HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Wylie is WAH!🌟
(@petewylie) reported
@robinrimbaud @HSBC_UK Exactly, my dear! Except I'm months into this. There will be a song, but about the whole 'CUSTOMER SERVICES' covert crumminess scam. Hope you're well. And if a career change ever beckons, it's no giant leap from 'Scanner' to 'Scammer', & every corporation has vacancies. Love&WAH!
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Stu Firth
(@firth1985) reported
@HSBC_UK im trying to open an account for my 11 year old. Apparently it can only be done in a branch but all your branches nearby close at 15:30. It’s impossible to open an account without taking him out of school.
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Colin Bell
(@ColinBellHSBC) reported
@Funktion182 @HSBC_UK Staff online and in person are always prepared to help out customers whatever the matter, although sometimes we need more proof of address, I would recommend contacting HSBC customer support.
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megan🖤
(@Megan_Pye) reported
@HSBC_UK why do your customer service agents on the app chat ignore customers? Seriously so unimpressed
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Dr Cat Clarkson
(@DrCatClarkson) reported
@HSBC_UK hey, I’ve got a search on my credit report for opening a credit card with you, which I haven’t, I can’t call your fraud line as I’m not a customer so don’t have customer ID. How can I look in to it?
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ScepticalDungBeetle
(@DungSceptical) reported
@BarclaysUKHelp lot a customer to @HSBC_UK Wanted to open an account for my son. Told to arrange a video call via your app (went into branch at inconvenience to me) App wouldn’t verify passport nor driving licence, asked back into branch with son (u r closed after school) 1/2
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Matthew Nuttall Diaz
(@matt_nuttall) reported
@HSBC_UK Hi I have a mortgage with you but no online account, how can I start getting access to one so I can start overpaying, alternatively can this be done in branch.
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Fiona West
(@LTMID1) reported
@HSBC_UK repeated messages of ‘something went wrong’ trying to deposit a cheque using app. Is there a glitch? Photo using good light and photos load. You have closed down all local and local-ish branches.
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Shahid Siddique
(@ShahidSiddique) reported
@HSBC_UK I’m having issue for last 1 year my CC account is not linked to online banking & I can’t check, track & pay. I didn’t receive any statement last month & I was told it was due to the RoyalMail strike & have no clue the payment amount & the due date. Tired calling support
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Stu Firth
(@firth1985) reported
@HSBC_UK Hi Laura. I am an HSBC customer that’s the confusing thing!
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Sean Packman
(@seanpackman) reported
@vospercfp @HSBC_UK Looks decent to me... Best 5 yr fix with minimum 40% deposit is over 4.30% today...
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Samantha Cheek
(@sejcheek92) reported
@HSBC_UK hi Im trying to set up online banking on my new phone as iv lost my old phone. Its asking me to use the app to generate a pin to log in but I don't have access to the app. I tried to speak via you website but I'm afraid I have to be logged in to do it. Please send help
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Little Gibbo
(@littlegibbo) reported
from
Long Ashton, England
@HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.
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Roni Patel
(@unsociablemum) reported
@HSBC_UK This happen to me now. Pls help
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Leena Shah
(@lshah72) reported
@HSBC_UK after a week, a lot of money spent on international calling, HSBC app is worthless, customer service agents worthless! Online services horrible! #hsbcfail
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