HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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⚜️NikosVrk⚜️ 🚀
(@NikosVrk) reported
@HSBC_UK Hi I am on iOS 15 and as always the app doesn’t work. How can I access the online banking without the digital secure key please?
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Tim Sw
(@unotim) reported
@firstdirect This has been going on for months. It’s not a new issue. When FD was moved back under the @HSBC_UK umbrella over a year ago, the service started to go downhill. It’s been 30 minutes now and I’m still on hold.
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Dervis Salih
(@DervisSalih1) reported
@HSBC_UK do care about their loyal customers. My 78 year old mum has not been able to access her main account for months, the one her pension goes into. She has spent more than 3hrs on the phone & went into store yesterday. A total of 8 HSBC staff have not fixed her problem.
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Gordon Allan
(@GordonA6) reported
@HSBC_UK the world's worst bank. Shocking customer service, fraudulent transactions which they couldn't care less about, business definitely going elsewhere. #scamartists
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Kieron Rees
(@kieronsrees) reported
A business the size of @HSBC_UK should really have the resources to troubleshoot their app during the developer beta, crazy that we’re in the fourth public beta of ios15 and HSBC app still doesn’t work. For context, no issues with Monzo, Lloyds, Barclays or Virgin…
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Gavin Murray
(@GavinMurray1) reported
@HSBC_UK - why not invest some of those billions of profit in employing web designers that make your mortgage website actually work or hire enough people to actually answer the phone. Pathetic.
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xJames
(@xJ4MEZ) reported
@HSBC_UK please can you DM me? I have a problem with my account
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Clairness
(@clairness) reported
@HSBC_UK the most frustrating BTL application ever! I’m already a customer! Now the document uploader states I have no open cases?! Please help before I pull my hair out!
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Kieron Rees
(@kieronsrees) reported
@HSBC_UK @calmanling I’d have a word with your developers, it’s the fourth public beta, they really should have been all over these issues in the developer beta. Just saying ‘it’s still a beta version’ is a really weak argument at this point in the release cycle.
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PropertyGuy
(@FCProperty1) reported
@HSBC_UK is the planned maintenance this morning over running? Your website suggests until 0500 this morning, yet it’s now 0900 and I cannot make a payment
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Big Daddy
(@DadPushy) reported
@HSBC_UK @Cambridge_Uni Struggling white working class kids need help stop virtue signalling, I’ve withdrawn all my money and recommend everyone else does the same.
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Woodsy
(@The_Woodsy) reported
@HSBC_UK @Cambridge_Uni This is why you will never have access to my money!
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Richard Copley
(@AnaxasUK) reported
Trying to report a security concern on my bank account; no published numbers work; a number of circular processes that ask me to call the number I've called; turns out the bank is closed till Monday (even though it claims 24/7 service). How seriously are they taking it? #hsbc_uk
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Deborah is a 🐝🇬🇧🇺🇸
(@debbiec35437378) reported
@HSBC_UK @Cambridge_Uni Why don’t you support all colours and not just black everybody deserves a chance to excel all you do is drive an even bigger divide and that shows the quality of your intelligence
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Gezginavrat
(@gezginavrat) reported
@HSBC_UK There is nothing in this tool about phone compability issues and staff on your phone line are not adequately trained to handle these issues, they just put you on hold to pass on to next person and next and next. I was literally bullied into this
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