HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Norwich, England 2
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
London, England 1
Swansea, Wales 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • ndeepakp Deepak Prasanth (@ndeepakp) reported

    @MatthewFoster37 @HSBC_UK @HSBC_UK kindly update your service status page. I am unable to logging through App and website to carry out the transaction.

  • Nostalgia0nHigh nostalgia on high (@Nostalgia0nHigh) reported

    @HSBC_UK It’s been hours. People can’t make any transactions. A vague message without an ETA for banking services is not okay. You can’t even transfer to another account because everything is down.

  • LauraHarmer79 laura harmer (@LauraHarmer79) reported

    @HSBC_UK no updates on when can use account app down for hours and branch shut until Dec 2022 what compensation will all your customers be recieving??

  • Jobee4t Jo Buxton (@Jobee4t) reported

    @Vanillatea13 @HSBC_UK Yes think lots are seeing same error message

  • ndeepakp Deepak Prasanth (@ndeepakp) reported

    @HSBC_UK Fix the issue at the earliest

  • paulsim55825613 paul simmons (@paulsim55825613) reported

    @HSBC_UK Absolutely shocking service, screwed me getting a ticket for an event tomorrow….time to move banks

  • Paulcrisp10 Paul crisp (@Paulcrisp10) reported

    @HSBC_UK Shocking service and comms on the app and website !!!

  • HomerSuperior Ivo's Beatrix (@HomerSuperior) reported

    @wundt_vil @HSBC_UK wuttt? Can you get a real person on the phone to help?

  • diddysamb Sam Bailey (@diddysamb) reported

    @HSBC_UK This is ridiculous, I had to walk out of the supermarket without my shopping as my card was declined and the ATM rejected my card as well. Even online apps not working, I can’t use the chat function and all your phone lines are closed!

  • _aaroncater_ Aaron (@_aaroncater_) reported

    @TimDrakes1 @HSBC_UK All customers! been dodgy all afternoon, working one min and not the next! Not good enough @HSBC_UK

  • andyc_plymouth Andy Cole (@andyc_plymouth) reported

    @firstdirecthelp ‘Some’ issues‽ My partner banks with @HSBC_UK and I’m with you, can we basically not transact at all until this is fixed?

  • gezzroberts Geraint Roberts (@gezzroberts) reported

    @HSBC_UK Understand ? Is that because 1000s of people have messaged you in the last two hours? Awful service.

  • TimDrakes1 Tim Drakes (@TimDrakes1) reported

    @HSBC_UK It’s been down for hours and is affecting thousands of customer not just ‘some’. Your website is still saying there are no issues and your service is operating normally. Please provide a meaningful update regarding the issues

  • OzSabb77 OzSabb77 (@OzSabb77) reported

    What compensation can I expect from @HSBC_UK for their app going down and not being able to make urgent payments? Disgusting #hsbc #hsbcdown

  • TheVarialSpa LS (@TheVarialSpa) reported

    @HSBC_UK Your online banking infrastructure is pure ****. Fix it asap

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