HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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GreenChecks BetClub
(@GreenChecksBet) reported
@HSBC_UK @learsimon 10 days later and still no solution how long are pixel users going to do without online banking. Easily an issue big enough to change banks over.
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A1_bloke
(@a1_bloke) reported
@HSBC_UK As I said, I spent half an hour talking to your phone support colleague yesterday, so I won't waste your time It would be great if you could log the iOS 12 issue, so that your phone support colleagues are aware of it - they currently don't see it on the "global" list of issues
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Danny Rouse
(@dannyrouse85) reported
@IrfanShah100 @HSBC_UK Actually mate the p word is just something extra in this issue. Nobody should be called a c*** for just being at work doing there job. HSBC and all company’s should be doing something about that. Like you say close peoples accounts. Nobody was abusive customers.
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aoife kitt
(@hellomissaoife) reported
Hi @HSBC_UK your app isn't working on my phone and I can't log onto my online banking using a computer without also needing the app which is helpful. Looks like lots of people having app problems. Can you advise on when this will sorted?
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sheldonclewis
(@theesheldon) reported
Hello, @HSBC_UK can you tell me when you are going to fix your mobile banking app for the #Pixel6 it's still not working.
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Yash
(@epicyash_) reported
@HSBC_UK How is there still no fix for the app it's been well over a month since HSBC has said that they're working on a fix. It seems like HSBC doesn't seem to care for their customers.
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Jason Manly
(@Duke_aardvark) reported
Hi @HSBC_UK - when a large sum of money is taken out of my account twice from non existent standing orders, your customer service agent using the phrase ’I understand this matter is important to you’ comes across quite (incredibly) patronising!
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clément
(@leonnaabo) reported
@HSBC_UK hello, it’s impossible to do a transfert to an account outside the UK since the new update, is it normal ?
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bpriyan
(@TheDreamStartUp) reported
@HSBC_UK My UK Number is out of service; I need you guys to send me a code on my registered email and help me restore the account. How about you give me a call me on my India Number. If you want my sort number and Account number I can DM- but I need resolution.
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A1_bloke
(@a1_bloke) reported
@HSBC_UK You may be aware, but it's not logged with your "global" support team Yes, I'm running 12.5 - and your app only need 12.2 I've been reporting this for over a month, and apparently you have never logged it with the "global" IT team
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Andy
(@griffmeister255) reported
@HSBC_UK Please pass on my comments to your customer service team. Thank you
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Rina Persaud
(@Rifkaleah_08) reported
@HSBC_UK, 2 hours 48 minutes total call time and still no resolution. No SLA for response from back office team either. I'm now left with no access to online banking for 'I don't know how long' and a complaint that can take 8 weeks to respond to. #fedup #HSBC
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karan
(@taher19719090) reported
@MrsDoylesdoily @HSBC_UK Dm @GirlsDailyNL ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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londoner337
(@londoner337) reported
@HSBC_UK hello, ordered a new credit card and got an email saying it will be with me within 3 working days; this was friday and still no card received… do you send them as tracked postage? I want to know where it is
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Poonam Joshi
(@PoonamJ04308309) reported
@HSBC_UK - I need to speak to the manager of the HSBC branch in Hayes urgently - contact info is unavailable on line. Can you help?
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