HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Fumes
(@Humesy1987) reported
@HSBC_UK Hi, as you can see below im not the only one. I’ve done everything you’ve told me to, my update definitely completed and I definitely have enough memory for the app. Can I suggest you speak to your digital team as your colleague said she would if the problems continues?
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Julie Heather
(@JulieGr26253455) reported
@SerenityTutor @HSBC_UK Dm for financial support
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Serenity Education and Tutoring
(@SerenityTutor) reported
@HSBC_UK I’ve banked with you since 16, well no more. Your customer service is appalling you don’t give a damn about your customers. So I will be voting with my feet and finding a bank that does give a damn about customers. I’d suggest everyone else on here who can does the same
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Steven Groves
(@stevegroves2004) reported
@HSBC_UK the app stills isn’t working in iOS 12 even after the update. It’s been 6 days what is going on?? It’s unacceptable
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*iJabbed*
(@iPoof) reported
@HSBC_UK @kg_beta Many mixed messages form HSBC today. Your app has been working fine on ios 15 beta until you updated your app today. Is there going to be a fix for ios 15 users. Some tweets from you say yes other tweets are a little less clear. Could you confirm what is going on please. Thanks.
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James
(@JamesAJP20) reported
@HSBC_UK the most recent banking app update on IOS15 has broken your app again.
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Heiko S.
(@schuffdy) reported
@HSBC_UK you updated the app again today and now it’s broken. Cannot open again the app on iOS 15 well done
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Abundance London
(@AbundanceLondon) reported
@HSBC_UK More than a month since we complained about @HSBC_UK. Complaint lodged, no joy. Hours spent in the branch & dangling on the phone. Just terrible service. Strongly recommend other banks. Any other banks.
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Ben Phillips
(@benphillips94) reported
@HSBC_UK why has the latest version of your app broken it for iOS 15 users when it was working fine??
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Kev
(@kevrowe) reported
When it's easier to switch your bank account to @monzo than log in to the @HSBC_UK app on a new device
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Caitlin
(@CaitlinRhianno) reported
@HSBC_UK hi, erm, i applied for a student account over a week ago but not heard anything at all? help?!
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Serenity Education and Tutoring
(@SerenityTutor) reported
@HSBC_UK here’s a simple solution how about you actually fix your systems so people can access there accounts an move money like we used to be able to without causing loads of hassle. By stopping me making payments you are withholding my money that is theft!
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Chris Johnson
(@ChrisNikumaroro) reported
@HSBC_UK Ordered a new secure key 16th August still not here. So to recap, closed branch, broken app and no secure key.
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*iJabbed*
(@iPoof) reported
Hi @HSBC_UK @HSBC Just updated your app and now it doesn’t work at all. I am running IOS 15 beta but everything was working ok until the app just updated.
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Ade
(@Bubwal) reported
from
Cardiff, Wales
@firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.
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