HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Etheridge
(@NeilEtheridge1) reported
@DrHoenderkamp @HSBC_UK When I was having issues with the bank I sent a lengthy email to the CEO of the bank.. Unfortunately he failed to answer personally But I did get a response from Mr Jordan Owen senior complaints team manager. Who wasn't much help! Matter is now with the banking ombudsman service
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Yona Lesger
(@YonaLesger) reported
@HSBC_UK Can you please send me your support email address so I can get a bank statement of a recently closed account from a charity that I am the treasurer of?
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Lunar Lounge 🇨🇦
(@LUNARLOUNGE) reported
@DrHoenderkamp @HSBC_UK Sadly most are like that. Customer service is almost a thing of the past.
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Mystical_Potatohead_Groovething
(@ZosoGraffiti) reported
@DrHoenderkamp @HSBC_UK Vote with your feet. I've been with HSBC for 12 years. They just take for granted you'll stay. Better banks and better service around elsewhere
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cro.m
(@crom47990985) reported
@DrHoenderkamp @HSBC_UK Same here - a teacher with v regulated times I can call during a working day. It’s rubbish.
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Christy
(@Christy35304650) reported
@DrHoenderkamp @HSBC_UK Metro! They stayed open usual hours during pandemic, no fuss on the doorstep shouting at customers, always happy to help and smiley faces always!
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Mystical_Potatohead_Groovething
(@ZosoGraffiti) reported
@DrHoenderkamp @HSBC_UK Starling took 4 hours to open my account on a Saturday. Card arrived 5 days later, I ordered myself an alternative credit card and have an AMEX business. Move on, leave crap service behind
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BDP1958
(@BrianPr94091114) reported
@DrHoenderkamp @HSBC_UK Try calling my GP Surgery - if you don’t get through in 30 minutes you don’t get an appointment - you guys are part of the problem !!!
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Graham 🇬🇧🏴
(@GP6312) reported
@DrHoenderkamp @HSBC_UK Barclays for me.Never a problem getting through to an advisor on the phone and we also have a local team who know our business and ready to help. We also have a business account with Santander and the support is as woeful as you have experienced with HSBC.
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Stoker🙂 🏴 this is a vax free zone!
(@therocker897) reported
@DrHoenderkamp @HSBC_UK All still hiding behind Covid , and these are supposedly service industries
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Terence Bates
(@ClaptonCC) reported
@MessedUpMusic @DrHoenderkamp @HSBC_UK NOOOOO! This is why we are ditching Santander, they are a dollop in this regard and have caused us no end of hassle by constantly blocking our cards and turning down payments. You get better conversations with a brick wall. Avoid at all costs!
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Renee Hoenderkamp 💜
(@DrHoenderkamp) reported
@maleka_dattu @HSBC_UK @HSBC Its awful. I am going to change to Starling which seems to be the overall recommendation.
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Michael Lennon
(@mitchlennon) reported
@DrHoenderkamp @HSBC_UK Now you know how people feel trying to get through to their GP and being on hold for over an hour after trying to get through to the “on-hold” service for over an hour.
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Granny H 🏴🇬🇧🇺🇦
(@Heather22311814) reported
@DrHoenderkamp @HSBC_UK Yes there's a lot of organisations have just not sorted out their call centres following covid. I spent 1 hour 55 minutes queuing before Jet2 answered my call....then I got cutoff after 5 mins. They did call back but the fact is the service of so many organisations is shocking!
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Ryan 🌙
(@owltwig) reported
@_aaroncater_ @HSBC_UK How annoying, you’d think they’d prioritise online access.
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