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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
City of London, England 1
March, England 1
Guildford, England 1
Coventry, England 1
Telford, England 1
Sutton, England 1
Southall, England 1
Glasgow, Scotland 1
Bristol, England 1
Wigan, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Sinbad2000
    Steven H (@Sinbad2000) reported

    @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

  • mattyblinkster
    Matt (@mattyblinkster) reported

    @upsteve1 @HSBC_UK Look At my post I have had the same issue! Shocking the way @hsbc are now wasn’t like that when I started banking with them many years ago!

  • SimonLaskey
    Simon Laskey (@SimonLaskey) reported

    @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

  • BigBaggie20AM3D
    @BigBaggie20AM3D (@BigBaggie20AM3D) reported

    @CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?

  • Orsassur2
    Or Sassur (@Orsassur2) reported

    @HSBC @HSBC_UK please help me

  • MJPGallagher
    Gallagher (@MJPGallagher) reported

    So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

  • burgesst
    burgesst 🗿🪣 (@burgesst) reported

    @HSBC_UK Well my mum went into a branch to ask for help, and I have to say they went above and beyond to sort her out. Thanks very much to all involved.

  • rajat_sonika
    Rajat Sonika (@rajat_sonika) reported

    @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

  • lawry_kevin
    KDL (@lawry_kevin) reported

    @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

  • timralph30
    Tim C (@timralph30) reported

    @HSBC_UK where is my £75 compensation as promised by your agent “SAndeep Ganduu” on chat for such poor service

  • upsteve1
    SP (@upsteve1) reported

    After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

  • GOOGZYY
    GOOGZ (@GOOGZYY) reported

    @HSBC_UK push notifications for the app are no longer working I’ve tried switching them off and back on again Still not working Frustrating not to know and keep an eye when money is going on and out

  • NeuralNerdz
    NeuralNerdz (@NeuralNerdz) reported

    @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

  • Ben38695291
    Ben (@Ben38695291) reported

    @HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account

  • caryncoxphealth
    Caryn Cox DStJ DL 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇳🇱 (@caryncoxphealth) reported

    @HSBC_UK failed responses to emails to named account as requested by staff member @ Malvern branch. Rang number on business card. Unable to help. Am trying to open an account and make deposit. Any customer care? Any assistance?

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