HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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van bon nguyen
(@vanbonnguyen) reported
@HSBC_UK The truth is Hsbc phone business have problem with iPhone and customers have no choose as wait
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Jojamesy53
(@JoanneOltore18) reported
@HSBC_UK my parents have been treated appallingly by HSBC customer service team. STILL not sent deeds to their property no one has contacted them, their property sale has been stalled. Tried all usual ways to contact, but nothing. They’re elderly so can’t use Twitter. REPLY TO ME
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Tracey Morgan FRSA💙
(@morgan_tracey) reported
@HSBC_UK please advise why I can no longer download statement & dd/so info to Excel and now have to print off and input separately? Those of us with number issues have it complicated. Thank you.
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At The Rim
(@AtTheRim3) reported
@HSBC_UK For most, medical treatment is essential. Simply giving them a roof over their head doesn't address their issue. Address the causes, not the effects.
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Marcel Douglas
(@MarcelDouglas18) reported
@HSBC_UK Android thanks,I've clear the cache and data and still not working. Web is now working.
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Ryan Wibisono
(@ryan_wibisono5) reported
@HSBC_UK sort out your “incorrect 3ds” ****
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Kev Cummins
(@Kev1nc1978) reported
@HSBC_UK More evidence of terrible customer service from @HSBC @HSBC_UK private message me so I can tell you in private I won't help #Useless #hsbc
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Marcel Douglas
(@MarcelDouglas18) reported
@HSBC_UK are your systems down? Can't log into internet banking
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David Lawrence
(@scotdavid63) reported
@HSBC_UK so no answer on phone lines. No call back and chat system can’t do anything. How can this be a way to do business ? HSBC business supposedly there to support business.
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Kelly Nineberg
(@nineberg2003) reported
@HSBC_UK is there anyone in the U.K. that I can speak with regarding a card issue? I’m not particularly having much fun calling your customer services line!
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CVO
(@Cv8024Colin) reported
@HSBC_UK Can't get onto online banking - is there a problem?
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Hailey
(@TheGamingaFail) reported
@HSBC_UK @AsdaServiceTeam Not sure who to tag for this, I was trying to order on the app, and the payment confirmation where it gave an option of using Hsbc app or a one time passcode wouldn’t respond to my input. I eventually got it to work on the website.
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Kev Cummins
(@Kev1nc1978) reported
@HSBC @HSBC_UK Your customer service is appalling, I am without access to my debit card on the other side of the world and you do nothing to help! #useless #HSBC
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Mark
(@McTwitBot) reported
@HSBC_UK your business banking app doesn't work on the Pixel 6/6 Pro. Doesn't open, doesn't try to open, no errors.
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Nicola Davenport
(@FeelgoodContent) reported
Massive #fail from @HSBC_UK as it wants to confirm my banking app log in using an email address that is not mine nor has ever been mine, and that is apparently impossible to change either by me or staff via phone. Unsafe and utterly useless #AvoidHSBC
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