HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Joanna Layton
(@joannalayton) reported
@HSBC_UK Trying to help Mom—deaf non-app user—make online payments. We went into branch weeks ago. Staff said they’d arrange for card reader to be posted to her. Hasn’t arrived. How do we chase? Mom deaf so can’t use phone. No-one will talk to me as I’m not your customer.
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Stuart
(@StuLJack) reported
@wmarybeard @HSBC_UK This is the trouble with some banks today - the tech fails and there's few, if any, people to help. My local branch always has a queue as the machines fail, or people can't use them, and someone has to come and help.
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David McKendrick 🏴 🇵🇭 🇪🇺
(@McKendrickDave) reported
@wmarybeard @HSBC_UK I've been 'stranded' abroad by Covid since 2019. I have been able to use my Halifax Clarity creditcard for most purchases without any problems. If I want local currency I can withdraw that from any ATM with my HSBC UK Bank debitcard.
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Mark Lawson Design
(@MLawsonDesign) reported
@wmarybeard @HSBC_UK Try a new bank or building society. Nationwide are good. Or if you’re app minded Starling are excellent. Or you could kind of improve customer service and stay within ‘HSBC’ but switch to First Direct who also rate highly on customer service (compared to HSBC).
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Kim Liddiard
(@LiddiardKim) reported
@wmarybeard @HSBC_UK Customer service that works is no longer a priority. They say all the right words but the reality is very different.
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*iStandWith…*
(@iPoof) reported
@HSBC_UK That’s not acceptable really I’m afraid (this problem doesn’t affect me but it’s affecting thousands of people at moment) You need to speak with your superiors and app development team and get a date when this is going to be resolved. They are working to a deadline. What is that?
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mary beard
(@wmarybeard) reported
@davidcoates33 @HSBC_UK All the probably very nice people on the phone lines kept saying, 'I realise that you are frustrated'.. at one point I did (calmly I hope) say that being told that I was frustrated didnt actually help much!
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Bouteaca
(@welsh_teacup) reported
@revenante @wmarybeard @HSBC_UK I've used Barclay's before for another account, never had any issues. Though I'd imagine all the banks really have similar problems..
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davidc333
(@davidcoates33) reported
@wmarybeard @HSBC_UK Yes, what irks is that all you want is for the bank worker to be empowered to solve the problem speedily and satisfactorily. Regrettably the banks have these process maps that make you go through endless cycles of being put on hold and transferred. I hope it’s sorted soon!
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S_M__19_
(@s_m__19_) reported
@HSBC_UK your app appears to have a problem, it won't let me pay a cheque in and keeps crashing when I do the second photo. Tried on sat and sun with no success. Needs paying in urgently
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Andrea Hay #FBPE, #BLM, 🇪🇺🇬🇧🇫🇷🇻🇦
(@AndreaHay10) reported
from
Headley, England
@wmarybeard @HSBC_UK My husband opened his account at @RBS in 1966. I think they only have bots working for them now. Used to be great but now under the mattress would at least be contactable.
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Veronica van Heyningen 💙🇪🇺🌹🇺🇦
(@vvheye) reported
@wmarybeard @HSBC_UK Yes, you are right. Getting to the post office can be impossible to fit in.
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Sharon Dale
(@propertywords) reported
@wmarybeard @HSBC_UK I feel your pain. I’ve given up asking for help
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Frederick Kettering
(@FTKettering) reported
@wmarybeard @HSBC_UK Have you looked into Xoom? "You can use Xoom to send money, reload prepaid mobile phones and pay bills around the world if you live in the US, Canada, the UK, and..." We have used this PayPal service to transfer dollar amounts from our US bank into euros in our Dutch account.
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Peter Kim
(@GuoKingg) reported
@HSBC_UK Yeah, in iOS 16, only HSBC UK app will keep crashing when open the app, my other bank app works as normal, really need to fix it ASAP
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