HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Rodgers
(@Jo_Rodgers) reported
@Ladi58517720 @HSBC_UK @Harry_perrel All sorted now - managed to get through to the customer service line and had a very helpful rep sort it all out for me! 👍👍
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Neil Pudney
(@NeilPudney) reported
@TheKnotUnites @HSBC_UK I figured going down the 'official' route was best but if they are going to block the email it's pointless.
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Mattie Gallagher
(@Mattski_G) reported
@HSBC_UK Following procedures isn't an excuse for having no morals. You can dress it up anyway you want to in an attempt to make me look like the bad guy here. The fact is I'm reacting to your poor service, not the other way around.
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JaneEP
(@janephillips50) reported
@HSBC_UK Still no security number and no access. Incompetent and unacceptable.
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Matthew Daniels
(@MattDWrites) reported
@HSBC_UK Says I need to log in using existing secure key card which I have lost once again. Once I log in to this app can I use that as a key card if I lose my key card again?
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Simon Hall ❤️✌🏻📷🏉☕
(@simonhall1974) reported
@HSBC_UK @AgeasUK @Lightroom PLEASE stop hiding behind #covid as a convenient excuse for poor service. Its now not really wearable as and excuse.
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Wael Ali
(@Waelelquesni) reported
@HSBC_UK Thank you for your reply. I am not the only one though. Just read lots of reviews on TrustPilot. May be the bank should have some duty of care towards its customers. That may actually help people and help the bank gain some trust. HSBC-a-bank-not-to-trust
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Francesca Quine
(@FQuine) reported
@HSBC_UK having an absolute nightmare trying to dispute a card payment online. As usual, app doesn’t give option I need & website log in doesn’t recognise my password so after re-setting it has locked everything. 20 mins wait to speak to someone!
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Kien
(@iyakatem) reported
@HSBC_UK Hello. I receive emails to sign CRS form, linked to my old phone number. Can't sign it. Updated phone, but doesn't work. Live chat can't help, calls hung up by the service, or don't solve issue. Deadline end May. May I request you a hard copy to my address? Thanks!
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Emma Blau FRSA
(@Emma_Blau) reported
Hello @HSBC_UK I've been on hold for 2 hrs waiting to speak to disputes team re: a CC dispute I raised in December 2020 that there have been no updates on at all since. Is this normal customer service? Your customer service agent also told me there is no call-back service offered
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Wael Ali
(@Waelelquesni) reported
@HSBC_UK Thank you for your reply. I am not the only one though. Just read lots of reviews on TrustPilot. May be the bank should have some duty of care towards its customers. That may actually help people and help the bank gain some trust. #HSBC-a-bank-not-to-trust
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Hamish Champ
(@hamishchamp) reported
Aaaaahhh, another day, another interminable wait to speak to someone at @HSBC_UK. Apparently my call is important to them...maybe the bank could employ more people at its help centres to speed up the process?
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Thadius Albert Denton
(@AlThad) reported
@HSBC_UK Thank you. I have sent it to both the text service and emailed it to your team.
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Nursev Morris
(@MorrisNursev) reported
@HSBC_UK You’re not dealing with it, that’s the problem
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Lina
(@LinaL_Ali) reported
@Waelelquesni @HSBC_UK HSBC are a terrible company, poor complaints resolution and no duty of care to their customers. Shame on them. #AvoidHSBC
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