HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Massage for Life
(@rubforsports) reported
@HSBC_UK Thanks for getting back. As of this morning my app is now working. Had to turn off the phone and turn it on again. Job done.
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Cook Joinery
(@HackneyTools) reported
@HSBC_UK @littlesister__ Maybe update your service status page? After all, that's what a service status page is for?
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N666NDA
(@n666nda) reported
@HSBC_UK There is nothing to investigate. Your system was down. Your tech team knew this but did not think it relevant to post it and let us know. Instead I had to waste 45 mins on hold to your customer service team to be told there was an issue your end. Nice Happy Easter post tho 👏
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simboyw
(@simboyW) reported
@HSBC_UK why does it still take an age for you to answer a banking query? On hold for 17 mins now. It’s a crap service.
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Tomas Dano 🌈
(@fashionho) reported
@HSBC_UK It’s always been so difficult to log in using your apps. Now you want me to use that stupid little device that I’ve lost years ago. Just let me sign in.
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Jason Dunn
(@gi_jasondunn) reported
@HSBC_UK simply the worst customer experience I have ever experienced from credit card company. Spent 90 mins on telephone with 10 different people before finally resolving issue. Embarrassing
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axel
(@axel07422774) reported
@HSBC_UK i don't know what to do, ive tried doing card number, sort code and account number to set up online banking and every time it gives me meaningless error messages telling me that "we've been unable to verify you" please help me before i go insane
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Nelly Pledge💜
(@nellybatty) reported
@TonyGibson1976 @HSBC_UK Just been on hold with chat for 40 minutes, I have been a customer for 40 years. Not good!
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epimetheanman
(@epimetheanman1) reported
@HSBC_UK This is an ongoing issue. I'm not prepared to sit for hours waiting on the end of a phone to talk to a call centre operative who can't change anything. Please sort it out.
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B-wise 🌏🪐💫✨ 44 🇬🇧 63
(@B_Whizz100) reported
@HSBC_UK Can't wait to move my mortgage away from you! Useless systems. How ridiculous that I'm unable to gain access online to my own mortgage details & between 3 people I have spoken to on the phone they're unable to tell me why or get access. @HSBC_UK
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The Angry Geographer
(@MoodyGeographer) reported
@HSBC_UK I have been in the line for 45 minutes trying to find out about an international payment that hasn’t arrived. The moment I get through and transferred, you hang up. What gives? Appalling customer service!
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Marcus Dysch
(@MarcusDysch) reported
@HSBC_UK Your telephone customer service is beyond useless. Spent more than 20 minutes on hold only to get an assistant who couldn’t understand anything I explained about my lost digital secure key and then ultimately cut me off. Abysmal 👎🏻
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DJ Dazzy D
(@DJ_DazzyD2016) reported
@rebeccaejulian @HSBC_UK I've tried most banks and have found HSBC to be the best. Which has me thinking that this issue must be quite serious. 🤔
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Brand Media Works
(@JamesjChurchill) reported
@HSBC_UK I have managed to login but I cannot make any transfers as it's saying transfers and pending payments is unavailable to me!!!
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Ralph Leishman
(@rl4consulting) reported
@HSBC_UK Forget it, you seem to have got the server back up but your customer comms around an outage are not good.
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