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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (67%)
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Website (12%)
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Login (10%)
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Transactions (7%)
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Transfer (4%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Saint Neots, Falkirk, London, Great Malvern, Plymouth, Bristol, Tower Hamlets, Doncaster, Leeds, Newport, Nuneaton, Farnborough, Ipswich, Oldham and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Saint Neots |
Mobile App | |
| Falkirk |
Mobile App | |
| London |
Mobile App | |
| Great Malvern |
Transactions | |
| Plymouth |
Website | |
| Bristol |
Transfer |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Nisbet
(@grahamnis) reported
@HSBC_UK woeful experience trying to get help for my 83 year old mother. On hold 30 minutes plus. Asked to call back because system down. Zero appointments available in branch within 20 miles. Cant even complain because the non customer phone line asks for my account number????
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Anna James
(@superteadrinker) reported
So... I'm outside @HSBC_UK again. 10 minutes so far, and only 1 person has been allowed in to use the counter service. It's raining.
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lynda idle
(@lyndaidle) reported
@HSBC_UK as existing customers me and my husband tried to open 3 joint accounts in branch with you today. To be told you can't do that as it would be dangerous!! No online option either. Shocking service. HSBC group, not there for personal banking. Natwest went above & beyond.
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pi != e
(@bayes_euler) reported
@HSBC_UK The customer service advisors were friendly however @HSBC_UK need to investigate fraud. If a fraud organisation @actionfrauduk says a fraudulent activity occurred, how can a bank then state no fraud occurred?🤔
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Mark Simpson
(@Simmo7484) reported
Do @HSBC_UK have any customer service staff working today? Been on hold trying to get through to BIB for half an hour.
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abishek nair
(@smartieabishek) reported
@HSBC_UK @HSBC @HSBC_AUS you can see this and if anyone can help would be better.
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Charlie Gibbons
(@Mongoliansam198) reported
@HSBC_UK @Stonewallhousin 'We only help gay people'. The bank that keeps giving to their God.
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wli
(@ar_wli) reported
@HSBC_UK Hello, I have recently upgraded to iOS15 Beta w/o knowing you dont support it, as you did support iOS14 Beta last year. I wonder If I downgraded to 14, do I need to verify my account on the app again? I am oversea atm, cant make a long distance call to reset.
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Joseph Garner
(@joecgarner) reported
@HSBC_UK Really poor quality of customer service ( or rather I should say non service ) being offered by your BIB telephone support. Dreadfully long wait times to get through and when I finally do I find out that you are holding old and inaccurate contact details for my business.
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Phoenix Rahman
(@Phoenixrahman) reported
@HSBC_UK How many times do I have to pass these types of texts onto your team? I’m not a HSBC customer and never was. With this kind of attitude, I don’t want to be. No one. Not @HSBC or @EE has done anything to assist me. I’m fed up!! I’m being harassed and no one cares.
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Victoria Warmisham
(@VWarmisham) reported
@HSBC_UK I have waited a couple of weeks for a letter that was promised to be sent to me within 3-5 working days. I have chased once already. Can someone from HSBC Tavern Street Ipswich call me back.
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Prasad Honrao
(@PrasadHonrao) reported
Hi @HSBC_UK I was on a call with your customer care representative for last 40 mins to get an update on my account status. After listening to dull music for 40 mins, call was disconnected. I am waiting for an account for almost 2 months now. Are you guys serious?
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Stu Bowers
(@thestubowers) reported
@HSBC_UK your business app is not working and says to notify you by tweeting you?!
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Guy Wiltshire
(@guy_wiltshire) reported
@HSBC_UK Hi HSBC, my HSBC banking app isn’t working on iOS15 beta, is this going to be fixed? Or do I have to revert back to iOS14. The App doesn’t open…
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Matt
(@mattol_) reported
@HSBC_UK I guess it is a beta.. but a little disappointing given other major banks already have app support in place and preparation for iOS 15.
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Joseph Garner
(@joecgarner) reported
@HSBC_UK Due to your inaccurate record / data keeping I now cannot access our online business banking for a week! Unbelievable. Been a business customer of your bank for over 25 years. Time to change I think.
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Olivier Maréchal
(@neocorsten) reported
A case for clueless customer service. Called #HSBC_UK yesterday at 12:30 for breakdown assistance which is operated by #TheRAC_UK. More than a day later and after having chased regularly until the wee hours, the car is still in the same spot, poorly parked on a country lane.
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Prasad Honrao
(@PrasadHonrao) reported
@HSBC_UK Hi again, I am on a call with your customer care representative for last 35 mins & still not getting any update on my account status. My call is getting transferred from one person to next. Is this the standard of your service? Absolutely unprofessional and waste of time.
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Francesco Pantaleo
(@pantarei8914) reported
@HSBC_UK Hi, I'm running the iOS 15. I do have other bank apps and your it's the only one not working. Why?
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Eveline Ndebo
(@NdeboEveline) reported
@apowell01 @HSBC_UK Account under review. No warning & no communication from HSBC. We have £28k saved for our daughter’s University fees & all of a sudden you put a block & are refusing to have a dialogue. I went to the branch with all my proofs & manager refused to look at it! GIVE ME MY MONEY!
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Andy Powell, Bard of Stony Stratford
(@apowell01) reported
42 years @HSBC_UK I have banked with you, and to be treated like I have to day terrible.
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Prasad Honrao
(@PrasadHonrao) reported
@HSBC_UK If call gets disconnected, you dont even call to your customers which is unprofessional. Please check my call history with HSBC. I was informed that the account is already opened and I will get access to it very soon. Now you are telling me that you need additional documents?
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1080mediaTV
(@1080mediaTV) reported
Has anyone else experienced the utterly astonishing wait time that @HSBC_UK have in place before you can talk to anyone on the phone? It is simply a pathetic service given the fees they charge and the profits they make. 1 h 30 min is not uncommon. Changing bank supplier.
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Stuart Devons
(@stuartdevons) reported
@HSBC @HSBC_UK I just walked 2 miles to go into @Kidderminster branch and it is closed, hand written sign on the door saying temporary closure. Website says it is open. What's happening? Will it open again today? 25 minute wait to ring you today. #PoorService
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Jonathan porter
(@cwjp82) reported
Another day back in @HSBC_UK trying to get this sorted. Another 30min wait so far. You guys really need to support your branch colleagues more. Instead of being appalled at the crap customer service (not their fault). I actually feel sorry for the front line staff
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Annaliese Munn
(@annaliese_munn) reported
@HSBC_UK absolutely shocking customer service 3 hours on the phone 2 days running and still being passed from team to team with no one being able to resolve an issue created by the bank! #disgustingcustomerservice
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Simon Galloway
(@SGall78) reported
@HSBC_UK Hi can you help me please? I opened an account with yourselves a few weeks ago and have received my card and pin without issues but I'm yet to receive the number that would allow me to set up Internet banking. Any help would be appreciated
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Dan Maskell
(@DanMaskellTrust) reported
Dan Maskell Tennis Trust has received the fantastic news that the Wimbledon Foundation is making a further donation of £16,000 as part of their continued support for charities such as DMTT. On behalf of disabled tennis players, THANK YOU to the @WimbledonFdn and @HSBC_UK
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Caden Massarella
(@RDROdyssey) reported
@HSBC_UK @priyamgovil You expect us to wait months and months until we can access our bank?
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James Kindred
(@Sketchybear) reported
@HSBC_UK is it true that you’ll be stopping support for bank feeds into Xero?