Giffgaff outages and service status in Ely, England

Problems in the last 24 hours in Ely, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Ely, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports Near Ely, England

Latest outage, problems and issue reports in Ely and nearby locations:

• 
  Nigel Craft (@CraftyNigel) reported 24 minutes ago from Ely, England

  Joined @giffgaff on 1st November , it’s now 19th November and still don’t have a signal , most days it’s non existent, wish I had stayed with @ThreeUK now , giff gaff tells me a mast is broken but it seems like it’s going to never be fixed as it’s been broken since I joined

• 
  Nigel Craft (@CraftyNigel) reported 58 minutes ago from Ely, England

  @giffgaff Yes several times but they said they can’t help me till the mast is fixed the app says you may have more information by 26th November but how can you leave your customers with no connection for a month ? I paid £10 when I joined , when I’m at work I have no signal all day

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  deb murray (@iron1wag) reported 17 seconds ago

  @giffgaff struggling to top my elderley mothers phone up. purchased top up but unable to get it on her phone please help

• 
  That Josh Guy (@thatjoshguy69) reported 58 seconds ago

  @LuftkoppTim @luciascarlet Idk bout over there, but here O2 suuuuucks. I was with giffgaff, an mvno on the O2 network, for a lil while before switching to Smarty (on 3). And literally night and day difference. Its subjective though. In other places in the UK, 3 sucks and EE is better, or Vodafone even 💀

• 
  Aly&AJ Shady Facts (@SITINHELLWITHU_) reported 3 minutes ago

  @mythical_kat The uk isn’t real what do you mean a cell service provider is called giffgaff 😭

• 
  Leila - レイラ (@twistedhumanoid) reported 5 minutes ago

  @giffgaff almost 24 hours on my SIM still does not work. I have emailed customer services and still nothing! In this day and age, surely you at least have agents on hand for live chat?!

• 
  Shoshanah Cohen (@sc2987) reported 8 minutes ago

  @bt_uk And if she were going to switch mobile providers, it would be to Giffgaff, as we're all with them. Not you. You should never be pushing extra services on people moving to a social tariff (or anyone, but especially those likely to be vulnerable).

• 
  I L (@iluyimbazi) reported 11 minutes ago

  Hello @giffgaff how do I request a refund for my £12.64 unused credit? Number has been successfully ported to another provider this morning. Your chat not in the app was of no help. Can I speak to someone, please?

• 
  Steve (@alpherah) reported 12 minutes ago

  @giffgaff They did. They said they can’t deal with device issues and to try using live chat. Which prompts me back to using the form. Endless cycle

• 
  John Younghusband (@nenamewilldo) reported 14 minutes ago

  @giffgaff stolen phoen everyday occurrance yet nowhere is there guidance on your stupid website

• 
  loo58 (@moaningminnie58) reported 15 minutes ago

  @giffgaff HI still cant get the help I need Im Blind now & can only talk. Please help me.

• 
  Warlord (@Evilmonkeyfart) reported 19 minutes ago

  I got a new data sim and my golly I think giffgaff was genuinely the problem