HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Potts
(@paulpottsmusic) reported
Eventually got through, but @HSBC_UK you appear to have connectivity issues. The line is awful on your side - the hold music and announcements are clear as a bell the moment you get through to someone it breaks up, making the call longer. at £1.20 a minute, that's not fun
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Matthew Blackwell
(@MatthewMillers) reported
from
Sheffield, England
@HSBC_UK terrible service at crystal peaks branch today not good enough 😡
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Robin Childs. 💙
(@rob_inn) reported
@HSBC_UK absolutely dreadful customer service - trying to help an infirm elderly neighbour sort out banking issues and cut off mid conversation - No assistance, no help, no empathy no suggestions …glad you record calls for “training purposes” !!
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Shane Martin 🇬🇧🇺🇦
(@shanem_2k9) reported
@HSBC_UK Currently at an ATM however I'm not getting an option to withdraw cash, same with my partner's care, is there any ongoing issues at this time?
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Lee Hopkins
(@almostnorthern) reported
@HSBC_UK Hi, do I still need to tell you if I'm using my cards abroad or is that not necessary anymore? I can't seem to find the appropriate screen in the app or via the website.
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LivXX
(@livXXvilXX) reported
@HSBC_UK How about helping all your customers?Had my card declined bcos one item of mail was returned for no gd reason.I’m a loyal customer who has had mail delivered ok for 20 yrs.Imagine if I had been a female alone at night trying to get home with her card declined? Review yr process!
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Lee Hopkins
(@almostnorthern) reported
@HSBC_UK Thank you. I've added a travel plan. I want to add an email address to my account but it's saying after I authenticate via the security key that this service is temporarily unavailable. Could you look into this?
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Abhishek Sinha
(@abhishek_snn) reported
@HSBC_UK I had opened an account with your London branch but since I changed my plans, and I'm not travelling to UK in near future I would like to close that accnt. Unfortunately, I am unable to find any mail id where i can send the details for closure. Pls help with the mail id.
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Shaun Hickman
(@mrslhickman) reported
@HSBC_UK Really annoyed. Customer service useless. Suddenly my app has locked me out? Says my password needs resetting? Says I need to go to branch....yeah...I can totally wait 2 days
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Nicholas 🍷#backboris
(@wride_nicholas) reported
@HSBC_UK #HSBC Seriously appalled by the rotten service of hsbc . I am closing my account .
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Dave Watkins
(@_DJWatkins) reported
@HSBC_UK rubbish customer service! You wrote to me asking for me to call you which I did, after 20 mins on hold you cut me off!This happened 3times even when speaking to 2 of your staff, they cut me off! So bad! I called one of your competitors for similar, so much better than u!
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Paula
(@pwooding16) reported
@HSBC_UK help please, according to the app I’ve got two notifications, for the life of me I can’t find out what they are, it’s driving me mad!
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Paula
(@pwooding16) reported
@HSBC_UK Hi Tijianne, my husband suggested turning the notifications off and that seems to have solved it. But I do appreciate your help, thank you
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Pastor Pigeon
(@pastorpigeon_) reported
idk why it has to be so hard to use @HSBC_UK ! all im trying to do is pay off my credit card by transferring money from one account into it, and it's telling me that the payee details can't be verified... the details of... my HSBC credit card?! H80 error for WHAT?!!
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Colin Webb
(@catchfilmuk) reported
Hey Twitter, am I being dense? I’m pretty IT literate but having real problems with my HSBC banking app. I need a reminder of my pin. Chatbot says I can get it in the app. It’s not where it says it is. Sane online banking, even with the link the bot sent. How about it @HSBC_UK ?
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