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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (48%)
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Transactions (16%)
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Login (16%)
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Website (14%)
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Transfer (5%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: South Benfleet, Croydon, Matlock, Brentwood, Kettering, Coventry, Coleford, Amersham, Kingston upon Hull, Hackney, Daventry, Warwick, London, Mitcham and Bodmin.
| City | Problem Type | Report Time |
|---|---|---|
 South Benfleet |
Login | |
| Croydon |
Website | |
| Matlock |
Mobile App | |
| Brentwood |
Mobile App | |
| Kettering |
Mobile App | |
| Coventry |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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HH
(@HHrocknroll) reported
@DrHoenderkamp @HSBC_UK Working from home Dr Renee,walking the dog 👍 #service2022
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mynameis🪂🌏🌸🍺☀️✈️
(@1937wrb) reported
@DrHoenderkamp @HSBC_UK Try @firstdirect yes they are part of hsbc but are much better. Been with them for over 17yrs and no issues. If you do have to ring you get through to them quite quickly.
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Diane
(@SoCalValleyGal) reported
@CoddGrahame @DrHoenderkamp @HSBC_UK Customer service went down hill everywhere since Covid 19. Seems like crappy service is par for the course now.
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ttek
(@ttek74188273) reported
@HSBC_UK The app is down, it will not log in with a password but it will allow a code to be generated to log in online. Been like this since 9am
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Essex Transport Training (Robbo)
(@EssexTpt) reported
@DrHoenderkamp @HSBC_UK Barclays are NOT much better; most staff are still working from 🏠
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robox1234
(@robox1234) reported
@DrHoenderkamp @HSBC_UK HSBC are absolutely appalling. The worst of a bad bunch. Been with them for 15 years as a business and just watched them give less of a **** every year
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John Scott
(@DiddlySquat51) reported
@DrHoenderkamp @HSBC_UK I can honestly say any bank. I actually moved my account while on hold to HSBC. Monzo approved it 2 days later. I did the transfer and 6 days after that the account is up an running . Service and APP 1000% better. Now one other business and two personal accounts to move
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Laura B
(@laura69923509) reported
@DrHoenderkamp @HSBC_UK Tide bank is the best I’ve used. All online and their customer service is pretty good! Also, it’s CHEAP!
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Rachel 👩🏻💻🤷🏻♀️🤔👩🏻💻🤓
(@codelearn3) reported
@HSBC_UK why do i keep getting a system error when trying to retrieve my user name? #frustrating
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KagsyforPM
(@KagsyforPM) reported
@DrHoenderkamp @HSBC_UK Get your workers back to the office and give us a service or we will ALL remove our monies.
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Db90
(@Db199002) reported
@DrHoenderkamp @HSBC_UK When they say they are 'dealing with a lot of calls at the moment', I cant help but think "just how s*** is this bank if this amount of people are calling right this second". Realistically, they're all at home watching Loose Women.
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Ryan 🌙
(@owltwig) reported
@HSBC_UK Hi, can you tell me when to expect my telephone security number? It’s almost been seven working days since opening the account, I’ve had my card and pin but still no online access.
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Elliotsdad
(@ElliotsdadChi) reported
@DrHoenderkamp @HSBC_UK Never had any problems with Metro Bank for my business. Totally free for us too
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John Baker
(@JohnBak05908331) reported
@DrHoenderkamp @HSBC_UK Moved from HSBC because of similar crap service. Impossible to speak to anyone to get things done. Switched business account to Nat West and all good so far.
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Mian Zahid Bashir
(@Zahidbashir666) reported
@HSBC_UK Inefficient staff, took exactly 56 minute to verify a customer, because he does not know how to use the system. Seriously.
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Jimbob Walton
(@GeordieJimbob) reported
@DrHoenderkamp @HSBC_UK Been with @lloyds 3 years now and no problems at all.
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Fursie
(@FursieRS6) reported
@DrHoenderkamp @HSBC_UK @BarclaysUKHelp once stitched my up in 1991. I sent about $30000 of cash to a supplier the Far East. They transposed two account numbers. Claimed, in the small print, they were not liable for errors. Charged me £1500 for a loan and fees to recover the cash. Never again
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Martin
(@martinpaul) reported
@HSBC_UK Your online chatbot gives me this message GSA Error - System Error. What does that mean please?
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#NoToNato #DontBeDaft #TheMcCannsDidIt
(@Richard6983) reported
@DrHoenderkamp @HSBC_UK [2] The farce that these businesses call 'customer service' is a complete joke. The only good 'customer service' now exists in simple online order of something you want & the seller has at the same time. Amazon do it to a level of efficiency almost non-existent elsewhere sadly
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🐝Buzz🐝
(@amcey3) reported
@DrHoenderkamp @HSBC_UK Nobody wants to help, any more. They just push you towards FAQ online and hope you sort it yourself. I needed help this week. In the end I had to DM them on here. 😡
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Harry Clapp
(@Floyd3592) reported
@DrHoenderkamp @HSBC_UK HSBC’s phone ‘service’ is pretty diabolical like...
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Martin
(@martinpaul) reported
@HSBC_UK I always get this message:Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. See our help and support pages for guidance and to find out what you can do through online and mobile banking. when are your contact centres less busy
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Lyn Markham
(@lyn_markham) reported
@DrHoenderkamp @HSBC_UK I just hope ur Broadband isnt with Vodafone...I spent 4 hours on the phone with them once trying to sort an issue out...they keep putting u on hold and transferring u (on purpose I believe) 😬
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Steve Shaw 💙 #FBPE
(@BishopsgateCopy) reported
Come on @HSBC_UK, I need to get a BIB security device activated, but you don't have enough people taking commercial banking customer calls. Appallingly long wait times mean people can't do what they need to do, so naturally they think about changing their bank. Get a grip!
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Nice Peter
(@Mr_Nice_Peter) reported
@DrHoenderkamp @HSBC_UK Metro Bank U.K. is serious about customer service. Recommend.
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KagsyforPM
(@KagsyforPM) reported
@DrHoenderkamp @HSBC_UK The country is going down the toilet….obviously what the tories want @SirGrahamBrady
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Simon Hargood
(@SimonHargood1) reported
@DrHoenderkamp @HSBC_UK Move to a bank where it's not necessary to have to phone them. Starling are really good, been with them years and have had to contact them once, which was on a live chat, problem solved immediately
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Suzieq
(@Suzieq0473) reported
@DrHoenderkamp @edward_baran @HSBC_UK They are all using covid as an excuse. Their customer service was crap before and it’s still crap.
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GPR
(@Godfrey70675985) reported
@DrHoenderkamp @HSBC_UK Mmm... A "working GP" finding out what its like to be waiting on a phone line for ages. I wonder if she ever tried to ring her own surgery?
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Jon
(@jyeung83) reported
@HSBC_UK I'm not a business customer.... but a business (and person) has registered against my address. Do you not do any checks when people sign up / change their address?