HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mac Miler
(@Macmiler6) reported
@HSBC_UK I have already raised 3 formal complaints, 1 response just told me to wait and other 2 got ignored. I will be asking @financialombuds for help and will also forward it to the HSBC Board of directors directly to deal with that.
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Monica Stancu
(@stancumonica) reported
@HSBC_UK Hi Tijane, I can log in but I still cannot see all my bank accounts, the foreign currency account does not show up only the UK ones
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Monica Stancu
(@stancumonica) reported
@HSBC_UK I can log in now but I still cannot see my foreign currency account
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Gary Buglass
(@GaryBuglass) reported
@HSBC_UK Thanks for letting me know. Managed to use telephone banking when the website was down 👍
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James Cotterill
(@jcot82) reported
@HSBC_UK is the app still down? iOS 12.5.4 being used.
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Part Saxon
(@Part_Saxon) reported
Nice one @Barclays Wife waiting on the phone to talk to you just now with a query, at 46 minutes having listened to interminable horrid music - she was just cut off. Oh well, I guess it helps your KPI’s. I use @HSBC_UK and have never had a problem with such matters.
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Heidi
(@heidiwmakeup) reported
@HSBC_UK Thank you. Unfortunately I couldn’t get through on the phone at 6pm after 30 mins and now I’m completely locked out of my online banking so no access to my accounts 😓 I’ll try again tomorrow but regretting moving to Advance now it’s been stressful
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charlene
(@charlen38996605) reported
@HSBC_UK I need help setting up the app again. I don’t have a digital secure key. I have followed instructions but my password not recognised
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Stewart B
(@SBHaines05) reported
@HSBC_UK App not working
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Stewart B
(@SBHaines05) reported
@HSBC_UK @stancumonica My app keeps crashing when trying to load so cannot even try to log in, why ? L
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Emma Guthrie
(@guthriej1975) reported
@HSBC_UK The issue had not been resolved. I have reinstalled the app but cannot get past the page asking me to provide my log in details, it then switches off. Please confirm when the app works for all iPhones. Thank you
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M M
(@mmichaelc216037) reported
@HSBC_UK Since the last update the app downloads to my phone but keeps cutting out and not enabling me to log on what is the issue. The IPhone has sufficient memory and software?
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onlyme
(@Specialedhead) reported
@HSBC_UK so your app still isn’t working and sending re-activation codes, having uninstalled it due to issues? It’s been all day and has ruined my evening plans 👍
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Gary Buglass
(@GaryBuglass) reported
@HSBC_UK Thanks for letting me know. Managed to use telephone banking when the website was done 👍
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Emma Guthrie
(@guthriej1975) reported
@HSBC_UK I still cannot access with my iPhone. Is the app supposed to be available for all iPhone users? I have restarted my phone and reinstalled the app but no success
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