HSBC Outage Map
The map below depicts the most recent cities worldwide where HSBC users have reported problems and outages. If you are having an issue with HSBC, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Laskey (@SimonLaskey) reported@andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.
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Baybars Umur (@baybarsumur) reported@HSBC_UK It's impossible to do online payments for a week now. Called you and the customer rep said they couldn't see any issues. There are funds in the account. No fraud alert. What's going on?
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TheDiggers (@TheDiggers4) reported@Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.
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Sarah Jones (@jonesy_sa) reportedAn open message to @HSBC @HSBC_UK What is wrong with your international company? Why do you persist in refusing to help charities? I am a treasurer of a charity. We are small. Very small. Out account is with you, although not for much longer.
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Lingmell (@T1mbuktwo) reported@HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.
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Nick Saunders (@uknsaunders) reported@HSBC_UK can I raise a complaint about your gdpr team? They have sent emails asking for confidential information without providing proof of who they are. The email also has grammar errors and despite providing details to match me to my account 100% they say they can't.
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victoria clark (@vickic1984) reported@HSBC_UK you were informed 6 weeks ago that my father had passed away, however you keep calling my mum asking to speak to him. What is your vulnerable customer policy. Disgusting behaviour!
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mohamed budiste (@xamsa) reported@HSBC_UK the mobile app keeps crashing every time I try to open since early morning until now. Is it down?
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John Warren 🇺🇦 (@Sionilo) reportedWhat a heap of crap @HSBC_UK has become, changing login details on new iPad and it crashed (might be our fault??) but absolutely no help from the ‘Delhi’ 😡 phone line. Now need to go to a branch 30 miles away to sort out. #switchcoming #tamping
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Suzanne McGowan (@Suzanne36861284) reported@HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office
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Ellie (@_ellieritchie) reported@HSBC_UK Have been trying to access my account for years. I do not know my logins details in anyway. The international call phone call number will not work. What can I do? I am getting emails but can’t access anything.
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Ian (@Jd95975184) reported@HSBC_UK new customer and trying to activate my card but having a nightmare, wont accept photo i.d, only 2 hsbc banks near one is 4.5ml other is 12 miles away, and both are Temporarily closed
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H-D (@HDGauvin) reported@ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.
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Tim Huckle (@timhuckle) reported@kyle213187 @HSBC_UK Also. Seems to be a glitch.
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Peter Croden (@Peter_Croden) reported@StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs