HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Zoe Ford
(@zoeford1) reported
@HSBC_UK @martynhardacre Can you please amend what you are telling customers? It isn’t just iOS 12, I am on the beta of iOS 15 and having the same issue.
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trevor hindson
(@trevorhindson) reported
@HSBC_UK have received new secure card key and already have activation code...logging in takes me to normal page asking for secure question and pin ..web site not taking me to activation page for new key need help
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Nancy
(@economist900) reported
@HSBC_UK hi. I recently switched to your current account & I don’t know what my telephone banking ID. I even called by the call requires this ID which I don’t have. Please can you help ASAP
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rajkishore kumar
(@rajkish12366333) reported
@HSBC_UK I have HSBC account in Canary Wharf branch in London.pls send the email Id of customer support . Shruti Raj
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lucy metcalf
(@lucymetcalf10) reported
@HSBC_UK worst customer service ever do not use this bank !!! Credit card been blocked since I’ve got it for no apparent reason been the branch 7 times yes 7 with passport drivers licence etc .. numerous phone calls where I get cut off constantly by offshore agents
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Mike
(@MikeBookham) reported
@HSBC_UK I'm yet another new customer that has fallen foul of HSBC's poor service. 9 days after account is supposedly open & I'm still waiting for my Telephone Security Number to allow me access to my account. Cannot get through by phone, so it looks like I'm stuffed.
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Elisabeth Parry
(@Elisabe88083190) reported
@HSBC_UK For the past week my Hsbc app has not worked. Just crashes on the first screen. IOS 12.5.4. App v2.3.9. Help please
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Rebecca Francis
(@rkfrancis267) reported
@HSBC_UK I can’t get into my online bank via the app or website 💔
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Brad The Cryptonian 🚀🌝
(@BRAD2THEMOON) reported
@TheFCA is the above in line with customer rights? ALL of my funds have been on hold for 3 weeks and @HSBC_UK would surely have received communication from @StarlingBank that they have rejected their customers claim for a charge back.
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Lorraine Bearwish
(@LorraineBearwi1) reported
@HSBC_UK This still not working. Can you not install the previous version until you have fixed it?
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Didn't You Used To Be Ralph Smith?
(@Muckingfoggy) reported
I can't stand financial institutions but on Saturday I lost my wallet😭. I reported it immediately. My bank cards were replaced today within 1 working day. That's the kind of service i like. Thank you @HSBC_UK I can't see @DVLAgovuk doing the same with my driving licence!
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O
(@o_hmmmmmm) reported
@HSBC_UK I cant enter my account - my profile on the app was locked because I incorrectly entered my password too many times, but I cant reset my details online because it requests a digital secure key which I cant generate because Ive been locked out. Help?
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micky
(@michael17116) reported
@martynhardacre @HSBC_UK Yes its happening to me using 14.7.1 version. Perhaps they want people to transfer to Other banks as they never ever seem to resolve issues in a timely manner
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TJ on TV
(@RealHousebound) reported
@HSBC_UK the banking app has been crashing for me for a few days now. I’ve tried reinstalling to no avail. I’m on iOS 12.5.4. Is there a problem?
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Me
(@NecronomiconUK) reported
@HSBC_UK What is the process for opening a joint account with HSBC when both people are existing customers? I’ve looped through your website with no joy. Also customer service hung up on me after putting me on hold when I called earlier to ask.
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