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HSBC

HSBC Outage Map

The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Maidstone, England 1
Crawley, England 1
City of London, England 1
March, England 1
Guildford, England 1
Coventry, England 1
Telford, England 1
Sutton, England 1
Southall, England 1
Glasgow, Scotland 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • T1mbuktwo
    Lingmell (@T1mbuktwo) reported

    @HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.

  • keven0262
    Keven (@keven0262) reported

    @UKFtweets if any of your clients would like to talk to a SME banking with @HSBC_UK business banking for 15 years, quadrupled turnover in last 4 years but will no longer accept shody service ( 4 weeks into 48 hour call back promise of @HSBC_UK ) i"m here. Verified accounts only.

  • ACastilloBast
    Anabel Castillo (@ACastilloBast) reported

    @HSBC_UK i have tired to set up the HSBC app on the Mobile i bought here but it comes up with an error everytime i try and enter ID such as bank info for the first step. I need access to My money as everything not nailed down was stolen

  • Trifecta55
    EA (@Trifecta55) reported

    @HSBC_UK Hello, it says I cannot delete a saved payee yet last payment to them was last Sunday is this not more than five working days pls help

  • SnufflebeanYarn
    Laurelin (@SnufflebeanYarn) reported

    @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

  • MrFord89
    Fordy-PUFC (@MrFord89) reported

    @HSBC_UK have be the worst bank in the UK. Absolutely useless agents who dont offer any help. Mis sold products.

  • MorganMF9867
    Mark (@MorganMF9867) reported

    @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

  • NeuralNerdz
    NeuralNerdz (@NeuralNerdz) reported

    @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

  • SimonLaskey
    Simon Laskey (@SimonLaskey) reported

    @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

  • MorganMF9867
    Mark (@MorganMF9867) reported

    @simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.

  • jonesy_sa
    Sarah Jones (@jonesy_sa) reported

    An open message to @HSBC @HSBC_UK What is wrong with your international company? Why do you persist in refusing to help charities? I am a treasurer of a charity. We are small. Very small. Out account is with you, although not for much longer.

  • kempettes
    Jo Kemp (@kempettes) reported

    @HSBC_UK circle of doom means HSBC app will not open. Same is true of HSBC business app. Meanwhile 2 rival banking apps working perfectly this morning..

  • space0day
    Space0day (@space0day) reported

    The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

  • pengTen
    Jack Harris (@pengTen) reported

    @HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday

  • si78475
    Simon Stockley (@si78475) reported

    @HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?

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