HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stu Meevens
(@MeevensStu) reported
@HSBC_UK hi I’ve been trying for the last two weeks to access/register for mivision for my corporate card and it keeps throwing up already registered. Ask for reminder and it tells me to register, and so the cycle continues, please help, tried phoning but wait times are too long
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Pjmeek
(@pjmeek) reported
@HSBC_UK morning, trying to pay an operative and still can't log on from yesterday....!? The sun's out and I'm sure the Easter bunny needs paying.. Help.
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farleyninja
(@farleyninja) reported
@HSBC_UK @HSBC your customer service is truly awful. - still no call back for fraud - still awaiting a letter for my complaint - still absolutely no response to 3 emails I have sent. - you’ve blocked my wife’s card too and now you’ve just hung up on her
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Ari Gold
(@Ari_Gold_007) reported
@HSBC_UK Morning Russell, your online portal (for business accounts) was down for at least 4 hours - the portal screen was completely black. No way of contacting anyone via your website after 8pm aside from a questionnaire that solved nothing.
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Angus Jamieson
(@angusjam) reported
@HSBC_UK What a horrible experience in trying to open a child account for my 10 year old when I am not an existing HSBC customer. Hopeless bot, poor call centre and told to walk in to branch despite being told to make an appt. Zero confidence...
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Juliet Clark
(@JulietClark4) reported
@AnnaKHB @HSBC_UK @MartinSLewis Yes absolutely you should! £25 doesn’t cover time spent on trying to sort out their meds, let alone distress and worry caused. And it’s the lack of assistance I found awful. No reassurance or don’t worry we will get this sorted! Just repeat themselves and hang up!! Appalling 😡
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Tarka07
(@tarka07) reported
1.5 hours to log on and set up @HSBC_UK mobile apps and banking on phone and iPad (both new). Am drained. The lady on the phone, had exemplary calm and patience. I didn’t. Several times I asked her to give up and shut the account down! Need tea and chocolate 🍫
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Jojom 💚🤍💜
(@jojomci) reported
@HSBC_UK @Hestia1970 @UKSAYSNOMORE It would be helpful if HSBC were more user friendly to DA Charities who hold their banking account at HSBC. Time spent faffing around for HSBC is time taken away from supporting those who need support.
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Jamie J Gray
(@JamieGrayPhoto) reported
Anyone with any experience with @StarlingBank? I listened to the founder of BBC4 and must say I'm impressed. Banking with traditional banks seems so restrictive. When I had a @HSBC_UK business account I couldn't really see a proper statement. It was an awful experience.
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Zinedine
(@martinclifford1) reported
@HSBC_UK 11720794 is my complaint refernece I have not had the chat emailed to me from yesterday telling you where I was or today with you telling me its not a bank error!!!!! The agent was clearly having multiple conversations and did not read my messages but they are ALL on chat via
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EWS1 Prisioner
(@PrisionerEws1) reported
@ldn_thom @HSBC_UK That’s probably a good thing, they are truly awful to deal with. Find another bank that cares about their customers @HSBC_UK do not!
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Captain PhingerSpex
(@PhingerSpex) reported
@HSBC_UK Trying to access my UK bank account from New Zealand, the second page of login times out and locks up every single time.
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Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK Hi #HSBC, It surely cannot be right that the bank spends more time / focus on dealing with a complaint, than rectifying the problem to which the complaint refers? Due to your change to the #MobileBanking app, I have been without ANY #InternetBanking since 29th March.
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Phin Pope
(@phinp) reported
@wise @HSBC_UK I am sorry that I have ever talked down your customer service, it is a beacon in the darkness compared with my 1.5 hours waiting for @Luminor_LV to pick up a card to replace one that was broken by Luminor's own system.
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Anna
(@AnnaKHB) reported
@JulietClark4 @HSBC_UK I’m so sorry this has happened to you Juliet, HSBC really need to sort themselves out. You shouldn’t be put under this amount of stress by a bank. @MartinSLewis Any thoughts on such awful customer care ?
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