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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (16%)
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Login (16%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Milton Keynes, Ealing, City of London, Manchester, Folkestone, Bristol, Macclesfield, Leeds, Welshpool, Rochester, Norwich, Reading, Dorking, St Albans and Bridgend.
| City | Problem Type | Report Time |
|---|---|---|
 Milton Keynes |
Mobile App | |
| Ealing |
Login | |
| City of London |
Website | |
| Manchester |
Mobile App | |
| Folkestone |
Login | |
| Bristol |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@BS3Alex) reported
@HSBC_UK if you are going to have such a needlessly convoluted security process, please offer better help than “clear the cookies” or “try a different browser” for the many, many bugs in your process. Your subpar tech is holding up a house purchase.
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Lord Loachford
(@The_Loach) reported
@HSBC_UK Have you fixed the issues with setting up new payments and generating a log on security code?
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BristolBloke
(@PhilLawrenceUK) reported
@HSBC_UK @Tom_Godwin Do you know people 1 out of 5 people in this country use a Mac and your website doesn’t work Safari you have to download another browser. Are you back in the dark ages?
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Nikki Williams 💙
(@NikkiDaGaffa) reported
@HSBC_UK is the app down again? Won't let me log in using the biometrics or my pin? Thanks
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Suzy Q
(@KnittedLamb) reported
@HSBC_UK how can I get the confirm your payments online to stop? I can’t use @uber anymore as I don’t have access to my app when I am out! It’s a nightmare now I can’t get back home
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Sharon💙
(@Shyler007) reported
@HSBC_UK Your chat service is poor, it keeps logging you out despite pressing continue & you can only log in & hope the chat person sends a message so you can jump back in! Six times I have been logged out & can't get back in now to read the reply!!! 1/2
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Nicholas
(@NickHackett2) reported
@HSBC_UK I'm trying to buy items online at @BootsUK but it's not letting me checkout. Saying theres a problem and to use a driffeance card. This is first time I'm having issues with this. My card isn't the issue. I have money in the account so why isn't it working. I will
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Martijn van der Voort
(@VoortMartijn) reported
@HSBC_UK @HSBC Your customer services is crap. Just complete impossible to contact someone. Sort it.
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Theatre Tees
(@TheatreTees) reported
@HSBC_UK would be great if your staff knew their jobs! 45 mins on hold and passed to 3 different people. But because the original person didn't do their job can't now verify my visa transaction! You've changed the verification process never an issue previously 🤬
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Jess
(@Jess50083574) reported
@HSBC_UK been HSBC 37yrs but think it's time to try a better bank! SO many issues in last couple of weeks. Now cannot log on. Had a word code. Last week you changed it to nos. Won't accept my code. Cannot understand all the diff requests: Digital Secure Key? Security Code?WTF?
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TheSalvageDog
(@TheSalvageDog1) reported
@HSBC_UK the worst customer service I have ever received. Totally disinterested call handlers who refuse to allow you to talk to a manager and refuse to allow you to speak to your branch. Absolutely appalling service.
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Alan 💚PSLCC and Offside Trust ambassador
(@arber_boy) reported
@HSBC_UK you are embarrassing the worst customer service ever. Sitting here now for 30 minutes awaiting a manager when told would be with me in 10 minutes your Mile x lane branch is an embarrassment. The lady with the long blond hair is as rude a person as I’ve ever met
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Romeo Durici
(@DuriciRomeo) reported
@HSBC_UK why can't I make any online payment with in HSBC or any other organisations? Every time I go to press confirm the app closes down
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Jigsaw IFAs
(@jigsawcfm) reported
@HSBC_UK You an extremely bad bank. Closing branches all over the place and always take an age to a site phone. Bad business. Bad bank
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Sahar Spring
(@saharsprings) reported
@HSBC_UK Absolute joke. You've changed your systems and got rid of the zero in my mobile number, then take 5 WORKING DAYS to change this on the system. In the meantime, I can't access digital banking because I can't get the SMS. No other way to send me a verification number.
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Mark Whittaker
(@MarkWhi69169436) reported
@HSBC_UK What a bunch of aresholes. To give debt advice is like giving a addict a fix. You don't understand, just promote a good ethic. HSBC has no ethics, it will screw individuals and companies alike. Problem? they utilise fraud to ensure they are right, breaking the law! Easy Easy.
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Alisa Dolgova
(@AlisaDol) reported
@HSBC_UK Hi, thanks a lot for responding! Unfortunately, the HSBC website does not let me proceed with the application without proof of address. She now has letter confirming GP registration, but that’s not accepted. Thoughts?
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**** Falkner
(@onslowfc) reported
@HSBC_UK please see my earlier tweet about poor service.
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Thomas Godwin
(@Tom_Godwin) reported
So its been 10 days since @HSBC_UK just locked all my accounts citing some transactions they needed to check, I have answered their questions and despite emails and calls have no update or even response when I can access my current account, savings or credit card Woeful...
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Nikki Williams 💙
(@NikkiDaGaffa) reported
@HSBC_UK I'm guessing it still isn't working.. any idea on how long thus fix will take? It seems like once I agreed to the biometric pass it hasn't worked! Ta
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Sapna Ghai
(@sapna_ghai) reported
@HSBC_UK I am trying to sort our repatriation via hsbc insurance and finding updates difficult to get those handling my case . My flight is tomorrow and I need it sorted out with cab. I have asked for escalation- someone help expedite. I am staff ? Thanks
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scouselad31
(@Scouselad0731) reported
@JoeCMerriman @HSBC_UK @Shelter HSBC are a joke. My daughter who turned 18 years old back in 2020 has only just been able to access her child trust fund because that crappy bank withheld her money even though she had a fixed address.
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Gem
(@gdogalog) reported
@HSBC_UK I am constantly having to delete and reload the mobile banking app as it keeps freezing every time I try to long on with biometrics. Even though I reset my password through an advisor I'm now being told it can't send me an SMS. I am fed up of calling to fix this.
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Jigsaw IFAs
(@jigsawcfm) reported
@HSBC_UK this is a very bad bank. On hold for 55 minutes. On Wednesday. It’s always impossible to get through. Emails unanswered. Unacceptable. Very poor customer service. We will now start plans to move our banking business away from this awful Bank #HSBCFail #HSBC
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Jess
(@Jess50083574) reported
@HSBC_UK Be great IF you hadn't changed mobile banking log on - twice in last couple of weeks? REALLY? Now locked out - not helpful. Will have to drive to branch to sort tomorrow - zero online help that makes any sense to me!
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unwind
(@DoloATWin) reported
@Tom_Godwin @HSBC_UK Terrible customer service @HSBC_UK
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El Barrio!
(@BarryPaton) reported
@HSBC_UK 15 days & counting that this facility has been unavailable on your website. It isn't an option on your app & the information doesn't appear on statements. Absolute joke!
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Alexandra Cucoara
(@AlexCucoara) reported
@HSBC_UK I have try to open a business account with Hsbc is about 3weeks now and nothing can be sorted. Customer service is a life chat that no one can’t help, someone called Wednesday and confirmed that everything is alright however today we had to start the application again.
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Yazid22
(@Yazid20223) reported
@NikkiDaGaffa @HSBC_UK Mine has been the same since 2am .. the website works as normal though ..
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Lord Tony Shaw
(@TONYSHAW21) reported
@HSBC_UK So HSBC Kept blocking my online transaction, I called Customer service to let the payments go through.. 5 times after HSBC kept blocking .. filled a complaint , was told 8 weeks to reply.. now got email saying another 4 weeks.. WHAT A JOKE HSBC are !!