HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Blackpool, England 2
Manchester, England 2
Wallington, England 1
Northampton, England 1
Batley, England 1
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
Sheffield, England 1
North Somerset, England 1
Woodford Green, England 1
Rotherham, England 1
Milton Keynes, England 1
Ealing, England 1
City of London, England 1
Folkestone, England 1
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Rochester, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • lconlin Harefoot (@lconlin) reported

    @HSBC_UK why is your online banking app So slow ?

  • AndrewTNew Andrew T New (@AndrewTNew) reported

    @HSBC_UK just taken time out of my working day to use your branch in Eltham to find reduced opening hours. Can you explain how someone is able to deposit physical cash when a branch is closed.

  • iMad_Abo_Laith iMad (@iMad_Abo_Laith) reported

    @HSBC_UK I didn’t receive a replacement for my expired cards. I’m based abroad. Called and waited on the line for 15 minutes and no ones answered. Chat service is only automated and doesn’t answer my query. There is no way to email or order cards online. What a mess!

  • AshColeman30 Ash Coleman | QuackQuack 🏳️‍🌈🖤 (@AshColeman30) reported

    @HSBC @HSBC_UK hands down is the most worthless bank I have ever banked with. Sorry just had to get that off my chest.

  • Tentonnetess Anmer (@Tentonnetess) reported

    @HSBC_UK 2 days I’ve been trying to call to sort out my daughters internet banking & keep getting cut off. Very frustrating considering ‘nipping in to a branch’ is near impossible given all the closures of high street branches. Plus, your hold music sucks……

  • Justine_Burrows Justine Burrows (@Justine_Burrows) reported

    @chummingtonclub @HSBC_UK Having the same problem!

  • jimbimcok Jim 🇺🇦 (@jimbimcok) reported

    Just learned that @HSBC_UK does not have a full service branch in Cardiff, our capital city, & can't open a new Jt account without going to Swansea! Been with them 30 years. Time to say 'hwyl fawr!' 👋 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Which modern bank to choose..?

  • gavarno74 Gavarno74🫧 ⚒️ 🫧 (@gavarno74) reported

    @HSBC_UK Wow, so an hour long phone call last week never resolved a simple issue as getting my phone number correct on your system. I don't have the time to go through all of that process again so I will switch my credit card provider. Thank you anyway.

  • AbnerBrowne Andy Weston (@AbnerBrowne) reported

    Dear @HSBC_UK, yet again I am having issues with notifications only coming through sporadically. I had none yesterday, one overnight when a direct debit was taken and then none again so far today. Why is this please?

  • MomerkhanKhan mokaz (@MomerkhanKhan) reported

    7 days without internet banking, multiple calls with each waiting time of at least an hour. Ticket raised with IT three days ago by your representative and. Still no luck. Not sure how long will it take to resolve a simple issue @HSBC_UK

  • KarimElMoheen Karim ElMoheen (@KarimElMoheen) reported

    @HSBC_UK - Hsbc freezing my business account with no explanation and no time frame, I have to pay @hmrc vat bill by 7th of August and no help or explanation from @HSBC_UK .. you affecting my business and my hmrc records

  • 1980cavalli Usma Ali (@1980cavalli) reported

    @HSBC_UK Dear HSBC, I’ve had the most terrible service relating to the delivery of a replacement card. Conflicting information from all your advisors and at the end of an online chat and two phone calls, still no progress. Unacceptable level of service.

  • profpond5 Tom Goldsmith (@profpond5) reported

    @HSBC_UK hi. Is there a general problem with online banking? Can't access my amounts on my phone currently. Thanks

  • gavarno74 Gavarno74🫧 ⚒️ 🫧 (@gavarno74) reported

    @HSBC_UK @HSBC_UK anything to say over such a simple issue to get resolved?

  • moneimpress abdelmoneim Mahmoud عبدالمنعم محمود (@moneimpress) reported

    @HSBC_UK it the worst service in uk

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