Giffgaff outages and service status in Hexham, England

Problems in the last 24 hours in Hexham, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Hexham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports Near Hexham, England

Latest outage, problems and issue reports in Hexham and nearby locations:

• 
  David Thompson (@DaveSThompson) reported 14 minutes ago from Corbridge, England

  Hello, you lovely @giffgaff people. I know I'm not alone in not having received the #emergencyalert message on my phone, however my wife next to me did on her Giffgaff Android mobile; presumably the signal is from the same mast? It's probably a Gov't ****-up as usual... Hey ho.

Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jacob Smith (@Smit3930) reported 3 minutes ago

  @giffgaff Oh my bad, I'll do that now.

• 
  giffgaff (@giffgaff) reported 3 minutes ago

  @Kari_Casanova29 We do not have access to accounts or cases via social media Karina. If you reply to the agents via your case, they will get back in touch as quickly as they can to help further - giffgaff Jade

• 
  Char 💜 (@char86) reported 4 minutes ago

  @giffgaff Yep ive done all of that, then got the ai bot, asked to speak to a human, and as I was typing out the issue it closed the chat and said you sont have anyone to speak to in person and I had to submit an email form that would be looked at in 24 hours

• 
  billy horan (@billyhoranuk) reported 6 minutes ago

  @AskKlarna @giffgaff Klarna approved, then an issue with giffgaff checks. Via the website chat with a klarna person the suggested option was to build up credit to solve this situation. Seems like a strange strategy…

• 
  Gareth Kirk (@GarethTheNerd) reported 7 minutes ago

  @mhewson_MCH @O2 Honestly the networks all own a cheaper brand. O2 - GiffGaff Vodafone - Voxi (or talkmobile) Three - Smarty mobile EE - EE don't own a flanker brand but 1pMobile sort of fills that gap Would recommend any of them over the big names (apart from 1p mobile as I've never tried it)

• 
  giffgaff (@giffgaff) reported 9 minutes ago

  @twistedhumanoid We would recommend getting back to the agent on your case so that they can continue to try and help - giffgaff Hannah

• 
  rae (@Echo38N) reported 10 minutes ago

  @giffgaff Just got robbed by Giff Gaff, my monthly data plan ran out on Sunday, I topped up with £10 and on Tuesday I got a text sayoing my data plan had run out? how can this be? Not good enough that a mobile company have no phone lines to discuss...5 Days to resolve issues!

• 
  Bob McLobb (@BMclobb) reported 11 minutes ago

  @andrejpwalker @O2 @giffgaff Giff Gaff is an mVNO using o2's network. Basically o2 without the marketing costs

• 
  Sam Greenland (@SprocketEtQuill) reported 13 minutes ago

  @virginmedia Another Virgin Media engineer came out again to bury the cable from house to street. The cable is now in trunking over ground and the internet service was severed. You have said it will take yet another on-site engineer to fix the connection and left me without a connection for the week - until an engineer is available. You have, however, paid £100 towards the cost of the alternative internet provider. Your logic was £30 for data (on a #GiffGaff SIM card which I chose) and £70 for a dongle. I bought a £120 4G modem for external use that connects directly to my #Unifi switch on WAN2, bypassing your hub altogether and giving a connection back to my whole house rather than just one computer with a USB port. Given it's taken since November to bury this cable, I'm not convinced tomorrow's engineer will be able to fix the connection or bury the cable. We will see how the day unfolds. Your contact centre staff all aim to be very helpful, and your service (when it's working) does provide a decent connection most of the time, but your implementation is lacking.

• 
  deb murray (@iron1wag) reported 20 minutes ago

  @giffgaff struggling to top my elderley mothers phone up. purchased top up but unable to get it on her phone please help