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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
HSBC problems in the last 24 hours
The following chart shows the number of reports that we have received about HSBC by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.
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Most Reported Problems:
- Mobile App
HSBC Outage Map
The most recent outage reports and issues originated from Oxford, Rotherham, Skipton, Boston, Birmingham, Watford, Enniscorthy, Sheffield, East Dereham, London, Paddington, Walsall, Cheadle, Manchester and East Molesey.
HSBC CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
HSBC Issues ReportsLatest outage, problems and issue reports in social media:
@HSBC_UK How about talking about answering your phones and giving better service
@HSBC_UK It’s 2022, why can’t this all be done online? Why isn’t there mechanism to automatically issue telephone banking information when a credit card is opened like there is for a bank account?
@HSBC_UK It’s 2022, why can’t this all be done online? Why is there mechanism to automatically issue telephone banking information when a credit card is opened ike there is for a bank account?
Terrible support from @HSBC_UK ‐been trying to activate a business account fob to gain access to online account for over 4 months, pushed from pillar to post. Is there a way to get this fixed or should we be looking to change banks? @michaelwesleym
@HSBC_UK Don’t really want to complain, just want HSBC to fix this rotten process for me and lots of other folks
@Bounce_BackLoan ..@HSBC_UK surpass themselves..received an email with a secure document attached re BBL. Password doesn't work, so emailed, replied today, they can't help me because email is not secure. Called business banking can't help me cos I don't have an account !
@HSBC_UK please help me
@HSBC_UK This isn't helping us. These are instructions to install a broken app. I'm sad to be leaving @hsbc_uk after many decades. We just wanted a working app.
@Ashdown_Ranger @HSBC_UK Apparently it happens with phone or app update. My issue got resolved but had to spend another 1.5 hours on the phone this morning.
@HSBC_UK I would rather hit my head on a brick wall then subject myself to your computer generated answers and your banks lack of urgency. I think it would be faster for me to create my own bank then try reaching out to hsbc customer service
@HSBC_UK another five minute on hold - 1 hour twenty minutes so far…. Are they having their lunch break? Why don’t they check I am still on hold for them? This is revolting customer service….
@HSBC_UK you guys are actually terrible
@HSBC_UK Still no communication about my complaint or from my original communication. Utterly shambolic customer service. The original query was submitted to you on the 12th January. Totally unacceptable 😑
@HSBC_UK Why is HSBC the only UK bank with 'high demand' 'Long telephone waiting times' message on your website. Why is so hard to get help from HSBC?
@HSBC_UK - account access stopped wit NO warning. Unable to complete tax return with deadline looming. Online waiting chatting for 2+ hours, bounced around agents/groups - on my 6th agent right now. HORRENDOUS, shoddy, utterly pathetic service
@Ivo_Ivanov1218 @HSBC_UK I am having EXACTLY the same problem. Access to account blocked, no warning it would happen and absolutely no help. I've tried online chat -passed round so far to FIVE agents, none of which can help. APPALLING
@ChaseSupportUK hi can you help? As @HSBC_UK won't supply me the AN and Sort code for my CC can you tell me how I can setup this payment on the app?
@HSBC_UK Premier & business customer gettjng bored of waiting for you to investigate two unknown transactions on 2 accounts... Am checking out NatWest accounts as they still have a branch near me
@sazcass @HSBC_UK Had similar problems with Nationwide over the years. Worst case, I had to ask my interpreter to pretend to be me as just couldn’t be arsed to go to the bank. Went smoothly on the phone & they didn’t notice interpreter was female which is shocking really 😳
Adding to this- please remove this number on your website: IT DOESN’T EXIST! @HSBC_UK Textphone 1800 103457 125 563. Lines are open from 8am to 10pm every day.
@StarlingBank good interview on @VirginRadioUK this morning. I switched from @HSBC_UK after loads of problems - took them 10 weeks to close my old biz account 🙄 I use starling for USD payments, so much easier, cheaper and great customer service 👍💪
@sazcass @HSBC_UK I use hsbc and had no problems since I verified my id in the branch. I think since I was deaf since birth, I just accepted that this was the norm and expect it automatically-I also had to go into branch for change of name since getting married. But It’ll be good to see change.
How bad is customer service now? I emailed a company for advise and am still waiting after 2 months. Another large organisation I have been on the phone for over an hour to be asked stupid questions @HSBC_UK @TheYankeeCandle
@sazcass @HSBC_UK Interpreted a call, spelling out last name saying, 'This is the interpreter, not sure how to say it". He said "You have to say it for verification". Few secs. of "I don't know" & "you have to", so I phonetically butchered it. The customer was allowed to finish their business.
@HSBC_UK I need an email address for banking support. Can you provide? Mobile plan doesn't cover UK calls and app is on lost phone.
@HSBC_UK Android. I was on direct chat for over an hour with one of your colleagues earlier tonight. Gaps between responses were ridiculous. End result? They're working on it! Switching banks tomorrow 😡
@HSBC_UK Fantastic service at Broad Street Worcester branch this morning after my daughter managed to lock herself out of her online banking. The staff in branch took the time to get her back online very quickly.
@HSBC_UK @PeteSQ I've just spent an hour and a half going round and round the 'digital banking help tool' and back and forth between the app and the online site. I can't generate a digital secure key password! The online site won't switch to physical key.
@HSBC_UK when do you plan on fixing your Mobile personal and business apps? They have been crashing for the last 2 days cutting off access to accounts
@HSBC_UK No you need to put clear guidance in the public domain to help all your customers, maybe that way you will reduce pressure on your call centres and chat services and reduce the disgraceful wait times your customers currently face.