HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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joanne mckeown
(@janmurph) reported
@HSBC_UK I've had problems since the app was updated. I log in and get error code 500, I refresh the page as instructed and then am told I need to log out. Other times my accounts do not load, I refresh the page, the app closes. It's really frustrating. Please help @HSBC
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Katy Sorge
(@katysorge) reported
@HSBC_UK I have had the message: Server Unavailable since Friday?
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Andy Camp
(@johnny_jazz68) reported
@HSBC_UK Sorry spoke to someone on the phone no help just want to close my account now, 25year has been a long time...
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landon
(@land0nxo) reported
@HSBC_UK trying to speak to an advisor asap regarding business account but your chat ain’t working online.
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Zak Creaser Aviation
(@AviationZc) reported
@HSBC_UK can’t get on online banking… any issues reported?
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Kath Diggle
(@kathdiggle) reported
@HSBC_UK No still not working, I need to order a new card for my Mum as hers has expire, I have POA. Chat just froze now won’t reload.
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Polly1954
(@Polly004f) reported
@HSBC_UK Yet again I have been directed to the 2021 version not 2022 and the Aviva site is just to request proof of cover. Neither of which I am requesting!
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Fiona Nicolson
(@continuouscomms) reported
@HSBC_UK Hi Danielle - I'm trying to access it through the business internet banking service.
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Lucy Wright
(@Lucys1215) reported
@HSBC_UK Hi looks like this issue is still persisting I cannot confirm a payment only reject it , this is for car insurance and is urgent, please can you help? Thank you
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Andy Camp
(@johnny_jazz68) reported
@HSBC_UK They closed my branch down..
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Praveen Ramavath
(@praveenramavath) reported
@HSBC_UK Currently abroad and have received the DR1 code when using card payment online. Have tried to contact your helpline on three occasions, agents transferred me to different queues and hung up after 40 minutes each time, issue not resolved.
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Sall Baker
(@Sall_Baker) reported
@HSBC_UK The trouble is you keep closing all the branches and in a rural area it's impossible especially when you've closed the nearest city branch that was already 20miles away. It would be nice for feedback to be passed on please as I'm sure he cannot be the only one having trouble.
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Andy Camp
(@johnny_jazz68) reported
@HSBC_UK Not a lot of good being your customer then..??!
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Andy Burton
(@aburton72) reported
@HSBC_UK payments not going through from app or website. Any known problems?
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Gemma 💙
(@gem_84_h) reported
@HSBC_UK No it’s iPhone. It seems to be working now though
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