HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stanislav Rastvorov
(@StanislavRH) reported
from
Camden Town, England
But instead they’ve just twitted me another phone number to call and spend another half an hour. UK has some really good examples of nice digital bank experience and I’m sorry the @firstdirect being part of the huge @HSBC_UK can’t provide any good service. #firstdirect
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Zaid Patel
(@ZaidPatel90) reported
Now I have to sit. And wait. To be seen. I have to wait for a business advisor to unblock my account 'I thought you don't have a business team in this branch' 'Oh we do ha ha ha' Utter BS service from @HSBC_UK Luckily #BFHC🍒 from @CostaCoffee is keeping me 'calm'
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David Ko
(@DavidKoWW) reported
@HSBC_UK worst telephone banking. I phoned from abroad and managed to speak to a customer service advisor but then the call stopped and bounced back to the main menu. It happened 3 times to me today. Frustrating!
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Zaid Patel
(@ZaidPatel90) reported
@HSBC_UK I know you can't but at least you can provide a better service and a clear process to business owners when you BLOCK the account for no reason
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Daniel Benzaquen
(@danjbenz) reported
@HSBC_UK haven’t been able to get through to customer services by phone (45 min wait) or visit a branch. If I order a card to a branch, how long will they keep it for? I might be away for a few weeks. Thanks!
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Rahul Verma
(@_storywallah) reported
Hi @HSBC_UK my hsbc app has been suspended since Friday. I have called as requested (X4). I've not been able to get through to anyone who can activate my account + been on hold for over an hour. This is really poor service. Please advise, I urgently need access to my account.
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Honest✊
(@pachhwa) reported
Has anyone able to call HSBC customer service? It was pathetic and I have waited for 30 minutes and had to disconnect in frustration. This happened three times and wasted my 1.5 hr of my life. @HSBC_UK
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Nalinakumar M B
(@mbnalinakumar) reported
@HSBC_UK I need help in updating my India number in HSBC personal@bank. I am unable to log in now. #Regards Nalinakumar
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Ady Suter
(@AdySuter) reported
@HSBC_UK Hi, well, after another frustrating afternoon of trying to get hold of someone who could help online or via telephone banking I went into the Witney branch where the very lovely Sam calmly solved my issue. How will these things work when you shut 150 branches!?
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Helen Kavanagh
(@helenckavanagh) reported
@HSBC_UK I need to talk to a human customer services - phone has been stolen and on the web I am forced to log in to the app if i want to talk to a human. can you assist?
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Cath
(@BigBlueSkyLive) reported
@HSBC_UK No, sorry Ryan @HSBC_UK if you’d like to discuss this further then keep it public so we can all see what you have to say about limiting access to banking in the rural areas @duncancbaker perhaps you could comment?
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Kate Wathall
(@KateWathTV) reported
@HSBC_UK have sent you a DM. As I’m in the states and my account is a U.K. bank account, This is the only way for me to get help with my account currently.
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Sarah Wallace
(@wa37772360) reported
@HSBC_UK Opened my account a few weeks ago, tried using my card for the first time tonight. Card declined. How do I fix this? I’m really really not at all impressed with HSBC so far.
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Zaid Patel
(@ZaidPatel90) reported
@mwarne @HSBC_UK I'm now wasting time walking to the branch to resolve this silly issue
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Ravi
(@Ravi59411112) reported
@HSBC_UK answer the bloody phone! been on hold for 30 minutes!! been given no indication of how much longer the wait is going to be!! terrible first impressions for a new customer!
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