HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Brenden Mielke
(@bomielke) reported
Glad I checked if @HSBC_UK app is working on #iOS16 yet. Of course not. Same problem as last year. Poor customer experience.
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Chilli
(@ChillliRose) reported
Hi @HSBC_UK your app isn’t working in IOS 16 beta and I can’t access my online banking as it’s done via digital secure key - please let me know how best to manage this?
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wolfie
(@chipwolfuk) reported
@eddieclarke96 @HSBC_UK @john_yes_really This is the thing, most other banks have done nothing for iOS16 yet, HSBC maintain a version whitelist to artificially block versions they're "uncomfortable with", it's juvenile
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Robert Wood
(@rob_wood) reported
@HSBC_UK @kg_beta Seems to be happening again for iOS 16 public beta. I presume this is just a simple version whitelist issue as every other app (including banking apps) work without a problem, only HSBC. Any word on a fix or beta we can test?
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samarafriend
(@samarathefriend) reported
@HSBC_UK you’re making it nearly impossible for me to close my card and pay off my balance. I can’t pay from my app. I’ve been on hold for 20 Minutes…. Madness
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Becky Guest
(@Bexster100) reported
@HSBC_UK I’m an existing customer and am trying to open a Flexible Saver but every time I try to apply it says I can’t because I’m not a UK tax resident. But I AM a UK tax resident. Why is this happening? I have only ever lived and paid tax in the UK??
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Dan Savage
(@DanSavage14) reported
@HSBC_UK you stopped all payments from my Kinetic account with no explanation yesterday and have left me with no support until Monday. Thankyou very much.....
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
I bank with @HSBC_UK @HSBC and was referred to the @PostOffice this morning because the counter service in my local HSBC is not actually open as per the TV campaign. It’s in the small print apparently! Even the post office refused to bank our piggy bank money! #poorservice #lazy
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mip2202
(@mip2202) reported
@HSBC_UK still waiting for you to enable app login on iOS16… just saying, your colleagues said that devs are working on it, it CANNOT be taking this long ❌❌
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Stu Greenham
(@stugreenham) reported
@mip2202 @HSBC_UK @HSBC You can’t upgrade to a beta version of iOS then complain apps don’t work. This is the whole point of the beta releases, to allow time to fix bugs and for companies to update their apps.
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craigt
(@_craigt_) reported
@HSBC_UK @HSBC Yours is the only banking app I have installed that does not work with iOS public beta… actually it’s the only app not working for me… Just saying…
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cjc
(@CiaranJC95) reported
@HSBC_UK So again I ask, why do other banks work just fine and not have any issues just you? Why are you intentionally difficult about it when other banks just, and this is a big concept here, ADAPT
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Frankie Hemmings-Elkan
(@rubycubesmum) reported
@HSBC_UK absolutely stellar work ! My online banking was shut down by you over 24 hours ago with no explanation - after endless calls and being left on hold it’s now been set back up - with no explanation or apology from you as to how it happened. Any answers ??
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