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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
City of London, England 2
Cambridge, England 1
Blackburn, England 1
Great Malvern, England 1
Hatfield, England 1
Woking, England 1
Cleveleys, England 1
Rugby, England 1
Liverpool, England 1
Glasgow, Scotland 1
Washington, England 1
Coulsdon, England 1
London, England 3
Wallington, England 1
Northampton, England 1
Batley, England 1
Blackpool, England 2
Deal, England 1
York, England 1
St Helens, England 1
Hertford, England 1
Ilkeston, England 1
Welwyn Garden City, England 1
March, England 1
Harrow, England 1
Lytham St Annes, England 1
Borehamwood, England 1
Sheffield, England 1
North Somerset, England 1
Woodford Green, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Noisyspace
    Steve Cowland (@Noisyspace) reported

    @HSBC_UK appalled after speaking to someone. Failed security due to joint account therefore two sets of potential answers, a dated dongle with a dead battery meaning no online or app access. Back to snail mail or visit to the branch. Welcome to the future. "Computer says no".

  • Wishingstaar
    ⋆ 𝒥𝓊𝓁𝒾𝑒 ⋆ (@Wishingstaar) reported

    @HSBC_UK I changed my mobile number 6 days ago and it’s still not letting me access the app, says I need to wait…how long for??

  • kategreen38
    Kate (@kategreen38) reported

    @HSBC_UK hello, is your Customer Service Centre address free postage?

  • fionacm
    Fiona Callaghan (Morgan) (@fionacm) reported

    @HSBC_UK I was contacted by your PPI team about 5 weeks ago who were finalizing your response to a historic claim - no update received since and no means of contacting the team for an update - help please?

  • Fridayschild17
    Friday’s child (@Fridayschild17) reported

    @HSBC_UK mobile app not functioning for days, can’t make any payments. Repeatedly contacted your customer service chat,another 25 minutes wasted waiting for a call to be answered. Dreadful customer service.

  • Raquel72
    Rachael Burns (@Raquel72) reported

    @HSBC_UK shocking service from your Sutton Coldfield branch. Told to come back with the correct documents for my son which we did for then to be told at 4.10pm they couldn’t do a simple transfer as they closed at 4.30 although it’s say 5 online. Rude unhelpful staff!

  • meeeryl_s
    ; (@meeeryl_s) reported

    @HSBC_UK hi. there isn’t any turn on standing order on my bank app. i have to pay someone for 4 months and would like to do it as standing order. pls help

  • strollerbird1
    Mick Jones (@strollerbird1) reported

    Crazy queues in @HSBC_UK Cheylesmore this morning. Terrible service & the result of so many bank closures

  • dpatelxxx
    Miss P (@dpatelxxx) reported

    @HSBC_UK is there an update on when your app will be fixed? Website says everything is working fine but the app definitely isn't!!

  • TracyGorton
    Tracy Gorton (@TracyGorton) reported

    @HSBC_UK is your Customer service open today for advanced customer, been on hold now for 20 mins

  • Money__Tips
    Money__Tips (@Money__Tips) reported

    @HSBC_UK I can not see the individual transactions which are pending. It is just that the available balance has changed. It’s not a huge issue, just nice to see the transactions

  • MaribelleLazaro
    Maribel Lázaro (@MaribelleLazaro) reported

    @HSBC_UK I guess I should look for a Full Service Branch or a Cash Service Branch in order to exchange the pound notes. Can you confirm that, please? Thank you again

  • RDK75NL
    RDK75 (@RDK75NL) reported

    @HSBC_UK get your act together, I understand your callcenters are outsourced to India and the Philippines but waiting for 20min urea, then get diverted 3 times with a simple issue and got disconnected when they tried to transfer again to another department! 35min wasted!! #angry

  • bchypnotherapy
    Rebecca Armstrong-Corbett (@bchypnotherapy) reported

    @linda_carmel_ @HSBC_UK Exactly, there are more modern banks out there that are a little more customer focused. Good for you!

  • SarahG_xx
    Sarah G (@SarahG_xx) reported

    @HSBC_UK worst bank to deal with been waiting for 48 hour call back for two months do not open an account with this bank no access to speak to anyone!!!!!

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