HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Belsham
(@rachybelsh) reported
@HSBC_UK can you advise when the cash deposit machine at Leatherhead branch will be fixed it’s been broken for a month! Thanks
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Tracey
(@tjay0814) reported
@HSBC_UK your customer service is terrible. Your complaints procedure is shameful. I wanted to set a zero overdraft on a current account and was told this cannot be done!!
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Sam
(@Sam87800821) reported
@HSBC_UK @HSBC_UK Thanks for the reply. I have requested one on 27 Mar and I still did not get it. Do you provide tracked mailing service as well? Thanks.
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Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK Good morning #HSBC. It is now 2 WEEKS since your changes to your #MobileBankingApp rendered me unable to access ANY #InternetBanking. This was supposedly escalated a week ago. Is this what escalation looks like to HSBC? NO ONE has contacted me to resolve the fault.
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Gaurav Kohli
(@kohligaryMCR) reported
@mylahore @Deliveroo @HSBC_UK ordered food through Deliveroo . Food order incomplete . Rang customer service immediately . They said email us . After two hours Deliveroo say send us picture of food to prove it was incomplete order . Should have told me earlier when I rang .Shoddy
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Emma
(@emmazentner) reported
@HSBC_UK you’ve closed all of my accounts with no reason whatsoever and no one will tell me why - what’s going on? I’ve been a customer for 21 years. Exasperated doesn’t even come close
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M_Raph
(@MRaph7) reported
@HSBC_UK Trying to sort out a simple mortgage (21% LTV) and this is the most painful experience of my life. No communication, links not working and speaking to someone so unhelpful at the moment. I am literally trying to give you business here...#notgoodenough#CustomerService
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claire lewis
(@claireedith) reported
@burychap @HSBC_UK Maybe a business debit card to use in the post office or change your rules from 2 to sign to 1 to sign might be an option to help out
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BlackOrchid Stamford
(@blackorchidltd) reported
@HSBC_UK Is business log in down everywhere or is it just me ? I click log on and just get a black screen !
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Katherine Chillistone
(@KatherineChill3) reported
@HSBC_UK HSBC is not limited on email or telephone. Your customer service is appalling. Of course I will ask my sister to contact you again, now that HSBC can be bothered to pay attention. It’s a shame it has to be public before HSBC does stuff…
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Lu
(@LuSchmoo) reported
@CatchTheseWords @HSBC_UK Have you also tried it through the website on your computer? They may be able to do it for you if you direct message them your account details depending on whether they can access customer accounts from social media.
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James Hadley
(@jh_bucky13) reported
@HSBC_UK The app wants me to use the site and the site wants me to use the app so HOW, pray tell, am I supposed to LOG IN
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Sarah Tempest
(@Altogether_ST) reported
Oh my god. @HSBC_UK you are the worst, we've been trying to get the funds from a cic account for 2 years now, we've filled in forms, went to the branch filled in more forms, mandates, trying to call today and been transferred to 3 different people then hold for 15 mins. Help!!!!
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Lisa
(@Lisa_Kearney) reported
@HSBC_UK please can you provide an urgent update with regards to a technical issue in releasing mortgage funds for completion. This is causing major problems with the purchase of our new home 🏡🔑 I have sent a DM please could this be dealt with urgently.
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Robert Kenny 🇺🇦
(@RobKennyReading) reported
Today I spent 5+hrs trying to log onto my @HSBC_UK account. I asked for help, didn’t receive any, and when I asked Why?, they closed the chat! Knowing my Secure Key wasn’t working, asked for codes generated by it?! Tomorrow I go in to quit. They’ll prob tell me to do it online…
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