HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
City of London, England 2
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Jayceeflower Jayne Coleman (@Jayceeflower) reported

    @HSBC_UK impossible to get updates on a fraud, calling for 7 weeks now, calls disconnected and conflicting information. Decided today to make a formal complaint but after being on hold for 30 minutes the CSR cut me off. Tried to call again but gave up after 45 minutes unanswered

  • Bonnikin Bonnie (@Bonnikin) reported

    @HSBC_UK Hi, I had a really positive experience with one of your customer service agent earlier, was hoping for an automated questionnaire to give feedback, but didn't get one - what's the best way let someone know they did a good job?

  • gms_12 GS (@gms_12) reported

    @HSBC_UK hello there is a transaction in my account that I do not recognise being authorised by me. I am trying to get through support but no luck .. can anyone help??

  • Stuart19855 Stuart (@Stuart19855) reported

    @HSBC_UK Can you give me the address so i can appeal a loan decision and send in more information. I’m not a customer of HSBC so cannot “log in” and chat etc. Hope you can help.

  • Roo20618267 Roo (@Roo20618267) reported

    @HSBC_UK can you make the credit card transactions show up in real time? It’s very slow to come through

  • neiltheo75 Neil Theobald (@neiltheo75) reported

    @kidcamel @HSBC_UK Same problem myself. Trying to reset online banking as it’s locked and can’t use the app then it’s asks me to generate a code on the app.....that I can’t use....frustrating

  • kathyblue20 kathy bradley (@kathyblue20) reported

    @HSBC_UK Hi, how can I unfreeze my account.I lost my phone with my registered number and tried to change the phone number to the new phone, no luck, please help me, I've been on hold for 20 minutes and no reply.

  • ricochetprods David Mercer (@ricochetprods) reported

    @HSBC_UK Hi I'm an HSBC UK customer living overseas. I can't get access to my online account, and when I try calling long distance I sit on hold for 35+ minutes, then the line goes dead. I need to speak to someone so I can access my account. Please help!!!

  • shalu_kedia shalu kedia (@shalu_kedia) reported

    @puneetdokania @HSBC_UK My experience with @HSBC_UK customer service — they are trained to be polite but not effective

  • _EmmaGH Emma Graham-Harrison (@_EmmaGH) reported

    @HSBC_UK Thanks Mill -- I appreciate your help, I understand everyone is busy and there is an extra load with people wfh and the pandemic. What is frustrating for me is repeatedly being promised responses that don't materialise, while there is a large hole in my bank account. Thanks

  • mademoiselleim sinyan (@mademoiselleim) reported

    @HSBC_UK @Fanardd Hi, I’m having trouble activating my online banking. Is there any e mail adress for to contact to my customer representative.

  • nyreehood Nyree Trimbel (@nyreehood) reported

    I wonder how long businesses will use the really illogical Covid excuse for giving poor customer service? @HSBC_UK I'm looking at you tonight

  • petrifiedmuse Peter Kruschwitz (@petrifiedmuse) reported

    @HSBC_UK HSBC would never accept this kind of response for a delayed payment from run-of-the-mill customers owing money, and I won't accept it from you. I'm not going to spend any time, money on an international phone call to a customer helpline who will give me the exact same spiel.

  • empabull EmpaB (@empabull) reported

    @HSBC_UK what’s going on with your customer service? Given up trying to call. On hold in excess of 45 mins x 3 today and advised on chat to call........

  • mammahun Anna Antoniou (@mammahun) reported from Tottenham, England

    @HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever

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