HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan
(@jordan08012002) reported
@glovelace @HSBC_UK @HSBC_UK is it still broke? Mine keeps doing the same thing. It wasn’t working Wednesday, started working Thursday morning and by late Thursday it wasn’t working anymore man
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Helen Dagley
(@HelenFDagley) reported
I just spoke to a Caitlyn in the mortgage team at @HSBC_UK and she was so kind and compassionate about the situation I described to her, not to mention helpful, that I wanted to reach down the phone and hug her. Be good to Caitlyn @HSBC_UK she deserves it.
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Terri Hudson
(@terrihudsonuk) reported
@HSBC_UK I have tried different mobiles and landline. Same problem.
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Greg 🇪🇸💁🏻
(@Greg64400042) reported
@HSBC_UK @Channel4 Wtf makes blacks so special other than high crime
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Rosie Davis 💙
(@rolourredhead) reported
@hsbc_uk my banking app isn’t working…can’t get to point of logging in. No apparent updates either. Able to help?
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Peter Franco-Dutch Canuck #rejoin
(@PieterDutchCan7) reported
@biclarap @HSBC_UK It’s a very common issue - their app is totally useless Since they make you need a code for whatever you do in online banking, no app = no code = locked out of internet banking Absolutely unacceptable @HSBC_UK
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Sam Duxbury
(@DuxburySam) reported
@HSBC_UK the service you provide is a disgrace, the chat on mobile banking is pathetic
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Lee Symons
(@leesymons) reported
@HSBC_UK your customer support is shocking, been on hold for over an hour.
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H E N N A
(@HennaParvin) reported
@HSBC_UK hello, i’m trying to log into my hsbc app but it’s not loading up at all. my phone is fully up to date please can someone help?
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Peter Franco-Dutch Canuck #rejoin
(@PieterDutchCan7) reported
@howelldb85 @HSBC_UK Their mobile app has been hit and miss for weeks now. Totally useless. It’s now broken. Again. @HSBC_UK : what’s going on?
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beez
(@seemyblaze) reported
Thanks @HSBC_UK for making it impossible to log into online banking from a new phone! Can't generate the QR code on my old phone because I don't have it, and I can't reset my telephone banking number because the number I call to reset it wants...my telephone banking number!
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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sunilsuresh
(@sunilsuresh1809) reported
Hi @HSBC_UK @HSBCUKBusiness why is opening an account so difficult with your bank? It took 2 days to receive a link to upload docs and its been 3 days since I have done that. Yet, there is no communication on the application at all? Customer Service?
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Ben White
(@BenWhite5) reported
Banked with @HSBC_UK since I was a kid - until today. They really are terrible, unethical, misery-funding bastards. I've done my homework, found a more socially responsible option and switched. The world's bad enough without my money paying to make it worse.
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Will 💎
(@WeakHandsWilli1) reported
@HSBC_UK @_Isotope__ They’re one of few banks (hsbc, Barclays, Santander and NatWest) to completely **** themselves over, recently missed out on SOL as I went to deposit 2k GBP and United Kingdom is no longer an option on billing address. Moved banks without a second thought. Control freaks.
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