HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Amelia Dawson
(@AmeliaD28511995) reported
@HSBC_UK I already have a HSBC current account and am trying to upgrade this to a student account. I am trying to apply online but haven’t been asked any of my current account details and so am not sure how this will work ? Please can you help !! Could be website error?
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Codebreaker // Fathom Audio
(@CodebreakerLDN) reported
@HSBC_UK Suspended my acct, and a payment that I made to someone has been stopped with NO-ONE from your bank contacting me. Now i'm on phone to your support who transferred me to a service that hung up on me. 1 hour wasted already, still locked out my acct. Not acceptable
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Renaud Guérin
(@RenaudGuerin) reported
@HSBC_UK "Since we can't yet officially support our app on iOS 16, let us deliberately break it, just in case it does work like most other apps out there" This is a daft, incredibly user-hostile stance that no other banking app I use has taken. Please reconsider.
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Birmingham, England
@HSBC_UK @aheard15 Just update your app. You’re the problem, not iOS 16. All other banks have done it. Why not you? Second rate service #hsbc #firstdirecthelp #fail
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Renaud Guérin
(@RenaudGuerin) reported
@HSBC_UK My question was about the personal accounts app in fact, sorry. Are there any ongoing issues with it besides iOS 16 incompatibility ? Thanks
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Sara Ritzen
(@RitzenSara) reported
@HSBC_UK I’ve already launched a complaint. I’m not asking for help here, this is solely to make public my annoyance & frustration at the ineptitude of HSBC. Your CEO doesn’t seem to have a Twitter handle, how very coward. As long as the management doesn’t invest
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Sabena B
(@sabena_b) reported
@HSBC_UK @ksound Dont make us turn back to iOS15 now! 😭 You guys can fix this…hopefully soon though because I have no idea how to roll back the update and would like access to my bank account once again
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Anish Mohammed
(@anishmohammed) reported
@HSBC_UK customer support is outstanding in the wrong direction ….
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James Haville
(@jameshaville) reported
@HSBC_UK is there any eta on your iOS 16 compatibility? Both the business and personal banking apps crash on launch. They are the only apps on my phone that are not working.
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Heather
(@heathercomplain) reported
@HSBC_UK please help I’m a Channel Islands customer and have a problem with a Monzo payment which has not appeared in my account.
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Michelle Ford
(@Michelle_JML) reported
Is everyone having problem with @HSBC_UK for intermediaries and submitting applications?? #hsbcintermediaries
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Renaud Guérin
(@RenaudGuerin) reported
@HSBC_UK If this is correct, it follows of course that you lied when you said your developers are "working hard to try and find a fix", because the fix is not technical : it is to simply reverse this wrong headed decision. The worst is that you apparently did the same thing last year !
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Eddie Clarke 🐝
(@eddieclarke96) reported
from
Birmingham, England
@HSBC_UK @RenaudGuerin Oh dear. You really don’t like offering customers a service do you? All other banks have accepted iOS 16 public beta. But not you! Does that mean anything to you? It should #hsbc #firstdirecthelp #fail
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phil payne
(@phil_payne7) reported
@HSBC_UK 15 mins on hold then cut off. Useless customer service on the phone.
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Leo Carr
(@leocarr78) reported
@bat1150gs @HSBC_UK Ezactly my point, a public beta is going to be buggy so expect things to go wrong. It was your choice to install the beta, and HSBC only needs to support the current (15) version.
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