HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Meinir Thomas
(@Meinirynysmon) reported
MORE TECH PROBLEMS!Can’t use my online banking on my new phone and trying to sort it has totally stressed me out. @HSBC_UK you are hopless.I follow every step and THEN tell me there are no advisors!Surely to god you can inform people that at the begining of the call!! #hatebanks
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Shane
(@Shaneypooss) reported
@soie_c @HSBC_UK I’ve had the same issue for the last couple of days. Customer service are ridiculously bad. Still no activation codes coming through sms. Issue my end apparently on a new phone 🙃.
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Louise Parlons Bentata
(@LouiseBentata) reported
@HSBC_UK Constantly disappointed by the 1h phone waiting times, reluctance to help set up a business account and the inability to call back when promised. What a disgrace.
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Stephen Alcock
(@SteAlcock) reported
@HSBC_UK No it doesn't, when I select a digital secure key it shows this error. Tried on a desktop, iPad and phone and all say the same thing.
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Louise Parlons Bentata
(@LouiseBentata) reported
Constantly disappointed by the appalling customer service of @HSBC_UK Business Banking. The phone wait times are always an hour, no one calls back when promised, and it seems impossible to open a new bank account. There’s no excuse for such terrible support.
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Doctor Beeching
(@DoctorBeeching1) reported
Daughter closed @HSBC_UK ISA last week in person in Bradford . House purchase iminent. Still not transferred and still not sorted. A further issue amongst many in recent years. Attrocious customer service.
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Anirudh R 🇮🇳
(@anirudharoutray) reported
@HSBC_UK I have submitted Online accnt opening.Till now account not created. I suposed to receice one SMS to share address doc. Yet to receive even after calling custmer care. Please help
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James Curd
(@Curdy125) reported
Hey @HSBC_UK your app isn't working (at least not on Android) - trying to run it on Pixel 6 Pro and when click on the app it doesn't even open.. please help!
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Mark Morgan
(@Morgy1989) reported
@HSBC_UK checked on my hsbc app just now and my credit card information has gone, not there either when I look on the website.
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Linda Welham
(@EminenceLinda) reported
@GemmaFergie @HSBC_UK Gave up on the phone and in the branch. No response to my emails disgusting customer service 😡
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Jason
(@jpo2508) reported
@HSBC_UK fantastic service today, NOT! Make a complaint over the phone, basically get ignored so ask to speak to a manager. Get told they are in a meeting, they’ll call me Friday!!!
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Paul Atkins
(@paulatkins1972) reported
@HSBC_UK you have treated my elderly parents (ex staff) abysmally, you give false info and rude service. Heartless soulless organisation shame on you. After 63 years they’re now moving their life savings and current accounts to @Metro_Bank #agediscrimination #badcustomerservice
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Louise Parlons Bentata
(@LouiseBentata) reported
@HSBC_UK I will email you these details , but I have no confidence from the on-going and unrelenting terrible service that anyone will even contact me
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Stephen Alcock
(@SteAlcock) reported
@HSBC_UK That is correct - tried that and still having the same issue. Tried clearing cache and cookies on iPad and desktop and still having the same issue.
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Ryan 😁
(@MonaghanCalum) reported
@vos_jay @HSBC_UK Maybe they do, but he was walking round slurping on a drink too. That's for breaks surely, not while you're working. You don't go in a restaurant and expect the staff to be drinking? Or stood there talking when tables need clearing @HSBC_UK #Leicester Answer my question
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