HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Roberts (@AdvocateRed7) reported@HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???
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🆁 (@CapitalR) reportedLast night someone in Turkey attempted to fraudulently use my credit card. I only used it for the hotel and flights for the Fenerbahçe away game. I didn’t use it in Istanbul at all 🤔 Unbelievably @HSBC_UK didn’t want me to cancel my credit card - i had to demand it. WTF? 😳
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Steven H (@Sinbad2000) reported@HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?
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Suzanne McGowan (@Suzanne36861284) reported@HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office
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Jack Harris (@pengTen) reported@HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday
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Lingmell (@T1mbuktwo) reported@HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.
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John Warren 🇺🇦 (@Sionilo) reported@HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡
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Anabel Castillo (@ACastilloBast) reported@HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.
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Shiv Raghav (@ShivRaghav_0369) reported@HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.
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Christian Lam (@ChristianL94056) reported@HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality
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John Warren 🇺🇦 (@Sionilo) reportedWhat a heap of crap @HSBC_UK has become, changing login details on new iPad and it crashed (might be our fault??) but absolutely no help from the ‘Delhi’ 😡 phone line. Now need to go to a branch 30 miles away to sort out. #switchcoming #tamping
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ana gic ....Actor & Filmmaker (@anagicphoto) reported@HSBC_UK Hi , I did that and couldn't or would not help
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Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported@HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.
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UJ JAGS (@ujagga12) reportedIndustry standard is 15 days not more than 3 months and no update till date ..shoddy customer service , @HSBC_UK we were told your isa department doesn’t even exist and that’s why they can’t directly contact us to resolve the issue.hsbcuk bank full of lies @financialombuds
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Salah ElBaba (@SalahElBaba) reported@HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.