HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Valentinas Cap
(@valentinascap4) reported
At least, @HSBC_UK team promptly looked into the case and completed the direct debit indemnification claim immediately after speaking to them. @virginmedia could learn a lot about appropriate customer service from @HSBC_UK.
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the pompey pope
(@thePompeyPope) reported
@HSBC_UK My local branch, Waterlooville, has just been "refurbished" and no longer has a counter service, only machines. How do I now pay bagged coins into my account please? I have about £50 or more worth.
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Confusedbytheworld
(@Baffleduniverse) reported
@HSBC_UK is there an issue with online, mobile and telephone banking? I called to do telephone and says there is a technical fault and all other ways online and app wont even let me log on.
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Joanna Layton
(@joannalayton) reported
@JustAGalAndADog @HSBC_UK It’s really poor service. ‘He can verify through a mobile phone.’ ‘Dad doesn’t have one.’ ‘Or the app.’ ‘Dad doesn’t use apps.’ ‘Or our card reader.’ OK, can you send him one?’ ‘No. Not until November’ (earliest). What’s he supposed to do?! Meanwhile can’t buy groceries online!
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Sophie 🏳️🌈🌻🏴
(@OnceUponASophie) reported
@Paul2204Paul @HSBC_UK What’s the problem?
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Becky
(@BeckyBee83) reported
@HSBC_UK The app isn't working at the moment. How can I alternatively access online banking please?
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Carsten Otto 🌱 🔦💉💉
(@c_otto83) reported
Hi @HSBC_UK , you're asking and reminding (former) customers to log in to read an "important document", but after cancelling the account you also disable the login. Could you please make up your mind? Either let me read the document, or don't send it to my locked inbox.
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Hair Bear
(@hair_bear_18) reported
@HSBC_UK @ChangePlease If only you hadn't started charging for accounts to the societies and charities that support them, eh?
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Jo Mettrick
(@MettrickJo) reported
@HSBC_UK The more pressing issue is a personal account. Who do I contact about it? Dissatisfaction with your business services is a long running thing. It seems you don't want customers who don't go into debt.
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Craig Addy
(@craigsaddy) reported
from
Huddersfield, England
@mushoj8 @HSBC_UK Exactly the same has happened to me too. I can’t do a balance transfer for a new credit card until I get online and they won’t send me login details. The phone team hung up twice. Bizarre. Please help me HSBC, you’re not responding to my DMs
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@ranjan7
(@ranjan711) reported
@HSBC_UK My son is an International Student in Cardiff and has applied for an account with your Bank online. It is little over 2 weeks and we have no status. We tried to find our through local branch , chat service as well as customer relation team, Can’t wait, What should we do
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Sandeep Dhiman
(@sandeepdhiman87) reported
@HSBC_UK Today is 39th day post submission of my application and I am waiting for my account to be opened. Cust care doing fake promises everytime I called them that I would receive my welcome kit. Nothing happened yet. Raised complaint but that too didn't help. Pls pls pls help.
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sumitjohri316
(@sumitjohri316) reported
@HSBC_UK Your app is crashing on iOS15 on iPhone 7 Plus. Could you please suggest when this problem would be fixed? Anyone else facing this basic issue with #hsbc?
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Caroline Sargent
(@Cara_in_Kent) reported
@HSBC_UK any known issues with your app? Won’t even load the login page...
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Craig Addy
(@craigsaddy) reported
from
Huddersfield, England
@mushoj8 @HSBC_UK The card has now been cancelled. The entire customer service experience with hsbc has been utterly shambolic.
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