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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wigan, England 1
Southampton, England 1
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Glasgow, Scotland 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
Sheffield, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • BriddickMandy
    Mandy Briddick (@BriddickMandy) reported

    @MirrorMirrorB @HSBC_UK I'm having the exact same problem. Been on hold with them for 30 mins so far

  • cheshiretoad
    Viscount Toad KG 🌸🕊 (@cheshiretoad) reported

    @HSBC_UK I would have thought if you can’t provide a full service branch in a large town like Stockport they’re likely to be very thin in the ground.

  • fakeye100
    markymark (@fakeye100) reported

    @HSBC_UK I would like to make a written formal complaint to HSBC about your customer service or lack of it & the wrong information given to me this week. Can you please give me the email address and or name please of whom I contact?

  • AndyTheTallGuy
    Andy Watson (@AndyTheTallGuy) reported

    @marclequime @HSBC_UK It’s beta software. You were all told not to put it on main units, nothing you relied upon for daily life or work. Yet still people moan about apps not working on Beta software. I mean, you weren’t silly enough to put in on your main device were you?!?

  • prkybee
    Bee (@prkybee) reported

    @HSBC_UK my hsbc app keeps crashing and I can’t even reach the login screen before it crashes

  • MirrorMirrorB
    Mirror Mirror Beauty (@MirrorMirrorB) reported

    @HSBC_UK I can't log in to the Kinetic app, says it needs an update when it's already updated. Tried uninstalling and reinstalling, didn't work. My device is fully up to date. Was working yesterday, please help!

  • rclivermore
    Dr Rachael Livermore (@rclivermore) reported

    .@HSBC_UK: You have to visit a branch for this service. Also @HSBC_UK: Your local branch no longer has counter service. The next available appointment at this branch an hour and a half away is in one month. 🙃🙃🙃

  • 180113thomas
    Thomas Wensley (@180113thomas) reported

    @HSBC_UK Hi there, my hsbc app keeps crashing and I can’t even reach the login screen before it crashes is there an issue with the app?

  • blackhairbub
    Mig (@blackhairbub) reported

    @HSBC_UK hi, used my credit card a few times yesterday, but didn't receive the notif on my phone, and they dont appear on app. Problem?

  • cheshiretoad
    Viscount Toad KG 🌸🕊 (@cheshiretoad) reported

    @HSBC_UK Not really, it was just a general comment on your policy of removing counter positions. The lady who resolved my issue was actually polite and helpful.

  • fakeye100
    markymark (@fakeye100) reported

    @HSBC_UK Received a call from Sarah in Marlowe. Total waste of time call. No help, no solution, trying to make excuses, instead of trying to find a solution. Amateur useless customer service again. I am withdrawing all my money & transferring it to Barclays. Appalling again HSBC

  • heyalxblk
    Alex Black (@heyalxblk) reported

    @HSBC_UK I work in software engineering. I know how to test for issues and defects. This is what I used macOS Version 12.2.1 (Build 21D62) 12.2.1 x86_64. Tested yesterday evening and at time stamp I recontacted this morning.

  • fakeye100
    markymark (@fakeye100) reported

    @HSBC_UK I have started the process of withdrawing all my money, an extremely large amount from HSBC & transferring it to Barclays, due to their appalling customer service. Premium customers mean nothing to HSBC. They are now ignoring my tweets as they are useless. Julie?

  • FrankTietze
    Dr Frank Tietze 🇺🇦 (@FrankTietze) reported

    Brilliant service @HSBC_UK. Sending a customer from the chat in the app after a 10min wait to telephone banking waiting for another 30min, only to then be send to the branch where I get told that there is an appointment slot in 1.5h.

  • mip2202
    mip2202 (@mip2202) reported

    @HSBC_UK @HSBC_UK I appreciate the reply. If complaining can get this issue dealt with, then yes log a formal complaint please. It’s absolutely unacceptable to have to chase you to enable your app for a public beta version of the most secure mobile OS where other banks already have.

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