HSBC Outage Map
The map below depicts the most recent cities in the United Kingdom where HSBC users have reported problems and outages. If you are experiencing problems with HSBC, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HSBC users affected:
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Transactions
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma Clapp
(@gemclapp) reported
Been a customer of @HSBC_UK ever since I was old enough to open an account but their treatment of customers scammed by Easy Tickets has been nothing short of disgusting. Goodbye, HSBC. Hope you enjoyed the hours of my life you've wasted on this matter, with zero resolution.
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Michellecurry
(@michellemybell4) reported
@mouthwaite @HSBC_UK I agree. Taken away their counter service and was told to use the post office! You walk into the branch and there isn’t anyone to help you - just machines. Lloyds bank is the one for me! Fabulous staff in my local branch @LloydsBank in Farnham
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Neil Etheridge
(@NeilEtheridge1) reported
@HSBC_UK Over 26 hours no online banking app failure!!! Already spoken with your customer service representatives at complaints team. Next up your company CEO department and ask them what they intend to do so it doesn't keep happening!
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Gemma Clapp
(@gemclapp) reported
@HSBC_UK Have done, but I won't hold my breath that you can help
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William White
(@William04129645) reported
@HSBC_UK Absolutely useless bank. They credited my account yesterday due to the poor service, CS hanging up and a total lack of any support
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Sam m
(@morm333) reported
@mouthwaite @HSBC_UK I’m with you, I used to work for them and I think they’re the worst of all the banks when you’re trying to get something done. You can’t speak to them direct and when you do you are made to feel like a criminal trying to access your own finances!
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Courtney Cairns-Lowe
(@Courtneyclowe) reported
@HSBC_UK My debit card has been declined whilst trying to pay in a shop. I have sufficient funds in my account, could you help please?
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moi
(@niventhanm) reported
@HSBC_UK your new app is bloody stupid. I cant log into my online banking on my pc because the bloody app blanks off thr security code. What a stupid thing?? Give me a fix. This is shocking!!!!!
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Ilona McKie
(@IlonaMcKie) reported
@HSBC_UK are you still having problems with the cheque scan function on the app? I hover my phone over the cheque to scan and nothing happens. Don't particularly want to drive and park just to go the nearest branch if it should be doable on the app
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Very Pretty Beautiful Woman 😌❤️
(@EmmaStaford) reported
@HSBC_UK I have never dealt with such bad “support” for trying to log into my own account. You make it near on impossible for people to do so and this is the third time I’ve been locked out of my account in a year
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Olde cottage
(@CottageOlde) reported
@artichokebistro @HSBC_UK It’s the same when you tried to get on the gov site, after you go through order, pushbutton one, pushbutton four, blah blah blah, we are overwhelmed, and then they ring off.
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Emma White
(@nelliewhite28em) reported
@HSBC_UK having been totally fed up of late with service in branches, I would like to praise Samla (think that's how it's spelt) who normally works in the Kings Heath branch, but today (17/2/22) was working in Northfield. She was professional and helpful and deserves recognition.
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catherine keetch
(@monkeys1979) reported
@HSBC_UK why is my debit card not working on multiple websites today - you need to sort this out with visa urgently - no good sending an email explaining the new security requirements if you haven’t done the hard work to sort this with partner retailers
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Selina Robinson
(@SMJRobinson) reported
@HSBC_UK I’m really disappointed with your customer service phone line. The operative was using no initiative or degree of common sense
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Neil Taylor
(@NeilT75614369) reported
@mouthwaite @HSBC_UK i get same problem with you these days
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