HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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TurnbullsCans
(@TurnbullsCans) reported
@HSBC_UK why as a customer of ‘the world’s local bank’ are you still charging non-UK transaction fees? Just because I pay to use my card abroad, you charge me a per transaction fee for that?! #bankingfromthe90s
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Clara Guzzardi
(@cguzzardi) reported
@HSBC_UK I finally got through. It really took way to long. Such a shame, but very good customer service. I hope @HSBC_UK can improve on this.
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Michael Cosgrove
(@cozzy8) reported
@HSBC_UK when you walk into your bank as a business customer and find out you can’t get change for your business you have to go to the local @PostOffice instead, what’s the point in banking with you I might as well just open up a @PostOffice account!
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Polly Symondson
(@Pollysymondson) reported
I want to weep @HSBC_UK - 1.5hrs of being hold, cut off 3 times and still no nearer getting hold of someone to sort out the money you owe my business. Please can someone help
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Daily Reality 🇺🇦
(@Daily_Reality_) reported
@HSBC_UK It's not something you need to investigate. It's something your bank needs to stop doing. Why are you asking your corporate customers to verify their ID every 6 months and sending out threatening letters saying you'll shut down our account?
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Dean Kirby
(@dkirbz67) reported
@HSBC_UK Hi thanks for the response and as a HSBC customer for too many years to remember. I have found complaining to HSBC falls on deaf ears. Already switched 2 of my 3 business accounts looks like it will be 3 now. Service from HSBC is now so bad
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK u hv stopped a payment to my @RevolutApp ac in my own name, u say ring yr Fraud team but u r CLOSED. I cant log on as it keeps showing system error Yr service is awful. I use Revolut because they offer better rates on their cards, I clearly need to move my bank a/c also
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Harjiv Singh
(@harjivsingh) reported
@EnglishMonkey1 Worst customer service in the world @HSBC_UK. Extremely frustrated with procedurally inept handling of customer queries and solving a problem.
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John Thompson - corporate engagement consultant
(@JTCHANGINGBIZ) reported
@Pollysymondson @HSBC_UK I feel your pain. Different bank, but cut-off twice and spent 2.5 hours waiting across 3 calls. When I got through to a human, issue was sorted in 2 minutes
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Robbie Brown
(@Bongobroon) reported
@HSBC_UK hi my wife is currently on the telephone to your bank with a fairly straightforward banking query but is being passed back and forth between departments. How on earth are we supposed to get an answer with this shoddy service
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Katie Hepworth
(@KatieHepworth1) reported
@Pollysymondson @HSBC_UK Last time I managed to get through to them, it was when I reverted to the Call Back service via the online chat. Took 3 hours, but at least I could do other things ( they called just as I'd started my lunch, which was annoying, but at least I got to speak to a real person).
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Robbie Brown
(@Bongobroon) reported
@HSBC_UK Hi Chris thanks for your reply, I've sent the details through as requested. Your customer service team transferred her 6 times before hanging up. It is completely unacceptable, she's been on for 1.5hrs & its important information that we need quickly resolved. It's a basic query
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Andy McDonald
(@andymcdonald2) reported
@HSBC_UK 25 years as a customer and enough is enough I can no longer put myself through the turmoil of giving you my business.
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Janine
(@cdnjanine) reported
@HSBC_UK It’s been over 3 weeks @HSBC_UK….. Initially I felt bad for my cynicism but it seems your complaints resolution process functions as well as your customer service. Completely validates my decision. #SorryNotSorry
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cortès
(@lucacorteggiano) reported
@HSBC_UK Already 3 attempts to talk to your customer service and every time I get moved from one team to another, until the line drops. I don't have access to my bank account either via web or app. I need urgent support. Very bad customer experience.
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