HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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John hayek
(@john_hayek) reported
@HSBC_UK your customer support online help is ridiculous so does phone banking. It takes forever and you are faced with ‘ high volume’ messages even though you are outsourcing support for ‘cost effectiveness. I ve Been back and forth for 2 months now!. So chaotic !
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Ciarán
(@CiaranCR7) reported
@HSBC_UK hi I spent 20 minutes waiting on getting through to one of your customer services advisors and when they answered they hung up the phone on me! Totally unacceptable.
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Lesley Hayes
(@Woofh) reported
@RevRichardColes @LloydsBank I've just been cut off after over an hour on hold to @HSBC_UK. At calling them at their request. After them not replying to emails they asked that send them. Dreadful service.
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Ian Davies
(@iandavies_) reported
@HSBC_UK @firstdirecthelp You have given us new Mastercard debit cards but the ashford branch have said they dont see their machines being upgraded anytime soon as they are quite new. Means we cant pay in cash as you took away the counter. Bit **** isnt it?
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charlie
(@xxxxcccxxggg) reported
@HSBC_UK I have been locked out of my accounts for almost a week now, spent hours on hold and online chat is useless and call backs are pointless. I just want access to my money, not that difficult is it 😡
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tish hanifan
(@tish8515) reported
@Sumi97027935 Similar experience and can’t access my business account at all . Over a week now !! Will be moving account Shameful #CustomerService @HSBC_UK @HSBC
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Chille - host of MGR
(@MGR_Chille) reported
Got to say it's pretty bad @HSBC_UK I lost my bank card last week in my Covid daze and the fact it takes 8 working days for a replacement is crazy. And the fact I have to visit a bank to even pick it up. *Plus my local branch is closed till 16th.
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sunjay g ⭕️
(@SunjayGohil) reported
@HSBC_UK just got through to Micheal in your business department 03455873533, explained my issues and mid way disconnected me, rang back again he didn’t even apologise as this time rather then disconnecting me he just left me on hold!! Not happy with the service I’ve received!😡
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Jiten Vaja
(@JitenVaja) reported
Dear @HSBC_UK I've been waiting to speak to someone on the phone for almost 20 minutes now as I can't do what I need to via other means!!!!!!!!!!!! This is not good customer service.
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laura walton
(@laurawalton7) reported
@HSBC_UK your complaint department is an absolute joke you have lied and lied and lied and now won’t to close the complaint when you haven’t resolved it!!! Poor customer service and as an account holder for 25 years I will now be closing my account
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Faiz
(@Faiz8925) reported
@HSBC_UK I have been waiting almost 5 months for a dispute to be solved! Only today I have been informed you need more time! I mean how much more time isn’t 5 months enough? Poor customer service.
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Xoriatopoula
(@xoriatopoula) reported
@HSBC_UK Dear HSBC, your premier support is pathetic. You obviously don't need new customers but you are going to loose existing ones.
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sunjay g ⭕️
(@SunjayGohil) reported
@HSBC_UK His name is Micheal kettle, and if eh doesn’t want to help customers he should give his job upto someone that does want to help people, your paying someone to disconnect customers!!
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Johnny Nobull
(@Johnny_Nobull) reported
@HSBC_UK I sorted it out by opening an account with Barclays Bank. Your service is an utter disgrace.
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DERO MOSTLY
(@DeroMostly) reported
@HSBC_UK hi. I paid an online cheque in last night via mobile and it went in. Yet this morning my account says cheque failed. I still have the cheque but an error comes up when trying again. The cheque seems fine so what should I do now?
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