HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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☛ Keith Turner
(@TheRealKTurner) reported
@HSBC_UK No problem with regular updates, but this one is not compatible with a version of Android that was compatible with the previous version so we can’t update from Play Store. Either the regression testing or change management was poorly executed and needs rolling back
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Splat
(@Splat_Pearled) reported
@LukeJohnsonRCP @HSBC_UK Took them a month or two to open my regular account. It’s a great bank, just slow. Also phone support is ridiculously slow with their insane hold times.
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Lam Dono Kebab 😷💉💉💉
(@dtylam) reported
@HSBC_UK your latest app has no option for logging in without a DSK. I’ve reset my device and there’s not even a button to call your customer service gaddamn
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Cam
(@Cam14908766) reported
@HSBC @HSBC_UK I'm haveing problems with my account. It says that I need to call a phone number which isn't the one thats on the website, some help would be great.
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Lawrence Garfield
(@Losing_Streak42) reported
@AllisonPearson @LukeJohnsonRCP @HSBC_UK I'm lucky that I have a room to work in at home, though my wife isn't delighted by two laptops and attendant wiring. I'd prefer working with people but I only have to work if I have work to do, no need to mark time in an office.
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DB_Crypto
(@DBCrypto9) reported
@LukeJohnsonRCP @AllisonPearson @HSBC_UK It took 3 months before working from home, so what's your point?
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Anna Turburfield
(@annaturbo) reported
@HSBC_UK what on earth is going on with the app?! Just had 20-odd attempts at taking a pic of the back of a cheque, finally got one (that was the same as all the others 🤔) and then apparently there's a problem with depositing and I've got to try again later? So frustrating!
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Lawrence Garfield
(@Losing_Streak42) reported
@LukeJohnsonRCP @AllisonPearson @HSBC_UK I started a new job in January, working with people in the Netherlands and India as well as the UK. Worked at home every day, not even sure if I have a desk anywhere,or even an office.
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Paul Davies
(@pauldavies76) reported
@HSBC_UK They tell me because it's POA I have to go into the branch, but it's a technical issue so the people in the branch can't help me.
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Reggae Lover ❤💛💚
(@Ragga_muffinn) reported
@HSBC_UK I don't have any other documents that are listed on the site. Can't speak a person that knows what they are doing. Everything is vague and unclear.Opening an account with hsbc uk is an exhausting and complicated process.
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Glawseagle
(@Glawseagle) reported
@HSBC_UK the amount of security you have now put in place makes it impossible for my to use my business debit card online ... its so difficult to change details on line ... so, guess what ... its a 4 hour wait on the phone. I rue the day we opened an account with you.
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K3
(@k3books) reported
@LukeJohnsonRCP @HSBC_UK @HSBC has updated login for online banking.. again logged out its customers who can't log in again. call our helpline wait get a code wait log in again..fail they don't want retail customers.. close all branches China more loans to China.. default then collapse.
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Paul Davies
(@pauldavies76) reported
@HSBC_UK I have POA for my mother who has #dementia I have been locked out of her account for two weeks and need to pay her care costs. No one is helping me. What are you going to do to fix it?
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Vicky Townshend
(@FlyingRoobarb) reported
from
Harwich, England
@HSBC_UK To get permission to transfer house purchase monies to my solicitor. Tried Colchester, Ipswich and Chelmsford. I live in Harwich so Colchester would be good. Travelling difficult with #MH issues.
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Reggae Lover ❤💛💚
(@Ragga_muffinn) reported
@HSBC_UK worst customer service ever encountered. After submitting my passport and tenancy agreement 2 days ago. Received a msg this morning saying they don't accept these documents. Called 3 times all got hung up. None of them knew what they were talking abt.
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