HSBC Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 5 minutes ago

  Why do @HSBC_UK make it so difficult to ask for paper statements? Every year they inform me they are going to stop sending them. I have to wait till they stop to ask for them to resume. Why can’t I do it on the app. Why make me log onto online banking? Poor customer service.

• 
  Arpan Jain (@jainarpan13) reported 7 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  T Bolts (@Marathon_Tardis) reported 9 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  meham (@mandyhamil99817) reported 9 minutes ago

  @DailyMail Dear god @HSBC_UK is this the type of person you have working for you?

• 
  Adam (@c0ntr0lzed) reported 9 minutes ago

  @HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?

• 
  Carly (@limebean) reported 10 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Tim Huckle (@timhuckle) reported 14 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  Sarah (@sarahyhirons) reported 16 minutes ago

  New customer and trying to check something, your chatbots and 'real' people are useless. I feel I've made a huge mistake already HSBC! @HSBC_UK

• 
  Beth (@befffffani) reported 17 minutes ago

  @HSBC_UK also, please revert back how to log onto the desktop site. I like to use it on mobile sometimes and Impossible to log in now as it needs the QR code from the app.

• 
  White Apathy (@fundcruncher) reported 21 minutes ago

  @HSBC_UK I can't use private messaging on this website, I don't use the X app. The HSBC app clearly says "Sorry, there was a problem on our end" The problem is not with me, it's on your end. It's still there.

• 
  Rachel Gooden (@rachgooden) reported 23 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  Ruth Anders (@987Anders) reported 24 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 27 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  cardiffbhoy (@stephenrcardiff) reported 29 minutes ago

  @HSBC_UK daughter is locked out of her online banking and nobody can help

• 
  Yvonne Dickson (@YDDelia) reported 30 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.