HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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May 🌸 (@mayeilimexx) reported@Harshbutfairy @HSBC_UK @Stonewallhousin This is a targeted advert where Stonewall are helping raise awareness for people that rely on them for advice. In the same way that Shelter are doing it to help other homeless people - what is your problem???
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Tom (@tomtomsnap) reportedHow on earth @HSBC_UK ‘s ATM not issued cash due to fault, got text alerts from @HSBC confirming issue. 1 month on, HSBC still holding my monies (£500). Unbelievable!! Staff lied 7 working days, then 30 days, then 30 “working days”. Soon ll close my accounts with @HSBC_UK
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Gina Fegan (@GinaFegan) reported@Xero @HSBC_UK When I got the generic message saying problem with HSBC solved - when it isn’t!!!!! I deleted it!!
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Diego Russo (@diegor) reported@HSBC_UK you are the only app that stops me to install beta iOS15. Please prioritise its support as it is getting a bit embarrassing that you keep ignoring your customers who ask for it.
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Abundance London (@AbundanceLondon) reported from Hounslow, England@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Sarah Manuel (@luluscales) reported@HSBC_UK Your call centre staff are extremely frustrating. Trying to reset my password, and they keep asking for information which is only available to me if I have access to my accounts! 'can you tell me this?', 'no, its on my statement, which i cant access'. Madness.
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Vicki Hills (@VickiHills4) reported@HSBC_UK not sure what’s going on with your telephone banking but I can’t access any support, I don’t have access to online banking and live in a small village with no branch to visit. I need to pay bills over the phone but none of the calls will connect. Help!
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Adam Parsons (@Admanr) reported@asda you are taking £200 from my bank account without my consent, clearly this is a fraudulent transaction but my bank @HSBC_UK are unwilling to stop this transaction, please can you tell me what I need to do? @HSBC_UK are useless, please help.
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Nic Nac Morgs (@NickerNacker) reported@HSBC_UK can I just say, your online chat and telephone service is appalling! 90 minutes wasted with no resolution! Both services cut you off (probably because the agents are SO slow). #hsbc
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Alistair Snowie ❄️ (@AlistairSnowie) reported@HSBC_UK internet banking has a bug for the Safari browser, worth mentioning to tech team. The website is accumulating data, 15gb in RAM and then crashes the browser. Same issue on other computers too.
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Andrew Setterfield (@Smartmoneyworks) reported@HSBC_UK @Stonewallhousin Quietly pay for support behind the scenes if you must any group that is homeless deserves support.
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Henry Lloyd (@henryjlloyd) reportedAbsolutely shocking that @HSBC_UK has no plans to update their app to iOS 15, 'for security concerns' when they operate in mainland China, and every other major UK bank has updated their apps to offer support to customers. This is why I use @Monzo for nearly everything now!!!
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Neil Levy (@NeilLevy10) reported@HSBC_UK won't let me access my money. I'm in Australia and want to send it to another UK account. They block it as fraudulent. Their fraud team is useless. Three times they promised it would work. Three times they lied. The fourth time they admitted it would never work.
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Transgender Conduit (@ConduitTrans) reportedD'yer ever get the feeling banks make it impossible for you to resolve issues? @HSBC_UK used to have really efficient customer service - now it's an obstacle course. No doubt, the usual well worn excuse of "Covid" will be trotted out, but that shouldn't affect "chat services" 1/
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Lindsey (@LindseySpriggs) reported@HSBC_UK look after you small customers as well as the big ones. 1 hour and 45 mins to sort a debit card? Sons vulnerable and they ignored his plea for them to talk to me. Had to put the phone down in the end. Still not sorted!
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