HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Manchester, England 2
City of London, England 1
Folkestone, England 1
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • M2_Photography Matt Morris (@M2_Photography) reported

    @HSBC_UK pass my thanks onto the devs that fixed the iOS 15 beta issue in the app!

  • BRAD2THEMOON Bradley Smith (@BRAD2THEMOON) reported

    @thisisgambling1 @StarlingBank @HSBC_UK Read my post. Starling aren’t the problem! HSBC are. Get a better hobby, loser

  • Sam52256856 Sam #StopFundingFakeNews (@Sam52256856) reported

    @HSBC_UK how can I make a complaint about a staff member at your Newbury branch? I had to wait over a week for a free appointment and then was greeted by a rude staff member who laughed at me and clearly had decided she wasn't going to help me before we even started.

  • AnAutumnPerson autumn person (@AnAutumnPerson) reported

    @HSBC_UK over ONE HOUR waiting for an agent. Every single time I call, it’s “Due to exceptional demand, we are very busy”. Just get more staff please!! Shocking customer service 😡

  • LeighHo06058915 Leigh (@LeighHo06058915) reported

    @eddieclarke96 @HSBC_UK Guys there has been an update on the HSBC app can someone let me know if it’s fixed the issue with iOS 15 as I don’t want to revert back again to iOS 14 if it’s not working! I’ve run it on a tester unit on iOS 15 but not all the way to bank login

  • SDemporium Suzy (@SDemporium) reported

    Wait 17 minutes for @HSBC_UK to answer the dam phone and I get hung up on after explaining the problem. Thanks for that 😤

  • SiWall68 Si (@SiWall68) reported

    @HSBC_UK just updated app version 2.39.4 and the problem of it not opening has returned!!! (IOS 14.7.1)

  • Tom_Glenwright Tom Glenwright (@Tom_Glenwright) reported

    @diegor @Jennaxgriffin @HSBC_UK It was working on iOS 15 until the latest Beta update which breaks it again, they’ll likely release another fix but it may break again if Apple release another Beta update afterwards. Best bet is waiting a bit before jumping on the next Beta update!

  • DanWilliams1970 DanWilliams (@DanWilliams1970) reported

    Hey @HSBC_UK when in branch asking why you need to see a copy of my recently deceased brother’s will you may want to tell your staff that referring me to an answer that another advisor had just given to the couple sitting in the booth next to me is not great customer service.

  • ABC58503372 ABC (@ABC58503372) reported

    @HSBC_UK Hi, the mobile banking app keeps crashing at log in. I'm and Android user. I have reinstalled the app 3 times today with no joy. Can you please advise what is happening and when a fix is likely?

  • thebaines Nelly💙 (@thebaines) reported

    Hi, @HSBC_UK. My wife is so frustrated by your online banking and poor mobile app (as well being cut off when speaking to an agent after a 30 minute wait) that she is seriously considering changing banks. What is the easiest way to get help?

  • diegor Diego Russo (@diegor) reported from Cambridgeshire, England

    @HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.

  • Ibilola_Amao Dr.Ibilola Amao #Africa #Youth #STEM #IT #StartUp (@Ibilola_Amao) reported

    @HSBC_UK Numbers are: 03457606060 or +441226260878 I truly need to speak to a person about your very poor service & customer relations. I have a list of line items to educate your responsible Executive on.

  • KevynCunningham KevynGolf🇬🇧🇯🇲 (@KevynCunningham) reported

    @HSBC_UK Tried to open an account,was told to do it online.Did so,was then called and told to come in for an appointment.First available appointment on the 17th!!…so I said,”I’ll go to Barclays”.Reply? “Ok then”. Zero customer service at the start probably isn’t the best start?

  • AbnerBrowne Andy Weston (@AbnerBrowne) reported

    Dear @HSBC_UK, I am still having issues receiving notifications. Why is this?

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