HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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David Turner QC
(@GreatStrides65) reported
Why can't @HSBC_UK provide a reasonable service? The business telephone banking "service" is a joke and the online banking platform does not work. And most of its branches have been shut ... In the meantime, @TheFCA does nothing for the customers who are let down
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Roger Hemming
(@RogerHemming4) reported
@HSBC_UK 2 hours on hold as a valued customer? Really is this the best service you can give.
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Santiago Jones
(@SantiagoJones) reported
@AskNationwide Then where are the many hundred of pounds which left @HSBC_UK (via a standing order that has been in place for a decade without issue) on the 3rd?
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MisSharKiss 🇪🇺🇬🇧🇪🇺
(@MisSharKiss) reported
@HSBC_UK I need someone to call me today. I have now spent 3 days in various phone queues only to be hung up on. If you can’t provide decent phone connections to your teams, they should not be working in the cLl centre. 45 min wait to be hung up on is unacceptable!
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Nick
(@NickSoprano88) reported
@HSBC_UK I've been trying to get hold of your escalated chargeback team for weeks now but the phone just rings out, can you help please? the standard team offer me blind transfer so at a loss what to do
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Max Wilson
(@waxwellmilson) reported
@HSBC_UK I’ve been waiting for 1.40 hours to get hold of your customer service team. You advised 20 mins. I’m only having to call as I still have not received my replacement bank card, which my business runs on, despite asking for a replacement 2 weeks ago. Please sort.
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Pete Wyatt
(@barleylettings) reported
@HSBC_UK There has been a payment made from my account that has nothing to do with me. Its fraud or an error. I've been waiting for a call back for 3 hours.
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Carrie Bromage
(@carriebromage) reported
@HSBC_UK - do you not have anyone working tonight? I’ve been trying to talk to someone on both the phone, app and live chat for over an hour now and nothing.
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Rob
(@RobertF44901798) reported
@HSBC_UK direct message chat complete and still the issue is not resolved.
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esp9652
(@AlfonsoBauzadeM) reported
For completeness, I had access to my mobile app, to my calculators, to my SMS, to my email, but none of these seem to work. Archaic IT integration. What a pity… for you @HSBC_UK @HSBC
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jenny mccann
(@jennyeye) reported
@HSBC_UK after 4 hrs finally you call me back, only to be told you can’t help me & that I should “put something in the post” , after I said no, I needed to email wire info to you from the remitters bank proving you had received my funds, you then hung up on me! Bravo 👏👏👏👏
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Andy Smith
(@discoandy668) reported
@HSBC_UK No, do not recall receiving anything. The only emails I recall were about how balances were displayed and your website. I ended up having to phone and wait in a queue for 25 minutes to reset security but at least have access to the app again now.
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Gary Moss
(@Mossy55018) reported
@HSBC_UK Good Morning. Two things please : Your hold music is the most torturous sound that man has ever created. It makes me want to scream ! Your online chat function is next to useless – 35 mins for a response. So much for being an "advanced" customer.
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Carrie Bromage
(@carriebromage) reported
@HSBC_UK - do you not have anyone working tonight? Been trying to talk to someone on the phone and live chat for over an hour and nothing! Your ‘query a transaction’ guide is not helping me at all!
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PMo
(@Bingamin) reported
@HSBC_UK had some fraudulent transactions on my joint account. could only get hold of the online help last night, who said i had to wait til the pending transaction had processed, then 60-90 days before the money was returned *if* it was proven that the transaction was fraudulent
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