HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Pankaj Badaya
(@pankajbadaya) reported
@HSBC_UK hello HSBC team HSBC App is not working on iOS 16 Can you please help asap
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Nooruzzaman Mohammed نورالزماں محمّد
(@rahbarnoor) reported
@HSBC_UK most pathetic banking service received till date. After 6 years with HSBC, guess its time to change my banker.
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Roger H Edwards
(@SgethinH) reported
@HSBC_UK 2/2….. at the end agent went away for more advice & never came back! I have ‘test e-mailed’ Stuart Rose and it seemed to go thru’ O.K so tmrw will try a full e-mail for his team to direct my initial issue (plus yesterdays carnage) to the right people..
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Neil Brand 🇺🇦
(@NeilKBrand) reported
@HSBC_UK phone bank answers but is muted - any problem there?
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TheGreatGambini
(@GambiniTheGreat) reported
Have banked with @HSBC_UK for over 30 years yet attempting to contact their customer services today about a double payment (which they caused) resulted in a 30 minute wait only to be advised "there's nothing we can do for 5-10 days". #Banking with the legacy banks is a joke.
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Roz Ukraine
(@robukraine) reported
@HSBC_UK your small business online verification tool has not been working for 1 month! It freezes. I have tried 16 times on 3 different devices.
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Artur Meski
(@meartur) reported
Account switch to @HSBC_UK. Got debit card and PIN in post. Trying to get online access - I need a telephone security PIN (not received). Their website says to call 03457 404404 to set it up. You call that number and they require the same PIN, LOL. What a mess, ridiculous.
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Craig Fisher
(@FisherFilms82) reported
@scottgardner76 @HSBC_UK So freaking annoying!! Can’t even access normal online web browser as @HSBC_UK have changed it to Digital Key ONLY which you need the APP for… you know, that APP that keeps crashing 😡 Almost like they don’t want you to access your own account 😡
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Ben Menashe
(@BMenashe) reported
@HSBC_UK @A_Moha This is crazy. Completely locked out of my accounts now. Can’t even log to the website because you need the key from the app. it’s 2022 you bozos !!
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ATAJSECURE - Tom Jenkins MSyI DipGAI MinstAI MBLI
(@atajsecure) reported
@HSBC_UK It seems impossible for a new business to actually speak to a "Human" on the telephone from @HSBC_UK so I guess I will look elsewhere.
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itsgottobeglutenfree
(@itsgottobegf) reported
Is anyone actually happy with @HSBC_UK still waiting for a pin number a month later, no ability to get telephone access etc. I would move my but oh yes they’ve locked it! Ridiculous
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Mark Smith
(@MarkSmithSurrey) reported
What is going on with @HSBC_UK and banking service? 2 complaints in the past few months and yet again I’m battling to get a straight answer to a simple question. Some of us have to work! Sort this out please and stop wasting my time.
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Roger H Edwards
(@SgethinH) reported
@HSBC_UK 1/2 I’m surprised by a response and impressed by speed of: First of all ‘Chat’ service isn’t – it’s just a robotic intercept with no outcome. Phone? – yesterday spent 35 mins. until eventually sent down ‘a blind alley’ so I had to call back, 45 mins this time….
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Sima 🌱
(@simakumar) reported
@HSBC_UK I need to get a hold of someone at Canary Wharf cash services. The centralised number isn’t of any help. Can you please help. Thank you. #customerexperience
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Augusta Ratnayake
(@AuggieRatnayake) reported
Transferred 2000£ last 18th from my @HSBC_UK account to my Sri Lankan account in @panasiabanksl . I have not received it yet . Shame on @CBSL. This isn’t the first time it has happened. There is always some problem trying to get the money. #SriLankaEconomicCrisis #SriLanka
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