HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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S/Z
(@mrshawzy) reported
@HSBC_UK Is there still problems after yesterday? I've sent over some money to my savings account and it hasn't arrived yet.. Usually it goes over instant but it was nearly 3 hours ago and nothing yet.
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teagleg
(@teagleg) reported
@HSBC_UK I didn’t - got cut off after waiting for another 30 mins and it’s now past cut off for support. Please ask someone to contact me
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Jimmy Sinclair
(@jimmymasinclair) reported
@walibi77 @HSBC_CA Let's not forget their heritage, I had a client of @HSBC_UK defraud me, too me 8 months to report it to the fraud unit, then they told me if I had reported it sooner they could have help, My bank and I tried from July 2020-Feb 2021. In the end they created happy criminals.
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Fiona ⚘
(@Fiona31814) reported
@chiwawamaster8 @HSBC_UK Ah well, you'd think, but opening an additional account if you are an existing customer using online banking isnt an option, thats why I went in to the branch!
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teagleg
(@teagleg) reported
@HSBC_UK Tried that no help at all - dropped off the queue after 45 mins to join another queue
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Wilson Jack
(@WilsonJ38442639) reported
@shockerhippy @HSBC_UK Quickly reach out to @zaddyricher22 he is experts in recovery any kind of account issue, he helped me and get my business account back which I have losed hope on.
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Ben Cohen
(@RugbyBenCohen) reported
@HSBC_UK Are absolutely awful on every level.
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Neil Merton
(@neilmerton) reported
@HSBC_UK Hey 👋 any update on a working version for iOS 15? How do I go about getting a physical security key, please? 🙏
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andrew
(@andrew7668) reported
@poojabh51529165 @HSBC_UK Dm @rexcyberhelp ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast
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Andrew Honey
(@zlcgroup) reported
@HSBC_UK business app not working. Hangs at authentication
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shockerhippy
(@shockerhippy) reported
@HSBC_UK I have a new joint account with my wife. She has been with you for years so can login to online banking. I still haven’t received my mobile banking security number. Can someone sort this without me having to ring as I don’t have time to sit on hold for ages
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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ARB
(@burchel4) reported
@HSBC_UK Pretty scary that the entire system of paying and holding my money just went down because of an “issue”
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TaxBoy
(@TrialBalans) reported
@HSBC_UK hi there, I need 12 months of statement/ mini statement fairly urgently. Is it possible to get this printed in branch from the self service machine
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Rob Brown
(@robbrown) reported
@HSBC_UK It wasn't. It took slightly more than an hour. I think an outage of that long without any live updates on social media is unacceptable for a high street bank.
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