HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Trevor Archer #BritEUMigrant 🌍🇪🇺🇬🇧🇩🇪🎶🎸🚲
(@Trevor_GBDE) reported
@HSBC_UK 2 hours 30 mins on hold & counting AFTER being put through by someone who couldn't resolve the issue relating to company credit card security despite being on the number I was told to contact. This is NOT customer service but a BROKEN BUSINESS!
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Dheeraj Garg
(@DheerajGarg15) reported
So no one helping me out to open a saving account in @HSBC @HSBC_IN @HSBC_UK like no way no solution even there social media apps facebook , instagram i tried to connect but no revert back Can anyone help me?
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WesleyGouws
(@WesleyGouws) reported
@HSBC_UK Hi, I am having issues logged n onto my banking app. Keep getting a GSA error. Please assist
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Gabriel Streicker
(@romeu75) reported
@HSBC_UK hi is ur business banking working? The phone service did not recognise my card number and now on hold for over 40 minutes to talk to someone. A little infuriating to be told repeatedly that my call is important to you and no one answering…
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Jo-Anne Rowney
(@JoAnne_Rowney) reported
@HSBC_UK Have sent. Still on hold. Chat live I tried and he did I'll be with you in 2 min with a direct number....its been nearly 10. Great customer service here.
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Kathleen Batey
(@kbatey1234) reported
@HSBC_UK you guys literally have the worst customer service ever. moving banks immediately! fraudulent emails all over the place and not one of your customer service team is able to help me.
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Paul Andrews
(@vanillaweb) reported
Why does no one @HSBC_UK do what they say . I’ve be promised a phone back re major ongoing problems 4 times no one ever calls or communicates or makes any effort to fix problem
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mat watkinson
(@matwatkinson) reported
@HSBC_UK trying to resolve an issue while abroad. Apparently only a phone call will do. Held in a queue - this costs me money. I’m told my card’s blocked. No reason why that should be.
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Caroline Cork
(@cork_caroline) reported
@HSBC_UK what’s wrong with your online banking website, can’t login and can’t get through to any of your helpline numbers, either closed for the day or 30 mins plus wait
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Kathy Hartley
(@auldyinkathy) reported
It appears that paying in cash (remember that?) at my local @HSBC_UK is too much to ask being a @firstdirect customer. My bank card doesn’t work in the machine and there’s no longer any manned desks. I was sent to a @PostOffice instead? Ridiculous 🤯
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Nick Stevenson
(@DukeOfDaggers) reported
@HSBC_UK your mortgage calculator loops! I just wanted to understand my repayments but I went down a fun rabbit hole on your site, link after link after link after link. You might want to look at that while I go compare elsewhere.
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Steve Jackson
(@StevJacks) reported
from
Hexham, England
Stood outside a closed @HSBC bank, on the phone to @HSBC_UK to fix out card issue, while simultaneously attempting to chat via @HSBC_UK app people and all don't have the required number of staff to provide any service at all.
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LJ
(@Ljatkins3) reported
@HSBC_UK we're having huge issues with the safeguarding on our commercial account. We have visited a branch, supplied information and called yet we are still being told our account will be closed. Phone lines are always busy. Please provide an email address for an actual person
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Scott Davies
(@Scooterza75) reported
@HSBC_UK setting up a standing order for online banking is just horrible! According to your site, under date is an option to select "Standing order". That doesn't exist on my profile. I've spent 30 minutes trying to set this up so far! 😡
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Gary Smith
(@gary3434) reported
@HSBC_UK Call number 7 to customer services. Been at this since 1450!
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