HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Middleton
(@Missjenilm) reported
@HSBC_UK hi there why are smaller branches closing down the counter service? I especially took the morning off work to pay my credit card bill at Twickenham & it's now digital. Why is this please as not everyone banks over the Internet.
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Olla
(@Olamoney0000001) reported
@nayy_arnold @HSBC_UK Dm @vaezil ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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yungdolphin
(@yungdolphin3) reported
@HSBC_UK I’m unable to reset my online/mobile banking password. After answering my security questions, I’m asked to generate a security code via my digital secure key, which I can’t because my old phone is broken. So I’m stuck, locked out of changing the password
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ARTiculate
(@ARTiculate369) reported
@7aCoffeeShop @HSBC_UK Same problem!
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A J Rs
(@ajruk) reported
@HSBC_UK Business account. I tried Friday also. Same problem.
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jayne
(@j4yne) reported
@HSBC_UK I’ve been waiting for a replacement credit card for 3 weeks and the chat help has just told me they can’t help me with that. Can you help?
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Angus K
(@MrGoose2) reported
@HSBC_UK amazing customer service again, can't answer a straight question about complaints and just cut me off when they don't want to talk to you. #awesomework 🤷
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✨Shakey Gal✨
(@shakeygal) reported
@HSBC_UK some family in Canada sent me a transfer for my birthday over the weekend, and it still has not appeared in my account. Another family member in Canada sent me money on the same day and it appeared almost immediately. Help?
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7a Coffee Shop
(@7aCoffeeShop) reported
@HSBC_UK I can’t access my banking app since the latest iPhone update. I can’t use my desktop banking either as I need a password that would be generated by the secure key on my banking app! Help!
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jayne
(@j4yne) reported
@HSBC_UK I wish to submit a complaint, your chat help has just advised me to submit a fraudulent lost card claim in order to get a replacement card. I’ve called the 24/7 customer service number and it says it says the office is closed. Please explain how 24/7 is closed?
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Bespoke Conditioning
(@Bespoke_Cond) reported
@HSBC_UK we’ve been on hold now for over an hour on 6 separate occasions and it can’t be dealt with in-branch either. -Denied access to our own accounts -Promised call backs that never appear It’s been over a month now with no answers. Shocking customer service. Please help
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Maria Louis🌝
(@Maria_Louis_) reported
@HSBC_UK @HSBC My app isn’t working with the latest @Apple update. Can you help? Thanks
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Kirsty Leeke
(@KncLeeke) reported
@HSBC_UK you have been worse than useless via DMs today. This is simply not acceptable - I cannot access any of my banking information or make payments. Utter disgrace and no one wants to help. Shame on @HSBC_UK
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Linsey O’Donnell
(@DonnellLinsey) reported
@HSBC_UK supporting vulnerable people is great, but how do I make an appointment or speak to someone about opening an account for a VP? Website is no help.
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Steve Ash
(@CommsBreakdown) reported
.@HSBC_UK And, on an additional note, why on *earth* isn't there a recycling programme for your old security devices that have run out of battery? I've just checked with live chat, and you don't offer this service. How many millions of these devices end up in landfill??
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