Is HSBC down?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (64%)
-
Website (18%)
-
Login (11%)
-
Transactions (7%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Dublin, Winscombe, London, North Shields, Barnet, Maidstone, Shrewsbury, Newton Aycliffe, Nottingham, Preston, Stockport, Dartford, Fulham, Hove and Bungay.
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Mobile App | |
 Winscombe |
Mobile App | |
| London |
Mobile App | |
| North Shields |
Mobile App | |
| Barnet |
Website | |
| Maidstone |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Ray Hickinbottom
(@rayhickinbottom) reported
@HSBC_UK I understand Colin Bell is CEO of HSBC Bank PLC. I am writing to him to ask him to get involved and arrange for someone to call me. If there's no response I will probably close my account and go to a bank that actually cares about customer service
-
Kiera
(@KieraStretch) reported
@_katedixey @HSBC_UK @HSBC_UK please help her she needs you
-
chris atkins
(@chrisatkins0610) reported
@HSBC_UK so now I’ve spent an additional 18 minutes waiting to speak to an agent, making a total of 57 minutes. Finally through and, no surprise, waiting to be transferred to one of the same departments that couldn’t help me this morning.
-
Geoff Hetherington
(@ReiverGeoff) reported
@HSBC_UK Is there a problem with your internet banking at the moment? Unable to amend a standing order and the live chat function not working.
-
Elliott Umberto Smith
(@SmithUmberto) reported
Help @HSBC_UK my standing order for my bills left my account today but didn’t reach the intended bank account causing havoc. It normally works fine and I had sufficient funds. Where has the money gone!? Your chat function also says a SIX hour delay to speak to a human!
-
Denise Gover
(@Denwazza) reported
@HSBC_UK trying to transfer money to a Santander account. Recipient has had a transfer from someone else this morning with no issues. Is this an hsbc issue only?
-
Tom Boyles
(@TomBoylesID) reported
@HSBC_UK when you lock people out of internet and mobile banking, do you think it's helpful that your bot keeps asking you to login to internet or mobile banking then cuts the conversation? Honestly getting fed up with you.
-
Lisa
(@HelpForMovers) reported
@HSBC_UK my daughter spent 1 hour 20 mins on hold to report an account taken out in her name (nothing to do with her) & this account is in arrears now trashing her credit score… HSBC put the phone down on her! Please could you tell me who she needs to contact! URGENT
-
Dan/hayley
(@danhay88) reported
@HSBC_UK are a terrible bank....usless customer service who.
-
Matthew Johnson
(@mattyjohnsoni) reported
Oh the joys of being a @HSBC_UK Premier customer "I’ll transfer you to an agent now. It could take up to 6 hours to get connected because our agents are helping other customers like you"
-
Bentley Racune! 🏴🧡🇺🇦🦝
(@bentleyracune) reported
@HSBC_UK their online service is hilariously overcomplicated too, with a frankly bizarre "Digital Key" login system rather than just using standard 2FA
-
S.A
(@TheOnlyAhmed) reported
@HSBC_UK Everything is on and I didn’t switch to another device. This problem has been happening since the recent app update from 19th May!
-
Me
(@Me06703083) reported
@HSBC_UK Also I tried calling to book an appointment in branch. Phone rang for 26 minutes before someone answered and then after talking for another 10 minutes, I got cut off. It doesn’t feel like the greatest customer service considering I’m just trying to open a new account.
-
Mike Raath
(@steenbras) reported
@HSBC_UK It would really be appreciated, having no card for a few days while waiting for a replacement is a major inconvenience, which prompted me to download Revolut (which is a very impressive service, btw).
-
Kate Marchant
(@crocmarchant) reported
@HSBC_UK Any ideas why i cannot login into Business online banking? I am not getting the boxes to input my password and access code. Happened yesterday too....
-
Dyn ar feic
(@dynarfeic) reported
@HSBC_UK can you help. Applied to switch current account two weeks ago. Heard nothing since. No email, no text etc. Can't phone at mo as in Morocco.
-
Denise Gover
(@Denwazza) reported
@HSBC_UK Thank you for responding. Would you be able to confirm to all of us when this problem has been fixed please. I can’t spend all day trying to send this money
-
Richard James Casey
(@RJCasey27) reported
@HSBC_UK why is it impossible to speak by VOICE to anyone in your team lately? I am constantly on hold for up to an hour with both my personal and business accounts. In fact, it is impossible to speak to anyone other than by live chat for business!! BAD CSAT
-
Andy Weston
(@AbnerBrowne) reported
Dear @HSBC_UK, what is going on with app notifications? Sometimes I get them, sometimes I don’t. My phone and the app are both up to date. I’ve complained about this before and was told it would be looked into, but I’ve heard nothing. This is poor customer service.
-
Jamie Harris 😷💙 #oxygengeek
(@pharmheroes) reported
Blimey @HSBC_UK, chat says up to 6hr wait to chat, on hold for 15 minutes on phone to resolve a credit card issue. Having been asked "is it a credit card issue?" by automated system was sent to a different team, then back on hold to speak to the credit card team. Exhausting.
-
Angie
(@Peachbabe555) reported
Great job HSBC. On hold for nearly 30 mins to speak to someone in India who has no idea of the basics about banking. Issue not resolved. Couldn’t hear each other. Didn’t even feel I was speaking to a bank?! What is going on? @HSBC_UK @HSBC
-
Patrice Ragot
(@patrice_ragot) reported
@HSBC_UK hello I am unable to log into the app. At the second attempt I can read: HSBC UK keeps stopping. I do not log often in the app as it is only for my mortgage. Version is 3.21.0 No problems with any other app.
-
Highway_coder
(@CoderHighway) reported
@sleeepysandy @HSBC_UK I've got a few tips for HSBC customer service. Shall I pop in when I'm passing? Do you think "someone quite senior" will come and listen to me? Or am I the wrong kind of woman?
-
alison brumwell
(@alisonbrumwell) reported
I miss @HSBC_UK #ChapelAllerton branch which closed just over a year ago. The staff were wonderfully kind and helpful when my mum died in 2011, then when my ex-husband died in 2015. That personal care made all the difference to me. @Barclays dropped the ball when I needed support
-
Mike Raath
(@steenbras) reported
@HSBC_UK any plans to introduce disposable card numbers (like @RevolutApp does)? I recently had fraudulent activity on the card (picked up swiftly by your team, thanks) but feel that if I could do disposable cards I could significantly reduce the risk of having to block my card.
-
Parthiban Yahambaram
(@parthyaham) reported
@HSBC_UK I have been trying to speak to an advisor on your Chat all day and I get no response. Your chatbot really seems to be working like an out of date program. Can you help me out?
-
chris atkins
(@chrisatkins0610) reported
@HSBC_UK 40 minutes trying to get my online banking ‘unsuspended’ Passed from pillar to post and eventually cut off. No resolution at all. If I really was a victim of fraud I’d be even more upset! Abysmal service!!
-
René - questioning the narrative
(@nackienack) reported
@HSBC_UK The service is temporarily unavailable. Please try again later. The error code is 1007
-
Paul McNiffe
(@pmcniffe) reported
from
Herefordshire, England
@HSBC_UK Quick question. Is there a problem with app. I've set my phone and hsbc app for notifications. It was working fine up till 2 days ago. I'm not receiving any notifications foe withdrawals or lodgements. TIA Paul
-
Shortiee31
(@shortiee31) reported
Anyone having issues with their online banking/payments this morning? @HSBC_UK