HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Samuel
(@samuelnkj99) reported
@HSBC_UK Both mobile app banking and online banking are not working for me. I am urgently needing access to my accounts. May I know what's the alternative way I can use it?
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Angus Macpherson
(@AngusMa04765951) reported
Long queue at @HSBC_UK in Swindon. Will banks realise the value of customers who want / need a face to face service?
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DELIVERSHOE
(@DELIVERSHOES) reported
@HSBC_UK Hi I have a query - I'm on 'chat'- got past the bot to a human. But I've been waiting 20 mins and were still@on the question - I want to raise it as a complaint - not the useless service on chat but the actual problem I have with my account. How can I do that by email?
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Andy Oliver
(@oshodisa) reported
@HSBC_UK I've tried that already. Problem is the app is not even registered now (had to hard reset my phone then accidentally locked account tried to re establish app). So I know my account login, but cant do the secure code step? I enter security qs but can do next step & dead end
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Àrákùnrín Bím
(@Mista_Bim) reported
So @HSBC_UK doesn’t provide a self-service option for customers to generate their account statements for specific periods. Ordinary @myaccessbank @gtbank and co have that simple functionality. That’s really surprising for a bank of their standard.
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Jez Smith
(@NoAddedRubbish) reported
@HSBC_UK @amandeep86 I just came here to ask same question. I'm confused by the web site showing branches as "Full service" but with "Counter service Mon-Fri". Does this mean a USD cheque can only deposited Mon-Fri? Thanks.
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Pat England
(@Englanpm) reported
@HSBC_UK I’m getting a something went wrong message when I try to log in to mobile banking with touch I’d
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ollywood
(@ollywood) reported
@HSBC_UK Name is Oliver Shaw - flat 1, 365 Camden road, N70SH. Customer no. Ib1224019601
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Justine Wall
(@Justine_Wall) reported
Wow, @HSBC_UK but your chat line and help are APPALLING.
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ollywood
(@ollywood) reported
@HSBC_UK No - I was catching a flight so only had 30 mins before I needed to leave and seemed fairly unsure about the issue
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Chris Cannon
(@Chris_S_Cannon) reported
@HSBC_UK Cant use online banking, cant use the app. Yet your web page says service has no issues.
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Sarah Elsey
(@Elsey1Elsey) reported
@HSBC_UK online banking does not appear to be working. I am using the biometric route but service is unavailable
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Ed Bevan
(@BevanEd) reported
@HSBC_UK For some reason, you are sending me and my wife identical statements for our joint account, even though the comms preferences are set to online only. I have been through all support channels, to prevent the duplication of the mailed statements, but still they keep coming
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ollywood
(@ollywood) reported
@HSBC_UK hey travelling in Australia & no HSBC online banking - please help!
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Jez Smith
(@NoAddedRubbish) reported
@HSBC_UK Hi Desi. Thank you for confirming. My nearest "Full service" branch seems to be 40 miles away which is frustrating. There is a "Cash service branch" closer (Blackwood, South Wales) which says counter service Mon-Fri. Would I be able to deposit it there?
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