HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
City of London, England 2
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Louise33169501 Louise (@Louise33169501) reported

    @HSBC_UK have spent over an hour and been kicked from chat twice due to agent inactivity trying to close my account, very unhelpful. Also just been told to pay £12 charges unexpectedly. Poor customer service. Any reason?

  • Lintilla09 Alice Amelia Hall (@Lintilla09) reported

    @HSBC_UK It's taken me nearly 6 hours and I'm on my 4th phone call. All I want to do is confirm my details on a mortgage extension. Is there any way I can do this over the phone? I can't sit on hold for another 40 minutes and the website isn't working for me 🙏🙏🙏🙏🙏

  • SEOrocks ツ it Always gets better (@SEOrocks) reported

    @HSBC_UK have you forgotten what a good customer service is? Both HSBC Uxbridge and HSBC Ealing branches need training. Very poor service. #badcustomerservice

  • v4tweets Victoria (@v4tweets) reported

    @HSBC_UK If I cancel activation on the computer, and try to log in on the app, the app says I need to start activation from online banking...so I start it from the computer again, get the validation code, log in to app, and it does the same, after I put in password 'incomplete activation'

  • greenrascal_ Mike Green (@greenrascal_) reported

    Why is online banking with @HSBC_UK so complicated? Too many usernames, passwords, security questions and codes. I want simple, easy access to online banking on my laptop or computer. Not be unable to get on to it because I don't have my phone right next to me.

  • cloudcuckoospit OobliGoobli loves you! (I do.) (@cloudcuckoospit) reported

    @HSBC_UK Please read my tweet about my son being scammed. Are you absolutely certain you can't track the scammed down? I'm gutted for my son, and angry that people get away with this.

  • kokoichiro kokoichiro (@kokoichiro) reported

    @HSBC_UK Hi HSBC, I could not log in to my account with my correct password via the Android mobile app after the update. I retried attempts and I finally got locked out. Is it due to the update? How should I deal with it?

  • Lintilla09 Alice Amelia Hall (@Lintilla09) reported

    @HSBC_UK and now I’m locked out of my account because of the wrong log in details that were the right log in details 30 seconds before and I haven’t activated mobile banking even though I did that on my third phonecall. PLEASE HELP!!!

  • rphx111 RPH 🎲 (@rphx111) reported

    My mobile banking app was down this morning for the longest time between which meant I couldn’t do some urgent transfers! Seems to be a more regular occurrence these days. Where can I complain?!! @HSBC_UK

  • DigitalBjorkman Shane Bjorkman (@DigitalBjorkman) reported

    @HSBC_UK Urgently need HSBC support! Can't use Secure Key so essentially locked out of all Digital Banking. Can't use Live Chat as you need to be logged in! In another country and call wait times are costing a fortune and I've still not been able to talk to an agent! Someone help

  • v4tweets Victoria (@v4tweets) reported

    @HSBC_UK Hi Avril, how do I activate it? I see the code on computer but app never asks me for it. Have tried reinstalling app and cancelling and restarting secure key from website. Every time the app asks for my username, answer to question, password and then says 'incomplete activation'

  • k777rmcn richard mc (@k777rmcn) reported

    @HSBC_UK Yeah tried later and it worked. Incidentally I had the same issue on PC. Thanks for checking back. 👍🏻

  • pinkblonde1012 PinkBlonde (@pinkblonde1012) reported

    Rly didn’t want 2 do this but @HSBC_UK have the WORST service I’ve experienced. I’ve now raised a complaint twice, no response + 2 acc closure requests issued & not actioned. Still applying charges. #shambles

  • DigitalBjorkman Shane Bjorkman (@DigitalBjorkman) reported

    @HSBC_UK Urgently need HSBC support! Can't use Secure Key so essentially locked out of all Digital Banking. Can't use Live Chat as you need to be logged in! In another country and call wait times are costing a fortune and I've still not been able to talk to an agent! Someone help

  • ionaclio Elizabeth (@ionaclio) reported

    @HSBC_UK My mobile banking app was fixed by a lovely lady by phone last Friday after 6 weeks without it and having moaned on Twitter. Another lady called me to make sure I could still access it this week. I can. Thanks HSBC. A NOW HAPPY CUSTOMER.

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