HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tripti Agarwal (@TripsAgarwal) reportedHSBC @HSBC_IN @HSBC_UK @PMOIndia I called your customer care as asked by you. They gave new complain no. 36509058 Still no credit of missing points. It's more than 2 months now. Same as May, my July accelerated points are also not credited as per transactions. Pathetic HSBC
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Gemma Retchless 🖇 (@fordkashot) reported@HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?
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Christine Mcgeorge (@ChristineM5051) reported@HSBC_UK Help. Please clarify the terms of an on line bonus savings account
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Mark (@MorganMF9867) reported@HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.
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Kyle (@kyle213187) reported@HSBC_UK Hello! I’ve woken up to over 25 emails saying your HSBC card has been registered for Apple Pay. This wasn’t me…. Is it a glitch or something or is someone actually trying to use my account
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Simon Stockley (@si78475) reported@HSBC_UK Hi, I havent received my debit card sent to Thailand and your chat/messaging isnt working error 1007. Please help arrange a replacement without calling.
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AI Enthusiast (@aici_interiors) reported@HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!
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Manda 🇵🇸 🍀 (@mandacfc) reported@HSBC_UK I am not willing to respond privately. I have wasted a month of my life trying to get help from you. I am in process of removing every client from your business. It is shocking the service I have received
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Rosie (@rosieerooo22) reportedHusband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.
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Lewis George Hayter (@LuigiDelHaytero) reported@HSBC_UK I found a hsbc cheque on my driveway, I've tried calling the bank its not going through to anyone. Is there anyway you can help me return this cheque to the right person?
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Rajat Sonika (@rajat_sonika) reported@HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.
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joon6553 (@joon6553) reported@HSBC_UK Hi, I'm trying to log in to my account, but the verification code is being sent to my old UK phone number which I no longer use. I am currently in South Korea and need to update it to my Korean phone number. Could you please advise how I can resolve this? Thanks!
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Simon Stockley (@si78475) reported@HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?
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SP (@upsteve1) reportedAfter a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.
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Andrew Hill (@AndrewRHill7) reported@HSBC_UK is there anyway of actually talking to someone to get access to my online/mobile banking outside of the 8pm cut off? Pretty poor that 24 hour help isn’t available.