HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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karmby
(@karenmbull2) reported
@HSBC_UK you’ve suspended my account without any valid reason and if I can’t access it by tomorrow you will have just ruined a business I’ve spent 20 years growing
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Fozia S
(@muslimmummies) reported
@HSBC_UK No problem will send over the picture
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Marie McKenna
(@mazzamac1969) reported
from
Edinburgh, Scotland
@HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?
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Anne 🌷🌹🌻🌺💐
(@A_nne123) reported
@HSBC_UK Why is it so hard to order a new cheque book for someone elderly that couldn't cope with online banking? Don't your customer service team ever answer the phone?
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Penny Millarman
(@Areyonga) reported
@HSBC_UK I managed to get through and after answering a few questions a very nice,friendly man told me that it was fine. Now I have voice recognition which will help enormously.Thank you for your patience. I have another question!
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Colette Lilley
(@colettelilley) reported
@HSBC_UK please help, app keeps crashing been trying to fix it for days, can't do online banking, can't down load the app on another device, can't log on to chat. So far 30 minutes waiting on the phone. Just what are we meant to do????
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🏳️🌈kye Boe🏳️🌈
(@Ky_l_i_e) reported
Hi, @HSBC_UK would you be able to help, I need the full order number for a subscription which has recently come out of my account. Apparently it has 10 numbers but I'm not seeing that on my statement so they can't help me till I get this.
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Rob Cole
(@Robcoleuk) reported
@HSBC_UK Have been trying to contact you for a month via secure messages and have called, but I am still waiting for a response. Can you help?
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Barbiebo
(@boulinbarb) reported
@HSBC_UK Trying to get through to Internet banking since 12pm today on and off- 30 mins a pop - disgraceful service
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GistNjuicePodcast
(@GistNjuice) reported
@HSBC_UK The app isn’t working
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Christine Sedders
(@CSedders) reported
@HSBC_UK I have just tried to login after switching phones: I failed too often. Do get another chance if I wait a while, please?
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Zhaneta Miteva
(@MitevaZhaneta) reported
@HSBC_UK Hi, I've applied for the Advance Account due to your switch £125 offer, however I didn't opt in for the Switch Account Service at the point of application. If I instruct the bank over the phone to switch my account within the next 30 days, will I still receive the £125?
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Dave Fozzie Foster
(@the_groundsman) reported
@Stainsbygirl1 @RoyalMail @HSBC_UK Yes me too, i actually had 2 replies from them within 5 mins. Nothing from Royal Mail yet, but i have reported it on their website.
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K. M. Smith (she/her)
(@kristynotkirsty) reported
@HSBC_UK seriously. You've made a grown woman cry. This is beyond ridiculous. Every time I want to access my accounts, I have to reset everything. I have no doubt it's user error somewhere, but to fix it, you'd think I made a deal with the devil and he's calling in his due. Help.
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Voice of Reason
(@Ziva2010) reported
@lynstar_16 If I was @Shell_UKLtd & @HSBC_UK I would raise private charges against these criminals in a Proper court, with a Proper judge, who would force them to pay costs & give them jail time. Vandalism Laws need to be changed urgently, as does UK Judicial system. Clearly, it's broken.
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