HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Pauline Tarrant
(@PaulineTarrant) reported
@HSBC_UK I wonder how much HSBC does really ‘care’ bearing in mind I emailed a couple of weeks ago and haven’t heard a word from anyone. I had some awesome customer experiences in the UK recently-HSBC is a standout for all the wrong reasons! Why can’t we speak to a human who can help us?
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Mick Angelhere's World
(@mickangelhere) reported
@diarnold19 @wmarybeard @HSBC_UK I am sure that he would have put it down into the lowest , lowest and in the darkest part of the ring where even the Devil himself wouldn't dare go into.
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Peter Kim
(@GuoKingg) reported
@HSBC_UK Yeah, in iOS 16, only HSBC UK app will keep crashing when open the app, my other bank app works as normal, really need to fix it ASAP
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Tom
(@cymrutom) reported
@HSBC_UK can I appeal to you for help. We are supposed to be completing the sale of our house on Wednesday, but your mortgage dept is dragging its heels issuing a revised mortgage agreement to our buyer (for a lower amount than their previous agreement so should be a formality).
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Fasaaa Faisan
(@FaisanFasaaa) reported
@wmarybeard @HSBC_UK If you are not already sorted, try Wise. I have used them several times and they offer very good rates and good service. Hope you find a solution without too much bother!
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Stuart
(@StuLJack) reported
@wmarybeard @HSBC_UK This is the trouble with some banks today - the tech fails and there's few, if any, people to help. My local branch always has a queue as the machines fail, or people can't use them, and someone has to come and help.
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David McKendrick 🏴 🇵🇭 🇪🇺
(@McKendrickDave) reported
@wmarybeard @HSBC_UK I've been 'stranded' abroad by Covid since 2019. I have been able to use my Halifax Clarity creditcard for most purchases without any problems. If I want local currency I can withdraw that from any ATM with my HSBC UK Bank debitcard.
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S_M__19_
(@s_m__19_) reported
@HSBC_UK your app appears to have a problem, it won't let me pay a cheque in and keeps crashing when I do the second photo. Tried on sat and sun with no success. Needs paying in urgently
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Alison Hirst
(@hirst_alison) reported
@HSBC_UK Still waiting for a response as we enter the 4th week of no access to our money and no explanation as to why. This could send our business under @HSBC_UK Not great customer service for a someone who has been an @HSBC_UK customer for 46 years!
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Tom
(@cymrutom) reported
@HSBC_UK Yeah, that's no help at all.
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davidc333
(@davidcoates33) reported
@wmarybeard @HSBC_UK Unfortunately the banks, telecoms companies, etc, force you to go down this route and mostly it results in a terrible level of service with customers becoming very frustrated. It’s their way of “saving money” but in the end it’s just another way of companies not caring!
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davidc333
(@davidcoates33) reported
@wmarybeard @HSBC_UK Yes, what irks is that all you want is for the bank worker to be empowered to solve the problem speedily and satisfactorily. Regrettably the banks have these process maps that make you go through endless cycles of being put on hold and transferred. I hope it’s sorted soon!
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Frederick Kettering
(@FTKettering) reported
@wmarybeard @HSBC_UK Or do you need banknotes and coins? No help there.
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mary beard
(@wmarybeard) reported
@davidcoates33 @HSBC_UK All the probably very nice people on the phone lines kept saying, 'I realise that you are frustrated'.. at one point I did (calmly I hope) say that being told that I was frustrated didnt actually help much!
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Joanna Layton
(@joannalayton) reported
@HSBC_UK Trying to help Mom—deaf non-app user—make online payments. We went into branch weeks ago. Staff said they’d arrange for card reader to be posted to her. Hasn’t arrived. How do we chase? Mom deaf so can’t use phone. No-one will talk to me as I’m not your customer.
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