HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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LittleMissLit
(@LittleMissLit1) reported
@HSBC_UK I've banked with you since I was 16. I've had the worst month having lost my daughter and I can't pay for my shopping because you stopped my card and no one on chat can help or get me a call back I'm furious! My pay is just due in absolute nightmare
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🏳️🌈Chris Danks
(@christesla) reported
@Wroe_Tweet @HSBC_UK I only have HSBC UK & US apps installed. I assume first directs next app update will have iOS 16 support
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Jenni P ❤ 🇺🇦 ❤
(@JenniP06726609) reported
@HSBC_UK have found a credit card but you make it next to impossible report it quickly and easily. Glad I don't bank with you!
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*iStandWith…*
(@iPoof) reported
@HSBC_UK @jagg88 You need to find out when please. A final version of iOS 16 is due out next week. Are you saying your app will work next week? Confused as to why your app is the only one not working still.
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Joey
(@joey_geoloog) reported
from
Roxton, England
@HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks
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Hannah Tunnicliffe
(@htunns) reported
@HSBC_UK such poor customer service. Been waiting 20+ minutes to get through to support and when I am on the call for 45 minutes trying to figure out the issue they transfer me to another team and the call drops. Have to call again and start at the back of the queue. Shocking
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Clem Fandango
(@ClemFandango987) reported
@HelenYaffe @BenjaminNorton @HSBC_UK HSBC is shorthand for financial corruption. Awful bank.
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BracciodiFerro
(@HedgehogLnd) reported
I was a victim of a scam - I received the best support from @HSBC_UK which refunded in less than 10 min, the worst support from @RevolutApp which is refusing to refund my money, still waiting from @monzo
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Mitzy🇬🇧🍺
(@Mitzy79084028) reported
from
Darlington, England
@HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.
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Graham Hobson
(@EzaBlade) reported
@HSBC_UK Why do you have a 'Chat' window with noone to chat to? Why does creating a savings acc. say I'm not a UK tax resident when I clearly am? Why do I have 2 accounts that I cannot access but with no indication of why? Your online banking website is an absolute shambles!!
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Rajnish Razdan
(@RajnishRazdan) reported
from
Bristol, England
@HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?
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Jenn_A
(@55_jadore) reported
I'm just going to use my @monzo for future transactions because @HSBC_UK has let me down. This 120 days to raise a dispute for an event that was cancelled outside of the 120 days is ridiculous. So no refund for something that was out of my control....
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Stappersyork
(@stappersyork) reported
@HSBC_UK your service is truly appalling. I have been on hold for 20 mins. That’s fine, was prepared for that. Now been transferred twice. I will not give up, but OMG how tempted am I to just give up my credit card and go elsewhere. Too many bad experiences with you.
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Mitzy🇬🇧🍺
(@Mitzy79084028) reported
from
Darlington, England
@HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless
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