HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

Less
More

hsbc-uk Hero Image

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 8
Chester, England 2
Chatham, England 2
Tower Hamlets, England 2
Guildford, England 1
Manchester, England 1
Andover, England 1
Walthamstow, England 1
Liverpool, England 1
Glasgow, Scotland 1
Cheltenham, England 1
Ruthin, Wales 1
Derby, England 1
Soham, England 1
Dundee, Scotland 1
Newcastle upon Tyne, England 1
Newham, England 1
Southampton, England 1
Wembley, England 1
Saint Neots, England 1
Falkirk, Scotland 1
Great Malvern, England 1
Plymouth, England 1
Bristol, England 1
Doncaster, England 1
Leeds, England 1
Newport, England 1
Nuneaton, England 1
Farnborough, England 1
Ipswich, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewWard12 Andrew Ward (@AndrewWard12) reported

    @HSBC_UK @ChelAcutt Dear HSBC, please update your app. I have been in touch with you about not being able to use the app since 15 Nov, all the responses are the ‘engineers are working on it and can’t give time scale but fingers crossed’. There is still no update available. Please get on with it!

  • TeamMegafreakPT TeamMegafreakTraining (@TeamMegafreakPT) reported

    @HSBC_UK any reason my #hsbckinetic account won't log in?

  • wihockeyguy hockeyguy (@wihockeyguy) reported

    @WishesAndLists @HSBC_UK Stopped working hours before I updated to the new iOS, I don’t think the update is the issue. Starting to become widespread issue.

  • cjophillips Christopher Phillips (@cjophillips) reported

    @HSBC_UK Your app isn’t working on my phone since I downloaded the latest IOS & there isn’t a new update on the App Store. The ‘chat’ function on your website is a bot that says it doesn’t understand, and I called your phone line but queued for 20 minutes without reply. Help. 😳

  • polputkettleon Pollyanna (@polputkettleon) reported

    @HSBC_UK on hold for over an hour for the last 3 days trying to get through to a human… sort out your customer services - this is appalling!!! 😡

  • jezdolan Jez Dolan (@jezdolan) reported

    @Sandra25San25 @HSBC @HSBC_UK HSBC are awful. I had ongoing problems with them, but FAR worse in their ongoing global investment in fossil fuels. Building coal-fired power plants in developing countries to make money for shareholders. Corrupt. Do not use.

  • Patrick31089171 Patrick Bell (@Patrick31089171) reported

    @HSBC_UK hello hsbc. You locked me out of my account because I authorised a money transfer and now your customer service line is so terrible I cannot unlock it. Respond back sometime so I can start living my life again. Xxx

  • WishesAndLists EHARRIS (@WishesAndLists) reported

    @HSBC_UK I upgraded to the latest version of IOS and now the app isn’t working. I DM’d you & was told to ring the online banking team to get them to help reset the app. I rang but was cut off before I’d even finished explaining the issue. How can I get this app problem resolved?

  • jilliee73 jilliee73 (@jilliee73) reported

    @HSBC_UK Why? They are never correct, it's a waste, a security issue and if you can do it for other accounts why not these?

  • mmmmmrob Rob Styles (@mmmmmrob) reported

    Received letter from @HSBC_UK saying to call them on 03455 857 567, which gives a recorded message saying the number has changed… to 03457 404 404 (I kid you not they choose the world's most famous error code as their number)

  • nayy_arnold Nay Arnold (@nayy_arnold) reported

    @HSBC_UK Where do I find the ‘reset log on details’ will that be on the website?

  • seanwilkenqc Sean Wilken (@seanwilkenqc) reported

    @DinahRoseQC @GreatStrides65 @HSBC_UK Dogs are terrible tea makers. For a start they can never understand why breakfast tea is not actually a meal

  • jonbutler76 Jonathan Butler (@jonbutler76) reported

    There is no doubt that @HSBC_UK has the worst customer service EVER!!! Over 1 hour on hold, the same on their online chat and still@not spoken to anyone??? Useless! But apparently my call is important to them…. Clearly not!

  • jtmillarphoto James Millar (@jtmillarphoto) reported

    @HSBC_UK Yes Andy I’ve been trying that and other numbers for two days now and it’s neigh on impossible to reach anyone.

  • mad_ad hi (@mad_ad) reported

    So it’s still on the website that means now I have to log in there every time to balance my spreadsheet great. @HSBC_UK @HSBC ugh

Map Check Current Status