HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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lucy
(@lucy59741742) reported
@HSBC_UK I have tried several@occasions this morning to reach someone in customer support about an ongoing complaint, still not able to speak to anyone 45 mins on hold?!?
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Gerald Bishop
(@gerrybish) reported
@HSBC_UK Is anyone going to help me today, I’ve sent DM’s, tried Online Chat and phone!! You have transferred all my money to HSBC but I don’t have Online Banking details and my card isn’t working !!!!
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Linda Rodgers
(@madmum8335) reported
@MoneySavingExp Just thought I’d pass comment on how bad the service has been from @HSBC_UK following switch 18th Nov. I know there’s been postal strikes but only docs I’ve had tell me switch complete. 1/2
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Shaparak Khorsandi 🌻💙💛
(@ShappiKhorsandi) reported
Hi @HSBC_UK ... here we are once again! I might as well go into a cheese shop and ask them to help me access my account.
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Anne-Marie Silbiger
(@annemariepoet) reported
@HSBC_UK Hello there, I've been waiting for a new bank card since last week. I don't have access to cash. Can someone update me on where it is? Thank you
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Crypto Geek
(@geekmasterflex) reported
@HSBC_UK Hi, any progress on this please? Its still not working. 🤔
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Matt
(@1984_mjb) reported
@HSBC_UK - impossible to register for online banking. I'm quite tech savvy and been trying for a couple of days now. God knows how older generations get by.
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Nick Davies
(@napdavies) reported
@HSBC_UK I have a mortgage with you and a Barclays current account. Can I switch to your premier account? It’s unclear if, an existing customer, I am eligible. Couldn’t hold on the phone any longer
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Caroline dodgson
(@Cadodgson) reported
@HSBC_UK your online banking app appears to be down despite your status saying all is fine….
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Symon Irving
(@SymonIrving) reported
Switched some of my accounts to @HSBC_UK and now realised it was a terrible idea as their customer service is horrendous, I'm waiting 20+ minutes to speak to someone! If anyone is thinking of switching banks, do not go with @HSBC_UK!
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Luke Brown
(@LukeBro67813503) reported
Not a good start joining @HSBC_UK with royal mail strikes Im left with no bank or account details since joining on 25 Nov and now my current bank account as now been closed with the switch I won't even be able to access my money via @santanderuk
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Tonyfluffbonce
(@tohaboo) reported
@ShappiKhorsandi @HSBC_UK Bin em. Awful customer service. I was with them for 30 years before I moved . Great decision.
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Linda Rodgers
(@madmum8335) reported
@MoneySavingExp 2/2 @HSBC_UK Old account closed so can’t access money and told I have to wait for Telephone Security no. to arrive before I can register for mobile/online banking. #Frustrated 😤
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Yasmin Elson
(@yasmin_elson) reported
@Barclaycard is there a problem with payments being declined? Luckily I had my @HSBC_UK to get me by. On hold for over an hour now, this is ridiculous.
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Jenny Rodgers 💙
(@Jen_Rodgers) reported
@HSBC_UK terrible service. My mum has been waiting for weeks for her online banking information.
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