HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@actwit83) reported
@mip2202 @HSBC_UK Wasting your breathe mate. Every year the same on the betas and every year people complain and its ignored. HSBC literally only bank who actively block app from working and their policy will never change. The app will start working September as iOS 16 comes out, not a day before.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Roz Mayes
(@RozMayes) reported
@HSBC_UK Hi. My HSBC mobile app keeps crashing. Help please? I’m using ios16beta!
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Chilli
(@ChillliRose) reported
@CiaranJC95 @HSBC_UK I have to agree, it does seem silly that the issue is resolved within the beta version, as this seems to be an ongoing issue with every beta update.
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Frankie Hemmings-Elkan
(@rubycubesmum) reported
@HSBC_UK absolutely stellar work ! My online banking was shut down by you over 24 hours ago with no explanation - after endless calls and being left on hold it’s now been set back up - with no explanation or apology from you as to how it happened. Any answers ??
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PhoenixIsPog
(@PhoenixIsPog) reported
@HSBC_UK This is all well and good but literally every other banking app is compatible w ios16? is this something you’re actively working on ?
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wolfie
(@chipwolfuk) reported
@HSBC_UK @john_yes_really No, you're not "behind" other banks, you've added a check when the app starts and have a whitelist of versions; the other banks don't do that because it's monumentally stupid. No code needs to change to support iOS 16, this block is artificially implemented by @HSBC_UK
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Robert Wood
(@rob_wood) reported
@HSBC_UK @bat1150gs Hi, the same thing happened back with iOS15 as well and took several months before we could get into our a/c again. I'm overseas and don't have access to a physical key so this is a significant problem. I've logged a complaint but need to see HSBC do more.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Nacho.
(@nachoprb) reported
@HSBC_UK Hello, I've been calling for more than an hour trying to book an appointment at my branch and no one is answering. Can you help me?
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PhoenixIsPog
(@PhoenixIsPog) reported
@HSBC_UK I recently upgraded my phone to IOS16, which apparently renders your app useless. However i then went to log into my online banking, to discover i needed to open the app and generate a secure key, obviously this wasn’t possible, so i opened a help chat, it asked me
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Dan Savage
(@DanSavage14) reported
@HSBC_UK you stopped all payments from my Kinetic account with no explanation yesterday and have left me with no support until Monday. Thankyou very much.....
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Stu Greenham
(@stugreenham) reported
@mip2202 @HSBC_UK @HSBC You can’t upgrade to a beta version of iOS then complain apps don’t work. This is the whole point of the beta releases, to allow time to fix bugs and for companies to update their apps.
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Tim Youster
(@TimYouster) reported
Y'know what @HSBC_UK, sending out automated letters, vaguely threatening to take away peoples access to overdrafts in this time of unprecedented cost of living crisis, is just the sort of thing that pushes people over the edge. People die because of this. Stop it.
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cjc
(@CiaranJC95) reported
@HSBC_UK So again I ask, why do other banks work just fine and not have any issues just you? Why are you intentionally difficult about it when other banks just, and this is a big concept here, ADAPT
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