HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Paula
(@pwooding16) reported
@HSBC_UK Hi Tijianne, my husband suggested turning the notifications off and that seems to have solved it. But I do appreciate your help, thank you
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Dave Watkins
(@_DJWatkins) reported
@HSBC_UK rubbish customer service! You wrote to me asking for me to call you which I did, after 20 mins on hold you cut me off!This happened 3times even when speaking to 2 of your staff, they cut me off! So bad! I called one of your competitors for similar, so much better than u!
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Nicholas 🍷#backboris
(@wride_nicholas) reported
@HSBC_UK #HSBC Seriously appalled by the rotten service of hsbc . I am closing my account .
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Catherine Menon
(@cg_menon) reported
@HSBC_UK I'm receiving a system error message from your website when I try to move money between my two linked HSBC accounts. Is there a status problem?
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Shane Martin 🇬🇧🇺🇦
(@shanem_2k9) reported
@HSBC_UK Currently at an ATM however I'm not getting an option to withdraw cash, same with my partner's care, is there any ongoing issues at this time?
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Becka S 🌻
(@_Oh_Rebecca) reported
@HSBC_UK Thanks Chris 👍 Tried the online help tool but my app isn't giving me the option to generate a Digital Security Key thing ha?! Will call today.
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Tai Woffinden
(@TWoffinden) reported
@HSBC_UK @HSBC i have a issue with trying to release my funds that you have been holding for the last 9 months! Disgusting customer service! I would love to speak with someone high up as the people on the phone are no help what so ever!!!!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Matthew Blackwell
(@MatthewMillers) reported
from
Sheffield, England
@HSBC_UK terrible service at crystal peaks branch today not good enough 😡
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Abhishek Sinha
(@abhishek_snn) reported
@HSBC_UK I had opened an account with your London branch but since I changed my plans, and I'm not travelling to UK in near future I would like to close that accnt. Unfortunately, I am unable to find any mail id where i can send the details for closure. Pls help with the mail id.
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Lee Hopkins
(@almostnorthern) reported
@HSBC_UK Hi, do I still need to tell you if I'm using my cards abroad or is that not necessary anymore? I can't seem to find the appropriate screen in the app or via the website.
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Marc Higgins
(@MarcHiggins1) reported
@HSBC_UK hi folks, when trying to transfer money to a payee in the mobile app, I cannot and I see an error code of 19722. Can you help rectify this please?
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Seff
(@garliclover123) reported
@Benzoate @HSBC_UK Their one reply is to uninstall the update lmao if they had a competent it department this wouldn’t be an issue
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Chris Mace #6⃣8⃣🇺🇦
(@engineboy68) reported
@TWoffinden @HSBC_UK @HSBC Champ, can only only agree, they seem to forget we are the customers. Shockingly bad service only this week. Move a few dollars about and they think you are money laundering!!
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Michael Rafique-Marsh
(@Benzoate) reported
@HSBC_UK The profanity wasn’t directed at HSBC but was used to describe the attitude of HSBC towards 1% of their customers who can’t access their accounts for 3 months a year. NatWest, Halifax and Monzo have no problem functioning during the summer so I will bank with them and not you 🫡
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