HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Davies
(@Mikethebuilder2) reported
95 minutes now on hold @HSBC @HSBC_UK what sort of business banking service do you call this?? Disgraceful 🤬🤬🤬🤬🤬
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Carly Burton
(@Carly1987) reported
@HSBC_UK What on earth is going on with your call centres?!?! I cannot get through to anyone?! Yesterday I spent 2 hours on hold. Cannot activate my bank account, no access to my money?! Today I need to chase an error on my mortgage 35 mins on hold and I can’t wait any longer
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Trickytaylors
(@trickytaylors) reported
Savings earning negligible interest. Inflation rising, pensions at best frozen, domestic fuel prices rising. So @HSBC_UK send me an email announcing an 80% reduction in ISA rates. We are not an island but we're not too customer friendly either.
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Peter Hobday
(@phobday) reported
@HSBC_UK Cannot log on to HSBC app, getting error message, warning about 'multiple attempts'. Cannot log on to website because app is giving me the code, and then not recognising details. This has been ongoing for three days. Surviving by transfering funds using my Revolut card.
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hong peng liew
(@hongpengliew) reported
@HSBC_UK hi there, I have applied for a student account and it has been over a week now still heard nothing nor received anything. Please may you help me?
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Kapil Sharma
(@kaps_uk) reported
@HSBC_UK having issues with getting hold of Uk consumer act section 75 complaint department. Today I was out on hold for 2 hours on each call. Please assist!
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Aliwell North
(@aliwell_north) reported
@HSBC_UK @stuart_k18 HSBC what are you doing? Are you still experiencing problems? If so, why can’t you put up a statement saying what the issue is and when it will be resolved
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James McHugh
(@HughMcJames) reported
@HSBC_UK app is not working - locking me out of all online banking. Ridiculous. No sign of a fix for the error that is clearly impacting thousands. Very poor service.
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FelicityMJ
(@Felicity_MJ) reported
. @HSBC_UK I've been unable to access online banking for 2 weeks now as your app is down and online banking requires the app to log in. Looking online, I can see lots of others having the same problem but no word on a fix?
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Expropriator Of Humanity
(@LottieOTootle) reported
@WhatTheTrans Ok this might be the push I need to move, can't justify being with a huge, evil bank guilty of laundering drug cartel money anyway. Can @HSBC_UK confirm that as a trans woman I will lose access to my account if my voice doesn't sound girly enough for your liking?
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Michael Davies
(@Mikethebuilder2) reported
Update on the "caring business bank" that is @HSBC @HSBC_UK Finally after 2hrs on hold, a young lady answered, sorted the problem, she was great. Obviously more staff needed for manning the service that's advertised. Piss poor performance 🤬🤬
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Carly Burton
(@Carly1987) reported
@HSBC_UK brand new customer and absolutely, massively, regretting the decision to take a mortgage and switch my current account to you 🤬🤬
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Vinodh Jeganathan
(@VinodhJeganath1) reported
@HSBC_UK Intially they said fraud transaction later like they say HSBC investment charged my inactive credit card, I dont have any other account. I request somebody to help as customer care are not able to give proper answer
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Claire
(@tjscott) reported
@HSBC_UK Thanks for the feedback, but I'm in a different region and any time I click the 'dont have my old device button' it gives a 'call us' message.. I'll have to sort it out some day, but this one is not HSBC_UK's problem
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Speshe11k
(@speshe11k) reported
@HSBC_UK Still can't access my account via the app
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