HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Prashant Kakodkar
(@pkakodkar001) reported
@HSBC_UK Have been trying to contact. On phone for 75 minutes now. The chat assistant not working. Poor service. Poor experience.
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Denny Warriors FC
(@WarriorsDenny) reported
@santanderuk @BankofScotland @HSBC_UK why can you help us?
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Robbie Sedgwick
(@Rjsedg) reported
@HSBC_UK been on hold for 25 mins have previously called earlier and left DMs. Very poor service
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lynda money❤️🇪🇺🌙🌿
(@MoneyLynda) reported
@HSBC_UK Waiting now for 45mins to speak to someone! Anyone ! Crap customer service
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Angela Rawson 💙
(@angel_a38) reported
@HSBC_UK I have been on hold with your telephone banking service for 2 hours and 40 minutes. I have spoken to two poeple and am waiting to speak to a third.
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Jonathan Errington
(@Rjonroberts3rd) reported
@HSBC_UK why have I not been able to use my card online for nearly a week now?? Flipping joke, has caused some proper issues
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Walter Mitty
(@WalterMitty1939) reported
@HSBC_UK what a truly abysmal service from this bank. For 2 days I’ve been trying to contact this bank, and today once again after 30 minutes I’ve been cut off when being transferred Bloody awful.
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Shruthi Srinivasan
(@Shruthi_SS) reported
Erm @HSBC_UK I have been on hold for 4 hours trying to open a joint account (existing Premier customer and my partner has completed the pre checks which took at hour over phone). What is going on? Why do i have to spend hours on hold? Why cant i do this online or ta branch?
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Will Melling
(@WillMelling) reported
@HSBC_UK Hi. Why have you changed on-line banking (on PC) so that I can't see anything other than my balance - can't check on recent payments or deposits or see any useful info? It's awful.
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Vicky Jones
(@VickylizJones) reported
@HSBC_UK can you help with this query please?
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Jo Monery
(@jomonery1) reported
@HSBC_UK I need urgent help. You’ve blocked my account and currently in Australian hotel quarantine. I’ve called 4 times and none of your staff are able to unlock it. We have no access to our money. Can anyone help me? Going around in circles on your call centers
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Adam
(@AdamGetliff) reported
Please explain why, on receipt of “call us urgently” call from @HSBC_UK I find that lines close at 8pm, depsite message saying 10pm. EVEN for stolen cards! Liability? I don’t thinlk I have experienced such an appalling level of service in over 30 years
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Jon
(@welshjon58) reported
@DominicFrisby @HSBC_UK try First Direct. Never had a problem with them, if you ignore the time I waited for 2 rings before they answered
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vanessa pedder
(@pedder_vanessa) reported
@HSBC_UK is there anyone on the phones to help business customers? On hold for nearly an hour today and Friday and no one has picked up.
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overworked
(@PodScott) reported
@TheMatthewTerry @HSBC_UK Matthew I’ve had same issue with safeguards. I closed my account sept 7th… they still have not released the money to me!!
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