HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon
(@_gordongeorge) reported
@HSBC_UK Appalling customer service today. Online agent couldn't help me. Over 30 mins on the phone on hold so gave up. Time to switch banks.
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TillyT
(@TillyT17) reported
@HSBC_UK appalling service.Not the poor man on the phone trying his best but If everything is done online and this then goes wrong and they then suggest you go into your local branch for support- which they shut which means over an hours journey- what are you supposed to do?
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Tom
(@Rwd230) reported
@HSBC_UK you don’t make it easy to book an appointment do you. 30 mins on hold and waiting. New customer about to go elsewhere!!
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Sarah Taylor
(@ssaarraahhttaay) reported
@HSBC_UK I’m seriously losing the will to live. Are any of you actually working
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Richard Gilgunn
(@RichardGilgunn) reported
@TideBusiness @HSBC_UK the owner of this bank account sort code 40-11-92 Acc no 35456134 stole our money on 02/01/23 via remote access takeover. Tide has no phone number and inferior security. Do not bank with this company. They are not even a bank.
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appleaddicto
(@appleaddicto) reported
@HSBC_UK Quite possibly the most ludicrous set of charges ever. I mean to pay to RECEIVE funds in GBP. Even long-standing Advanced customers are hit by these nonsensical charges. Absolute **** service.
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Tom
(@Rwd230) reported
@HSBC_UK Thanks but I don’t have the app. I am not an existing customer, I am trying to set up an account for my 11 yr old.
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Martin Warne 🌹
(@mwarne) reported
@ZaidPatel90 @HSBC_UK 25 days later and the online service I need is still ‘temporarily unavailable’. Have DM’d the bank but obviously this won’t be resolved until next week now.
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SomeStranger
(@JustAStranger02) reported
@HSBC_UK your colleague gave me wrong information and told me a transfer between savers account and current account isn’t counted as a withdrawal so I did that and now I’m told it is so I’m losing on a months interest of up to £35. Absolutely unacceptable service
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Austen Clark
(@AustenClark18) reported
@HSBC_UK why, in the 21st century, can you not make an appointment? I’m now told the only way to see a person is to spend an hour of my working day waiting on the off chance someone will become available. Poor show Southampton
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Milktea
(@milkteareacts) reported
@HSBC_UK tried to make a payment from my debit account to pay for a purchase on my credit. Was given the error 'bank has been advised not to accept payment from payee'. The payee is literally your own bank? Is there a problem with the system right now?
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Steffan Williams
(@steffwilliams26) reported
@HSBC_UK what is the point of your Global Money Account if you can’t use it to make International Bank Transfers? I’ve had the same error code for a week, which your chat support claims to have never seen before.
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cobblers
(@cobbbblers) reported
@ThePollitt @HSBC_UK It's still marginally better than booking a day off work, driving to a town, paying eight quid to park and getting there to find the bank is shut down
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Daniel Rawlinson
(@Dan__Rawlinson) reported
@HSBC_UK Been listening to your lovely hold music on and off since 10:30. Now almost 3:30. Been cut off 4 times, pushed around multiple departments for an issue you confirmed to me had been resolved on 21st June. Worst service ever.
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Mike B.
(@brooomster) reported
@HSBC_UK I will do next time I have issues.. Thanks
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