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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Slough, England 1
Hackney, England 1
Folkestone, England 1
Witney, England 1
Newham, England 1
Ventnor, England 1
Harrogate, England 1
Kingston upon Hull, England 1
Rugby, England 1
Kettering, England 1
Normanton, England 1
Carlisle, England 1
Bude, England 2
Portsmouth, England 1
Leeds, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • al_af_af
    AH 🙋🏼‍♀️ (@al_af_af) reported

    @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

  • awenaio
    Awenaio (@awenaio) reported

    @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

  • AhmadShakeelQa1
    Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported

    @HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.

  • fundcruncher
    White Apathy (@fundcruncher) reported

    @HSBC_UK I'm not having issues accessing the app. Why don't you read what I've typed.

  • space0day
    Space0day (@space0day) reported

    The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

  • MJPGallagher
    Gallagher (@MJPGallagher) reported

    So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

  • kevsam39
    SK (@kevsam39) reported

    @HSBC_UK I recently held a credit card account which I have since closed and notified you about this yet you’ve since sent me a letter saying there are unread documents in my folder. But I can’t remember any of my log in details to view them. Can you help?

  • mattyblinkster
    Matt (@mattyblinkster) reported

    @upsteve1 @HSBC_UK Look At my post I have had the same issue! Shocking the way @hsbc are now wasn’t like that when I started banking with them many years ago!

  • simonlevans
    simon le vans Shadow Home Secretary (@simonlevans) reported

    @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

  • NeuralNerdz
    NeuralNerdz (@NeuralNerdz) reported

    @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

  • AzhaAmir
    AA (@AzhaAmir) reported

    @HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .

  • ollymacnamee
    Olly MacNamee (@ollymacnamee) reported

    @HSBC_UK I've cashed in £450 worth of points for Amazon vouchers but not yet received them. Any help?

  • johnsw
    John Spencer Williams • F**k Work Let’s Play (@johnsw) reported

    @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

  • DungeonsJoypads
    Dungeons And Joypads (@DungeonsJoypads) reported

    @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

  • CharlieGLusaka
    Charlie Goldsmith (@CharlieGLusaka) reported

    @HSBC_UK I sent money from my account with you to my son’s @Revolut bank account yesterday and today (details matched fully); but he has not, it turns out received either, creating problems and stress. Please could you explain where you have put my money, and why I wasn’t told?

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