HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Melissa Irving
(@melcorst81) reported
.@HSBC_UK your mobile app wouldn’t open today so I deleted it and have now spent nearly an hr to reinstall and still can’t. Crazy process! Help
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Shane
(@Shaneypooss) reported
@jollyawesomeart @HSBC_UK And all you get told is to keep phoning the useless customer service. Absolutely ****** off with it to put it blunt. How can’t I access my own money!
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Niall Love
(@02pash) reported
@HSBC_UK You new ad for the survivors bank account is great and.the scheme was working fantastically but now but when we ask for an appointment we are told it will be next February. 2 1/2 months away (Manchester) What good is that to a street homeless person?
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B Beyond magazine
(@BBeyondmagazine) reported
@HSBC_UK We will pass this message on but you ought to take up issue with your Wimbledon @HSBC_UK staff too.
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Darren Cerio
(@CerioDarren) reported
@HSBC_UK My HSBC App has stopped working on my iPhone. It was recently updated to iOS 15.1 is there an issue?? It flashes up for a few seconds then disappears.
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Dr Siobhán McHale 😷💙
(@MchaleShivvy) reported
@HSBC_UK @HSBC_UK Still locked out HSBC are refusing to help until a code arrives in the post in 10 days- choose your bank carefully and don’t be loyal switch regularly
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sweeneyuk🏴🇬🇧🇺🇲🇦🇺🇳🇿🇨🇦
(@sweeneyuk1) reported
@HSBC_UK u contacted my wife to report fraud on her debit card. We have spent last 3 hrs being transferred & cut off. Its beyond a joke now. U keep telling us your transferring us to fraud but literally every person says wrong dept & transfers us again. Help or we're moving!
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Dr Siobhán McHale 😷💙
(@MchaleShivvy) reported
@HSBC_UK Still locked out HSBC are refusing to help until a code arrives in the post in 10 days- choose your bank carefully and don’t be loyal switch regularly.
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Fiona Kelly
(@fizzlekelly) reported
All staff could offer was cash. No use in this contactless world. You’re losing a costumer! This is not the first time I’ve had issues having a sort code for a closed branch. @HSBC_UK
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Luke Holbrook
(@holbrookshots) reported
@HSBC_UK hi guys. My contactless has completely stopped working during the last few weeks. It started playing up in October and now it does not work at all. How long will it take for a new card to come? I'm having to spend £13.50 per day on travel instead of £8 using contactless
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comms open ✏ little green *****🐞🍄🌈
(@babbittybabbitt) reported
@HSBC_UK, is there a way to change my secure key password WITHOUT phoning the customer service number? I tried logging in with CORRECT details but the app wasn't working so it's locked me out for too many attempts. I have anxiety and would really appreciate not having to phone.
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Kevin Tea
(@kevincumbria) reported
@HSBC @HSBC_UK Your "updated" Android app sucks. Biometrics work intermittently, the app crashes regularly and when it does work it is very slow. #hsbc
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Tony Tansley
(@SEglitterballer) reported
@HSBC_UK what is the problem with not being able to use the HSBC app on my Pixel 6 Pro?
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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