HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kempola
(@Kempola) reported
@HSBC_UK To speak to someone who could re-send an email to me that should have been sent yesterday morning. You have lost me as a customer sorry
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Ali Mapletoft - Age of Reason Studios
(@AgeofRStudios) reported
@SaeedaEPUK @HSBC_UK Seriously considering moving our business account to a bank with a less diabolical customer service reputation.
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SteveStraw
(@JobIsA4) reported
@HSBC_UK im not a customer of yours- i phoned lost cards...endless waiting. i have a card of one of your customers, lost in balham. please dm me so i can return it
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Alex Parker
(@AlexPar15589415) reported
@MissFoxxFD @HSBC_UK 1) Well perhaps it's the wording that's ambiguous. No point arguing if we agree on the principles. All people should be treated with equal attention and given personal opportunities for career development. This could take the form of talking through any personal issues...
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Sam Hinks
(@samhinks) reported
@HSBC @HSBC_UK Why do your call centres keep people hanging on for hours at a time, pass you around the block, with the next person contradicting the last... then drop the call just when you may actually be getting somewhere? #FindaBetterBusinessBank
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Alex Parker
(@AlexPar15589415) reported
@MissFoxxFD @HSBC_UK 1) Well perhaps it's the wording that's ambiguous. There's no arguing if we agree on the principles. All people should be treated with equal attention and given personal opportunities for career development. This could take the form of talking through any personal issues...
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shoey1975
(@shoey1975) reported
@HSBC_UK Hi Steve, your colleague in store was very helpful in the end… and provided a great service. It’s just a shame she was left completely on her own, facing a large number of customers. I cannot understand why you closed the counter service rather than having everybody squashed 1/2
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shoey1975
(@shoey1975) reported
Lousy customer service from @HSBC_UK - 25min wait and counting. Why have you closed your counter service at your Altrincham branch? Your poor colleague is stressed out and facing a dozen angry customers. Sort it out, or you’re losing a customer of 24 years!
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***** Lover
(@SexyandAngry) reported
@PattyDarl @HSBC_UK If you support Black Mathematics Month, you should always remember to denote units.
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Jeff Harris
(@JSHKT20) reported
I challenge all CEOs and Leaders of Councils to take 5 minutes to phone their own Contact Centres…just as a vulnerable person with no internet access have to….maybe you may wish to invest in these services.RT if you agree.@HSBC_UK as an example.There are many more poor examples
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Peter Abrahamson
(@PeterAbrahamson) reported
@HSBC_UK Here to help? I can’t even open a business account with you as you need to to identify a director that’s banked with you for 10 years!
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Andrew Johnson
(@prestigebs) reported
@HSBC_UK Help. My partner. Is stranded in Crete. Accounts have been frozen. Spoken to fraud department who says she has to visit a Branch. No Branches on Crete! No fraud on account. Only genuine transactions but they won’t help her What does she do?
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Ik3
(@scarlyopstao) reported
@HSBC_UK @mozzamaura Also working on laundering drug money from cartels and facilitating tax evasion. You don't care about society.
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South London Hunt Sabs
(@southlondonsabs) reported
@hilltopgina @HSBC_UK It’s a constant battle. Most companies are very responsive. @HSBC_UK clearly couldn’t care less. A hole has been cut on one side but some birds are struggling to find it. It’s very high up but we’re working on finding out if the building company will help.
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Samantha Pegram
(@Sam75838286) reported
@HSBC_UK why are you not letting customers book appointments to open a new account utter joke. Call customer service who say visit branch to make an appointment. Get to branch no cant make an appointment. Come back and someone will see you. Come back no one is available.
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