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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sutton, England 1
Southall, England 1
Glasgow, Scotland 2
Bristol, England 1
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulBingley
    Paul Bingley (@PaulBingley) reported

    @HSBC_UK, please explain why I suddenly can't access my banking details and I'm being asked to activate a Digital Secure Key on the app?

  • LaurenceBraith1
    Laurence Braithwaite (@LaurenceBraith1) reported

    @JaneRockHouse @HSBC_UK Sorry to hear and good advice. I've never had a banking app on my phone for this reason. Don't keep anything on your phone that can give anyone else access to your finances. Period. This includes Google Pay and other payment system apps. They're just not secure enough yet.

  • Karisspluck
    ๐—ž๐—ฎ๐—ฟ๐—ถ๐˜€๐˜€ ๐ŸŒธ (@Karisspluck) reported

    @HSBC_UK Hi, Iโ€™ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but canโ€™t access it. Will this be sent to me in the post instead? Iโ€™m assuming it just says to cut up the card, but Iโ€™m not sure.

  • _londontrader_
    Nomad (@_londontrader_) reported

    @HSBC_UK crap service

  • hpstubbs
    Helen Stubbs (@hpstubbs) reported

    Blimey @HSBC_UK you don't make it easy ! As a @firstdirecthelp customer I wanted basic info from you that can't be found online. Rang both non-HSBC & existing HSBC numbers..pls enter sort code (how do you have a sort code if you're not a customer?). I'm about to go elsewhere..

  • Kaishou
    Lam (@Kaishou) reported

    @HSBC_UK So I wasted money getting to my closest hsbc. It also doesn't help that before this I was told by your live chat that I can go through your online verification which I've done but your customer service has no acknowledgement of such a thing being done.

  • sgr1234
    Susan (@sgr1234) reported

    @HSBC_UK I can't log on, it keeps saying Error, sorry this request could not be served!! How do I get past this. Happening on desktop and android.

  • lizflenley
    Mrs Whits (@lizflenley) reported

    @HSBC_UK This is what Iโ€™ve tried but when I call it just directs me to the website to book and then the call ends so I canโ€™t actually get through to book an appointment!

  • Trifecta55
    EA (@Trifecta55) reported

    @HSBC_UK Hello, it says I cannot delete a saved payee yet last payment to them was last Sunday is this not more than five working days pls help

  • CapitalR
    ๐Ÿ† (@CapitalR) reported

    @HSBC_UK Iโ€™ve already ordered a new card but itโ€™s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just โ€œsee what happensโ€ attitude. The customer service and care is truly appalling.

  • T1mbuktwo
    Lingmell (@T1mbuktwo) reported

    @HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.

  • MrFord89
    Fordy-PUFC (@MrFord89) reported

    @HSBC_UK have be the worst bank in the UK. Absolutely useless agents who dont offer any help. Mis sold products.

  • DaveWishingsky
    Dave ๐ŸŒป๐Ÿณ๏ธโ€๐ŸŒˆ๐Ÿฐ๐Ÿง˜๐Ÿปโ€โ™‚๏ธ๐Ÿ’†๐Ÿผโ€โ™‚๏ธ (@DaveWishingsky) reported from Hastings District, England

    Been on the phone to @HSBC_UK for well over an hour trying to sort out registering my mother's LPA. I can't believe how inefficient they are and what bloody awful hold music they have. If you are going to put someone on hold for half an hour at least play something decent.

  • Brogan_P
    Brogan (@Brogan_P) reported

    @HSBC_UK You have to be the worst bank I've ever used. Despite the amount of money I have invested, the service you provide is dreadful. Now you've suspended mobile banking for no reason. I am done with your substandard insulting service.

  • Andouillettefr
    Andouillettefries (@Andouillettefr) reported

    traveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent ยฃ107 on the 4th of April ) My account may be empty for all I know and I can not do any about it

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