HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Murphy
(@PaulMurphy100) reported
@HSBC_UK Hi what’s the timescale for resolving the issue on mobile banking that’s preventing loading of payees list when trying to make a transfer. Thanks
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Peter Enns
(@soundslikeends) reported
@HSBC_UK @Sean_Shiels It's not just him. Various things have been going wrong of the past week or so. Today, my saved payees aren't loading in the app or on the website no matter how many times I try.
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Vicky A Vaughan FCIM
(@TheBrandSurgery) reported
@HSBC_UK Your app is not loading payees. Says the system is down.
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richard moxley
(@moximoron) reported
@HSBC_UK the worst customer experience of any supplier I’ve ever used. Security requirements for kids login impossible to manage, unfriendly call staff, endless call waits, banks only open weekdays and in school hours. It’s like you’re trying to make customers lives harder
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Simon Stevens
(@si_stevens_) reported
@HSBC_UK are you having issues with mobile banking? My payee won't load when trying to make some payments...
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Jo 🌹
(@JoBewley62) reported
@HSBC_UK hi having problems with your services. The app is unable to load my payees so I tried via the website and I’m getting the same message. Told to report via Twitter - any idea what’s going on?!
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Danika Scott
(@DanikaS45419236) reported
@HSBC_UK what is going on with your app and website can't pay my bills
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James Jarman
(@Jargon64) reported
@HSBC_UK Pretty unhappy with the HSBC app. It's slow to load and respond, and everything takes 1 or 2 more taps to complete. The old app was much better in terms of UX and speed.
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Ruth 💙
(@never_ruth) reported
@HSBC_UK of course your online banking has crashed when everyone’s been paid today 🤨 Can’t transfer money via app or website
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🏳️🌈kye Boe🏳️🌈
(@Ky_l_i_e) reported
@iamhighlystrung @HSBC_UK Looks like an issue with it, I'm having the same trouble
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Mr C
(@m_w_clarke) reported
@hsbc_uk_help @hsbc_uk Unable to transfer money to other accounts but your service status says all good. @downdetector shows there is a problem. Please help!
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Ben Smith
(@8ensmith) reported
@HSBC_UK your website and Android app is not working. I cannot make payments. When is a fix due? Will I get compensation for missed payments?
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Tom Leaver
(@leavert1000) reported
@HSBC_UK trying to transfer money via online banking (app&website) I get an error message when trying to access my saved payees. Online chat feature also showing error message
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Zoe Stroud
(@ZoeStroud1) reported
@HSBC_UK payees page keeps saying oops and to try again. I need to make payments to previous payees. HELP!
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Daniel
(@OnlineBalded) reported
@Danny3point0 @HSBC_UK Gotta pay my baby momma child support 😡
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