HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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jenny mccann
(@jennyeye) reported
@HSBC_UK had to hang up after over an hour on hold. I then called back & requested the ring back service. That was over 2 hours ago, still no call despite you stating there is a 20 min wait
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Pete Wyatt
(@barleylettings) reported
@HSBC_UK There has been a payment made from my account that has nothing to do with me. Its fraud or an error. I've been waiting for a call back for 3 hours.
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Justin Lawson
(@SLTjustin) reported
@HSBC_UK Boring standard reply, at least you reply quicker top a tweet than a phone call. HSBC offers very very poor service.
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thesommelier
(@thesommelieruk) reported
@HSBC_UK no the phrase "I don't think I'll be able to get a manager to call you back " doesn't surprise me. At all. Not one little bit. I'm sure you would enjoy speaking, no enjoy listening, to my point of view. But, this is not possible. Amazing customer service.
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Kaveh
(@Kaveh32887314) reported
@HSBC_UK I need to make an urgent business payment but I keep getting an error message on your business app. I have called & been kept waiting for 2 hours this morning & 1 this afternoon & no reply. Please advise.
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Sue Powell
(@sjp8sue) reported
@HSBC_UK Hi Mill when I go into setting HSBC there isn’t anything to allow me to turn on camera access. . The HSBC app work fine till I updated then all I get is your logo covering the screen.
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PMo
(@Bingamin) reported
@HSBC_UK Mauro. not looking to verify here, that's all sorted having already called the number due to the BS response i got from the app helpdesk (there are two tweets following the original), just expressing how unimpressed i was with that. online help.
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Nick
(@NickSoprano88) reported
@HSBC_UK I've been trying to get hold of your escalated chargeback team for weeks now but the phone just rings out, can you help please? the standard team offer me blind transfer so at a loss what to do
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MisSharKiss 🇪🇺🇬🇧🇪🇺
(@MisSharKiss) reported
@HSBC_UK I need someone to call me today. I have now spent 3 days in various phone queues only to be hung up on. If you can’t provide decent phone connections to your teams, they should not be working in the cLl centre. 45 min wait to be hung up on is unacceptable!
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Max Wilson
(@waxwellmilson) reported
@HSBC_UK I’ve been waiting for 1.40 hours to get hold of your customer service team. You advised 20 mins. I’m only having to call as I still have not received my replacement bank card, which my business runs on, despite asking for a replacement 2 weeks ago. Please sort.
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jenny mccann
(@jennyeye) reported
@HSBC_UK after 4 hrs finally you call me back, only to be told you can’t help me & that I should “put something in the post” , after I said no, I needed to email wire info to you from the remitters bank proving you had received my funds, you then hung up on me! Bravo 👏👏👏👏
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Gary Moss
(@Mossy55018) reported
@HSBC_UK Good Morning. Two things please : Your hold music is the most torturous sound that man has ever created. It makes me want to scream ! Your online chat function is next to useless – 35 mins for a response. So much for being an "advanced" customer.
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David Turner QC
(@GreatStrides65) reported
Why can't @HSBC_UK provide a reasonable service? The business telephone banking "service" is a joke and the online banking platform does not work. And most of its branches have been shut ... In the meantime, @TheFCA does nothing for the customers who are let down
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Ben Dev
(@Ben91530293) reported
@HSBC_UK @epstv 8 Hours I’ve been on hold! Your customer service is a joke
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David Morgan
(@davidmorganefc) reported
@HSBC_UK what a pathetic customer service 40 mins on an unhelpful chat were the agent was unable to do anything, then waiting over 2 hours for one of your agents to bother answering my call, oh yes I am still waiting. Saying my call is important to us is clearly incorrect
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