HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
City of London, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1
Bangor, Wales 1
Chester-le-Street, England 1
Wetherby, England 1
Bristol, England 1
Cambridge, England 1
Gloucester, England 1
Newport, Wales 1
Newcastle upon Tyne, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • noaid80 Aidan Clarke (@noaid80) reported

    @HSBC_UK hi, I’m trying to track the application of an account I’m trying to open, the bot on your website is less than helpful. Can you advise please.

  • behrz behrz09 (@behrz) reported

    @HSBC_UK #hsbc india call centre safeguard service ridiculous no way I disclose private information over the phone HSBC advises against this anyhow

  • Lyndsey_JaneC Lyndsey Jane (@Lyndsey_JaneC) reported

    @HSBC_UK hello my credit card seems to have disappeared from my banking app is this an issue you are having at the moment please?

  • especiallysarah EspeciallySarah (@especiallysarah) reported

    Today I mostly HATE mobile banking apps and how circular they are when your bank decide to upgrade so far your phone no longer works (thank you @HSBC_UK) so you can't log in online, can't use the online chat, can't pay for anything online...

  • Aachyon T Gurung (@Aachyon) reported

    @HSBC_UK After the recent update I am unable to use the app. It won't go past initial bootup screen. I tried uninstalling/reinstalling, switching data/wifi, still no joy. Is it a known issue or just me?

  • AbnerBrowne Andy Weston (@AbnerBrowne) reported

    Dear @HSBC_UK, my app notifications have stopped working *again*. Is this a known issue?

  • AbnerBrowne Andy Weston (@AbnerBrowne) reported

    Dear @HSBC_UK, still having issues receiving notifications on the app. Fine yesterday, not working again today. My notifications are - and always have been - set to on.

  • Gascareservices GasCareServices (South Cave) LTD (@Gascareservices) reported

    @BarclaysUKHelp We have no way of checking to see if our clients have paid us, no way to set up any DD or SO and it’s pay day for our employees next week!! This simply is not good enough. If it is not sorted tomorrow, so we have full access, we will be moving back to @HSBC_UK

  • TheShrewArms The Shrewsbury Arms (@TheShrewArms) reported

    @HSBC_UK is there a problem with the update on the new mobile banking app?!!! It won't let me update the app and won't let me log in? Other apps all fine 🤔

  • 0151PNap Paul (@0151PNap) reported

    @HSBC_UK is ur business banking app down? Trying to pay a cheque in for 2 days now and get continual system error? That's when I can get it to accept the pictures 🤬

  • mimimconnen Mimi love💖 (@mimimconnen) reported

    @HSBC_UK- I JUST WANT TO STOP MY CARD! I am having such a vad experience with hsbc. I am away from UK- lost my card, I don't have any account info or online logon details but hsbc has no option to stop my card without it. I find this ridiculous. Any help is appreciated.

  • cmedigital CME Digital (@cmedigital) reported

    Judging by the deafening silence from @HSBC_UK in connection with an account issue of their making. After nearly 20 years - we looking for new bankers any recommendations?

  • RachelH20552606 RachelH (@RachelH20552606) reported

    @HSBC_UK what is going on with your app? I can't access it as it needs updating, but I can't update it. So now I can't use internet banking as I can't use app to generate a code. I'm locked out of banking!!

  • ro848411 Ryan🌙 (@ro848411) reported

    @HSBC_UK New customer here, I’m not getting notifications in the app for when money goes in or out. How long after enabling them does it take effect?

  • EdPaiceARI Edward Paice (@EdPaiceARI) reported

    @HSBC_UK Impossible to speak to anyone this morning. Have been trying for more than an hour. When eventually connected the phone line your end is so bad it's impossible to have a conversation.

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