HSBC status: access issues and outage reports

Problems in the last 24 hours in North Somerset, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in North Somerset, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near North Somerset, England

The most recent HSBC outage reports came from the following cities: Bristol, and North Somerset.

City	Problem Type	Report Time
Bristol	Mobile App	5 days ago
North Somerset	Login	1 month ago
Bristol	Mobile App	2 months ago
Bristol	Mobile App	6 months ago
Winscombe	Mobile App	7 months ago
Weston-super-Mare	Mobile App	9 months ago

Nearby cities with recent reports

Community Discussion

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HSBC Issues Reports Near North Somerset, England

Latest outage, problems and issue reports in North Somerset and nearby locations:

• 
  Tracey #footballmum (@trpritchards) reported 11 minutes ago from Bristol, England

  Currently thousands of customers able to use their @HSBC_UK cards to pay for anything or access their online banking. Disgraceful

• 
  Lindsey Sylvester 👩‍🏫 (@MissSylvester77) reported 15 minutes ago from Burnham-on-Sea, England

  @HSBC_UK your customer service is awful. Asking for something to be sorted, but get told, it should be processed soon, but I don't have the authority to do it here. This happened last year trying to set up a student account too.

• 
  Amy (@Yippers) reported 29 minutes ago from Bristol, England

  @HSBC_UK Please refer to ALL previous tweets 👀 you should see that this is resolved; a missed DD and a 60+ minute wait is not a great start for a new customer is it?

• 
  Sue🇺🇦🇬🇧🇪🇺💙 (@stillherejust) reported 33 minutes ago from Wells, England

  @HSBC_UK Banks were bailed out with our money. Suggest you give it back to help those in crisis.

• 
  Amy (@Yippers) reported 37 minutes ago from Bristol, England

  @HSBC_UK Yes after being on hold for 1 hour 4 minutes. I am a new customer; is this the standard wait time which I have to endure to get to an agent?

• 
  Rajnish Razdan (@RajnishRazdan) reported 44 minutes ago from Bristol, England

  @HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?

• 
  Little Gibbo (@littlegibbo) reported 56 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

• 
  Martin Rose (@MartinRose2) reported 58 minutes ago from Bristol, England

  @mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phil Bird (@PhilBird19) reported 7 minutes ago

  @Rantsofus1 @HSBC_UK @PostOffice I tried Nationwide and they offered to swap or deposit into an account for me, just a bit confused as to why HSBC or the Post Office couldn’t also provide this service?

• 
  Adreena Winters (@adreena_winters) reported 8 minutes ago

  @ViktoriaQuinn @HSBC_UK @StarlingBank I don’t think publicly. I was refused a business account with them. My finances are in good shape so no reason for it other than my industry I assume. Monzo also closed my business account. So I’d avoid them too. I’ve never had issues with high street banks so far

• 
  Ruth Irvine (@Big_ruthie) reported 10 minutes ago

  @HSBC_UK Appalled at HSBC's lack of concern to customers experiencing the fraudulent use of their home address for credit card abuse. Issue raised on 04/04 but still unallocated, told today they have up to 30/05 to respond. This is the escalation process. HSBC approved this CCard

• 
  Distrbution Alpha (@Dist_Alpha) reported 12 minutes ago

  @HSBC_UK 2hrs of phones calls, 1 of which waiting to speak to someone. 20 mins of online chat. And still, no one is able to explain why my business debit card is blocked or has unblocked it. Why should anyone have a business account with you with such shoddy service?

• 
  RagVn (@ragvnz) reported 12 minutes ago

  @HSBC_UK hsbc kinetic- total waste of time. Very poor service. Lost 1 week of income as could not start to provide services waiting for the account which was rejected after false promises. Used online @Cashplus bank, all approved in 10 minutes.

• 
  +447941773212 (@rclhtom) reported 16 minutes ago

  @HSBC_UK full PoA for dad with alzeimers and having to phone for every transaction? REALLY? As well as grieving for our mum. We deserve a MUCH better service.

• 
  Ray (@badingding) reported 17 minutes ago

  @HSBC_UK hi, how do I recall a direct debit payment? British Gas have confirmed it was taken in error however have yet to refund me almost 2 months later

• 
  Rupert Wyllie (@CirclingBear) reported 19 minutes ago

  Hey @HSBC_UK & @RevolutApp I found one of your customer's wallet in the street last night, but there's no contact information inside, only your cards. Can you help me reach them to return it?

• 
  TA (@TA6509617590818) reported 20 minutes ago

  @hsbc_uk I’ve been alerted by CreditKarma to a hard search on my credit file by HSBC, but I haven’t applied for any accounts and I’m not a HSBC customer. Who do I report this to? I’ve tried calling a couple of times but the telephone operators aren’t able to help.

• 
  Sebastian Tombs (@Sebast1antombs) reported 20 minutes ago

  The kids working in the last branch of @HSBC_UK in my town must want a redundancy check, when someone comes in & say I'd like to open another account as the one I've got already is tied to my mother's estate, can you do it on line as we're short staffed is the wrong answer