HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Becky
(@Becky964) reported
@HSBC_UK your app is not allowing me to log in and after an hour and 15 minutes on hold I’ve given up. If you can let me spend my money again that would be great 👍🏻
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Paul Trickett
(@trickett1956) reported
@HSBC_UK 50 mins waiting to speak to someone then line cut. This follows 25 mins waiting and line then cut off. Supposed to be premier service but apparently no service at all
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averil
(@honeysam3) reported
@HSBC_UK Any ideas what is happening to fix the problem with the HSBC mobile app as I still can't get into it. I have tried everything including re-installing the app.
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Dave Hiley 🇪🇺 👟 🍰☕
(@davidhiley75) reported
@HSBC_UK Just tried to find out why my mortgage payment has gone out 2 weeks early only for the not particularly pleasant "customer service" operator to fob me off saying she won't help without sort code and account number which I don't know as I bank elsewhere! Not happy.
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Lisa Kearney
(@LisaKea84738702) reported
@HSBC_UK Just been informed no bank statements can be automatically produced on my account as there have been only credits and no debits during the last five months. It would have been good customer service to let me know when this commenced - but this isn’t you!
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Stephen Simmonds
(@simmondsswis) reported
@HSBC_UK I have just spent over an hour on hold in an attempt to speak with your fraud department. Appalling customer service to a loyal customer of over 44 years. Please contact me. Thank you.
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firoozye
(@firoozye) reported
@HSBC_UK hard to call it Customer Service with HSBC. More like Customer Disservice! On hold for 56 mins with Fraud. They answer put me on hold for 5 mins to read and ... wait for it... promptly disconnect!
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Lisa Kearney
(@LisaKea84738702) reported
@HSBC_UK Just been informed no bank statements can be automatically produced on my account as there have been only credits and no debits during the last five months. It would have been good customer service to let me know when this commenced - but this isn’t you!
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Pip’s $300 Trillion Reset 😀
(@or_pip) reported
Hi @HSBC_UK - I am a Premier customer, and wondered if there’s any complimentary mobile phone insurance provided to me. NB: I don’t need to make a claim, just wanting to understand if I have this benefit as a Premier account holder. Thx
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Ami Louise
(@ParaPixie) reported
Public Service Announcement: Never apply for a @HSBC_UK credit card. Flawed crappy application process that damages your credit score and even worse customer service after they screwed up. @MartinSLewis
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TPChant #FBPE #Rejoin
(@Tpchant) reported
@HSBC_UK tbh my other financial apps don't have a problem with my version of Android, and as I'm in the middle of changing jobs, I expect it's going to be more convenient to get paid into an account I can manage with an app.
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No1simmo
(@No1Simmo) reported
@HSBC_UK have you got problems transferring current accounts? I have been waiting a long time and communication is terrible 😞
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Paul
(@smokeandwax) reported
Trying to open an account with @HSBC_UK ring the new customer number 03456 040 626 and it won't connect you until you have a HSBC account. Bonkers.
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Jax
(@ja54kki) reported
@trudiebakescake @HSBC_UK They’re getting craftier. The only time I nearly got duped was a message on the computer about a virus ( Apple) . I rang the number but said I’d ring them back when they wanted access to the computer. Rang the legit Apple number and of course it was different.
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Rare Skills Limited
(@rareskillsltd) reported
@HSBC_UK I have sent the details in email. It's been 10 years having account with HSBC, never expected such an unethical approach from them. I might have to shut down my business and lay off 6 of my employees, just because of this. Apologies with £200 credit for these employees & families
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