HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Roberts
(@_HelenRoberts) reported
@HSBC_UK as a new customer trying to get a TBSN to online bank don’t ask me 4 times what my TBSN is…that’s why I called you! #stupidsystem
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der kaiser
(@m_fordie) reported
@HSBC_UK No. After 1hr 15mins on hold the issue has been sorted.
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the pompey pope
(@thePompeyPope) reported
@HSBC_UK Customer service doesn't have a list of coin deposit machines!!? Perhaps you need to produce a list for your customers and put it online as you want us to do all banking that way. Have found that nearest coin machine for me is 45 minutes drive, each way. No use to me
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Shaun Hardman
(@GamingTillDead) reported
@HSBC_UK That has not helped. I've even gone onto a PC now. Can you confirm that the Chat is actually working?
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Abbie
(@AJgilkinson) reported
@Hestia1970 @HSBC_UK What about women who have no form of ID? Will this service still let them open a bank account?
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craig reynolds
(@reynlord) reported
@HSBC_UK my card isn’t working and I can’t get through to anyone. help
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Raúl Alonso
(@RaulAlonso1979) reported
@HSBC_UK A fix cannot come soon enough.. every year @HSBC_UK happens the same the only app does not work is urs.. please try to get your support teams to release an update soon as it is a really great inconvenient.. #iOS15beta4 #hsbcapp #hsbc
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Josh Crowson
(@josh_crowson) reported
@HSBC_UK Hello. Been waiting for over a week for a postal activation code…so obviously haven’t had access to my online banking for 7 days. There must be an easier way these days to access my account rather than waiting for a letter to arrive? Thanks.
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Latitude Law
(@LatitudeLaw) reported
@HSBC_UK I did, your colleague Jane was able to help me after a two-hour wait.
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Katie
(@ktsimmo) reported
@HSBC_UK have you employed a new batch of staff?? I have had nothing but **** customer service the past couple of weeks. But apparently some of your employees have said that I should be grateful for them. I fail to see why
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David Bayley
(@FoxyDavy) reported
@AskNationwide Presumably will be wasting my time - please send paperwork to close all of my accounts - it’s not the £12 it’s the principle & the way I have been treated @santanderuk @HSBC_UK - can any of you guys help I have 4 Nationwide savings, 3 Current & credit card to move.
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MrGandFriends
(@MrGandFriends) reported
@HSBC_UK @firstdirecthelp please update your apps to support iOS 15 public betas, you’re the only bank not to do so - and consequently not account access now due to limitations 😔
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🏴Mags💙
(@MagsMcLocks) reported
@HSBC_UK trying to make payment to a new payee on both website and app today. Tells me I’m entering the wrong code woth error -10004. I am not entering the wrong code and trying to get help through your chat function is pointless. Please provide support on this.
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Darren
(@darrenmk) reported
@HSBC_UK trying to do your online payment confirmation for my 82 yr old mother we are trying to do the mobile number update version and the adobe signing section is broken, it lets you type in her name, but draw doesn't work and there's no way to leave that section to progress.
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NSudarsan
(@NSudarsan2) reported
@HSBC_UK @HSBC_IN Just on phone for last 30 minutes again trying to resolve this. HSBC UK says HSBC India has not released the money back!! This is extortion. Feel nervous about sending money via HSBC now!! Please can you help urgently.
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