HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Scott 💙💚
(@sassquad) reported
@HSBC_UK Your Android app is so slow. Clearly optimised for newer Android versions. Modals are sluggish and tapping any link to an external webpage freezes the app for an age before opening. What a shame, as some aspects of the UI/UX are quite good. Better optimisation please!
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xero
(@gavxero) reported
@HSBC_UK another useless update to the app. When will you add account names that we see on the website??? Why do I have to memorize all my account number to know which is which. Argh!!!
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Hayley Hart
(@HayleyHart41) reported
@HSBC_UK what is going on with your customer services, I live chat you yesterday at 21.30pm I don't get reply till 4.10am. Tonight I have rung you twice, both for nearly 40 mins no answer, and I live chatted you again at 18.47pm and still no reply. I need to speak ASAP
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Tim Brownson
(@TimBrownson) reported
Maybe I should have realised that @HSBC_UK were paying people £150 to switch because their customer support is dreadful and it's the only way they can get customers. In my defence, I am a ******* idiot though....clearly.
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giuseppe aronica
(@gfaronica) reported
@HSBC_UK is there a service problem with your website/app/phone? I can't get through to any.
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Lesley
(@hobbit50) reported
@HSBC_UK why has it taken me 2 hours on hold on the and 4 days on your chat function on the app and I still can't get an answer to a simple question? Your customer service is getting worse and worse!
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Nag Toby
(@NagTobby) reported
@HSBC_UK @WhichUK The worst service bank I have experienced. Am waiting in Spain with a competitor in the Vendee Global whose boat I am purchasing. HSBC can't get the payment to HK can't tell me where the money is. Keep telling us to wait.
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Mark Tsimelzon
(@marktsimelzon) reported
@HSBC_UK It’s not about a credit decision. They are saying they are happy to give me a credit card but there is some bureaucratic issue with the account that is taking hours and hours to resolve.
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DL Jones
(@DLJones84) reported
Furious with Hsbc this morning, restrictions on Acc so can't access! Payments due have now disappeared get through to phone banking only to be hung up on!call straight back & they can't assist over the phone! wait for a call within next 24hrs! Shocking #HSBC @HSBC_UK
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Shireen
(@thisisShireen) reported
Dear @HSBC_UK The economic and social disruption caused by the pandemic is devastating with millions of people at risk. I reached out to my bank for support and overall feel let down severally by how #HSBC have dealt with my case. #disappointed #COVID
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Mahendra Rai
(@Malekungchha) reported
@HSBC_UK waited 49 min to talk to your staff and line was cut call back would have been better service:(
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Tim Brownson
(@TimBrownson) reported
Half an hour on hold for the chat service at @HSBC_UK wanting to dispute an unknown transaction. By the time out notifications, even their own website has had enough. #HSBC
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𝓙𝓮𝓶𝓶𝓮
(@Jem758) reported
Every time HSBC 'upgrades' its website, it gets progressively harder to set up a standing order (especially to an existing payee). Why @HSBC_UK???
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Timothy Wintle
(@timwintle1979) reported
@HSBC_UK your customer service is beyond appalling. I plan to move banks after 25 years banking with you. This situation has gone beyond the pale
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GRAMN
(@GRAMN10) reported
@HSBC_UK your banking app is down I think. Error occurs when I try to log in
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