Giffgaff outages and service status in Kyle of Lochalsh, Scotland

Problems in the last 24 hours in Kyle of Lochalsh, Scotland

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Kyle of Lochalsh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emily Lay (@emsywemsy10) reported 1 minute ago

  @giffgaff The call number says there is an issue and doesn’t work. And the number to text isn’t working either.

• 
  giffgaff (@giffgaff) reported 6 minutes ago

  @JBR___ Hi JBR. We appreciate that this is frustrating. When dealing with the HelpBot you need to ensure to follow the prompts and reply fully, or else the bot will be unable to identify your issue and be unable to connect you to an agent - giffgaff Hannah

• 
  giffgaff (@giffgaff) reported 9 minutes ago

  @JasonScargill Thanks for confirming. This is usually a security block, but it's not always clear why this happens. Sometimes disconnecting from the WiFi can help. This is generally a temporary issue so allowing some time before retrying can work too - giffgaff Hannah

• 
  Criss Angel (NOT THE MAGICIAN) (@DJ_Criss_Angel) reported 10 minutes ago

  @giffgaff Ok you will be losing a long time customer.

• 
  Pete Lawson (@stitch_83) reported 11 minutes ago

  Raised a complaint with @giffgaff on 20th Feb, despite constant chasing still can’t send messages, access voicemail or receive calls… agent responses just say thank you for your patience please bear with us. Really poor customer service ….

• 
  Benny the Fishe (@squidgyfishy) reported 14 minutes ago

  Hey @O2 I have a phone that's locked to your network but since I'm now on GiffGaff, I can't unlock it... What do I do?

• 
  KipTea (@Kipteaofficial) reported 15 minutes ago

  Due to me forgetting cause of a lot of **** in my life, along with @giffgaff taking too much of my money at once, I have no internet for now. So no streams and uploads will be difficult to do this month, but gonna still be creative in the background

• 
  Signius (@SigniusNetworks) reported 17 minutes ago

  @Jenny_1884 Dont stress about it @GiffGaff 5G is significantly slower than their 4G. Been like it for years, same on multiple different handsets & waste of time reporting it. Smarty has much better 5G coverage & speeds in my area. But overall 5G is really ****.

• 
  Sam Greenland (@SprocketEtQuill) reported 17 minutes ago

  @virginmedia Another Virgin Media engineer came out again to bury the cable from house to street. The cable is now in trunking over ground and the internet service was severed. You have said it will take yet another on-site engineer to fix the connection and left me without a connection for the week - until an engineer is available. You have, however, paid £100 towards the cost of the alternative internet provider. Your logic was £30 for data (on a #GiffGaff SIM card which I chose) and £70 for a dongle. I bought a £120 4G modem for external use that connects directly to my #Unifi switch on WAN2, bypassing your hub altogether and giving a connection back to my whole house rather than just one computer with a USB port. Given it's taken since November to bury this cable, I'm not convinced tomorrow's engineer will be able to fix the connection or bury the cable. We will see how the day unfolds. Your contact centre staff all aim to be very helpful, and your service (when it's working) does provide a decent connection most of the time, but your implementation is lacking.

• 
  giffgaff (@giffgaff) reported 21 minutes ago

  @TimLinkin It can take up to 24 hours for an agent to get back to you, but it is usually a lot sooner than that. One of the team will be in touch as soon as possible to help. - giffgaff Ann