgaff @EE For the information of others. No extra help to me having a Giffgaff second sim because my main one is O2.
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Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported from Brundall, England@virginmedia The last 3 days have been poor from virgin media with my postcode area.. Hours without WiFi, TV or Broadband.. Absolute disgraceful really.. Not helped that my @giffgaff mobile is non exsitant in my area too.. Shocking in this day and age too..
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giffgaff (@giffgaff) reported@TimLinkin It can take up to 24 hours for an agent to get back to you, but it is usually a lot sooner than that. One of the team will be in touch as soon as possible to help. - giffgaff Ann
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Greg Sully (@PhattGreg) reported@gingerninja1974 @giffgaff It appears it’s the set up of the phone. Which for a emergency alert seems to be failing! You can only receve it if you enable the function in settings, you can only get it if your using a 4G of 5G signal. Not well thought out plan at all!
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Mark 🐈⬛ 🐈⬛ (@TheBossnME) reported@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
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Mark 🐈⬛ 🐈⬛ (@TheBossnME) reported@virginmedia @giffgaff @Telefonica gifgaff, who are part of O2, who now work with Virgin Media. All part of Telefonica (and Liberty Global). A FOI request detailing how network coverage map data is recorded, updated, and published would be interesting to see. It seems to be very different from reality.
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Andrew 🤸 (@Jonesy_Bones) reportedHey @EE How long does it take to issue an eSIM? I’ve ordered from both @LycamobileUK and @giffgaff and had the eSIM instantly… Been waiting hours over here and still nothing. What gives?
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MJS (@messrsmooney) reported@_msec_ @giffgaff I switched from them precisely because of their poor EU roaming limits. Went to @iD_Mobile_UK and have never looked back.
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j8hnb (@j8hnb2010) reported@EE @giffgaff wtf happened to unlimited data goodbag or a plan with unlimed data for pay as you goade it so hard to purchase ffs
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Bangkok Butcher (@Bangkok_Butcher) reported@Ajarncom I only have to call the UK from time to time. Best option I found was to order a Giffgaff SIM (or esim), stick a fiver in it and just top up when required. It usually connects to the AIS network here so calls etc all good. Serves 2 purposes with being able to receive UK SMS also
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giffgaff (@giffgaff) reported@Kari_Casanova29 We do not have access to accounts or cases via social media Karina. If you reply to the agents via your case, they will get back in touch as quickly as they can to help further - giffgaff Jade
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AM (@itsmeitsmeandy) reported@giffgaff still waiting no engineer appointment ask for that useless link i cant even send message, blocks me with a ticket issued message, no customer service is a big red flag but inspite of that will give you 1 week i hear nothing i shall go elsewhere who knows maybe stick with @bt_uk
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ºᒍᗩIᔕEᑭᕼ ♂ (@Oweizzle) reported@giffgaff not being funny. Every morning for 3 days now when i leave my house. My sim shits itself to no signal / E. It takes multiple on off date for it to refind my 4g. Yet i used to be able to have 4g when in my house when my wifi went down. Now its nothing. Whats going on?
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Mark 🐈⬛ 🐈⬛ (@TheBossnME) reported@virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...
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Phoebe (@PhoebsBo) reported@MartinSLewis I’m with GiffGaff who use the O2 network, and I didn’t receive the emergency alert. I have an iPhone 7, currently running iOS 15.7.3, and I have the extreme and severe emergency alerts switched on in my settings/notifications.
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? (@aricolonthree) reported@BigJohnson104 respect giffgaff wtf
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SMPT (@SMPT799053) reported@Woody3704 @crip72012 @hewantswealth Giffgaff uses the O2 network
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Karen SwimSwim (@KarenSwimSwim) reported@giffgaff URGENT FRAUD – My giffgaff SIM appears to have been fraudulently transferred to another device today. My phone suddenly lost service and I can no longer log into my account. Please immediately suspend the SIM and lock the account to prevent misuse. ***417
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***** Acasa (@guidoacasa) reported@SatanicTaxi @giffgaff @EE For the information of others. No extra help to me having a Giffgaff second sim because my main one is O2.
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MSec (@_msec_) reported@giffgaff My only issue is that I now have to pay for it...