HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mads
(@madtheviking) reported
@HSBC_UK Your internet banking through the website is up and down like a yoyo
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Lettie, Mac & Bessie
(@lettiemac) reported
Trying to open a bank account for Ukrainian refugee. Told that our local branch can’t upload information so go to next town. Website says book appointment. 20 minute phone call to @HSBC_UK and apparently no appointment available so just walk in. Very helpful.
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK Rit, sorry to bother you again but so I am 100% clear, why can’t I amend my savings account to joint names on line given I already have a joint account? Is it system limitations or other reasons? Thx for your help
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Joshua Calvert
(@Spiggotine) reported
@HelenYaffe @BenjaminNorton @HSBC_UK brics will eventually make u.s. crimes against humanity for profits impossible. disgusting to see pro u.s. privatization vultures cheer on the lies hoping to get their ***** corrpt mitts on fir themselves what belongs to the people and the nation together
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LittleMissLit
(@LittleMissLit1) reported
@HSBC_UK I've banked with you since I was 16. I've had the worst month having lost my daughter and I can't pay for my shopping because you stopped my card and no one on chat can help or get me a call back I'm furious! My pay is just due in absolute nightmare
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK I have a joint a/c with u and want to make my savings joint but we hv been told 2 go 2 a branch with identification to do so? @Yorkshire_BS allow me to open a joint a/c on line?? It’s easier to move my account than stay with you! Shocking service is now the norm from u!
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK I am weary of dealing with u I’d rather go but u shud escalate anyway, the process is broken. We are both a/c holders so you have done KYC yet to make one of our a/c joint you want us to go to a branch with ID. U hv closed all my local branches! It’s just usual poor HSBC service
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Andy White
(@andytwhite) reported
@HSBC_UK has the worst customer service. I’ve been hung up on 3 times now and no one called me back as promised. Shocking awful. Everyone I speak to as well I can’t fully understand what they are saying either!
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Dave MUFC
(@DaveMUFC___) reported
Do not join @HSBC_UK if you use an iPhone. They make it impossible to use the app if there is an iOS update. You can’t access your online banking without a code, generated by opening the app which doesn’t work with iOS updates. Every other bank has managed to do it.
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Mitzy🇬🇧🍺
(@Mitzy79084028) reported
from
Darlington, England
@HSBC_UK Please check your messages as I am one disgusted customer. You customer service is absolutely useless
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Weldon Molony
(@WeldonMolony) reported
@HSBC_UK why are HSBC customer services so SHOCKINGLY AWFUL !!!!! It takes forever to speak to anyone then they can’t even help so pass you onto another person. our whole family have banked with you for decades not much longer 😡😡😡
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Qwerty
(@qwerty_cladding) reported
@HSBC_UK I rest my case another broken process. As a CS rep u shud have the ability to identify and escalate poor processes as you see them more than management the fact you can’t do so without my name speak volumes. Thanks for your time I will write to Nuno as I said.
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Mitzy🇬🇧🍺
(@Mitzy79084028) reported
from
Darlington, England
@HSBC_UK Once again been let down by your customer service. Told one thing then when I try to call, I find out its closed. Disgraceful customer service.
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Miz_Pi3
(@Miz_Pi3) reported
So @HSBC_UK tell you to move money to your solicitor for said house you can only move £25,000 per day. But We’re signing Friday. We’ll go into a branch &book appointment. Local branch has no appointments, maybe not even someone who can help. 😡🙈
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Dope Old Person 💜 🐳🦋
(@CarolynTGray) reported
from
Royal Tunbridge Wells, England
For paranoid people, the process of @HSBC_UK shutting counter service & getting business customers to get change from @PostOffice is like a dystonia nightmare. Every single visit is a problem, a different method, like a trick, a game. Ugh. I so miss the lovely HSBC staff.
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