HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona
(@FionaIvisonx) reported
@HSBC_UK how do u get a telephone banking security number? Mortgage customer
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Vicky H
(@vixhigs) reported
@HSBC_UK please can somebody help me with a simple request that has so far resulted in 3 phone calls, 2 visits to branch and an online chat and is still unresolved. I'm losing the will here!!!!
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Rory Bethwaite
(@rorybethwaite1) reported
@HSBC_UK I keep getting a System Error / GSA Error when trying to login. Cleared cache and tried different browsers. App also doesn't work. Please assist!
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Richard Armour
(@rarmour) reported
@Ian_F_Campbell @HSBC_UK They sent me a standard ‘how was your experience with us today’ feedback questionnaire. And I scored it 0/10, then wrote about my issues In the Any further comments box. Got their attention …
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Patrick Murray 💙
(@ugm6pfm) reported
@HSBC_UK Hey, I keep getting an error message when logging in via the app and website. It’s been going on for 2 hours?
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Sr Mitch 💙
(@sistermitch) reported
@HSBC_UK Thankyou. Unfortunately i currently don’t have use of a car and she’s not currently able to get on the bus. So, I can’t get her any help. All this technology and it’s useless in times like this 😞
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Praveen Kishore
(@drpraveenkishor) reported
@HSBC_UK Any known problems with iOS15.3.1 with the HSBC mobile banking app. App keeps crashing or locking me out, updated OS overnight
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Kim M 🐾
(@KMacca33) reported
@HSBC_UK 1/2.I understand all that. By forcing me onto digital key if I want to use the app means when the app goes down I lose all access to my accounts. Whereas currently using the physical key means when the app is down I can still use online banking.
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Charlotte 💙
(@charlotteswhere) reported
@HSBC_UK can you tell me how I can get a new secure key for an account I manage as a Power of Attorney? I don't know the details without logging into the account and as it's not my account I don't have a customer number I can use to call and report it.
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Venk@
(@Venkatt_vp) reported
@HSBC_UK Is the Mobile Banking app and online Banking DOWN, I am unable to logon to both of them. While logon to Mobile app it says "service temporarily unavailable" while logon to Online Banking website it says "GSA system error"
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Laura
(@lauracarpsxx) reported
@HSBC_UK the worst customer service ever🙃🙃🙃🙃
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Kim M 🐾
(@KMacca33) reported
@HSBC_UK 1/2 Not happy about the upcoming log in changes. I use physical secure key because the app goes down (days at a time sometimes) and no app means no digital secure key; means no access to app or online banking. So to keep the app I'm forced onto a digital key?
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Aaron Cater
(@_aaroncater_) reported
@kellycakes8 @HSBC_UK I managed to fix this by phoning them (number on the back of your card) and asking them to deregister me for online banking. I then re-registered via the HSBC app and created new logon details and I was back in and haven’t had the issue since. 2/2
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Stu Cook
(@1Peninho) reported
@HSBC_UK That’s not what the issue is, but it is the same issue. A transaction has been declined but funds are not yet released - the vendor has told me they have declined so NFA their end. I have proof it’s been declined. Still no “call back within 24hrs” promised on Monday
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Keith
(@kpescort) reported
@HSBC_UK How do you access online banking. I try to set up but it doesn't have any of my details as I do not have an account with hsbc and asks for a secure key
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