HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Norwich, England 2
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
London, England 1
Swansea, Wales 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • non_league_nige Nige (@non_league_nige) reported

    @JRCSport @HSBC_UK They normally arrive working these days.

  • JRCSport Joshua Chapman (@JRCSport) reported from Keighley, England

    Got my new card today, been told FOUR times by the automated line my card is activated and yet it is still not working. Any suggestions @HSBC_UK? As frankly, I think this is poor service from yourselves.

  • SunthriTan สุนทรี ชาร์ลตัน (@SunthriTan) reported

    @HSBC_UK Hello I am Mrs Charlton I want to know how I can do about the bank my husband died and have money inside the bank and put my name in the form of the bank everything documents I sent to the bank already. Can help me please 🙏 Thank you very much

  • tamourgill1 tamourgill (@tamourgill1) reported

    @HSBC_UK the worst UK bank i have ever experienced, zero customer support and poor services .

  • tigoo01 NoOne (@tigoo01) reported

    @HSBC_UK how up to date are the branch services details on your website? I need a branch with counter service. Does King Street Hammersmith still have this?

  • johndwmcfarlan John Mcfarlan (@johndwmcfarlan) reported

    @hardeep3kaur @HSBC_UK I am three months into asking for a call from our branch for similar request for help. Absolutely useless and worthless complaints procedure. Complain once then go to ombudsman

  • duffy1972 Stuart Duff (@duffy1972) reported

    Anybody else having issues accessing the @HSBC_UK app?

  • Lollinski Colette B (@Lollinski) reported

    Over a minute of recorded information before I can even access my balance - mostly telling me it would be quicker to use the @HSBC_UK app. Well yes, I know that but its bloody broken isn't it.

  • benjaminallen Ben Allen (@benjaminallen) reported

    @HSBC_UK Let's say you're in an account page viewing your account transactions, when you hit back you get an error because the browser tries to take you back to the login flow.

  • kkasimiira Kasimiira Kontio (@kkasimiira) reported

    @Chrischappie @HSBC_UK I’m also having this same exact problem today. I can transfer money between accounts but can’t use Apple pay or make online purchases for some reason even though there’s money on the account?

  • tamourgill1 tamourgill (@tamourgill1) reported

    @HSBC_UK Worst bank ok UK , zero customer support and wasting the time of customer on all the platforms either banks or telephone

  • MarkyBoyTT Mark / Haxed 🌐 (@MarkyBoyTT) reported

    @HSBC_UK is there an issue with your Android app at the moment? It crashes as soon as I try to open it everytime.

  • timhuckle Tim Huckle (@timhuckle) reported

    Is it just @stripe having issues with @HSBC_UK EMV/3DS card challenge screen on iOS (SMS / In App button to choose auth method don't work); or is it a wider issue with HSBC? Confirmed incident on both our app and a competitor's (@HLInvest) who use Stripe.

  • OutInAllWeather Kristina Read (@OutInAllWeather) reported

    @HSBC_UK It's all sorted now as I set up a separate savings account instead, but feel that branch staff should be better trained to help in such emotional circumstances. Talking to someone over the phone is not always what you need at that time.

  • pradeepdube2016 pradeep dube (@pradeepdube2016) reported

    @HSBC_UK what a poor service for opening HSBC kinetic business account , no any update on request tried to reachout to customer care on daily basis they say account will open next day but it never happend. this is the service for the customer who is already hsbc advance customer

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