HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ali G
(@2753340280a342e) reported
@HSBC_UK trying to purchase online with business c/card and it's not going through? Is the system down??
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Steve Woodfine
(@weavergeorge07) reported
So how @HSBC_UK can I use the help function on your site to register for online banking when the help function only works if you log on? 🤨
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Percy
(@Percy796322501) reported
@HSBC_UK @WhichUK The article ranking @HSBC_UK as one of the worst banks in the UK for customer satisfaction is current as well. It's dated January 2022. I'm not surprised either, given I've had to resort to twitter to get HSBC to look at a complaint made 6 months ago. Disgraceful.
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Helen Ambler
(@helen_ambler) reported
@HSBC_UK Thanks. I've tried that too. Unfortunately the options on that number are just the same and the queue is the same. I tried using the call back service. Useless. Still need to be put through elsewhere and still get cut off. Not sure what else I can do!
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Martin Howroyd
(@HowzaDoo) reported
@HSBC_UK what is happening with the online banking? New app is shocking, locked me out and now can't access my accounts! 🤬😡
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Saif Ulla
(@Saifulla395) reported
@HSBC_UK Already given my contact no today early morning still no call and no action its been taken, very poor service, my concern is just to update mobile number but you guys are taken 2 years still no resolution, spoke to Hema, call center agents are only disconnecting my calls
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Vicky Brock
(@brockvicky) reported
@HSBC_UK something is wrong with the HSBC banking app on Android OS. I've checked the service updates but no info. I"m getting a "no internet connection" message after login details are accepted. My internet connection is fine, the message seems triggered post authentication.
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Janine
(@cdnjanine) reported
@HSBC_UK Not at all helpful - I’m capable of using the Internet. I’ve been to a branch, used chat, visited your website. I’ve done everything suggested and been unable to obtain service. @HSBC and @HSBC_UK have utterly failed. If you didn’t already have my money I’d have washed my hands.
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Neil Maltby
(@NoFearNeil) reported
@HSBC_UK Yuk! What a horrible update to the banking app! And you seem to have broken notifications too.
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Elizabeth Pye
(@ElizPye) reported
@HSBC_UK Please can you update the opening times for branches on the website. Yet again a queue at the Rochdale branch that evidently isn’t open today according to the paper stuck to the wall.
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Richard Parker
(@theresnoknowing) reported
@HSBC_UK any idea when the app is going to be fixed? Since the latest update earlier this week, it keeps crashing when I try and open it. Don't want to delete/reinstall as lots of ppl saying this still locks them out. This needs fixing ASAP as I can't access my acc info
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LogNow.co.za Smart City
(@LogNowSmartCity) reported
@HSBC_UK @Aline73783148 I have the same issue - Have you considered using Google Authenticator to resolve Telephone Banking security number
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Donna
(@Donna_M23) reported
@HSBC_UK omg what have you done to the app? Kept crashing so deleted it and reinstalled it. Now it won't let me log in saying my incorrect credentials (I know they are right) so I can't even get on online banking on the Web. 😫
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Pureman
(@PuremanJ) reported
@HSBC_UK your app is putting out transaction keys that are black text on a black background. What is wrong with it? Do you not have QA? All other HSBC apps are working as intended.
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Percy
(@Percy796322501) reported
@HSBC_UK @WhichUK The article ranking @HSBC_UK as one of the worst banks in the UK for customer satisfaction is current as well. It's dated January 2022. I'm not surprised in the least either, given I've had to resort to twitter to get HSBC to look at a complaint made 6 months ago. Disgraceful.
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