HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Andy Blackmore (@andymblackmore) reported@HSBC_UK I have a final notice off escalated complaints apparently there was no loan application in October but my credit file shows different an incompetent bank. Very rude lady in escalated complaints wasn’t prepared to listen again poor customer service
-
JustMe (@Marcfasting) reported@HSBC_UK I’m a non customer. Checked my eligibility for a credit card before applying. Says I’m eligible, then went ahead to apply and got declined with a perfect credit score. How can I raise a complain? Just like every other bank, No one is picking up the phone.
-
D.A.N.O (@Dandroid__) reported@m8_nvm @HSBC_UK 20th October and still can't log in on my pixel 6. Why role out an update that's clearly not up to scratch. This isn't a social media app that you can live without for a few days! It's people's finances!!!!
-
Siobhán Kelly (@Supershib) reported@HSBC_UK the worst bank around !!!! Awful customer service
-
nickparnell_esq (@nickparnell_esq) reported@HSBC_UK The redesigned home screen - you have to scroll it down to see this option now... poor UI design @HSBC_UK
-
Andy Blackmore (@andymblackmore) reported@HSBC_UK how can you trust a bank with your money when they can’t keep account off applications made. Then deny rather than bothering to look into the issue guess it’s one for the ombudsman to deal with NEGLIGENCE
-
Jupiter (@Saturn291898) reported@Thin_As_Lizzy @HSBC_UK Don't be naive, the financial sector is over saturated with white males and the presence of black is almost negligible. Even women aren't holding top positions in banks and that can't be attributed to problems in blacks/women but to the white male control of the whole structure.
-
Phil (@phillipcarter63) reported@m8_nvm @HSBC_UK Agree. I am also a 30 year premier customer locked out of online banking.... the app is the security token!!!!! Totally unacceptable.
-
Lou Bower (@LouLouBee79) reported@HSBC_UK is there an issue with your app it keeps crashing!
-
LIBIN MATHEW (@LIBINMA19972717) reported@HSBC_UK Dear team, this needs a quick fix. I am not able to do any online transaction as my mobile device needs registration which can only be done through mobile app. I am sure there should be lot of customers facing this issue. Is there any other way to register my mobile device?
-
VE Rudd (@MassLass) reported@HSBC_UK Hello. I haven’t been able to open my HSBC app since last night, and of course I can’t log in online because I need the app to generate a security code. Please help.
-
Queen of Cakes (@1Queenofcakes) reported@HSBC_UK My app won’t open & I can’t log-in online without generating a security code via the app 😖Help! Is it anything to do with the most recent Apple update?
-
xstation442 (@xstation442) reported@HSBC_UK Hey, here are my account details: Account name: WEBBER S Sort Code: 53-50-05 Account Number: 49681486 BIC: NWBKGB2L IBAN: GB63NWBK53500549681486 Please help me financally
-
Bergamot (@bergamot1978) reported@HSBC_UK both my husband and I having problems with the app. It’s not working on either Android or iOS. Why does your website say no problems when your feed is full of complaints with no resolution date? When is the fix for the problems caused by the new version of app due please
-
Kendo69 (@Kendo694) reported@HSBC_UK 7 weeks I have been without a bank card for my current account after losing the one I had. Several phone calls and on line complaint forms later I still don't have a replacement bank card. From my experience, HSBC customer service is absolutely awful.
Check Current Status