HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Christine Sedders
(@CSedders) reported
@HSBC_UK I have just tried to login after switching phones: I failed too often. Do get another chance if I wait a while, please?
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🧶 🧶🧶🧶
(@hernameisAl) reported
So kind of @HSBC_UK to let me know there was a new login attempt on the account I don’t have, from another device #scam #scamaware #scamtext
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helenmarsden
(@lenlen313) reported
@HSBC_UK Hi the app won't open! I have updated chrome, Android system webview and the reinstalled the app. My phone is a nokia2.3. hope you can help
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⚒ ηειℓ ⚒
(@_n_e_i_l__) reported
@HSBC_UK Sorry one last question, you said already got a block, did you block it or did someone use it & it got blocked ?
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Rob Cole
(@Robcoleuk) reported
@HSBC_UK Have been trying to contact you for a month via secure messages and have called, but I am still waiting for a response. Can you help?
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Nick
(@trvynicolas) reported
from
Epping, England
@HSBC_UK two days running I’ve been waiting 50 mins as an advance customer on the phone. Been told I can’t address issue over internet banking.
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Anantasati
(@Anantasati) reported
@HSBC_UK Really fed up try to login for online banking. Spent over 1/2 hr on phone and 45 mins online. Why do I keep getting “Invalid OTP credentials”! 😡 I know the code is correct as I get a ✅ next to it. Please help.
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Asif khan
(@Asifukhan37) reported
@HSBC_UK I have recently applied for a CC with your bank and have been asked additional information. My concern is: - Why do I have to login to my bank account via your secure link to provide bank statements to prove my income? Is this even legal? 1/2
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Mr_B
(@Mr_____B_____) reported
@HSBC_UK @HSBC Why is it so difficult to pay in a cheque over £500?? I work Mon-Fri 8-6, banks are open Mon-Fri 10-4. I can’t use the app over £500. I can’t use a post office because I don’t have a paying in slip. No further advice on website. What other solutions are there??
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Barbiebo
(@boulinbarb) reported
@HSBC_UK Trying to get through to Internet banking since 12pm today on and off- 30 mins a pop - disgraceful service
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Penny Millarman
(@Areyonga) reported
@HSBC_UK I managed to get through and after answering a few questions a very nice,friendly man told me that it was fine. Now I have voice recognition which will help enormously.Thank you for your patience. I have another question!
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chris gibson
(@cgibsoc) reported
@HSBC_UK I can honestly say your service today has been appalling. Still sat on a phone listening to the same music. Have had call answered 3 times and cut off 😡😡😡😡😡😡😡😡😡 so far an hour of my life wasted thanks.
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Colette Lilley
(@colettelilley) reported
@HSBC_UK please help, app keeps crashing been trying to fix it for days, can't do online banking, can't down load the app on another device, can't log on to chat. So far 30 minutes waiting on the phone. Just what are we meant to do????
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Zhaneta Miteva
(@MitevaZhaneta) reported
@HSBC_UK Hi, I've applied for the Advance Account due to your switch £125 offer, however I didn't opt in for the Switch Account Service at the point of application. If I instruct the bank over the phone to switch my account within the next 30 days, will I still receive the £125?
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