HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Manchester, England 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • GrahamPritchar1 Graham Pritchard (@GrahamPritchar1) reported

    @HSBC_UK My app is asking for a password not the digital pass pin. Passwords I enter and know are right. Is this the same problem?

  • Tom_Godwin Thomas Godwin (@Tom_Godwin) reported

    So its been 10 days since @HSBC_UK just locked all my accounts citing some transactions they needed to check, I have answered their questions and despite emails and calls have no update or even response when I can access my current account, savings or credit card Woeful...

  • Jess50083574 Jess (@Jess50083574) reported

    @HSBC_UK Be great IF you hadn't changed mobile banking log on - twice in last couple of weeks? REALLY? Now locked out - not helpful. Will have to drive to branch to sort tomorrow - zero online help that makes any sense to me!

  • PhilLawrenceUK BristolBloke (@PhilLawrenceUK) reported

    @HSBC_UK In the end I realised it was because clicking on your arrows brings up the numbers without zero before it. When I put 02 instead of clicking on your arrow when 2 was brought up to it worked. Can I suggest you sort this out? It wasn’t my problem it’s yours

  • TheSalvageDog1 TheSalvageDog (@TheSalvageDog1) reported

    @HSBC_UK the worst customer service I have ever received. Totally disinterested call handlers who refuse to allow you to talk to a manager and refuse to allow you to speak to your branch. Absolutely appalling service.

  • VoortMartijn Martijn van der Voort (@VoortMartijn) reported

    @HSBC_UK @HSBC Your customer services is crap. Just complete impossible to contact someone. Sort it.

  • Yazid20223 Yazid22 (@Yazid20223) reported

    @NikkiDaGaffa @HSBC_UK Mine has been the same since 2am .. the website works as normal though ..

  • NickHackett2 Nicholas (@NickHackett2) reported

    @HSBC_UK I'm trying to buy items online at @BootsUK but it's not letting me checkout. Saying theres a problem and to use a driffeance card. This is first time I'm having issues with this. My card isn't the issue. I have money in the account so why isn't it working. I will

  • gdogalog Gem (@gdogalog) reported

    @HSBC_UK I am constantly having to delete and reload the mobile banking app as it keeps freezing every time I try to long on with biometrics. Even though I reset my password through an advisor I'm now being told it can't send me an SMS. I am fed up of calling to fix this.

  • TONYSHAW21 Lord Tony Shaw (@TONYSHAW21) reported

    @HSBC_UK Hi Jack.. saw your reply saying I should get contacted in April re my complaint back in February..honestly HSBC customers need to be aware of the service that HSBC provide.. 2 months to answer a complaint.. honestly Jack it's disgusting.. I just wonder what the FSA would say

  • AlisaDol Alisa Dolgova (@AlisaDol) reported

    @HSBC_UK Hi, thanks a lot for responding! Unfortunately, the HSBC website does not let me proceed with the application without proof of address. She now has letter confirming GP registration, but that’s not accepted. Thoughts?

  • Jess50083574 Jess (@Jess50083574) reported

    @HSBC_UK been HSBC 37yrs but think it's time to try a better bank! SO many issues in last couple of weeks. Now cannot log on. Had a word code. Last week you changed it to nos. Won't accept my code. Cannot understand all the diff requests: Digital Secure Key? Security Code?WTF?

  • jigsawcfm Jigsaw IFAs (@jigsawcfm) reported

    @HSBC_UK this is a very bad bank. On hold for 55 minutes. On Wednesday. It’s always impossible to get through. Emails unanswered. Unacceptable. Very poor customer service. We will now start plans to move our banking business away from this awful Bank #HSBCFail #HSBC

  • NikkiDaGaffa Nikki Williams 💙 (@NikkiDaGaffa) reported

    @HSBC_UK is the app down again? Won't let me log in using the biometrics or my pin? Thanks

  • NikkiDaGaffa Nikki Williams 💙 (@NikkiDaGaffa) reported

    @HSBC_UK I'm guessing it still isn't working.. any idea on how long thus fix will take? It seems like once I agreed to the biometric pass it hasn't worked! Ta

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