Giffgaff outages and service status in Lockerbie, Scotland

Problems in the last 24 hours in Lockerbie, Scotland

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Lockerbie, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ? (@aricolonthree) reported 5 minutes ago

  @BigJohnson104 respect giffgaff wtf

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  capellarec (@Capellarec) reported 5 minutes ago

  @giffgaff is there a phone outage in Cambridge? Data working but can't connect phone service

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  Sam Greenland (@SprocketEtQuill) reported 11 minutes ago

  @virginmedia Another Virgin Media engineer came out again to bury the cable from house to street. The cable is now in trunking over ground and the internet service was severed. You have said it will take yet another on-site engineer to fix the connection and left me without a connection for the week - until an engineer is available. You have, however, paid £100 towards the cost of the alternative internet provider. Your logic was £30 for data (on a #GiffGaff SIM card which I chose) and £70 for a dongle. I bought a £120 4G modem for external use that connects directly to my #Unifi switch on WAN2, bypassing your hub altogether and giving a connection back to my whole house rather than just one computer with a USB port. Given it's taken since November to bury this cable, I'm not convinced tomorrow's engineer will be able to fix the connection or bury the cable. We will see how the day unfolds. Your contact centre staff all aim to be very helpful, and your service (when it's working) does provide a decent connection most of the time, but your implementation is lacking.

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  Karen SwimSwim (@KarenSwimSwim) reported 14 minutes ago

  @giffgaff URGENT FRAUD – My giffgaff SIM appears to have been fraudulently transferred to another device today. My phone suddenly lost service and I can no longer log into my account. Please immediately suspend the SIM and lock the account to prevent misuse. ***417

• 
  My Name is Phil (@philhguk) reported 19 minutes ago

  @xxx_kimbo_xxx @EE I used to be with EE then all of a sudden I couldnt get a signal in my own home so I switched to GiffGaff, I still only get 1 bar but at least it works. Considering I live about a 10 - 15 min walk from the town centre the mobile signal here is shite on all networks.

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  Siah (@Isi868) reported 20 minutes ago

  @giffgaff your robot that only works during a specific time in the week is annoying me. What's the point? Customers need support. How can I get the help I need?

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  Jay (@Piercedtradie) reported 22 minutes ago

  @EE @bazsharp I went to giffgaff because of EE's terrible Indian customer service. Constantly ****** everything up.

• 
  giffgaff (@giffgaff) reported 22 minutes ago

  @Kari_Casanova29 We do not have access to accounts or cases via social media Karina. If you reply to the agents via your case, they will get back in touch as quickly as they can to help further - giffgaff Jade

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  Mark 🐈‍⬛ 🐈‍⬛ (@TheBossnME) reported 25 minutes ago

  @virginmedia @giffgaff @Telefonica Virgin Media are 💯 with prompt online support. Always have been. I'm not sure any of the others will reply, at all...

• 
  CuteKitty 🦋 (@Cute_Kitty92) reported 26 minutes ago

  Hey @O2 @giffgaff you say there's no issues and that you're keeping an eye on an issue you fixed well me and my friend are still having issues with mobile data and texts, we've restarted our phones, we've tried to all other methods and nothing has worked.