HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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GJM
(@zombie_apoc1) reported
@HSBC_UK @danbarker This is a problem. I know many homeless people that stop engaging with charities, are issued what’s known as a chain number and remain homeless. So they won’t have the backing of a charity.
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Grafham Village
(@GrafhamVillage) reported
@HSBC_UK No, that’s OK, just get your team to arrange for the domain to be taken down via @ncsc?
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Mirabilis 🏳️🌈 BLM
(@MirabilisZ) reported
@HSBC_UK @Shelter Hello @HSBC_UK, whilst it's nice to provide these bank accounts, I seriously doubt that this will do much to protect the homeless. I became homeless about 5 years ago, despite having a bank account and some funds. There are no protections for people with undiagnosed health issues
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Charlotte Eve Design
(@vintage_beyond) reported
@HSBC_UK worst customer service from a bank. 5 phonecalla and hour still not sorted out fraudulent transaction
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Bradsdaddave
(@bradsdaddave) reported
@HSBC_UK my debit card is malfunctioning, I cannot purchase or withdraw money. I have contacted customer services in India and not getting help
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David Toon
(@datoon83) reported
@HSBC_UK fraud is awful customer experience #fail
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Coastal Simone
(@AcademyCoastal) reported
@HSBC_UK how can I get hold of someone to discuss my remortgage with you? I've been trying for over a week and I've been holding each time for over an hour!? Every day I'm calling at least twice. Please help! 🙄
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Fiona Marshall
(@FionaBarranca) reported
@HSBC_UK why is your customer service so dire? Why have I just spent 2.5hrs of my life on the phone at a cost of £25 to not have my issue resolved. I have been passed for department to department to be told ‘maybe you should go in to the branch’ It is a fraud matter!
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The Solution
(@Liiamfx) reported
It’s happening again @HSBC_UK zero queue managment to help speed things up. Just a sign that says 5 people in branch - so 1 person who needs an advisor brings 4 people in with them and people that can just pop in to use a machine are left waiting ages
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Nicole Louise
(@88NicoleMUFC) reported
Just saw an advert from HSBC about giving accounts to people who don't have an address. Such a good idea, people who are homeless can't get work if no address and bank account. Let's help people who want help. Well done @HSBC_UK @Shelter #hsbc #helphomeless
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Keep•(our)•Environments•Safe -KES-🐝🐋🌎🏳️🌈
(@KeepourS) reported
@HSBC_UK singlehandedly the WORST credit lenders and customer service ever! So many issues with this bank that have been your fault giving me bad credit! Will never use again!
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newb
(@hanxnewbs) reported
@HSBC_UK They won’t send it via email or mobile as some other customer service representative changed them last week. Only post but I’m now on letter 3 and can’t access my bank as none have arrived….
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Rakhee
(@__Rakhee__) reported
@HSBC_UK Hi staff, Can you pls get someone to help me? I hv used your chat and waited ages for a rep only to have no help on my query in the end. This morning I called cust service..spoke to someone. She put me on hold for ten mins to 'check my acc' then cut me off!!
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gemma schofield
(@missgemseb) reported
@Barclays it’s THURSDAY at 11am in a normal working week - WHY is the #wilmslow branch closed ? So frustrating ! Businesses need to bank Monday - Friday ! Branches shutting everywhere and you close a main one mid week 🤬 precisely why we are moving over everything to @HSBC_UK
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