HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Bayfield
(@Karenbayfield) reported
Grr @HSBC_UK trying to make dad go to online banking - but it doesn’t appear his mobile is registered. Tried calling but stupid say this say that telephone system is frustrating. Can anyone help!?
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Recovery_Team
(@Recover89751925) reported
@Alan_Howell @HSBC_UK It’s a free service we don’t charge
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Sujeeth N
(@SujeethN4) reported
@HSBC_UK I don’t have a customer I’d or sort code or whatever and it asks to call back after I find it
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Emily Reid
(@emilyreid27) reported
@HSBC_UK Online banking has been down since yesterday. Please sort it out.
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@Urukhai
(@Urukhai43477325) reported
@HSBC_UK Is there a problem with the mobile banking app, trying to pay money onto my credit card and the app just tells me there's an error ?
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Amy Cook
(@princess_blue) reported
@HSBC_UK do you have any staff working in the call centre over the weekend? I’ve been waiting for a very long time for someone to answer the phone #lunchtime #iseveryoneonteabreak
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mohed shaeduddin chiraghuddin
(@shaeduddin) reported
@HSBC_UK the computer is asking for a one time passcode?? can you help??
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SAMi
(@SuperITGeek) reported
@HSBC_UK for a global bank designed to help customers...you really suck! In the last 90 days, I have had two problems and its the reason im closing accounts with you! It cost me money to get to my money & now i cannot pay a deposit for a house because of
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R Thomas-Hewartson
(@rth3012) reported
from
Usk, Wales
@HSBC_UK I’m trying to sort out a child trust fund … this is a personal banking issue, not business!
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Marelo Studio
(@MareloStudio) reported
@HSBC_UK Would a payment trace explain why @CashPlus have the exact amount of money I'm expecting in the bank but they stop me from accessing it "until I prove I put it in"? Sorry, I'm just getting zero help from CashPlus, the account is still locked nearly a week on.
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R Thomas-Hewartson
(@rth3012) reported
from
Monmouth, Wales
@HSBC_UK Frustrated after 18-yrs of CTF investment. Child now 18, can’t ‘see’ money in a matured CTF acct. despite being HSBC customer with online banking app. Call centres abroad unhelpful, don’t understand CTF, even tried selling insurance! Pls help @bArNeY131104
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jimmyjangles
(@jimhatfield) reported
@HSBC_UK Hello, error 503 trying to validate recipient for new payment since Friday. Whuts gawnaff?
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Beth Hartley
(@beesmade) reported
@HSBC_UK Currently on hold to CS. Website said I have to be in Branch, online chat said I can do it on the website. If I have to be in branch for ANY part, it’s pointless trying to do this with you.
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LEEEEEROY JENNKKIINNS
(@joelerjenkins9) reported
Hello @HSBC_UK is there an issue with the app today? Transferred some money to someone but now not showing up and the chat function appears not to be working either?
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Pedro Vasconcellos
(@pvas) reported
Another fun afternoon trying reach @HSBC_UK. Chat on the website directs me to the chat on the app (not integrated?) which in turn is not working. On the phone, a recording tells me that the office is closed, opens from 8am-8pm every day (it’s 6:20pm), please try our app chat!
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