HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
Check Current Status
Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
marsy ੈ✩‧₊˚
(@atinyblahaj) reported
@ConanTheLeader @HSBC_UK hi conan, out of curiousity how was this solved? my HSBC UK account is tagged to my singapore number and I am awaiting an activation code to access my online banking.
-
Ray
(@badingding) reported
@HSBC_UK hi, how do I recall a direct debit payment? British Gas have confirmed it was taken in error however have yet to refund me almost 2 months later
-
Richard Harrington 🗿
(@1988Harrington) reported
@alanbullion2 @Barclays @HSBC_UK Maybe not even the town hall (I'd rather see start ups given space at just over cost to help them). Plenty of current banks which could be used. However, I'd rather see this in villages rather than big towns. It's the villages which are suffering now from closures.
-
Jane Haynes
(@JaneRockHouse) reported
Potentially affected his credit rating by making multiple attempts to get thousands of pounds, and worst of all destroyed his confidence. My advice - if you’re with @HSBC_UK delete your banking app. If you’ve got an iPhone, check all your access/multiply protections….
-
Dave 🌻🏳️🌈🍰🧘🏻♂️💆🏼♂️
(@DaveWishingsky) reported
from
Hastings District, England
Been on the phone to @HSBC_UK for well over an hour trying to sort out registering my mother's LPA. I can't believe how inefficient they are and what bloody awful hold music they have. If you are going to put someone on hold for half an hour at least play something decent.
-
Richard Vernalls
(@rvernallsPA) reported
@JaneRockHouse @Apple @HSBC_UK Sorry to hear this Jane, sounds awful, and soul-destroying when companies are failing to protect consumers. I’m not sure if it would have assisted, in this case, but I would advise use of the SIM PIN (“Settings” -> ”MobileData” -> “SIM PIN”) as an extra layer of security.
-
Jasna Meyer
(@MeyerJasna) reported
@HSBC_UK have you blocked me? Waiting for my money you stole. 517.16gbp of British Gas refund still not received after 8 days and 5 working days as promised and guaranteed by @HSBC_UK
-
Tracy B
(@TracyB56458659) reported
@HSBC_UK error message trying to get global account before I travelled, now loads of fees. Still won’t let me sign up. Why advertise it, when application won’t work?!
-
Peter Evans
(@PeterEvans666) reported
@HSBC_UK business banking app doesn’t appear to be working - keeps saying server unavailable try later?
-
Gooner🇺🇦
(@goonerlgh) reported
@HSBC_UK Thank you for your reply. I've emailed a copy of the Closure request and the details you requested to that email address. HSBC telephone banking will not give me access to anyone because it doesn't recognise my account / Date of Birth 😠. Is there a tel number I can call???
-
Lam
(@Kaishou) reported
@HSBC_UK So I practically gave out sensitive information to you guys for absolutely nothing and it is sort of a problem when it comes to data protection.
-
John O'Shea
(@politicalhackuk) reported
@JaneRockHouse @HSBC_UK @Uber Surely HSBC will pick up the losses after the card was reported? But this is an awful story, Jane. Hope he’s ok after this.
-
Alan Bullion PhD
(@alanbullion2) reported
from
Royal Tunbridge Wells, England
@1988Harrington @Barclays @HSBC_UK I don’t think any of them want to employ actual staff anymore sadly. It’s all apps and self service machines these days. Good 👍 idea though - perhaps part of the Town Hall space could be deployed.
-
Laurence Braithwaite
(@LaurenceBraith1) reported
@JaneRockHouse @HSBC_UK Sorry to hear and good advice. I've never had a banking app on my phone for this reason. Don't keep anything on your phone that can give anyone else access to your finances. Period. This includes Google Pay and other payment system apps. They're just not secure enough yet.
-
Daisy Dog
(@DaisyDo13132689) reported
@HSBC_UK hi, how do I get to speak to an actual person please, I have been trying but keep getting asked account numbers and password by a computer voice….I just need to speak to a human being, please help
Check Current Status