HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Hardman
(@GoutsRossignol) reported
@HSBC_UK why does it take you so long to answer the phone. And then after 39 minutes waiting and speaking to a very off hand operator called Monserrat she cuts me off. I am just trying to change an address and your useless website won’t allow me. You need more staff #useless
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Justin Bentley
(@JustinDB1974) reported
@HSBC_UK I'm an HSBC customer my mum wasn't however I'm trying to set up an Executor account to pay a cheque in, I can only do this by appointment but I can't make an appt online or over the phone. My local branch is shut and I don't fancy a 30 mile round journey to set an appt up
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Chris Dale
(@chrisdaleoxford) reported
@urbanfantasist @HSBC_UK Like other institutional shysters (eg mobile phone and broadband providers) banks put staff where they might win new business, not to help existing customers
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Gilberta
(@Gilbert11435529) reported
@HSBC_UK Hi, I will again and I hope it will lead somewhere. for the record it didn’t help last time
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averil
(@honeysam3) reported
@HSBC_UK Why can't I login to the HSBC app
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averil
(@honeysam3) reported
@HSBC_UK Do you know when the HSBC UK app will be fixed as it's still saying the app has stopped working when I try to open the app. (I have a Nokia 2.2)
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Melania Sciscio
(@La__Mela) reported
@mannyorduna @HSBC_UK UNACCEPTABLE customer service !!! #HSBCUK 😡
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Reece '2 For 1' de Ville
(@devillefilm) reported
My favourite part about being on hold after the 15min mark to @HSBC_UK is the hold music slows down as if even it is running out of patience. Over a week of trying to get a new online password as you can't get it online if you're locked out and branches won't touch online. hell.
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Megan Wrightson
(@MeganGamesby) reported
@HSBC_UK How long is the wait for a reply to complaints? Complaint sent April 16th, still no reply. Even with current covid situation I feel that is very poor customer service
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Katie Coyne
(@KTC____) reported
@HSBC_UK 20 minute wait time for customer services? Really? Going on 40 minutes and more now…
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Mike Parr
(@retromikey6) reported
@HSBC_UK I'm absolutely amazed in 2021 you make it so difficult for a customer to make a one off payment to their credit card! Can't just go online and pay, telephone banking was a complete waste of half hour, guess I'll have to drive to my nearest bank just to pay off my card 🤬
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Manny
(@mannyorduna) reported
@HSBC_UK can someone open up a support ticket? Your lines are always backed up and your web chat isn’t even available on your own website.
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Sam King
(@sam_louis_king) reported
@HSBC_UK i am a new customer and i haven’t received my telephone banking number so i can’t currently access my account, is there anything you can do to help please?
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Dusk Agent
(@theduskagent) reported
The service a @HSBC_UK has let itself down lately. Setting up a joint account, told it takes48hrs, don't hear anything for week to be told "need more info", told another 48hrs and don't hear for 2 weeks. Complain, 10 days later hung up on after an hour on hold #HSBC #disappointed
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Teddy the blue Pei
(@dooseydog) reported
@HSBC_UK Why dont you man the number 03457 404404 and answer customer calls instead of gratuitous self applause , been holding 50 minute to get telephone security number so I can then use online banking and not clog up telephone lines
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