HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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✨ Taylor ✨
(@The_JT) reported
@WhatTheTrans @HSBC_UK I swear this isn't a thing. I used to work at customer service for a bank, as well as plenty of other places where we needed to verify who we were speaking to, and this was never a requirement at any of them.
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TheMrsButcher
(@Teldeb) reported
@firstdirect I am not able to send you a DM - I can't work it out (even with Google). This is exactly why banks should continue to offer a proper high street service to their customers. Between you and @HSBC_UK @HSBC, it's not looking good
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Carly Burton
(@Carly1987) reported
@HSBC_UK brand new customer and absolutely, massively, regretting the decision to take a mortgage and switch my current account to you 🤬🤬
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Expropriator Of Humanity
(@LottieOTootle) reported
@WhatTheTrans Ok this might be the push I need to move, can't justify being with a huge, evil bank guilty of laundering drug cartel money anyway. Can @HSBC_UK confirm that as a trans woman I will lose access to my account if my voice doesn't sound girly enough for your liking?
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Claire
(@tjscott) reported
@HSBC_UK Thanks for the feedback, but I'm in a different region and any time I click the 'dont have my old device button' it gives a 'call us' message.. I'll have to sort it out some day, but this one is not HSBC_UK's problem
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Kaffe Moka
(@MokaKaffe) reported
@HSBC_UK I am having issues connecting on the hsbc mobile app. I am using an ios version 14.6. When will this be resolved please?
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robox1234
(@robox1234) reported
@HSBC_UK @MrASingh @gratitudeinart Why don’t you team up with some people who can answer the phone on your business banking phone line? Maybe that might be an idea? Was kept on hold for 1hr 40 mins and then the bloke was “short” with me. As a bank you are a disgrace in terms of customer service. Businesses beware!
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Aliwell North
(@aliwell_north) reported
@HSBC_UK @stuart_k18 HSBC what are you doing? Are you still experiencing problems? If so, why can’t you put up a statement saying what the issue is and when it will be resolved
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Oliver
(@oliverturner) reported
@HSBC_UK Hello, I’m trying to log on but after submitting my credentials the page displays nothing more than a “GSA Error” message. I've tried Edge, Chrome and iOS Safari... I've cleared cookies & caches... always with the same result. What can I do?
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James McHugh
(@HughMcJames) reported
@HSBC_UK app is not working - locking me out of all online banking. Ridiculous. No sign of a fix for the error that is clearly impacting thousands. Very poor service.
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Han Realistic
(@Hanrealistic) reported
@HSBC_UK The Mobile app says that I cannot use it, because of multiple attempts for login with false login info.. I was easily login with my finger print. Any problems?
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Martin Steers
(@martinsteers) reported
Absolutely disgusting that @HSBC_UK is now shutting down community accounts and transferring over to new charity accounts which they are now going to charge for!
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Carly Burton
(@Carly1987) reported
@HSBC_UK What on earth is going on with your call centres?!?! I cannot get through to anyone?! Yesterday I spent 2 hours on hold. Cannot activate my bank account, no access to my money?! Today I need to chase an error on my mortgage 35 mins on hold and I can’t wait any longer
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Valeria Auletta
(@AulettaValeria) reported
@HSBC_UK this morning a standing order that I have paid several times before with no issues left my HSBC account but still hasn't arrived in the receiver's account today. Your customer service people keep telling me to wait. Where is the money?
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hong peng liew
(@hongpengliew) reported
@HSBC_UK hi there, I have applied for a student account and it has been over a week now still heard nothing nor received anything. Please may you help me?
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