HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:


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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 80
Birmingham, England 34
Manchester, England 20
Bristol, England 14
Cardiff, Wales 14
Leeds, England 14
Sheffield, England 14
Coventry, England 13
Reading, England 12
Tower Hamlets, England 12
Nottingham, England 12
Southampton, England 11
Milton Keynes, England 10
Newcastle upon Tyne, England 10
Walsall, England 10
Swindon, England 9
Plymouth, England 8
Islington, England 8
Portsmouth, England 7
City of Westminster, England 7
Wolverhampton, England 7
Southwark, England 7
Slough, England 7
Liverpool, England 7
Croydon, England 7
Glasgow, Scotland 6
Rotherham, England 6
Peterborough, England 6
Norwich, England 6
Derby, England 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • _aaroncater_ Aaron (@_aaroncater_) reported

    @HSBC_UK Yes tried multiple browsers and rest data and history etc. Nothing working!!

  • BigDave2k9 Dave Williams (@BigDave2k9) reported

    @HSBC_UK Hi guys! I sent a secure message on Tuesday morning and haven't had a reply as of yet. Just wondered when I can expect one as I know it said 2 working days when I sent it

  • Fuddswift Wayne Lewis (@Fuddswift) reported

    @HSBC_UK I gave my mobile number to a member of Bank staff today in relation to a Power of Attorney issue. I am not a customer of HSBC. Within an hour I received a scam call from 0345 number claiming to be from your bank. You have a problem wrt personal info security!

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported

    Eventually got through, but @HSBC_UK you appear to have connectivity issues. The line is awful on your side - the hold music and announcements are clear as a bell the moment you get through to someone it breaks up, making the call longer. at £1.20 a minute, that's not fun

  • SoutheyLouisa Hillybunnies (@SoutheyLouisa) reported

    @HSBC_UK my elderly father has been waiting for over an hour on the phone to get through to you to block his card as the details have been compromised. He cannot work out where to block the card online on his account. #vulnerable

  • woollads Karthik/K-A-I 🇦🇺🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🇮🇳🏳️‍🌈 (@woollads) reported

    @HSBC_UK Not at the moment, thanks. I would like to see an online chat feature which HSBC customers can access easily if they are locked out or can’t access their accounts - it seems that the online chat only works after logging onto their internet banking account.

  • khan41420287 khan (@khan41420287) reported

    @HSBC_UK why isn't HSBC chat working? I need to get some work done .I am abroad at the moment..

  • JoanneRawley joanne rawley (@JoanneRawley) reported

    @HSBC_UK I WAS verified on the issue with my ID but apparently procedure dictates a branch visit...

  • lilangelic_jd88 Jody Donnelly (@lilangelic_jd88) reported

    @HSBC_UK half hour on the phone to then be transferred to another department and hung up on, to resolve an issue I've already spoken to someone twice about.. Not impressed.. Is there anyone who can actually help me please. Thank you

  • JackRow64946784 Jack Rowley (@JackRow64946784) reported

    @HSBC_UK Why is your app not working today?

  • AprilMunday April Munday (@AprilMunday) reported

    @HSBC_UK Hello is there a problem with the mobile app at the moment? It shows the balance in the account, then shuts down. It's not my account. I'm asking on behalf of a friend who has very little English.

  • mattc0wan Matt Cowan (@mattc0wan) reported

    @HSBC_UK @DarrenPRedick Absolute tosh. We've been being told "a large volume of calls" for years and years. If it's always a "large volume of calls", than that's actually the "normal volume of calls". In which case the problem isn't the volume, it's that you don't have enough staff. Stop lying.

  • samchusenou sam (@samchusenou) reported

    @HSBC_UK on hold for 18 minutes now with your helpline!! tell your developers to do better, every single time there's a beta iOS, your app crashes. For some reason, you've gone down the route of no app = no banking whatsoever, thank you!

  • AMCS2010 Ade Mawdsley (@AMCS2010) reported from Nottinghamshire, England

    @DarrenPRedick @HSBC_UK It seems most companies' customer service charter these days is "let's make it impossible to get any service"

  • barbdragon58 Barbara Roberts (@barbdragon58) reported

    @DarrenPRedick @HSBC_UK I'm with First Direct, though it is part of HSBC they constantly come top of customer service excellence lists 👍

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