HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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emma mccarthy
(@emmamcc43611243) reported
@HSBC_UK what awful service from you. Used your switch service to consolidate our 2 bank accounts and all our dd’s have bounced due to your staffs incompetence . Bang goes our credit ratings and caused a major inconvenience.
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Will Wright
(@Williamwrightse) reported
@HSBC_UK so I mail you...no response. I call you... 4 hrs of queue, no response. Press one to get someone to call you... no call. Random call a day later to let me know that someone will call me. Gosh, xlt service.
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Josh
(@JoshNorris334) reported
@HSBC_UK I'm trying to add a new payee and it's time sensitive. But I keep getting an error code (503) and a message saying the service is unavailable. Do you have a time frame as to when this will be resolved please? Thank you
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Chris Kerwin
(@chris_sw17) reported
The usual massive queue and surly service @HSBC_UK in Balham. All staff busy doing nothing
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rowles 🇺🇦
(@RussellRowles) reported
@HSBC_UK I cannot get into my account and you are not helping terrible service
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Helen Milner
(@MilnerHelen) reported
@HSBC_UK I having been going round in circles trying to speak to a human. I am having problems with the App so cannot login to chat and I can only get a robot online! Frustrating. Please tell me how to speak to an actual person via chat or phone
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Ellie B
(@LadyRouge) reported
@firstdirect reported to you last night. Perhaps @HSBC_UK can fix or inspect the machines this morning!?
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BAKE LOVE
(@WeBakeLove) reported
Does anyone have a contact for #Worcester #hsbc @HSBC_UK they have an animal stuck in some huge nets on their roof and are making access extremely difficult to help it! It’s now on day 2 of being stuck & trying to free itself!
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Celina Donovan
(@CelinaDonovan14) reported
@HSBC_UK Anyone can help? My mobile banking app won't load! Tried turning phone off and on, and reloading the app from appstore. No joy😔! I have checked with other people who uses HSBC an d theirs are working normally. Any tips?
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Jennie Batchelor
(@jenniebatchelor) reported
@HSBC_UK hello. I have been trying to get through on the phone since Saturday to get a block taken off my debit card wrongly put on for the secs of time in a week. After hours on hold I keep being cut off. Is there any way of someone calling me?
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Sally
(@shr_ws) reported
Is HSBC banking app down? @HSBC_UK want to pay a cheque in but can’t 😤
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💋💋amanda💋💋
(@amandareed2571) reported
@HSBC_UK I received a secure key code in the post only for it not to work , really had enough of all this not been able to access online banking for nearly a year, beginning to think it will be easier to close the account and move to a different bank.
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Lesley Anne Ⓥ
(@Joshandtot) reported
@HSBC_UK Local newspapers heading down to your branch at WR1 2EJ. Can you kindly show some compassion and allow the rescuers access in order to help this poor stricken bird? Your lack of action is an utter disgrace. #NoExcuses #WildlifeCrime
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Bob D
(@626f62) reported
@HSBC_UK why have I got a code, a pin and a password as well as concistantly being asked to setup biometrics which I cat and don't want!! But I can't login to my bank because u locked me out after I got the pin or code (I can't remember) wrong once and now I have to reset!
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