HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Bill
(@AndoutInn) reported
@HSBC_UK The App is the least of your problems. Your customer service is in terminal decline. Telephone banking 20 min on hold so I gave up. In branch today to deposit cash, machine not working, no counter service, advised to pay through post office, went to Barclays instead #ByebyeHSBC
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HappyChappy
(@mworley71) reported
@HSBC_UK aside any recent known issues, since your new app launched, I'm finding it it really sluggish and painful to use. Also it seems intermittent as to whether I receive transaction notifications. Are these known issues and being worked on? Thanks Matt
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Andrew Gatehouse
(@andrewg1961) reported
@HSBC_UK Can someone advice me how to pay a cheque in on your app as have tried several time but getting error saying cannot read details … tried on a dark background, flash on but still not working..can’t get to a branch as closes at 3 and still at work. Is there a app update
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RPH 🎲
(@rphx111) reported
My mobile banking app was down this morning for the longest time between which meant I couldn’t do some urgent transfers! Seems to be a more regular occurrence these days. Where can I complain?!! @HSBC_UK
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Victoria
(@v4tweets) reported
@HSBC_UK If I cancel activation on the computer, and try to log in on the app, the app says I need to start activation from online banking...so I start it from the computer again, get the validation code, log in to app, and it does the same, after I put in password 'incomplete activation'
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Melanie
(@xBelle81x) reported
Think it may be time to look for a new bank. Since the @HSBC_UK mobile app 'update' many customers are unable to use it and all the support 'fixes' are basically the customer trying various methods and spending time trying to resolve what wasn't their fault #HSBC
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ツ it Always gets better
(@SEOrocks) reported
@HSBC_UK have you forgotten what a good customer service is? Both HSBC Uxbridge and HSBC Ealing branches need training. Very poor service. #badcustomerservice
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Ben Tasker
(@bentasker) reported
@HSBC_UK Got it sorted by phoning your support thanks. Just for the record though, now that I'm in, the new app interface absolutely sucks. The old one wasn't great, it's almost impressive that your dev team have managed to make it worse :)
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Shane Bjorkman
(@DigitalBjorkman) reported
@HSBC_UK Urgently need HSBC support! Can't use Secure Key so essentially locked out of all Digital Banking. Can't use Live Chat as you need to be logged in! In another country and call wait times are costing a fortune and I've still not been able to talk to an agent! Someone help
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Spin
(@Monkey__hanger) reported
@HSBC_UK Please can you provide me with an email address for the mortgage service centre so I can send documents that can’t be sent by fax.
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Elizabeth
(@ionaclio) reported
@HSBC_UK My mobile banking app was fixed by a lovely lady by phone last Friday after 6 weeks without it and having moaned on Twitter. Another lady called me to make sure I could still access it this week. I can. Thanks HSBC. A NOW HAPPY CUSTOMER.
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Andrew Gatehouse
(@andrewg1961) reported
@HSBC_UK Hi yes followed the instructions and still the same …. I have used this feature before Without any problems. It’s happened the last 2 different times I have tried to get it to work
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Daniel Bennett
(@DanielB80704790) reported
@HSBC_UK How about putting this information out into the public domain as soon as you know, that way you might not have as many annoyed customers! I would of been happier seeing there’s an issue rather than having to ask!
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Victoria
(@v4tweets) reported
@HSBC_UK Hi Avril, how do I activate it? I see the code on computer but app never asks me for it. Have tried reinstalling app and cancelling and restarting secure key from website. Every time the app asks for my username, answer to question, password and then says 'incomplete activation'
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Shane Bjorkman
(@DigitalBjorkman) reported
@HSBC_UK Urgently need HSBC support! Can't use Secure Key so essentially locked out of all Digital Banking. Can't use Live Chat as you need to be logged in! In another country and call wait times are costing a fortune and I've still not been able to talk to an agent! Someone help
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