HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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pinmole
(@pinmole) reported
@HSBC_UK Hi Russell /Desi /Kris /&c - any news about the crashing problem which lots of customers are experiencing? or must we all wait till the digital team emerge from the early hibernation they began in August 😴? Most other banks offer a mobile banking app like HSBC used to.
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Harrykaka
(@harrykaka81) reported
@HSBC_UK @JackMcglocks no chat support available, wait time over an hour on the phone and still waiting and don’t get me started on Ask Andrew. He is about as useful as a chocolate fire guard.
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HD
(@HD_lostinfrance) reported
@Joy_flamingo @HSBC_UK Thank you .. they closed again for C19 reasons ... ended up on a 2 hour trek around SW London in pouring rain. When you get to talk to real branch people they where truly trying to help. On line and on the phone. .. polite at best, but don't have access to key info. C'est la vie.
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Ramble
(@technorobbo) reported
@HSBC_UK The point is the branch doesn’t have a counter service at all, making it redundant effectively, had to travel several miles to one that did. It’d be easier if you just shut the counterless branches down so customers don’t waste their time. I’d rather you opened them.
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Patryk Młodziński
(@Bomej) reported
@HSBC_UK Its been over a month already Gotta leave this **** bank soon
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Pierre PN
(@petitniv) reported
@HSBC_UK Problems with the app today in iOS 14.8 Crash on opening. I can't generate a token for online banking 😒
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HD
(@HD_lostinfrance) reported
@HSBC_UK I will use this as an example in my Customer Centricity workshops, perhaps you should too, just get in contact to understand what I have lived through. At this time my problem, which you created through lack Communication & outed systems remains unsolved.
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Lee JY
(@cclekazdego) reported
@ajnt @HSBC_UK I got hacked and It was unbearable for me after numerous appeals to the support team and nothing was done until I came across @agthwi and he fixed my disabled account completely
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Andy
(@ajnt) reported
@HSBC_UK Thanks. Complaint already filed on that. When did the tech issue start because I was impacted since yesterday around 10.30am
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Matthew
(@mattjones8362) reported
@HSBC_UK this is ridiculous. Trying to contact you about fraud on my account and phoned three times to be passed from number to number and now the persons head set is broke! Great customer service 👏🏻 well done
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Fed Up Of Socialists
(@NotoSocialists) reported
@HSBC_UK daughter is trying to swap her existing account to a student account and some questions on the form make no sense...and online help isn't helping and nobody can be bothered answering the phone..😡
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Will Daniel-Braham (He/Him)
(@WillAWay) reported
@HSBC_UK What poor service after being with your bank since its beginning in the uk and before that with its former incarnation as Midland. I'm furious that no one is able to speak to a human. Automation is ruining my experience. It's been over a month trying to open an account.
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T
(@YNWATan) reported
@HSBC_UK your iPhone app has been crashing for over a week,your customer services team are no help so I have decided to close my account after being with you for 35 years
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Andy
(@ajnt) reported
@HSBC_UK hi. Your mobile app has stopped working. Press Login, scan fingerprint and then it just goes back to Login screen. IOS 14.8. iPhone 8 Plus. Same problem on latest app version. Have rebooted phone. How can I get some help on that please?
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Seline (Lee) Alexandra
(@LeeBeeAlexandra) reported
@HSBC_UK @SylviaR66233305 The app is still crashing for me on iOS 14.4.2 I cannot access my banking in app or online at all as it requires the app for a code! Please advise ASAP. I really need to access my banking for bills and transfers!!!
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