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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
Mobile App (63%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Manchester, Plymouth, Winchester, Oxford, Reading, Hindhead, Dukinfield, London, Woolwich, Coventry, Islington, Y Felinheli, Luton, Bolton and Maesteg.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
@HSBC_UK Yes tried multiple browsers and rest data and history etc. Nothing working!!
@HSBC_UK Hi guys! I sent a secure message on Tuesday morning and haven't had a reply as of yet. Just wondered when I can expect one as I know it said 2 working days when I sent it
@HSBC_UK I gave my mobile number to a member of Bank staff today in relation to a Power of Attorney issue. I am not a customer of HSBC. Within an hour I received a scam call from 0345 number claiming to be from your bank. You have a problem wrt personal info security!
Eventually got through, but @HSBC_UK you appear to have connectivity issues. The line is awful on your side - the hold music and announcements are clear as a bell the moment you get through to someone it breaks up, making the call longer. at £1.20 a minute, that's not fun
@HSBC_UK my elderly father has been waiting for over an hour on the phone to get through to you to block his card as the details have been compromised. He cannot work out where to block the card online on his account. #vulnerable
@HSBC_UK Not at the moment, thanks. I would like to see an online chat feature which HSBC customers can access easily if they are locked out or can’t access their accounts - it seems that the online chat only works after logging onto their internet banking account.
@HSBC_UK why isn't HSBC chat working? I need to get some work done .I am abroad at the moment..
@HSBC_UK I WAS verified on the call...no issue with my ID but apparently procedure dictates a branch visit...
@HSBC_UK half hour on the phone to then be transferred to another department and hung up on, to resolve an issue I've already spoken to someone twice about.. Not impressed.. Is there anyone who can actually help me please. Thank you
@HSBC_UK Why is your app not working today?
@HSBC_UK Hello is there a problem with the mobile app at the moment? It shows the balance in the account, then shuts down. It's not my account. I'm asking on behalf of a friend who has very little English.
@HSBC_UK @DarrenPRedick Absolute tosh. We've been being told "a large volume of calls" for years and years. If it's always a "large volume of calls", than that's actually the "normal volume of calls". In which case the problem isn't the volume, it's that you don't have enough staff. Stop lying.
@HSBC_UK on hold for 18 minutes now with your helpline!! tell your developers to do better, every single time there's a beta iOS, your app crashes. For some reason, you've gone down the route of no app = no banking whatsoever, thank you!
@DarrenPRedick @HSBC_UK It seems most companies' customer service charter these days is "let's make it impossible to get any service"
@DarrenPRedick @HSBC_UK I'm with First Direct, though it is part of HSBC they constantly come top of customer service excellence lists 👍
@HSBC_UK premier banker here, have been trying to open a child’s account through mine since February. Over 4 calls, and no one seems to be able to help. Still waiting. Please advise
@HSBC_UK how come @RevolutApp and @monzo have no problem with iOS Beta/internal builds but you decide to prevent the app from opening?
@HSBC_UK i cannot open the app on ios 16 today, it gets to the logo and immediately quits, it was fine on ios 16 yesterday, some help would be appreciated thank you
@HSBC_UK Yes apparently ALL the numerous details held on for internet banking AND telephone banking are not enough.... Also no mention on the website that BACS need to be done in branch in person
@HSBC_UK You laid off too many people or they left during the pandemic and you never rehired. Been terrible for the last two years.
@DarrenPRedick @HSBC_UK @AskNationwide Been with them for 35 years and always had good customer service.
@HSBC_UK can someone please help me with a pension I had nearly 20 yrs ago which I have no way to access
@HSBC_UK hi folks, when trying to transfer money to a payee in the mobile app, I cannot and I see an error code of 19722. Can you help rectify this please?
@DarrenPRedick @HSBC_UK @HSBC Been with Halifax for 30+ years never once had a problem
@HSBC_UK It's a Realmi and it's one year old. The app was downloaded a month ago and I don't know whether it's been updated since. There is no error message. The app opens and she can see her bakace, then it closes straight away.
@HSBC_UK Just want to know why the debit card dispute team change the working hours from 8 am to 6pm to 9 am to 5 pm . And without notice
@HSBC_UK is your chat service deliberately designed to infuriate? I refuse to believe there is a single human involved in any of my interactions.
@HSBC_UK @HSBC_UK I'm getting a message on the app that "we are having a problem connecting to our severs, please try again" and when I tried to access my account another message says " you have no eligible account to move money from" What's happening?
@HSBC_UK No I’m not interested- @DarrenPRedick is your cheesed off customer
@HSBC_UK Hi, do I still need to tell you if I'm using my cards abroad or is that not necessary anymore? I can't seem to find the appropriate screen in the app or via the website.