HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
Check Current Status
Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Naveed Khan
(@NaveedPKi) reported
@HSBC_UK Appalling service standards..spent nearly 3 hours to unblock a card (nor prior comms) but futile....no one knows what they need to do...dont have the courtesy to call back when they disconnect your call. #shame to it highest
-
Andrea Henry
(@AndreaAnn_M) reported
@sneakersnstuff still waiting for a response to why my trainers are not with me and you’ve taken money from my account to be delivered incorrect. I’ve raised a dispute with @HSBC_UK and might be waiting for a long time! @sneakersnstuff this is really bad and terrible service
-
Morningbird
(@southgate_penny) reported
@HSBC_UK @nationaltrust It’s a tiny tiny start. Now, to make up for the presumably absolutely massive amounts you have invested in fossil fuels over the past 40 decades could you please make sure no more are taken down and millions more planted. We need billions of trees now.
-
Sa.Ne.M. Al.P.Er
(@sanemalper) reported
@HSBC_UK is there a problem with your customer services? I’ve been simultaneously on the phone, on the app chat and on the browser chat to get through to a human agent for over an hour now !!! 😡😡😡
-
Andrzej Cichocki
(@combatopera) reported
@HSBC_UK @Jinenken it's painfully slow. when you tap on something it takes over a second to respond. my atari was faster than this
-
Alex Darby
(@TrentTech) reported
The new UI in the @HSBC_UK mobile banking app is awful. For example, where you used to be able go into an account and see all the info at a glance, you now have to swipe down to see the info. The overall UX of it is ironically more complicated due to the "simplified" UI.
-
Alpha Persei
(@PerseiAlpha) reported
@HSBC_UK It wasn’t an enquiry, it was a grumble. I have to approve payments via your fraud team, who are working from home. My point was that this is not secure at all. I am giving confidential information to someone overseas, sitting in a room with other people around.
-
Elena
(@Elena_haf) reported
@HSBC_UK the app is refusing transfers what’s the issue?
-
Alix
(@too_many_pies) reported
@HSBC_UK I’ve have been on the phone to 6 agents this morning who have all transferred me or cut me off trying to sort out ongoing fraudulent activity on my account. I have no money as I can’t access my account but hackers can still gamble away!!!! Worst customer services ever
-
Ash Lawson
(@ashlawson) reported
@HSBC_UK your ‘security’ measures make your app, online and phone banking entirely unusable. You have too many ambiguously named factors and enough secret answers to write my biography. Yet I can’t log in. 🤬
-
Roisin
(@roisinrogers) reported
@HSBC_UK your new app is terrible please go back to the old one!!
-
J M R
(@utlaegr) reported
@HSBC_UK So, still no progress. Had to go into the branch but each time they tried phoning, the call was disconnected. Filled in forms to set up telephone banking but when I phone the number given to register, it says I can't use the service because I haven't registered. A joke!
-
colin burke
(@twitburkie) reported
@HSBC_UK how do we obtain replacement for my wife's credit card following fraudulent activity. I've been told to do this in the app, but only have that option for my own credit card. My wife doesn't have this card listed as an option and was advised I can do so in the app. Help!
-
Bubsey
(@Bubsey4) reported
@HSBC_UK It is the latest version clearly an issue from HSBC UK end
-
Natalie Straker
(@SJNatsB) reported
@HSBC_UK App update - said Password was wrong - incorrect security questions so can't reset now either - locked out app and online - 47min and waiting on hold to Customer Service - can anyone help?
Check Current Status