HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Syerramia
(@syerramiaW) reported
@priyamrcgp @egganmegan1 @HSBC_UK Working again
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WelliXL
(@WelliXL) reported
@HSBC_UK just want to say while I think your mobile authentication process is awful and needs immediate rethinking. Your support team were great and able to get me back up and running in 10 minutes
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Capt PAT t Dawson
(@PatTheFatCat1) reported
Wow @HSBC_UK x3 calls to your Customer Service Team & all 3 can’t speak to me & unfreeze my account because of security/details on my ‘profile’. 6 Questions/Levels for ID&V & now having to resort to a pack being sent thru the post. Complete & utter joke!
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Jimit Shah
(@60f84152e52241a) reported
@HSBC_UK Hi, I need an assistance regarding one thing. I have a company incorporated in India. The said company is providing an export of service in UK. I want to open an account with your bank in UK any branch would suffice. Please assist me with the procedure in this regards.
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Priya Jay💙
(@priyamrcgp) reported
@HSBC_UK app and online banking working again
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Rashi2213
(@rashi2213) reported
@HSBC_UK Any reason why both app and online banking is down? When will it be back? Service Status page wrongly says all okay!!
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CustardServices
(@bus_user) reported
@HSBC_UK Trying to log on to Online Banking both on PC - Chrome and Firefox private browsing - get the message 'Service unavailable We’re sorry, Online Banking is currently unavailable. Please try later. Ref: # (77.97.76.21)' Pls help, service status says it should be working.
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Trevor Archer #BritEUMigrant 🌍🇪🇺🇬🇧🇩🇪🎶🎸🚲
(@Trevor_GBDE) reported
@HSBC_UK Seems impossible to get through regarding my company credit card payments being rejected due to "updated telephone number required to send authorisation code". 2nd day and 3rd attempt. On hold for approaching 2 hours. This is NO service. It's a shambles.
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Ian Southall-Payne
(@ian_southall) reported
@HSBC_UK couldn't have made no abode account process simpler...I managed to complicate it! Anyone need help from someone who has use this process let me know!
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Leoni Mckinlay
(@LeonilovesTay89) reported
@HSBC_UK is your banking app down?
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Lauren Farquharson
(@Poppett_94) reported
@HSBC_UK is there an issue with the mobile banking app? As it keeps coming up error not authorised. I have been on it today so I don’t understand why I can’t use it all of a sudden
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Kevin Goodman
(@Metalfan72) reported
@HSBC_UK you have closed the Fenchurch Street branch in the city of London which was the closest to my work, I have to go to the Bishopsgate branch now. Today I got told that you are closing the counter service at that branch. How are businesses meant to get change.
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WelliXL
(@WelliXL) reported
@HSBC_UK so the app on my phone stopped working so i reinstalled it and now i cannot generate a code to reset my password or reregister my device to generate codes. the app says my profile is now locked. worst user experience ever. please can you fix it my local branch is shut.
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Jack Mellor
(@JackMel03600292) reported
@HSBC_UK is your online banking and App currently down? I can't access either
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robbo
(@trobbo65) reported
@HSBC_UK app not working brilliant how long am I going to have to wait
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