HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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davidkh001
(@davidkh001) reported
@HSBC_UK App update please!!! How come the developing team is working slower than the ios public release? Someone has to explain to me????
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*iJabbed*
(@iPoof) reported
@welsh_stu @HSBC_UK It had been working fine on iOS 15. They updated the app last week so people on iOS 12 (yes I know!) could use it but then that broke it on iOS 15!
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Jigsaw Wood
(@Mr_J_Divy) reported
@AskPayPal @HSBC_UK Big thanks for neither of you being of any help. I ring one and they say ring the other. Superb anti fraud support guys. In paypals defence atleastly they didn't end the call whilst I was on hold.
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Ray Massey
(@raymasseytweets) reported
@ErinBakerMotors @HSBC_UK ‘In keeping with our efforts to improve customer service…….lessons learned… going forward….. platitude platitude …. Bla blah blah ….’
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the_dazza 🔴⚪
(@runner_nomad) reported
@HSBC_UK @eddieclarke96 How many days will it take to fix? As the UK biggest bank you think the technical issue like this will be sorted quickly.
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Steven of Odyssey
(@odysseynyc) reported
@HSBC_UK Further to my previous tweet, I'm referring to HSBC's Business Banking App for Android. The app OR your bank are of no use to me if I can't pay my people while I'm on the move! Had to find work around for online as it's having same problem with paying out.
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Eddie Clarke 🐝
(@eddieclarke96) reported
@runner_nomad @HSBC_UK I agree. Four days with no simple fix for them is ridiculous. Just shows that @HSBC_UK is awful for customer service #hsbc #hsbcuk Time to move on
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*iJabbed*
(@iPoof) reported
@HSBC_UK @eddieclarke96 You fail to understand it’s not iOS 15 that is the issue as your app has been working fine. It’s your latest app update that’s broken things. You should have rolled back to previous version straight away. Having a banking app that works is kinda important to people.
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Revolut
(@RevolutApp) reported
@gianni_ioli @HSBC_UK Hello! We're so sorry to hear that. We'll do our best to help you, let's check this via DMs 📬
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Raffaella
(@lady_raff) reported
@HSBC_UK Shocking service. Husband applied to switch his current account on 25th June- was told repeatedly when he phone everything was fine but there has been zero correspondence and no action to arrange the switch from the current account. We’ve now cancelled the application.
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Alex Hall
(@alex_londoner) reported
@HSBC_UK - I have tried to call to report fraud on my credit card THREE times and each time you disconnect the call after 10 minutes. Impossible. Please sort this out!!!
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Steven of Odyssey
(@odysseynyc) reported
@HSBC_UK Still unable to pay suppliers with the HSBC App, which I use primarily and greatly prefer to online site. This hasn't worked since your recent meltdown a couple Fridays ago, despite having uninstalled then reinstalled the app. When do you expect this to be fixed? Not on.
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wowsometime
(@wowsometime) reported
@HSBC_UK whats going on with HSBC HSBC secretly closed 10's of London branches and secretly left branches has NO COUNTERS NOW, but HSBC proudly says branches has wi fi as a branch service.For 2/3mln people in one part of London I found only 3 branches with a counter NOT OPEN ON SATURDAYS!
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Chris Smith
(@chrissmith7979) reported
@HSBC_UK @iPoof To fix an issue for a version of iOS not supported by Apple (other than CVE updates) you’ve broken your app for users of possibly the most supported version of iOS. At month end, no less! Do you even bother to test your apps any more, or do you just fling them out?
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wowsometime
(@wowsometime) reported
@HSBC_UK @HSBC_IN @MannDeshiOrg HSBC secretly closed 10's of London branches and secretly left branches has NO COUNTERS NOW, but HSBC proudly says branches has wi fi as a branch service. For 2/3 mln people in one part of London I found only 3 branches with a counter NOT OPEN ON SATURDAYS!
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