HSBC status: access issues and outage reports

Problems in the last 24 hours in Bristol, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bristol, England

The most recent HSBC outage reports came from the following cities: Bristol, and North Somerset.

City	Problem Type	Report Time
Bristol	Mobile App	7 days ago
North Somerset	Login	1 month ago
Bristol	Mobile App	2 months ago
Bath	Mobile App	4 months ago
Bristol	Mobile App	6 months ago
Winscombe	Mobile App	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

• 
  Amy (@Yippers) reported 21 minutes ago from Bristol, England

  @HSBC_UK Please refer to ALL previous tweets 👀 you should see that this is resolved; a missed DD and a 60+ minute wait is not a great start for a new customer is it?

• 
  The Bouncing Ball Trust (@bouncingball254) reported 23 minutes ago from Bradley Stoke, England

  So @HSBC_UK why are you shutting counter services down? Visited your Bristol Filton branch to deposit cash into our @CAFBank account and was referred to another branch over 10 miles away!

• 
  Martin Rose (@MartinRose2) reported 33 minutes ago from Bristol, England

  @mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.

• 
  Amy (@Yippers) reported 37 minutes ago from Bristol, England

  @HSBC_UK Yes after being on hold for 1 hour 4 minutes. I am a new customer; is this the standard wait time which I have to endure to get to an agent?

• 
  Little Gibbo (@littlegibbo) reported 41 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

• 
  Les 💋🥦🥕🍎🥝🧅🌱vegan (@SmarrLes) reported 47 minutes ago from Peasedown Saint John, England

  Why is it so hard to get hold of anyone these days when you have a problem....waiting @HSBC_UK

• 
  Rajnish Razdan (@RajnishRazdan) reported 49 minutes ago from Bristol, England

  @HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?

• 
  Tracey #footballmum (@trpritchards) reported 58 minutes ago from Bristol, England

  Currently thousands of customers able to use their @HSBC_UK cards to pay for anything or access their online banking. Disgraceful

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Hawkins🇪🇺🇬🇧 🇺🇦 (@mikecllr65) reported 8 minutes ago from Whitehaven, England

  @HSBC_UK trying to transfer money from one account to another despite assurances that it’s been done this will be now be my 4 call to your call centre to try and get it done truly shocking service 🤬🤬 simply not a good experience

• 
  mackson wakama (@WakamaMackson) reported 12 minutes ago

  @HSBC_UK Hi, is your mobile app down? I keep getting a message "sorry, something went wrong. Please try again later."

• 
  Adam (@Adam45994130) reported 13 minutes ago

  @HSBC_UK I am experiencing technical issues with my online banking is there any help you can give me to resolve the problem please?

• 
  Alex (@AlexRM) reported 16 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  Toan Hoang (@thoang1000) reported 17 minutes ago

  @Cashplus @HSBC_UK @Cashplus I just got off the phone with support for the 4th time (one of them actually told me to hold and hung up). Apparently, I need to physically get documents certified (who on earth does this) and then send them via post and wait 10 days. This is in the 21st Century.

• 
  vineet (@vineettrivedi) reported 19 minutes ago

  @HSBC_UK I have been with HSBC for 18 years and 13 in mortgage never had any problems till I have to encounter the bunch of these incompetent advisors kindly restore face to face appointments current system is not working

• 
  judith (@ju499) reported 21 minutes ago

  @HSBC_UK block my card for possible fraud. Fair enough, ask me to ring the fraud team. Fair enough. Can’t put me through to the fraud team due to technical issues your end but my card will still be blocked ! Very poor service.

• 
  Patti: passionate about social justice (@PortobelloPatti) reported 21 minutes ago

  @HSBC_UK I spoke to SEVEN call handlers this morning; SEVEN. None able to resolve the issues re: my credit card. Enough is enough. Formal complaint coming...Ombudsman will be copied in. Appalling incompetence from a major bank. The stress for me is unbearable #badcustomerservice

• 
  Go9259 (@go9259) reported 24 minutes ago

  I'm sorry @HSBC_UK your service to become a Premier customer is not good enough. 35 minutes on hold to do an initial check if eligible. Now to wait 4 days for a call back to arrange an appointment to set up the account. Earliest appointment is 11th May... [1/2]

• 
  Fordy-PUFC (@MrFord89) reported 25 minutes ago

  @HSBC_UK have be the worst bank in the UK. Absolutely useless agents who dont offer any help. Mis sold products.