HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Molly💙
(@MollyElleshax) reported
@O2 Spoke to costumer service you guys are a joke taking so much money from me and refuse me a refund thanks @HSBC_UK for sorting it out for me
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Robert
(@waddledogie) reported
@DavidButler34 @NaomiLWood @HSBC_UK To charge us for not providing a very good service.
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Christina Hoghton
(@CMHoghton) reported
@Buffy77 @HSBC_UK @Google It's double annoying as the app is used as verification to login into online banking on a laptop so can't get into my accounts that way either. There must be a huge crossover of HSBC customers who have bought this new phone and are affected
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Sharon Canavar
(@sharoncanavar) reported
Solid 47 minutes on hold with @HSBC_UK I just want to place a @guardian ad for jobs for which you can't understand why my c/c won't work, so bounced me to someone else. Help!
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RPH 🎲
(@rphx111) reported
@HSBC_UK I raised a complaint on the online form but no-ones got back in touch?? Can you help!!! Please urgently get in touch
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KickingK
(@yorkiek) reported
@HSBC_UK Hi i’ve changed my mobile phone and can’t access my HSBC app now How do I reset it up please
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meimei83
(@meimei2502) reported
@HSBC_UK I sent private message requesting help about reinstating my internet and telephone banking and have had no reply yet. I cannot enter UK at present to visit a branch so need other solutions.
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c h a r l o t t e
(@guiltyavocado) reported
@HSBC_UK yes. multiple times. same problem.
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Chris Botham
(@ChrisBotham1) reported
@HSBC_UK can you fix your app, I've got **** to do
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Linda Ribeiro
(@LindaGunn3) reported
@HSBC_UK Thank you..And I've have sent you some suggestions on how to resolve issues by actually speaking to people .. thankfully the money taken is being returned but the experience of your customer service will sadly last a lot longer
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Your Crypto Father
(@UrCryptoDad) reported
@RevolutApp how #crypto friendly are you? Say very, and that you won’t block payments and it’s a date. These people think it’s the devil and want to decide how I spend my money (yawn). @monzo @HSBC_UK
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Stephen Naylor
(@stephennaylor) reported
Excellent service from @HSBC_UK as ever. Call in response to their message, wait 15 minutes, get passed to second person who apparently is wrong person then to third who cuts me off. How do the banks get away with such awful customer service?
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Moy/Inde
(@indesii_) reported
@HSBC_UK I've registered for online&mobile banking, but I don't have a Secure Key. Nowhere during registration did I see a code, and I can't generate a new code as I can't log in because I don't have a Secure Key to begin with, and I need it to log in! Help?!
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Marcelo Carlos
(@marcelocarlosbr) reported
@HSBC_UK Hi, the mobile app won't work with pixel 6. I can see this is affecting most (possibly all) pixel 6/6 pro users. Any ETA on the fix? Thanks
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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