HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Max Ashley
(@maxashtweets) reported
@HSBC_UK your service is just terrible. I have a business account with a company credit card, it’s taken me 4.5 hours to get no where with being on hold, checks, cutting me off and my card is still blocked when I made a legitimate purchase. Sort it out will ya!
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Ben Lowndes 🇺🇦
(@blowndes) reported
@FrauHopkins @HSBC_UK I feel your pain. It's terrible.
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Andrew Shaw
(@AndrewShaw54) reported
@HSBC_UK having problems with 🏦 ng app, keeps saying system down, try later
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Gerard
(@downgerd) reported
@JeremiahGooner @HSBC_UK Even where a person has a malfunctioning phone, or doesnt access to the phone, and wants to pay via tablet or laptop it may not be possible
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Aleksi Niemela
(@aleksiniemela) reported
@HSBC_UK Your HSBC UK Mobile Banking app version 3.23.2 is not working on iOS 12.5.5 (iPhone 6). Can you fix this ASAP or are HSBC mobile banking services no longer available for iPhone 6 users?
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CryptoBill
(@CryptoBillFutur) reported
@mip2202 @HSBC_UK Draconian bank. **** online interface, slow to get with the times. Will be moving on. I cannot manage my money right now and that is ridiculous.
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Matthew Broadhead
(@chongma) reported
@HSBC_UK It's hopeless. The app still doesn't work. I don't think your team are ever going to fix it. It must be really easy to reproduce the issue. You admitted in your message that many others have reported the problem
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Dave Trew
(@dtrewacoustics) reported
@HSBC_UK @johannes_totz Your colleagues can't help me over the phone either. I have spent 50 minutes on the phone so far. Can I raise a complaint also
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Freddy Paterson
(@FreddyPaterson) reported
@HSBC_UK why can’t I log in without a secure key? I can’t generate one at all because you refuse to update the app!
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freespirit_
(@3spirit_) reported
@HSBC_UK nobody is answering my calls and its a robot online which shuts down the chat with no option to speak directly with the mortgages team. My house is on tenterhooks… it has been weeks
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Adam
(@actwit83) reported
@mip2202 @HSBC_UK As sure as the sun coming up every day, a new iOS beta means HSBC app is pretty much the only app that fails to work. Every other bank doesn’t have a problem, but don’t be mistaken, this is a deliberate choice by HSBC, not a bug. There is no way it is a coincidence every year!!
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Jeremiah Gooner
(@JeremiahGooner) reported
@Jen09222066 @HSBC_UK Remember when the customer was King! Now it seems as long as they claim to support certain minorities the rest of their customers can go hang.
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Ron 🤡
(@evertonron) reported
@HSBC_UK Literally all I need is a customer service email address why is that so hard for you
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lovefromlulu
(@lovefromlulu_x) reported
@HSBC_UK It was eventually resolved by sitting for two hours while one of your staff rectified the matter. My complaint remains open after offering a measly sum for compensation for your terrible service. I am approaching the FCA.Have you heard the saying 'two many cooks spoil the broth'?
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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