HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Ruchir Bhandari
(@radonco) reported
@HSBC_UK where is the problem HSBC, UK ? Online application -2 months ago Documents accepted - 1 month ago But no account number/SORT code issued despite all formalities cleared 1 month ago. There is something clearly wrong in your functioning. Please cancel my application.
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Lisa
(@lisaloveslife21) reported
@HSBC_UK Your service is absolutely disgusting you have cancelled my Apple Pay without even asking and I’m now sitting in a restaurant and cannot pay for my food
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Genevieve Kibby
(@GeneralBeave) reported
@ellybellybaloo @HSBC_UK There Is a known issue. You really need to update your website. IOS15 is not compatible with the app. There is no fix atm. You have to do your banking by telephone or in branch until there is an app update available.
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perfectdealwin
(@perfectcryptoo) reported
@HSBC_UK I can’t access my app and I have ios 15 what should I need to do?
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Christina Hoghton
(@CMHoghton) reported
@paulmitchell @heatherpitt @HSBC_UK Heather and Paul, I have the same issue. Have you managed to access the app yet. I still can't! Had so many phones over the years and never had this problem.
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december
(@hollydecember) reported
@HSBC_UK dreadful service at Leamington Spa branch this afternoon. Despite being an existing customer, will be moving to another bank.
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Vincent Joseph
(@Vincent42419599) reported
@HSBC System outage ? @HSBC_UK For the last 2 days, all the payments made online on Business Banking account have not been processed, despite having a written confirmation that the payments have been executed. Very unhappy clients and 4 hours trying to reach someone - no result !
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Katie
(@moi_katie) reported
@HSBC_UK Having real issues trying to get a simple issue resolved regarding a business account. Is it common that your agents when not knowing what to do just disconnect (3 now) after going round in circles for 3 hours? Can someone please help.
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Emrah Cavli
(@EmrahCavli) reported
I would like to nominate @HSBC_UK Electronic Payments division to The Golden Raspberry Awards #thegoldenraspberryawards . I’ve had Worst customer relations experiences last 2 weeks in my entire life 👎
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Angie Miley
(@angie_miley20) reported
@HSBC_UK is there an issue with your mobile banking app following an upgrade to IOS 15? Over 24 hours down now.
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Ali Mapletoft - Age of Reason Studios
(@AgeofRStudios) reported
@HSBC_UK Hi, I emailed you on the 20th of Oct as you suggested and nobody has replied yet. I've spent 1 hr 26 min on hold. Online chat box says phone. Phone banking says to use the website. Does anyone work there anymore?
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Will Anthony
(@willant13) reported
@HSBC_UK shocking service this evening. No help whatsoever and cannot resolve my problem without going into branch, considering the current times we are in I think that this is totally unacceptable!
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Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK Hi I’ve seen a number of people reporting the same issue here, the website still doesn’t advise of any issue, also some people are being advised “there is no known issue”. When I called yesterday I was advised that there is a problem with Ios5 and the app
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Mr Nice
(@niceithinknot) reported
@HSBC_UK trying to report a fraud on behalf on elderly victim of a fraud, 30 minutes bounced through 5 departments all you can’t help now going to number 6 - your customer is at financial risk and you are being as difficult as possible
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Kirsty Evans
(@KirstyEvans1208) reported
@HSBC_UK The phone lines are impossible because there are endless options and then when / if you speak to a human, they pass you to another department because they can’t help.
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