Giffgaff outages and service status in Lockerbie, Scotland

Problems in the last 24 hours in Lockerbie, Scotland

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Lockerbie, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gordon Freeman (@GordoFreem) reported 5 minutes ago

  Keep seeing "Giffgaff" advertisements that're 100% AI generated and it's like Who ******** do you think will be influenced by that advertisement "Oh, this company is too lazy to film a real woman sitting on the beach holding her phone" you're a bunch of cretinous ***** @giffgaff

• 
  Anna Hanchard (@AnnaHanchard) reported 5 minutes ago

  @giffgaff Could you please tell me why mine & daughters phones are constantly switching to emergency calls only? Also phones keep trying to connect to 5g which we don't have here - TA20 3SZ. My phone right now has 5 and award arrow. There doesn't appear to be any mast problem.

• 
  Liz Lowe (@LupineLiz) reported 14 minutes ago

  Why is @SamsungMobile continuing the roll out of ONE UI 7 when it's known to effectively brick phones by breaking esims? While we're at it why tf does @giffgaff require sms verification to replace broken esims THAT CANT RECIEVE SMS

• 
  9 wine (@Wine92023) reported 14 minutes ago

  @giffgaff Understood. I am submitting a Formal Complaint directly via your internal system today regarding the balance refund. If unresolved, I will request the Deadlock Letter for Ombudsman escalation. Thanks.

• 
  MRP (@MRP_YT) reported 16 minutes ago

  @giffgaff All this took me nowhere. Please provide customer phone number for me to phone.

• 
  I L (@iluyimbazi) reported 17 minutes ago

  Hello @giffgaff how do I request a refund for my £12.64 unused credit? Number has been successfully ported to another provider this morning. Your chat not in the app was of no help. Can I speak to someone, please?

• 
  Simon (@Simonli127) reported 17 minutes ago

  Dear Ofcom Complaints Team, ​I activated and topped up my account on 13 July. Although I have not been using the service outside the UK for an extended period, giffgaff used an undisclosed restriction to disconnect my service and refused my refund.@giffgaff @Ofcom

• 
  MRP (@MRP_YT) reported 18 minutes ago

  @giffgaff Called my bank. Direct debit canceled. Will never use Giffgaff again.

• 
  Shark peppers (@yhm505037470433) reported 18 minutes ago

  @giffgaff I would like to make it clear again that I have already contacted you by email, but I have not received any response from your side. You can also send me a direct message (DM) to resolve this issue.

• 
  Jo 🤍 (@Joa_Lipa) reported 19 minutes ago

  @giffgaff messaged your team to let them know the mast is still broke in my area and I still have no signal for calls or data use. I have been refunded in the past, now I’m being told to leave - we have several contracts with you and your customer service is usually much better?