HSBC Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

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  Chris Tynan (@tynanch) reported 5 minutes ago

  @HSBC_UK @AGlowInTheSky I am also experiencing this same issue - getting a 503 error when clicking "Check payee details" on the app

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  Philip Wright (@drphilipwright) reported 7 minutes ago

  @HSBC_UK Hi. Just closed a current account with HSBC. Expected to still be able to access statements online but these have all gone. How can I obtain recent statements? Thanks

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  Lisa (@L1sa130466) reported 12 minutes ago

  @HSBC_UK an hour trying to get through yesterday and currently sat at 45 minutes now. Employ more people to man your phones - this is ridiculous and totally crap service!!!

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  Aaron Cater (@_aaroncater_) reported 13 minutes ago

  @HSBC_UK It’s been 2 weeks since I sent of my postal application to switch my child trust fund to HSBC. I am an existing customer. Have had no communication from you regarding this as of yet. Nothing in online banking or in the post. What should I do?

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  Patrick O'Gorman (@itspog) reported 14 minutes ago

  @HSBC_UK I’ve tried to make credit card payment for a kitchen I’ve bought. It’s been declined twice. Been told to contact fraud detection team. I Can’t remember my telephone banking security number so cannot access the fraud team. I need this payment authorising.

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  LadyIOW (@SarahJBurridge) reported 14 minutes ago

  Great customer service @HSBC_UK #newportisleofwight

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  Marcel Knobil (@MarcelKnobil) reported 16 minutes ago

  @HSBC_UK HSBC BROKEN AGAIN

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  Matthew 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Matthew_Leyshon) reported 16 minutes ago

  @HSBC_UK HSBC definitely finds it difficult to talk money. Hours on hold and being told nothing they can do to fix their mistakes. But can threaten to send my details to another bank 😡

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  Janet Kerr (@venicejan_29) reported 17 minutes ago

  @HSBC_UK I am unable to access the list of standing orders and future payments. The message says "Unable to load domestic accounts" . When will this be fixed?

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  Janet Kerr (@venicejan_29) reported 21 minutes ago

  @HSBC_UK I can't access the Standing order and Future Payments details. When will this be fixed?

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  saljmc (@saljmc) reported 22 minutes ago

  @HSBC_UK Thanks, but no need, got there eventually after hour & half! 😳 but not good enough service - can’t get into branch as it’s closed weekends now, speaking to anyone by phone or chat so difficult & app couldn’t resolve the issue 😡

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  saljmc (@saljmc) reported 23 minutes ago

  @HSBC_UK have been trying to get through to customer services for 40 minutes! Why is it taking this long?? How long before someone answers??

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  Morgan Visconti (@morganvisconti) reported 31 minutes ago

  @HSBC_UK you are the worst. You lock me out of my mobile app while I'm on holiday. You do not let me resolve the issue on your website. You have kept me on hold on the phone for over half an hour. I now have to tell someone I can't pay them today.

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  Ben Massey (@BenMassey1) reported 34 minutes ago

  @KJOx @HSBC_UK Been with HSBC 32 years. Used to pride itself on really good customer service and really good services. Feels like HSBC have given up on the U.K. (like they have in America) to concentrate on Asia. Really disappointing. Still awaiting an issue to be resolved from 2 weeks ago

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  podi6 (@fractalseahorse) reported 35 minutes ago

  @HSBC_UK Did you even read my comment or is this a bot-created reply? I didn't say I had an issue right now...