HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Angiebaby
(@AngiebabyWinst1) reported
@HelenYaffe @HSBC_UK So, they are stopping us from donating to causes we want to help now. We're in big trouble.
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LunarLizzy 🌝
(@IAmLunarLizzy) reported
@HSBC_UK Now the fraud team have said it’s not their problem so I guess I will look for a new bank. Cheers for the help
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Simon Mitchell
(@mitchellsx) reported
@HSBC_UK @beanie_0 @HSBC_UK how can you say that your working on a hard fix? When clearly your just going to make it work when the official release of iOS 16.
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK Another broken process that you can’t escalate with out my name and post code. I will save you the bother and write direct to Nuno!
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Semi-pro Dog Wrangler
(@ben8020) reported
from
Willingdon, England
@HSBC_UK shockingly poor customer service. When fraud attempts happen it’s you who should be helping us, protecting your customers. We’ve banked with you for 30yrs, but it’s a no brainier, we change banks.
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Weldon Molony
(@WeldonMolony) reported
@HSBC_UK why are HSBC customer services so SHOCKINGLY AWFUL !!!!! It takes forever to speak to anyone then they can’t even help so pass you onto another person. our whole family have banked with you for decades not much longer 😡😡😡
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Andy White
(@andytwhite) reported
@HSBC_UK has the worst customer service. I’ve been hung up on 3 times now and no one called me back as promised. Shocking awful. Everyone I speak to as well I can’t fully understand what they are saying either!
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK I have a joint a/c with u and want to make my savings joint but we hv been told 2 go 2 a branch with identification to do so? @Yorkshire_BS allow me to open a joint a/c on line?? It’s easier to move my account than stay with you! Shocking service is now the norm from u!
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Simon Mitchell
(@mitchellsx) reported
@HSBC_UK That doesn’t answer the question, in the comment above it says HSBC are working on a hard fix, your now saying it will work when it’s officially released?
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Dave MUFC
(@DaveMUFC___) reported
@HSBC_UK how do I log into my online banking without the need of a digital key? You haven’t updated your app so I can’t access it!
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David Whitehead
(@DavidSWhitehead) reported
@HSBC_UK keep saying that they don’t support public BETA iOS software. However, this isn’t a small classroom full of nerds testing the software, it’s four million people testing early release software.
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Ryan King
(@RYANKING261) reported
@HSBC_UK can’t seem to log onto the Hsbc website through my PC anymore ? Can’t get past the security code screen when trying to log on ?
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Alejandro
(@arllanes20) reported
@HelenYaffe @HSBC_UK stop the lies if you really want to help Cuba speak the truth about a goverment that is killing the peoole of the iland, stop the bullshit
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK Rit, sorry to bother you again but so I am 100% clear, why can’t I amend my savings account to joint names on line given I already have a joint account? Is it system limitations or other reasons? Thx for your help
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Dave MUFC
(@DaveMUFC___) reported
Do not join @HSBC_UK if you use an iPhone. They make it impossible to use the app if there is an iOS update. You can’t access your online banking without a code, generated by opening the app which doesn’t work with iOS updates. Every other bank has managed to do it.
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