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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Glasgow, Scotland 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
Sheffield, England 1
North Somerset, England 1
Woodford Green, England 1
Rotherham, England 1
Milton Keynes, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • roger_payne
    Roj (@roger_payne) reported

    @HSBC_UK spent nearly 2 hours trying to open a charitable account today. Went round and round with your online chat. Got cut off twice ! Stop don’t have an account and being told to ring tomorrow to arrange online appointment next month !! Laughable. Really shocking cust service

  • rachelgmarks
    Sir Rachel Marks (@rachelgmarks) reported

    @meganjherbert @WeDontHaveTime We need a law to stop big companies (hello @HSBC_UK ) refusing to support older App versions and only supporting Apps which run on newer models. My android 6 is perfectly fine thanks, so why can't companies keep Apps that work?

  • rtid75
    rtid75 (@rtid75) reported

    @HSBC_UK I'm not a business customer, but I expect I'm going to be an ex credit card customer.

  • ibbitsc
    Chris Ibbitson (@ibbitsc) reported

    Love how @chase_uk don’t charge for withdrawing cash via a @Chase ATM in the US - they treat you like you are a customer of the same bank! Shame @HSBC_UK can’t do the same (and offer better FX rates!)

  • Franchi1Stef
    Stef Franchi (@Franchi1Stef) reported

    @HSBC_UK Usual big business intro of I’m here to help please DM me and when you do zero responses back. Not even an acknowledgment. Disappointed but equally not surprised HSBC service is in the race to the bottom in supporting it’s customer

  • Lufctwit
    LUFC-MOT (@Lufctwit) reported

    @HSBC_UK trying to make an urgent payment on your app and getting the message 'this service is currently unavailable, please try again later'. Do you know when it will be working again as its an urgent payment that needs to be made before 5pm.

  • CivilityW
    CivilityWars (@CivilityW) reported

    @HSBC_UK 1/2Your customer service is shocking. My daughter is recently back from Australia and trying to get a new card from her bank account. She took her passport and a previous letter from you with her address on it but the tiller would not let her access her account.

  • Aabdullah_2012
    Abdullah (@Aabdullah_2012) reported

    @HSBC_UK Hello, can you send me the electronic payment team number please as I’m having an issue with an international payment and couldn’t find their contact number. Thanks in advance

  • HarleyFinley
    Harley..🥞 (@HarleyFinley) reported

    @HSBC_UK bit stupid you can’t just download a statement from the current date and have to either “try” and get one in branch or wait 5 working days for a printed one

  • Maylor
    Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England

    @bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.

  • acaciathorns
    Nish (@acaciathorns) reported

    @HSBC_UK I have called and messaged about my account and either been cut off or chat replies a long while later (my in-app notifications do not work). Can I please get some support?

  • andrew_lucas2
    Andrew (@andrew_lucas2) reported

    @HSBC_UK almost impossible to open a children's bank account. Won't accept id online and when i go in branch they need the children who are at school and the branch only opens 9.30-2.30 Monday to Friday. How do i open a childrens account with you or do i go Halifax who are open 1

  • LauraMa06531046
    Laura Manson (@LauraMa06531046) reported

    @HSBC @HSBC_UK please can someone message me on the above issue!

  • cipnt
    Ciprian 🇺🇦 (@cipnt) reported

    @StewartMitchell @HSBC_UK It's probably just one of many factors that on their own would not cause a failure to login/use the account, but if enough of these fail then there is a good chance something dodgy going on and they would like to ask for further checks or manually verify it's the account holder

  • _gordongeorge
    Gordon (@_gordongeorge) reported

    @HSBC_UK 90-minute wait to chat to you online. 30-minute wait to talk to someone in a branch. How do I actually get help?

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