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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (26%)
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Login (10%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Bangor, Chester-le-Street, Wetherby, Bristol, Birmingham, Cambridge, Gloucester, Newport, Newcastle upon Tyne, London, Dublin, Winscombe and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Bangor |
Mobile App | |
| Chester-le-Street |
Mobile App | |
| Wetherby |
Mobile App | |
| Bristol |
Mobile App | |
| Birmingham |
Mobile App | |
| Cambridge |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky
(@vixm) reported
Hey @HSBC_UK I’m trying to set up a direct debit for pay my credit card. Can’t do it on the app or the website. Been on hold to customer services for an hour. Chat bot says it going to be up to 10 hrs 30 mins before an agent can get back to me. What an absolute shambles
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Marie Gilly
(@MarieFogarty17) reported
@HSBC_UK your app is still down 🤔
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Tigershout
(@Tigershout2) reported
@HSBC_UK how am I supposed to use my account? You have a maximum of 3 devices able to use the app. You cannot login online without the app, live chat cannot help without you logged into your account, & no-one picks up on the support line.
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David Blyth
(@DavidBlythBEM) reported
@HSBC_UK so you send me text about a transaction to call you. I wait on line for 30 mins only to be told your systems are down and you will call me back in an hour!
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AnaD🇬🇧
(@AnaDJ888) reported
@georgephilipb @HSBC_UK Well that's the problem only if you do not have spare cash with you.
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Ben Massey
(@BenMassey1) reported
@HSBC_UK @garethhgeorge Must be nice to get an enquiry not about the chaos you caused last night whilst your organisation still has not properly addressed your abject failure in customer services
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Clare Gordon
(@ClareGordon1) reported
@HSBC_UK do you think letting my 11 year old daughter be on hold for 1 hour 20 mins(and counting) just to change her address is good customer service? #shocking #cancellingaccount
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Dr Bethany Hamblen
(@bjh1536) reported
@HSBC_UK Hi. Got a txt saying I'm going to be charged for being overdrawn last night, but I couldn't check my balance last night as I planned, because your services were down. Plus I guessed an amount to transfer from another account & the money was returned because your systems were down
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Ben Massey
(@BenMassey1) reported
@HSBC_UK @LadyRosieLea Hi Rit. We know this but are HSBC going to be making any statement about a) compensation b) failures in customer service c) failures in systems d) what they are doing about all 4 now and for the future? Or is your advice we find another bank?
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Phil Stothard
(@philstx) reported
@HSBC_UK You took a LONG time to update your service status page. First direct were much quicker off the mark.
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Gareth George
(@garethhgeorge) reported
@HSBC_UK Ah ok, so we dont need a paying in slip like it says on your website?
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Osman Battal
(@osmanbattall) reported
@HSBC_UK @simdmuk Hi my contacless is not working
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^MaryScott^
(@Mary_scott9) reported
@Tigershout2 @HSBC_UK Contact @worldbesttech_ on Twitter he can help you out... he is good as his name implies don't get scammed while others are getting help from him
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Ben Massey
(@BenMassey1) reported
@SteveMiami3 @HSBC_UK @BBCCiN And it was all forms forms of payment not just cards. Perhaps understand the problem first before commenting? Or is this “modern life” in that you don’t bother to read or investigate anything?
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JJ United AFC
(@JJUnitedAFC1) reported
@HSBC_UK It's one thing to randomly text a block on an account at midday on a Saturday (Considering branches shut at 1).. Quite another to deny someone access to their own funds the entire weekend.. -Safeguarding would've been foiling prev. activity..not this😤 #NoNewsIsNoNews
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stefanie mcloughlin
(@reddjelibeybi) reported
@HSBC_UK I am still unable to log on to my bank account. this issue is not yet fixed.
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Marie Gilly
(@MarieFogarty17) reported
@HSBC_UK Mine is still not working, so clearly not fixed
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Ben Massey
(@BenMassey1) reported
@SteveMiami3 @HSBC_UK @BBCCiN Erm ATMs didn’t work either. Nothing did. What if you were out? Don’t forget Hsbc have been saying how we should all go cashless. And you’re missing the point. Yes issues but not informing customers whilst you’re saying everything is fine is shockingly bad.
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Amy Rebecca
(@Amz_E) reported
How can a bank as big as @HSBC_UK be sooo incompetent and unhelpful to its customers!!! Waited 4x days for new bank card which is blocked and nobody can tell me why or unblock it. Now without access to my account for up to another 7x days while I wait for yet another card!!!
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Lisa Goddard
(@78LG) reported
@HSBC_UK does anyone ever answer your phones? Twice this week over 30 minutes on hold and no answer. Can’t solve issue online, your chat agent couldn’t solve + I can’t pop into my local branch as you closed it!
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Darryl 🚛🚜🏴🇨🇦🇳🇱 #KBF
(@ManofKent72) reported
@HSBC_UK It has, but frustrating that you couldn't communicate much quicker last night, when we had no idea how long we couldn't access our account, Anyway Thanks for reply and you too Laura.
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andrew goldsborough
(@andygoldy12ag) reported
@HSBC_UK No different to your cash machines. Either empty or Not working.
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Paul Addison
(@PaulAdd24421143) reported
@HSBC_UK @BBCCiN For you to say it's up and running again is plainly not true I still can't access anything
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charlotte ☕️
(@lykkeliglotta) reported
@kymsalmon @HSBC_UK To be standing there, middle of the self-checkouts, the customer assistant loudly asking if I can “actually afford to pay for my shopping?” In front of strangers? Yes, it’s an utterly humiliating experience. Invasive questions at the best of times, but in a cost of living crisis?
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Dr Bethany Hamblen
(@bjh1536) reported
@HSBC_UK Hi. I've just got a txt saying I'm going to be charged for being overdrawn last night, but I couldn't check my account balance last night as I had planned, because your services were down.
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Za
(@fllrlem) reported
@HSBC_UK @Honeybbz Unable to access my app yesterday and now says digital banking app suspended. Have been trying to get through on phone for the past hour, can someone help me? #disgrace #hsbc
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TᕼE ᗰOᗪEᖇᑎ ᒪIᖴE.
(@SteveMiami3) reported
@HSBC_UK @BBCCiN Jesus a few hours without access to online banking and issues with card payments, if you rely on cards most people will carry more than 1 or don't rely on cards, it could happen to any bank at anytime.
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Felipe Franciosi
(@franciozzy) reported
@HSBC_UK It took your 24/7 chat support exactly 11h (ELEVEN HOURS) to respond to my message asking why I was getting an API_103 error. 👏👏👏
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Marie Gilly
(@MarieFogarty17) reported
@HSBC_UK @ShriramRaamaswa Nope still saying service unavailable
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Jenifer Wilson🚜
(@Jenifer46277051) reported
@georgephilipb @HSBC_UK And this is why I will never have online banking! Despite their nasty methods,having my card declined because my ‘bank details aren’t up to date’ when I try to make a purchase. Been a customer for 50+ years,atrocious service!