HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
Birmingham, England 2
City of London, England 2
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1
Newham, England 1
Blackburn, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • PieterDutchCan7 Peter Franco-Dutch Canuck #rejoin (@PieterDutchCan7) reported

    @biclarap @HSBC_UK It’s a very common issue - their app is totally useless Since they make you need a code for whatever you do in online banking, no app = no code = locked out of internet banking Absolutely unacceptable @HSBC_UK

  • sunilsuresh1809 sunilsuresh (@sunilsuresh1809) reported

    Hi @HSBC_UK @HSBCUKBusiness why is opening an account so difficult with your bank? It took 2 days to receive a link to upload docs and its been 3 days since I have done that. Yet, there is no communication on the application at all? Customer Service?

  • DuxburySam Sam Duxbury (@DuxburySam) reported

    @HSBC_UK the service you provide is a disgrace, the chat on mobile banking is pathetic

  • Laraloo1303 Larissa Reynolds (@Laraloo1303) reported

    @HSBC_UK what is going on with your mobile app it keeps crashing every time I try to open it. Can’t even access it online as I need to generate code .. frustrating!

  • lovedreadinthis Lovedreadingthis (@lovedreadinthis) reported

    @MinsterCourt @HSBC_UK Yes, I’m not really sure what the problem is. They have acknowledged my complaint but we still don’t actually have a bank account…

  • Anasmuh80263548 Anas muhammad (@Anasmuh80263548) reported

    @PPerkin @HSBC_UK Same thing happened to me few weeks back someone on here recommend @bywyl he help me recover my locked account In 30mins. His an expert

  • BenWhite5 Ben White (@BenWhite5) reported

    Banked with @HSBC_UK since I was a kid - until today. They really are terrible, unethical, misery-funding bastards. I've done my homework, found a more socially responsible option and switched. The world's bad enough without my money paying to make it worse.

  • terrihudsonuk Terri Hudson (@terrihudsonuk) reported

    @HSBC_UK I got through. But I don’t feel it was a genuine call. I’ve tried calling 6 times since from different devices and every time I get to the DOB entry it says sorry there has been an error. I don’t get to do my voice is my password.

  • seemyblaze beez (@seemyblaze) reported

    Thanks @HSBC_UK for making it impossible to log into online banking from a new phone! Can't generate the QR code on my old phone because I don't have it, and I can't reset my telephone banking number because the number I call to reset it wants...my telephone banking number!

  • Greg64400042 Greg 🇪🇸💁🏻 (@Greg64400042) reported

    @HSBC_UK @Channel4 Wtf makes blacks so special other than high crime

  • PieterDutchCan7 Peter Franco-Dutch Canuck #rejoin (@PieterDutchCan7) reported

    @howelldb85 @HSBC_UK Their mobile app has been hit and miss for weeks now. Totally useless. It’s now broken. Again. @HSBC_UK : what’s going on?

  • TonyGirling Tony Girling (@TonyGirling) reported

    @HSBC_UK Great helpline. Talking to agent for exactly 30 minutes then line went dead. Now I'll never get my problem sorted. Time for a new bank I think.

  • terrihudsonuk Terri Hudson (@terrihudsonuk) reported

    @HSBC_UK I have tried different mobiles and landline. Same problem.

  • biclarap Clara (@biclarap) reported

    @HSBC_UK my app crashes whenever I try to open it since I've updated it ... is this a common issue ?

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

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