HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • NinjaNetworkz Robert Kondrat (@NinjaNetworkz) reported

    @HSBC_UK @Lindalodge007 Uninstalled and reinstalled app which helped, now app opens but trying to log in and not receiving the sms activation codes, I'm having so much fun with this...🤬

  • nastasijamille anastasija (@nastasijamille) reported

    @HSBC_UK I couldn`t cash out cheque as it says `A/C Payee Only` on it, but agent wasn`t helpful at all and told me to simply call company who issued a cheque. The company which issued a cheque assured there`s no issues from their side and I have to reach out the bank again ...

  • KatieLing Katie Ling (@KatieLing) reported

    @sambakey @HSBC_UK I had problems the last couple of times I tried to pay my Tesco cc through the app. The HSBC app stopped working and wouldn't work again until I restarted my phone. Have to pay it via debit card now, there is defo a bug with the HSBC app as never had issues before

  • IrvSophie Sophie Irv (@IrvSophie) reported

    @HSBC_UK Am I able to go into a branch to dispute a payment in person? I’m struggling immensely to do this via the customer service line and I’m getting nowhere. They also told methey couldn’t dispute until 120 AFTER the payment, which is not correct? Thanks

  • HeartStartSEC HeartStart-S/ECoast (@HeartStartSEC) reported

    Saddened and disappointed that @HSBC_UK feel it now necessary to charge account fees to small, not for profit educational emergency life support charities. This fee may be small to a big bank but to groups that rely on donations to operate, this is a blow.

  • sambakey Sam Clark (@sambakey) reported

    Anyone else having problems with the @HSBC_UK app. Trying to make a payment to someone and getting all kinds of randon error messages

  • NinjaNetworkz Robert Kondrat (@NinjaNetworkz) reported

    @HSBC_UK @Lindalodge007 Same here on Android (Samsung A71) tried updating, restarting phone, nothing - it opens and immediately closes. Looks like there is a problem @HSBC_UK

  • interested075 Interested (@interested075) reported

    @JamesMelville Tell @HSBC_UK that who are forcing me to upgrade my iPhone 6s or lose access to my funds, but yet claim to be complying with ESG principals.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • FEJ29 Frances McKellar 💙 (@FEJ29) reported

    Awful service from @HSBC_UK went into to branch to update my name on my accounts, had to sit there for half an hour while systems updated, then had to chase new credit card as not rec’d to find out credit card not updated or new one requested I have to call them to look into it

  • pdcawley Piers Cawley (@pdcawley) reported

    @HSBC_UK The "****, if you're phoning us, you must be a gullible idiot, so we'll spam you with patronising messages about not falling for phishing attacks really help put a person in a good mood"

  • KyleHadden17 Kyle Hadden (@KyleHadden17) reported

    @HSBC_UK LoungeKey not allowing me to add my HSBC credit card to the app. Slightly pointless if it’s basic functionality isn’t working.

  • clarebolitho1 Clare Bolitho (@clarebolitho1) reported

    @HSBC_UK Telling me service is unavailable

  • Jossshhhy Joshy. (@Jossshhhy) reported

    @HSBC_UK is the new iOS 16 beta supported, if not why is this the case since other banking apps do not have this issue. Thank you.

  • abrarbond143 Sk Abrar (@abrarbond143) reported

    I have faced a very worst customer service which was very unprofessional and i raised a complaint on 13th may and till now there is no update they are just investigating it I visited branch & also I called them n number of times but no solution. @HSBC_UK @HSBC

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