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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Slough, England 1
Hackney, England 1
Folkestone, England 1
Witney, England 1
Newham, England 1
Ventnor, England 1
Harrogate, England 1
Kingston upon Hull, England 1
Rugby, England 1
Kettering, England 1
Normanton, England 1
Carlisle, England 1
Bude, England 2
Portsmouth, England 1
Leeds, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • space0day
    Space0day (@space0day) reported

    @HSBC_UK Hey Team , it's been 1 month and I've not received my debit card on an overseas address. Even i didn't receive any update on mail whether it's dispatched or not. Please help me...

  • John_Banks12
    John Banks (@John_Banks12) reported

    @HSBC_UK Since no one responds on the hsbc account and Hsbc Australia don't seem to have one, I wondered if you (who I'm also a customer with, could help?

  • LaurenRose94_
    Lauren 🦋 (@LaurenRose94_) reported

    @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

  • niks_nke
    Ritesh Mishra🇮🇳 (@niks_nke) reported

    Worst experience with HSBC Bank. @HSBC_IN @HSBC @HSBC_UK Extremely unprofessional handling of customer concerns. Instead of resolving the issue, the team seems to be relying on delaying tactics and providing no meaningful response. Very disappointing. #HSBC #CustomerService

  • Zlatans1985
    Zlatan1985 (@Zlatans1985) reported

    @DungeonsJoypads @HSBC_UK an overseas call center will basically be a triage these days, the staff will have basic info on your account and can do nothing but log the issue. they will be locked down due to fear of data leaks by rouge staff etc....

  • Tedtalks13
    Teds (@Tedtalks13) reported

    @HSBC_UK @WalsallCouncil Whenever your board is ready and want to actually get answer with out gaps you have my number and if I hadn’t of wiped bottoms on the energy legals via foi you would of been in **** of tax payers money

  • Jack_McClure
    Jack (@Jack_McClure) reported

    @HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee

  • NeuralNerdz
    NeuralNerdz (@NeuralNerdz) reported

    @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

  • mattyblinkster
    Matt (@mattyblinkster) reported

    @upsteve1 @HSBC_UK Look At my post I have had the same issue! Shocking the way @hsbc are now wasn’t like that when I started banking with them many years ago!

  • BigHairyJack
    Jack Vaughn (@BigHairyJack) reported

    @HSBC_UK Having ordered a new secure key (the old one got deactivated for no good reason and couldn't be reactivated) I'm now told that it can take up to 7 working days to get to me. Leaving me 11 days without being able to access my account. I think it's time to switch bank.

  • Marionblacker1
    Marion Blacker (@Marionblacker1) reported

    @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

  • ChristianL94056
    Christian Lam (@ChristianL94056) reported

    @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

  • rachgooden
    Rachel Gooden (@rachgooden) reported

    @HSBC_UK need help with a mortgage account number .. pls can someone DM me

  • Rrrrr_EJ
    Em JR (@Rrrrr_EJ) reported

    @HSBC_UK are there technical issues with your app, this morning. Very strange details being shown when I log on.

  • SallyF100
    Sally F 💙 (@SallyF100) reported

    @HSBC_UK I have been trying for an hour and a half this morning to make a payment on behalf of my mother, for whom I have power-of-attorney, and your operator has now hung up on me. This is terrible service, it can’t be this hard to make a pyt.

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