HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dyslexic Dave
(@Davidtmiller78) reported
@HSBC_UK Disgusting customer service Disgusting disgusting still on hold now over 1hr 23mims. Past from pillow to post. Not one of them helpful. Totally disgusting. Worst bank ever
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Mark Barnett
(@Mark010177) reported
@HSBC_UK Yeah no problem, not sure how I do private message tho
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H N
(@hhn_88_888) reported
@HSBC_UK Hi Gie @HSBC_UK the pixel 6 was released three weeks ago, not accounting for any app development period, it is shocking HSBC premier customers are unable to access their accounts via the HSBC UK app. I would like to escalate this further please. Engineering have no solution.
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Nat Walker
(@natskywalkr) reported
Can anyone recommend a good business bank? Currently with @HSBC_UK but I think I'm at the end of my tether with their customer service... Would still prefer a physical branch if possible. Any ideas?
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Sally Shiers
(@sybersall) reported
@HSBC_UK my elderly father has a phone too old to update to run what ever he supposedly needs to access online banking.. we can’t change his phone so help…
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man behind the door
(@jimmymumu) reported
@HSBC_UK Hi my wife was using her app fine on android 12 a couple of times today with no problem, now she can't log in via the app at all. Any help would really be appreciated thanks
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H N
(@hhn_88_888) reported
@tomtsang16 @HSBC_UK Same issue here, no solution after 3 weeks. Truly shocking customer service from @HSBC_UK
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Danny Norey
(@DNorey) reported
@HSBC_UK I’m seeing other tweets by HSBC Twitter accounts saying the problem is at your end. Can you please clarify. The app being down is causing me a real inconvenience.
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Elizabeth Green
(@green24outlook) reported
@HSBC_UK Called @Aldridge bank yesterday to find there arw no counter services available anymore merely ATM machines - when asked staff they said go to walsall. This doesn't help disabled people or those with dementia who like face to face contact
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Sean Cheney
(@STC0190) reported
@firstdirecthelp @HSBC_UK stood in branch for 30min after my FD card was declined on the paying in machines only to be told the new FD cards don’t work in some HSBC machines! No info on this anywhere! very very poor customer service from both parties!!
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Maya🔮
(@theperksofjdm) reported
@HSBC_UK The app is crashing every time I click on it and I cannot access my online banking. I’ve tried restarting my phone and clearing all my apps but nothing is working. Is there any way you can resolve this?
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Alex Norman
(@JodaCast) reported
@HSBC_UK Any idea when this will be fixed? Still the only banking app with any issues :(
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Mark Barnett
(@Mark010177) reported
@HSBC_UK Sorry for the delay, same issue, I updated to iOS 15.1 and now the app won’t open, just goes back to Home Screen on phone. App is the updated one as far as I’m aware
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John Porter
(@Pieandapint) reported
@dessiegallagher @HSBC_UK I briefly got through 15 minutes ago but was then put back on hold so they could find a business banking adviser to help me. I had though that by calling the business banking advice line, one of them might have answered in the first place.
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Akanksha Alpe
(@akanksha_alpe) reported
@HSBC_UK After taking ages to open my current account, I am now unable to create a digital secure key on the app after registering on the IB to be able to login! @HSBC_UK This is beyond frustrating, please fix your app!
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