HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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jonjparr
(@jonjparr) reported
@HSBC_UK Please could you tell me when branches are going to resume normal business hours? All branches in Sheffield now only open Mon-Fri. Pre-COVID open at weekends. Surely cramming 7 days of customer traffic into 5 days doesn't promote social distancing?
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Christina Savvas
(@chrissiesavvas) reported
@HSBC_UK 40 minutes on hold to then try and have a phone conversation on a terrible line and then the phone cuts off, useless!
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Farhan Munir
(@Farhan1Munir) reported
@HSBC_UK I have been trying to get in touch with your dispute team for last 3 weeks and after over 200mins on hold, yet to speak to anyone. Called your customer service but seems Dispute team cannot even be contacted by them! How do I speak to someone?
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Miss TP
(@TpMiss) reported
@HSBC_UK how can I find my closest hsbc atm that I can pay cheques into as my local branch has been shut down
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Jimmy Hell
(@PlayersTrombone) reported
So now, my mum's gonna have to go into a local branch - which of course YOU CAN'T CALL - and presumably be told by employees of @HSBC_UK that they can't help her because online isn't what they do, or some such ******* bollocks.
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Blue Fox 🏳️🌈🇬🇧
(@BluFoxx) reported
@HSBC_UK Trying to transfer a balance from another credit card onto my HSBC card & am running around in circles. Could you please help on here?
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Alex Cain
(@AlexECain) reported
@HSBC_UK the worst customer experience. Over 10 days repeatedly told different information by 5 different agents and promises. I need to speak to someone who knows what they re credit card statements
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maolbheannachta
(@maolbheannachta) reported
@HSBC_UK how do I get a Telephone Banking ID? My Welcome Pack email said it should arrive in 7 working days, it's now been 11 working days and it's not arrived yet. I was told it would arrive by today when I contacted you last week but it has not 😔
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ب
(@hintofsin) reported
Been on hold for over 30 mins now, it’s ridiculous! You need a better system to help your customers this is getting old now! @HSBC_UK
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Chintan Patel
(@Chintan_LD) reported
@askclydesdale I am a customer of @HSBC_UK . I received GBP250 from Clydesdale Bank customer with sort code 824707. Customer Name is Muhammad Iqbal. Can you help me with the transaction reversal procedure? @HSBC_UK phone banking team is clueless on what to do.
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Matt Jones
(@Mattyjay36) reported
from
Sale, England
@HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?
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Dr Karen L Shepherd
(@Kaz_Shepherd) reported
@HSBC_UK I've been unable to access online banking since 13/5 as the secure key device has died & telephone banking is locked? My unhelpful local branch wouldn't give me a new fob without photo ID (?) & suggested I call customer services.
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Paul Harris
(@prharri) reported
@PlayersTrombone @HSBC_UK Just spoke to my daughter, she works at our local HSBC here in Weston, if you haven’t done so already she said if you go to your mums branch with ID including photo ID they should be able to sit down with her & resolve the issue of her locked account
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Jimmy Hell
(@PlayersTrombone) reported
So, she's made the decision to switch from @HSBC_UK because they're utterly useless and go to @HalifaxBank instead, but she needs to call them to ask some questions before she does so. Can we get in touch to speak to someone? CAN WE ****.
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Servant of Allah
(@SDani1111) reported
@HSBC_UK Is there something wrong with your customer services I’ve been waiting for someone to pick up for 20 minutes? @HSBC_UK
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