HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Praveen Ramavath
(@praveenramavath) reported
@HSBC_UK Currently abroad and have received the DR1 code when using card payment online. Have tried to contact your helpline on three occasions, agents transferred me to different queues and hung up after 40 minutes each time, issue not resolved.
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Fiona Nicolson
(@continuouscomms) reported
@HSBC_UK Hi Danielle - I'm trying to access it through the business internet banking service.
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Emma Kitson
(@RLSGerman) reported
@HSBC_UK All of my payees have gone and it keeps coming out of the app when so go to set up a new payee!! What the hell is going on?! I don’t want to phone customer service and wait 2 hours
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Gemma 💙
(@gem_84_h) reported
@HSBC_UK trying transfer money into my sons account but even though the final page shows a green tick, it says there’s been an unexpected error and the money hasn’t left my account. Tried 3 times but don’t want to end up actually transferring multiple times!
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Mike Green
(@greenrascal_) reported
I just want to be able to go onto a laptop or computer and log onto online banking without having to use other devices to get access to my own account. Please make online banking easier to use @NatWest_Help @HSBC_UK
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Grant Palmer
(@GCWP) reported
@HSBC_UK No it bloody hasn’t it still impossible to make payments
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Andy Camp
(@johnny_jazz68) reported
@HSBC_UK Not a lot of good being your customer then..??!
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Glory Tsang
(@TsangGlory) reported
@HSBC_UK Impossible to make transfer via app or internet banking. Warning:Sorry, an unexpected error has occurred. Please try again. Try over 10 times but nothing work, can someone fix it?
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J
(@j68x) reported
@HSBC_UK ap wont let me transfer money this morning..any issues??
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Mike Green
(@greenrascal_) reported
I should be able to use online banking just using one device not having to use multiple devices to log in on my laptop. A bit like going to a bank and being told you have sent me a magic word in the post I will have to say to get in the bank @NatWest_Help @HSBC_UK
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Mike Green
(@greenrascal_) reported
Why is online banking with @HSBC_UK so complicated? Too many usernames, passwords, security questions and codes. I want simple, easy access to online banking on my laptop or computer. Not be unable to get on to it because I don't have my phone right next to me.
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Zak Creaser Aviation
(@AviationZc) reported
@HSBC_UK can’t get on online banking… any issues reported?
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Andy Burton
(@aburton72) reported
@HSBC_UK payments not going through from app or website. Any known problems?
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Richard Forjoe 费乔
(@rforjoe) reported
@HSBC_UK It’s happening after I click get a quote and fill in my information. Seems to be working via incognito 👍
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Polly1954
(@Polly004f) reported
@HSBC_UK Yet again I have been directed to the 2021 version not 2022 and the Aviva site is just to request proof of cover. Neither of which I am requesting!
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