HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Manchester, England 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Sn1Jacko Jack Greenen (@Sn1Jacko) reported

    @HSBC_UK my other halfs banking app has updated and logged her out now it’s saying all her details are wrong? Help please

  • Abedood Anzac (@Abedood) reported

    @HSBC_UK Is there something wrong with the system? I'm getting a "503 ERROR The request could not be satisfied." message. Is it HSBC or my PC?

  • lisajlb1970 Lisa S (@lisajlb1970) reported from Westhoughton, England

    @HSBC_UK hi your chat bot doesn't help with registering online and says I need to login. The issue is with registering so a bit difficult to get to a person. When registering saying can't as you need contact details. Does this mean a mobile number is needed for online banking?

  • unsociablemum Roni Patel (@unsociablemum) reported

    @HSBC_UK I just keep getting a message saying server unavailable. :(

  • o_laighleis O'Laighléis (@o_laighleis) reported

    @barnes27sara @HSBC_UK Hi Sara, did they sort this for you? I'm having the same issue and they keep saying everything is fine.

  • PeteWishart Pete Wishart (@PeteWishart) reported

    @dmcfuge @PostOffice @HSBC_UK Getting lots of complaints about the Post Office service in Perth just now. Will be taking it up with the Post Office direct.

  • DavidKoWW David Ko (@DavidKoWW) reported

    @HSBC_UK Personal. I called earlier, they said system was down and asked to call later. Called later but got cut off just before I spoke to anyone. Then there was a long 30 mins wait on the phone then got cut off again! What's wrong with HSBC?

  • ChartersSonja Sonja Charters (@ChartersSonja) reported

    @HSBC_UK I have switched to you from Barclays. You took my money over a week ago.I have no access to it as have no online banking no. Helpline hung up on me. Tried to activate card in cashpoint & didn't work. You have my money & I can't access it. Am stressed & penniless. Thieves

  • ChartersSonja Sonja Charters (@ChartersSonja) reported

    @HSBC_UK I have switched to you from Barclays. You took my money over a week ago.I have no access to it as have no online banking no. Helpline hung up on me. Tried to activate card in cashpoint & didn't work. You have my money & I can't access it. Am stressed & penniless.

  • _martyn_fisher Martyn Fisher (@_martyn_fisher) reported

    @HSBC_UK have done it again. Unprompted call from fraud team to tell me something. I couldn’t answer one security questions (the payee on a random payment made in the last month), so they (a) refused to tell me what they phoned about and (b) suspended my access to phone banking.

  • lydiahowland lydiahowland (@lydiahowland) reported

    @HSBC_UK your service for people with Power of Attorney is a disgrace. Your failure to have even the simplest safeguarding features are leaving your most vulnerable customers exposed to near-constant fraud and scams. 3 hours on this call and you still can't help. Shameful.

  • maytka2021 maytka2021 (@maytka2021) reported

    Woeful "Customer Service" by @EE, but somewhat better service from @HSBC_UK #feedback

  • Matt2Dee Matthew Robert Davies (@Matt2Dee) reported

    So there is a ‘fault’ with @HSBC_UK’s system where they randomly closed one of my accounts. Waited 2 months for it to be fixed. Escalated it with the complaints dept and they’ve tried multiple times to fix it but failed and they say they’ll email me my statements but haven’t.

  • charzyyxx Charlotte Carter (@charzyyxx) reported

    @HSBC_UK my Nans telephone banking has been suspended because your call answers English is terrible and apparently failed the verification witch she didn’t! Appalling

  • ahillslegal Alison Hills (@ahillslegal) reported

    Absolutely disgusted with the “customer service” from @HSBC_UK @HSBC tonight. Got locked out of my online account and they refused to verify me because I couldn’t remember a random transaction from last Tuesday despite answering 8 other security questions correctly…

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