HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Faye Tyler
(@T23Faye) reported
@HSBC_UK I upgraded my phone to ios15 today and since then my hsbc app will not load. There is no available update to the app. Is there a fix for this please
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Rina Persaud
(@Rifkaleah_08) reported
@HSBC_UK, 2 hours 48 minutes total call time and still no resolution. No SLA for response from back office team either. I'm now left with no access to online banking for 'I don't know how long' and a complaint that can take 8 weeks to respond to. #fedup #HSBC
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Danny Rouse
(@dannyrouse85) reported
@IrfanShah100 @HSBC_UK Actually mate the p word is just something extra in this issue. Nobody should be called a c*** for just being at work doing there job. HSBC and all company’s should be doing something about that. Like you say close peoples accounts. Nobody was abusive customers.
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A1_bloke
(@a1_bloke) reported
@HSBC_UK Spent half an hour speaking to your telephone support colleague who repeatedly insisted there's NO logged issues with your iOS app Options i) It hasn't been logged in the right place ii) Telephone support guy wasn't looking in the right place You need to share knowledge better
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Anne-Elisabeth Moutet
(@moutet) reported
@HSBC_UK @akoz33 A longtime customer has recorded history with you, including their security profiles. Please address the complete breakdown of procedures that created the problem.
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A1_bloke
(@a1_bloke) reported
@HSBC_UK As I said, I spent half an hour talking to your phone support colleague yesterday, so I won't waste your time It would be great if you could log the iOS 12 issue, so that your phone support colleagues are aware of it - they currently don't see it on the "global" list of issues
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sheldonclewis
(@theesheldon) reported
Hello, @HSBC_UK can you tell me when you are going to fix your mobile banking app for the #Pixel6 it's still not working.
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Ian Masters
(@OggTheMaster) reported
@HSBC_UK what is going on with the Pixel 6 mobile app, this is pathetic support...please provide some realistic timescales as to when this will be fixed?
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bpriyan
(@TheDreamStartUp) reported
@HSBC_UK My UK Number is out of service; I need you guys to send me a code on my registered email and help me restore the account. How about you give me a call me on my India Number. If you want my sort number and Account number I can DM- but I need resolution.
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Yogs
(@yogs_arora) reported
@HSBC_UK banking app is such a important these days in people life and I never thought HSBC UK take it very casual. Lot of People reported your app issues on Android 12 but still no resolve after many days. Not even estimated date for fix. Shame😔
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Ian Buckley
(@ibuckley) reported
@HSBC_UK if you know a branch is going to be closed why not update your website so customers don't make completely avoidable journeys. Not my daughter's best experience for a potential new bank! Rochdale has a bit of paper on the door rather than your website being up to date!!
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Yash
(@epicyash_) reported
@HSBC_UK How is there still no fix for the app it's been well over a month since HSBC has said that they're working on a fix. It seems like HSBC doesn't seem to care for their customers.
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londoner337
(@londoner337) reported
@HSBC_UK hello, ordered a new credit card and got an email saying it will be with me within 3 working days; this was Wednesday and still no card received… do you send them as tracked postage? I want to know where it is
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Anne-Elisabeth Moutet
(@moutet) reported
@HSBC_UK Hello, Katerina, I understand that you can't do a thing for the absurd situation the Oxford @HSBC_UK branch has created for its longtime customer @akoz33. Frankly, that's not good enough. I understand today is Sunday, but we expect a better answer by start of business tomorrow.
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GreenChecks BetClub
(@GreenChecksBet) reported
@HSBC_UK @learsimon 10 days later and still no solution how long are pixel users going to do without online banking. Easily an issue big enough to change banks over.
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