HSBC status: access issues and outage reports

Problems in the last 24 hours in Bristol, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bristol, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bristol, England

Latest outage, problems and issue reports in Bristol and nearby locations:

• 
  Amy (@Yippers) reported 14 minutes ago from Bristol, England

  @HSBC_UK Please refer to ALL previous tweets 👀 you should see that this is resolved; a missed DD and a 60+ minute wait is not a great start for a new customer is it?

• 
  Amy (@Yippers) reported 17 minutes ago from Bristol, England

  @HSBC_UK Yes after being on hold for 1 hour 4 minutes. I am a new customer; is this the standard wait time which I have to endure to get to an agent?

• 
  Martin Rose (@MartinRose2) reported 17 minutes ago from Bristol, England

  @mouthwaite @HSBC_UK Years ago, banks prided themselves on great customer service, not any more. Now having customers at arms length is not enough and their focus is on their investors rather than the customer. I have been with NatWest since 1986 and have always felt valued.

• 
  Tracey #footballmum (@trpritchards) reported 18 minutes ago from Bristol, England

  Currently thousands of customers able to use their @HSBC_UK cards to pay for anything or access their online banking. Disgraceful

• 
  Little Gibbo (@littlegibbo) reported 45 minutes ago from Long Ashton, England

  @HSBC_UK my 80+yr parents are fed up with not being able to talk to anyone at the bank. Every number goes to a non UK call centre, they don’t know security numbers, they just want to be able to speak to a person. What happened to customer service? My mum was in tears.

• 
  Rajnish Razdan (@RajnishRazdan) reported 48 minutes ago from Bristol, England

  @HSBC_UK is your business banking app down? Been trying to log on for two days and it says the servers are down?

• 
  Les 💋🥦🥕🍎🥝🧅🌱vegan (@SmarrLes) reported 53 minutes ago from Peasedown Saint John, England

  Why is it so hard to get hold of anyone these days when you have a problem....waiting @HSBC_UK

• 
  The Bouncing Ball Trust (@bouncingball254) reported 54 minutes ago from Bradley Stoke, England

  So @HSBC_UK why are you shutting counter services down? Visited your Bristol Filton branch to deposit cash into our @CAFBank account and was referred to another branch over 10 miles away!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  magzrichie (@magzrichie1983) reported 6 minutes ago

  @HSBC_UK sort put your services ! Your app is diabolical and like a gamble if you can access your account or not ! Your login page has been frozen for days, and your photo ID krap is a joke ! ive had eye surgery ( im sick as hell ) and I cant even pay for eye drops !!!!!!!!!

• 
  victoria clark (@vickic1984) reported 6 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  Ritesh Mishra🇮🇳 (@niks_nke) reported 8 minutes ago

  Worst experience with HSBC Bank. @HSBC_IN @HSBC @HSBC_UK Extremely unprofessional handling of customer concerns. Instead of resolving the issue, the team seems to be relying on delaying tactics and providing no meaningful response. Very disappointing. #HSBC #CustomerService

• 
  Diane Hackney (@dithespy50) reported 9 minutes ago

  @HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting

• 
  AH 🙋🏼‍♀️ (@al_af_af) reported 10 minutes ago

  @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 16 minutes ago

  @HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!

• 
  nistaghm (@nistaghm) reported 18 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  Lewis George Hayter (@LuigiDelHaytero) reported 19 minutes ago

  @HSBC_UK I found a hsbc cheque on my driveway, I've tried calling the bank its not going through to anyone. Is there anyway you can help me return this cheque to the right person?

• 
  Jack Harris (@pengTen) reported 21 minutes ago

  @HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday

• 
  Ian (@Jd95975184) reported 22 minutes ago

  @HSBC_UK new customer and trying to activate my card but having a nightmare, wont accept photo i.d, only 2 hsbc banks near one is 4.5ml other is 12 miles away, and both are Temporarily closed