HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Nisbet
(@grahamnis) reported
@HSBC_UK woeful experience trying to get help for my 83 year old mother. On hold 30 minutes plus. Asked to call back because system down. Zero appointments available in branch within 20 miles. Cant even complain because the non customer phone line asks for my account number????
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Anna James
(@superteadrinker) reported
So... I'm outside @HSBC_UK again. 10 minutes so far, and only 1 person has been allowed in to use the counter service. It's raining.
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lynda idle
(@lyndaidle) reported
@HSBC_UK as existing customers me and my husband tried to open 3 joint accounts in branch with you today. To be told you can't do that as it would be dangerous!! No online option either. Shocking service. HSBC group, not there for personal banking. Natwest went above & beyond.
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pi != e
(@bayes_euler) reported
@HSBC_UK The customer service advisors were friendly however @HSBC_UK need to investigate fraud. If a fraud organisation @actionfrauduk says a fraudulent activity occurred, how can a bank then state no fraud occurred?🤔
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Mark Simpson
(@Simmo7484) reported
Do @HSBC_UK have any customer service staff working today? Been on hold trying to get through to BIB for half an hour.
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abishek nair
(@smartieabishek) reported
@HSBC_UK @HSBC @HSBC_AUS you can see this and if anyone can help would be better.
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Charlie Gibbons
(@Mongoliansam198) reported
@HSBC_UK @Stonewallhousin 'We only help gay people'. The bank that keeps giving to their God.
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wli
(@ar_wli) reported
@HSBC_UK Hello, I have recently upgraded to iOS15 Beta w/o knowing you dont support it, as you did support iOS14 Beta last year. I wonder If I downgraded to 14, do I need to verify my account on the app again? I am oversea atm, cant make a long distance call to reset.
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Joseph Garner
(@joecgarner) reported
@HSBC_UK Really poor quality of customer service ( or rather I should say non service ) being offered by your BIB telephone support. Dreadfully long wait times to get through and when I finally do I find out that you are holding old and inaccurate contact details for my business.
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Phoenix Rahman
(@Phoenixrahman) reported
@HSBC_UK How many times do I have to pass these types of texts onto your team? I’m not a HSBC customer and never was. With this kind of attitude, I don’t want to be. No one. Not @HSBC or @EE has done anything to assist me. I’m fed up!! I’m being harassed and no one cares.
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Victoria Warmisham
(@VWarmisham) reported
@HSBC_UK I have waited a couple of weeks for a letter that was promised to be sent to me within 3-5 working days. I have chased once already. Can someone from HSBC Tavern Street Ipswich call me back.
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Prasad Honrao
(@PrasadHonrao) reported
Hi @HSBC_UK I was on a call with your customer care representative for last 40 mins to get an update on my account status. After listening to dull music for 40 mins, call was disconnected. I am waiting for an account for almost 2 months now. Are you guys serious?
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Stu Bowers
(@thestubowers) reported
@HSBC_UK your business app is not working and says to notify you by tweeting you?!
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Guy Wiltshire
(@guy_wiltshire) reported
@HSBC_UK Hi HSBC, my HSBC banking app isn’t working on iOS15 beta, is this going to be fixed? Or do I have to revert back to iOS14. The App doesn’t open…
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Matt
(@mattol_) reported
@HSBC_UK I guess it is a beta.. but a little disappointing given other major banks already have app support in place and preparation for iOS 15.
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