HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • daz4126 💜 DAZ 💜 (@daz4126) reported

    @HSBC_UK I’ve just sent a DM. I’ve already spoken to somebody on the phone who said I have to wait to receive a pack to set up telephone banking. More waiting until I can access my account…

  • HideoutSomerset Jackie (@HideoutSomerset) reported

    @HSBC_UK awful service this morning. 41 minutes holding and when I got through to discuss my issue, the lady decided to cut me off #answers

  • vikramsthakur Vikram S.Thakur (@vikramsthakur) reported

    @HSBC_UK despite online banking showing correct address card went to wrong address. Statements too. Chat service is not empowered to fix the bug, telephone wait is never ends 46 mins and counting. I have to give up and have kept a screenshot of online correct values.

  • SAHEERHACKERS TERMUXHACKER (@SAHEERHACKERS) reported

    @FoodieClaire @HSBC_UK I can help you fix your credit card kindly send me a direct message request

  • JolyonWhats WhatsJolyonKilled? (@JolyonWhats) reported

    @emilyhewertson I’ve had loads of these recently, even though I stopped banking with @HSBC_UK 3 years ago, because they’re ****.

  • bitki_cayi rumeysa usca (@bitki_cayi) reported

    @HSBC_UK I have never seen such a useless customer service? Are you sure that your customer service knows how to use laptop and systems of HSBC. I gave you a call 3 times, I was told that I was going to be called by a manager (hasn’t happened) have chatted multiple time >>>

  • rosecherished Rose Cooney (@rosecherished) reported

    @HSBC_UK Have blocked number & deleted. Not a customer of yours so will leave to you to pass on details to relevant department 👍🏻

  • FFoley101 Flo Foley (@FFoley101) reported

    @HSBC_UK can't get through to anyone on phone and having an emergency - you've flagged my deposit as fraud and are stopping me progressing with house rental. Please help! I have case number, etc. Needs to be sorted by today.

  • mehreenizaz Mehreen Izaz (@mehreenizaz) reported

    @HSBC_UK been trying to call for 5 days now.cant log in.cant reset & been on hold for 45 minutes yesterday & 28 minutes the day before.charges separate.bad service.cant access account

  • daz4126 💜 DAZ 💜 (@daz4126) reported

    @HSBC_UK not impressed with your service so far. I haven't received my bank card, can't log on to internet banking and can't access telephone banking! How can I access my money??

  • billythemuddle Billythebubble (@billythemuddle) reported

    @HSBC_UK Firstly try answering your call centre phone lines, I called twice since 5:30pm only to get nowhere and incur call charges. Dissatisfied with your lack of customer service.

  • lisamcravey Lisa McRavey (@lisamcravey) reported

    @HSBC_UK If I’ve forgotten my PIN... can I request a new one through the app, or does it need to be by online banking through the website?

  • BlackieRosheen Rosheen Blackie Kriegler (@BlackieRosheen) reported

    @HSBC_UK Rather help@your clients than do something so@superficial

  • Longboysc Steve C (@Longboysc) reported

    @HSBC_UK hi HSBC, your app notifications for money in and out appear to not be working? (Neither mine or my wife’s account). Is there an issue?

  • _DavidGadd David Gadd (@_DavidGadd) reported

    Totally livid with @HSBC_UK , I want to leave immediately. I have been on hold to the bank for 2.5 hours THEN got cut off because their fraud team suspended my account after calling me to confirm a transaction that we resolved. Hsbc. Hire more people wtf is wrong with you.

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