HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Manchester, England 2
Borehamwood, England 1
Sheffield, England 1
North Somerset, England 1
Woodford Green, England 1
Rotherham, England 1
Milton Keynes, England 1
Ealing, England 1
City of London, England 1
Folkestone, England 1
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • rebekahdaw Becky Daw (@rebekahdaw) reported

    @HSBC_UK morning I haven’t been able to get on the banking app for two days. It’s saying a server issue? Please can you update me

  • AngelaCraig14 Angela Craig (@AngelaCraig14) reported

    @HSBC_UK trying to transfer some money to a regular payee on mobile app ,says unexpected error occurred !

  • greenpumaltd greenpumaltd (@greenpumaltd) reported

    @HSBC_UK I have emailed just now. As I am without a bank account, I do hope the issue gets prioritised. Thanks

  • gowran_simon Simon Gowran (@gowran_simon) reported

    @sjp8sue @HSBC_UK I got a green tick but below said "Unexpected error"... a bit counter intuitive to have a green tick because it made me think everything had worked!

  • DavidWi74115164 David Williams (@DavidWi74115164) reported

    @HSBC_UK I'm trying to pay a bill using a longstanding payee on my account. I've tried 3 or 4 times and it keeps saying 'thanks' but telling me there's an error and to try again... no specific message or code is given. I can see someone else tweeted something similar. Problems?

  • sjp8sue Sue Powell (@sjp8sue) reported

    @HSBC_UK r u having problems again. Tried to move money and it’s not showing on my account. So I don’t know whether I have moved amount or not.

  • GregorVucajnk Gregor Vučajnk (@GregorVucajnk) reported

    @HSBC_UK I’ve called two times, 20 min wait each. Calling from US accruing $180 in call cost. Both times I’ve asked to be called back if the line drops. Both times it didn’t happen while my issue is still not resolved

  • georgialeawill georgia lea (@georgialeawill) reported

    @HSBC_UK need to reset my password yet it’s telling me to call an automated service which asks me to provide my sort code n 16 digit card number yet i dont have this, i only have a help to buy ISA account, not any other current account or anything????

  • Shamefull6 Paul (@Shamefull6) reported

    @HSBC_UK Hi, I have download your app, and I have tried many times to setup my account, so I can use the app. Every time I try I get an error message saying. We’ve been unable to verify you. Please try again later. What should I do next?

  • Wallfish Graeme Lipschitz (@Wallfish) reported

    @HSBC_UK How often does your managing director get on customer calls to find out how they're going?

  • MaheshDarekar11 Mahesh Darekar (@MaheshDarekar11) reported

    @HSBC_UK Its been already 2 working days .. any update plz.. problem is not solved yet

  • KristianFuller6 KF (@KristianFuller6) reported

    @HSBC_UK are you experiencing problems with customers making payments online? App keeps saying please try again unexpected error

  • shy_mummy Shaela Ismail (@shy_mummy) reported

    @HSBC_UK Hi, business banking. I sent messages via the internal messaging system, only to be told that I should complete the form. That is what I have been trying to do, but the form is locked so I cannot access it.

  • liliros85756365 lilirose (@liliros85756365) reported

    @HSBC_UK is there a problem with payments? Unable to process various payments via the mobile app or online banking. Service status says it is ok but all my payments have not been processed. Thanks

  • evadaliopoulou Eva Daliopoulou (@evadaliopoulou) reported

    @HSBC_UK appalling customer service; your agents are very rude;

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