HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Madeleine Gibb
(@MadGibb) reported
@HSBC_UK Had to visit three different towns before finding a branch to pay in cash in a fourth. Fifteen people in the queue! This is not service.. your staff admitted it was becoming a real issue. At least invest in bank hubs in towns!
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Jaimie
(@jaimiebews2222) reported
@HSBC_UK This shittiest bank on earth. Doesn’t give a toss about its customer. Do not bank there.
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IfAIReadTheNews
(@IfAIReadTheNews) reported
@HSBC_UK hi, is there an issue accessing credit card details from the app for all users??
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Sandra Belchamber
(@SandraBelc1) reported
@HSBC_UK I have requested Telephone banking numbers to set up online banking for my children, this is supposed to have been posted twice but over a month later we still haven’t received them, can’t get through to customer services, the bank branch can’t help, please help!
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Espresso-Head
(@EspressoHeadLB) reported
@HSBC_UK I can’t access your mobile business app, for the last 2 days it says server unavailable… can you assist?
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Emily 🌻
(@emily08923_) reported
@HSBC_UK My 73 year old mother has been treated disgustingly by HSBC, due to an error that was your fault. Can a manager from complaints call her?
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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LRSD
(@LRSDancers) reported
@HSBC_UK can you help with my Global Money account? Payments keep being declined but I am still being charged. No one answering the phone and I just get cut off
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Joe Fletcher
(@JoeJFletcher) reported
@HSBC_UK On hold for 35 minutes this morning and then told I would need to speak to someone in a branch. Already being advised it might take another 30 minutes on hold. Is this really an acceptable level of service?
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Yasir Shahzad
(@yasershezad) reported
@HSBC_UK one of worst customer service in Birmingham New street and Birmingham centenary square, open online account for my children, loaded everything as per process however the service given is quite appalling,no clarity as went twice, two different people and both not helpful
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Martin Casper J Keatings (Deceased)
(@MartinJKeatings) reported
That moment when you livestream your desktop to @HSBC_UK's tech team and show them a glitch which prevents every one of their customers setting up standing orders to businesses, but not to other consumers! 2 years this has been going on HSBC!!!
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Jaimie
(@jaimiebews2222) reported
@HSBC_UK You weren’t sorry. I complained. A complete joke of a company. I don’t know what’s changed in the last 5 years but you’re terrible now. Prospective customers please avoid.
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J4YHUNT3R
(@J4YHUNT3R) reported
Day 2 of trying to speak to someone at @HSBC_UK Customer Service. Your service is truly shocking I may add.
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Leonte Marius
(@LeonteMarius6) reported
@HSBC_UK You don't support anyone with nothing so f u
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