HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Shenton
(@RachelShenton) reported
@HSBC_UK can you call me urgently. I’ve been trying to contact you for over a week…I’ve spent hours on hold, been cut off, told I’d get a call back (didn’t) and the issue still isn’t resolved 😢
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Simon_Howell
(@Simon_J_Howell) reported
Just spent half an hour on hold to HSBC Business @HSBC_UK. Their telephone hold music is especially awful. The could use The Kinks "Tired of Waiting for You". Any other suggestions?
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Kirk Mason
(@KirkosOfficial) reported
@HSBC_UK hi I’m trying to pay off my HABC credit card however I’m unable to on the app as I don’t have a current account with yourselves. Wish I knew this before I opened the account. How else can I make a payment? My own bank are unable to help.
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Bielsa brought us to the uplands
(@penderel) reported
@HSBC_UK I am already stuck waiting on a call to be answered. I now have more serious concerns about the underlying issue.
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Helen Costello
(@HelenCostello4) reported
@Samanth75858460 @HSBC_UK Seems to be a lot of tweets about this issue Samantha. I’ve tweeted as I cdnt get thru on the phone. Cant open a saver. Banked with hsbc for 40 years. Crazy.
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Liam C Reed
(@ReedyLiam) reported
@HSBC_UK I’ve experienced some of the worst customer service experience in my life today. I’ve rang to follow up on a complaint and both times the person has disappeared on the call after poorly handling the complaint. Colleague overheard in the office and couldn’t believe it.
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Anand Gupta
(@anandcheam) reported
@HSBC_UK is the app down? It says Service unavailable
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Henry 🐦
(@aLDNPigeon) reported
@HSBC_UK It looks like your UK business site is not secure, so customers can't log in right now - is that right? No SSL certificate is showing so it's HTTP rather than HTTPS #HSBCbusiness
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Aleks
(@alekscz1) reported
from
City of London, England
@HSBC_UK a beg fix your app
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@Stoner #BackBoris100%
(@stoner1968) reported
@CromwellStuff I’ve started to pay by cash as the bank’s customer service is shocking! @HSBC_UK @LloydsBank are awful!
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Myk Duncalf
(@mykd83) reported
@HSBC_UK I'm getting a SERR_10012 error trying to set up a new payee online, but the status page says everything is working 🤔
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andrew perrin
(@andrewperrin83) reported
@HSBC_UK @itittatwifey @HSBC Same thing is happening to me, trying to transfer money from my current account. But get same error message when trying to set up new payee!
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Paul Oz
(@PaulOz) reported
@HSBC_UK Does anyone actually answer the phone at your place? On hold now for 40 minutes. Online chat is 'system error'. Despicable service levels!
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Henrique Costa Neves
(@henriquebacksno) reported
from
Camden Town, England
@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
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Cerian Shaw
(@CerianShaw) reported
@HSBC_UK anyone working today? 47 mins and waiting for someone to pick up the phone!! You call that customer @service!!
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