HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Birks
(@aojbirks) reported
@tynanch @HSBC_UK @AGlowInTheSky I am also getting this error and an additional -10004 error when trying on PC.
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SirChristina #FBPE
(@SirCSur) reported
@HSBC_UK @FletchExpress I too have had this problem, for 3 days now. I've sent several dms, which have been ignored!
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PlanetRobot
(@PlanetRobot2) reported
@robinrimbaud @HSBC_UK @HSBC That is pretty awful mate, Im so sorry to hear that. The banks have a duty to protect their customers from this sort of thing, its appalling that you cant get any sort of answer from them 🙁
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Chris Gill
(@mcworldent) reported
@HSBC_UK 24 hours later and still the same. Has any progress been made on this issue please?
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LadyIOW
(@SarahJBurridge) reported
Great customer service @HSBC_UK #newportisleofwight
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Matthew 🏴
(@Matthew_Leyshon) reported
@HSBC_UK HSBC definitely finds it difficult to talk money. Hours on hold and being told nothing they can do to fix their mistakes. But can threaten to send my details to another bank 😡
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Ms Riots
(@MsRiots) reported
@HSBC_UK Please help. It is regarding the entertainer offer (scam??). You have taken money from our account as “Cinema City” yet there is no @CostaCoffee e-voucher email and we have an error message “not allowed to access this application” for the official app.
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Rob Wilson
(@burto69) reported
@HSBC_UK been on hold for over an hour now. Terrible service. Just want to make an appointment at a branch
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sophie he he
(@Sophiehearson15) reported
@Jamesdunn1989 @jo_josully @HSBC_UK I have the same problem have you fixed it ?
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Felicity Small
(@dramaticpenguin) reported
@HSBC_UK ive tried raising a dispute in the app three times now and got an error message so trying phone banking. Been in hold for 45 mins now and constantly being reminded that i could use the app. If it worked i would!! #crapservice
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City & Financial Global
(@cfconferences) reported
“AI is a very cross functional issue” by Cameron Craig @HSBC_UK #AIFinancialServices
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Patrick O'Gorman
(@itspog) reported
@HSBC_UK I’ve tried to make credit card payment for a kitchen I’ve bought. It’s been declined twice. Been told to contact fraud detection team. I Can’t remember my telephone banking security number so cannot access the fraud team. I need this payment authorising.
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Lisa
(@L1sa130466) reported
@HSBC_UK an hour trying to get through yesterday and currently sat at 45 minutes now. Employ more people to man your phones - this is ridiculous and totally crap service!!!
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Janet Kerr
(@venicejan_29) reported
@HSBC_UK I can't access the Standing order and Future Payments details. When will this be fixed?
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☀️
(@unanimous1xoxo) reported
@HSBC_UK I have been on the phone for over an hour this morning. 2 hours yesterday for an issue you guys can’t sort out!!!!! Ridiculous.
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