HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Attwood
(@Attwood7Sarah) reported
Not sure how @HSBC_UK could make something so complicated..was on the app and decide I wanted to open a savings account…can’t do this on the app so it directs you to the website. Tried to log on to website with secure code generated and for some reason it doesn’t allow me to do
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Thomas Lister
(@ThomasLister01) reported
@HSBC_UK why won’t you let me access my money?
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alexis swete
(@rosebudswete) reported
@HSBC_UK Yes or rather my fiancé is. I am already a customer.
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appleaddicto
(@appleaddicto) reported
@HSBC_UK Quite possibly the most ludicrous set of charges ever. I mean to pay to RECEIVE funds in GBP. Even long-standing Advanced customers are hit by these nonsensical charges. Absolute **** service.
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Angie Pedley 🧡
(@AngiePedley) reported
@paullewismoney @HSBC_UK The building society staff are friendly and helpful towards a refugee support charity. Unlike the local #hsbc branch who were very unhelpful
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Heather
(@Heather99195844) reported
@HSBC_UK terrible service from you this morning on an account error and your teams are unable to assist and called me a liar.
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laura throb
(@hivelettings) reported
@HSBC_UK worst service EVER when trying to open a new account in the Sunderland branch today. The girl was aggressive, refused to serve me, offered no alternative appointment & the branch was open for another 2 and a half hours.
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clive
(@carer_clive) reported
@HSBC_UK I want to speak with people at a branch near me, not a chat bot, not a call centre agent that has English as a second language, but that's impossible, so this coming year I'll leave, I've been a customer since Midland Bank days, but not much longer
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MissMindstrike
(@MissMindstrike) reported
Do not bank with @HSBC_UK they genuinely are ruining my life. Totally unfair to charge me overdraft interest but block me from paying into my own account
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Robb’s Anti-Growth Coalition
(@muffinman0302) reported
“Let’s automate everything” - @HSBC_UK Cash paying in machine and cheque paying in machine (singlular) in Halifax both broken. Welcome to the modern world. They didn’t mention this nonsense on Tomorrow’s World.
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Angie Pedley 🧡
(@AngiePedley) reported
@paullewismoney @HSBC_UK My local branch of HSBC was no help anyway. The answer to my pleas for help were either 'do it online' or 'we don't do this it's HQ'. When they started charging small charities £5 a month I switched to a building society
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Scott
(@Splott_D) reported
@HSBC_UK just received a customer security form but still have my internet banking from before (closed and reopened a current account). Guessing my details will be the same as before as never closed all my accounts with HSBC. No need to send the form? Did it all online last time
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Paul Thomas
(@paultho08684580) reported
@HSBC_UK HSBC has promised to contact me to resolve issues and another 2 weeks with no response - I am now moving my investment money to other banks - disappointed shareholder and long term client
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Tim C
(@timralph30) reported
PayPal what ******** is going on with my bank duplicating payments or setting up like a DD payments hsbc please correct it’s bank error my account should be £300 in@credit not overdrawn at all I have a basic account @HSBC_UK @HSBC
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Christina Lloyd
(@ChrissieLloyd78) reported
@HSBC_UK will I be able to access/log into the banking app when abroad? I know some apps won't allow you to use them when not in the UK. Thank you
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