HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Francis Connelly
(@connelly60) reported
@HSBC_UK , Can you please reply to my previous message. Today it has been imposible for me to make contact with any of your Customer Help Centres. I have spent over 6 hours trying to get in touch. I know that the lines closed at 8pm. Also I have not received promissed call backs.
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Yaaaa111
(@Yaaaa1112) reported
@Kantima94751503 @HSBC_UK Exactly the same! NO ONE a answers the phone neither the chat! I’ve already open a current account elsewhere! I’ve been a customer for 20 odd years I’ve never been treated like that EVER by other company
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Tom Quante
(@TomQuante) reported
@HSBC_UK why is the Mastercard Pay with Rewards app so rubbish? Now I can’t access my account via webpage or app! Help!
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Francis Connelly
(@connelly60) reported
@HSBC_UK Failed to make urgent contact with you. All Customer Service lines out of operation? How can I make Contact?
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sambasam.eth
(@sambarinooofm) reported
@HSBC_UK Hey, I'm trying to send money via Amazon but the gift card isn't sending through. Customer support told me the transaction is pending, how long should this take to clear? I did the same thing yesterday and it went through immediately??? #HSBC #MobileBankingApp
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Annabel Kaye
(@AnnabelKaye) reported
@HSBC_UK After hours on hold nothing changed. Phantom direct debit still owning so he can't have access to his finds until it is paid out and then refunded. Another day no good no money will dm
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Caroline Fiennes
(@carolinefiennes) reported
@hsbc_uk Hello. Your customer service is awful! We've been account holders for 10 yr. Made a payment today; got a text purportedly from you asking us to call you b/c maybe it was fraud. Took over an hour to get through on your main number(!). The fraud person said that I'm not..
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Jack Conner Designs
(@JewellerybyJCD) reported
@HSBC_UK phone lines keep disconnecting! My app not accepting my login details and now completely locked out. Do yo have a problem?
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Fabio Chirico
(@FabioChirico) reported
@HSBC_UK @HyunjinTurner yeah, that link then asks for the mobile app login key, guess what....
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Eli_s
(@Eli_Eli_s) reported
@HSBC_UK what have you done to your app? It's absolutely awful and looks like it's gone back 5 years! Think I'm going to be moving banks if it doesn't get sorted, I know I'm not the only one 🙈
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Dr Lucy Wright
(@_LucyWright) reported
@HSBC_UK I've been trying to get a reply on chat in your app since this morning. App not working correctly, cannot make a bank transfer. Hubby has same problem on different phone/account. Also cannot login online because need code from app which it won't generate. Please advise.
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Jean Bond 🇨🇭🏴
(@Jean_Bond1) reported
@jasonlikesbikes @HSBC_UK well that s the agile project management of things release and adapt… loose may be one or two customers but over the mass it has little effect… answer the unsatisfied customer and trod on. However one day the little impact on itself will lead to reputation loss and poor image
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Lucy Healy 🇪🇺🇮🇪
(@Willodwis) reported
Morning @HSBC_UK are there issues with HSBC NET this morning. I seem to be missing transactions
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Richard Simpkins
(@RichardSimpkin2) reported
@HSBC_UK There seems to be a problem with online banking today. When you click 'log on' you receive a system error.
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Santana Cavanaugh
(@SantanaCavanau5) reported
@QTMissL @HSBC_UK Contact @hsbbits for your account I had same issues some weeks ago dm immediately to rectify your account his an expert.
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