HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
City of London, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1
Bangor, Wales 1
Chester-le-Street, England 1
Wetherby, England 1
Bristol, England 1
Cambridge, England 1
Gloucester, England 1
Newport, Wales 1
Newcastle upon Tyne, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Franchi1Stef Stef Franchi (@Franchi1Stef) reported

    @HSBC_UK absolutely insane support pages and contact number. Account opened, money transferred, card received BUT NO TELEPHONE SECURITY NUMBER and no way to contact HSBC to get it. Not impressed and unless sorted within next two days will close the account

  • Tosuff tom suff 🐚 (@Tosuff) reported

    Having all of my money held ransom by @HSBC_UK and then them hanging up mid-call is working absolute wonders for my stress levels 👍 useless bank

  • Striker77709053 Striker (@Striker77709053) reported

    @HSBC_UK "Sorry we're unable to load your messages" is what I get when opening private messaging in my mobile app, and messaging your bot takes me around in circles!!!!! Looks like I'm going to have to wait on the phone like everybody else! -5* for customer support!

  • andrew_lucas2 Andrew (@andrew_lucas2) reported

    @HSBC_UK almost impossible to open a children's bank account. Won't accept id online and when i go in branch they need the children who are at school and the branch only opens 9.30-2.30 Monday to Friday. How do i open a childrens account with you or do i go Halifax who are open 1

  • CotswoldCH Cotswold Chauffeur Hire (@CotswoldCH) reported

    @HSBC_UK As you continue to ignore I go into your Cheltenham branch to try and sort my issues. A lady called Sarah promised that I would get a call from her business colleague at Gloucester branch who should be able to help me. Guess what? No call. You are an absolute disgrace!

  • chiezee Chinwe Eze (@chiezee) reported

    @HSBC_UK @HSBC_UK Why is it that as an account holder with HSBC UK for 16 years. I no longer have access to my account and customer service sucks!!!! HSBC UK 🇬🇧 have no regards for their customers.

  • rtid75 rtid75 (@rtid75) reported

    @HSBC_UK I'm not a business customer, but I expect I'm going to be an ex credit card customer.

  • epimetheanman1 epimetheanman (@epimetheanman1) reported

    If you are having trouble with your order please contact your payment provider. They won't do anything about it. Occasionally a bored member of @HSBC_UK staff might DM you asking for more details and then blame @Morrisons , but that's it. Great service.

  • baino79 Andrew Bain (@baino79) reported

    @HSBC_UK so frustrating trying to speak to your Premier call centre-put through then line goes dead or they have no idea how to find my CC dispute info.. Hardly a ‘Premier’ service. #painful

  • ibbitsc Chris Ibbitson (@ibbitsc) reported

    Love how @chase_uk don’t charge for withdrawing cash via a @Chase ATM in the US - they treat you like you are a customer of the same bank! Shame @HSBC_UK can’t do the same (and offer better FX rates!)

  • RM_BKK Ramondo (@RM_BKK) reported

    @HSBC_UK HSBC customer service is a disgrace! I have been on 'hold' this morning for over one hour, and still no resolution to a fraud enquiry. Unfortunately, this is not the first time that you get transferred to multiple departments...truly awful

  • MarkTho25245265 Mark Thomas (@MarkTho25245265) reported

    @HSBC_UK unbelievably shocking service from @HSBC today. Hours trying to do a simple transaction - in loop of inane music & being bounced around from one department to another. Massive inconvenience.

  • _gordongeorge Gordon (@_gordongeorge) reported

    @HSBC_UK 90-minute wait to chat to you online. 30-minute wait to talk to someone in a branch. How do I actually get help?

  • cipnt Ciprian 🇺🇦 (@cipnt) reported

    @StewartMitchell @HSBC_UK It's probably just one of many factors that on their own would not cause a failure to login/use the account, but if enough of these fail then there is a good chance something dodgy going on and they would like to ask for further checks or manually verify it's the account holder

  • CotswoldCH Cotswold Chauffeur Hire (@CotswoldCH) reported

    @HSBC_UK Is it your policy to completely ignore customers needing help?

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