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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (72%)
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Website (10%)
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Login (8%)
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Transactions (7%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Colindale, Belsize Park, Birmingham, Nottingham, Cheltenham, Manchester, London, Slough, Newham, Plymouth, Croydon, Redhill, Thornton Heath, Porthmadog and Hitchin.
| City | Problem Type | Report Time |
|---|---|---|
 Colindale |
Mobile App | |
| Belsize Park |
Mobile App | |
| Birmingham |
Mobile App | |
| Nottingham |
Transactions | |
| Cheltenham |
Mobile App | |
| Manchester |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Danika Scott
(@DanikaS45419236) reported
@HSBC_UK problems with app yet again
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @Naran2107 @HSBC_UK You made $1.6bn profit last year but can't help your customer get back 2 months rent taken via fraud when i followed your safety rules?
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Alison Jenkin
(@AlisonJenkin13) reported
@HSBC_UK you’ve sent my daughter a cheque for the quality of service she has received from yourselves did not meet the standards you would expect to add insult to injury she can not bank the cheque online because it does not have a back although it states in the letter attached
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Lauren
(@laurenjayesmith) reported
@HSBC_UK Hi there, this still doesn’t seem to be working this morning. Do you have an update please? Thanks
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @HSBC_UK verified that a payment from my account was fraudulent, yet refused to block the payment, refused then to refund me, refused to contact the bank the money was going to.
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Charlotte Bernard
(@LottieB77) reported
@HSBC_UK Please can someone help me as I need to set up a new digital secure key on my new mobile phone but in doing so have locked myself out of online banking and my mobile app! Have waited on the line for 30 minutes for someone to answer my call and given up!
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @UdokaEbenezer @HSBC_UK Why haven't you refunded me the fraudulent payment that you told me not to worry about and let it transfer as you have signed a protection agreement for your customers? But then, you don't refund? Why are customer service lying? Why can't you protect your customers?
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JaneEP
(@janephillips50) reported
Well switched to @HSBC_UK in 3rd April (our 50th wedding anniversary) my husband has no access whatsoever as his security number still not arrived. Customer services lied on several occasions, it's now 27th.... Avoid @HSBC_UK it's a nightmare.
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Alison McMurray
(@alisonevans66) reported
@HSBC_UK hi why is the support and balance after bills not working on the app?
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @HSBC_UK verified that a payment from my account was fraudulent, yet refused to block the payment, refused then to refund me, refused to contact the bank the money was going to.
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kelvin
(@kelvin96928990) reported
@Paul_Furtado1 @HSBC_UK My HSBC account was also suspended out and I was confused i thought I have lost my money and my account my wife referred me to cybe_recovery_cyber on Instagram he help me to recover my account
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Ben Marshall
(@marshallb60) reported
@HSBC_UK Any update? This is still not working.
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Dr Liz Sennitt Clough
(@LizSennitt) reported
And what a thoroughly inept banking system @HSBC_UK is. 'Customer service'--that's an oxymoron! Looking forward to changing to a more capable and efficient bank. Little wonder @HSBC_UK's online system is constantly going down, given that their staff don't seem to know anything!
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Brian H
(@Brian_1024_) reported
@HSBCUKBusiness @HSBC_UK The worst customer service received from a bank. I cant get service and they don't call me after leaving all my bank and personal details by DM. Worst bank ever avoid..#hsbc
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Nil
(@NILF1993) reported
@HSBC_UK Hi, I am a HSBC Premier customer and the balance after bills is no longer working in the app -it says unavailable. Please could you advise? Thanks
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Jemima Gore
(@JemimaCheshire) reported
@HSBC_UK Your service or lack thereof is DISGRACEFUL! You have frozen my partner's UK account because he tried to send me money! And you don't pick up the phone. This has caused terrible distress to us and means we can't buy our house in the UK! How is this acceptable?
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Ross Bowditch
(@Rossman76) reported
@HSBC_UK is there an issue with your mobile app as the balance after bills function has been unavailable for a few hours now?
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @Naran2107 @HSBC_UK You allow fraud to happen on your accounts, but protect the criminal over your customer?
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שירה
(@etzrimon) reported
@HSBC_UK hi, my partner (not on social media) can't find a suitable phone menu option to discuss his disabled son's access to his Child Trust Fund (his son is non-verbal & turns 18 soon). How can he get in touch with someone who can help? He's unable to go to a branch in person.
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Jonty Colman
(@JontyColman) reported
Trying to get @HSBC_UK to help you over the phone is clearly more challenging than climbing a very large mountain in flip flops. Two hours of my day that I’m not getting back.
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @HSBC_UK verified that a payment from my account was fraudulent, yet refused to block the payment, refused then to refund me, refused to contact the bank the money was going to.
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sharon peacock
(@slp6) reported
@HSBC_UK can you tell me why the balance after bills function is not working in the app
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Paolo Savini Nicci
(@goingwalkabout2) reported
@HSBC_UK have spent 2.5hs today trying to fix a problem you have created and have not managed to fix in a month. what does a premier client need to do?
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @HSBC_UK verified that a payment from my account was fraudulent, yet refused to block the payment, refused then to refund me, refused to contact the bank the money was going to.
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Florence Bassa
(@BassaFlorence) reported
@HSBC_UK @captain666 @captain666 Don't bother, HSBC allow scam and fraud and do nothing. They owe me £1600 but I can't get through to anyone who will help me.
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Florence Bassa
(@BassaFlorence) reported
@mhclg @HSBC_UK You allow fraud to happen on your accounts, but protect the criminal over your customer?
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mat watkinson
(@matwatkinson) reported
@HSBC_UK Hi, help me understand how marketing mailshots are addressed only to one male person in a joint account & not both. If your software can’t include both, it throws up doubts about your financial services. My wife & I are pretty disappointed to say the least.
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Katy Ward
(@KatyWardHull) reported
@HSBC_UK Thanks. The issue isn't really that I need help with reactivation, though. The problem is that I can't even open the app as it crashes every time I try.
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jowonham
(@jowonham) reported
@HSBC_UK Live chat hasn’t been working for weeks and weeks and now available balance has been down for 2 days? I use the app every day and this just isn’t acceptable!
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Simon Poole
(@Sample_simon) reported
@HSBC_UK customer service in total meltdown, spent the total of 2 hrs on one transaction, new protocol l'll place you on hold and then leave you until you give up or lose the will to live, 1hr 05 today, if I ran my business like this I would be bankrupt!! New Bank it is then 20y