HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie Clarke
(@drdjclarke) reported
@HSBC_UK Why am I still waiting after 2 hours on hold to speak to an agent? The online chat suggested I needed to call so that was no help either!
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Mick Martin
(@mickmartin_bow) reported
@HSBC_UK On hold for 45 mins.. great service!
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Fatih Çekin
(@GuideOfLondon) reported
from
Enfield Lock, England
@HSBC_UK Hsbc is the worst Bank of UK 🇬🇧 Never trust them, they are terrible with their services. You can never reach them. Their staff are incredibly unexperienced.
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Carl
(@Carl26824661) reported
@HSBC_UK just tried to deposit cash at my local bank which no longer has a counter service and I cannot use my First Direct card anymore. When will you fix this?
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Ed Baker
(@edbaker1965) reported
Dear @HSBC_UK thank you for treating me so badly that I moved my business account to @StarlingBank #BestBankingExperience so happy I have almost forgotten the dreadful service
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Sandjcleaning
(@sandjcleaning) reported
@RyanBevington @HSBC_UK I totally agree it’s a joke. So far we’ve been on hold 2 hours just to speak to someone and still on hold now. This Business banking service is totally disgusting
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Mark
(@MarkOHara_) reported
@HSBC_UK no wait time? for two hours I was getting a response that 'due to unforeseen circumstances HSBC cannot answer my call' I am a cancer patient and the service over the last 3 days has been horrific
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van bon nguyen
(@vanbonnguyen) reported
@PaulaPocock @HSBC_UK All the iPhone have same problem . When reinstall hsbc business phone app . Share to me if you have foods new
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Jessica Sparkes
(@JessicaRS) reported
@HSBC_UK I really need to speak to someone to get a simple form and after spending hours on hold have given up… it’s impossible to navigate online banking registration as a mortgage only customer. Can someone help urgently please?
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Kate Gregory
(@KateGregory1) reported
@jajayourlife please can you and @HSBC_UK sort out payments? Every time I go to pay my bill HSBC says there’s a system error - this has been going on for months. Both have said it’s the others fault 🤯
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Kevin Poulter
(@kevinpoulter) reported
@HSBC_UK 2+ hours on hold is not great customer service, especially with the awful hold music. Now resolved.
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Jaja Finance
(@jajayourlife) reported
@KateGregory1 @HSBC_UK Hi Kate, I'm sorry this has happened to you. Could you send us DM so we can investigate your issue further?
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TM
(@trevoramorris) reported
@HSBC_UK Can you explain why you have changed your online bank to make it so much harder to use and impossible to send you a message?
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Sue Murray
(@SueMurrayMango) reported
Has anyone else had this problem. While I appreciate the need for intense security, I have held on the 'phone to @HSBC_UK for several hours every day answering endless security questions, endless calls with the fraud team but I still can't access my money!
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Adam Print
(@AdamPrint3) reported
@HSBC_UK Thanks. Unfortunately, it's still not working.
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