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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bristol, England 2
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Glasgow, Scotland 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • RubricusPaints
    Joshicus (@RubricusPaints) reported

    @HSBC_UK security telephone question: “How long have you banked with us” how ******** is anyone supposed to remember that?! It’s been over 10 years. Thanks for leaving me without access to my account.

  • TurveyAmelia
    Amelia Turvey (@TurveyAmelia) reported

    @HSBC_UK trying to do simple transfers and payments on business account but the "continue" button isn't working and account drop down menus aren't working so I can't complete either transaction. Any ideas? Ad-blocker disabled...

  • BMenashe
    Ben Menashe (@BMenashe) reported

    @HSBC_UK @A_Moha This is crazy. Completely locked out of my accounts now. Can’t even log to the website because you need the key from the app. it’s 2022 you bozos !!

  • jenblacker
    Jenny Blacker (@jenblacker) reported

    @HSBC_UK hiya, the cheque depositing on the app seems to have been broken for a while (certainly on pixels), any update on this? I see from the app store that others are having similar issues. Thx

  • itsgottobegf
    itsgottobeglutenfree (@itsgottobegf) reported

    Is anyone actually happy with @HSBC_UK still waiting for a pin number a month later, no ability to get telephone access etc. I would move my but oh yes they’ve locked it! Ridiculous

  • mark_bingley
    Mark Bingley (@mark_bingley) reported

    @HSBC_UK All other banking apps are working with ios16 but again yours isn’t. You made the same mistake last year. Cant believe you’ve done it again. You should tell your customers in advance that you purposefully kill the app on launch.

  • LynnTopping
    LynnieTippyToppy56 (@LynnTopping) reported

    @HSBC_UK I have thought of leaving you after 20 years plus today I am no one knows how to access my online banking that I got locked out of dire customer service .

  • Henryburdock
    Gareth Jones (@Henryburdock) reported

    What is the point of @HSBC_UK digital branches? I have to travel just to access MY money. A city the size of Sunderland should have a proper facilities. Looks like I will be moving on.

  • DanParnell6
    Dan Parnell (@DanParnell6) reported

    @HSBC_UK Thanks for clarifying why it was impossible to login this time. To be honest it's always a trauma. And I resolved the issue by making a payment from an entirely different account.

  • FisherFilms82
    Craig Fisher (@FisherFilms82) reported

    @dehaworth @HSBC_UK So freaking annoying!! Can’t even access normal online web browser as @HSBC_UK have changed it to Digital Key ONLY which you need the APP for… you know, that APP that keeps crashing 😡 Almost like they don’t want you to access your own account 😡

  • atajsecure
    ATAJSECURE - Tom Jenkins MSyI DipGAI MinstAI MBLI (@atajsecure) reported

    @HSBC_UK It seems impossible for a new business to actually speak to a "Human" on the telephone from @HSBC_UK so I guess I will look elsewhere.

  • krjohnson1973
    Kirsty Johnson (@krjohnson1973) reported

    @HSBC_UK I need a statement for my mortgage but I can't remember any of my log in details, how can I get this?

  • MelvynWilde
    Melvyn Wilde (@MelvynWilde) reported

    @HSBC_UK It's not a real complaint. The staff and service are great. However, they can't turn down the volume of the incessant music and it's impossible to hear what is said because I have hearing aids

  • LynnTopping
    LynnieTippyToppy56 (@LynnTopping) reported

    @HSBC_UK absolute joke been trying since Friday to get back onto my online app I got locked out joke of a service 3 hours of calls nothing updating your website you want to get the right tools in place for your customers 😒

  • Sparky2704
    Paula Jeffery (@Sparky2704) reported

    @HSBC_UK Is there a problem with the mobile banking app.

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