HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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*iStandWith…*
(@iPoof) reported
@HSBC_UK @jagg88 You need to find out when please. A final version of iOS 16 is due out next week. Are you saying your app will work next week? Confused as to why your app is the only one not working still.
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Jenn_A
(@55_jadore) reported
I'm just going to use my @monzo for future transactions because @HSBC_UK has let me down. This 120 days to raise a dispute for an event that was cancelled outside of the 120 days is ridiculous. So no refund for something that was out of my control....
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A₪D®EW™
(@DIO_TI_AMA) reported
For those who have had issues with the @HSBC_UK banking app on iOS 16 beta, the latest app update now means the app works fine on iOS 16 #hsbc #iOS16 #Apple
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linda mcdonald
(@lindamcdonald2) reported
@hameda456 @HSBC_UK @GeogAndy I have waited around 3 weeks,but i have just heard back from them.Apparently they are working well behind schedule .probably all working from home
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Jenni P ❤ 🇺🇦 ❤
(@JenniP06726609) reported
@HSBC_UK have found a credit card but you make it next to impossible report it quickly and easily. Glad I don't bank with you!
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Effective Clinical Hypnosis
(@EC_hypnosis) reported
@HSBC_UK @TROYmagician Hi. I have been HSBC customer years now, and all well until now! Unhelpful customer service cannot track my visa card renewal and I have waited now 28 working days! My card ends in few days and I'm abroad! How complicated is it to just mail my card properly?
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S. S. George
(@gigeaky) reported
@HSBC_UK on a good note HSBC mobile banking app is finally working on iOS 16 public beta after today's update! #iOS16 #hsbconios16
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Hannah Tunnicliffe
(@htunns) reported
@HSBC_UK such poor customer service. Been waiting 20+ minutes to get through to support and when I am on the call for 45 minutes trying to figure out the issue they transfer me to another team and the call drops. Have to call again and start at the back of the queue. Shocking
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Joel Levitt
(@joel_levitt) reported
@HSBC_UK I have a new phone but can’t get into my old one (water damage) when I log in it just asks to scan a qr code (no other option)
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🏳️🌈Chris Danks
(@christesla) reported
@chrismatanle84 @treehorse1971 @HSBC_UK Force check for updates by sliding down and let it scan for updates.
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🏳️🌈Chris Danks
(@christesla) reported
@Wroe_Tweet @HSBC_UK I only have HSBC UK & US apps installed. I assume first directs next app update will have iOS 16 support
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Graham Hobson
(@EzaBlade) reported
@HSBC_UK Why do you have a 'Chat' window with noone to chat to? Why does creating a savings acc. say I'm not a UK tax resident when I clearly am? Why do I have 2 accounts that I cannot access but with no indication of why? Your online banking website is an absolute shambles!!
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Joey
(@joey_geoloog) reported
from
Roxton, England
@HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks
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Peter Williams
(@peterkarlw) reported
@HSBC_UK I've changed my mobile phone number and phoned HSBC for help - they tell me that I can't update it on the telephone and in any case it'll take 15 days to update - I'm told to use the app - the app says it's sending a verification code to my old phone - talk about circles
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