HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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TheManWithQ2🚜
(@themanwithoutq8) reported
@HSBC_UK @TROYmagician I can't access HSBC online banking. Secure key failed. All I get from "customer service" on here is advice to call yet another number. I tried to leave this bank in 2018 and I deeply regret being talked into staying. Awful.
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Uresh Perera (UP)
(@UreshP) reported
@nickingib Actually it’s differs from country to country fry mate. Dubai was ok not bad nor poor. @HSBC Singapore from 99/2014 was fantastic. @HSBC_UK is pathetic. Downright poor service. They don’t care about customers at all. Only ultra high net worth and institutional clients.
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James White
(@JamesWh08227964) reported
@HSBC_UK having real problems registering for online banking. Registration gives error BERR_20295. Forgot username gives GSA ERROR (system error). "Chat" is with automated system which cannot deal with the problem. How can I resolve this?
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Audrey Branch
(@GuernseyAudrey) reported
@Richard_D_E @NatWest @HSBC_UK Agree that UK address is needed. Relates to UK banking reform after the financial crisis. And recommend signing on with a doctor straight away. My son didn't, contracted severe Covid very early in first wave and was unable to access NHS when he was poorly.
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🇺🇦 La Châtelaine Элса 🇪🇺
(@PolyglotElsa) reported
I applied for an @HSBC_UK credit card via the @MartinSLewis website, purely to use for a balance transfer from an @MandSBank credit card. The card arrived, with £10K limit, but I was not able to transfer the balance so it was a complete waste of time!
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Dan_Hlrzr
(@Dan_Hlrzr) reported
@HSBC_UK Why has my account suddenly been blocked? I need access now, not tomorrow or on Tuesday or whenever customer service lines are open again.
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Dave J White
(@_David_J_White_) reported
@PhilMyers53 @HSBC_UK Sacked them off in 2013. Their behaviour and ‘customer service’ from 2008-2012 was absolutely abominable. Seems they’ve not improved in the decade since.
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Emma Taylor
(@Smaylors) reported
@HSBC_UK why is it possible to access my pin on my phone via your banking app? Surely the whole point is that you dont have your pin written down anywhere? If my phone was stolen and accounts accessed surely this is a massive security issue?!?!
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Goobs
(@GooberTrader) reported
@UreshP @HSBC_UK @HSBC Trad-fi banks are way broken, they no longer work for even the most basic of services. Time too move...
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PhilM
(@PhilMyers53) reported
Tweeps. I prefer not to talk about personal issues I'm going to make an exception @HSBC_UK Are UTTERLY ******* HOPELESS Stopped my debit card in error 7 - 10 days before I can access my own money ******* LIVID
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the drowned world
(@TheDrownedWorl1) reported
@HSBC_UK @TROYmagician Could you look at the problems with the HSBC Secure Key? The physical one fails so you recommend the digital key. Digital key doesn't load on laptop or phone. Locked out of account. Not much help on here from HSBC.
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Richard Evans
(@Richard_D_E) reported
Thanks everyone. Great help. Quite impressed that @HSBC_UK have already contacted me. Better customer service than some other banks (@NatWest_Help) who have been dismal
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Liam Williams
(@Liamwilliams70) reported
@HSBC_UK You might want to check your responses because apparently your app is actually working on the beta now
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Kaustav Mandal
(@Kaustav88495894) reported
@HSBC_UK Need some help with my UK bank account. Can anyone help?
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Libby
(@LibbyMag) reported
@HSBC_UK online banking isn’t loading. Is the website down?
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