HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Mc
(@Lisamack75) reported
@HSBC_UK been on holls for 2 wks & had no probs accessing mobile app. Tried to go in today & I can’t get in. As if it wants me to register again? Pls help
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Mark Catchlove
(@markcatchlove) reported
@paullewismoney @HSBC_UK The consequences of banks closing branches or converting branches to digital only are starting to be felt widely - I don't know how people who have no support manage
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Matthew ****
(@matches62) reported
Banks! Don't you love them? @HSBC_UK blocked a payment from my account to pay an HSBC credit card! A payment I make every month. After 30 mins on the phone I told them sort it or tomorrow I'm changing banks. They haven't so tomorrow they lose a customer. #crapcustomerservice
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Simon Hickling
(@SimonHickling) reported
@HSBC_UK 2 days later - and no comment. And no reply to DM. So further demonstration of your level of customer service and customer care.
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Plan ADA
(@CryptoSurfsUp) reported
@HSBC_UK I have complained 10x plus. You do nothing. You keep flogging me off and sending me to different operator each You are all talk. I have wasted hours calling and so much of my time. You will do nothing. Your customer service does nothing. I had enough of your bullshit.
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Abdul Rahim
(@Liberation2005) reported
@HSBC_UK I don’t understand why this is an issue. After all we’ve chosen to install a non supported IOS so if applications don’t work it’s on us to roll back or wait until beta testing completes. I for one am happy HSBC app is secure and won’t allow it to run
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Hannah
(@HannahD61014) reported
@HSBC_UK Apparently your colleagues on that number don't want to help me get my hard earned minimum care wage back into my bank.....
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Michelle
(@michiemoo04) reported
@HSBC_UK you are holding my money which I want back! I switched banks and a refund was issued to my old account with you and I've contacted you several times and all you say is there's no trace of it - yet won't take the refund ID!! please someone help me!!
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LordDeeDah
(@LordDeeDah) reported
@HSBC_UK I am really having issues with HSBC today, the agents understanding of English is poor, there are technical difficulties on everything. Why can't I speak to Uk based call center staff. I have no confidence in the bank anymore.
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Darren
(@BAurgent) reported
@HSBC_UK hello, I've been trying for a few days now to access my Premier credit card points, when you click onto points, says an error rather than take me through to next stage. Help. Thanks
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Sarah
(@Panda3456u889) reported
@HSBC_UK I have called 03457404404, 4 times today, the line is picked up but no one answers. I have spoken to a person in chat and they have been unhelpful. I need to cancel a pending payment. No one is helping me, this has been an issue for 3 weeks.
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Stu Williams
(@WaddlesLeftFoot) reported
@EiJake @HSBC_UK It’s a real issue for many users. I sadly had to roll back as it’s so inconvenient having to use the physical key/website. I hope every year will be different but it never is. If you search twitter you’ll see they are responding to people with same stock answer.
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Annie Siara
(@AnnieSiara) reported
@albertoantinucc @HSBC_UK Customer experience is too antiquated 🤯 I understand why there are new financial institutions targeting Gen Zers are taking over.
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LordDeeDah
(@LordDeeDah) reported
@HSBC_UK the line is dead when I ring customer services. Card reader has locked up for a 2nd time as well, nothing seems to work.
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Plan ADA
(@CryptoSurfsUp) reported
@HSBC_UK has to be the worst bank ever. Sent 10k£ on 31st May never arrived. Complained every day regarding my money. Still nothing. Useless customer service in app &in store **** you. Keep my money I will be Buying more #Bitcoin& #Cardano they will put you out of business🖕
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