HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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NA #StillWearingAMask #BrexitChaos #JohnsonMustGo
(@NadiaA2015) reported
Why does @HSBC_UK have such an awful internet banking system? Going round and round in circles trying to work out how to activate a new secure key and there is NO information to help. The virtual assistant is rubbish. Why can't you make this easier???
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Karen Wiliams
(@KarenWilliams66) reported
from
Sydney, State of New South Wales
@HSBC_UK pls could you provide me with the ph no for a non hsbc customer calling from outside of the uk. The one on your website is for existing customers. Ty
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Rebecca Earnshaw
(@BeccyVoice21) reported
It is hard to put into words how soul- destroyingly frustrating it is to be a @HSBC_UK Business Banking customer - it is some kind of unique torture where nothing is possible, no one can help and at every turn a new barrier emerges to stop you actually doing business.
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AntiPCman
(@antipcman) reported
@HSBC_UK Why did HSBC make being back a barrier? Terrible
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Jyo
(@jdhote) reported
@HSBC_UK when things don’t go right at HSBC Customer service on hold for 2hours 45min (was a very furious and frustrated business customer )there comes a superstar employee thank you to Jonathan Arter of East Ham London Branch for sorting out everything well done 👏🏻
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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KitKat
(@kathrynjwhite) reported
@HSBC_UK I have been locked out of my online banking for a week, I have been trying to speak to someone for 4 days, it's appalling, I cannot access my money!
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Simon Slater-Thomas
(@SSlaterThomas) reported
Hello @HSBC_UK #HSBC I am unable to use my Business Banking - need to activate card reader. On hold several hours no answer - is your contact centre off line? No reply to DM - please contact me. Very poor service
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Peter Ronnenbergh
(@Peterronn) reported
@HSBC_UK Cannot believe you are effectively crippling my business through your organisation's ineptitude! I thought you were supposed to be supporting small businesses - not ruining them through your lack of "customer service". Called many times and getting nowhere ....
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Sam
(@wardlfc) reported
@HSBC_UK you've invested trillions into fossil fuels. I will be leaving your service unless you change your act. It's not acceptable in 2021.
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Sarah Smith
(@SarahSm06637354) reported
@HSBC_UK Yes, after an hour(!!!!) on hold I finally got through to get my redemption figures to leave HSBC once and for all. Your processes are awful, and despite me trying to feed this back for the last 4 years, nothing has changed. So bad, you were forced to compensate me with £600!
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Natalie Woodford
(@Natz119) reported
@HSBC_UK does anyone man your phones? Tried got over 3 hours yesterday to get through, let see what today brings! Not a great experience for a new customer!
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Red🌸
(@GillyT20) reported
@HSBC_UK Couldn't give a sht. I'm a white customer; maybe forgwt the woke bandwagon and just do your job.
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london16
(@KirstenLorenz1) reported
@HSBC_UK Hi, I can’t access online banking for two days from any of our devices, browser nor app. Is there a problem with the server or is it just me?
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Alexander Kenneth Martin Douglas
(@AlexJive) reported
@HSBC_UK instead of spending millions advertising how you are the world’s local bank, how about hiring some staff and improving your customer services and actually BEING a local bank? twice on hold for over 30 mins and not spoke to anyone. #falseadvertising #tradedescriptions
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