HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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RMW (@r055wal) reported
@HSBC_UK hi HSBC can you help, recently applied for a joint bank account with yourselves, done all of the extra security checks but since then we have heard nothing. This account was meant to take over from a different provider this month and everything auto changed over
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Christina Savvas (@chrissiesavvas) reported
@HSBC_UK 40 minutes on hold to then try and have a phone conversation on a terrible line and then the phone cuts off, useless!
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Raquel Lita (@RaquelLita78) reported
@HSBC_UK 27 min waiting to talk to unlock my account which is locked because the website and the app chose not to communicate. I have nothing to do but waste 30 min of my life listening to the music 🎶🎵....still waiting...
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Matt Jones (@Mattyjay36) reported from Sale, England
@HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?
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ب (@hintofsin) reported
Been on hold for over 30 mins now, it’s ridiculous! You need a better system to help your customers this is getting old now! @HSBC_UK
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Emily Cuthbert (@cuthbert_emily) reported
@HSBC_UK hello, pls can you check when my stuff was sent to re-set my online access? I’ve been blocked (for no reason) for nearly two weeks now and I have bills to pay. Thank you.
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Shaun Backhouse (@Backers67) reported
@HSBC_UK I am becoming extremely frustrated that I haven’t received a telephone banking security number. One of the reason I switched was because I rely heavily on online banking. I’m due to switch in next couple of days and can’t access my account t online. Please help!
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Denise Hunt (@Denisejoy1) reported
@HSBC_UK is there an issue with your call centre today or is waiting 25 minutes considered normal / acceptable?
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Stuffs (@msdtrading) reported
@HSBC_UK Hi, can you give me an e-mail address to who I can make a complaint too? I am not an existing customer. It relates to when I was a customer. Thank you
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David Booth (@Worlds6440) reported
@HSBC_UK He's already in contact with your support but has been told it may take upwards of 15 days before it can be resolved... not ideal I was curious if there was a common issue here rather than anything specific to his account.
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Mark Petty (@BigMark_LF) reported
Why do @HSBC_UK make you feel like a criminal if you want to get more than £250 out in cash! Abhorrent customer service, wasting my time and causing enormous amounts of frustration and stress! Unacceptable @HSBC_UK #customerservice #poorcustomerservice #embarressing
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Subhrajyoti (@ignorantminds) reported
@HSBC_UK Hi Team, I am unable to access internet banking as secure key battery had died. Currently, I am in India. Any quick solution to my problem?
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Chintan Patel (@Chintan_LD) reported
@askclydesdale I am a customer of @HSBC_UK . I received GBP250 from Clydesdale Bank customer with sort code 824707. Customer Name is Muhammad Iqbal. Can you help me with the transaction reversal procedure? @HSBC_UK phone banking team is clueless on what to do.
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Miss TP (@TpMiss) reported
@HSBC_UK my local branch has closed and it is difficult to get to other branches due to working full time. Am I able to pay cheques over £500 at any ATM?
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Chintan Patel (@Chintan_LD) reported
@HSBC_UK No it's not the heavy queues, its a lie. I am being forwarded from one team to another. So far 8 guys came on call, asked details, and then forwarded me to another team. Is this a joke? I am trying to be a nice customer and report unidentified "Credit"and here I am, wasting time