HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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John Holt
(@johnholt44) reported
@HSBC_UK Quickbooks is saying your system is down as it is unable to connect for three days now
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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Katie Jarvis
(@katiejarvis) reported
@HSBC_UK I don't have an account, so contacting you is difficult. An elderly relative banks with you in Stroud, Glos. The branch is reopening as digital. I need to know if he can easily use that service as he doesn't do online. Will there still be staff there to help him, please?
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Daisy 🌼
(@daisyjezz7) reported
@johnholt44 @HSBC_UK Is it still down?
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Dr.Ibilola Amao #Africa #Youth #STEM #IT #StartUp
(@Ibilola_Amao) reported
.@HSBC_UK Urgently do something about your customer service. It is taking well over an hour and thirty minutes to get a customer service staff to pick your calls. This is most unacceptable. Kindly audit your processes & procedures urgently so that you do not loose your customers.
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PaulInManc
(@PaulTheMinx) reported
@HSBC_UK Your mobile banking app has stopped working again, after Apple iOS15 beta update. Any news on an app update from yourselves, please?
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Harry.
(@GottHarry) reported
@HSBC_UK @diegor It’s not as simple to downgrade to iOS 14. Need to completely reset the phone and if the back up is an iOS 15 one you’ll lose everything. Why not just update your app or change the digital security key function so online banking is still accessible via web? **** bank really.
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liam
(@bynxy) reported
@HSBC_UK your app won’t work on iPhone it just closes down as soon as I try to start it !!!!
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*iJabbed*
(@iPoof) reported
@jez76uk @HSBC_UK Think the @HSBC_UK app team need to all be saying the same thing. At the moment everyone is saying different things. From an update this week from one reply to a few weeks from another reply. Each day is a different response. The app was working fine!
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Diego Russo
(@diegor) reported
from
Cambridgeshire, England
@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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Matt Morris
(@M2_Photography) reported
@HSBC_UK pass my thanks onto the devs that fixed the iOS 15 beta issue in the app!
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ABC
(@ABC58503372) reported
@HSBC_UK Hi, the mobile banking app keeps crashing at log in. I'm and Android user. I have reinstalled the app 3 times today with no joy. Can you please advise what is happening and when a fix is likely?
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James
(@James48156343) reported
When @HSBC_UK freeze your account for a review now at 7 days and nobody can tell you why or how long all I know is you've got my money and are refusing to let me access it! WORST BANK IN THE WORLD!!!
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BD Marker
(@bd_marker) reported
@HSBC_UK there was an update to the app this morning version 2.39.4 I was hoping it would resolve the iOS 15 issue. Sadly not though! Still the same issue. What a joke! 😒
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Charlie Sowerby
(@CharlieSowerby) reported
@HSBC_UK Hello, are you able to tell me if your Workington (Cumbria) branch still has a counter service and if not what the provisions are for paying in coins? Many thanks.
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