HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

Less
More

hsbc-uk Hero Image

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
Royal Leamington Spa, England 1
City of London, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1
Bangor, Wales 1
Chester-le-Street, England 1
Wetherby, England 1
Bristol, England 1
Cambridge, England 1
Gloucester, England 1
Newport, Wales 1
Newcastle upon Tyne, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • bus_user CustardServices (@bus_user) reported

    @HSBC_UK Trying to log on to Online Banking both on PC - Chrome and Firefox private browsing - get the message 'Service unavailable We’re sorry, Online Banking is currently unavailable. Please try later. Ref: # (77.97.76.21)' Pls help, service status says it should be working.

  • jennyf8 Jenny Fanou (@jennyf8) reported

    @HSBC_UK is there a problem with the mobile application ? An error message keeps showing and won’t show the login screen

  • PatTheFatCat1 Capt PAT t Dawson (@PatTheFatCat1) reported

    Wow @HSBC_UK x3 calls to your Customer Service Team & all 3 can’t speak to me & unfreeze my account because of security/details on my ‘profile’. 6 Questions/Levels for ID&V & now having to resort to a pack being sent thru the post. Complete & utter joke!

  • ThoughtOssuary 🌾 t i r e d a d i n f i n i t u m (@ThoughtOssuary) reported

    @HSBC_UK Livid I spent 20 minutes talking to two HSBC reps today about the direct debit for my credit card not going out, to be told that the bank had cancelled my direct debit in error without my instruction and THEN being hit with a late fee after I thought it was all resolved.

  • splufcmot Sam Parkes (@splufcmot) reported

    @IrinaC89 @HSBC_UK Attempted cyber attack. They shut all systems down without warning

  • markj971 markj971#FBPE (@markj971) reported

    Hi @HSBC_UK Why does almost every one of your external ATMs in central London display "Sorry this machine is unable to serve you" outside office hours? It's bad enough you closing hundreds of branches without closing down all your remaining ATMs as well.

  • Metalfan72 Kevin Goodman (@Metalfan72) reported

    @HSBC_UK you have closed the Fenchurch Street branch in the city of London which was the closest to my work, I have to go to the Bishopsgate branch now. Today I got told that you are closing the counter service at that branch. How are businesses meant to get change.

  • HancockJake jake._.hancock (@HancockJake) reported

    @Cassielouisecox @HSBC_UK Same. there seems to be an issue

  • priyamrcgp Priya Jay💙 (@priyamrcgp) reported

    @HSBC_UK app and online banking working again

  • CharadesForNil claire (@CharadesForNil) reported

    @HSBC_UK Any help at all? I don't just want to leave an empty account open, it's a liability.

  • WelliXL WelliXL (@WelliXL) reported

    @HSBC_UK just want to say while I think your mobile authentication process is awful and needs immediate rethinking. Your support team were great and able to get me back up and running in 10 minutes

  • Trevor_GBDE Trevor Archer #BritEUMigrant 🌍🇪🇺🇬🇧🇩🇪🎶🎸🚲 (@Trevor_GBDE) reported

    @HSBC_UK Seems impossible to get through regarding my company credit card payments being rejected due to "updated telephone number required to send authorisation code". 2nd day and 3rd attempt. On hold for approaching 2 hours. This is NO service. It's a shambles.

  • LeonilovesTay89 Leoni Mckinlay (@LeonilovesTay89) reported

    @HSBC_UK is your banking app down?

  • justadiobrando Dio Brando (@justadiobrando) reported

    @HSBC_UK your online and mobile banking services aren't working

  • DeanNewstead dean newstead (@DeanNewstead) reported

    @HSBC_UK hi there. Mobile app on Android looks down. Keeps saying "Not authorised" tried reregistering but same issue when entering correct username

Map Check Current Status