HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dilly Kitchlew Williamson
(@VarietyCB2021) reported
@mouthwaite @HSBC_UK Totally agree with you . Terrible service .
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John Langley
(@johnlan78264941) reported
@mouthwaite @HSBC_UK I know ow whst you mean it'd on line or nothing with them now. Cant even go to my branch on a weekend after working all work as now closed weekends
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ANDREW LEE
(@ANDREWLEE9) reported
@mouthwaite @HSBC_UK Cust service surveys always show its the new banks that do best. Older banks have complex stoneage IT which is creaking at the seams. New 'challenger' banks have far more efficient client focused IT . Oil tanker versus a rowing boat if that makes sense?
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Debbie
(@WilliamsDebb) reported
@mouthwaite @HSBC_UK Know how you feel my son has had a major problem with HSBC for past 8months which still isn’t resolved and hard to talk to anyone
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Chris Greening
(@greening_chris) reported
@mouthwaite @HSBC_UK Go to @santanderuk, been with them for far too long than I can remember, no issues at all in that time.
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Helen Ainsworth 🤷🏻♀️
(@helen_ainsworth) reported
@mouthwaite @HSBC_UK I’m not sure “raising a ticket” or speaking to customer services will help. The public want to speak to a human visit a local@branch and sea with real people. Seems a bit bigger than a customer services issue.
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🐝Buzz🐝
(@amcey3) reported
@mouthwaite @HSBC_UK I had a frustrating call to @HSBC_UK because it's not in the UK!!! Could not understand the woman at foreign call centre and she couldn't understand what I needed. NOBODY WANTS TO HELP YOU ANYMORE!!! 'sort it yourself online'😡
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Helen W
(@watsonhelen100) reported
@mouthwaite @HSBC_UK I think all the big banks are pretty much the same these days. No customer service 😕
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John Langley
(@johnlan78264941) reported
@Chelan96831786 @mouthwaite @HSBC_UK All still hiding g behind covid so can work from home bur results in poor customer service
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Scott Dixon
(@scott_expert) reported
@mouthwaite @HSBC_UK Try working for them. Abysmal - I lasted barely 1 year before resigning. Dreadful to deal with on all levels.
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ANDREW LEE
(@ANDREWLEE9) reported
@mouthwaite @HSBC_UK Cust service surveys always show its the new banks that do best. Older banks are have complex stoneage IT which is creaking at the seams. New 'challenger' banks have far more efficient client focused IT . Oil tanker versus a rowing boat if that makes sense.
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Caroline - ShelfLove
(@2ShelfLove) reported
@mouthwaite @HSBC_UK To be fair my work bank with Metro and they not only answer the phone quickly without loads of menu options they actually help. The website isnt flashy but I do rate their customer service.
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Jill Moffat
(@JillMoffat3) reported
@HSBC_UK @mouthwaite Most have neglected customer care in the quest for maximum profits!!
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David Williams
(@DavidWi18796195) reported
@mouthwaite @HSBC_UK I have found HSBC to be brilliant. I speak to very helpful customer service people eg sorting out fraudulent transactions. Their app is also very good.
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Adi
(@shadyadi72) reported
@mouthwaite @HSBC_UK I banked with them for years in fact i was a midland bank customer when HSBC bought it out I had a savers account which they recently closed I tried to open a current account and it was so hard to it was like they didn’t know who I was I went to @NatWest and open one in minutes!
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