HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy Cartwright
(@Trickers) reported
@HSBC_UK hi I’m having trouble logging into the app. Is it me or are you having problems again? Thanks
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Kudos Exec Transfer
(@kudosexecutive1) reported
Has any business with a @HSBC_UK business account and app, had issues recently in trying to make a payment to an established supplier via the app?
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Harry.
(@GottHarry) reported
@HSBC_UK Requested a refund via customer care on a credit card purchase and the merchant is happy with this as well. They have confirmed. Month later and you keep requesting the same supporting documents that I’ve already uploaded about 5 times. Can someone look into this?
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Mike
(@Michael66796812) reported
@HSBC_UK why is your mobile banking down? I can't log in as it says error cannot connect to the Internet. I have tried mobile data and WiFi. This is annoying
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ST Astrophotography
(@st_astro) reported
@HSBC_UK Thanks for your reply, but this is almost 3 months, you guys are quick to update when my balance goes up, but not when it goes down
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Laura king
(@king_queenyking) reported
@HSBC_UK Is there an issue with the HSBC app?
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pangwing
(@pangwing) reported
@jopearce111 @HSBC_UK Jo - I feel your pain & frustration! It looks like that HSBC may have a glitch in their process for all student account applications! However having experienced their customer service I am also inclined to go elsewhere!
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PJ (Surname) 🤦♂️
(@jesta180) reported
@HSBC_UK particularly slow tonight. 30 mins on hold because the app has blocked me out of ALL of my banking access
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Ness
(@Vanessa124125) reported
@HSBC_UK Hi.I have a savings ac. I don’t want to withdraw nor do I want to add to it atm. I’ve had msgs upon login saying it’ll be closed if no activity. I did online chat & they said HSBC policy is there needs to be a debit & credit very 3mths. If I withdraw, I lose interest for that mth
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Kris Holt
(@KrisHolt1) reported
@HSBC_UK Your app keeps crashing on my iPhone - iOS 12. Quite frustrating as I can't check balance, etc. Can you confirm this is a known issue and you'll be rolling out a fix at some point?
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Bryony Shaw
(@RunningDaisy) reported
@HSBC_UK We live outside the UK, and have used online banking with secure key. I tried to change to the app but it was so long ago that I set up online banking that I couldn't remember my password. Now I can't log in to do anything, and I want to close the account. HELP PLEASE
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Partha Mitra
(@Parthamitra170) reported
@HSBC_UK your app is not working!!
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Fish
(@thefish73) reported
from
Middleton Cheney, England
@HSBC_UK Given you are one of the largest financial organisations in the world, waiting 25 mins on your “customer care” line is atrocious. No wonder people are flocking to Monzo or Revolut.
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Niyu Lin
(@LinNiyu) reported
@HSBC_UK I have problem logging into my account via your banking app. My phone is a Huawei Pro 40. Pls can you sort this out ASAP?
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Paul berman
(@paul2ascot) reported
@HSBC_UK I’m trying to get an update on a section 75 claim for a week now, a call back was requested but no reply, a complaint was raised, managers spoken to and I’ve held on on calls for over 45 minutes with no message. Can you help please, this isn’t what I expect from HSBC.
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