HSBC status: access issues and outage reports

Problems in the last 24 hours in Bristol, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bristol, England

The most recent HSBC outage reports came from the following cities: Bristol, and North Somerset.

City	Problem Type	Report Time
Bristol	Mobile App	20 days ago
North Somerset	Login	2 months ago
Bristol	Mobile App	3 months ago
Bath	Mobile App	5 months ago
Bristol	Mobile App	7 months ago
Winscombe	Mobile App	8 months ago

Community Discussion

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HSBC Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

• 
  Rajnish Razdan (@RajnishRazdan) reported 52 seconds ago from Bristol, England

  @HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?

• 
  Tracey #footballmum (@trpritchards) reported 17 minutes ago from Bristol, England

  Currently thousands of customers able to use their @HSBC_UK cards to pay for anything or access their online banking. Disgraceful

• 
  Martin Rose (@MartinRose2) reported 17 minutes ago from Bristol, England

  @mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.

• 
  Amy (@Yippers) reported 18 minutes ago from Bristol, England

  @HSBC_UK Yes after being on hold for 1 hour 4 minutes. I am a new customer; is this the standard wait time which I have to endure to get to an agent?

• 
  Little Gibbo (@littlegibbo) reported 29 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

• 
  Amy (@Yippers) reported 30 minutes ago from Bristol, England

  @HSBC_UK Please refer to ALL previous tweets 👀 you should see that this is resolved; a missed DD and a 60+ minute wait is not a great start for a new customer is it?

• 
  Les 💋🥦🥕🍎🥝🧅🌱vegan (@SmarrLes) reported 37 minutes ago from Peasedown Saint John, England

  Why is it so hard to get hold of anyone these days when you have a problem....waiting @HSBC_UK

• 
  The Bouncing Ball Trust (@bouncingball254) reported 54 minutes ago from Bradley Stoke, England

  So @HSBC_UK why are you shutting counter services down? Visited your Bristol Filton branch to deposit cash into our @CAFBank account and was referred to another branch over 10 miles away!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan Bromley (@bromleyj) reported 4 minutes ago

  @HSBC_UK Complaint is pointless. I'm just mystified. How can a customer do a large ECHAPS transfer if they can't get to a branch? How can you justify burning 2hrs of a customer's time to do it? Why did I have to wait 15min in branch to see an agent? So many questions, so few answers!

• 
  Windsurf.KE ☀️ (@XRPinKE) reported 5 minutes ago

  @HSBC_UK @CleansedTweets lol @HSBC_UK you treated me like **** as well. I hope you get punished by the ombudsman and stop treating us expats like ****. Given the banks origins you should be the first choice bank for UK expats. Now you are a liability and will lose a lot of deposits

• 
  Gaurav Yadav (@GauravYadav0608) reported 5 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Terrible customer service and completely ineffective phone banking support. Reverse my charges occurred on my card Card ending 9340

• 
  Tony McFarlane (@TonyMcFarlane2) reported 11 minutes ago

  @HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles

• 
  A ******* Nightmare To Live With! (@HexDrone3849) reported 15 minutes ago

  Looks like @HSBC_UK is transphobic as ****.. I would recommend, not using them anymore if you do.. Got an appointment to open another account with less than half the info @HSBC_UK wanted, no problem.. #Transphobia #TransLivesMatter #HSBC

• 
  Stevie (@StevieeeWx) reported 19 minutes ago

  @Peter_Croden @HSBC_UK I am mate yes. Unreal. Not been able to access business funds since yesterday!!!

• 
  judith (@ju499) reported 19 minutes ago

  @HSBC_UK block my card for possible fraud. Fair enough, ask me to ring the fraud team. Fair enough. Can’t put me through to the fraud team due to technical issues your end but my card will still be blocked ! Very poor service.

• 
  John Warren 🇺🇦 (@Sionilo) reported 21 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡

• 
  Jason Roberts (@AdvocateRed7) reported 26 minutes ago

  @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???

• 
  Andy Perkins (@andysperkins) reported 28 minutes ago

  Appalling service from @HSBC_UK @HSBC Trying to report a lost card. Spent 20 minutes on the phone, redirected to 4 different agents all who assured me I was now being transferred to business lost card dept. Then got cut off!! #hsbcbusinessbanking