HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Parthamitra170 Partha Mitra (@Parthamitra170) reported

    @HSBC_UK your app is not working!!

  • Trickers Tracy Cartwright (@Trickers) reported

    @HSBC_UK hi I’m having trouble logging into the app. Is it me or are you having problems again? Thanks

  • Vanessa124125 Ness (@Vanessa124125) reported

    @HSBC_UK Hi.I have a savings ac. I don’t want to withdraw nor do I want to add to it atm. I’ve had msgs upon login saying it’ll be closed if no activity. I did online chat & they said HSBC policy is there needs to be a debit & credit very 3mths. If I withdraw, I lose interest for that mth

  • croper1975 Claire-Louise (@croper1975) reported

    @HSBC_UK is there an issue with your app this morning? I cannot log on. All my other apps are working fine…

  • jesta180 PJ (Surname) 🤦‍♂️ (@jesta180) reported

    @HSBC_UK particularly slow tonight. 30 mins on hold because the app has blocked me out of ALL of my banking access

  • paul2ascot Paul berman (@paul2ascot) reported

    @HSBC_UK I’m trying to get an update on a section 75 claim for a week now, a call back was requested but no reply, a complaint was raised, managers spoken to and I’ve held on on calls for over 45 minutes with no message. Can you help please, this isn’t what I expect from HSBC.

  • pangwing pangwing (@pangwing) reported

    @jopearce111 @HSBC_UK Jo - I feel your pain & frustration! It looks like that HSBC may have a glitch in their process for all student account applications! However having experienced their customer service I am also inclined to go elsewhere!

  • SPRINGBREAKMGUK SPRINGBREAK Music Group (@SPRINGBREAKMGUK) reported

    @HSBC_UK I’ve been on hold for ages Im getting so frustrated you guys need to help me with my query I’ve been waiting for my debit card for days and it still hasn’t arrived please assist me with this asap as it’s a joke now and you’re ruining my week

  • Daniell40791466 Danielle Hill (@Daniell40791466) reported

    @HSBC_UK is there a known issue with the phone app? Neither mine or my partners is working 😞

  • FrecklesFieldo Emma Tetlow (@FrecklesFieldo) reported

    @HSBC_UK I know where the branches are, it's just incredibly difficult and a real nuisance to get to the nearest one. Can't understand why you close so many branches when there is obv still a need to access them for things like this. Can I close my account without having to go in branch?

  • thefish73 Fish (@thefish73) reported from Middleton Cheney, England

    @HSBC_UK Given you are one of the largest financial organisations in the world, waiting 25 mins on your “customer care” line is atrocious. No wonder people are flocking to Monzo or Revolut.

  • ChrissieLloyd78 Christina Lloyd (@ChrissieLloyd78) reported

    @HSBC_UK what's up with your app? It keeps telling me that my device isn't connected to the internet but I am and all other apps are working fine (including an app from another bank).

  • em_x_manning Emma Manning 💙 (@em_x_manning) reported

    @Portas30k @Grotticia @HSBC_UK Same for me too. No issues with my data or WiFi...

  • ftse123 Shana (@ftse123) reported

    Is the @HSBC_UK App down?

  • Michael66796812 Mike (@Michael66796812) reported

    @HSBC_UK why is your mobile banking down? I can't log in as it says error cannot connect to the Internet. I have tried mobile data and WiFi. This is annoying

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