HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mel North
(@MelliferaMel) reported
@HSBC_UK @TessHope3 I’m having same trouble. Cannot login online, tried two different devices/browsers, refreshed cookies. Says “system error”
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Monkee Bitcoin 🙊
(@MONKEEBITCOIN) reported
@RevolutApp I got stuck at a Mexico airport when @HSBC_UK blocked my card for buying a flight even tho they knew I was in Mexico. Thank god I’m a @RevolutApp customer. Managed to book my flight and move on with my travels.
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Phil - M0KPH
(@M0KPH) reported
@Ianbmrt @HSBC_UK We tried moving to Barclays, but this is proving difficult (hours to answer the phone, etc), so are now giving Virgin a go as they seem keen to help. This is for Club/Society accounts with online banking.
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CAPTAIN_B53
(@avtsuk) reported
@HSBC_UK how do I contact someone with intelligence and a sense of customer service? B cause today all I've managed to make contact with are people who wouldn't qualify to work in @McDonalds
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Kenzenvision
(@LKenzenB) reported
@HSBC_UK the worse updates I've seen in years. I understand you may not have the staff to handle all points of contact but no contact at all? Phone lines down, website down, app down. Branches don't handle cash or print out statements with letter heads. Are you still a bank?
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Neil Pretty
(@neil_pretty) reported
@HSBC_UK just been to the Beckenham branch to open a child’s account. Looked on the website for opening hours, got there 12 mins before closing to hand over forms, they wouldn’t open the doors, tried to fob me off to another branch and tried to claim I had to do it online, even
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Ian Barraclough, G7DWY
(@Ianbmrt) reported
I am chairman of a small amateur radio society. We have about £600 in the bank and @HSBC_UK have informed us they are now going to levy a £5 per month service fee on the account. Can anyone recommend a current account for clubs and societies which does not charge a monthly fee?
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Patrick Murray 💙
(@ugm6pfm) reported
@HSBC_UK But both via website and the app showing the same errors. I’ve refreshed my cache but no joy.
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Kewlair
(@KewlairHQ) reported
Yet again @HSBC @HSBC_UK iOS app sucks *****, literally every time my mum tries to login it blocks her so I have to reset everything, which still doesn't work so need to go back in Branch for them to reset it only for it to not work when needed FIX YO ****
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Eddie Ashburner
(@Eddie_G0EHV) reported
@Ianbmrt @MX5AKA @HSBC_UK Good luck finding one, our group had the same issue virtually - small trustee accounts scrapped.
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Will Lloyd
(@runwgl) reported
@HSBC_UK I've now been locked out. Please help!
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Nigam Joshi
(@NigamJoshi) reported
@HSBC_UK HSBC always have busy phone lines. I guess because too many people have complaints about their s**t services and incompetent team. HSBC have no appreciation about customer's time however their time very valuable. They don't have even an email of their complaints' department.
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Ed Marsh
(@ed11e) reported
Usual useless service from @HSBC_UK transfer money to another account, gets flagged as fraud despite the account holder being the same name, tell me to call them and then leave me hanging on the phone for ages. Absolute joke of a bank.
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Erica Basnicki
(@ericabasnicki) reported
@HSBC_UK And waste more of my time? No thanks. The only promise @HSBC_UK can make is that if something goes wrong, the customer is screwed. I’d rather that be publicly viewable, and spend my time looking for another bank.
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Catherine Farmer
(@Catheri75527096) reported
@HSBC_UK is the app down?
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