HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Gordon
(@dannygordon1902) reported
@HSBC_UK 15 working days? I raised this last year and was supposed to have a call in October about it but never happened. Still got the email
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Chris Heunis
(@ChrisHeunis6) reported
@HSBC_UK It's a business account his nr is 07710498311. He is too polite to say it but your service is horiffic 2 other clients said the same thing hsbc don't answer the phone
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MJ
(@sparkymcj) reported
@mouthwaite @HSBC_UK Tbh I’ve found them very good. I’ve never failed to get help via their app within 30 seconds .
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Brian Burnett
(@briannburnett) reported
@mouthwaite @HSBC_UK I have been having similar problems. Why not employ more staffs rather than pay out billions to shareholders etc. Staff to speak to rather than trying to speak to a computer and hold on for hours on the phone! I am looking for an alternative bank that employs staff to help.
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Jade
(@Jade00451728) reported
@HSBC_UK is there an issue with mobile banking my payees are not showing
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Gill Osmond
(@GillOsmond) reported
@mouthwaite @HSBC_UK Go first direct ! human contact in Leeds on the phone in seconds! 35 years a satisfied customer
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Becky
(@Becky47221017) reported
@HSBC_UK my relationship manager is not responding to me. I would like to make a complaint and have someone at hsbc call me to resolve my issue.
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Martin Rose
(@MartinRose2) reported
from
Bristol, England
@mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.
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TayJoCar
(@The_local_truth) reported
@HSBC_UK is there a problem with the HSBC app not working today ? It won’t open at all on my iPhone, not sure if issue with software upgrade?
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I am David
(@loveisaduel) reported
Hello @AmazonHelp @AmazonUK wife trying to purchase items.card payment is repeatedly being declined despite sufficient funds. Please advise , as @HSBC_UK is unable to help and says her account is ok. Please direct us to the right contact
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world_at_your_feet_86
(@worldaturfeet86) reported
@duffy1972 @mouthwaite @HSBC_UK My app did the same, couldnt even get to the secure key to loggin online. I ended up having to delete the app, request a physical security key. Redownload and reset everything back up over 2 weeks! I did however manage to speak to a person who denied issues with the app....
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Geoff 💙
(@Geoff1010) reported
@mouthwaite @HSBC_UK Go with a building society. Never had a problem with mine.
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anthony english
(@arfurenglish) reported
@HSBC_UK shocking service at the moment. Impossible to speak to somebody and passed around the departments. I've spent ages trying to sort out the issue you lot created!
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JANET FORD
(@JANETFO69927406) reported
@mouthwaite @HSBC_UK They’ve really gone down on my estimation ! Don’t blame you
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Dr. Samantha O'Neill
(@SamONeillSA) reported
@HSBC_UK As we enter Week 8 of appalling customer service, copious correspondence, phone calls, tweets, HSBC are no closer to rectifying their own error. What does it take to get a simple solution from this awful "institution"?? Get your **** together, HSBC Bank.
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