HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Hemal Jadav
(@hemaljadav) reported
@HSBC_UK What is a guarantee that my next call will resolve the issue. And how log it is going to take by your telephone team to resolve that you on my next call?
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Sam Wakefield (Hird)
(@samlouwakefield) reported
@HSBC_UK shocking customer service when requesting historical statements. Telephone banking cannot action these if they are more than 5 years old. Go to a branch they say - my most local branch opens 9:30 to 3 mon to Fri! What a brilliant option if you work in a school!
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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Shani Cantor
(@CantorShani) reported
@HSBC_UK you’ve upset my mother AGAIN. I have told you SO many times IN THE LAST 2 YEARS that my father has died, but you seem to STILL NOT BE TAKING NOTE. My mother is distraught all over again after a call with you . it’s all too painful EVERY time I speak to you. 😭 help.
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Hemal Jadav
(@hemaljadav) reported
@HSBC_UK 3 hours on various calls and cut off and still nothing resolved. Honestly COVID is not the reason for this worst customer service.
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Sam Wakefield (Hird)
(@samlouwakefield) reported
and also - if you’re going to close branches or only open them for people who don’t work, then maybe you need to think about giving telephone banking more control to actually help customers! @HSBC_UK
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Sam Wakefield (Hird)
(@samlouwakefield) reported
@HSBC_UK and also - if you’re going to close branches or only open them for people who don’t work, then maybe you need to think about giving telephone banking more control to actually help customers!
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Darren Stanton - TV’s Human Lie Detector
(@darrenstanton) reported
@oglekeith @HSBC_UK @BBCCiN I’d focus on Delivering basic customer service to existing customer base we don’t have to wait two hours on the phone and get abysmal service. How many fingers in too many pies sorry to be a cynic
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Sar ☕️ 🏁 ♀
(@sarforalltosee) reported
Just been to pay cash in at my local @HSBC_UK I forgot my card and can’t pay into the machine without it and no counter service. What’s the matter with this country???
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Philip Sharratt
(@KjelgaardUK) reported
@robertchathaway @HSBC Looks like online services down too? @HSBC_UK
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it'sGoddess
(@Elizabe23183042) reported
hey @HSBC_UK my mobile app is not working and so I cannot access acct. Your stupid AI help doesn't get if I can't access app I can't tell you the app won't load. CONTACT ME NOW
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Hemal Jadav
(@hemaljadav) reported
@HSBC_UK Aminata (44093964) Ryan(45179336) Need to call again as issue is still not resolved.
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Colin Pusey
(@ColinPusey) reported
@HSBC_UK @zeth_w Is there any ETA on the fix?
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Michael Pastor
(@ProfMykie) reported
from
Cambridgeshire, England
I can't imagine how inefficient it was. I was waiting for 10 (they told 5-7) days to set up an account only to find out that they cannot locate my documents. Too much of a hassle @HSBC_UK Such a bad customer service.
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