HSBC Outage Map

The following outage map shows the most recent areas in the United Kingdom where HSBC users have reported their issues and outages. If you are having an issue with HSBC and your location is not listed, make sure to submit a report below.

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

HSBC Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:
  • Ron Shaw (@EuroRiderLtd) reported

    3 hrs 45 mins on hold... Told you are helping other customers @HSBC_UK... Surprised you have any left of this is your customer service... Looks like I'll be helping to reduce the number of account holders you have!!!

  • Ju (@ju_pawsup) reported

    @HSBC_UK Hi, since updating my iphone to ios 15.1 banking app keeps crashing - can you help?

  • Ron Shaw (@EuroRiderLtd) reported

    2 hrs, 45 mins now..... I never have occasion to phone the bank normally, so is this normal and acceptable non service @HSBC_UK? .. #justasking

  • Saad (@saad57306371) reported

    Is hsbc business internet banking payments feature not working? My account states this feature is not available to me which is strange. Who can help at this time? @HSBC_UK

  • Ron Shaw (@EuroRiderLtd) reported

    2 hrs 15 mins now..... I can't beleive anybody is actually answering the phones @HSBC_UK.... This is diabolical service to customers and don't even think about blaming covid... Thats just an excuse for bad service now 😡😡😡😡

  • Richard Keeling (@richk85) reported

    @HSBC_UK is there an issue with mobile banking, not been able to access now for a few days with either Touch ID or passcode

  • Ron Shaw (@EuroRiderLtd) reported

    Been on hold to @HSBC_UK business now for over 90 mins AGAIN... No local branches anymore so after being a customer for over 30 years... Which bank wants my business? #timeforchange

  • Kerry Barnby (@KerryBarnby) reported

    @HSBC_UK I have been trying in vain for a week to get though to your business banking team to activate a digital secure device, I have requested call backs but hear nothing, I now cannot access my account and your branch can’t help me, this is not good enough!!

  • SeanLondon (@SeanLondon19) reported

    @HSBC_UK Hi, I am trying to deposit a cheque through the mobile app but everytime I go take a photo of the front of the cheque it gives a message saying there is a bug and to clear the cache and try again. I did this but it is still not letting me take a photo. Is there an issue?

  • glyn jacko (@jackochirpchirp) reported

    @KyleKatran @HSBC_UK A truly awful bank , how do they expect senior people to understand any of this, and I’m technically minded we are now looking for another bank

  • Ryan Brehaut (@Brehaut86) reported

    @HSBC_UK help, I'm stuck in a digital secure key activation loop and need to log on to accept a application. Online banking is saying I haven't completed activation

  • Julie Visage (@JulieHowatsonBr) reported

    Please can you help @HSBC_UK My 80 year old dad is losing the will trying to complete the online safeguard for their chapel charity.All because they haven’t used the account for nearly two years due to covid. Managed to fill 10 pages only to find the link at the end is not valid.

  • Cortney 👑 (@foodbabyblogs) reported

    @skgndo @HSBC_UK 1 hour 50! Got cut off at 2 hours the first attempt so we’ll see second time around. Wonder how they recompense for the wasted 4 hours of my working day?

  • Johnny Nobull (@Johnny_Nobull) reported

    @HSBC_UK Why are you not answering your phones on 03457 606060? Hanging on for up to 2 hours at a time only to be cut off. Can't get a chat session with any one of any use. Just apologies for the rubbish "service".

  • Fraser (@_OccamsFraser) reported

    @HSBC_UK I have moved home, lost my credit card in the move, so I don't know the expiry date of that card, which means I can't pass your security checks... how do I go about changing my details (nearest branch is 40 miles away. I hadn't setup telephone banking so can't access

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