HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Welshpool, Wales 1
Manchester, England 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • beautifreax Pale in Comparison (@beautifreax) reported

    @HSBC_UK You seem to have forgotton a my security dets for online banking & now I don't exist to reset them. Any problems?

  • MonicaJ11546944 Monica Johnson (@MonicaJ11546944) reported

    @MindExplorers @HSBC_UK I was recommended to @jetfixcare. He was able to recover my locked account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back

  • riffat_hashim Riffat Mian-Hashim (@riffat_hashim) reported

    @HSBC_UK as a current customer, I am now considering closing all my accounts and switching banks. I will not be part of the atrocities committed by the XPCC; a pity you can’t say the same.

  • NickEva53820963 Nick Evans (@NickEva53820963) reported

    @HSBC_UK I spent over an hour on hold to your customer service line yesterday before giving up. All I need is a telephone banking security number so I can use your app - you haven't sent me one in the post. How can I get this please?

  • JuHinson Jules HC (@JuHinson) reported

    @HSBC_UK I have tried repeatedly to get hold of customer services on the phone since 6pm. I’ve been cut off 3 times and this time been on hold for 1hr 40mins! Due to the nature of my call I am unable to use any of the other customer service facilities! 😡😡😡

  • Hedgemama Hedgemama (@Hedgemama) reported

    @HSBC_UK is there a known problem with the banking app right now? Mine won't open and keeps crashing.

  • SueCosplay22 Sue (@SueCosplay22) reported

    @HSBC_UK what is going on with the online banking ? App not working, and if I try to log in via browser same issue

  • campfr3ddy Camp Freddy (@campfr3ddy) reported

    @HSBC_UK You misunderstand, the issue was being passed through 5 different depts to try and resolve an instance of fraud over a call that lasted 1h 19m. Each handoff required me to explain the issue again and the last handoff actually cut my call off. This is the definition of bad CX.

  • QuintonPenelope Penelope Quinton (@QuintonPenelope) reported

    @FernBrady @MisterABK @HSBC_UK Will they break down your door take a boiled sweet away if you don’t pay them the penny?

  • HannahMcNeish Hannah McNeish (@HannahMcNeish) reported

    @HSBC_UK Thanks-I still need help though. Could someone call me back please?

  • Laurence_Hurst Laurence Hurst (@Laurence_Hurst) reported

    @HSBC_UK Thanks Margie, I have done that. My priority is to resolve my initial problem but I now want to make a complaint about being unable to get in touch to do that. Details are in the DM.

  • kamalferoze Kamal feroze (@kamalferoze) reported

    @HSBC_UK Day -8 still unable to get to business banking customer service 30+ min waiting , are you working at all ?? Raised complaint raised by email as advised to my tweets response ? No luck it’s really frustrating. Lost all the credibility of past 13 years

  • AllisonSpargo Allison Spargo (@AllisonSpargo) reported

    @HSBC_UK I don’t want an investigation, I would like someone to call me to help me with my query!!

  • RachaelEmily01 Rachael (@RachaelEmily01) reported

    @HSBC_UK locked out of my account and every instruction on the website to allow me to access my account again is a dead end. Can't even access the 24/7 chat because I can't get in and it's out of hours so now I'm just panicking.

  • MRLV61082187 MRLV (@MRLV61082187) reported

    @HSBC_UK Hello, I’m a business customer, how do I get an MT103 ? Tried to have a chat by phone but after a long wait I had no luck and it’s urgent. Thanks

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