HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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Community Discussion
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tania (@Taninasa) reported@HSBC_UK are you paying for our telephone bill? We have called your 0345 number several times with one hour wait or more evwy time and we are still waiting for the next available agent! Terrible #customerservice!
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Sonu (@sonumatharu82) reported@HSBC_UK @financialombuds I seriously need this matter looked into, if somebody can oblige please. I have no access to withdrawing any cash or using any of my card services. Been promised callbacks and nothing has been done. I cannot purchase the bare minimum for survival
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Szabolcs Savel (@savelszabolcs) reported@HSBC_UK All I want is a quick and reliable service from a bank I’m banking with! I think I will waste my time on looking out for a new bank with better and quicker customer services, rather than explaining what’s my issue cuz seems like you didn’t get it anyway!
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At The Rim (@AtTheRim3) reported@HSBC_UK @ChangePlease Address the causes not throw old buses/tents and charity at it after, this does nothing to help the homeless.
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Teret Smee (@SmeeTeret) reported@HSBC_UK is there a problem with your mobile app? I can’t log on. It’s just been one problem after another recently.
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B SARVESAN (@BSarvesan) reported@HSBC_UK Incident happened on 6th October and today is 26th October and 20 days crossed and there is no resolution. How many days it will take to investigate the complaint and resolve the issue?
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Jason Lee (@the_wonk8) reported@HSBC_UK SORT YOURSELF OUT. I HAVE BEEN ON THE PHONE FOR 4 HOURS TO SORT OUT WHAT IS SIMPLE, YOUR SERVICE HAS GONE DOWN HILL SINCE COVID AND DON'T BOTHER USING THIS AS AN EXCUSE
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van bon nguyen (@vanbonnguyen) reported@HSBC_UK hsb c Mobil app has problem when I change to my new iPhone . Then the old iPhone problem as well . The set up app asking to sign in and set up . After sign in it need to general the code from security machine . After that the screen has no option to fill the number in ?
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Arkam (@Arkam_95) reported@HSBC_UK In order to upgrade my basic bank account, will I need to visit a branch? I opened it when I was a student but now I'm in a stable job. It's just my local service branch is 10 miles away.
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the pompey pope (@thePompeyPope) reported@HSBC_UK Asking for a friend- how does a non customer get to do an online chat please? This is a potential new customer who has given up waiting on the phone line so is already thinking maybe HSBC wouldn't be a good choice. Has some questions before filling out application
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Phil B (@filb33) reported@HSBC_UK can’t use my HSBC Premier Mastercard at all. You say no issue with my account, so not your problem! How do I get some actual help or ownership of this?
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Boris’s Nemesis (@boris_nemesis) reported@HSBC_UK Your new banking website is not allowing me to open my invest direct account portfolio.. is it just me or do you have a problem?
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Jason Lee (@the_wonk8) reported@HSBC_UK What's the point of being a Premier Customer when this is what we get? And please sort out the division within your company, why so many departments and even your reps can't find the right person to transfer you to, getting beyond a joke now.
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Tania (@Taninasa) reported@HSBC_UK has the worst customer care. This is our third call waiting for more than an hour each time and no agent ever responds. You cannot blame covid for company failures! I think they are replacing people workers by machines and it doesn't work. Very unhappy customers.
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Alex Parker (@AlexPar15589415) reported@MissFoxxFD @HSBC_UK No. That's wrong. It shows integration has never been better and that the future is very promising. Young black people actually do just fine in terms of income and don't suffer the same problems as earlier generations. The same graph 10 years ago wouldn't have looked this good.
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