Giffgaff outages and service status in Kirkwall, Scotland

Problems in the last 24 hours in Kirkwall, Scotland

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Kirkwall, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  I L (@iluyimbazi) reported 6 minutes ago

  Hello @giffgaff how do I request a refund for my £12.64 unused credit? Number has been successfully ported to another provider this morning. Your chat not in the app was of no help. Can I speak to someone, please?

• 
  Uptimus (@UptimusApp) reported 6 minutes ago

  Update 08:25 UTC — giffgaff reports: giffgaff's status page published a new incident update.

• 
  deb murray (@iron1wag) reported 7 minutes ago

  @giffgaff struggling to top my elderley mothers phone up. purchased top up but unable to get it on her phone please help

• 
  👑Tie Toll 👑 (@Sweetestapplezz) reported 15 minutes ago

  To be honest, since covid no self respecting person in London has used O2, or the other cheap one. We all use EE or GiffGaff, signal still **** but wayyy better 👌🏿

• 
  Mike Izzard (@IzzardMike) reported 15 minutes ago

  @giffgaff Could someone please contact me as I have an issue with a Giffgaff account. Thanks

• 
  heilier (@HHeilier) reported 16 minutes ago

  After reviewing my complaint, giffgaff has officially refused to reinstate my number and has also refused to refund my remaining balance, including the £10 I topped up shortly before my account was disconnected. I understand that operators have roaming policies, but I believe customers should receive a clear warning before being allowed to top up if their account is already at risk of disconnection. Losing both the service and the newly added credit feels unfair. They also advised me to request a PAC within 30 days if I want to keep my number. Has anyone else had the same experience with giffgaff? I'd be interested to hear how your case was handled. #giffgaff #Roaming #ConsumerRights

• 
  Steve (@alpherah) reported 19 minutes ago

  @giffgaff @giffgaff we tried this it says chat isn’t available and to submit a web form which we did. The service has been pretty shocking so far however. Don’t you guys test the phones?! Apple diagnostics can be run self service these days so there isn’t really an excuse

• 
  giffgaff (@giffgaff) reported 19 minutes ago

  @moaningminnie58 Hi there. Unfortunately we are online only so do not offer support over the phone. Can you please let us know what issue you're facing via direct message, and we can do our best to help get you support? - giffgaff Hannah

• 
  Do you wanna get beaten up? (@LiveAt2elve) reported 22 minutes ago

  Because Giffgaff have way lower outgoings. No high street stores Smaller customer service/payroll Way smaller marketing budget too That is what makes up the bulk of the cost is made up of

• 
  Shark peppers (@yhm505037470433) reported 22 minutes ago

  @giffgaff I would like to make it clear again that I have already contacted you by email, but I have not received any response from your side. You can also send me a direct message (DM) to resolve this issue.