HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Shiney Raveendran
(@ShibeyR) reported
@HSBC_UK True. I am from India, and I tried to start mobile banking and problem started. Can’t even check online now. Will try to call, I have to be completely free as calling HSBC gives me lot of tension. I may have forgot many security questions as I can’t go online to check transac
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The Munch Box
(@The_Munchbox) reported
@HSBC_UK Need to pay suppliers urgently. What is the problem?
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Mary
(@VeganMary2) reported
.@HSBC_UK payments are not working. I was declined twice this morning - app seems to be down. Sort it out
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the pompey pope
(@thePompeyPope) reported
@EltigreDidi @HSBC_UK I'm also trying online chat as phone still not answering -45+ mins wait so far. Am now 17 minutes connected to chat and yet to speak to an agent. Well done HSBC Customer Service. I wish my job targets were this low
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Oli Jacobs
(@OliJacobsAuthor) reported
@HSBC_UK Hi. Unfortunately, this does not solve the issue. Given the severity this causes, what would you recommend to customers in the interim?
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Quriosity_🇬🇧
(@Quriosity7) reported
@choccybicbic @HSBC_UK Seems ok now. Bit of a glitch maybe. Thanks for replying
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Scott
(@ScottGDynamo) reported
@HSBC_UK issues with transferring money, desktop app and mobile app impacted?
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Janette
(@midcenturyjan) reported
@HSBC_UK Do we have an estimated fix time for this please?
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Liana
(@saintliana) reported
@countrymousie @HSBC_UK Transactions just state error, so frustrating
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Helen Rodway
(@HelenRodway) reported
@HSBC_UK Hi - I’m also having issues trying to make payments via the Business Banking app. Have closed everything down and restarted and still not working
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didi eltigre
(@EltigreDidi) reported
@HSBC_UK i was able to log in to business Internet banking (desktop version) but cannot transfer money ?
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John Franklin
(@thefodfather155) reported
@Dr_Alan_Harper @HSBC_UK I have the same problem @HSBC_UK, perhaps it's a wider system issue.
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Christian
(@christianmiccio) reported
@amyebenjamin @HSBC_UK I get exactly the same error. Both on the app and on the web interface. But the HSBC availability page says everything is working, but any attempt to move money ends with a general error. @HSBC_UK Can someone please tell IT so they restart the servers?
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Steve Ackroyd
(@SteveTheJobGuru) reported
@HSBC_UK can't access my business bank account through the app or online today. Customer service also seems to be down. When will this be fixed?
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Ronnie
(@weebloodyron) reported
@HSBC_UK Your app isn't working, just getting an error message when I try to log on
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