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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bristol, England 2
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Glasgow, Scotland 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • HelenLDee
    Helen Davies 💙 (@HelenLDee) reported

    @HSBC_UK What should a customer do when one of your machines swallowed both a cheque and a paying in slip and then said there was error? This customer (it isn't me) can't get through to the branch and there is no sign of the money.

  • timdredge1
    timdredge1 (@timdredge1) reported

    @Sally__D @BruceMairUK @HSBC_UK Sally. Just seen this. Yes the app was down yesterday & possibly day before.

  • jxshjxmes03
    Josh (@jxshjxmes03) reported

    @HSBC_UK hello i’ve just recently opened an account with you guys and i’ve tried to log onto the app and it keeps saying that i’m unable to be verified, could you help me please? thanks, josh.

  • Urukhai43477325
    @Urukhai (@Urukhai43477325) reported

    @HSBC_UK It still won't process the payment, it just reads "error H80" 🤔

  • sumsinbox
    Sumeet Chawla (@sumsinbox) reported

    @HSBC_UK Hi Jack, I have responded to your DM. that official complaint resolution can wait . It is about process improvements , about notifying clients and such changes can take time at your bank . But main problem is that HABC has blocked my thousands of pounds . PLEASE RELEASE MY FUNDS!

  • 1mfmk
    Farhan Masud Khan (@1mfmk) reported

    @HSBC_UK @BBCCiN HSBC - you’re sleeping! Called twice- waited more than 1 hour 40 minutes. Both time line got disconnected. No call back. No text. No service! But good at making profit

  • Just_Chill_N
    Just_Chill_N (@Just_Chill_N) reported

    @HSBC_UK I DM'd you just under an hour ago, & a few times after, no reply, no response, nothing. IS there anyone in? "The official account for HSBC UK. DM us for help 8am-8pm or chat with us 24/7 in mobile or online banking." I am not getting help, I am not getting a response!

  • MaireadBrodie
    Mairead (@MaireadBrodie) reported

    @HSBC_UK I'm trying to reset my mobile banking password. The told me to call the number 03456002290 and its an automated service, but I've been on hold for 45 mins!! Can you help?

  • shipbiulder101
    Paul Rankin (@shipbiulder101) reported

    @HSBC_UK I can't send a payment through the website, I keep getting error code 10004, is there an issue with online banking?

  • EstherEzquerro
    Esther Ezquerro (@EstherEzquerro) reported

    @HSBC_UK I messaged at the beginning of the week for help. Having opened an account with you, but still not received a telephone banking number. Please help.

  • dingleyhythe
    Richard Hingley (@dingleyhythe) reported

    @HSBC_UK @raineykieran1 Idiot in your call centre could not even say how many days the lock out would be, utter bollocks that this is a security issue!

  • guitardaveg
    Dave Green (@guitardaveg) reported

    @HSBC_UK Not having any luck with Confirmation Of Payee (503). Is there a problem with the system?

  • Jer_Hobbs
    Jer Hobbs (@Jer_Hobbs) reported

    @ashortsentence1 @HSBC_UK I’m disgusted at their actions Karl. People with MH issues or established MI need advocacy within the banking sector not unilaterally shutting people down. @HSBC_UK you need to urgently review your customer services in light of this.

  • Jellybooks
    Jellybooks Ltd. (@Jellybooks) reported

    seems impossible to get through to @HSBC_UK hold times are in excess of one hour and if you do get through they put you on another indefinite hold or simply hang up

  • Jamesgeorgepaul
    James (@Jamesgeorgepaul) reported

    @HSBC_UK PLEASE AVOID FOR MORTGAGES! They have now gone back on our mortgage offer so far down the line! Seems like they are doing whatever they can to cancel mortgage offers at a lower rate now that they are at 6%. @MoneySavingExp @comparethemkt

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