HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Madison Hill
(@MadisonLHill) reported
@HSBC_UK your mobile app is not working, I cannot log in to my online banking without the digital secure key that comes on the app. Every time I try to open it, it crashes. I’m travelling internationally and need access to my money. Please assist.
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Joel DSouza
(@joelsimondsouza) reported
To open an account on UK. Recvd no help. Once I reached UK,after follow ups was connected to someone from @HSBC_UK but was told we have to visit the branch then can open it and he can't expedite the process.Visited the branch today and was told it would take a further 15-20 days
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Chris Williams
(@chrimw) reported
@HSBC_UK closing a branch for the foreseeable future without notice or explanation and making it difficult to access information by phone is very bad practise. Now looking to bank elsewhere, we’ll no choice really if you need a physical branch.
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Joel DSouza
(@joelsimondsouza) reported
If I have all the required documentation, I am a premier customer, I ALREADY bank with you, then why does it take more than a month for me to open an account? Wouldn't recommend the bank to anyone. @HSBC @HSBC_UK @HSBC_IN
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Pinter🦩
(@Pint_er) reported
@HSBC_UK who can i talk to about your app. It keeps crashing even after a fresh install and i can't access online banking either.
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Vikas Aggarwal
(@GuptaKtl) reported
@HSBC_IN @HSBC @HSBC_UK Very disappointed with your contact centre services in India. Your contact centre's reps are disconnecting the calls. Awful Service.
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Alison Hadcroft
(@AHadcroft) reported
@HSBC_UK We just have a message saying unable to connect to server. Tried updating app which just takes us through to existing app and freezes
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Katy M
(@contrarianminds) reported
@HSBC_UK @HSBCUKBusiness probably the worst service I’ve ever known. Shockingly awful. Really just so bad. Asked for a redemption statement in June and lost of chasing. NOTHING!!! Beckenham branch seems to be to blame
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Sue Henderson 💙
(@Hathorsdaughter) reported
@Friendbearx @DreyfusJames @HSBC_UK I find you do get good customer service staff. They're all too often let down by lack of resources and information. They can only help with the facilities they're given.
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Stacey Hill
(@Stacey_L_Hill) reported
@HSBC_UK Thanks but that isn’t the issue. I’ve been randomly having the same problem for a week or two. It works one minute then not the next. Can’t logon online without a security code from the app which is not good.
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morganmae
(@morganmaeex) reported
@SSLegit @HSBC_UK I’ve had the exact same problem and I’ve made a complaint
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shxy._.17
(@shaygilham03) reported
@ZhdZaman @HSBC_UK I have the same problem with the iPhone 7 Plus
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Joanne McGinn
(@Jo_McGinn) reported
@HSBC_UK beyond disappointed with the service from HSBC currently. Applied to open a student account in August and you STILL haven’t sent everything. Have dm’d you. Please get this sorted or you will likely lose several long standing accounts.
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Stacey Hill
(@Stacey_L_Hill) reported
@HSBC_UK what is going on with your app? I can’t login, when I try to open the app it just goes back to my home screen.
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Serge Kibalchich
(@sergekibalchich) reported
@HSBC_UK Business app not work for me (server unavailable) iPhone 12
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