HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Cremin (@AlisonX01) reported@HSBC_UK I have DM'd you as asked but you have not answered my question. Can you help a young woman travelling alone who has no access to funds? Your website claims you can provide emergency assistance. This is an emergency. #HSBC
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Sk Abrar (@abrarbond143) reportedI have faced a very worst customer service which was very unprofessional and i raised a complaint on 13th may and till now there is no update they are just investigating it I visited branch & also I called them n number of times but no solution. @HSBC_UK @HSBC
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Stevebowes (@Stevebowes3) reported@HSBC_UK I have issues with fraudulent use of a debit card and have so far spent 4 hours trying to resolve the issue with 5 different staff. Do @HSBC_UK even care about fraud ? I think not !
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Alexandra Cucoara (@AlexCucoara) reported@HSBC_UK What a let down on your services on business account applicatio with @HSBC_UK Lots of LIES and “not be able to help” from your customer service. I will never trust this bank again for anything. A massive complaint will be done to financial ombudsman. Shame on you
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Frances McKellar 💙 (@FEJ29) reportedAwful service from @HSBC_UK went into to branch to update my name on my accounts, had to sit there for half an hour while systems updated, then had to chase new credit card as not rec’d to find out credit card not updated or new one requested I have to call them to look into it
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Russell Garner (@rgarner) reportedHonestly @HSBC_UK, I don't know how much more painful you could make paying a new payee. There are two forces at tension here; 1. you're paying a large amount of money and want to check the deets, and 2. your JWTs expire in about a nanosecond and make it the user's problem
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Piers Cawley (@pdcawley) reported@HSBC_UK Believe me, if she could log on to the website, she would have done. The only time someone uses the phone service is when they're desperate… being reminded how much easier it could be if only you weren't desperate.
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anastasija (@nastasijamille) reported@HSBC_UK I couldn`t cash out cheque as it says `A/C Payee Only` on it, but agent wasn`t helpful at all and told me to simply call company who issued a cheque. The company which issued a cheque assured there`s no issues from their side and I have to reach out the bank again ...
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Jose Vazquez (@josevazquezrey) reported@HSBC_UK, hi there, I am trying to go paperless but your service wouldnt allow me to add my email address. I have tried both web and mobile app. it says ...... We're sorry, this service is temporarily unavailable. Please try again later. Could you fix it please?
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Linda Lodge (@Lindalodge007) reported@HSBC_UK is there a known issue with the app for IPhone XR users? App opens and immediately shuts
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HeartStart-S/ECoast (@HeartStartSEC) reportedSaddened and disappointed that @HSBC_UK feel it now necessary to charge account fees to small, not for profit educational emergency life support charities. This fee may be small to a big bank but to groups that rely on donations to operate, this is a blow.
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Paul Smith (@paulhelpspeople) reported from Hounslow, EnglandIt never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Sophie Irv (@IrvSophie) reported@HSBC_UK Am I able to go into a branch to dispute a payment in person? I’m struggling immensely to do this via the customer service line and I’m getting nowhere. They also told methey couldn’t dispute until 120 AFTER the payment, which is not correct? Thanks
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Piers Cawley (@pdcawley) reported@HSBC_UK The "****, if you're phoning us, you must be a gullible idiot, so we'll spam you with patronising messages about not falling for phishing attacks really help put a person in a good mood"
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Nathan (@Nathan04117131) reported@HSBC_UK = Misinformation If I had one bit of advice, it would be AVOID. HSBC is the only bank I bank with where I have continuous issues. On top of their sub par banking services, their advisors will lie to you and it will be your fault.
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