HSBC status: access issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (54%)
- Login (27%)
- Website (10%)
- Transactions (8%)
- Withdrawals (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Telford, Sutton, Southall, Glasgow, Bristol, Wigan, Southampton, City of London, Cambridge, Blackburn, Great Malvern, Hatfield, Woking, Cleveleys, and Rugby.
| City | Problem Type | Report Time |
|---|---|---|
 Telford
|
Login | 14 days ago |
|
Sutton
|
Website | 20 days ago |
|
Southall
|
Mobile App | 20 days ago |
|
Glasgow
|
Transactions | 21 days ago |
|
Bristol
|
Mobile App | 22 days ago |
|
Wigan
|
Website | 23 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Ben (@Ben38695291) reported@HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account
-
Ashleigh Pirie (@MissAshleighP) reportedDesperate measures but has anyone had to deal with @HSBC_UK ? Their app is the appalling, unless their strategy was to make it the most anti-user friendly app, then give them an award! I just wanted to make a payment. *******! #HSBC #uxdesign
-
🆁 (@CapitalR) reported@HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.
-
Anna (@annacjone5) reported@HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!
-
Biju Gopinath (@BijuGopinat) reported@HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?
-
Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported@HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.
-
Agata Markiewicz (@AgataMarkiewic1) reported@HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!
-
@BigBaggie20AM3D (@BigBaggie20AM3D) reported@CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?
-
Stevie (@StevieeeWx) reported@Peter_Croden @HSBC_UK I am mate yes. Unreal. Not been able to access business funds since yesterday!!!
-
Ben Wilkins (@Wilks1985) reported@HSBC_UK hi, I have been trying to access the hsbc app all day and the account page won't load. I get an error saying 'there was a problem connecting to our servers please try again later'. Is there a known problem?
-
dlhno1 (@dlhno1) reported@HSBC_UK your counter services in central London are total ****! Queues are always too long and the distance from to another is too far!
-
Rupert Wyllie (@CirclingBear) reportedHey @HSBC_UK & @RevolutApp I found one of your customer's wallet in the street last night, but there's no contact information inside, only your cards. Can you help me reach them to return it?
-
Bhavesh Jain (@Bhavesh02854467) reported@HSBC @HSBC_UK Applied for couple of positions through careers section on website. Got mail after 2 long months stating application declined that too without providing any reason. Can we call it unprofessionalism of highest standards ? #hsbc #Careers
-
Simon Laskey (@SimonLaskey) reported@andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.
-
Lee Redfern (@ScrewballMoon50) reported@HSBC_UK Hi, has HSBC ever considered doing a priority replacement service for debit cards? I don't even know if mine was ordered when they said it was. Annoying can't go or do anything without it.
-
Zooby (@MZH23) reported@AmazonHelp @HSBC_UK cannot make any purchases now on amazon with hsbc card. HSBC say its vendor issue. Amazon say its bank issue. What a joke. Never had this problem into now. Guess I gotta join for another bank.
-
ana gic ....Actor & Filmmaker (@anagicphoto) reported@HSBC_UK Hi you gave me the the wrong information they could not help
-
Suzanne McGowan (@Suzanne36861284) reported@HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office
-
Ruchee Dudeja (@DudejaRuchee) reported@HSBC_UK recently I moved from Hsbc basic account to Advance but didn’t get the £200 credit ? Can someone check and help pls
-
Heidi Howarth (@HeidiHowarth5) reported@HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.
-
mackson wakama (@WakamaMackson) reported@HSBC_UK Hi, is your mobile app down? I keep getting a message "sorry, something went wrong. Please try again later."
-
Simon Heron (@siheron) reported@HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.
-
Sarah Lloyd (@Sazlloyd) reported@HSBC_UK I am having problems registering with on line banking for my credit card it just keeps saying sorry we can't continue with your application. When I then try and sign up it won't send an activation code to my phone
-
Abbie (@Abbielou30) reportedIt feels impossible to talk to a human at @HSBC_UK without going into a branch!
-
Simon Stockley (@si78475) reported@HSBC_UK I'm unable to call internationally and would incur high cost for a delivery issue not my fault.Please provide a secure online way to resolve this.
-
Mo (@HitchinSquare) reported@HSBC_UK I wasted my times before and never get any reply and you are also failed to provide any help so that clearly indicate that HSBC does not want customers to logged complaints and thats why there is no option available on the rubbish website. No wonder your are the worst bank!!
-
mohamed budiste (@xamsa) reported@HSBC_UK the mobile app keeps crashing every time I try to open since early morning until now. Is it down?
-
Go9259 (@go9259) reportedI'm sorry @HSBC_UK your service to become a Premier customer is not good enough. 35 minutes on hold to do an initial check if eligible. Now to wait 4 days for a call back to arrange an appointment to set up the account. Earliest appointment is 11th May... [1/2]
-
Agata Markiewicz (@AgataMarkiewic1) reported@HSBC_UK care to contact me? I was promised to receive a phone call at 9am, looks like customer service is not bothered!! #worstbankever
-
SuperStar (@kevensantos118) reported@HSBC_UK please improve your contact services and problem solving effectiveness.