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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (15%)
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Login (11%)
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Transactions (7%)
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Withdrawals (1%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Cardiff, Leeds, Rochdale, Harrow, Colchester, Weston-super-Mare, Edinburgh, Luton, Great Malvern, Bury, Birmingham, Morecambe, Rushden, London and Stourbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Mobile App | |
| Leeds |
Website | |
| Rochdale |
Mobile App | |
| Harrow |
Login | |
| Colchester |
Mobile App | |
| Weston-super-Mare |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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The Snacking Geek
(@TheSnackingGeek) reported
@HSBC_UK Is there any update on when the app will work? i have bills to pay this week with no access to my account. Im using it on ios 12.5.4
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Paul Collis
(@collis_paul) reported
@HSBC_UK I have been on hold for over an hour today and still not been able to talk to anyone. Cannot make online payments with my card. Please help.
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Dan
(@danclarkeeee) reported
@HSBC_UK so any online purchase gets blocked, I have to have a 30 minute argument with a HSBC tech guy that it is blocked, he finds the issue and then 20 minutes later I'm blocked again. Good way to earn some money with your 0345 number?
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Tibs
(@Tibbytibtibbs) reported
@HSBC_UK Go **** yourselves
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Noushin A Raja
(@NoushinARaja) reported
@CaketinReynolds @HSBC_UK They block all transactions to Palestinians!! I don't understand how these companies justify such behaviour
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Becky Guest
(@Bexster100) reported
@HSBC_UK The functionality to set up a standing order on the IB hasn’t been working for at least five days. When will it be fixed?
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Rich Chamberlain
(@RicardoChambo) reported
@HSBC @HSBC_UK I can't log in to my bank on the app and when I try online it says my account has been suspended - any help would be great!
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Penny Millarman
(@Areyonga) reported
@HSBC_UK I have spent half an hour trying online to send money to my sons account in St Lucia. It failed dismally because HSBC made it impossible. I am so angry that bonafide customers are treated like idiots. I want a phone number I can call you from the Caribbean for advice.
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Steve
(@SteveandNat) reported
@HSBC_UK Sorr out your zero customer service
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AK
(@alberake) reported
@HSBC_UK @HSBC_UK @HSBC Your teams have now been “investigating” and “working on a solution” for 7 days now. Meanwhile lots of customers are still without *any* online access to their accounts. This is incredibly frustrating. How has this been allowed to go on for so long?? #hsbc
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claire lewis
(@claireedith) reported
@HSBC_UK @michaaeel1991 Only a full service branch or digital branch can do this,a cash service branch would be unable to convert an account from sole to joint
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Aleksi Niemela
(@aleksiniemela) reported
@HSBC_UK The issue has lasted for several days now. It’s long time not being able to access online or mobile banking. This issue is affecting thousands of your customers. Please sort it out.
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Jenny G
(@jenniferpicolo) reported
@HSBC_UK I have still not resolved my problems with accessing several Treasurers (HSBC business?) Accounts I manage. I am on hold atm with HSBC (uk) customer support but don't hold out too much hope.. Can someone help me resolve my issues please?
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Gareth Battersby
(@GarethBattersby) reported
@HSBC_UK Ad company "and that's our Twitter campaign" HSBC "And how will this help people with their banking" Ad company "Banking?" HSBC "Oh sorry... continue"
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Zoe Ford
(@zoeford1) reported
@HSBC_UK Hello, are there issues with the iOS app? It won’t even start up 😢
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Tracy Kingdon
(@tracykingdon) reported
@HSBC_UK The app won’t load, I believe you’re aware of the issue and are trying to fix it, but it’s not good enough. I need access to my account.
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Lorraine Bearwish
(@LorraineBearwi1) reported
@HSBC_UK HSBC app not working on my phone for days now. It doesn’t let you log in and I can’t access internet banking as that requires a code from the app.
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Alain Metz
(@droobloo) reported
@HSBC_UK your service is terrible, tried to set up on line banking waited for an hour and cut off, why bother, oh! No banks! Awful
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O
(@o_hmmmmmm) reported
@HSBC_UK I cant enter my account - my profile on the app was locked because I incorrectly entered my password too many times, but I cant reset my details online because it requests a digital secure key which I cant generate because Ive been locked out. Help?
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kerry bramhall
(@Pebbles_est_89) reported
@HSBC_UK must be the worst customer services I've spoken to in a long time
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W12_Trader
(@TraderW12) reported
@HSBC_UK @SylviaR66233305 Hi when can we expect this issue to be fixed for us running iOS 12.5.4? It’s been a week of crashing now and it’s not really acceptable...
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Martyn
(@martynhardacre) reported
@HSBC_UK hi there. Please can you advise when a fix will be pushed to update the iOS app? Crashing every time at log in. Seems to be a problem across older iOS devices as there are now hundreds of 1 star reviews for this reason on the app store
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trevor hindson
(@trevorhindson) reported
@HSBC_UK ordered new secure key 5th Aug email with log in code expires 19th...no sign of battery powered secure key arriving short on time here...log in code email to me goes kapput 19th Aug ? how long does it take for new key to come thru post?
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ƒяαηк // 🌖
(@frvnkmcnally) reported
@HSBC_UK Support claims there’s been no specific marker for detection but my card has been blocked in fear of fraud? I now need to visit my local branch with ID to prove i am me? Nothing to do with the fact they were significant payments directed toward exchanges smfh $LUNA
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Lorraine Bearwish
(@LorraineBearwi1) reported
@HSBC_UK I do not require urgent assistance but do you know when it will be working again?
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Rekha
(@Rekha202) reported
@HSBC_UK appalling customer service, I’ve had money taken from my account and nothing has been done about it! Especially when I’ve been a loyal customer for 40+ years.
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Rachel Berridge
(@Moonwalker_58) reported
@HSBC_UK Why does the mobile banking App not work on IOS 12? Called today and told you have updated and will not be able to use anymore unless I update my phone. You are disadvantaging customers. Are HSBC going to fix this?
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Phil Davis
(@ferretd69) reported
@HSBC_UK Instead of F**king around with the lights, get your customer services sorted out. It is disgraceful.
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Isobel Knight
(@IsobelSylviaAnn) reported
Trying to get a refund on a dress I returned on the 29th of June - @ZARA_Care & @HSBC_UK providing no answers or help, simply telling me to speak with each other instead. Fed up & bored... I just want my £50 back.
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(@stuart_k18) reported
HSBC mobile app still crashing every time you attempt to login 😡. It’s now been over 5 days or more according to earlier tweets. Simply not good enough @HSBC_UK #hsbc