HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Dutton's Inconspicuous Bald Spot
(@JoycesLovechild) reported
@EirteppRW @HSBC_UK Someone who rejects that human emissions are currently causing climate change. Wordplay doesn’t help you
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Samantha
(@Samanth43723677) reported
@HSBC_UK I’ve been trying to get a hold of you on live chat for almost 3 hours. Was told it could be 90 minutes but has been well past that now. I have an issue that I need to speak to someone about urgently so not very helpful.
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Shaela Ismail
(@shy_mummy) reported
@HSBC_UK Hi, business banking. I sent messages via the internal messaging system, only to be told that I should complete the form. That is what I have been trying to do, but the form is locked so I cannot access it.
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Merel Jansen
(@MerelMAJansen) reported
@HSBC_UK been trying to reach your customer service through phone, chat and insta DM since yesterday. Can someone please reply? Re. constant declined payments in Bali, debit card
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Angela Craig
(@AngelaCraig14) reported
@HSBC_UK trying to transfer some money to a regular payee on mobile app ,says unexpected error occurred !
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Simon Gowran
(@gowran_simon) reported
@HSBC_UK are you experiencing issues with online payments this morning? I keep getting an error saying "An unexpected error has occurred. Please try again."
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Tommy
(@RequireID) reported
@HSBC_UK I needed urgent support yesterday and after waiting for six hours I got help. Then this morning it turned out what I was told wasn't true. Now I have been waiting four more hours for support and your system has now put my ability to live at risk.
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Martin Browne
(@martinpbrowne) reported
@HSBC_UK It’s utterly appalling customer service to make me ring you when you flag what your useless systems think is fraud when it manifestly is not. You should ring me. Ironically if it were fraud I’d not be able to stop it because you won’t answer the phone.
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Val S
(@valsgolightly) reported
@HSBC_UK please advise the best way to log a complaint. I am horrified by the questions I just had to answer by your security team to release a payment as well not having been notified of the money being held which has created other problems. Thanks
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Shares Captain
(@CaptainShares) reported
@HSBC_UK your app is the single worst piece of technology ever developed. How did you get to where you are and decide this was what you wanted!? Terrible
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Graeme Lipschitz
(@Wallfish) reported
@HSBC_UK How often does your managing director get on customer calls to find out how they're going?
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myway goa
(@mywaygoa) reported
@HSBC_UK phone died. Tried to set up on new phone. Account locked. Wants me to unlock with my old secure key. How the hell can i do that phone dead.. no key. ?? Been on self help and chat. But going round in circles
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Paul
(@Shamefull6) reported
@HSBC_UK Hi, I have download your app, and I have tried many times to setup my account, so I can use the app. Every time I try I get an error message saying. We’ve been unable to verify you. Please try again later. What should I do next?
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gee
(@GeeVasauk) reported
@HSBC_UK Sir I am in a right fix Mobile access suspended NO way of contacting UK , because all set up is in a dead end loop International numbers don’t connect I feel helpless
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⚡️Jane⚡️
(@janesheps) reported
@HSBC_UK Your online banking app says server unavailable. Huh?
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