HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Fred Bassett
(@Highlanderscous) reported
@HSBC_UK Can't log in to online banking, Can't access the app, says locked for security reasons and I can't talk to anyone because I've forgotten my telephone banking security number. All I want to do is agree to an interest rate swap on a mortgage account. Why is it so hard?
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roxy
(@roxxy2275) reported
@HSBC_UK @ #habcsurreyquays Been stood outside Surrey quays branch since 2.15 pm today and staff were not working door wasx closed when they advised not closing untill 4pm
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Ansu MRCGP 💙 🌈🇬🇧🇮🇳
(@DrAnsuMRCGP) reported
A double payment was made because of @HSBC_UK advice, brought to attention, immediately reversed, thanked the team. Now, 6mnths later, charge reinstated!! I calling customer service every alternate day. Mental #stress. Waste of time!! So #unacceptable #fustrating @HSBC
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Rob
(@straightuptrain) reported
@HSBC_UK Absolutely awesome service from your Travel claims department. Reported claim this morning, received a call back at 9:20 and claim agreed and paid. Wish other providers were this easy to deal with!
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Issas doctor
(@issas_doctor) reported
@HSBC_UK for God sick, we are in 2021. Please fix the app issue with Nokia phones, specially Nokia 5.4 How are we supposed to access our accounts? Why no other bank has those problems with their applications.
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Craig Ormsby
(@ormchancer) reported
@HSBC_UK seeing as you've taken away my debit card, and closed my local branch any idea how I actually access my own money? Especially as I cannot even transfer using your App!
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Jo
(@missjoelliott) reported
@HSBC_UK customer service and resolution was shocking! Very dissatisfied customer..
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Student Support System
(@StudentSSSUK04) reported
@HSBC_UK @YoungMoneyEdu There was an amount £600 which bank claimed to be fraud transaction as advised by sender. I submitted all the evidences supporting the case but I was told that the amount was paid back to the senders. Please HELP!
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WitchKing
(@WitchKing1972) reported
. @HSBC_UK do something useful creating back accounts for homeless 👏 About time someone took this step to help those in need Well done that bank! For once an advert on Spotify worth hearing!
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Harshit Agarwal
(@hrshtagg) reported
@HSBC_UK please help. Your account processing is very slow and I am looking at financial hardships due to this.
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CJTShadow28
(@CjtShadow28) reported
@HSBC_UK Are you able to inform your developer team about this, to see if they can push a fix for it as soon as possible as I love using the app as it’s really useful.
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Andrew Rhomberg
(@arhomberg) reported
looks like @HSBC_UK business banking is down once again, sigh
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Sarah Ringsell
(@SarahS2908) reported
@HSBC_UK So im locked out of my account. three attempts to get through to customer services after 10-15 minutes of holding I get silence and no one answers. How am I mean to access my account?!?!
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Harshit Agarwal
(@hrshtagg) reported
@HSBC_UK I am tired of following up for my bank account. It's been 8 days and I haven't heard back from anyone. Customer support has denied helping me. I am looking at financial difficulties due to slow response.
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Rob Spurle
(@RobSpurle) reported
@HSBC_UK hi, needed some help with setting up digital online bank last week. After an hour on call with customer services I no longer have any sort of online banking - they disabled everything and then left me stranded - actually said he could not help anymore.
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