HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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DontGiveIn2H8
(@DontGiveIn2H8) reported
@HSBC_UK You lot are an absolute disgrace. My 18 year old daughter can't access her trust fund because your staff keep changing the rules. She has provided numerous amounts proof of ID on several occasions and she has been brick walled every time.
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Mark West
(@MarkEWest) reported
@BaconStephen @HSBC_UK @HSBC Yeah, this "our operators are working from home so response times are longer" - why is that? They're at home, by the phone. How can it take longer?
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Lash
(@lashgv1) reported
@HSBC_UK @Stonewallhousin I support a few homeless charities and your scheme has never been mentioned on there. You have never advertised this for non lgb. I think you’ve got a seat on the bandwagon.
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Nadya
(@Nadya_Ar) reported
@HSBC_UK can you confirm calls coming from 08007838422 are legitimate? if yes then why your phone support could not tell me the reason for a call? My best guess is it's a fraud - ?
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Fashion Life UK
(@ukfashionlifeuk) reported
@HSBC_UK what is wrong with your uk mobile banking app it keeps crashing on 7.0 android I got a message on my current phone on android 5.0 that from august it wont be supported do need to move to 7.0 or newer i have done this but the app keeps crashing and wont load! Fix it pls
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Miss Popcorn🍿💙🦁❤🇬🇧 #MissSparkleDesigns ⭐
(@zamp69wall) reported
@scoobydotaxi @HSBC_UK @Barclays It's very frustrating. I believe it's a mix of lack of tellers and floor staff in banks, everyone stressing them out and trying to cope with questions. Online and calling it's an automated voice that maybe doesn't help with your query, then on hold ages. It's pressure everywhere
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Frank Carney
(@FrankCa61648721) reported
@HSBC_UK @Stonewallhousin Unless you help everyone, you'll get no help from me!
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Lee Saunders
(@saucysaunders1) reported
@HSBC_UK what exactly is going on with your phoneline? My secure key is locked, I apparently have to contact via phone, yet no one is home. This has been happening over the past 6 weeks now and still I'm locked out of internet banking. Please help me!!!
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sumit kumar singh
(@logsks) reported
@HSBC_UK Need help to unlock my account. I made too many wrong login attempts. I am in India so difficult to talk to call center agent as wait time is high.
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Mark West
(@MarkEWest) reported
Nice to know that @HSBC_UK believe telling a customer a "20 minute wait is expected" and then leaving them on the line for 30 minutes (before they give up) is acceptable. Poor show for an international bank. @HSBC
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Darren Hawkins
(@Gunners_Rule) reported
@HSBC_UK Hi I am currently a beta tester of future iOS releases for Apple until now I’ve not had any problems but I just upgraded to latest which is 15.0 but I can’t open the app it crashes instantly
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AnMa Olivar Gadiane
(@iam_anma) reported
@HSBC_UK Hi! I need to send my documents to remove the dormancy block in my account. Is Customer Service Centre BX8 2HB the correct address to use?
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Prasad Honrao
(@PrasadHonrao) reported
Hi @HSBC_UK I was on a call with your customer care representative for last 40 mins to get an update on my account status. After listening to dull music for 40 mins, call was disconnected. I am waiting for an account for almost 2 months now. Are you guys serious?
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MS7
(@Manoj29634855) reported
@HSBC_UK I tried to log online earlier today, was asked to use the small secure key pad, only to realise battery is dead! Rang customer service to request new one, was told they can't send and to go to my local HSBC store, wtf, seriously awful service
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Sun Worshipper 😎
(@sunworsh) reported
@HSBC_UK we know there's a pandemic and everything but most other business manage to continue and provide decent customer service but third time I have had to call you and each time taken 30, 25 and 30 mins to get answered. Not good enough
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