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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Southall, England 1
Glasgow, Scotland 2
Bristol, England 2
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Lizqm
    Liz Quentin (@Lizqm) reported

    @HSBC_UK after I don’t know how many calls to set up a secure key for an InvestDirect account,I complete the complaints form and then that page is not available! I guess you might eventually send me the letters you want me to read online as I certainly can’t access them online!!

  • AndrewBaker3456
    Andrew Baker (@AndrewBaker3456) reported

    @HSBC_UK It's bad enough that I'm seriously contemplating moving to another bank. What kind of login experience is this that it takes me 5 minutes everytime I try and login?

  • Munky12
    Have you seen my charger cable? (@Munky12) reported

    @DKebabmeat @HSBC_UK @Shelter Don't be a ****. There are 1.5m people in UK without a bank account, no access to credit, digital payments or secure cash storage. This is a huge step forward.

  • msfslm
    Saif Aslam (@msfslm) reported

    I hate how some banking apps (*cough* @HSBC_UK *cough*) stop working on major iOS betas. They think you’ve installed jailbroken software. 🙃

  • RupertPontin
    Rupert Pontin (@RupertPontin) reported

    Priceless customer service from @HSBC_UK once again. Locked out of my account for a week. Unable to get through on the phone. Until today.... (40 mins). Apparently I needed a special security clearance procedure - several "holds" later I was cut off!!!

  • GaelicReptile
    black eagle **** force (@GaelicReptile) reported

    @Schnurpit @HSBC_UK @Shelter How does cryptocurrency help the homeless?

  • Dave_Lifelines
    Lifelines Research (@Dave_Lifelines) reported

    PLEASE RT Shockingly bad service from @HSBC_UK My daughter's buying a house next week and her account's been locked. She has no idea why. She's been told she needs to go into a branch on a weekday between 10 and 2. She's a teacher. She can't. Sort it out HSBC.

  • preriit2131
    Preriit Souda (@preriit2131) reported

    @HSBC_UK I have been calling for almost an hour and seems like your call centers are simply sleeping. Pathetic useless service

  • Notrollsallowe1
    Harry's mum ❤ (@Notrollsallowe1) reported

    @HSBC_UK @HSBCUKBusiness shocking service, 50 mins in a priority queue for you to just cancel the call! I'm only trying to activate a security keypad...#customerexperience #fail

  • MirabilisZ
    Mirabilis 🏳️‍🌈 BLM (@MirabilisZ) reported

    @HSBC_UK @Shelter Hello @HSBC_UK, whilst it's nice to provide these bank accounts, I seriously doubt that this will do much to protect the homeless. I became homeless about 5 years ago, despite having a bank account and some funds. There are no protections for people with undiagnosed health issues

  • __Rakhee__
    Rakhee (@__Rakhee__) reported

    @HSBC_UK Hi staff, Can you pls get someone to help me? I hv used your chat and waited ages for a rep only to have no help on my query in the end. This morning I called cust service..spoke to someone. She put me on hold for ten mins to 'check my acc' then cut me off!!

  • adaoffonry
    Ada Offonry (@adaoffonry) reported

    @HSBC_UK 1) I’ve been a customer for over 20 years, but after the way I’ve been treated recently,I think it is time for me to take my business elsewhere. There are multiple reasons for my frustrations but the last straw is one of your phone operators being rude to me today

  • vintage_beyond
    Charlotte Eve Design (@vintage_beyond) reported

    @HSBC_UK worst customer service from a bank. 5 phonecalla and hour still not sorted out fraudulent transaction

  • mondoinwath2
    mondoinwath2.0 (@mondoinwath2) reported

    @HSBC_UK @Shelter stop with the woke ****. least oppressed group in society. when you going to promote white people, you know, the one who created your bank?

  • mc_leor
    Ruel Hormillosa (@mc_leor) reported

    @HSBC_UK @Seancharles1234 My mobile apps asking me to update but it wont go through, this is happening for a couple of days now. I can't log in to my mobile banking.

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