HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
Check Current Status
Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
James Dreyfus 🟥
(@DreyfusJames) reported
@scorpiogirl23 @HSBC @HSBC_UK Their attitude was ‘not our problem’. Barely lifted their heads up. Appalling.
-
Sue Henderson 💙
(@Hathorsdaughter) reported
@Friendbearx @DreyfusJames @HSBC_UK I find you do get good customer service staff. They're all too often let down by lack of resources and information. They can only help with the facilities they're given.
-
Alison Hadcroft
(@AHadcroft) reported
@HSBC_UK We just have a message saying unable to connect to server. Tried updating app which just takes us through to existing app and freezes
-
Pat Field
(@FieldPat) reported
@HSBC_UK Ive just spent the best part of 20 mins tryin to delete payees. Every instruction is wrong ! Logged on to main site not via mobile app. Frustrating !!!
-
Serge Kibalchich
(@sergekibalchich) reported
@HSBC_UK Business app not work for me (server unavailable) iPhone 12
-
morganmae
(@morganmaeex) reported
@SSLegit @HSBC_UK I’ve had the exact same problem and I’ve made a complaint
-
🌸Friendbear🌸
(@Friendbearx) reported
@DreyfusJames @HSBC_UK I've given up with customer service everywhere. No bugger cares!
-
Bea Kuzak
(@BeaKuzak) reported
@HSBC_UK Hi, I logged in later on. Would be helpful to get an message in the app or on a website with a real update instead of a generic "call us if you can't log in" Wasted 45 minutes on the phone waiting for someone to pick up.
-
Stacey Hill
(@Stacey_L_Hill) reported
@HSBC_UK what is going on with your app? I can’t login, when I try to open the app it just goes back to my home screen.
-
Swagdesh
(@SSLegit) reported
@HSBC_UK I'm 18. How am I supposed to build any worthwhile credit score? I've never even taken a loan or had a credit card before. Also I rang customer service and all they do is tell me what I already know. Twice. I have substantial savings, and no debts.
-
AnnaYorkie
(@yorkie_anna) reported
@DreyfusJames @KarenNI @HSBC_UK I remember a time in Scotland when a customer who was owed money by a bank sent in bailiffs who took their computers. They payed up soon after.
-
Zahid Zaman
(@ZhdZaman) reported
@HSBC_UK I can’t open the mobile banking app on my phone. When I try to open i can’t get to log in page. It just goes to my Home Screen. I have an iPhone 6s Plus and my iOS is up to date. I cannot access online as it says I need to generate a code which can only be done on the app. Ty
-
Wicked_Didi 🇬🇧🇱🇰
(@DidiWicked) reported
@DreyfusJames @HSBC_UK I hope this is sorted for you soon. Not good & appalling service.
-
Garfield
(@garfield_1234) reported
@HSBC_UK Seems to be working now thanks
-
AP Rhondda
(@ae_parry) reported
@HSBC_UK I know know that when you are going to fix something ASAP it isn't hours or days but almost a week. Do you think someone will give me access to my business account this month? Or are you having so many complaints your systems are shutting down?
Check Current Status