HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kata
(@Katyusa22) reported
@HSBC_UK I called you at 10:21 and I only just disconnected so you might want to double check your data. I have put in a complaint via your staff, i have also put in complaint via the company i work for as this cannot be sustainable for us. I had the same problem in November 2021.
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Rachel Atkinson
(@daughterofashep) reported
Over the last month, at the busiest time of the business year, I have spent an entire day on the phone trying to sort ongoing issues @HSBC_UK caused with my business account dating back to March. If you would like me to hum their hold muzak for you I can as I hear it in my sleep
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Gianpaolo Mantini
(@GP_Mantini) reported
@paullewismoney @HSBC_UK There that active cash working
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Chantry legend
(@ChantryLegend) reported
@HSBC_UK does anyone actually work in hsbc customer service department 2hrs on hold suggests not #CustomerService
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Paul Anderson
(@Paul_GreyKnight) reported
@willwhite003 @HSBC_UK Can never get over that fact that 99% of design is typically decided in an FS org by 3-4 mid / senior managers who have never spoken to a customer in their life.
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Ed Morrish
(@edmorrish) reported
A fun thing about having to call @HSBC_UK about their app not working is the sheer number of times they tell you how much quicker it would be to talk to them via their app. I’ve been on hold for ten minutes now, lads, if I could be on your app I would be.
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Paul
(@Oakhamskip) reported
Been hanging on @HSBC_UK for over an hour waiting to speak to someone. They say use our ring back service but don't tell you how to use it. #Banking2021
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Drew White
(@drewsonix) reported
@jcroberts171 @HSBC_UK It's incredible. They treat us with contempt. Their staff in branches are unable to help with anything and yet they seem to behave as if they're not expecting to have to answer the phone to masses of customers as a result.
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Andy B
(@ab187_b) reported
@HSBC_UK Since iPhone updated and wiped the hsbc app I couldn’t log back on without certain details. On trying to reset, all options ask for the security code which i don’t have. Even when you select the online option for lost security code it asks you enter the list code to access!!!!!
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Carol Pegram SW
(@SlimWithCarol) reported
@AmazonHelp Hi, got through to Amazon support this morning but as money is being taken from my @HSBC_UK account and not Amazon they suggested I called the bank. Not progressing too well with that just yet and getting quite frustrated with them.
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Aerian Gray
(@aerian_gray) reported
Can not log in via my computer to my personal account @HSBC_UK. I get ‘bad request’ every time I try.
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Eva Daliopoulou
(@evadaliopoulou) reported
@HSBC_UK Mob app keeps crashing; re-installed in VM and TalkTalk broadband, doesn’t open with mobile data;iOS 12.5.5 updated; 23.8GB used of 64GB;can’t access my account i.e. my money which is unacceptable; check and sort it out please
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That Slim boy
(@dami_slim98) reported
@pokeitaslan @HSBC_UK I was recommended to @onorinoriega they were able to successfully regain access back to my disabled account. They even work on suspended, discord account. I recommend them✅
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Kirsty Leeke
(@KncLeeke) reported
@HSBC_UK shocking once again. Been trying to sort out broken access to my app all week.Just spent 40 mins on hold trying to get through to the number I was given to call & was then cut off.NOT GOOD ENOUGH. I have no access to online banking.Please arrange for someone to call me.
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❄️Zachary🎅🏻Festive🎄Powell🥑
(@devwithzachary) reported
@HSBC_UK can't make payments from my account and my card isn't working either, is something going on? Can't get hold of anyone for help either..
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