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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Slough, England 1
Hackney, England 1
Folkestone, England 1
Witney, England 1
Newham, England 1
Ventnor, England 1
Harrogate, England 1
Kingston upon Hull, England 1
Rugby, England 1
Kettering, England 1
Normanton, England 1
Carlisle, England 1
Bude, England 2
Portsmouth, England 1
Leeds, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • fordkashot
    Gemma Retchless 🖇 (@fordkashot) reported

    @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

  • fundcruncher
    White Apathy (@fundcruncher) reported

    @HSBC_UK Please fix your android app - this is not helpful: Chat with us Something went wrong Sorry, there was a problem on our end (Code: 1007)

  • limebean
    Carly (@limebean) reported

    @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

  • SnufflebeanYarn
    Laurelin (@SnufflebeanYarn) reported

    @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

  • mpratik02
    Pratik Bhongade (@mpratik02) reported

    Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

  • Mike_Tims
    Mike Tims (@Mike_Tims) reported

    @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

  • alex_goteam
    Alex De La Garza (@alex_goteam) reported

    @HSBC @HSBC_UK please do the right thing and help Penny with her account!

  • PriyaSamuel1
    Priya Samuel (@PriyaSamuel1) reported

    @HSBC_UK your service is rubbish. Can only apply for an ISA by mobile phone app or going into a branch. This service should be accessible through online banking and phone banking. Useless bearing in mind number of branches closed

  • ElizabethHume
    Elizabeth Hume (@ElizabethHume) reported

    @NaomiLWood @HSBC_UK That is so annoying. Had a similar problem recently.The frustration is so real and practically physical as one gets more and more stressed. Good luck.

  • Madhatt41585343
    Mad_hatter (@Madhatt41585343) reported

    Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

  • nistaghm
    nistaghm (@nistaghm) reported

    @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

  • mandyhamil99817
    meham (@mandyhamil99817) reported

    @DailyMail Dear god @HSBC_UK is this the type of person you have working for you?

  • martcook3
    Ball Bag (@martcook3) reported

    @bp_UK why do you have to hold £150 AS WELL as the amount used ffs. @HSBC_UK just for a bit of fuel. Its been days and no access to my money this has to stop

  • awenaio
    Awenaio (@awenaio) reported

    @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

  • MyQuestionIs2
    My Question Is? (@MyQuestionIs2) reported

    @HSBC_UK I’ve been trying to pay a cheque in using the App. It is giving me an error message saying try again later. How long do you expect this problem to last.

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