HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Eb
(@ivoryeboknee) reported
@HSBC_UK Cheers for that, was more concerned about the customer service 👍🏻
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Anna O Donoghue
(@AnnaODonoghue6) reported
@HSBC_UK @ivoryeboknee Your customer service is disgraceful - have spent total of 3 hours since yesterday to sort out a serious issue and 0 customer service from you - will be cling my account that I have held for 20 years Monday morning
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Lisa
(@LisaC21) reported
@HSBC_UK I can’t get into my online accounts, my digital secure key is on a phone I don’t have anymore. Yes can only contact you if I log in - which I can’t 😭😭😭😭
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Anna O Donoghue
(@AnnaODonoghue6) reported
@rachelktobin @HSBC_UK I have been trying to speak to online banking since yesterday 3pm - you wait 40 mins to be answered - tell them your issue and then you get cut off - ridiculous - will be changing. Banks Monday morning
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Puneet Dokania
(@puneetdokania) reported
@HSBC_UK Looks like it’s time to switch to a better bank (perhaps @BarclaysUK, not sure) that can provide reasonably good services. ~5 years with HSBC, first time needed customer service, struggling for last many weeks to get a stupid job done.
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Anthony R
(@acrpne) reported
@HSBC_UK anyone actually working your phones?
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Natalie Chadwick
(@nac1973) reported
@HSBC_UK No still didn’t get through. Trying again today. Shocking customer service
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Mandy Turka Bansal
(@MandyTB08) reported
@HSBC_UK your Customer service is awful..have been trying to get through to speak to someone about my account for 2 days now and have given up after being on the call for 60 mins! You notified me that there was fraud on my account and closed my mobile and online banking access!
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Lisa
(@LisaC21) reported
@HSBC_UK Yes Thanks Bjorn - After an hour on hold I managed to get hold of someone to help
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chahu
(@_chahu_) reported
@HSBC_UK what time are your express banking machines open please? There's nothing on your website to tell me, and you're very usefully only open 10-4... When I'm at work.
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am
(@amsjo) reported
@HSBC_UK are you having problems with being able to log onto internet banking?
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Anthony R
(@acrpne) reported
@HSBC_UK Utter dog 💩 service on your telephone banking
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Kirsti
(@KirstiWenn) reported
@HSBC_UK 35m waiting to speak to someone on the phone because you didn’t do something properly 14 years ago! No need for poor customer service.
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Beth
(@beth_sounds) reported
@HSBC_UK my account is suspended because I made a small payment you've decided could be fraudulent although you verified the payee's details. The message says to call Customer Service but that is closed. What do I do?
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Sahajesh Patel
(@SahajeshPatel) reported
@HSBC_UK Hi, is it possible for two different people to use the same mobile banking app? I can’t see an option for person A to log out fully (and keep Digital Secure Key) and for person B to also use the app on the same phone to access *their* mobile banking setup.
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