HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Wilson 🇺🇦
(@DaveWSocial) reported
@cooksimon @HSBC_UK Service is getting worse and worse. Only get away with it because all banks seem equally useless.
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Ty Hurner
(@tydhurner) reported
@HSBC_UK I have tried to make an appointment through all the suggested ways per your site, and cannot get ahold of anyone to set an in person appointment, can you please assist me?
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Jaq Clipston
(@Jaqclip) reported
@HSBC_UK I'm so angry, traveled into my branch 8 miles away to pay cash in only to find the only paying inn machine was broken there's at least another 6 machines in the branch but nonethat could pay in cash. Spoke to the chap who just said sorry. What use is sorry #raging.
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Ady Viggars
(@ShadeyAdy) reported
@HSBC_UK does anyone still work here? 3hrs on the phone trying to sort help to buy ISA. Cut off twice. No one seems to know what they’re doing.
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Andy Smith
(@AndySFootyRef) reported
So I’ve spent a total of 2.5 hours trying to speak to someone about my account @HSBC_UK and still nobody answers. I tried to use the chat facility and after waiting 50 minutes, still nobody replies! Disgraceful service #awful
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Catherine Lux
(@luxlifeblog) reported
@HSBC_UK hello, I can't access my online banking to remove devices or add my new mobile as a device because I've reached my device limit, but no longer have access to any of my registered devices for various reasons. What do I do and how do I regain access?
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Rachel Shenton
(@RachelShenton) reported
@HSBC_UK can you call me urgently. I’ve been trying to contact you for over a week…I’ve spent hours on hold, been cut off, told I’d get a call back (didn’t) and the issue still isn’t resolved 😢
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Deborah Joint
(@gubnet1) reported
@HSBC_UK 52 mins and counting to report 6 fraudulent activities on my card . Spoke to 3 different people who transfer me to different depts still waiting .. premier customer absolutely outrageous . No fraud detection text .. awful
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Ben Hearnden
(@BHearnden) reported
@DommiFox @Matt2Dee @HSBC_UK 👆 "Financial Ombudsman" mentioning these two words should certainly help them to stop messing you around.
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Matthew Robert Davies
(@Matt2Dee) reported
@DommiFox @HSBC_UK Finally got through. Dude can’t find a reason why it was closed but said open a new one and email for previous statements. I’m on the phone to them so can’t they email them. Why would I open a new card, gut my credit score and rely on a service that has failed me? On hold again.
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Paul Oz
(@PaulOz) reported
@HSBC_UK Does anyone actually answer the phone at your place? On hold now for 40 minutes. Online chat is 'system error'. Despicable service levels!
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nicola
(@nicola96973137) reported
@HSBC_UK Is the telephone service closed?? Literally still waiting after 90 minutes, and I’m calling Internationally. So frustrating! Was told by mobile banking I HAD to call #someonehelpme #please
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Carrieosaur Not An Expert
(@Moodleland) reported
@carolinefff @HSBC_UK They wouldn't have given that a second thought ir put in any research at all. Don't they realise this is a slow motion car crash and they've stepped right into it .. completely blinkered.
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Helen Costello
(@HelenCostello4) reported
@HSBC_UK Not got through to anyone yet. I will try tomorrow as I was working today. My details seem up to date online inc nationality etc. Odd.
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Ale
(@AleAltomonte) reported
from
East Ham, England
@HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!
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