HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
City of London, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1
Bangor, Wales 1
Chester-le-Street, England 1
Wetherby, England 1
Bristol, England 1
Cambridge, England 1
Gloucester, England 1
Newport, Wales 1
Newcastle upon Tyne, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • pwooding16 Paula (@pwooding16) reported

    @HSBC_UK help please, according to the app I’ve got two notifications, for the life of me I can’t find out what they are, it’s driving me mad!

  • rachward07 rachel summerfield (@rachward07) reported

    @HSBC_UK can someone please help me with a pension I had nearly 20 yrs ago which I have no way to access

  • MarcHiggins1 Marc Higgins (@MarcHiggins1) reported

    @HSBC_UK hi folks, when trying to transfer money to a payee in the mobile app, I cannot and I see an error code of 19722. Can you help rectify this please?

  • almostnorthern Lee Hopkins (@almostnorthern) reported

    @HSBC_UK Hi, do I still need to tell you if I'm using my cards abroad or is that not necessary anymore? I can't seem to find the appropriate screen in the app or via the website.

  • samchusenou sam (@samchusenou) reported

    @HSBC_UK on hold for 18 minutes now with your helpline!! tell your developers to do better, every single time there's a beta iOS, your app crashes. For some reason, you've gone down the route of no app = no banking whatsoever, thank you!

  • Benzoate Michael Rafique-Marsh (@Benzoate) reported

    @HSBC_UK The profanity wasn’t directed at HSBC but was used to describe the attitude of HSBC towards 1% of their customers who can’t access their accounts for 3 months a year. NatWest, Halifax and Monzo have no problem functioning during the summer so I will bank with them and not you 🫡

  • engineboy68 Chris Mace #6⃣8⃣🇺🇦 (@engineboy68) reported

    @TWoffinden @HSBC_UK @HSBC Champ, can only only agree, they seem to forget we are the customers. Shockingly bad service only this week. Move a few dollars about and they think you are money laundering!!

  • AprilMunday April Munday (@AprilMunday) reported

    @HSBC_UK Hello is there a problem with the mobile app at the moment? It shows the balance in the account, then shuts down. It's not my account. I'm asking on behalf of a friend who has very little English.

  • almostnorthern Lee Hopkins (@almostnorthern) reported

    @HSBC_UK Thank you. I've added a travel plan. I want to add an email address to my account but it's saying after I authenticate via the security key that this service is temporarily unavailable. Could you look into this?

  • MatthewMillers Matthew Blackwell (@MatthewMillers) reported from Sheffield, England

    @HSBC_UK terrible service at crystal peaks branch today not good enough 😡

  • Ste0910 Steve Hall (@Ste0910) reported

    @DarrenPRedick @HSBC_UK @HSBC Been with Halifax for 30+ years never once had a problem

  • paulpottsmusic Paul Potts (@paulpottsmusic) reported

    @HSBC_UK I got through eventuallu but 5 times my call was dropped and the line was terrible. The hold music was clear so you have an issue with the actual lines.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • JackRow64946784 Jack Rowley (@JackRow64946784) reported

    @HSBC_UK Why is your app not working today?

  • cg_menon Catherine Menon (@cg_menon) reported

    @HSBC_UK I'm receiving a system error message from your website when I try to move money between my two linked HSBC accounts. Is there a status problem?

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