HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme
(@notthatGraeme) reported
@HSBC_UK No one answering phones, two seperate auto call backs haven't happened at all, your Chat is a farce. To be honest the new account I was trying to open will go elsewhere and I am going to give a lot of thought to moving my account after well over 30 years as a customer.
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^.^ 🕷🇪🇺🐝
(@zebedeesmom) reported
Hey @HSBC_UK is it good customer service to keep me hanging on line for 45 minutes to speak to a rep and then cut me off 30 seconds after I actually get hold of someone to talk to? Asking for a friend. 😡😡😡
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Sophie Franks
(@Franks_2012) reported
@HSBC_UK awful and frustrating 1.5 hours of 2022 spent with useless customer service AND still locked out of my account. 🙄
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Stuart Glover
(@StuartGlover) reported
@HSBC_UK Is there a problem with your app? Won't accept my fingerprint, or password and now been locked out of it. Also gives error message when trying change password.
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Jane Clapton 😷💙
(@janeclapton) reported
@HSBC_UK my 15 yo son has lost his HSBC debit card. He didn’t have phone/online/mobile banking set up and it appears impossible to cancel his card. Your emergency phone line wanted his long card number which he doesn’t have as it’s on the card.
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Retreat
(@RetreatTorquay1) reported
@HSBC_UK An indemnity claim was raised on 11th December and I informed it would take 1 working day, 3 working days, 5 working days, 10 working days. Still no money and no communication. Just wrong information. Promised comp, never got it. This feels like theft.
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Madeline Thomas
(@Madelin67197425) reported
@Franks_2012 @HSBC_UK Contact @hsbbits for your account I had same issues some weeks ago dm immediately to rectify your account his an expert.
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Faye Silver
(@Fayzie1972) reported
@HSBC_UK Business mobile app server is down???? Please help
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Rachael Baldwin
(@RachaelBwn) reported
@HSBC_UK are your systems down? Currently been on hold to your 03456002290 number for 1hr 45 mins so far, finding it hard to believe my call is important to you 🤨
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Lightning Services
(@HarleyTales) reported
So, TWO complaints raised with @HSBC_UK in December. First by me, the second on my behalf by the Bank regarding unauthorised debits by the bank from my 'frozen' account. No response. Help Desk failed to respond since 17th December. #Shameful customer service.
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Karan
(@imKV21) reported
@HSBC_UK @HSBC did a transaction in Aug 2021 from my business banking account. It went out of my account but has not yet reached the beneficiaries account nor has come back to my account. customer care on the phone has no update, been chasing for 6 months now! Could anyone help?
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Sarah Ashley-Yates
(@sassyates) reported
@HSBC_UK I have been trying to get a response from your support chat since 9.52 this morning? My query is quite urgent? What is wrong with your service today?
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🌈🍷✈️Daniel Profit✈️🍷🌈
(@danprofit21) reported
@HSBC_UK - after awful customer service on the phone I had to go out of my way and to the closest branch. Phil in Runcorn was fantastic, polite, kind, helpful and an asset to your company. Please pass this onto his branch manager. Thank you! Daniel
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paulineridley
(@paulineridley) reported
@c_j_d @HSBC_UK That’s awful - I found the bereavement depts of banks were reasonably sensitive once I got through to them but yes some staff just didn’t seem to have a clue how to respond in a human way. Sorry you are going through this
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Ben Hayes
(@bhayes_cricket) reported
@borealistee @HSBC_UK I did but wasn’t eligible. In fairness to HSBC Payment speed is fine, this was my error. The last account I opened was monzo, which was up and running in minutes. It’s taken 3/4 weeks to get the HSBC account working as the letters took an age to arrive. This is what frustrated me
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