HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
City of London, England 2
Wisbech, England 1
Worthing, England 1
Ely, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • alexshergold Alex Shergold (@alexshergold) reported

    Hey @HSBC_UK maybe try removing the appalling ear piercing static to your already hideous hold music for a better customer service. I admire your dedication to try and introduce us plebs to this avant garde, experimental art but it gives customers sore ears and migraines.

  • jkriggins Jennifer Riggins https://hachyderm.io/@jkriggins (@jkriggins) reported

    Surely @HSBC_UK is at least partially down because it keeps crashing when I go to add New Payee #HSBCdown

  • BWL_PaulB Paul (@BWL_PaulB) reported

    If @HSBC_UK cannot staff their HQ branch properly what chance do people up and down the country have? PS, they even have time to sit behind glass doors with McDonalds but not help customers!

  • HHrocknroll HH (@HHrocknroll) reported

    @HSBC_UK looking forward to an increase in your punitive savings rates,maybe review the rates of your competitors.Unlike your borrowing rates,your savings rates seem very slow to move 👀 #watching

  • jimmyuk007 James Stuart (@jimmyuk007) reported

    @HSBC_UK why internet banking are so slow as annoyed at moment as I have typed new payee name, sort code, account number, reference address etc, they loading too slow……

  • Domishuu Dom Changh xi (@Domishuu) reported

    @PayPalUK hi you block my account with more than 2300£ for no reason and when I want to link my new @HSBC_UK bank account you block it again this is unacceptable it’s a scam !! I want my monney back

  • aditerrier Adrian Stevenson - Planes for Ukraine 🇺🇦 (@aditerrier) reported

    @HSBC_UK We have now sorted this, but you really need to sort out your customer service, we were cut off 3 times, and you auto systems are antiquated

  • Jonathan_Kettle Johnny Bravo Fantom (@Jonathan_Kettle) reported

    @Checkout why are you now unable to support deposits with SVB UK. Given they are now owned by HSBC are you also stopping deposits to @HSBC_UK

  • SDumphy sarah dumphy (@SDumphy) reported

    @HSBC_UK on the phone for over 40 minutes passed through 4 different members of staff. Hung up when told I needed to speak to someone else to remove a block on my sons cash card. Thinking of closing his account. Terrible customer service

  • aditerrier Adrian Stevenson - Planes for Ukraine 🇺🇦 (@aditerrier) reported

    @HSBC_UK your customer service is appalling, you have blocked a payment on Apple Music and it has so far taken us over an hour to get nowhere. Moved around depts, cut off twice, we have a lot of money in your business that will shortly be moving to another bank you have 5 mins!

  • Nazan_Fikret Nazan Fikret (@Nazan_Fikret) reported

    Absolutely appalling customer service from @HSBC_UK. 1 hour 50 mins and counting and no nearer to solving my credit card issue. However I have now logged an official complaint! Insensitive questions and lack of training, plus lack of adequate English to deal with complex issues.

  • audiosuitecouk Dr. Neil Hillman (@audiosuitecouk) reported

    After 6 days I can now re-access my money. @HSBC_UK's contact process is terrible, the app is useless, but reaching HSBC on Twitter is effective. They're all good people, obliging and kind, but completely helpless in a bad system. In the digital space, no one can hear you scream.

  • Jithu65534063 Jithu (@Jithu65534063) reported

    @HSBC_UK can’t make transfer using payee option and debit card transactions are failing. Is there any outage?

  • Phoenix15352 Ryan Canning (@Phoenix15352) reported

    Trying to sort out a Power Of Attorney for my grandparents - sadly they bank with @HSBC_UK who hands down win the title when it comes to worst telephone banking - worst telephone access to local bank - and absolutely no ability to even transfer an internal call. Rubbish service.

  • ChrisKneebone3 Chris Kneebone (@ChrisKneebone3) reported

    Hi @HSBC_UK I just used your cash point in Penarth, nothing came out. I’ve tried to call but I’m not a customer a I’m a @NatWest_Help customer- and I can’t get through to them. Please can someone contact me asap to help me to resolve this issue.

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