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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sutton, England 1
Southall, England 1
Glasgow, Scotland 2
Bristol, England 2
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • twtt3rtalks
    wannabe (@twtt3rtalks) reported

    @HSBC_UK may i ask when your app will work on ios 15 as we are now far into PUBLIC beta and almost all other apps are working except for yours

  • m_fordie
    der kaiser (@m_fordie) reported

    @HSBC_UK No. After 1hr 15mins on hold the issue has been sorted.

  • karlaespanha
    Karla Fonseca (@karlaespanha) reported

    @HSBC_UK PleaseI need a address to sent a letter to solve my problem in UK , because Ive been trying calling many times but till now I could not even have an answer. Please!! Helpe me. send a address.

  • ktsimmo
    Katie (@ktsimmo) reported

    @HSBC_UK have you employed a new batch of staff?? I have had nothing but **** customer service the past couple of weeks. But apparently some of your employees have said that I should be grateful for them. I fail to see why

  • GamingTillDead
    Shaun Hardman (@GamingTillDead) reported

    @HSBC_UK That has not helped. I've even gone onto a PC now. Can you confirm that the Chat is actually working?

  • Gabriel67599374
    g (@Gabriel67599374) reported

    @HSBC_UK your app isn’t supporting iOS15 at this time. Can you please let me know if you’re working on fixing it?!

  • Sa_hi_ti_
    Sahiti (@Sa_hi_ti_) reported

    @HSBC_UK Hi-Am Sahiti Chintapalli- HSBC UK customer for 2 years. Account#- 34161009. Am expecting UK tax refund and incidentally today the bank has decided to close the account without even contacting me since it has not been used for long. Request you to revive my account

  • krissy_boy1
    Krista willetts (@krissy_boy1) reported

    @HSBC_UK how is a person working full time meant to use a branch when you are shutting them early absolute joke! At least alter the value of Cheque you can pay in! Thinking of moving my account to a bank that may value it better

  • dysontour
    Rob Dyson (@dysontour) reported

    @ruskin147 Over ten to @HSBC_UK . Got through and 45 minutes later problem unresolved. Need to send another keycard. Heaven help their customers who are vulnerable or not that tech savvy or haven't got a smartphone.

  • FoxyDavy
    David Bayley (@FoxyDavy) reported

    @AskNationwide Presumably will be wasting my time - please send paperwork to close all of my accounts - it’s not the £12 it’s the principle & the way I have been treated @santanderuk @HSBC_UK - can any of you guys help I have 4 Nationwide savings, 3 Current & credit card to move.

  • josh_crowson
    Josh Crowson (@josh_crowson) reported

    @HSBC_UK Hello. Been waiting for over a week for a postal activation code…so obviously haven’t had access to my online banking for 7 days. There must be an easier way these days to access my account rather than waiting for a letter to arrive? Thanks.

  • hadwidia
    Clare Holmes (@hadwidia) reported

    @HSBC_UK is there an issue with your app and website. Cannot log in to either and the website doesn’t even load?

  • NSudarsan2
    NSudarsan (@NSudarsan2) reported

    @HSBC_UK @HSBC_IN Just on phone for last 30 minutes again trying to resolve this. HSBC UK says HSBC India has not released the money back!! This is extortion. Feel nervous about sending money via HSBC now!! Please can you help urgently.

  • WaterratAccntnt
    Waterrat (@WaterratAccntnt) reported

    @HSBC_UK I think your digital services are experiencing more problems (specifically HSBCNet today). Did you forget to pay the electricity bill or something?

  • TomClarkeMills
    Tom Clarke-Mills (@TomClarkeMills) reported

    @HSBC_UK hi I believe an account has been set up in my name and I don't bank with you, how do I report this? Every phone number on your website asks for details I don't have

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