HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Harlando2
(@harlando2) reported
@HSBC_UK waiting times on your agents seems to be a problem again. I'm 22 minutes into waiting and all I want to do is ask a question ahead of a large money transfer.
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Zorba The Greek
(@tvaddict111) reported
@HSBC_UK Why haven’t your developers sorted out the compatibility with iOS16 yet? I have had no access to my bank account for over a week now as you still haven’t sent me a physical security key!
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Neil
(@neil14621) reported
@HSBC_UK No, the complaint is being dealt with, I just wanted to recognise Daniel in the Carlisle store this morning for his help that was all.
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DegenerationXRP
(@XRPDegenerative) reported
Fun fact. I went into @HSBC_UK today. 1st time since we'll before lockdown. Had to sort out some issues I was having. The young chap behind the counter kept warning me about cryptocurrency scams. It was then I undid my shirt to reveal my #XRP T-shirt.
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Louise
(@louiseholliday0) reported
@HSBC_UK need a link emailed to sign a credit card agreement. Online agent can’t help and no one is answering the phone. Can someone on ur side please send the link to my registered email address? Finding contacting HSBC too difficult to maintain since joining only 4 months ago!
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Peter Turner
(@Pompey_Pete) reported
@HSBC_UK I have to say your telerphone banking service is absolutely disgusting ... I've wasted over an hour trying to reset a Sec number and just repeatedly get passed from pillar to post and then passed back to the beguinning !! USELESS !!
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***** Dubois 🇺🇦
(@Chezzla1975) reported
@HSBC_UK Hi there, I've been trying for several days to transfer funds out of my HSBC account, but keep getting kicked out. Is there an issue? I've run a security check and nothing's shown up. Any help you can give will be appreciated - it's starting to hold me up now.
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Harlando2
(@harlando2) reported
@samihassan786 @HSBC_UK I'd just like to back up Sami. This is not a one off. These call centre queues have been going on for years now. I've just been told that there is a call waiting time of 0 minutes on the large payment team yet I've been unable to get through for nearly 2 days now. HSBC are broken
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M
(@emmayvie) reported
@HSBC_UK How do I setup a Telephone Security Number? I just need to reset my password as I can't currently access my account! When I call its asks for this number, but how can I give you something I don't have? I'm very confused and stressed.
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Hunt The Economist 🕷
(@HuntStunning) reported
I’m quick to complain about poor customer service, but sometimes they’re great. Just had a really good call with @HSBC_UK customer services sorting out my mortgage document through their online portal. The rep was really helpful and got it sorted for me hassle free. Thank you!
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Simon Mitchell
(@mitchellsx) reported
@HSBC_UK @HazzaZag Any news on the fix that’s being worked on
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James Street
(@streetywwfc) reported
@HSBC_UK any help in where my nearest coin machine is? My local branch that i always used has now closed. DY8 postcode.
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Harry Smith
(@harryjsmith03) reported
@iPoof @HSBC_UK I heard it’ll be working in 48 hours about 3 weeks ago…
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JanieLou
(@lampini1) reported
@tescomobile have tried twice now to purchase one of your SIM cards, my payment was declined - now your customer service says it’s my banks fault and @HSBC_UK says it’s Tesco’s fault. Sad that you don’t seem to want my custom!
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Lynn McGarry
(@McGarryLynn) reported
@HSBC_UK I jumped through hoops to open account because you kept getting it wrong then learn today that you’ve still not opened my account but didn’t bother to let me know so I am too late to claim reward - terrible service #HSBC
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