HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Cormac Henry
(@spiderbaby75) reported
Hey @HSBC_UK my app has been crashing at login for weeks now. It worked once or twice but doesn’t seem to work at all now. My secure key runs from this device (iOS 14) so I can’t use it anywhere. I need it. I’ve seen it’s happening a lot. Can you pull your finger out!
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Robert Sheppard
(@rob_shepp) reported
@HSBC_UK Well not really no it doesn’t help. When will the app be updated? I can’t understand why hsbc are behind on this when it’s so important for customers day to day running of their businesses.
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Suzi Ovens
(@SuziOvens) reported
@HSBC_UK Your app has been crashing for over two weeks now, when will it be functional? I can’t access my account at all. My phone is iPhone 6s with iOS 15.
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Peter McNulty
(@PMCFinancial) reported
@HSBC_UK Truly awful and inefficient business banking processes. You are costing me, and no doubt countless others, wasted hours trying to get through just so we can access our accounts. We are in 2021, not 1921!
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Future State
(@Future__State) reported
@HSBC_UK @tom_aspaul The reality is HSBC has deeply negative virtues and the vacuous virtuous signalling by its faceless marketing department is designed to mask the support of the authoritarian and dehumanising regime in China.
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alistair macpherson
(@alwildcat) reported
@HSBC_UK Hello HSBC - HOW does our business get your attention so we can access our account ? We wait an hour for someone who never answers our call , we email , we message , you even closed our local branch , but absolutely ZERO response! PLEASE advise urgently!
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Eva
(@eva_efff) reported
@HSBC_UK It was just on an application form asking for branch as well as sort code, account no etc. But I don’t think it’s compulsory to put branch. The branch I opened my account with has since closed down anyway
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stelfer
(@stelfer) reported
@HSBC_UK can somebody in business banking get in touch & return all of my money so my standing orders get paid please? Just spent yet another hour on livechat passed around ppl that can't help. Resolution I was given was to check back later! This has been going on for 28 days now
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MelaniMauve
(@MelaniMauve) reported
@HSBC_UK The app has not been working on my iPhone 6s for ages now. I can’t do anything without it as I was never given the secure key device. It is becoming extremely inconvenient and I might have to change banks. I have updated my phone to iOS15 only for it to still not work.
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Richie H
(@richieh) reported
Super rude phone call with @HSBC_UK business team, not polite, and then when they'd decided they didn't want to answer any more questions just hung up. Great idea to outsource your support to another country.
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Fergus O'Lenin
(@FergusOLenin) reported
@HSBC_UK I click the banking app on my IPhone and it says "Unable to Download Item". I try to logon online through my laptop and it says I need to get a Code from the App - which I can't access. How long will this problem go on for?
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Bedrock Solicitors
(@BedrockSolicit1) reported
I was very disappointed today with @HSBC_UK for keeping me on the phone for 4 hours and continually asking me same security question which I had already answered. I regret opening a business account @HSBC_UK . Today was a horrible experience. 4 hours of my working time wasted!!!
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becky
(@beckdeep_) reported
@HSBC_UK my credit card has completely disappeared from my online banking… please help
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Chareos
(@Chareos) reported
@HSBC_UK seriously!? Impossible to call Windsor branch as no numbers listed. General enquiry line person tried to call Windsor manager- no answer so messaged but no response! All I want to know is if the check pay in machine is fixed so i I can pay a cheque in! No counter service
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Christopher Anton
(@GBRChris_A) reported
@scullinggirl @HSBC_UK It's bloody ridiculous @HSBC_UK. You have twoce frozen our main account and forced us to close down an account we were using for fund raising. Yet your charges are ever rising.
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