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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
HSBC problems in the last 24 hours
The following chart shows the number of reports that we have received about HSBC by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems:
- Mobile App
HSBC Outage Map
The most recent outage reports and issues originated from Gravesend, Cardiff, Rugby, Darlington, Tottenham, Birmingham, Camden Town, Blackburn, Wednesbury, Moreton in Marsh, Moreton, London, Brecon, Northampton and Liverpool.
|Camden Town||Mobile App|
HSBC CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
HSBC Issues ReportsLatest outage, problems and issue reports in social media:
@HSBC_UK my rewards credit card account seems to have disappeared from my app and website, is this normal? Thank you!
@HSBC_UK checked on my hsbc app just now and my credit card information has gone, not there either when I look on the website.
@mohamedalis @HSBC_UK Agree Mine just arrived. It's awful and looks like a hotel room key.
@HSBC_UK @ChaffeyTheresa has this issue ever been resolved... its Oct 2021 my mate is having this issues and the help desk is useless, they have no idea what they are doing #hsbc
from Cardiff, Wales
@HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?
5 calls, 6.5hrs of holding & emails without reply... For a business account I cannot access @HSBC_UK shocking service 🤬🤬
@HSBC_UK how can you shut down ALL my access to online and telephone "premier" banking and insist I present myself at a branch to resolve this, when I'm stuck in quarantine for 12 more days in a foreign country? #DigitalTransformation #FCA #cananyonehelpme
from Rugby, England
@HSBC_UK What is the point in you? Don’t answer the help line! I think we need to seriously consider if you are worthy of our business!
@HSBC_UK The bank should be in position to provide an email address at least, there is nothing on my vision too!! It’s very frustrating( i have been having the issues since last week and tired of the long calls and useless agents!!)
@HSBC_UK The worst service ever!!!! I have been on the phone almost 3,5 hrs , not sure if anyone in position to sort my issue or help!!! All agents are useless, they are only transferring from department to dept…
@HSBC_UK Your telephone answering service is pitiful. You posted £3.2 bn profit and are too tight to employ a few extra staff to answer phones. Shame on you.
@MissFoxxFD @HSBC_UK So what’s your point, he was given advantage and opportunity because he is black, so do the youth in the program. Won’t see many white working class youth or adults there tho
from Darlington, England
@HSBC_UK He tried calling the number on the letter 50minutes in the queue and basically your not set up for people that don’t live their life on line to pass security. Pointless going to the bank they don’t have staff to help you really should be ashamed
@HSBC_UK All I want is a quick and reliable service from a bank I’m banking with! I think I will waste my time on looking out for a new bank with better and quicker customer services, rather than explaining what’s my issue cuz seems like you didn’t get it anyway!
@HSBC_UK hsb c Mobil app has problem when I change to my new iPhone . Then the old iPhone problem as well . The set up app asking to sign in and set up . After sign in it need to general the code from security machine . After that the screen has no option to fill the number in ?
@HSBC_UK can’t use my HSBC Premier Mastercard at all. You say no issue with my account, so not your problem! How do I get some actual help or ownership of this?
@HSBC_UK Incident happened on 6th October and today is 26th October and 20 days crossed and there is no resolution. How many days it will take to investigate the complaint and resolve the issue?
@MissFoxxFD @HSBC_UK No. That's wrong. It shows integration has never been better and that the future is very promising. Young black people actually do just fine in terms of income and don't suffer the same problems as earlier generations. The same graph 10 years ago wouldn't have looked this good.
@HSBC_UK Victoria branch. No Premier service, no business service /managers / shop assistants whatever they call it? Music blaring out, interspersed with an announcement ' we will not tolerate offensive behaviour towards the staff' Empower the staff to make decisions or close
@HSBC_UK your safeguarding process is ridiculous! Filled in form told it’s wrong. Online, calling can’t fix it. Now sat in branch for over 30 mins and no one can get through! I am the customer!
@HSBC_UK are you able to help me. A customer filed a chargeback for about £300, then realised her order was at her post office. She’s emailed me telling me she’s told her bank, but i’ve had a notification saying they sided with her and have refunded her. She’s in Canada
@oludoyet @HSBC_UK @flash__fix **** off you scamming prick
@HSBC_UK In order to upgrade my basic bank account, will I need to visit a branch? I opened it when I was a student but now I'm in a stable job. It's just my local service branch is 10 miles away.
@HSBC_UK What's the point of being a Premier Customer when this is what we get? And please sort out the division within your company, why so many departments and even your reps can't find the right person to transfer you to, getting beyond a joke now.
@HSBC_UK I am a customer of 20 years who is about to close all HSBC accounts because of the absolutely shocking service that you provide.
@HSBC_UK @financialombuds I seriously need this matter looked into, if somebody can oblige please. I have no access to withdrawing any cash or using any of my card services. Been promised callbacks and nothing has been done. I cannot purchase the bare minimum for survival
@HSBC_UK SORT YOURSELF OUT. I HAVE BEEN ON THE PHONE FOR 4 HOURS TO SORT OUT WHAT IS SIMPLE, YOUR SERVICE HAS GONE DOWN HILL SINCE COVID AND DON'T BOTHER USING THIS AS AN EXCUSE
@HSBC_UK @ChangePlease Address the causes not throw old buses/tents and charity at it after, this does nothing to help the homeless.
@HSBC_UK is there a problem with your mobile app? I can’t log on. It’s just been one problem after another recently.
@HSBC_UK Existing customer