HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Joseph (VO Studio)
(@ScottJoseph_UK) reported
@HSBC_UK Thanks Stef, after a further series of calls, taking most the day, she got passed to the individual in fraud who dealt with the initial case and could resolve the issue. If you have that system then you need to fast track case queries directly to the case handler.
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Tessa Rose 💙
(@tishtoshtess) reported
from
Sheffield, England
Why is @HSBC_UK closed on a Saturday?! I'm now without a bank card & access to my own money until TUESDAY as thought I could fetch it in branch this morning. What a great start to the bank holiday weekend.
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Pete Pritz
(@pritz_pete) reported
@HSBC_UK I need urgent assistance as I'm stuck abroad with health issues on my way back but need assistance to access funds. Dont have online access. Urgent
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Lord Tony Shaw
(@TONYSHAW21) reported
@financialombuds @HSBC_UK hello..I would like to make a complaint about the code of conduct of HSBC UK bank.. having used all online security measures HSBC blocked my acc when I tried to make an online payment .. this I can accept but when tried to open my acc it was impossible
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David Nesbitt
(@Facula4825) reported
@HSBC_UK 4 months to open a current account, 3 credit checks which makes it look like I’ve applied for 3 accounts. Countless phone calls and emails to your complaints team and 4 promises to ring me back but no one calls. Is this your current level of new customer service?
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Big Chris
(@roxasamadeus) reported
@HSBC_UK @Kakes_11_ I do not think it is good practice for ANYONE to call you/me and ask for your date of birth as i was asked today. I never have an issue when i ring them, but data protection should work both ways.
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@MGAlzheimers
(@mgalzheimers) reported
from
Birmingham, England
@HSBC_UK Harborne your customer service is lacking. Queue for ten minutes with change bags to pay in to be told I have to know the amount I’m paying in so he can “check my workings”. Went to the post office and they took it without question - and paid it into my HSBC account 🤯
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Moofs
(@angrymoofs) reported
@HSBC_UK I have the conversation recorded and happy to share when necessary but essentially let’s say a property is valued at £600k and HSBC are owed £250k the lady told me it would be sold for £250k. She works in your mortgage & financial support team 👍🏻
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Election
(@ukvote15) reported
Usual shambles of ultra long call waiting times @HSBC_UK . Time for @TheFCA to investigate appalling service responses
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Cunty McCuntface
(@CuntyMcCuntfa19) reported
We had the watered down soup anyway, it was fuckiing awful. I suspect @HSBC_UK are behind the company making this shite.
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andy
(@biganzuk) reported
@HSBC_UK @MartinSLewis HSBC customer service is an absolute disgrace. My wife been on hold for 50+ mins, trying to deal with fraud on her cc account. Not spoken to a human yet. I'm sure a missed payment will get noticed!
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Carol
(@SiewJooKay) reported
@HSBC_UK Why are pending transactions taken off from balance like they have been approved? If a customer informs you that she did not authorise these payments from her debit card, why can't you protect your customer by stopping the payments? This customer is now in overdraft!
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Dan 💙
(@Dangy21210) reported
@HSBC_UK They have. HSBC said it can take up to 24 hours or 3 working days because its not to a HSBC account.
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Raunak Gupta
(@raunak_gupta) reported
@HSBC_IN @HSBC_UK @HSBC Pathetic service from HSBC. I hold a home loan & asking for foreclosure letter which is not provided by HSBC. No one is responding. No other choice but to go to Banking Ombudsman.
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68Gunns
(@68Gunns) reported
@HSBC_UK been on hold for 35 minutes, possibly worse customer service in the banking business
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