HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Malcolm Porter
(@Oddjob) reported
@HSBC_UK Todays iPhone app update has broken it for the latest iOS15 release (Public Beta 7) it was working on the last release fine.
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Andy
(@griffmeister255) reported
@HSBC_UK so someone with £100k in an ISA gets £50 interest a year at best . You can get that a month with @CoventryBS instant access account. Thought you were a banking ‘giant’. Appalling.
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Z.K
(@Zoe1303) reported
@HSBC_UK Nope, we cancelled the transaction. Have now managed to withdraw the funds from the account & will spend time this weekend switching back to @AskNationwide who have Uk based support teams.
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Rob ****
(@robdykedotcom) reported
@markhawker @HSBC_UK Mark, I can help Send me all your savings
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(@stuart_k18) reported
@HSBC_UK Mobile app still not working (almost 2 weeks now) how can you legislate it taking so long , if anything it seems to be getting worse. Crashing before the login page. #hsbc #HSBC 🤬😡
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Polly1954
(@Polly004f) reported
@HSBC_UK So why can I not set it up when logged in on a computer to online banking NOT the app. What is the point of using online banking when something so simple is made so difficult. And why is chat service not available.
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Iain J
(@iainricho) reported
@HSBC_UK Have reviewed. Nothing you can do. Their problem, not yours. Disgraceful.
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CHRISTonaBIKE
(@Christonwheels) reported
@joelycett not sure if you're still trying to help people who have been treated badly by companies. My partner had her account emptied by fraudsters and @HSBC_UK have basically told us we have to wait up to 60 days for a resolution and that she might never see the money again 1/2
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Steven Groves
(@stevegroves2004) reported
@HSBC_UK the app stills isn’t working in iOS 12 even after the update. It’s been 6 days what is going on?? It’s unacceptable
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Penny Millarman
(@Areyonga) reported
@HSBC_UK Another problem. Today I paid $25 US to a bogus charity on my PayPal account tied to my HSBC account in UK. I cannot cancel with PayPal so I tried my HSBC account but it is useless. I need a messaging service. OK
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Kaffe Moka
(@MokaKaffe) reported
@HSBC_UK @Humesy1987 Well, I have te reported having the same issue with the same version. The application is flaky. Sometimes works and at other times crashes before you are able to enter login details.
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Philip Fowler
(@philipfowler) reported
@alexab_writes @HSBC_UK The new rate you are getting is still good. Ours are all going down to pretty much zero %.
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David Rice
(@djrice73) reported
@HSBC_UK Just downloaded the latest version of the app this morning (2.39.3) and the app has stopped working again
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ERLY STAGE
(@ERLYSTAGE) reported
Top reason not to bank with @HSBCUKBusiness @HSBC_UK over 60 mins wait times on customer service with no cue times or way to get in touch! #Tide @RevolutBusiness
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Chris Johnson
(@ChrisNikumaroro) reported
@HSBC_UK Ordered a new secure key 16th August still not here. So to recap, closed branch, broken app and no secure key.
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