HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Thiago30101 Thiago3010 (@Thiago30101) reported

    @HSBC_UK What does error code GBB LON 1266 mean? Cannot access my internet business banking.

  • cathyannecowan Cathy Cowan (@cathyannecowan) reported

    @HSBC_UK I'm not able to pay/transfer from my accounts. I keep getting an error "you have no eligible accounts to move money from". Same issue on phone and Web app can’t make my monthly payments - is there a problem with the app ???

  • Jen_y_ifer Jenii-Leigh (@Jen_y_ifer) reported

    @HSBC_UK is the app down? I can’t get onto my banking?

  • Thiago30101 Thiago3010 (@Thiago30101) reported

    @HSBC_UK Also, it appears that it’s specific to 4 accounts only. One of my bank accounts, I am able to access (all through the same login)

  • Callywag119 Cal (@Callywag119) reported

    @HSBC_UK I used to get notifications of all transactions, but I don’t seem to receive any. I haven’t changed any settings that I’m aware of. Can you help?

  • SandraW17259355 Sandra Wallace (@SandraW17259355) reported

    @HSBC_UK Im really quite annoued. Rang and spoke to Monica yesterday and apparantly the service one of your customer advisors applied for on my behalf as you cant do it on a mobile phone and that is all I have has bot gone through, even though I was assured it was, clsong date yesterday!

  • zeenodaysoff ZEE ZEE (@zeenodaysoff) reported

    @HSBC_UK customer service makes @BarclaysUK customer service look like amateurs. No wonder you got 1.4 stars on Trustpilot. Please @HSBC_UK show them the way.

  • ewarisalive Edouard Descartes 🇫🇷 (@ewarisalive) reported

    Wow. @HSBC_UK phone line service is bloody awful…

  • JacksonITboy NJ (@JacksonITboy) reported

    @HSBC_UK I'm not able to pay/transfer from my accounts. I keep getting an error "you have no eligible accounts to move money from". Same issue on phone and Web app

  • RussellMoxham Russell Moxham 🌻 (@RussellMoxham) reported

    @HSBC_UK Kudos for making my mum cry by locking her out of phone banking for not knowing a 2-digit PIN she's not used (she's previously used her voice for security) and not having a mental f***ing ledger of her transactions. She's 80, registered blind and a customer of 30+ yrs.

  • philwebster95 phil webster (@philwebster95) reported

    Finally leaving @HSBC_UK due to appalling customer support and attitude. Their loss, @monzo and @StarlingBank gain. #poorcustomerservice #bankers #letdown

  • Milkys_01 Kyle Lihou (@Milkys_01) reported

    @HSBC_UK you have to be the most incompetent, impossible bank ever. I look forward to closing my account. You block my account because you failed 4 times to update my address and now expect me to provide ID and proof of address again for the 3rd time!

  • sameerhjoshi Sameer (@sameerhjoshi) reported

    @HSBC_UK I just happened to open new account. Had some queries so I dialed up your customer care. It’s a painful process, 3 reps were not even bothered and disconnected. It’s been 2 hours on the call and it’s my business hours.

  • mikeyjboyle Michael Boyle (@mikeyjboyle) reported

    @HSBC_UK is there a problem with the mobile banking app this morning?

  • WeedenColin Colin Weeden (@WeedenColin) reported

    @HSBC_UK your so-called help is absolutely NBG. Just adding a payee to online banking is so frustrating that customers can literally give up the will to live

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