HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Lawson
(@SLTjustin) reported
@HSBC_UK Boring standard reply, at least you reply quicker top a tweet than a phone call. HSBC offers very very poor service.
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Gary Moss
(@Mossy55018) reported
@HSBC_UK Good Morning. Two things please : Your hold music is the most torturous sound that man has ever created. It makes me want to scream ! Your online chat function is next to useless – 35 mins for a response. So much for being an "advanced" customer.
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Sue Powell
(@sjp8sue) reported
@HSBC_UK I still can’t log into online banking on my iPad how long will this go on for. I can’t be the only person with an iPad who can’t log in ? I DM Steve last week but hadn’t realised it would continue . Any ideas .
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Steve Taylor
(@XK150forfun) reported
@HSBC_UK Trying to get through to Business Services is just awful…over 1.5 hours and no response!!! Why am I paying fees for this??
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thesommelier
(@thesommelieruk) reported
@HSBC_UK no the phrase "I don't think I'll be able to get a manager to call you back " doesn't surprise me. At all. Not one little bit. I'm sure you would enjoy speaking, no enjoy listening, to my point of view. But, this is not possible. Amazing customer service.
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DII=IIS
(@bigheadcomms) reported
@HSBC_UK is it acceptable do you think to make your business customers wait on hold for 6 hours, while providing zero live chat support? How are we meant to get any business done??
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Rob
(@RobertF44901798) reported
@HSBC_UK your customer "service" leaves a lot to be desired yet again. I just need telephone security numbers set up for my children's accounts but one agent lies about the process to end the call, the next says an 11 year old needs to give authorization.
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jenny mccann
(@jennyeye) reported
@HSBC_UK had to hang up after over an hour on hold. I then called back & requested the ring back service. That was over 2 hours ago, still no call despite you stating there is a 20 min wait
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jenny mccann
(@jennyeye) reported
@HSBC_UK after 4 hrs finally you call me back, only to be told you can’t help me & that I should “put something in the post” , after I said no, I needed to email wire info to you from the remitters bank proving you had received my funds, you then hung up on me! Bravo 👏👏👏👏
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Dawn Prestidge
(@D4wnyP) reported
@HSBC_UK please use a reputable surveyor not SDL! SEL have said my house is in a non residential area, they are 100% wrong but your refusal to challenge has cost me my sale and therefore the chain has collapsed. Help!?
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Matt Timblin
(@matt_timblin) reported
thought that my (still going) 43mins on hold for @HSBC_UK wasa little epic. Went on their page and people are waiting 1.5-2hrs with no response. WTF!?
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David Turner QC
(@GreatStrides65) reported
Why can't @HSBC_UK provide a reasonable service? The business telephone banking "service" is a joke and the online banking platform does not work. And most of its branches have been shut ... In the meantime, @TheFCA does nothing for the customers who are let down
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Nick
(@NickSoprano88) reported
@HSBC_UK I've been trying to get hold of your escalated chargeback team for weeks now but the phone just rings out, can you help please? the standard team offer me blind transfer so at a loss what to do
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highmetallicity
(@highmetallicity) reported
@HSBC_UK I tried to switch my DSK to a new device and my new device died (no battery) before I finished... now I have no DSK on either device. I tried to log in to OB without it but I must have been using the wrong password and now I am logged out of all OB! Please help!
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Max Wilson
(@waxwellmilson) reported
@HSBC_UK now 2.20 hours. You consistently have the worst customer service out of almost any other company I speak to. This is business banking as well. Utterly pathetic.
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