HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Aafaq
(@iamaafaq) reported
Shout out for great service to Sophie @HSBC_UK Dewsbury branch who went out of her way to help me with a problem I had. Please do pass on my thanks.
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Paul Upham
(@Notjustanyuser) reported
@HSBC_UK I am really fed with how long I takes to do any business with your bank . I have have to wait ages for an impersonal chat online and your website is not clear to navigate. You seem obsessed with security but not with delivering a service . I was sent to Headington branch today?
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siosis
(@Siosis418) reported
@HSBC_UK Why does NO ONE understand how to fix a DR1 error? UNBLOCK MY CARD
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valentina
(@valepikkio) reported
@HSBC_UK how much money can I transfer from my hsbc currency account to my hsbc current account in 1 go? Is there a difference if I make this online/in person or over the phone. Pls don't tell me to call your customer service because it's pointless
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Mike Danford
(@m_danford) reported
@HSBC_UK Hey HSBC - your Business Banking telephone support truly sucks. That is all.
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Paul Upham
(@Notjustanyuser) reported
@HSBC_UK Hello I am a customer . I am trying to speak to someone at your bank that can help me open a new account for your bank to earn money . I have given up after a whole day. Hours and hours on chat and phone waiting. Utterly useless service for business . I can't deal with you.
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James Tewes
(@James_Tewes) reported
@HSBC_UK Can HSBC explain why as a premier customer all my calls are being directed offshore with people that fail to clearly understand English and cannot answer a simple question because it is not on their crib sheet?? To add insult having to wait 45min for this nonsense..
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Tony P
(@pietersent_) reported
Just putting it out there. @HSBC @HSBC_UK is the most frustrating and pedantic bank to correspond with. Poor customer service.
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siosis
(@Siosis418) reported
AVOID @HSBC_UK like the plague!! they decline access to your own debit cards, refuse to give reason, then refuse to unblock it, even after multiple ID authetications!!
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Puja Kanji
(@KanjiPuja) reported
@HSBC_UK after speaking with 8 different agents; several teams and logging two complaints. I was finally told the issue would be resolved 3 weeks ago only to find it still isn't . NOT only am I still in debt; and paying interest; but you are earning interest
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paul
(@paul31531645) reported
@HSBC_UK Don’t worry. I tried over and over to get through to your fraud team (cut off 4 times when they answered), after being told that a code I received in another payment failure was fraud related. I gave up and switched to another bank. Fed up with your poor service, goodbye!
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Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK Thank you Jack. I have seen, and responded to, your welcome update. I look forward to being contacted by HSBC to notify me that the software fault has been rectified in due course, and I can access my HSBC Internet Banking again.
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paul
(@paul31531645) reported
@HSBC_UK I came here to rant… didn’t expect any help. Never got it from your customer services, so certainly didn’t expect it here. I won’t change my mind. After 30 years of banking with you, I feel free of the headaches already! #hsbcuk sucks!
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Gil Winfield
(@GillWinfield) reported
@Callie_M084360r @HSBC_UK It’s an hour wait to get through nearly, then you are unable to get a solution to your problems. Add to that the lack of highly street branches, it’s damn hard work.
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Dave Norcott
(@davenorcott) reported
@Kyles_83 @HSBC_UK Found this whilst googling the same problem - they're still horseshit. Same issue with firstdirect sorted in 2 minutes
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