HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
Check Current Status
Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK Hi I’ve seen a number of people reporting the same issue here, the website still doesn’t advise of any issue, also some people are being advised “there is no known issue”. When I called yesterday I was advised that there is a problem with Ios5 and the app
-
december
(@hollydecember) reported
@HSBC_UK dreadful service at Leamington Spa branch this afternoon. Despite being an existing customer, will be moving to another bank.
-
dafyddroberts
(@euterpesequence) reported
@HSBC_UK no-it's totally pointless. what a terrible banking service you provide.
-
Jon | The Money Shed | Content Conga
(@themoneyshed) reported
@ContentConga Not been into a physical bank in years. I use the @HSBC_UK app a lot which has just had a super fresh update to how it works and gives the customer even less reason to go to a physical branch!
-
Eleanor Robertshaw
(@eleanorbobshaw) reported
@HSBC_UK My call was answered after 45 mins and the helpful agent sorted out my issue in the short term. The problem is that the company strategy is to do everything in their power to get rid of charity accounts. It’s such a shame 😢
-
Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK @andrews_jon I have just spoken with the team. They are unable to fix the issue. There is a known problem with ios15, at some point there will be an update in the App Store. For now you can make payments through telephone banking.
-
hannah
(@cantdecideonit2) reported
I think @HSBC_UK need to sort out the staffing issue they have in store and online…. 1hr 44 currently waiting to talk too someone.
-
Vincent Joseph
(@Vincent42419599) reported
@HSBC System outage ? @HSBC_UK For the last 2 days, all the payments made online on Business Banking account have not been processed, despite having a written confirmation that the payments have been executed. Very unhappy clients and 4 hours trying to reach someone - no result !
-
Regan Blanton King
(@ReganBlntonKing) reported
.@HSBC_UK called an hour ago and told to press 1 for a call back, avg response time being 20 mins. Nothing. Poor service in regard to business banking and acc. close. #Covid is no excuse for inefficiency and no professionalism. Working from home should still be working.
-
Claire
(@clairediane_) reported
@HSBC_UK I applied for an account and sent in my identification documents on October 12. Now, a month later, I still do not have an account and can't get paid, and your team is unable to give me any updates. Worst customer service ever! All students should avoid HSBC at all costs
-
Peter Mizzi
(@PeteMizzi) reported
@HSBC_UK you are a disgrace this is the 3rd time in the last 10 days I have rung the business number each time over an hour In a queue and no answer how are we meant to operate when we can't talk to you about a problem
-
gisella chiesa
(@gisella007) reported
@HSBC_UK No point, I eventually got through last night only to be told that the department I had to talk to closes at 5. You need to take a look at your customer support infrastructure, judging the various comments this is not an isolated occurrence
-
perfectdealwin
(@perfectcryptoo) reported
@HSBC_UK I can’t access my app and I have ios 15 what should I need to do?
-
Kirsty Evans
(@KirstyEvans1208) reported
@HSBC_UK The phone lines are impossible because there are endless options and then when / if you speak to a human, they pass you to another department because they can’t help.
-
Genevieve Kibby
(@GeneralBeave) reported
@HSBC_UK @andrews_jon Would be helpful if the service-status area of the website had this information available
Check Current Status