HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Meayit
(@AnitaGoodallWM) reported
@HSBC_UK Two days later I can’t access my online banking. @HSBC_UK It’s asking me to set up a digital passcode but when I try to do it I get the message that the service isn’t available. Therefore I can’t log in!
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Paul Hardacre
(@geekball) reported
@HSBC_UK Can't log in to mobile banking or online banking yet your service status is showing everything is OK.
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SheWhoSnowboards
(@SnowboardsShe) reported
@HSBC_UK is banking app down this morning? I've tried a few times but cannot get on
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Leemo B 🇬🇧🇪🇺🇱🇻🏳️🌈🏴☠️ 🖤🤎🧡💛
(@L_Berzins) reported
@HSBC_UK hi the mobile app (android) seems to be down. Won't load anything and brings up service unavailable message
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Anura Gamage
(@AGamage64) reported
@HSBC_UK Unable to log in to both online banking and mobile banking. A message coming up saying "the service is not available at the moment and try again later"
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Meayit
(@AnitaGoodallWM) reported
@HSBC_UK @mickgriff1950 No it hasn’t! It’s asking me to set up a digital passcode but when I try to do it I get the message that the service isn’t available. Therefore I can’t log in!
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Meayit
(@AnitaGoodallWM) reported
@HSBC_UK why can’t I access online banking? It’s asking me to set up a digital passcode but when I try to do it I get the message that the service isn’t available. Therefore I can’t log in!
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Dizzylizzie
(@Dizzylizzie19) reported
@HSBC_UK hi I cannot access the app and now trying the internet and cannot get past security after entering username. I need to pay bills so any idea how long till fixed?
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Francis Williams
(@Francis95318476) reported
@HSBC_UK On-line banking also appears to be down - when will there be an update?
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L 🐀 she/her
(@L1zzardd) reported
@HSBC_UK Done it thanks baaaaabe. Just don't want it to happen again.. Will you tweet a notice when the app is working again? I don't want to have to keep trying
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Never Heard of Customer service
(@HeardCustomer) reported
@HSBC_UK Also, if it ain't broken don't fix it. Why would you fix a perfectly good and secured way to login for some unreliable login ID? #badcustomerservice
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catty
(@ausejo1405) reported
@HSBC_UK The app is not working for me . iPhone 13 latest iOS. I can login with Face ID then it says to set up digital code , press continue and then service unavailable
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Sinu virchand
(@svirchande) reported
@HSBC_UK App and Browser login not working unable to use HSBC banking system.
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Rachael Duckenfield
(@rach_winnie) reported
Why change something that isn’t broken @HSBC_UK Haven’t been able to log in reliably for days since you made us change how we log in!
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Harish Tailor
(@tarantula1053) reported
@HSBC_UK Just tried logging into my app its not working , asked me to try later. Any idea when service will be restored?
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