Is HSBC down?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (58%)
-
Login (26%)
-
Website (9%)
-
Transactions (5%)
-
Transfer (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: St Helens, London, Hertford, Blackpool, Ilkeston, Welwyn Garden City, March, Harrow, Lytham St Annes, Borehamwood, Sheffield, North Somerset, Woodford Green, Rotherham and Milton Keynes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Mobile App | |
| London |
Mobile App | |
| Hertford |
Mobile App | |
| Blackpool |
Login | |
| London |
Login | |
| Ilkeston |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
claire
(@CLRWARE2013) reported
@HSBC_UK giving up. Business Customer- still on hold 50 mins so far. Not great Business Service.
-
Matt Perry
(@perryx4) reported
Just got off the phone with @HSBC_UK. They just reported 1/2 yr profits of $8.4 billion (after tax) but plan to start charging charities £5 per mth + 40p per cheque in or out. That's obscene greed! I told the guy I don't how how he can stomach working for them! #Shameful
-
Diego Russo
(@diegor) reported
I'm scared to update @HSBC_UK app on #iOS15 Can anyone confirm that version 2.39.5 works without any problem on iOS15. The version has been release 9h ago.
-
Midlaj Shahid
(@ShahidMidlaj) reported
@HSBC_UK @SherwoodChick When will there be a fix?
-
Lippys
(@lippys2) reported
@ChiHaiDong @HSBC_UK If you are Asian then you need to speak about the issue asian people had when they came to the uk. I remember my mum telling me how they use to disrespect Indian and Pakistani back in the 70s
-
Yerbol
(@pissarev_78) reported
@HSBC_UK Hello, We have problem with payment from Kazakhstan to Switzerland company which has account in HSBC UK. Payment was sent 20 days ago ad still beneficiary didnt get it. All requests from our bank and from beneficiary was ignored by HSBC uk. We have sent request by swift channel
-
Melanie Hoskin
(@MelanieHoskin) reported
@HSBC_UK been trying to cancel Aspects insurance for over a year & still can't! Have spent hours on hold to customer service, but you keep charging me. Plus you had months to test beta ios15 so why no business app two weeks on????
-
pigreen
(@pigreen1) reported
@HSBC_UK J D Seddon trading as Critical Faculty, currently at 01379 669 109 and IP21 4LA but business address at SE30SP. Failure of Safeguard over many months to address my particular circumstances as a sole trader working from 'home' but using more than one address over some 20 years
-
Andrew Mullinger
(@mullinger) reported
@HSBC_UK you’ve incorrectly entered information about me with @CifasUK. I call you’re customer line and they don’t even know what that is let alone how I can change it. Please help!
-
Andrew Mullinger
(@mullinger) reported
@HSBC_UK Did that - spoke to one of your customer support officers. Their manager says it’s not an issue for Hsbc (i need to raise with credit ref agency). Refused to raise a complaint. This is wrong! Help!
-
Amanda Seyderhelm
(@TheKidDecoder) reported
@HSBC_UK When small businesses are doing their best to maintain customer service and corporate giants like @hsbc are lamely trading on excuses like ‘unexpected’ you know the banking system is broken. Pathetic. Embarrassing for you.
-
yespleasemary
(@JenKnight16) reported
@HSBC_UK Why does your app keep closing before I even see a log in page??
-
pinkyxox
(@pinkyxoxx) reported
No idea why I am still dealing with and chasing us @HSBC_UK after MONTHS of complaints and chasing up an issue.
-
驰海东
(@ChiHaiDong) reported
@lippys2 @HSBC_UK Why not others? I imagine HSBC have employees from numerous backgrounds, shouldn't they be afforded the same level of support and given a platform to tell their stories?
-
Fave Tunez
(@blvkmann) reported
@HSBC_UK y’all need to fix this app issue.. I can’t even use my card now
-
pinkyxox
(@pinkyxoxx) reported
No idea why I am still dealing with and chasing up @HSBC_UK after MONTHS of complaints and chasing up an issue. @Zopa also being very unhelpful in resolving issue.
-
K E Z I A
(@KeziaLovell) reported
@HSBC_UK the hsbc app doesn’t open on my phone anymore - is there a fix to this? I had this problem a few weeks ago and it fixed itself, but now it’s back.
-
Phil Y
(@philyoung10) reported
@HSBC_UK Business banking. 1hr37 on the phone to get an answer. I know we are operating in a pandemic but this is no longer new and companies should have resilience in place to deal with this by now. You are a service company and customers are your lifeblood, treat us accordingly!
-
Yerbol
(@pissarev_78) reported
@HSBC_UK #HSBC_UK Hello, We have problem with payment from Kazakhstan to Switzerland company which has account in HSBC UK. Payment was sent 20 days ago ad still beneficiary didnt get it. All requests from our bank and from beneficiary was ignored by HSBC uk. Who can assist us ?
-
McWhiskers
(@fussyMcWhiskers) reported
@HSBC_UK My secure keypad has run out of battery & it appears there's no way to replace it. I tried to contac help on #HSBC website - but nothing for this. I rang HSBC - held on for 9 mins, finally got ring tone but the line went dead. I need a replacement secure keypad asap!
-
Jason Eiserman
(@Saber_101) reported
@HSBC_UK I've never experienced more shocking service from a bank in all my life! I'm from South Africa and our 3rd world banks are many times the superior to the service you offer HSBC! The branch workers refer me online only, your website is unhelpful, and no humans on phone!
-
fuckeryjim
(@mrattapuss) reported
@BankUnhappy @HSBC_UK @N_T_S who ******** doesn't like the national trust?!
-
Will Thomas
(@coinsnkeks) reported
@AvadaKadabra9 @HSBC_UK So you'd happily support this tweet if they replaced the word black with white?
-
Di Ryder
(@DiRyder) reported
@HSBC_UK I am a new customer & have tried for 3 days to get thro for assistance. Doesn't fill me with confidence ☹
-
SHOW STOPPÁ🥂
(@ArtistGaffer) reported
@Barclays i have made two complaints regarding the same issue one on 30th September and 4th October i am yet to receive a call or email. I just hate you lot honestly @HSBC_UK Thank you for treating us all equal
-
anthony pounds
(@bermondseyant) reported
@HSBC_UK After losing my credit card, 1 month later you still haven’t managed to send me a replacement - when Amex did the same in 2 days ? And I’m still waiting for a call back - after I’ve made 4 calls to you. What happened to Premier service ???
-
Diego Russo
(@diegor) reported
I'm scared to update @HSBC_UK app on iOS15. Can anyone confirm that version 2.39.5 works without any problem on iOS15. The version has been release 9h ago.
-
Rayemberg
(@rayemberg) reported
Almost 2 hours on the phone to be able to speak to someone at @HSBC_UK. Great costumer service 👍🏼
-
Naithan Ariane
(@NaithanAriane) reported
@HSBC_UK can someone contact me as matter of urgency. Card blocked & 6 different calls to no avail, to be told to wait 48 hours for call back or visit a branch. How can I visit when I cant use my card to drive there. Never known service like it. I can’t even fuel car to get home.
-
******* triangle 🤪
(@elliebabypotato) reported
@HSBC_UK online banking app is still not working since august ??? it is october now and i need to use it asap !!