HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Harry Topham
(@HarryTopham1) reported
@HSBC_UK is your Online Banking down? I keep getting a system error (I have tried clearing cache etc.).
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mike
(@mikeinharrogate) reported
@HSBC_UK worse system ever app ongoing, log in won’t go anywhere, no live chat pop up and no telephone help even though it tells you a number in bold to ring. Couldn’t get the secure pass number as they don’t send it via the app but on a desktop that I don’t have. Rubbish
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Richard Fahey
(@RichardFahey) reported
Is anybody working at @HSBC_UK telephone centre. Been on an hour. The keep telling me my call is important but won’t answer. Seriously is anyone working as don’t want to stay on if not
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Melissa Beyer
(@Melissa17966851) reported
@HowzaDoo @HSBC_UK Same thing happened to me few weeks back someone on here recommend @vaezil he help me recover my locked account In 30mins. His an expert.
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Janet Rose
(@JanetRo16626848) reported
@isecurefi @HSBC_UK I was recommended to @jetfixcare. He was able to recover my locked account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back
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The healthiest response to life is joy.
(@MarilynSkinhd) reported
@HSBC_UK Personal Steve. Anyway I finally managed to get in touch with your MY service support team after 3.5 hours of waiting which is super ridiculous given the fact HSBC is an international bank. Thanks for your response though Steve.
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Donetta Holland
(@DonettaHolland) reported
@HSBC_UK Thanks for the info but sadly issue remains. Issue started after 29th December as that was when I made last transfer.
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Andrew S
(@ASonabike) reported
@HSBC_UK I take it this includes problems such as it disabling fingerprint recognition without warning? It kept asking for a Digital Secure Key which I couldn't remember - that's why I use fingerprint in the first place!
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#SambiSZN
(@LQQBS) reported
@HSBC_UK I go to reset my password and it says "service unavailable". Probably the most important app on my phone and I can't do something as simple as changing my password. Unacceptable
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Natalie
(@natty_1987) reported
@HSBC_UK what a joke still no contact from anyone in your complaints team!!! Nearly 12 months down the line and still not resolved!!!
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Stephanie Howard
(@sm_howard1) reported
@HSBC_UK so I just updated the app on both phones and the ‚generate code‘ is completely missing. Please help, this is terrible service
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Simon Daly
(@SiDalyofficial) reported
@HSBC_UK my mother in laws android app keeps crashing. When she clicks the icon it just goes on a white screen then closes. Is this a known issue, or do you have a solution?
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Sue Hill
(@suehill77) reported
from
Leeds, England
@HSBC_UK struggling to believe that you haven't offered an option to upload ID via an online portal or similar, now stuck and no one willing to help! Come on @HSBC thought you were better than this, who can help me????
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Sue Hill
(@suehill77) reported
@HSBC_UK That's interesting, maybe it would be helpful if I gave you a summary of my problem?
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Natalie
(@natty_1987) reported
@HSBC_UK customer service what a joke can't speak to the complaints team as they have no phone, but the complaints team can call me back when they are ready using what a tin can and piece of string oh no they will call on the phone!!!!!
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