HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Barker
(@JustinBarker77) reported
@HSBC_UK You have utterly awful customer service. My wife is trying to get a digital security key, answered 4 pieces of security information. Can't think of a transaction in the last 3 weeks, told to go to branch - that you don't have. Time to leave
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Jennifer Riggins
(@jkriggins) reported
@HSBC_UK Nope at this point I’m leaving your bank. The 5£ extra charge you’ve began tacking onto already egregiously inaccurate exchange rates and horrible customer support is the last straw
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Bubsey
(@Bubsey4) reported
@edwin_white24 @HSBC_UK Seems like a re install will have to be done I'm going to leave it 24 hours see if it resolves itself as clearly its an issue with the app checking on service checker other areas experiencing same issue
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John Spier
(@spierjon) reported
Hi @HSBC_UK I needed to visit a branch yesterday and was amazed to discover that the opening hours are only 0930 - 1500 and only Mon to Fri. Do you have any plans to open longer to help people who work normal office hours and also weekends?
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Athanasios Dolias
(@dolias_sakis) reported
Great job @HSBC_UK !! Only 38 min awaiting time on the phone so far and keep going. World record customer service speed.
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Dave Howes
(@DaveHowes84) reported
@HSBC_UK Any response to this please? Everything on my android phone is up to date, no battery saver mode on, was working fine until the update 2 days ago. I rely on this app for all my banking and I need access please. Same thing happened exactly a year ago.
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Marina
(@M31535663) reported
@HSBC_UK i need to make urgent transfer have been waiting an hour on the phone and then spoken to two agents and they transferred me back to the switchboard ???? Appalling customer service. Still unable to do anything
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Edwin White
(@edwin_white24) reported
@HSBC_UK @Bubsey4 Also having this problem @HSBC_UK - I'm on an iphone using the most recent version of the app available on my phone.
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Sa.Ne.M. Al.P.Er
(@sanemalper) reported
@charliebayliss_ @HSBC_UK I have the same problem. They are so not helpful.
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Alex Darby
(@TrentTech) reported
The new UI in the @HSBC_UK mobile banking app is awful. For example, where you used to be able go into an account and see all the info at a glance, you now have to swipe down to see the info. The overall UX of it is ironically more complicated due to the "simplified" UI.
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Told You So 💙
(@steviepattisond) reported
@HSBC_UK @HSBC seriously poor service. Was thinking of switching to you but this is definitely not happening. You don’t respond to letters. You don’t respond to phone calls and now you ignore requests for help on here.
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Morningbird
(@southgate_penny) reported
@HSBC_UK @nationaltrust It’s a tiny tiny start. Now, to make up for the presumably absolutely massive amounts you have invested in fossil fuels over the past 40 decades could you please make sure no more are taken down and millions more planted. We need billions of trees now.
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Sunny Days
(@jacquitennis) reported
@HSBC_UK useless phone and chat service on an important issue regarding business banking……! Still making bank charges though. No lack of service there!#getbritainbacktobusiness
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Stephen Eaton
(@StephenEaton9) reported
@HSBC_UK Your customer service is abysmal if you can actually speak to humans they all tell you something different. They don't do what they promise and you have so many customer complaints that it takes 5 working days for it to be answered.
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Tyler
(@tjh_ty) reported
@HSBC_UK No it's not fixed I'm now locked out of the app and the website because your app refused to recognise my correct log-in details. But it generates a code for the same log on. Absurd. I still can't access anything.
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