HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Will
(@sol_dev_will) reported
@HSBC_UK how long do you keep my secure key locked if I entered wrong answers? As your stupid circular messages to unlock just link to website and back to app in a pointless circle
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Ian Jones 🌹
(@edwinmandella) reported
@HSBC_UK I’m trying to get support from your chat to us feature on my banking app. 25 minutes ago it said a human would be with me in 15 minutes. Any comment?
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emeles: wheres my Blue Tick?🏴🇬🇧🇪🇺
(@emelschwartz) reported
@HSBC_UK And yet there is no damn given about customers digitally or not……you decide and change wether I want it or not! So it’s rubbish interest rates for savings, appalling bad customer support and now this! Time to do to HSBC as you do to customers…….ignore this and dump the bank!
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Nikki 🇬🇧 🇫🇮 🇨🇦
(@MJ_JJ061215) reported
@HSBC_UK Yes please...it's awful beyond words. It needs a serious overhaul.
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Julian Corlett
(@corlett_julian) reported
@THERussellGrant @HSBC_UK I share your exasperation, Russell, although my bank is different to yours. As you say, the personal service is almost completely gone. There's little, if any, regard for the impact on customers. Less still any understanding of its pivotal importance. I'm on my soap box now.
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Russell Grant
(@THERussellGrant) reported
Bloody technology: with banks closing branches so the personal service has almost completely gone I was shunted onto the @HSBC_UK app and it took ages for me to get used to it. Now they’ve changed it again and stupidly on a Sun sq my 🪐 day I’ve tried it for the first time FFS 🤬
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Clive Patchett
(@clivep500) reported
@no1sunkfarmer @HSBC_UK Farmers a good target for scammers who know they have access to large working capital funding and therefore make good targets. One of my customers was hit for £137000. Fortunately for them the bank stood it, but it wasn’t obliged to. Glad you didn’t get done. Be vigilant.
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Neil McEwan
(@Neil1637) reported
Shockingly bad service by @HSBC_UK. App chat failed to resolve (FTR). Cust Serv FTR. Cust Serv Manager FTR. Complaints Dept never bothered to answer phone (45mins in total). Potentially unable to use card. Advice from @HSBC_UK was to withdraw cash and keep on person.... #really
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clara
(@farming_clara01) reported
@no1sunkfarmer @HSBC_UK I don't do online banking, I like to sleep at night knowing that some **** face ain't emptying my bank account
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Jenny Drife
(@DrifeJenny) reported
Shout out to @HSBC_UK and their No Fixed Address scheme - my team can now support our patients to open bank accounts without proof of address 👏👏👏
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Marcel Knobil
(@MarcelKnobil) reported
@HSBC_UK @EmmaRaducanu I have such atrocious experiences with HSBC. I feel I must warn others that I have found it's service absolutely abysmal. Please consider other financial services.
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Donald Gill
(@DonaldG48377139) reported
@HSBC_UK I have been advised that as an UK Pensioner living in South Africa I can open an online UK Bank account and have my pension paid into it. However the website application does not seem to allow this...
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teriyakiburns
(@teriyakiburns) reported
@sambakey @HSBC_UK I can't even log in to the app. "Something went wrong" is all it says, though the pin code generation works fine.
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Marcel Knobil
(@MarcelKnobil) reported
@HSBC_UK I have such atrocious experiences with HSBC. I feel I must warn others that I have found its service absolutely abysmal. Please consider other financial services.
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Russell Grant
(@THERussellGrant) reported
@HSBC_UK I’ve tried again and these immortal words “we’re currently experiencing a high volume of calls … blah blah 15 minutes wait time … “ I guess Sun sq Saturn has won. Thanks for your help. Abi, but all to no avail as I wanted to simply use my fingerprint … so here’s to HSBC 👆🏼
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