HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew
(@andrewjsutton) reported
Customer Service at legacy bank institutions. This week’s was @HSBC_UK. Chat Bot: useless. Overseas Call Centre: Meh. Legacy Bank Policies (I now have to visit a branch): woeful. App: Don’t get me started. Coded in the 80s. Thanks for existing, @StarlingBank. What a difference.
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nicola
(@nicola96973137) reported
@HSBC_UK Is the telephone service closed?? Literally still waiting after 90 minutes, and I’m calling Internationally. So frustrating! Was told by mobile banking I HAD to call #someonehelpme #please
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Dominic
(@domlepagegsy) reported
@HSBC_UK Hi, I'm trying to apply for an Advance account but every time after I fill out the online application form, it just says there has been a technical issue.
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Charlotte
(@lottie_em) reported
@HSBC_UK Hi I'd like to cancel an application for an account I started with you as verification is taking too long. Could you help me, please?
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Matt Burfield
(@MisterBuffers) reported
@HSBC_UK Hi guys. Wonder if you can help. I accidentally forget to cancel a free trial. Any chance I can get a refund on something?
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Dan Yarrow
(@YarrowDan) reported
@HSBC_UK I’ve been trying to contact your help line, and much like last time I tried to call I’ve been waiting for over 30 mins. I’ve tried you online chat service, but they can’t help, and told me I must call. Why are your phone lines so understaffed? Can someone call me?
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Myk Duncalf
(@mykd83) reported
@HSBC_UK I'm getting a SERR_10012 error trying to set up a new payee online, but the status page says everything is working 🤔
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Paul Oz
(@PaulOz) reported
@HSBC_UK Does anyone actually answer the phone at your place? On hold now for 40 minutes. Online chat is 'system error'. Despicable service levels!
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Suzi Thrift
(@SuziThrift) reported
@HSBC_UK Mobile app not working and I can’t call the bank either-security code not working
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Gibraell
(@Teabutwithtitti) reported
@HSBC_UK wtf, why does it take you two weeks to approve a document. This is absolutely disgusting.
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Xulu
(@DMZ_Xulu) reported
@HSBC_UK - Have you made security changes recently or something? Had several online purchases rejected today across multiple sites, but some online purchases work fine (no declines according to MOBA chatbot). Seems like it's when the site needs to verify my details?
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Carrieosaur Not An Expert
(@Moodleland) reported
@carolinefff @HSBC_UK They wouldn't have given that a second thought ir put in any research at all. Don't they realise this is a slow motion car crash and they've stepped right into it .. completely blinkered.
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Irene
(@Irene63638957) reported
@HSBC_UK I am completely logged out and cannot do anything. It’s asking the QR code but I am on the same device so how I can access it? Please help
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Rachel Shenton
(@RachelShenton) reported
@HSBC_UK can you call me urgently. I’ve been trying to contact you for over a week…I’ve spent hours on hold, been cut off, told I’d get a call back (didn’t) and the issue still isn’t resolved 😢
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andrew perrin
(@andrewperrin83) reported
@HSBC_UK @itittatwifey @HSBC Same thing is happening to me, trying to transfer money from my current account. But get same error message when trying to set up new payee!
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