HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Manchester, England 2
St Helens, England 1
Hertford, England 1
Blackpool, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
Sheffield, England 1
North Somerset, England 1
Woodford Green, England 1
Rotherham, England 1
Milton Keynes, England 1
Ealing, England 1
City of London, England 1
Folkestone, England 1
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Rochester, England 1
Norwich, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • liznylon Liz Engelsen (@liznylon) reported

    @HSBC_UK your app STILL isn’t working. When are you fixing the issues with iOS15??

  • susan_brunskill Susan Brunskill (@susan_brunskill) reported

    @HSBC_UK been waiting on the online chat for over 40 mins now and still not connected to an operator. Service from HSBC just gets worse every day 👎🏾

  • Joannewestwood4 J westwood (@Joannewestwood4) reported

    @HSBC_UK having problems resetting a digital secure key password - slow send a code back then system error message ? Can you help ? Thank you

  • LewisJo37368267 Lewis John (@LewisJo37368267) reported

    @m8_nvm @HSBC_UK Same problem 21st November

  • BrianUkulele Brian Wernham 🔶 #FBPPR (@BrianUkulele) reported

    @ClaireN79321169 @HSBC_UK HSBC app not working on my Android Google Pixel 6 Pro either

  • FrecklesFieldo Emma Tetlow (@FrecklesFieldo) reported

    @HSBC_UK and to add to this, 'Jun' connected to my livechat and read all my messages but is steadfastly ignoring me. Not even a hello, let alone addressing my problem. Is it HSBC's aim to deliver the worst customer service now?

  • Marcfasting JustMe (@Marcfasting) reported

    @HSBC_UK I’m a non customer. Checked my eligibility for a credit card before applying. Says I’m eligible, then went ahead to apply and got declined with a perfect credit score. How can I raise a complain? Just like every other bank, No one is picking up the phone.

  • BrianUkulele Brian Wernham 🔶 #FBPPR (@BrianUkulele) reported

    @KatKostop @HSBC_UK @GooglePixelFC Me as well. Me as well. HSBC told me that they have no idea when the app fix will be ready Switching all my banking and savings to Starling Bank

  • Kendo694 Kendo69 (@Kendo694) reported

    @HSBC_UK 7 weeks I have been without a bank card for my current account after losing the one I had. Several phone calls and on line complaint forms later I still don't have a replacement bank card. From my experience, HSBC customer service is absolutely awful.

  • hle_x Hayley (@hle_x) reported

    @HSBC_UK hi there, my community football bank account has been shut down with no warning. You still have our monies & I cannot access it at all. Please advise how best to sort this out, telephone banking wasn’t that helpful.

  • jasonfroggett Jason Froggett (@jasonfroggett) reported

    @HSBC_UK There is no link. Please help.

  • kieran_taylor83 Kieran Taylor (@kieran_taylor83) reported

    @HSBC_UK will the app be available on the Google Pixel 6? Got my new phone yesterday now I have no access to my bank account. Any ideas when or if it will be available?

  • digital_hag digital hag (@digital_hag) reported

    @HSBC_UK hi, is there an error with your iOS app? Face ID won’t work but it will work on every other app (and works to unlock my phone)?! I tried unlocking my phone with faceid and going straight to the HSBC app without moving, and it still wouldn’t let me log in!

  • ClaireN79321169 Claire Norris (@ClaireN79321169) reported

    @HSBC_UK are there issues with the mobile banking app? It won’t open. I’m on iPhone and I don’t think I’ve opened the app since I updated the phone last week. I have tried restarting the phone and checking for updates in the App Store.

  • BrianUkulele Brian Wernham 🔶 #FBPPR (@BrianUkulele) reported

    @JoMurph61436123 @HSBC_UK HSBC app not working on my Android Google Pixel 6 Pro either

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