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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (68%)
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Website (13%)
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Login (10%)
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Transactions (8%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Barnet, Maidstone, Shrewsbury, Newton Aycliffe, Nottingham, Preston, Stockport, Dartford, Fulham, Hove, Bungay, Spilsby, London, Pontyclun and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet |
Website | |
| Maidstone |
Website | |
| Shrewsbury |
Mobile App | |
| Newton Aycliffe |
Mobile App | |
| Nottingham |
Mobile App | |
| Preston |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Arundell
(@IanArundell) reported
@HSBC_UK hey, I have been hanging to sort out a problem created by the bank, spoken to two people in two hours and now cut off. Shocking service and hiding behind the pandemic which is untrue as the service was bad before. Can someone help?
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Brand king
(@_brandking) reported
@HSBC_UK I have tried to reset my security details online and it asks me to call up the number I do all of this and it says there is no request help
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Marc Webb
(@MarcWeb44286656) reported
@HSBC_UK @Stonewallhousin Any news on your support of Middle Eastern countries
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Johann
(@johannbenjamin) reported
@HSBC_UK what is the point putting me through security checks when shopping online if you decline at the last second? I’m self isolating, you lost me my delivery slot and now can’t get one for 2 more days. How do you fix this? Will HSBC staff pop round with a week of food??
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Rick
(@RickRi) reported
@HSBC_UK Hi. Trying to use HSBC Banking App on iOS 15 beta. App fails to open. Cannot open app to get security code so cannot login to website either. Completely locked out.
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Kitty Cowell
(@kittycowell) reported
Hi @HSBC_UK is there a problem with your personal banking log on page? When I try access it, it says 'Bad Request'
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david
(@david95506797) reported
@HSBC_UK @Stonewallhousin And how about all the ex service personnel living on the streets, is HABC going to do anything for them
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e
(@L30545988) reported
@HSBC_UK @Stonewallhousin Imagine actually focusing on 24% of only young homeless people (so much lower in reality) just to meet your diversity quota instead of actually trying to help
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Jamie Benton
(@Benton1Benton) reported
@HSBC_UK You must be the worst bank for solving problems on your behalf
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Jonathan Edwards
(@Jonster) reported
@HSBC_UK Jay gave me the direct number in case they didn't call me back. I left it for three days in case they were busy, so rang last Monday. That's when the apparent technical issue occurred. I then rang your complaints department who told me I'd hear from HSBC by Monday (yesterday).
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Key puncher
(@Key_puncherr) reported
@hotwheels36 @HSBC_UK Send me a private message on Twitter I'll help you fix your account in 20 minutes but it'll cost you little
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macbetinfo
(@macbetinfo) reported
from
Huddersfield, England
@HSBC_UK @Stonewallhousin Glad I left your **** bank 5yrs ago
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Zazizuza
(@Zazizuza) reported
@HSBC_UK I love these positive messages on your tweet! You support homeless. Are they going to face your useless customer service just like we do? It is impossible to resolve issues having a phone, how will they do without? Yet another cheap publicity shot!
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pufferfish
(@pufferfish7) reported
@HSBC_UK Our daughter had funds with in a child trust fund. We tried to move this money to AJ Bell investments. The money has now gone missing and despite repeated attempts we can get nobody at HSBC to be consistent or engage. This is for her tuition fees at university. HELP!
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Sheen
(@sheenkelly) reported
@HSBC_UK your customer service has to be one of the worst i’ve ever experienced 🙄 I’d like to close my account now please.
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Linda Mitchell
(@LindaMi44408024) reported
@HSBC_UK @Stonewallhousin How about our normal working kids any help for them
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Lew
(@lewmilburn) reported
@mac300010 @HSBC_UK I’m having the same issue unable to roll back too, it’s terrible that they’re not supporting it. I remember them having the same issue last year, clearly didn’t learn.
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Jamie Benton
(@Benton1Benton) reported
@HSBC_UK I’ve been on the phone for that many hours it’s affecting my health, this is a terrible way to treat a customer of 15years! I go on holiday Thursday with over £30.000 and I have no access to it!! Great service ay??
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Phantom Ferry Co, Esq.
(@griffitygriff) reported
@HSBC_UK @Stonewallhousin Do you support @Shelter?
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SarahLN
(@chantry5) reported
@HSBC_UK Hello, I need to book an appt for my daughter due to her CTF maturing but your website says there is nowhere within 20 mile search despite us living a mile from Barnstaple branch, can you help please?
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Jamie Benton
(@Benton1Benton) reported
@HSBC_UK @Shelter Let’s hope you don’t have the problems I’ve had with my account that you can’t seem to sort out in the last 2 MONTHS!
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Sarah Strictly
(@SarahStrictly) reported
@HSBC_UK I’ve taken to here as I’m so frustrated. Executor of a will, got an executor account but you keep refusing the payments. I’ve been on this for a month. Can’t speak to anyone in branch. Disgraceful customer service at worst time of our lives. Will you help PLEASE?
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Siobhan
(@Buff_Shuff) reported
@HSBC_UK Between us @CeiakaPhillips have spent a good few hours on the phone just attempting to log in. It’s just an absolute farce
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gregsy
(@agregsy) reported
@HSBC_UK @Stonewallhousin U all missing the point....they jump on a wave of media create by main purpose of most peoples news...the BBC. HSBC dont give a **** about anyone and why should they. They want to make more money like everyone. Thats life now.
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Mike Daley
(@daiderbyshire) reported
@HSBC_UK I've just seen the changes to making payments within online banking this morning and they are truly awful - please bring back the previous version
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Joanne Card
(@hotwheels36) reported
@HSBC_UK is it possible to request an activation code I am locked out of my online account and cannot generate one I am disabled and find it hard to speak on the phone any help would be great
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coco
(@coco_benn) reported
@HSBC_UK awful customer service at your Pinner Branch. So bad that I decided my daughter would be better to have her first account with @AskNationwide @nationwide whose customer service was on another level. #nationwide #CustomerService
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Will B
(@willb_ldn) reported
@pinch_rebecca @HSBC_UK @Stonewallhousin I get it, Im saying its positive discrimination and counter productive. If you’re homeless, youre homeless and deserve equal access to any scheme.We’re in a time where theres less ‘social credit’ for Hsbc to help a straight white lad than a so called ‘minority’.That’s a problem
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Jamie Benton
(@Benton1Benton) reported
@HSBC_UK Unbelievable terrible service from HSBC, YOU have had problems on my account since 24th may, hours and hours on the phone and you still haven’t sorted it? Disgusting!