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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Glasgow, Scotland 2
Bristol, England 2
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Alice_DelSur
    Alice (@Alice_DelSur) reported

    @sambaguleyart @mcm_bill @HSBC_UK Hello,I'm wondering how you resolved this as I'm having the same problems.

  • tracey_mcnie
    Tracey McNie (@tracey_mcnie) reported

    @HSBC_UK this is getting ridiculous now, haven’t been able to access my bank account for days, either through my app or online as when I try to access online it says to use the app to generate a code, what a daft idea that is!

  • _instalyfe
    Tom Retrac (@_instalyfe) reported

    @HSBC_UK hey is your app down? it keeps crashing and not getting past the loading page

  • KeithMedhurst
    Keith medhurst (@KeithMedhurst) reported

    @HSBC_UK your help docs say to use live chat, but this isn't available and can find no where to access it after logging in. Is this feature no longer supported ?

  • pangwing
    pangwing (@pangwing) reported

    @jopearce111 @HSBC_UK Jo - any update on this as we have the same problem?

  • nick_ahmed
    Nick Ahmed (@nick_ahmed) reported

    @HSBC_UK please help. New customer. I’ve received my card and pin but not received telephone banking no. Been waiting over a week. Phoned customer support twice, asked to speak to someone about online banking and been hung up on. Not great first impression

  • HopgoodPhil
    Phil Hopgood (@HopgoodPhil) reported

    @HSBC_UK How do I, a non-hsbc custmer talk with someone ... all phone numbers ask for account details which as a non-HSBC customer I don't have!

  • NecronomiconUK
    Me (@NecronomiconUK) reported

    @HSBC_UK Not best pleased. Called at 1900 and was told the dept who can help closed at 1800. Was put on hold for too long, I had to disconnect. I’m really trying to give you guys every opportunity to keep my business but you’re failing to meet basic expectations.

  • jryan_4
    John (@jryan_4) reported

    @HSBC_UK Hello, is there a problem with the UK mobile app? Stopped working a few days ago. I tried delete and reinstall but that is now crashing every time I try log in. Thanks

  • JohnLauner
    John Launer (@JohnLauner) reported

    @HSBC_UK Yes I did thanks after 20 minutes and he was very helpful. But HSBC should change the message to recognise many people phone *only* because the website directs them to do so. And employ more staff to reduce waits. Please let me know what action you will take on these!

  • CassioRoad
    Cassio Road (@CassioRoad) reported

    @HSBC_UK worst customer service in living history - stop passing the buck

  • CassioRoad
    Cassio Road (@CassioRoad) reported

    @HSBC_UK No my problem was not resolved at all and your overseas call centres are a disgrace

  • iamshayness
    She Ah Di Duffy Conquer 🇧🇲🏅 (@iamshayness) reported

    So @HSBC_UK just announced a problem with payslips. This bank is crumbling globally. Who is hacking their systems?

  • bhupind56941616
    Bhupinder Singh (@bhupind56941616) reported

    @HSBC_UK hi I am struggling for more than a month to open my HSBC corporate salary account. Can you please help to start the process. I recently moved to Swindon from India and I do have HSBC credit card. Need account to be opened ASAP.

  • JKKenobi
    Jay Kenobi (@JKKenobi) reported

    Tl:dr @HSBC_UK don’t even *pretend* to care about their poor service if you complain, and just bare-faced lie to you.

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