HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Edward Rowe
(@Kernow_King) reported
In November my @HSBC_UK online business banking key ran out of juice. Between the phone line, the internet and in branch, I still can’t access my business account online or the app. It is so painful. HSBC, sort me out will you, PLLLLEEEEEEEEEEEAAASE?!?!
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Sam Jones
(@mrsamjones88) reported
@HSBC_UK are the worst bank in the world worst customer service I’ve ever experienced
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Prem Mukkamalla
(@PremMukkamalla) reported
@HSBC_UK My phone has broken, claim through insurance Aspects claim,received replacement phone but it is faulty draining the battery in 2 hours. Spoke with the team but they are asking me to do many checks like battery needs to drain completely and need to recharge. Awful service
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Lau
(@LauOLau) reported
@HSBC_UK It started working again (Y)
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Manan Chopra
(@chopramanan21) reported
@HSBC_UK Respected sir, i am facing financial problem, i hope you understand as i am from middle class family i dont have moeny
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Meg
(@MX3976) reported
@HSBC_UK how do I make a money transfer? Locked out of the app awaiting a code through the post. Lines are closed too. Can’t login on the website either because need the app running for a security code.
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MVoort // Travel Tech
(@MVoortTech) reported
@HSBC_UK Has the Physical Secure Key (PSK) completely been replaced by Digital Secure Key (DSK)? The PSK codes generated are no longer accepted by website, while the DSK is?
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MVoort // Travel Tech
(@MVoortTech) reported
@HSBC_UK Interesting, as since I'm using the app, the PSK no longer works on website. Website only allows a DSK generated on the app.
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River Tamar
(@NuclearTamar) reported
@Kernow_King @HSBC_UK Can recommend Starling bank for pretty much free business banking. Been with them 2 1/2 years with no issues. No connection to them just a happy customer.
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David Lawrence
(@scotdavid63) reported
@HSBC_UK is internet business banking down ? I have had a repeat message on the app “server not available please try later” all morning.
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James Nunns
(@JamesNunns3) reported
@HSBC_UK @HSBC can anyone help? I’ve spent hours trying to resolve this. I’d appreciate someone from HSBC, not a call centre, contacting me as I’d rather not waste more time escalating this.
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Ian Stewart
(@IanStewartMedia) reported
@HSBC_UK Your systems are rediculously bad. Just needed to change to a new deal after a previous deal ends. Been trying for 3 months and I'm sick of it. Would also help if you hadn't mixed by data up with another customer's! I'm taking my business elewhere!!
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Christine Lee
(@Christi32437755) reported
@Kernow_King @HSBC_UK that's terrible 😕
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Sheila Vanloo 💙
(@SheilaVanloo) reported
from
St Austell, England
@Kernow_King @HSBC_UK Customer services in this country have gone to ****. Can’t speak to a real person & if you finally get a living being they r worse than useless & couldn’t care less about helping. They have answer sheets they don’t deviate from & companies r affronted when we get pissed off 😡
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Vishal
(@Iam_vish) reported
@HSBC_UK online payments failing. Error message states that your contact information is not updated. I checked twice but everything on the contacts is correct. Some glitch with the app.
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