HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Ridgway
(@kellylouise193) reported
@HSBC_UK Appalled by HSBC’s service. Our account has been blocked through no fault of our own and nobody has been able to help - in branch, online or by phone. We have no money, our direct debits our bouncing and I have been cut off the line once again.
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Victoria Baker
(@Victori32629454) reported
@HSBC_UK can you let me know if there are issues with the HSBC Business Banking App currently getting a message 'We can't access your account right now'? Does that mean I have issue with my account? #cannotaccess
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D
(@LikeDustIRise) reported
@HSBC_UK Thank you for your quick reply! I have just got off the phone to one off your customer service reps, did not help me one bit, what a waste off 2 hours and 30min, and to think this is regarding an international transfer, anyway going in branch tomorrow again!
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Charlotte
(@Char_Felinefine) reported
Wow @HSBC_UK are an absolute joke. On hold for an hour, cut off multiple times. Tried web chat and was told a payment query which would be resolved in 35 days is likely to take 4 months. Absolutely no issues like this with any other bank. Appalling.
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Lana Banana
(@Lanabanansstyle) reported
@HSBC_UK And no one answers there or if they do they give another number that is not answered. Great Service HSBC will be closing accounts
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dhokes
(@b_dhokia) reported
@HSBC_UK Hi, I remortgaged from Halifax to yourself and it was finalised last week. How long should it take for me to receive the paperwork/what do I need to do next to be able to access the mortgage online?
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Pun Monkey 🙊
(@Punny_guy2022) reported
@HSBC_UK Hello. I used to have an account with you. I switched to Santander. The only problem is, I forgot to change bank details when selling on Ebay. So in theory my funds should go straight into my new account. This hasn’t happened. So I was wondering if you could shed some
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mkrVx0
(@mkrVx0) reported
@HSBC_UK THESE BANKS SHOULD BE HUMBLED. THEY JUST DO WHATEVER ******** THEY WANT AND I JUST ******* HATE IT AND I AM MAD I CANNOT USE MY OWN MONEY BECAUSE OF THEIR RIDICULOUS POLICIES.
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peter saunders
(@1peter1x) reported
@HSBC_UK trying to log on my pc, but keep getting GSA ERROR System Error. On my android phone, I get "something went wrong."
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Graham Dewhurst
(@GrahamDewhurst) reported
@HSBC_UK you have the worst customer service management I have ever experienced!!!!!
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peter saunders
(@1peter1x) reported
@HSBC_UK I've done that. Still same error.
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plushie
(@somewhatplushie) reported
@HSBC_UK Im having trouble with online card payments, for some reason it says "Your authentication could not be completed because of a system error. If this happens consistently, please contact your CSR." what do i do now?
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Magic Cram Crock
(@craig13mcc) reported
@HSBC_UK Hi, your chat team may need some help - they can't tell the difference between a savings account and a current account. I've been waiting a week for my savings account to be closed down, is this normal??
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Hemant Padalikar 🇮🇳
(@ca_hpadalikar) reported
@HSBC @HSBC_UK customer care team asking me to visit HSBC bank branch for credit card replacement. In this online/work from home era @HSBC_UK providing services only through bank branch Disappointed.
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Kelly Ridgway
(@kellylouise193) reported
@ElliotBath @HSBC_UK @NatWestGroup Just awful service. We’ll be leaving HSBC as soon as we’re allowed access to our own bank account and wages. No communication throughout any of this without chasing them myself. And even when I do get through I don’t get answers. Will be happy to move to NatWest!!
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