Giffgaff outages and service status in North Berwick, Scotland

Problems in the last 24 hours in North Berwick, Scotland

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in North Berwick, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kazzie (@kazzie222) reported 6 minutes ago

  Hi @giffgaff can you send me the instructions of how to get a refund from my account credit , unfortunately due to your service not being available to me due a faulty mast I’ve had to change provider , shame because up until then the service was good

• 
  ✨ Song✨🇵🇸 (@WhiteFlowerSong) reported 7 minutes ago

  @giffgaff Hello I have a question, what is the reason for closing accounts when they haven't been logged into online if they're still paying the contract? A lot of elderly people can't do all this online portal thing, and you've got absolutely no phone numbers for help???

• 
  Pete Lawson (@stitch_83) reported 7 minutes ago

  Raised a complaint with @giffgaff on 20th Feb, despite constant chasing still can’t send messages, access voicemail or receive calls… agent responses just say thank you for your patience please bear with us. Really poor customer service ….

• 
  MSec (@_msec_) reported 10 minutes ago

  Ah apparently @giffgaff no longer offer free EU Roaming the greedy *****. Well I needed a reason to finally switch good job you lost a customer over £8. Pricks.

• 
  giffgaff (@giffgaff) reported 13 minutes ago

  @mawhinneyjamie2 We completely understand how frustrating this must be for you. Since you've raised a case, we must advise you keep in touch with our agents there, and provide any information that they need there, so we can help sort this out for you as soon as possible. – giffgaff Tasbiya

• 
  Gareth Kirk (@GarethTheNerd) reported 13 minutes ago

  @mhewson_MCH @O2 Honestly the networks all own a cheaper brand. O2 - GiffGaff Vodafone - Voxi (or talkmobile) Three - Smarty mobile EE - EE don't own a flanker brand but 1pMobile sort of fills that gap Would recommend any of them over the big names (apart from 1p mobile as I've never tried it)

• 
  Daniel Jupp (@DanielJupp38418) reported 14 minutes ago

  @giffgaff No I can’t because x has decided to ask me for encryption key I’ve never set up

• 
  TheDePINCat 🐈🌐 (@TheDePINCat) reported 17 minutes ago

  .@giffgaff have generally been good (10 years+ a subscriber). For the past few days, I have been unable to send texts from my UK number. I had to go onto a forum to diagnose what I thought was a device problem. Reset my network settings (no help). And then back top the forum to find a coverage map. Ideally, giffgaff would send alerts to impacted areas so we are aware with this information. And, with connectivity being fundamental to everything we do in the digital world, communication should be treated as high priority as a burst water pipe or gas leak. This is why community-owned networks are so crucial. There is an extra level of care and concern when the issue directly impacts you.

• 
  Baluster (@baluster57785) reported 21 minutes ago

  @giffgaff So no customer service and because I tried to simply get a SIM card delivered GiffGaff have offered a refund . Why don’t you just say piss off we don’t want you as a customer?

• 
  K!mpossible 💙 (@BubbaBubs2007) reported 22 minutes ago

  @giffgaff good morning, I bought a phone from giffgaff last April & I believe its still in warranty. I am unable to get signal despite following all the steps including a new sim card & still no signal. I can only assume its the handset. Will a cracked screen affect the warranty?