HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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dan.
(@dantoodrippy) reported
Hi, @HSBC_UK your app keeps crashing whenever I open it on my iPhone... I need to get on it asap but I can’t because it closes as soon as it opens. Any help?
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Kevin Russell
(@KevinPRussell) reported
@HSBC_UK waited nearly 2 hours for a call back from biz banking (last couple of times call back never happened at all) ..and online chat cannot help either after 30 mins wait. All continues to be unwell at HSBC clearly.
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Richard Bartram
(@lentillawyer) reported
@HSBC_UK Is there a problem with the app it crashes on start up?
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Emma Louise Clarke
(@mrsc79) reported
@HSBC_UK So something was purchased online but never arrived and the website has disappeared, I claimed my money back, which you agreed with but now you've sent a letter saying that you've sent supporting documents and will be taking the money from me again. Thanks
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Calum Andrew Morrell
(@drulum) reported
@HSBC_UK Well, no, I can't set it up now. That's the whole point. I get the error I mentioned and can't proceed. The payee bank is YOU and I have never had a problem making the transfer regardless what time of day or night I've done so. You have an error on your end.
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Viv Tong
(@vivt0ng) reported
@HSBC_UK I'm on a OnePlus phone using Android OxygenOS 10.0.1. Still can't login and need to pay bills!
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Mark Read
(@trickytree007) reported
@mrsc79 @HSBC_UK They’re still blaming covid for inadequate customer service on the announcements as well lol
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Paul
(@pcm_starwars) reported
@HSBC_UK We can’t even ring as I’m deaf which does not help
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Traffic Updates + Useful Info
(@trafficbutter) reported
"@ludi_org: @HSBC_UK @Channel4 Rising traffic congestion is an inescapable condition in Lagos State. Commuters are often frustrated by policymakers’ inability to do anything about the problem, which poses a significant public policy challenge. Let's have the talk.…
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amy !!
(@angelsforhalo) reported
@HSBC_UK @HSBC_UK Will I still get a new card + pin if I am an existing HSBC customer? My account was automatically upgraded to a student account.
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Calum Andrew Morrell
(@drulum) reported
@HSBC_UK And because it's showing £0.00 I am unable to transfer money from my bank account to the card. So I have to wait until the purchases are showing on my account before I can make the transfer. The person I spoke with was very understanding and helpful. I wish the error was clearer!
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Calum Andrew Morrell
(@drulum) reported
@HSBC_UK Can you tell me why I get the following error message please? "The payee bank has advised that they are unable to accept this payment" I'm trying to move money from my HSBC current a/c to my HSBC credit card using the same process as always. Error on app & website.
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European, always 🏳️🌈💙🇪🇺😷💉
(@AndyEuropean) reported
@HSBC_UK Just wasted another half an hour with your outsourced overseas call centre where English is evidently their fifth language. Is there a UK support centre I can call to get this Secure Key debacle sorted out or would you prefer we move the mortgage away from you?
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Karl Coverdale
(@CoverdaleKarl) reported
@HSBC_UK Hi, your banking app wouldn’t work whilst I was using the beta version of iOS 15 but now it isn’t working with the regular release. Could you please advise?
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*AlwaysBadTiming*
(@Vany_8209) reported
@HSBC_UK app it’s been causing problems for more than a week now! To manage my account i have to go to the branch or sped ours ok the phone bacaise i can’t generate any security code at all!!! 😡🤬😡🤬 Please sort this out ASAP!
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