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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Guildford, England 1
Coventry, England 1
Telford, England 1
Sutton, England 1
Southall, England 1
Glasgow, Scotland 2
Bristol, England 1
Wigan, England 1
Southampton, England 1
City of London, England 1
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Karisspluck
    𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported

    @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.

  • DungeonsJoypads
    Dungeons And Joypads (@DungeonsJoypads) reported

    @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

  • ChristianL94056
    Christian Lam (@ChristianL94056) reported

    @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

  • AhmadShakeelQa1
    Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported

    @HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.

  • WakamaMackson
    mackson wakama (@WakamaMackson) reported

    @HSBC_UK Hi, is your mobile app down? I keep getting a message "sorry, something went wrong. Please try again later."

  • pengTen
    Jack Harris (@pengTen) reported

    @HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday

  • SwiftMythik
    lolGriffin (@SwiftMythik) reported

    @HeringGio @EXCEL @HSBC_UK In that case you should just take knight mid and put keria support. Keria is so much better than hylli and knight is good

  • _ellieritchie
    Ellie (@_ellieritchie) reported

    @HSBC_UK Have been trying to access my account for years. I do not know my logins details in anyway. The international call phone call number will not work. What can I do? I am getting emails but can’t access anything.

  • MissAshleighP
    Ashleigh Pirie (@MissAshleighP) reported

    Desperate measures but has anyone had to deal with @HSBC_UK ? Their app is the appalling, unless their strategy was to make it the most anti-user friendly app, then give them an award! I just wanted to make a payment. *******! #HSBC #uxdesign

  • pepsimpmax
    waitingforasnowday (@pepsimpmax) reported

    @HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?

  • JewlzMulholland
    Juliet Mulholland 💎 ☘️ (@JewlzMulholland) reported

    I’ve just sent a DM @HSBC_UK as been on hold for 20 mins trying to get through to your fraud team and I’m not even a customer. Please can you respond asap

  • goodbyenorman
    Hello Newman (@goodbyenorman) reported

    @HSBC_UK Terrible. No information was sent on this by email. By taking the app offline when even logging on over the desktop requires a 6 digit app-generated code, you're de-banking customers for 2 hours.

  • adreena_winters
    Adreena Winters (@adreena_winters) reported

    @ViktoriaQuinn @HSBC_UK @StarlingBank I don’t think publicly. I was refused a business account with them. My finances are in good shape so no reason for it other than my industry I assume. Monzo also closed my business account. So I’d avoid them too. I’ve never had issues with high street banks so far

  • BijuGopinat
    Biju Gopinath (@BijuGopinat) reported

    @HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?

  • torksmith
    Torkild Smith (@torksmith) reported

    I got an issue with @HSBC_UK. Normally when money is due to leave the account, it is placed in 'pending' and you can see that. But if you do a foreign transfer, it is not! That caused me to do a transfer twice (me one, my wife one). Now we are left with less monies in the account

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