HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mike G
(@MGoose005) reported
@HSBC_UK went into the Filton, Bristol Branch this morning to find that the counter service is no more. This was the only service which made HSBC more useful to me than the others. Don't see the point, 4 girls (employees) sat around in there doing nothing! Might as well close it.
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Caron Ford
(@cazford3) reported
I've been an @HSBC_UK customer for 33 years & a business customer for 10 of those but a lack of understanding of how varied businesses can be & shambolic customer service could make me reconsider 😡#fuming #dontneedthestress #ombudsman
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Louise Parlons Bentata
(@LouiseBentata) reported
Another 3 weeks have passed and @HSBC_UK still cannot open a business bank account. I’m beginning to think I’m the first person to ever try and open an account with @HSBC_UK? Appalling / zero customer service.
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Diane Frachon
(@DFrachon) reported
Hey @HSBC_UK, would you mind giving me a call to fix repeating fraud on my credit card please? Called 3 times and each time either agent hangs up or I am referred to another number. Frankly the poorest customer service, seems fraudsters are pampered, clients forgotten.
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Jackyb27
(@Jackyb271) reported
@HSBC_UK why did you change your App ? It was fine as it was ! The new one is awful 😩
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Luciano Castellani
(@luchocastellani) reported
And then afterwards you don’t seem to understand why people is turning into digital banks and crypto currencies. Hahaha, the worst bank and customer experience ever @HSBC_UK. Shame on you.
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Vicki Shelley
(@vix_shell) reported
@Kirstie__Allen @HSBC_UK Totally agree on all points, emailed them to say the same and got the same patronising response that maybe I was the problem and needed help understanding. Nice move @HSBC_UK
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Spongdooly
(@spongdooly) reported
@BBCNews @HSBC_UK worst bank and customer service on the planet. Quick to accuse normal customers of money laundering whilst turning a blind eye to their Chinese elite, bosses and big money backers.
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FutureStyles ➐
(@FutureStylesTV) reported
@barkey1988 @HSBC_UK It’s 2021. The age of digital financial revolution. You have no excuse to put up with this bad service. Move your business elsewhere or go crypto.
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Amanda Vinall. Be kind. ❤
(@amandavin) reported
@HSBC_UK Dreadful service on Chat and on phone tonight. One hour later and your advisor days the transaction was from someone called BACS!! Four departments all unable to help and last advisor said she did not know who to transfer me to! #diabolical
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Andrew J Scott 🐧
(@andrewjscott) reported
Your business banking service @HSBC_UK is a joke. 2 hours on hold still no answer. You've sent me a letter saying you're going to shut down an account and to call, but I can't get hold of anyone by any channel. We will not be opening more accounts you. Long live challenger banks.
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Louis Blacker
(@louisblacker8) reported
@HSBC_UK been on hold for almost 4 hours off and on due to suspected fraud on my business account. Being passed about with no answers. Shocking service
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Healthier Heroes CIC
(@HeroesCic) reported
@HSBC_UK @ChangePlease @HeroesCic Would like to be able to work in partnership with HSBC as we support homeless people too and in respect of not having bank accounts your scheme is exactly what we need but we can’t access that can somebody please make contact with me so we could discuss further
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Mark
(@jeffers_71) reported
@HSBC_UK Absolute joke, lunchtime and 1 person serving at your Hitchin branch. Time to look for better service somewhere else I think.
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Steph RGN RSCN
(@stephrach4) reported
@HSBC_UK been on hold for 45 minutes!! Is this an acceptable service #businessbanking
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