HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK @andrews_jon I have the same issue. Updated to new iOS last night. Now app will not open. I need to make a payment and I can’t do it on the app or online as I need the app.
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Sharon Canavar
(@sharoncanavar) reported
Solid 47 minutes on hold with @HSBC_UK I just want to place a @guardian ad for jobs for which you can't understand why my c/c won't work, so bounced me to someone else. Help!
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dafyddroberts
(@euterpesequence) reported
.@HSBC_UK why is it almost impossible to speak to someone in less than 20 minutes-and waiting? "We're here to help"-you kidding-impenetrable and lousy service, I regret banking with you #hsbcsucks
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Luis Reda
(@Luis_Reda) reported
@HSBC_UK I’ve just put the phone down after 49 minutes on hold!! This is not acceptable!!
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Junaid
(@Junaid13172214) reported
@HSBC_UK for something reason my notification service dose not work please help me
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Pria
(@pria_00) reported
@HSBC_UK I’ve not received my account details yet. Can you please help me.
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CYBER SUPPORT
(@cyberfix_) reported
@ajmunn @HSBC_UK can help you get back your Hacked Account,Locked Account,Deactivated Account,Activision Hacked,Bitcoin Help,Account Help,Ask PlayStation,Hacked Instagram,Hacked Facebook,EA Help,Payoneer Help
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Abi
(@Edworfliagiba) reported
@HSBC_UK Hi @HSBC_UK, I never received a response from you, I have decided to take my business elsewhere as it is absolutely impossible to get any assistance from anyone.
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gisella chiesa
(@gisella007) reported
@HSBC_UK My call is about business account and it is time sensitive...still on hold by the way. Any chance one could speak to a customer service operator?
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Alasdair Munn
(@ajmunn) reported
.@HSBC_UK Just wasted another hour with your live chat people. The first cut me off, the second says they can't help me due to a systems failure "can I try again later" - How do you get business? I really do not have time to waste like this
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK @andrews_jon I have just spoken with the team. They are unable to fix the issue. There is a known problem with ios15, at some point there will be an update in the App Store. For now you can make payments through telephone banking.
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Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK @andrews_jon Would be helpful if the service-status area of the website had this information available
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Nita c
(@Nitac93684941) reported
@HSBC_UK Still unable to... I've reset my security codes, reinstalled the app it simply doesn't want to yield. Keeps giving me a login screen despite having put in the right credentials
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Christina Hoghton
(@CMHoghton) reported
@Buffy77 @HSBC_UK @Google It's double annoying as the app is used as verification to login into online banking on a laptop so can't get into my accounts that way either. There must be a huge crossover of HSBC customers who have bought this new phone and are affected
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