HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Young Enterprise
(@youngenterprise) reported
@HSBC_UK It wouldn't be at all possible without your incredible support 🧡🧡
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Lewis Wilson
(@LewisWi06706681) reported
@theloudbloke @HSBC_UK Got a pixel 6 literally an hour ago and going through this same problem
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The Loud Bloke
(@theloudbloke) reported
@LewisWi06706681 @HSBC_UK Glad to know I'm not going mad. It's absurd, if I was a UK business client, no problem. As a personal banking client, impossible!! I've even presented the evidence.
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Graeme Paddison
(@graemepaddison) reported
@HSBC_UK I'm trying to install the app on my new phone but I've lost my customer username
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Glenda Young, Author
(@flaming_nora) reported
@hsbc_uk Tried to pay cash into @firstdirect account today inside a HSBC branch. Was told my new card won't work with the machines and as there was no counter service, I couldn't even bank my cash at the bank! Was told to go to post office to pay cash in. What's going on?
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MazLad
(@MazLad_SoT_IF) reported
@HSBC_UK Would you treat the enquiry differently if I were a business customer? Since I understand that neither work on the Pixel 6. - It's personal banking. Thanks, M
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Lee Mason Design
(@leemasondesign) reported
@HSBC_UK rejected my current acct switch - after freezing my business account. They gave enough notice of closure - but no way to stop it being frozen. Call queues in excess of 20 mins, inadequate online communications, no more in-branch business team = appalling service!
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Lewis Wilson
(@LewisWi06706681) reported
@theloudbloke @HSBC_UK It is frustrating, although I do believe they're working to fix it. Just one of those things. Shouldn't be too much longer
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Mary Phelan
(@MaryPhelanMP) reported
My bank card was stolen yest, pin compromised & money taken from my account within 15 mins of card being stolen. Blocked card when I realised & spoke to HSBC fraud team...within 3 hours of the call @HSBC_UK had put the stolen money back in my account. Pretty amazing service 👏👏
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mark40
(@iammark40) reported
@HSBC_UK Maybe should focus on running hsbc properly. It has gone downhill over the last 2 years, none customer friendly changes to savings accounts and now our counter services have been closed.
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I’m Your Huckleberry
(@HuckleberryVall) reported
@HSBC_UK If a black, Russel group graduate and top 0.5% can’t get in, the rest don’t stand a chance. Stop this lip service to make yourselves look woke, it’s a lie!
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Alan #FBPE
(@strange_al) reported
@HSBC_UK @TheGamingaFail We are getting the same issue this evening.
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ellispritchard
(@ellispritchard) reported
@HSBC_UK Thanks, but what I'm saying here is that this is just not good enough. I've done exactly that, and called back, at my inconvenience. So much easier if you could prove your identity to me, on my terms, then you wouldn't have to wreak the design of your banking site with banners!
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Dale Pickles
(@dalepickles) reported
@HSBC_UK Thanks for the useless DM asking me to call the service I have wasted 2 and a half hours with. The person who I got through to kept typing in my security answer wrong, even though I spelt it out phonetically. #fail back to the beginning.
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KIM
(@KIMYV) reported
@HSBC_UK over 25 years a customer and cant even access the new app as it crashes on launch yet your app tech team still have not updated the app as hundreds if not thousands customers cant access their accounts! 7 days waiting for a secure key and nothing
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