Giffgaff outages and service status in Andover, England

Problems in the last 24 hours in Andover, England

The chart below shows the number of Giffgaff reports we have received in the last 24 hours from users in Andover, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Giffgaff Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ✨ Song✨🇵🇸 (@WhiteFlowerSong) reported 5 minutes ago

  @giffgaff Hello I have a question, what is the reason for closing accounts when they haven't been logged into online if they're still paying the contract? A lot of elderly people can't do all this online portal thing, and you've got absolutely no phone numbers for help???

• 
  giffgaff (@giffgaff) reported 5 minutes ago

  @MarkSparx2 If the live chat has cut off Mark, and you've been referred to our agents, it may be that the keywords used suggested an account issue and not a phone issue. Please try this again to speak to our live chat team. - giffgaff Jeanette

• 
  giffgaff (@giffgaff) reported 5 minutes ago

  @SpongboobSpants No problem. Take care - giffgaff Hannah

• 
  giffgaff (@giffgaff) reported 7 minutes ago

  @alpherah Hello Steve, Please advise your mother to contact our phone agents recommend via Chat, as they’re best placed to help. - giffgaff Ann

• 
  giffgaff (@giffgaff) reported 8 minutes ago

  @JBR___ Hi JBR. We appreciate that this is frustrating. When dealing with the HelpBot you need to ensure to follow the prompts and reply fully, or else the bot will be unable to identify your issue and be unable to connect you to an agent - giffgaff Hannah

• 
  deb murray (@iron1wag) reported 10 minutes ago

  @giffgaff struggling to top my elderley mothers phone up. purchased top up but unable to get it on her phone please help

• 
  Steve (@alpherah) reported 12 minutes ago

  @giffgaff @giffgaff we tried this it says chat isn’t available and to submit a web form which we did. The service has been pretty shocking so far however. Don’t you guys test the phones?! Apple diagnostics can be run self service these days so there isn’t really an excuse

• 
  giffgaff (@giffgaff) reported 14 minutes ago

  @ARRelectech Hello Diablo, this does sound frustrating. You've mentioned another sim works in your phone, this would suggest there's an issue / fault that's developed with the existing sim you're using, and you'll need to complete a sim swap on your account - giffgaff Mark

• 
  iampimpmummy (@vanessa210370) reported 14 minutes ago

  Hello day 2 off no service, can someone message me @giffgaff

• 
  Do you wanna get beaten up? (@LiveAt2elve) reported 14 minutes ago

  Because Giffgaff have way lower outgoings. No high street stores Smaller customer service/payroll Way smaller marketing budget too That is what makes up the bulk of the cost is made up of