HSBC down? Current status and problems
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (57%)
- Login (27%)
- Website (9%)
- Transactions (5%)
- Withdrawals (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Bristol, Wigan, Southampton, City of London, Cambridge, Blackburn, Great Malvern, Hatfield, Woking, Cleveleys, Rugby, Liverpool, Glasgow, Washington, and Coulsdon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Mobile App | 5 hours ago |
|
Wigan
|
Website | 24 hours ago |
|
Southampton
|
Login | 2 days ago |
|
City of London
|
Mobile App | 3 days ago |
|
Cambridge
|
Login | 3 days ago |
|
Blackburn
|
Mobile App | 5 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Leigh (@LeighHo06058915) reported@eddieclarke96 @HSBC_UK Guys there has been an update on the HSBC app can someone let me know if it’s fixed the issue with iOS 15 as I don’t want to revert back again to iOS 14 if it’s not working! I’ve run it on a tester unit on iOS 15 but not all the way to bank login
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Liam Jones (@liamjones_225) reported@HSBC_UK internet banking have suddenly stopped working on IOS15
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Diego Russo (@diegor) reported from Cambridgeshire, England@Jennaxgriffin @HSBC_UK I have iOS 15 dev beta 8 and it is working OK. What version do you have?
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Katie Jarvis (@katiejarvis) reported@HSBC_UK I don't have an account, so contacting you is difficult. An elderly relative banks with you in Stroud, Glos. The branch is reopening as digital. I need to know if he can easily use that service as he doesn't do online. Will there still be staff there to help him, please?
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*iJabbed* (@iPoof) reported@HSBC_UK @bat1150gs That’s a different response to earlier. Please check before replying to people. Before your Twitter responses were update in days. Then weeks. Now downgrade. The app was working fine. When will it be updated please. Please check before you give a response.
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Stew Capes (@stewcapes) reported@HSBC_UK what shambles. New customer trying to set up onlinebanking. 3x phone calls well in excess of an hour on the phone no further forward!
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Suzy (@SDemporium) reportedWait 17 minutes for @HSBC_UK to answer the dam phone and I get hung up on after explaining the problem. Thanks for that 😤
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK This raises a bigger issue which is about the quality of your app. If you cannot maintain compatibility for 2 iOS versions, then you have a big problem of code maintainability. And this is going to bite you in the future, again. 2/2 (I have a third message as well)
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iNFODUDE.NET (@infodudeDOTnet) reported@HSBC_UK Thanks for finally fixing your personal banking app for iOS 15. It’s working now. Don’t do anything else with the app, please. Don’t break it again.
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Daisy 🌼 (@daisyjezz7) reported@johnholt44 @HSBC_UK Is it still down?
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Den (@DenFYM) reported@santanderukhelp @HSBC_UK standing order left HSBC at 3.26 am. Not yet received at Santander which is OD. Is there an issue somewhere?
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Charlie Sowerby (@CharlieSowerby) reported@HSBC_UK Hello, are you able to tell me if your Workington (Cumbria) branch still has a counter service and if not what the provisions are for paying in coins? Many thanks.
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The Reluctant Backpacker (@RelBackpacker) reported@coopsterdude @HSBC_UK I don’t bother with savings anymore, it’s just a way of slightly slowing down losses through inflation. I’ve found a few reliable funds and stick with those.
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𝜜ηη 🌷🌷🌷 (@AnnWhitam) reported@HSBC_UK Is the problem with verified by visa, or the merchant? I was using @UrbanOutfitters online page last night when it wouldn’t verify
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John Holt (@johnholt44) reported@HSBC_UK Quickbooks is saying your system is down as it is unable to connect for three days now
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Diego Russo (@diegor) reported@HSBC_UK I already have a formal complaint already open, so it won’t help. I’ve just see you have update the app (2.39.4) which fixes the iOS 15 access. I hope you haven’t broken any other compatibility and you can keep in this way. Thanks
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Andrea López (@andreaplopezr) reported@HSBC_UK I need to know if you can open a current joint bank account with 3 account holders. I keep calling and it’s impossible for the bank to answer calls. Thanks.
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ABC (@ABC58503372) reported@HSBC_UK Hi, the mobile banking app keeps crashing at log in. I'm and Android user. I have reinstalled the app 3 times today with no joy. Can you please advise what is happening and when a fix is likely?
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK @Jennaxgriffin The exact timescale is now. There is a new update on the App Store (2.39.4) which fixes the iOS 15 access.
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DanWilliams (@DanWilliams1970) reportedHey @HSBC_UK when in branch asking why you need to see a copy of my recently deceased brother’s will you may want to tell your staff that referring me to an answer that another advisor had just given to the couple sitting in the booth next to me is not great customer service.
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liam (@bynxy) reported@HSBC_UK your app won’t work on iPhone it just closes down as soon as I try to start it !!!!
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Dr.Ibilola Amao #Africa #Youth #STEM #IT #StartUp (@Ibilola_Amao) reported.@HSBC_UK Urgently do something about your customer service. It is taking well over an hour and thirty minutes to get a customer service staff to pick your calls. This is most unacceptable. Kindly audit your processes & procedures urgently so that you do not loose your customers.
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James (@James48156343) reportedWhen @HSBC_UK freeze your account for a review now at 7 days and nobody can tell you why or how long all I know is you've got my money and are refusing to let me access it! WORST BANK IN THE WORLD!!!
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Matt Morris (@M2_Photography) reported@HSBC_UK pass my thanks onto the devs that fixed the iOS 15 beta issue in the app!
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK There are many solutions to tackle this and you are taking none. A beta channel for the app using TestFlight, feature toggle on the code base, 2 different apps (not ideal), etc… You chose to break iOS support. As customer I’m actually worried, as i feel my money are not so safe.
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*iJabbed* (@iPoof) reported@HSBC_UK @chrissmith7979 iOS 15 is out next week. Will you fix by then as you will have a major problem on your hands if you don’t.
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Diego Russo (@diegor) reported from Cambridgeshire, England@HSBC_UK Your solutions are “downgrade” which is quite disruptive or “use the physical access key” which will invalidate the app in the future, both not acceptable. It’s not a matter of accommodating, you are not doing us a favour, but it’s your own. 1/2
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*iJabbed* (@iPoof) reported@GottHarry @HSBC_UK @diegor The weird thing is the app worked fine. Then app was updated and it stopped working. Please give a definitive reply. Days had been given even weeks now downgrade! What is it please?!
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PaulInManc (@PaulTheMinx) reported@HSBC_UK Your mobile banking app has stopped working again, after Apple iOS15 beta update. Any news on an app update from yourselves, please?
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BD Marker (@bd_marker) reported@HSBC_UK there was an update to the app this morning version 2.39.4 I was hoping it would resolve the iOS 15 issue. Sadly not though! Still the same issue. What a joke! 😒