HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@ChrisJ1964) reported
@HSBC_UK I could, but my issue was with NOWTV, not HSBC, so I’m not sure how you can help! My comment related to NOWTV’s infamous “customer service” - HSBC blameless here. Thanks anyway.👍🏼
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Rik Waster
(@totalwaster) reported
@AdmiralUK help me out with this one: letter from you saying first DD didn't go through. Fine, seems to be par for the course with @HSBC_UK at the moment. But when I called and sat on hold for 15 mins, I get told you can't confirm a late payment yet? Am I missing something?
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Aka20p
(@aka20p) reported
Who would’ve guessed that the catalyst for me to stop using @HSBC_UK @HSBC for day to day bills and purchase would be the fact that their mobile app is the only app that stopped working when upgrading to iOS 15 beta.
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Nicky
(@nickytt) reported
@HSBC_UK Hi I require an up to date mortgage statement and unfortunately I do not have online access. No I didn’t after an hours wait 🥲. Now trying again. Thanks Nicky
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Rob Henderson
(@robtweet) reported
Switch main/joint accounts to @monzo has always been tempting. @HSBC_UK @firstdirect lack of early support & general take on #ios15 pushing me there. I get response to dev beta but in public beta 3 now. Zero app access for the next 2 months because ‘reasons’ is not a good look…
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amy 🎃
(@asphodelmoon) reported
@HSBC_UK are you having issues with cards and online banking? My card keeps declining, I have funds in my bank, it’s telling me I can’t use the online chat as I’m not logged in when I am logged in. I’m getting very frustrated!
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Audi Man
(@quattroRR) reported
@HSBC_UK @charlottemaybe Poor excuse @hsbc_uk , aren’t you embarrassed that all you competitors apps work on ios15 beta? That makes you look like you are making excuses for either poor customer care or poor app developers.. which is it?
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Si
(@devdrake0) reported
@HSBC @HSBC_UK can’t speak to your team through the banking app, it just hangs on “please wait…” Your telephone support team couldn’t help. What gives?
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myway goa
(@mywaygoa) reported
@HSBC_UK my son had his account 16 years because he didnt use it for a few years they blocked it. it had money in it. after months of no help, even going yo yhe vranch wouldn't help eventually he was sent a link to send doc proof. a drivibg licence and a government letter 1/1
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Kez
(@kerriejcordell) reported
@HSBC_UK your staff need to work on their customer service skills. Telling me my card is working perfectly fine when I explained it wasn’t, and then talking to me with an attitude “if it makes you happy I will give you a new card” if it makes me happy!!!!😠
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sam
(@ABigLadd) reported
@HSBC_UK Hey I cant actiavet my new secure key, tried googling it and nothing i tried has worked, can you help please?
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James
(@maguirenumber6) reported
@HSBC_UK Sure, no problem.
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Jon Dryden Taylor
(@jondrytay) reported
@HSBC_UK phone agent, 2:45pm (at length, condescendingly): I'm sorry Mr Taylor, but there is no power of attorney on this account. @HSBC_UK phone agent, 3:15pm, given the same details: yes, I see you have power of attorney All this before I even get to explain the actual issue.
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Jimmy Sinclair
(@jimmymasinclair) reported
@BBCNews They need to jail @HSBC_UK for hate crimes against customer service!
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A.Monolith
(@alanmonolith) reported
@jondrytay @NOW @HSBC_UK This is appalling. I’ve had to assist my mum with POA files for my dad. It’s truly upsetting for the person doing this work for their loved one because they can no longer do it. How deeply inhumane hsbc are being as well as their Data records being terrible.
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