HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
City of London, England 2
Wisbech, England 1
Worthing, England 1
Ely, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • hhn_88_888 H N (@hhn_88_888) reported

    @HSBC_UK @BrianUkulele @HSBC_UK this is causing harm to your customers. The inability to access and view our accounts is a risk. Where can I make a formal complaint please?

  • Supershib Siobhán Kelly (@Supershib) reported

    @HSBC_UK the worst bank around !!!! Awful customer service

  • MassLass VE Rudd (@MassLass) reported

    @HSBC_UK Hello. I haven’t been able to open my HSBC app since last night, and of course I can’t log in online because I need the app to generate a security code. Please help.

  • LIBINMA19972717 LIBIN MATHEW (@LIBINMA19972717) reported

    @HSBC_UK Dear team, this needs a quick fix. I am not able to do any online transaction as my mobile device needs registration which can only be done through mobile app. I am sure there should be lot of customers facing this issue. Is there any other way to register my mobile device?

  • saxon303 Gray (@saxon303) reported

    @TheReluctantSo1 @HSBC_UK They'd roll in their graves to see the Values & Country they fought for, to preserve & their legacy to their own children has been squandered on millions of migrants! Their own children left @ the bottom of the pecking order! The worse educated kids today are white working class!

  • 1Queenofcakes Queen of Cakes (@1Queenofcakes) reported

    @HSBC_UK My app won’t open & I can’t log-in online without generating a security code via the app 😖Help! Is it anything to do with the most recent Apple update?

  • ZodiacChris Chris Mitchell (@ZodiacChris) reported

    @m8_nvm @HSBC_UK Same problem here - Pixel 6 Pro, and now I can't access my banking. This isn't just a useful addon, it's *essential* to be able to do online banking!

  • FrecklesFieldo Emma Tetlow (@FrecklesFieldo) reported

    @HSBC_UK Can't access my ISA. Can't get through to anyone on the phone or livechat. Already closed my main account with you and you can bet I'll be closing my ISA with you too now.

  • FrecklesFieldo Emma Tetlow (@FrecklesFieldo) reported

    @HSBC_UK and to add to this, 'Jun' connected to my livechat and read all my messages but is steadfastly ignoring me. Not even a hello, let alone addressing my problem. Is it HSBC's aim to deliver the worst customer service now?

  • hhn_88_888 H N (@hhn_88_888) reported

    @BrianUkulele @HSBC_UK It has been weeks without a fix @HSBC_UK this is causing harm to your customers. The inability to access and view our accounts is a risk. Where can I make a formal complaint please?

  • WearsRachel Rachel Wears (@WearsRachel) reported

    @HSBC_UK i have called customer services and I have been hung up on twice. Are you having a problem with your phones?

  • phillipcarter63 Phil (@phillipcarter63) reported

    @m8_nvm @HSBC_UK Agree. I am also a 30 year premier customer locked out of online banking.... the app is the security token!!!!! Totally unacceptable.

  • ZodiacChris Chris Mitchell (@ZodiacChris) reported

    @HSBC_UK Since this has been not working for a month, and Christmas is coming up soon where it will be really useful to have access to my bank account, is there an interim option, like a physical token for generating a security code that we can use instead?

  • LouLouBee79 Lou Bower (@LouLouBee79) reported

    @HSBC_UK is there an issue with your app it keeps crashing!

  • andymblackmore Andy Blackmore (@andymblackmore) reported

    @HSBC_UK how can you trust a bank with your money when they can’t keep account off applications made. Then deny rather than bothering to look into the issue guess it’s one for the ombudsman to deal with NEGLIGENCE

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