HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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xxxmoneypennyxxx (@xxxmoneypennyxx) reported@BillinghamScott @HSBC_UK Same for us! Thought I’d been hacked - can’t do my weekly food shop but must be folks in a worse position - a worry when it’s not just about access but impacts Payments
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Captain Morocco🇲🇦 (@AtlasIion) reportedFix your app @HSBC_UK
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Richard 🐟 (@pilchardfish) reported@firstdirect @firstdirecthelp Hey. Could you please nudge your useless parent bank @HSBC_UK to issue some sort of update to its customers? They seem to have gone home for the day in whichever international country their customer service actually originates from 🙄
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xxxmoneypennyxxx (@xxxmoneypennyxx) reported@NazRahimi @HSBC_UK Same for us! Thought I’d been hacked - can’t do my weekly food shop but must be folks in a worse position - a worry when it’s not just about access but impacts Payments
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Matthew Hamilton (@MHam1) reported@HSBC_UK Hi, there is an error code every time I log onto the app, API_103, no functionality works. Also can't log on to the First Direct app @firstdirecthelp ...please update when it will be fixed.
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Julia Christine Gutjahr (@GutjahrJulia) reported@HSBC_UK I can not access my accounts
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kerri (@sosmarshmello) reported@BillinghamScott @HSBC_UK Assume this is a wider issue as I have the same error code.
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xxxmoneypennyxxx (@xxxmoneypennyxx) reported@AnnekaWall @HSBC_UK We are in the same position - will lose my Saturday slot 😭 I guess it’s 1st world problems but a concern for those that need to pay for something very urgent but can’t
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Geraint Roberts (@gezzroberts) reported@HSBC_UK cards being declined, app is down and can't access anything via website! How on earth am I supposed to pay for something tonight!?
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Kim Namjoon Fan (@AshmitaKKaur) reported@HSBC_UK Same issue
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Charlotte Mckay (@CharloMckay) reported@amalhotra5513 @HSBC_UK Yes I think just a little message with "hey we know, we're working on it!" Would suffice. Just left in the dark....
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Eddy Bayton (@EddyBayton) reported from Lancaster, EnglandProblems @hsbc logging in on two separate accounts in the UK "Service is unavailable" . Any reason @HSBC_UK @HSBC ??
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sian mahoney (@sianmahoney) reportedIs there an issue with hsbc uk accounts system? Error API_103 @hsbc_uk #noaccess
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Kim Namjoon Fan (@AshmitaKKaur) reported@HSBC_UK I keep getting an error API_103 on the app and the online banking page says that my details don't match the record
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Shehed M.J (@Honeybbz) reported@HSBC_UK why is online banking not working?