HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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David Sidwell
(@LittleDaveDIY) reported
Absolutely disgusting how @HSBC_UK treats an 84 year old disabled customer saying it will take 10-15 days to reverse a payment made to an old account in his name. When you ring the number advised by support on the app it says it’s closed even though we are within opening hours
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Kamil
(@Kamil31339590) reported
@HSBC_UK I’ve tried numerous times today to purchase online with my credit card and payment failed every time ??? I nevertheless had issue.. the message says authentication error.. is there a problem with online payment?
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EffJay
(@efjaebe) reported
@davidbelle_ @HSBC_UK Utter madness. I had to wade through **** to open an account with them - for the management company of a PE fund as well… not as if the numbers are tiny.
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Wishfulthinking
(@Wishfullthinki9) reported
@HSBC_UK I am looking to change my bank from HSBC after many many years. I was with Midland Bank in 1992. HSBC has gone down hill over the years. Even the change to the format to online banking is a mess. Why change something that worked.
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Kirsty
(@kwhitfield_xx) reported
@HSBC_UK please can someone help me, I have switched to you from Lloyds 6 weeks ago. I still have not had a telephone security number and I can’t access my money 🥺 this is seriously frustrating service.
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Stefano Barnini
(@StefanoBarnini) reported
it is an hour i am on a call with @HSBC_UK it is the 4th operator i am passed through, explaining all time again the same basic problem on my #creditcard i raise it last Monday. today is Friday 4 days ago. and i am still on hold with the 4th operator. and we are in 2021.
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Tom Thorpe
(@thorpetom) reported
@HSBC_UK hi! It’s really poor that your app doesn’t work on the pixel 6 pro - the flagship Google phone - can you at least confirm your team are currently working on it please and is high priority?
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Paul Shulver
(@Shuvlarse) reported
@HSBC_UK Just switched to you from Natwest today. None of my cards are working. Can't login to the app as you've not sent me a pin. How can I fix this yesterday because I need money to live. Thanks.
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James Madelin
(@jamesmadelin) reported
@tobie Very true Tobie. In 2016 I got a call from @HSBC_UK's fraud department, wanting to take me through security. They were surprised when I insisted on calling them back! Terrible, terrible security protocols.
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Wishfulthinking
(@Wishfullthinki9) reported
@HSBC_UK @BBCCiN I tried to contact HSBC when I wanted to check my account after receiving scam messages to say my account had been hacked. I couldn't contact online. When I telephoned and finally got through and awnsered it was disconnected. The service from HSBC is pitiful.
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Michael Balmer
(@Balmer85) reported
@HSBC_UK your customer service is shocking, just taken out a mortgage with you and I should have stayed with @HalifaxBank. It isn't just about price and being cheaper means its OK to be rubbish
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EffJay
(@efjaebe) reported
45 minutes on hold so far @HSBC_UK - what's the deal? It's basically impossible to give you my business.
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Bag of Cans TV
(@Beeradventcal) reported
@tabamatu @HSBC_UK I waited weeks to open an HSBC Business Account and because one of my clients wasn't based in the UK, they wanted me to jump through all sorts of hoops. Needed to issue an invoice and they still hadn't sorted it out, so I opened a Starling account within 30 minutes. No regrets.
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Marie Boyer
(@MarieBoyer) reported
@HSBC_UK Private customer here who would like to access the funds in my account & receive a good customer service but got no respect & no help today - big #fail
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Shyam Menon
(@ShyamDwar) reported
@HSBC_UK need urgent help to get a working token. I am not in UK at moment and India HSBC office is saying they do not have anything to do with HSBC UK. Pls help
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