HSBC Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mrs Whits (@lizflenley) reported 4 minutes ago

  @HSBC_UK This is what I’ve tried but when I call it just directs me to the website to book and then the call ends so I can’t actually get through to book an appointment!

• 
  Go9259 (@go9259) reported 4 minutes ago

  I'm sorry @HSBC_UK your service to become a Premier customer is not good enough. 35 minutes on hold to do an initial check if eligible. Now to wait 4 days for a call back to arrange an appointment to set up the account. Earliest appointment is 11th May... [1/2]

• 
  vineet (@vineettrivedi) reported 5 minutes ago

  @HSBC_UK I have been with HSBC for 18 years and 13 in mortgage never had any problems till I have to encounter the bunch of these incompetent advisors kindly restore face to face appointments current system is not working

• 
  Andy Lewis (@aj_lewis89) reported 7 minutes ago

  @HSBC_UK Currently having site issues? Getting 'an error occurred' when amending or creating standing orders, getting logged out when clicking between pages, and live chat not working. App working fine, unfortunately your app doesn't have such basic functions as amending SO..

• 
  🆁 (@CapitalR) reported 11 minutes ago

  Last night someone in Turkey attempted to fraudulently use my credit card. I only used it for the hotel and flights for the Fenerbahçe away game. I didn’t use it in Istanbul at all 🤔 Unbelievably @HSBC_UK didn’t want me to cancel my credit card - i had to demand it. WTF? 😳

• 
  Mike Kivi Ph.D. (@mikekivi) reported 13 minutes ago from Chester, England

  What’s the best premium account to replace @HSBC_UK premier with full international access and benefits? One customer service failure too many …

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 13 minutes ago

  @HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!

• 
  Cicero (@Iintarfa1949) reported 15 minutes ago

  In @HSBC_UK Maidstone. Lady in front of me was Italian and trying to deposit large amount of cash on behalf of her mother. Not exaggerating, money laundering etc, must have been explained to her 20 times she needed ID etc Are @HSBC_UK staff allowed to tell customers to **** off.

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 16 minutes ago

  @HSBC_UK so Could not make a claim and realise and realised I'd been paying Insurance that I could not . So can I please have the money back I have paying monthly, For the insurance as this service is not accessible to me

• 
  A ******* Nightmare To Live With! (@HexDrone3849) reported 20 minutes ago

  Looks like @HSBC_UK is transphobic as ****.. I would recommend, not using them anymore if you do.. Got an appointment to open another account with less than half the info @HSBC_UK wanted, no problem.. #Transphobia #TransLivesMatter #HSBC

• 
  Jasna Meyer (@MeyerJasna) reported 21 minutes ago

  Still waiting for a reply saying that my money @HSBC_UK STOLE will be given back to me today TODAY THIS IS FINANCIAL ABUSE!!! 5 working days and 8 days in total from my direct debit indemnity claim filed Liars, liars, liars!!!!!!!!

• 
  Laurence Braithwaite (@LaurenceBraith1) reported 22 minutes ago

  @JaneRockHouse @HSBC_UK Sorry to hear and good advice. I've never had a banking app on my phone for this reason. Don't keep anything on your phone that can give anyone else access to your finances. Period. This includes Google Pay and other payment system apps. They're just not secure enough yet.

• 
  KDL (@lawry_kevin) reported 29 minutes ago

  @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

• 
  K (@lakes_k1) reported 31 minutes ago

  @HSBCPremierUK @HSBC_UK I am DISGUSTED by how I’ve been treated today by your customer services representatives after we were the victim of fraud. I’m a premier banking customer and will be moving all of my accounts after this.

• 
  +447941773212 (@rclhtom) reported 33 minutes ago

  @HSBC_UK full PoA for dad with alzeimers and having to phone for every transaction? REALLY? As well as grieving for our mum. We deserve a MUCH better service.