HSBC

Is HSBC down in Whitstable, Kent, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Whitstable, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Whitstable and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Whitstable, Kent, England 03/04/2026 06:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (20%)

    Login (20%)

  3. Website (15%)

    Website (15%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • jpmaddox17 John Maddox (@jpmaddox17) reported

    30 mins and waiting still...I’ve wasted 50 mins trying to speak to an agent when you’ve written to me asking to call you urgently about a fraudulent payment and have now clearly stopped my online banking access! @HSBC_UK any chance of a phone being picked up?

  • rukkajones richard jones (@rukkajones) reported

    @HSBC_UK do you have a customer support email for existing mortgage customers? I’ve been on hold for over an hour for the second day in a row.

  • stuartdevons Stuart Devons (@stuartdevons) reported

    My Kids opened @HSBC_UK accounts 6 weeks ago, since then the customer service has been Awful. They now want to close their accounts (& go elsewhere) but have to do this in person in a branch. Problem is, they are at school 9-4, Mon-Fri. The nearest branch opens 10-4 Mon-Fri!

  • smvassallo Simon Vassallo (@smvassallo) reported

    @HSBC_UK I am ios rebooted and re-installed. Same issue. Is there a way to get the digital key generator separate from the main mobile banking app?

  • GP27111 GP2711 (@GP27111) reported

    @HSBC_UK @Stonewallhousin And will the same service be available to straight homeless people?

  • caseydadada Shereen Casey (@caseydadada) reported

    @HSBC_UK been a customer for over 25 years, called today, first time in a long time as I normally just use my app (on hold for well over 15 mins), asked for advice and was basically told there is no team that can help me?!! Are you not my bank?????

  • Jaimudhar Jai Mudhar (@Jaimudhar) reported

    Bye bye @HSBC_UK - your customer service has been so poor for so long. You don’t even respond to your complaints, I’m leaving now 👋🏽, arguably 10 years too late!

  • JamesSangster18 James Sangster (@JamesSangster18) reported

    @HSBC_UK Morning Stef. We live overseas and hoped to resolve this problem using your secure chat facility as opposed to the telephone (very expensive) hence my original question,what has become of the chat service?

  • JamesSangster18 James Sangster (@JamesSangster18) reported

    @HSBC_UK Hello LV. Tried your link just brought me to login page Benn there several times and chat window never appears. So back to my first question what has happened to the chat window

  • sammykk83 Sam Barton (@sammykk83) reported

    @HSBC_UK Thanks So can i just confirm the bank is not closing down completely ?