Is HSBC down?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (63%)
-
Website (21%)
-
Login (12%)
-
Withdrawals (2%)
-
Transfer (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Bangor, Chester-le-Street, Wetherby, Bristol, Birmingham, Cambridge, Gloucester, Newport, Newcastle upon Tyne, London, Dublin, Winscombe, North Shields, Barnet and Maidstone.
| City | Problem Type | Report Time |
|---|---|---|
 Bangor |
Mobile App | |
| Chester-le-Street |
Mobile App | |
| Wetherby |
Mobile App | |
| Bristol |
Mobile App | |
| Birmingham |
Mobile App | |
| Cambridge |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Simon Martin 💙
(@Tigersimon1967) reported
@HSBC_UK Thank you for the reply. Some of the other banks have provided the service that their Customers can set a Contactless limit that there are happy with. Rather than £100 or Nothing! @paullewismoney @MartinSLewis
-
Alex Brownlee-Stokes
(@Fatpantswatch) reported
Dear @HSBC_UK , why do I have to listen to nearly 50 seconds of crap before I can find out my business account balance via the telephone service?
-
Dr Tufty Sylvestris
(@tuftythecat) reported
@DominicFrisby @Ye_Olde_Holborn @HSBC_UK Strangely enough, I have found first direct (part of HSBC) not to have a problem. Transferred quite a bit to exchanges with no issues.
-
Helen Ibbott 💙📸📖
(@HelenIbbott) reported
<< Waited several more minutes, but after being on the phone for an hour, I gave up. Why can’t requests for credit card increases be simplified rather than subjecting customer’s to the torture of dealing with a call centre in Bangalore? I’ve now given up on my request. @HSBC_UK
-
Zoë
(@CorrectMarkham) reported
I'm fortunate it's a relatively small amount, but keep thinking...what if it wasn't? How is it OK for my bank not to protect me? 31 mins on hold to be told I need to ring a different department, who already told me they can't help me @HSBC_UK
-
Jo Monery
(@jomonery1) reported
@HSBC_UK I need urgent help. You’ve blocked my account and currently in Australian hotel quarantine. I’ve called 4 times and none of your staff are able to unlock it. We have no access to our money. Can anyone help me? Going around in circles on your call centers
-
Billy Dan S. Malonzo
(@billydanmalonzo) reported
@HSBC_UK need answer, helping a friend,he has a account at HSBC uk, he has a gold card (no credit card at that time yet), just his name and the account number is written on the card, nothing else. how can he dettermine that his money is still there? need help.
-
Robbie Sedgwick
(@Rjsedg) reported
@HSBC_UK been on hold for 25 mins have previously called earlier and left DMs. Very poor service
-
Vicky Jones
(@VickylizJones) reported
@HSBC_UK can you help with this query please?
-
overworked
(@PodScott) reported
@TheMatthewTerry @HSBC_UK Matthew I’ve had same issue with safeguards. I closed my account sept 7th… they still have not released the money to me!!
-
Rick Wastrel
(@ricketty8) reported
@DominicFrisby @HSBC_UK Had the same problem with @HSBC_UK... nightmare. Barclays will sort it in 2mins with an SMS.
-
Denny Warriors FC
(@WarriorsDenny) reported
@santanderuk @BankofScotland @HSBC_UK why can you help us?
-
Walter Mitty
(@WalterMitty1939) reported
@HSBC_UK what a truly abysmal service from this bank. For 2 days I’ve been trying to contact this bank, and today once again after 30 minutes I’ve been cut off when being transferred Bloody awful.
-
Daniel Prince.sov
(@PrinceySOV) reported
@DominicFrisby @HSBC_UK @HFSP_UK is their direct customer service handle Dom.
-
Ads
(@adamknsly) reported
@HSBC_UK I’ve been on hold waiting to speak to someone about my mortgage for 53 mins. Terrible service.
-
Angela Rawson 💙
(@angel_a38) reported
@HSBC_UK I have been on hold with your telephone banking service for 2 hours and 40 minutes. I have spoken to two poeple and am waiting to speak to a third.
-
alan konig
(@realkonig) reported
@HSBC_UK How can I reach Customer Service? For over a week now, each time I dial +44 1226 261 010, I am told the no is unavailable. The same goes for +44 1226 261 226. I am calling from Canada.
-
UK_Carers
(@Cumbrian_Carer) reported
@HSBC_UK What the bloody hell has happened to the appearance of the account page NOW? It's ****ing awful, yet again you have updated things to make them worse 😡😡😡
-
vanessa pedder
(@pedder_vanessa) reported
@HSBC_UK is there anyone on the phones to help business customers? On hold for nearly an hour today and Friday and no one has picked up.
-
Shruthi Srinivasan
(@Shruthi_SS) reported
Erm @HSBC_UK I have been on hold for 4 hours trying to open a joint account (existing Premier customer and my partner has completed the pre checks which took at hour over phone). What is going on? Why do i have to spend hours on hold? Why cant i do this online or ta branch?
-
Jonathan Errington
(@Rjonroberts3rd) reported
@HSBC_UK why have I not been able to use my card online for nearly a week now?? Flipping joke, has caused some proper issues
-
Sarah Avery
(@mamawifeyavery) reported
@HSBC_UK my branch closed and I need to pay in a cheque that is over your app paying in limit. Website says pay in at a post office but need a paying in slip which the post office don't provide, how do I get one please? Also can I pay at any post office or only certain branches?
-
Bridget Anna Clay
(@bclay123) reported
@HSBC_UK please can you let me know my remaining mortgage balance! Trying to leave & remortgage elsewhere but since M&S transferred over to you I can't access my account online.. been trying to contact you all PM! Frustrating but all I need is the mortgage balance info please tia
-
Jon
(@welshjon58) reported
@DominicFrisby @HSBC_UK try First Direct. Never had a problem with them, if you ignore the time I waited for 2 rings before they answered
-
lynda money❤️🇪🇺🌙🌿
(@MoneyLynda) reported
@HSBC_UK Waiting now for 45mins to speak to someone! Anyone ! Crap customer service
-
Sanjaya Kalkur
(@sanjaya_kalkur) reported
@HSBC_UK terrible customer service. On phone line for 54 minutes already and no signs of reply. Online chat function useless. So called Customer service. Worst services ever
-
Adam
(@AdamGetliff) reported
Please explain why, on receipt of “call us urgently” call from @HSBC_UK I find that lines close at 8pm, depsite message saying 10pm. EVEN for stolen cards! Liability? I don’t thinlk I have experienced such an appalling level of service in over 30 years
-
Athif Talat
(@ATALAT03) reported
@HSBC_UK Weybridge branch queues are a joke every week. Any chance of opening during hours that fit the employed workforce opposed to the unemployed? 45min wait 3x this month alone. Reducing costs to fit your money laundering models are one thing but can I have some service?
-
Daniel Vincent Blake
(@danvincentblake) reported
@HSBC_UK why can't i ever get through to your phone service?!? Can someone please tell me the average wait time on the phone before i get through to someone
-
alan howarth
(@alan_architect) reported
@DominicFrisby @HSBC_UK You want to try HSBC's 'Chat'; it is truly awful. What on earth is the point of it? It never works. Further, HSBC staff do not know how to limit the 'Contactless Payment Limit'; absolutely surreal. How is it that they are allowed to run a bank?