HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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AK
(@alberake) reported
@HSBC_UK @HSBC_UK @HSBC Your teams have now been “investigating” and “working on a solution” for 7 days now. Meanwhile lots of customers are still without *any* online access to their accounts. This is incredibly frustrating. How has this been allowed to go on for so long?? #hsbc
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Paul Collis
(@collis_paul) reported
@HSBC_UK I have been on hold for over an hour today and still not been able to talk to anyone. Cannot make online payments with my card. Please help.
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Zoe Ford
(@zoeford1) reported
@HSBC_UK Hello, are there issues with the iOS app? It won’t even start up 😢
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Dan
(@danclarkeeee) reported
@HSBC_UK so any online purchase gets blocked, I have to have a 30 minute argument with a HSBC tech guy that it is blocked, he finds the issue and then 20 minutes later I'm blocked again. Good way to earn some money with your 0345 number?
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trevor hindson
(@trevorhindson) reported
@HSBC_UK ordered new secure key 5th Aug email with log in code expires 19th...no sign of battery powered secure key arriving short on time here...log in code email to me goes kapput 19th Aug ? how long does it take for new key to come thru post?
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Aaron down
(@Aarondown3) reported
@HSBC_UK mobile app down?
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ƒяαηк // 🌖
(@frvnkmcnally) reported
@HSBC_UK Support claims there’s been no specific marker for detection but my card has been blocked in fear of fraud? I now need to visit my local branch with ID to prove i am me? Nothing to do with the fact they were significant payments directed toward exchanges smfh $LUNA
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Phil Davis
(@ferretd69) reported
@HSBC_UK Instead of F**king around with the lights, get your customer services sorted out. It is disgraceful.
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Alain Metz
(@droobloo) reported
@HSBC_UK your service is terrible, tried to set up on line banking waited for an hour and cut off, why bother, oh! No banks! Awful
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Zoe Ford
(@zoeford1) reported
@HSBC_UK @martynhardacre Can you please amend what you are telling customers? It isn’t just iOS 12, I am on the beta of iOS 15 and having the same issue.
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Lorraine Bearwish
(@LorraineBearwi1) reported
@HSBC_UK I do not require urgent assistance but do you know when it will be working again?
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kerry bramhall
(@Pebbles_est_89) reported
@HSBC_UK must be the worst customer services I've spoken to in a long time
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Rebecca Francis
(@rkfrancis267) reported
@HSBC_UK I can’t get into my online bank via the app or website 💔
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Jenny G
(@jenniferpicolo) reported
@HSBC_UK I have still not resolved my problems with accessing several Treasurers (HSBC business?) Accounts I manage. I am on hold atm with HSBC (uk) customer support but don't hold out too much hope.. Can someone help me resolve my issues please?
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W12_Trader
(@TraderW12) reported
@HSBC_UK @SylviaR66233305 Hi when can we expect this issue to be fixed for us running iOS 12.5.4? It’s been a week of crashing now and it’s not really acceptable...
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