Giffgaff outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports Near Derry, Northern Ireland

Latest outage, problems and issue reports in Derry and nearby locations:

• 
  Vickey :D (@vickey24ni) reported 30 minutes ago from Artigarvan, Northern Ireland

  @giffgaff I’m so disappointed with your lack of service, the pac code you gave me doesn’t work , I’m moving network, you haven’t cancelled my account properly

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@cto_block) reported 7 minutes ago

  @giffgaff your service in Central London is abysmal, absolutely unusable - embarassing

• 
  giffgaff (@giffgaff) reported 9 minutes ago

  @KielyFergus Our agents will then get back to him via email as soon as possible to go through account verification to help access the account. - giffgaff Ann 2/2

• 
  Stevio (@Rothbury01669) reported 12 minutes ago

  @JohnTillUK @O2 @Mozilliondotcom I was with EE over 18 years (from the Orange days). When they were bought by BT their renentions deals went up the spout and they wanted £60/month for a new iPhone 13 and that was at a discount. So I requested a PAC code on the website and bought my phone direct from Apple for £36/month over 2 years I moved to Giffgaff (which is 02 but been fine for me). Within an hour of the PAC request a guy from EE phoned me and said, why are you leaving after all these years ..... told him why and he said, we can offer it for £50. I said too late. Even with a £10/month sim deal on Giffgaff it was still cheaper and I never went back and I am still with Giffgaff 5 years later My friend works for Three and he said that legacy customer leaving is a red line for the companies because once you go, you'll never come back and they also know that once the customer discovers they can buy the phone direct from the manufacturer with 24 month 0% terms, it's the end of the line for the working model

• 
  Simon (@Simonli127) reported 15 minutes ago

  @giffgaff @EdisonChu10 You never clearly informed customers of any time limit, such as 14 or 30 days. This is misleading and feels like consumer fraud.

• 
  heilier (@HHeilier) reported 15 minutes ago

  After reviewing my complaint, giffgaff has officially refused to reinstate my number and has also refused to refund my remaining balance, including the £10 I topped up shortly before my account was disconnected. I understand that operators have roaming policies, but I believe customers should receive a clear warning before being allowed to top up if their account is already at risk of disconnection. Losing both the service and the newly added credit feels unfair. They also advised me to request a PAC within 30 days if I want to keep my number. Has anyone else had the same experience with giffgaff? I'd be interested to hear how your case was handled. #giffgaff #Roaming #ConsumerRights

• 
  ✨ Song✨🇵🇸 (@WhiteFlowerSong) reported 18 minutes ago

  @giffgaff Hello I have a question, what is the reason for closing accounts when they haven't been logged into online if they're still paying the contract? A lot of elderly people can't do all this online portal thing, and you've got absolutely no phone numbers for help???

• 
  Benny the Fishe (@squidgyfishy) reported 19 minutes ago

  Hey @O2 I have a phone that's locked to your network but since I'm now on GiffGaff, I can't unlock it... What do I do?

• 
  LuciaLatinaGomez (@TheLuciaGomez) reported 22 minutes ago

  ugh! how did we all collectively as a society accepted companies in general becoming shittier and shittier while increasing prices? Trying to contact @giffgaff... no phone number, no agents .. Have to wait 24 hrs for a pos reply or "ask the community". WTF AM I PAYING FOR THEN?

• 
  Warlord (@Evilmonkeyfart) reported 23 minutes ago

  Giffgaff gotta be the worst data provider ever

• 
  DFitz (@DFitzwiliam) reported 25 minutes ago

  @giffgaff Urgent unresolved SIM swap/account takeover issue on my Giffgaff account. I have now lost access to my mobile service twice within 36 hours despite repeatedly reporting the compromise and linked banking/finance fraud. No response from you and requires urgent escalation