HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Josh
(@JoshNorris334) reported
@HSBC_UK I'm trying to add a new payee and it's time sensitive. But I keep getting an error code (503) and a message saying the service is unavailable. Do you have a time frame as to when this will be resolved please? Thank you
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🏳️🌈Chris
(@christesla) reported
@HSBC_UK does your business account (standard or Kinetic) support depositing USD cheques? Either in app or branch.
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Kim
(@kimboo8808) reported
@HSBC_UK is useless, no customer service team at all on live chat or over the phones. Been trying since 6:30. Just waiting to hear from @NatWest_Help to open up an account with them!
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Bob D
(@626f62) reported
@HSBC_UK God damn why do u make it so hard work! Fine I can't easily see a phone number but ur pushing online chat, but I can't chat unless I login! If I login u take soooo long to reply, i get timed out unless I sit just making sure the page doesn't time out! Absolute annoying
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Bob D
(@626f62) reported
@HSBC_UK so u drop the password to stop confusion and think a smaller simpler pin will help people.. A brute force (I realise its not so simple) will take 9 seconds to crack a 6 digit pin number, but a 10 digit password with numbers letters symbols and caps will take 8 months..
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emma mccarthy
(@emmamcc43611243) reported
@HSBC_UK what awful service from you. Used your switch service to consolidate our 2 bank accounts and all our dd’s have bounced due to your staffs incompetence . Bang goes our credit ratings and caused a major inconvenience.
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miatui
(@miatuibags) reported
@HSBC_UK 3 hours hold on the phone is not good customer service!
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Bärt
(@BartLFC) reported
@HSBC_UK do i have to notify you guys if iam due to travel abroad? Can't find anything on the website
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Kelly Friend
(@KellyFriendPR) reported
Hi @HSBC_UK was on a chat hold but something went wrong and it's not working anymore. Is the system down please? Need to cancel a new DD that isn't showing on my app/account so can't do it the usual way
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Valdez Consulting
(@paul_consulting) reported
@PassepartoutHom @HSBC_UK I am currently waiting 45 minutes to resolve a problem of HSBC making. Its often 1hour plus and no reply. HSBC business is a total disaster
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Carmen Gray
(@carmen_gray) reported
@SimonEllisFilms @HSBC_UK it's genuinely terrible. especially since it split off from Lloyds. I gather this is a common theme in the UK - terrible banks
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PsychoMania
(@psychomania666) reported
@HSBC_UK is your live chat in the app broken today? Been waiting ages to speak to a human. For some reason you've locked my account making me look an absolute fool whilst shopping this morning!
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Stephen Turner
(@paradisechantik) reported
@HSBC_UK I don’t live inUK but have been a customer since 1964. My new debit card arrived but I could not use it as my PIN was not recognised. Several long phone calls later I was told that I had to use the in a UK ATM first. I am now in UK but the card still does not work.
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Josh
(@JoshNorris334) reported
@HSBC_UK Hi Alison. I'm having issues adding a new payee from my current account on the HSBC app and I'm using a samsung galaxy s8
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Boo_87
(@ACCD765) reported
@HSBC_UK Hi is there a problem with card transactions today? Tried to use my bank account card in the ATM and at the pharmacist to pick up my prescription and both machines said no!! I’ve plenty of money in my account.
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