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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Dorking, St Albans, Bridgend, Harrow, Bexleyheath, Bridport, Lincoln, Wallingford, Plymouth, Sittingbourne, Leicester, Grimsby, Bourne, Folkestone and Wisbech.
| City | Problem Type | Report Time |
|---|---|---|
 Dorking |
Login | |
| St Albans |
Mobile App | |
| Bridgend |
Website | |
| Harrow |
Mobile App | |
| Bexleyheath |
Mobile App | |
| Bridport |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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unsociablejv
(@jvvunsociable) reported
@HSBC_UK is by far the worst bank the UK has to offer. Customer service is non existent and you’ll be lucky to transfer 30p into your account without being wrongly accused of fraud. Their own staff would rather bank with an alternative and have even advised me to do so myself.
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Victoria Salter
(@retlasv) reported
Clearly @HSBC_UK are trying to stop people using their actual branches. Half hour wait so far to talk to someone cos there's no counter service...
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Tracy Monk
(@TracyMonk8) reported
@HSBC_UK locked out of banking app, it wants me to reset the password. Go through the process and it tells me to phone to verify. Been on hold for ages. Can you help?
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Rich Masters
(@MastersRich) reported
@JamesAmeyUK @HSBC_UK It's completely ageist too. I work for an elderly charity, and we have to go put to help people use their banks because they haven't even thought about older people.
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Truss Tissues
(@Mephistophilles) reported
Oh and @HSBC_UK branch staff told me that woudn’t be a problem but then the entire process is automated and the computer system flat out refuses to accept a bank statement from @HSBC_UK as if so if you have nothing else tough ****
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Andrei
(@nisq25) reported
You re doing great in customer support @HSBC_UK . Not longer than 1 year and 2 months in responding to a complaint. What can i say …
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MotivationGinger
(@MotivationGing1) reported
@HSBC_UK Rubbish service. I'm left without food and money until Thursday. Next weekend I will be leaving your bank and transferring to another
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
@HSBC_UK your customer service over the phone is not something to be desired.
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scruy
(@Scruy_) reported
@Mephistophilles @HSBC_UK mate I’m not gonna lie I suggest you remove any involvement from hsbc immediately and move banks. They are hands down the worst bank in the uk and it’s not even close. I can’t even begin to put into words how bad my experience has been with them and I opened my account last week
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Claudia Baranenko
(@claubaranenko) reported
@HSBC_UK what type of branch do I need to open a Children’s account (MyMoney)? I’m not a HSBC customer. Can I use a Digital Service Branch? Thanks
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| D A N N Y |
(@simplydesign___) reported
@HSBC_UK trying to speak with a customer advisor regarding potential fraud is a nightmare, been on hold passed from department to department and still unable to speak with someone…wouldn’t mind I’m not even an HSBC customer…someone else trying to use my details!!!! 🤬
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SNORKY
(@sluicesnorky) reported
from
Borehamwood, England
Here @HSBC_UK you seem to have blocked my card! What happened if i was stranded and needed it, no office available to deal with my problem!! 👎🏻
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Laurent Ruseckas
(@LaurentRuseckas) reported
@HSBC_UK I have said it before and I am sure I will say it again: you have the most customer-unfriendly fraud detection algorithm in the business. Do something slightly unusual? Spending a half hour on the phone with HSBC is your reward.
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#hellomynameisSuzie
(@suziealderton) reported
@HSBC_UK it’s impossible to speak to someone from your company if you don’t actually bank with you-I have a question I would like answering please!
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James Harvey 🏳️🌈
(@keepof4worlds) reported
from
Lodsworth, England
@HSBC_UK No. I don’t want you to resolve this out of the spotlight. You already have customer care people trying to do that. I’d like you to resolve it here, in public.
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Wintersprinter
(@wintersprinter) reported
Waiting for an @HSBC_UK agent on telephone for half an hour now - and I’m inside a branch where nobody seems able to help. Thank God my main account is with @santanderuk
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| D A N N Y |
(@simplydesign___) reported
@HSBC_UK on hold for 30mins and then the nothing, this is an absolute joke and becoming very frustrating….any customer service agents available??
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fiona keating
(@fitay) reported
@HSBC_UK I've had enough of poor customer service and being told something has been done - I am now going directly to the top and will be contacting Ian Stuart directly - 20+ years of loyal customer you will now loose
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Jimbo Mullarkey
(@JimboMullarkey) reported
Hi @HSBC_UK, I’ve been told by one of your advisors that there is a problem with your payment system meaning that people can’t pay their mortgage booking fees, by offer is due to expire tomorrow, but I can’t complete it because of this issue, will my interest rate be honoured?
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AH HA
(@57AndrewH) reported
@HSBC_UK been on hold for 27 minutes already. Your telephone banking is awful. Why is it so difficult? 😥
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Connor and the Source
(@connorandsource) reported
@HSBC_UK I've been trying for weeks to contact an agent. You either don't answer the phone or don't reply to the support chat. Shameful.
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Max Tappenden 🇺🇦
(@max_tappenden) reported
@dabernathy89 @chadloder There’s a new initiative here in the UK to fix that particular problem. @HSBC_UK has teamed up with a charity to provide a fixed address for homeless people so they can open basic bank accounts and receive debit cards.
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Diksha Laxmikanth
(@DikshaLaxmiCan) reported
@HSBC_UK leaves international students stranded without accounts. They don't pick up customer care calls, they force you to reapply for accounts because they have no system of reference numbers to share with their customers so they can't find an application.
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Sarah Sanders💙
(@SarahSanders58) reported
@terryelaineh1 @tsmiggy @HSBC_UK So sorry Tony. So often you hear promises that they will get it right in future but these problems still carry on. Look after yourself.
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sally
(@whoeversheis80) reported
@HSBC_UK I did message two days back and you didn’t bother to respond. Awful.
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Nick Arnsby
(@NArnsby) reported
@HSBC_UK maybe I'm unlucky but the last few people I have spoken to are exceedingly difficult to understand. Please help.
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Pen Works Media
(@PenWorksMedia) reported
Completely lost my patience with @HSBC @HSBC_UK, who not only refuse to give their customers change, but also won't accept bags of change, either. All they do is palm you off to the @PostOffice, who also won't help because they're tired of the excess customers. Zero CS skills 😡
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JohnBexplorer
(@Johnhellothere) reported
@HSBC_UK In a queue for customer service for absolutely ages and still in the queue. No customer service, no internet functionality. Awful !!!!!!
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Pedro Vasconcellos
(@pvas) reported
@HSBC_UK is asleep at the wheel… I’ve applied for a child’s account 5 days ago and never heard back (i have been a customer for 8 years, so it should be a no brainer for them). No surprise #fintechs are growing like crazy…
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Adarak
(@Adarak9) reported
@HSBC_UK im outside the uk for 6months. My online banking has been suspended. I have no capacity for international calls. HSBC India says they won't help. I need to acsess my money urgently. What do i do..