HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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anup sharma
(@Anup_Shr) reported
@HSBC_UK I am not able see Future dated payments and Standing Orders since last 1 week !!! Keep getting message"Unable to load your domestic accounts". Therefore cannot manage my account online or mobile ? This is shameful. Poor Quality. Have been customer for 20 years
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Lisa
(@L1sa130466) reported
@HSBC_UK an hour trying to get through yesterday and currently sat at 45 minutes now. Employ more people to man your phones - this is ridiculous and totally crap service!!!
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Philip Wright
(@drphilipwright) reported
@HSBC_UK Hi. Just closed a current account with HSBC. Expected to still be able to access statements online but these have all gone. How can I obtain recent statements? Thanks
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Robin Rimbaud - Scanner
(@robinrimbaud) reported
@neglectsound @HSBC_UK @HSBC I don’t, nor the budget to spend on trying to fix what should not be broken
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Felicity Small
(@dramaticpenguin) reported
@HSBC_UK ive tried raising a dispute in the app three times now and got an error message so trying phone banking. Been in hold for 45 mins now and constantly being reminded that i could use the app. If it worked i would!! #crapservice
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Matthew 🏴
(@Matthew_Leyshon) reported
@HSBC_UK HSBC definitely finds it difficult to talk money. Hours on hold and being told nothing they can do to fix their mistakes. But can threaten to send my details to another bank 😡
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Steve
(@Badger_a) reported
@HSBC_UK Issues again. Let me access my money before I withdraw it all and leave for a stable competitior - once your systems come back up anyway!
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saljmc
(@saljmc) reported
@HSBC_UK Thanks, but no need, got there eventually after hour & half! 😳 but not good enough service - can’t get into branch as it’s closed weekends now, speaking to anyone by phone or chat so difficult & app couldn’t resolve the issue 😡
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Sion Thomas
(@sdthomas1983) reported
@HSBC_UK Having spent over an hour to speak with one of your advisors, to be spoken to with totally incompetence, I have to say your customer service has got to be one of the worst I have ever encountered. Shocking behaviour and attitude. How do I place a complaint please
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Soni Kaur
(@Sohnikk) reported
Tried calling HSBC over the last week, spent a total of 7 hours on the phone and still haven’t spoken to anyone. Tried the chat functionality, and it asked me to call 0345 7404 404, same thing. So, @HSBC_UK I declare your service broken. I can’t access your service! Advice?
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Marcel Knobil
(@MarcelKnobil) reported
@HSBC_UK HSBC BROKEN AGAIN
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Morgan Visconti
(@morganvisconti) reported
@HSBC_UK you are the worst. You lock me out of my mobile app while I'm on holiday. You do not let me resolve the issue on your website. You have kept me on hold on the phone for over half an hour. I now have to tell someone I can't pay them today.
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Aaron Cater
(@_aaroncater_) reported
@HSBC_UK It’s been 2 weeks since I sent of my postal application to switch my child trust fund to HSBC. I am an existing customer. Have had no communication from you regarding this as of yet. Nothing in online banking or in the post. What should I do?
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Emma_with the sharp pointy teeth
(@Scary_lil_Emma) reported
@HSBC_UK So can you define the issues? A little transparency would be appreciated. E.g. is the root of this issue now resolved or is this going to be an ongoing issue for weeks or months to come?
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Ben Massey
(@BenMassey1) reported
@KJOx @HSBC_UK Been with HSBC 32 years. Used to pride itself on really good customer service and really good services. Feels like HSBC have given up on the U.K. (like they have in America) to concentrate on Asia. Really disappointing. Still awaiting an issue to be resolved from 2 weeks ago
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