HSBC

HSBC Outage Map

The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HSBC users affected:

Less
More

hsbc-uk Hero Image

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 3
City of London, England 2
Reading, England 1
Dorking, England 1
St Albans, England 1
Bridgend, Wales 1
Harrow, England 1
Bexleyheath, England 1
Bridport, England 1
Lincoln, England 1
Wallingford, England 1
Plymouth, England 1
Sittingbourne, England 1
Leicester, England 1
Grimsby, England 1
Bourne, England 1
Folkestone, England 1
Wisbech, England 1
Worthing, England 1
Ely, England 1
Birmingham, England 1
Paignton, England 1
Newcastle upon Tyne, England 1
Bath, England 1
Northallerton, England 1
South Benfleet, England 1
Swansea, Wales 1
Norwich, England 1
Royal Leamington Spa, England 1
Wandsworth, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • karenmbull2 karmby (@karenmbull2) reported

    @HSBC_UK you’ve suspended my account without any valid reason and if I can’t access it by tomorrow you will have just ruined a business I’ve spent 20 years growing

  • muslimmummies Fozia S (@muslimmummies) reported

    @HSBC_UK No problem will send over the picture

  • mazzamac1969 Marie McKenna (@mazzamac1969) reported from Edinburgh, Scotland

    @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

  • A_nne123 Anne 🌷🌹🌻🌺💐 (@A_nne123) reported

    @HSBC_UK Why is it so hard to order a new cheque book for someone elderly that couldn't cope with online banking? Don't your customer service team ever answer the phone?

  • Areyonga Penny Millarman (@Areyonga) reported

    @HSBC_UK I managed to get through and after answering a few questions a very nice,friendly man told me that it was fine. Now I have voice recognition which will help enormously.Thank you for your patience. I have another question!

  • colettelilley Colette Lilley (@colettelilley) reported

    @HSBC_UK please help, app keeps crashing been trying to fix it for days, can't do online banking, can't down load the app on another device, can't log on to chat. So far 30 minutes waiting on the phone. Just what are we meant to do????

  • Ky_l_i_e 🏳️‍🌈kye Boe🏳️‍🌈 (@Ky_l_i_e) reported

    Hi, @HSBC_UK would you be able to help, I need the full order number for a subscription which has recently come out of my account. Apparently it has 10 numbers but I'm not seeing that on my statement so they can't help me till I get this.

  • Robcoleuk Rob Cole (@Robcoleuk) reported

    @HSBC_UK Have been trying to contact you for a month via secure messages and have called, but I am still waiting for a response. Can you help?

  • boulinbarb Barbiebo (@boulinbarb) reported

    @HSBC_UK Trying to get through to Internet banking since 12pm today on and off- 30 mins a pop - disgraceful service

  • GistNjuice GistNjuicePodcast (@GistNjuice) reported

    @HSBC_UK The app isn’t working

  • CSedders Christine Sedders (@CSedders) reported

    @HSBC_UK I have just tried to login after switching phones: I failed too often. Do get another chance if I wait a while, please?

  • MitevaZhaneta Zhaneta Miteva (@MitevaZhaneta) reported

    @HSBC_UK Hi, I've applied for the Advance Account due to your switch £125 offer, however I didn't opt in for the Switch Account Service at the point of application. If I instruct the bank over the phone to switch my account within the next 30 days, will I still receive the £125?

  • the_groundsman Dave Fozzie Foster (@the_groundsman) reported

    @Stainsbygirl1 @RoyalMail @HSBC_UK Yes me too, i actually had 2 replies from them within 5 mins. Nothing from Royal Mail yet, but i have reported it on their website.

  • kristynotkirsty K. M. Smith (she/her) (@kristynotkirsty) reported

    @HSBC_UK seriously. You've made a grown woman cry. This is beyond ridiculous. Every time I want to access my accounts, I have to reset everything. I have no doubt it's user error somewhere, but to fix it, you'd think I made a deal with the devil and he's calling in his due. Help.

  • Ziva2010 Voice of Reason (@Ziva2010) reported

    @lynstar_16 If I was @Shell_UKLtd & @HSBC_UK I would raise private charges against these criminals in a Proper court, with a Proper judge, who would force them to pay costs & give them jail time. Vandalism Laws need to be changed urgently, as does UK Judicial system. Clearly, it's broken.

Map Check Current Status