The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
@HSBC_UK Yes tried multiple browsers and rest data and history etc. Nothing working!!
@HSBC_UK Hi guys! I sent a secure message on Tuesday morning and haven't had a reply as of yet. Just wondered when I can expect one as I know it said 2 working days when I sent it
@HSBC_UK I gave my mobile number to a member of Bank staff today in relation to a Power of Attorney issue. I am not a customer of HSBC. Within an hour I received a scam call from 0345 number claiming to be from your bank. You have a problem wrt personal info security!
Eventually got through, but @HSBC_UK you appear to have connectivity issues. The line is awful on your side - the hold music and announcements are clear as a bell the moment you get through to someone it breaks up, making the call longer. at £1.20 a minute, that's not fun
@HSBC_UK my elderly father has been waiting for over an hour on the phone to get through to you to block his card as the details have been compromised. He cannot work out where to block the card online on his account. #vulnerable
@HSBC_UK Not at the moment, thanks. I would like to see an online chat feature which HSBC customers can access easily if they are locked out or can’t access their accounts - it seems that the online chat only works after logging onto their internet banking account.
@HSBC_UK why isn't HSBC chat working? I need to get some work done .I am abroad at the moment..
@HSBC_UK I WAS verified on the call...no issue with my ID but apparently procedure dictates a branch visit...
@HSBC_UK half hour on the phone to then be transferred to another department and hung up on, to resolve an issue I've already spoken to someone twice about.. Not impressed.. Is there anyone who can actually help me please. Thank you
@HSBC_UK Why is your app not working today?
@HSBC_UK Hello is there a problem with the mobile app at the moment? It shows the balance in the account, then shuts down. It's not my account. I'm asking on behalf of a friend who has very little English.
@HSBC_UK @DarrenPRedick Absolute tosh. We've been being told "a large volume of calls" for years and years. If it's always a "large volume of calls", than that's actually the "normal volume of calls". In which case the problem isn't the volume, it's that you don't have enough staff. Stop lying.
@HSBC_UK on hold for 18 minutes now with your helpline!! tell your developers to do better, every single time there's a beta iOS, your app crashes. For some reason, you've gone down the route of no app = no banking whatsoever, thank you!
@DarrenPRedick @HSBC_UK It seems most companies' customer service charter these days is "let's make it impossible to get any service"
@DarrenPRedick @HSBC_UK I'm with First Direct, though it is part of HSBC they constantly come top of customer service excellence lists 👍