HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Norwich, England 2
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
London, England 1
Swansea, Wales 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • neilricho1 neilricho (@neilricho1) reported

    @HSBC_UK Load of old rubbish, got a mortgage with you, a current account and tried to open a savings account for my son, such hard work, staff extremely abrupt, walked out of branch, lost a lifetime customer. Online chat, waste of time and can’t get through on phone

  • nesliserengil Neslihan Serengil (@nesliserengil) reported

    @HSBC_UK I am broke because of your terrible support!

  • jasonkneen Jason Kneen (@jasonkneen) reported from Ludgershall, England

    Hey @HSBC_UK are you kidding me? You reset your app so I’ve Gotta go through my whole login process again as if I’ve never been registered. What the hell is going on?

  • caughtsmart Free_The_Markets (@caughtsmart) reported

    @HSBC_UK Spend 20 minutes on hold, then put through to the wrong department, then on hold for another 20 minutes; annoying to not be able to speak to customer services because their work from home telephone line has such a bad echo on it I have to hang up and start ALL OVER AGAIN

  • Naturelover9908 English lover (@Naturelover9908) reported

    @mariacaulfield @HSBC_UK Talking nonsense in Seaford to a bank whilst not acknowledging your party dragging this country down and the utter disarray your party has created. It's almost hilarious how unaware you come across

  • TechnoNotice666 TechnoNotice (@TechnoNotice666) reported

    @HSBC_UK Just to make matters worse, after spending 1 hour on the phone trying to query this, being passed 4 times to "someone who can help", they cut me off..

  • adsaffer Aaron Saffer (@adsaffer) reported

    @HSBC_UK No response on DM, called again spent 45 minutes on the phone to be told underwriting team is closed. Appalling service for a new customer sorry to say

  • adsaffer Aaron Saffer (@adsaffer) reported

    @HSBC_UK Applied for a credit card, approved, didn't click to accept the agreement. Want to continue the application but no one in the call centre understands the issue. Takes 45 minutes to get through. How can I speak to someone in your credit card team please to complete it?

  • BaronStrangeluv Baron Von Strangeluv (@BaronStrangeluv) reported

    @HSBC_UK what the hell have you done to the mobile app, unable to access, caught in a loop of resets that cannot be carried out - requesting to scan a qr code for mobile banking, from your phone whilst the qr code is on your phone?!?! How

  • Khushboo762 Khushboo (@Khushboo762) reported

    @HSBC_UK I have applied for an account online but haven't received any confirmation if the application has gone through and within how many days I'll get an update about my application. Kindly help.

  • MissMindstrike MissMindstrike (@MissMindstrike) reported

    @HSBC_UK Your initiatives to support communities are admirable @HSBC_UK.However, having read your report and seen your billboards talking about support for people experiencing financial abuse, shouldn’t you really be supporting charities campaigning on this? Like @RefugeCharity 🤔🤔

  • jimneypot Jiminy crockett (@jimneypot) reported

    @HSBC_UK You could always extend people's fixed term mortgages. That would help.

  • jakepday Jake (@jakepday) reported

    @HSBC_UK the changes no one wanted that have been made to Internet banking have resulted in no access for customers When will this be resolved?

  • nesliserengil Neslihan Serengil (@nesliserengil) reported

    @HSBC_UK my current bank account has been blocked for 1+ week. I visited your branch twice and submitted some docs but still waiting. I opened an account in a high street bank to have a support but I am totally disappointed and dissatisfied with your services!

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