HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Manchester, England 2
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
Sheffield, England 1
North Somerset, England 1
Woodford Green, England 1
Rotherham, England 1
Milton Keynes, England 1
Ealing, England 1
City of London, England 1
Folkestone, England 1
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MelinaLoBartolo Melina (@MelinaLoBartolo) reported

    @HSBC_UK Good morning. Used to have a message "error try later" but I get nothing now (ps using fingerprint ID). Thanks for your help ! M.

  • brandon_popey Brandon Pope (@brandon_popey) reported

    @HSBC_UK how am I meant to access my child trust fund when I can’t even book an appointment even after restrictions are lessened? I turn 18 in a few weeks and yet I can’t access the funds and put it in a non-hsbc bank account because I need an appointment for it😐

  • sooth1983 Nick Dean (@sooth1983) reported

    @HSBC_UK Hi Jo, I'm using an android phone and I have tried after clearing the app cache. Still comes back with the "something went wrong, if problem persists please deposit in branch"

  • JoanneJodooley Joanne Dooley (@JoanneJodooley) reported

    @HSBC_UK please can you tell me why have you not honoured the 2.75% I signed up for when my account matured. I cannot get an answer from customer services...I know the rate has now reduced to 1% but existing customers should have received the 2.75.

  • wax_willow Jo_jo_b (@wax_willow) reported

    @HSBC_UK Hi Desi, unfortunately that didn't help 😕

  • MelinaLoBartolo Melina (@MelinaLoBartolo) reported

    @HSBC_UK evening, cannot connect to the banking app. been trying for weeks now. updated the Webview but still won't work. I need to make payments soon so if you can help me. thanks

  • col_walsh Colin Walsh (@col_walsh) reported

    @HSBC_UK shocking customer services again.. Spend 30 mins on hold to speak to someone then get cut off! Time to start shopping around for another bank I think..@LloydsBank @Barclays are your customer services and call centres any better??

  • jockobite Mike Paton (@jockobite) reported

    @HSBC_UK @jockobite Happy anniversary HSBC. It is our 12 week anniversary since my account was hacked but it took you 2 weeks until I knew after depositing money I was unable to access all the money. HSBC the bank where customer service is an oxymoron?

  • Onebiskuit PaulM 🇮🇪🇫🇷🇨🇦🚲🐟 (@Onebiskuit) reported

    @DrTonyKainth @HSBC_UK @HSBC You can forward the text to 7726. Your mobile provider will reply immediately asking you to send them the number from which the text came. They can then take action to block it.

  • mostafasamy82 Mostafa Hassanein (@mostafasamy82) reported

    @HSBC_UK Hi,mobile app stopped working on my android phone yesterday, it doesn't log in, any fix for this ? Thanks

  • Luke01101 Luke0110 (@Luke01101) reported

    @HSBC_UK You were more help in 3 messages than i got in 40 mins on the telephone to the 'fraud' team. Thanks

  • Mellycknott not melly (@Mellycknott) reported

    @HSBC_UK why doesn’t your chat work in app??? I just want to ask about an application I made 3rd April that I’ve heard nothing about. It’s awful.

  • benjaminfuller Ben Fuller (@benjaminfuller) reported from Easingwold, England

    Unbelievable, inefficient & poor service from @HSBC_UK. Two standing order requests 4wd to my branch from organisations we wanted to support posted back to me by HSBC telling me I must set them up myself online. Why not JFDI themselves in the time it takes to write? #HSBC

  • AbnerBrowne Andy Weston (@AbnerBrowne) reported

    @HSBC_UK Has this issue been fixed yet? I thought it had been yesterday, but since then another payment has come out, but I’ve had no notification appear.

  • sooth1983 Nick Dean (@sooth1983) reported

    @HSBC_UK No worries! It doesn't give any codes it just states there is a problem with the system and if it persists to visit in branch

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