HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ste
(@mufcstemanc) reported
@HSBC_UK is there a problem with your website? Trying to change standing orders and it’s coming up with errors…
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EllEW
(@ell_e1) reported
@HSBC_UK Covid has been around for 19 + months. Why has an international bank like yours not found a way to make banking work for new customers? Hiring more staff to service new and existing clients could be a solution to your problem.
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𝒽
(@hhaleozcan) reported
so @HSBC_UK robbed me and now they expecting me to wait 20 working days for my money to come back - i don't think so mate
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david bryant
(@ladidalimey) reported
@HSBC_UK @Cambridge_Uni White working class kid’s excluded. Nice.
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jTank
(@xjtank220) reported
@HSBC_UK Reporting a transfer issue which you should he aware of already, money has left my HSBC account but not reached the destination account. Can you sort this out ASAP please.
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Dave Gilligan
(@dg46982) reported
@HSBC_UK My mobile bank transfers now working as at approx 18.05 bst...was there an issue?
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Jake
(@_OTPYRC) reported
@HSBC_UK is there a problem receiving payments at the moment?
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Ste
(@mufcstemanc) reported
@HSBC_UK Managed to speak to someone after 1 hour 40 mins!! apparently your system only allows for so many transactions per limited time period without telling the customer that (just says “error”) so someone had to manually override it for me.
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Knoweuro 🇬🇧🇳🇴🇮🇸🇱🇮🇨🇭
(@knoweuro) reported
@HSBC_UK "We are currently experiencing high call demand". This message has been on your system 18 months. An opportunity to employ more people so your customer response times are better.
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Supernovaa30
(@Supernovaa30) reported
Hi @HSBC_UK. Transferred money using the app last night and it's showing as left my account. Recepient has yet to receive it. Looks like lots of people on twitter having the same issue. Can you please help?
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Lee
(@owens_lee) reported
@MandSBank @HSBC_UK now that the HSBC app has been updated to work with iOS 15 beta, any chance the M&S one could be updated too? There was an update today, but that hasn’t fixed the problem. Thanks.
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George
(@GeorgeC1312) reported
@HSBC_UK Are you having any issues, I can’t transfer money to my HSBC account from other banks?
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Karen Jones
(@KarenJo44953973) reported
@HSBC_UK Hi I sent £250 to my daughter last night gone from my account, not in hers ! PLEASE help, she needs this money hitting a brick wall with online chat #wheresmymoney
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Kirsty
(@kirstym33) reported
@S_Cassley @HSBC_UK I had the same problem. Sent money to my brother yesterday evening and he still hasn't received it. Online chat with HSBC just asked me to wait till 9am and they will give me an update then.
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Neil Walters
(@blimeyoriley_) reported
@S_Cassley @HSBC_UK Well the woman at Virgin Bank told me HSBC are having problems
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