HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Manchester, England 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Shabs_G Shabs (@Shabs_G) reported

    @HSBC_UK your app isn’t working? Can we have an update on when it will be up and running? #hsbc #appissues #help

  • MMaccorquodal Michael Maccorquodal (@MMaccorquodal) reported

    @HSBC_UK @HSBC had my business bank account completely locked down for over 24h by your fraud team for no apparent reason. Not acceptable, especially at this time of the month- my staff have no wages, this is absolutely crazy! I cannot run a business in this way

  • harlando2 Harlando2 (@harlando2) reported

    @HSBC_UK "We are experiencing higher than average calls" I think you've been playing that message for that last 5 years now. I just want to unlock my online banking account. Poor service.

  • robgrayson Rob Grayson (@robgrayson) reported

    Needless to say, I'm very very unhappy and I still need to talk to someone about my urgent query. Can you please help? @HSBC_UK (4/4)

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @HSBC @HSBC_UK Any problems reported with your cash machines today? I'm hearing from a number of people they are asking for money and nothing is coming out! Staff in Liverpool telling customers to use machines outside the bank or get a receipt from them...

  • thomashallam Tom Hallam (@thomashallam) reported

    @Clairearthurton @HSBC_UK same problem over here. no tel banking pin sent out in the post in nearly 2 weeks? account now locked.. calling them now but on hold for 20 minutes already

  • Clairearthurton Claire Arthurton (@Clairearthurton) reported

    @HSBC_UK my daughter has opened a student account on 16/9. She hasn’t received her telephone banking security number which she needs to set up mobile banking. She has called customer support x 2 and is told it will come in the post. Help!

  • JamieNelson7 Jamie Nelson (@JamieNelson7) reported

    @HSBC_UK I’ve been on hold to your business help line for hours. What’s going on ? You keep saying my call is important but I’m becoming a little doubtful about that

  • KH4L1D86 Abu Aaliya (@KH4L1D86) reported

    @HSBC_UK I require help regarding my card

  • UK121144 Irene Heald 💙 (@UK121144) reported

    @HSBC_UK is there a problem with your banking app? Logged in this morning and the screen turned into blank white.

  • robgrayson Rob Grayson (@robgrayson) reported

    I pay my account fee month in, month out and have always had substantial credit balances with you. I NEVER call you, and the one time I need to contact you with an urgent query, it's impossible to get hold of anyone. @hsbc_uk (3/4)

  • TheSingerMartin Martin Woodward (@TheSingerMartin) reported

    @HSBC_UK I was disgusted to have contacted @HSBC_UK to report card fraud only to be transferred to a staff member working from home who gave my personal details to someone else in the room.

  • missbetsy46 Betty McNeal Ray (@missbetsy46) reported

    @stefstelea @HSBC_UK Been hacked? Support wasn't helpful when I was hacked until someone recommended @lardygod07919 who recovered my account in less than an hour, he's a genius on Twitter You try to give him a text, I'm sure he will help you out.

  • MichaelMj81 Michael Johnston (@MichaelMj81) reported

    @HSBC_UK why is it so difficult to open a child’s account (for existing existing customers). Tried online, ID not accepted - no reason given. Rang to be told it’s linking to old address of 2 years ago. Transferred to another team, after 40 mins hold line goes dead! Great help.

  • flackchap Graham Flack (@flackchap) reported

    @HSBC_UK utterly useless safeguard review causing huge problems. Terrible customer service by poorly trained staff #Useless #bankers

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