HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Birmingham, England 2
Bangor, Wales 1
Chester-le-Street, England 1
Wetherby, England 1
Bristol, England 1
Cambridge, England 1
Gloucester, England 1
Newport, Wales 1
Newcastle upon Tyne, England 1
London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MollyElleshax Molly💙 (@MollyElleshax) reported

    @O2 Spoke to costumer service you guys are a joke taking so much money from me and refuse me a refund thanks @HSBC_UK for sorting it out for me

  • waddledogie Robert (@waddledogie) reported

    @DavidButler34 @NaomiLWood @HSBC_UK To charge us for not providing a very good service.

  • CMHoghton Christina Hoghton (@CMHoghton) reported

    @Buffy77 @HSBC_UK @Google It's double annoying as the app is used as verification to login into online banking on a laptop so can't get into my accounts that way either. There must be a huge crossover of HSBC customers who have bought this new phone and are affected

  • sharoncanavar Sharon Canavar (@sharoncanavar) reported

    Solid 47 minutes on hold with @HSBC_UK I just want to place a @guardian ad for jobs for which you can't understand why my c/c won't work, so bounced me to someone else. Help!

  • rphx111 RPH 🎲 (@rphx111) reported

    @HSBC_UK I raised a complaint on the online form but no-ones got back in touch?? Can you help!!! Please urgently get in touch

  • yorkiek KickingK (@yorkiek) reported

    @HSBC_UK Hi i’ve changed my mobile phone and can’t access my HSBC app now How do I reset it up please

  • meimei2502 meimei83 (@meimei2502) reported

    @HSBC_UK I sent private message requesting help about reinstating my internet and telephone banking and have had no reply yet. I cannot enter UK at present to visit a branch so need other solutions.

  • guiltyavocado c h a r l o t t e (@guiltyavocado) reported

    @HSBC_UK yes. multiple times. same problem.

  • ChrisBotham1 Chris Botham (@ChrisBotham1) reported

    @HSBC_UK can you fix your app, I've got **** to do

  • LindaGunn3 Linda Ribeiro (@LindaGunn3) reported

    @HSBC_UK Thank you..And I've have sent you some suggestions on how to resolve issues by actually speaking to people .. thankfully the money taken is being returned but the experience of your customer service will sadly last a lot longer

  • UrCryptoDad Your Crypto Father (@UrCryptoDad) reported

    @RevolutApp how #crypto friendly are you? Say very, and that you won’t block payments and it’s a date. These people think it’s the devil and want to decide how I spend my money (yawn). @monzo @HSBC_UK

  • stephennaylor Stephen Naylor (@stephennaylor) reported

    Excellent service from @HSBC_UK as ever. Call in response to their message, wait 15 minutes, get passed to second person who apparently is wrong person then to third who cuts me off. How do the banks get away with such awful customer service?

  • indesii_ Moy/Inde (@indesii_) reported

    @HSBC_UK I've registered for online&mobile banking, but I don't have a Secure Key. Nowhere during registration did I see a code, and I can't generate a new code as I can't log in because I don't have a Secure Key to begin with, and I need it to log in! Help?!

  • marcelocarlosbr Marcelo Carlos (@marcelocarlosbr) reported

    @HSBC_UK Hi, the mobile app won't work with pixel 6. I can see this is affecting most (possibly all) pixel 6/6 pro users. Any ETA on the fix? Thanks

  • Robduns Rob Dunstone (@Robduns) reported from Slough, England

    Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.

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