HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bristol, England 1
Macclesfield, England 1
Leeds, England 1
Welshpool, Wales 1
Manchester, England 1
Rochester, England 1
Norwich, England 1
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • praveenramavath Praveen Ramavath (@praveenramavath) reported

    @HSBC_UK Currently abroad and have received the DR1 code when using card payment online. Have tried to contact your helpline on three occasions, agents transferred me to different queues and hung up after 40 minutes each time, issue not resolved.

  • continuouscomms Fiona Nicolson (@continuouscomms) reported

    @HSBC_UK Hi Danielle - I'm trying to access it through the business internet banking service.

  • RLSGerman Emma Kitson (@RLSGerman) reported

    @HSBC_UK All of my payees have gone and it keeps coming out of the app when so go to set up a new payee!! What the hell is going on?! I don’t want to phone customer service and wait 2 hours

  • gem_84_h Gemma 💙 (@gem_84_h) reported

    @HSBC_UK trying transfer money into my sons account but even though the final page shows a green tick, it says there’s been an unexpected error and the money hasn’t left my account. Tried 3 times but don’t want to end up actually transferring multiple times!

  • greenrascal_ Mike Green (@greenrascal_) reported

    I just want to be able to go onto a laptop or computer and log onto online banking without having to use other devices to get access to my own account. Please make online banking easier to use @NatWest_Help @HSBC_UK

  • GCWP Grant Palmer (@GCWP) reported

    @HSBC_UK No it bloody hasn’t it still impossible to make payments

  • johnny_jazz68 Andy Camp (@johnny_jazz68) reported

    @HSBC_UK Not a lot of good being your customer then..??!

  • TsangGlory Glory Tsang (@TsangGlory) reported

    @HSBC_UK Impossible to make transfer via app or internet banking. Warning:Sorry, an unexpected error has occurred. Please try again. Try over 10 times but nothing work, can someone fix it?

  • j68x J (@j68x) reported

    @HSBC_UK ap wont let me transfer money this morning..any issues??

  • greenrascal_ Mike Green (@greenrascal_) reported

    I should be able to use online banking just using one device not having to use multiple devices to log in on my laptop. A bit like going to a bank and being told you have sent me a magic word in the post I will have to say to get in the bank @NatWest_Help @HSBC_UK

  • greenrascal_ Mike Green (@greenrascal_) reported

    Why is online banking with @HSBC_UK so complicated? Too many usernames, passwords, security questions and codes. I want simple, easy access to online banking on my laptop or computer. Not be unable to get on to it because I don't have my phone right next to me.

  • AviationZc Zak Creaser Aviation (@AviationZc) reported

    @HSBC_UK can’t get on online banking… any issues reported?

  • aburton72 Andy Burton (@aburton72) reported

    @HSBC_UK payments not going through from app or website. Any known problems?

  • rforjoe Richard Forjoe 费乔 (@rforjoe) reported

    @HSBC_UK It’s happening after I click get a quote and fill in my information. Seems to be working via incognito 👍

  • Polly004f Polly1954 (@Polly004f) reported

    @HSBC_UK Yet again I have been directed to the 2021 version not 2022 and the Aviva site is just to request proof of cover. Neither of which I am requesting!

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