HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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B-wise 🌏🪐💫✨ 44 🇬🇧 63
(@B_Whizz100) reported
@HSBC_UK horrible horrible horrible people on the phones. As if I haven't wasted enough time on and off the phone since yesterday. HSBC you really need to look at the service you're providing. You need to update your technology. This is the first time in 2 years I've had to
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Amie Norman
(@amiejade01) reported
Tweeted on 2/2 about struggling to get hold of @HSBC_UK. Got a message saying to contact on live chat. Chat told me to phone up. Today on chasing my complaint raised 5/2 (and not responded to within their 8 week SLA) I was told the only way to deal with the issue is in branch!!
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Ralph Leishman
(@rl4consulting) reported
1h 42m to get a bland we know about it and are trying to fix it response to a DM. Very poor @HSBC_UK
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Massage for Life
(@rubforsports) reported
@HSBC_UK Thanks for getting back. As of this morning my app is now working. Had to turn off the phone and turn it on again. Job done.
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John Chapman
(@ChapmanJS) reported
@HSBC_UK is the HSBC Mobile app for Android not working? I am getting a 'something wrong' error message. Am able to generate a security code for on line banking so know it is not my password. This was happening yesterday and again this morning
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Jason Dunn
(@gi_jasondunn) reported
@HSBC_UK simply the worst customer experience I have ever experienced from credit card company. Spent 90 mins on telephone with 10 different people before finally resolving issue. Embarrassing
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Thomas Christopher
(@ThomasO77047066) reported
@HSBC_UK The problem with the banking APP is on personal accounts
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Rabia
(@Rab_Naveed) reported
@HSBC_UK I am having this problem for the last few months !
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Bunny
(@AndyB73) reported
Is there any bank more useless than @HSBC_UK Why can no one deal with an issue logically? Time to change banks..
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N666NDA
(@n666nda) reported
@HSBC_UK There is nothing to investigate. Your system was down. Your tech team knew this but did not think it relevant to post it and let us know. Instead I had to waste 45 mins on hold to your customer service team to be told there was an issue your end. Nice Happy Easter post tho 👏
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Thomas Christopher
(@ThomasO77047066) reported
@HSBC_UK Why carnt hsbc sort out their banking app its been one month now and they still have not sorted out problems with the new security on APP, the app only works intermittently, it is just not good enough!!!
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Brand Media Works
(@JamesjChurchill) reported
@HSBC_UK I have managed to login but I cannot make any transfers as it's saying transfers and pending payments is unavailable to me!!!
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DMM T&D
(@diane_mas) reported
@HSBC_UK Still down online business banking (not via app). How much longer?
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Marcus Dysch
(@MarcusDysch) reported
@HSBC_UK Your telephone customer service is beyond useless. Spent more than 20 minutes on hold only to get an assistant who couldn’t understand anything I explained about my lost digital secure key and then ultimately cut me off. Abysmal 👎🏻
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Massage for Life
(@rubforsports) reported
@HSBC_UK Come on @HSBC_UK. I want to transfer some money from my business account. App still not working!! 20.22.
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