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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Transactions (16%)
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Website (16%)
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Login (8%)
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Transfer (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Haywards Heath, London, Bedford, Brighton, Wembley, Manchester, Ramsgate, Bridgend, Golders Green, Nottingham, Gloucester, Leighton Buzzard, Derby, Cardiff and Frodsham.
| City | Problem Type | Report Time |
|---|---|---|
 Haywards Heath |
Mobile App | |
| Haywards Heath |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Bedford |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Kwok Suen
(@vincentklsuen) reported
@HSBC_UK I applied HSBC Advance on 2 Feb. but I still not get any news about my application. can you help me?
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Iain M
(@RedLeics) reported
@HSBC_UK That’s what I called yesterday. As I’m not a HSBC customer and it wasn’t my card I cannot get past the automated security.
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Rifat Erdem Sahin
(@rifaterdemsahin) reported
@HSBC_UK credit card did not work tried 3 times. so paid it with @StarlingBank and don't know if they have customer protection
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Sarah sticking with the truth
(@sarah_owl3) reported
@Gardencomet @HSBC_UK I hope there are financial consequences for the Drs and businesses who support this.
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Get the Hegel outta here
(@tradrmum) reported
@GCSchoolTeacher @sarah_owl3 @HSBC_UK If they paid the way for treatment for all medical or psychological conditions for staff equally, there’d be less of an issue with this. I’ll bet they’ve never paid for a woman’s breast cancer treatment.
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Sestra Karamazov ☭
(@marina_b612) reported
@HSBC_UK hi, do you have problems today, my app says "service unavailable"
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Oscar's fan
(@cattykin) reported
from
Denby, England
@HSBC_UK hi, is there still a coin sorting machine in the Nottingham branch? I have a lot of coins to deposit. I am a HSBC customer.
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☔ Izzy 🌧
(@AltoAngel) reported
@harlequinpub @HSBC_UK They’ve always been utterly hopeless, even when I worked for them. I’m afraid I closed my account a long time ago because of the terrible service.
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AR_07
(@ArjunR_17) reported
@HSBC_UK I have visited the HSBC bank branch at st Ann’s square, market street Manchester. Customer representative named zainab, is not able to tell answer why bank is not opening despite I uploaded all documents and visited branch in person since month of December She is rude
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Mike Gore
(@MikeGore2) reported
@alisonelsayed @HSBC_UK She had £470 taken out of her account and initially they refused to help but finally they gave her a refund after numerous calls visits emails etc but at least it’s sorted. Thankfully. Hope you are well.
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Jez
(@JezBrett1) reported
@MikeGore2 @HSBC_UK I’m with HSBC and have been for 36 years. Never had a problem. But good to know your daughter’s issue got resolved, even though it was hassle.
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Chocolate Kay
(@ChocolateKay14) reported
@sarah_owl3 @HSBC_UK This is presumably to complement their existing IVF help for childless staff and gynaecology treatment for women suffering from reproductive problems.....no?
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Greenmount Primary School
(@Greenmountsch) reported
We have spent the week working with @HSBC_UK They have been working with our pupils to make sure we are Money Smart! We have been learning about saving, smart spending and how to budget. #moneysmart2023
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James Sheedy
(@jm_sheedy) reported
@HSBC_UK It is shockingly bad. Like speaking to a robot. Half my half an hour call is the customer service representative reading out your policies and terms and conditions.
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Amanda Sandra Fokem
(@ASFokem) reported
Honestly speaking the BEST bank I have been with. Customer service is extremely useful, patient and respectful. Well done @HSBC_UK
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Viva 💙💛
(@VivaF1) reported
@HSBC_UK some feedback to pass on please... You've closed my local branch, I would need to take time off work to visit the next nearest branch and yet your app is useless for paying in cheques. I may be forced to change banks over this single issue.
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Mr Hunt
(@themisterhunt) reported
@HSBC_UK how do I go about praising /complimenting a member of branch staff? Your website makes this impossible and the chatbot is useless. I am no longer an HSBC customer so even going through the telephone line is difficult
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Nigel Bartholomew Hogwallop
(@BythewayNigel) reported
@sarah_owl3 @HSBC_UK 2012 HSBC money laundering Fine $1.9b 2010-2018 Fined £64m money laundering 2022/23 Equal 12th on Stonewalls Top Employers Appears the moral compass of Bonewall is broken.
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James Smith
(@sm11ccc) reported
@harlequinpub @HSBC_UK Doesn’t surprise me from HSBC, we are thinking of moving to Monzo or similar much better service
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Equinox Features
(@newspics) reported
.@HSBC_UK have a team for customers with long term #disability who said before “deal only with us on this issue” who have been amazing in the past. Now they are impossible to reach as all numbers go to the offshore call centre who cannot connect #vulnerable customers to the team.
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Callum Hall
(@callumcalle) reported
@HSBC_UK trying to chat to you on the app after a machine took money out of my account, but no money was delivered, and the app doesn’t load. Please help here please
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woodview
(@SWO77) reported
@HSBC_UK Hi. Is investdirect down on online banking?
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Vicky Coats
(@VickyCoats2) reported
@HSBC_UK please can someone with International electronic transfer connect with me urgently. I’ve not wasted 1:45 mins on your customer call line - it’s disgraceful
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Nick cockburn
(@Cobes04) reported
@AvivaUK @HSBC_UK worst customer service I’ve ever received why pay 12 pound a month for no help on issues
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Crels F
(@crels) reported
@HSBC_UK is your online service working? I cannot seem to login to business banking.
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K
(@goodnamesgone_) reported
@HSBC_UK @HSBC My father elected for annual interest from his fixed rate cash ISA to be paid into his HSBC current account. The provider have correctly recorded a/c no and sort code but have added the account number of his cash ISA as a roll number. Is this going to be a problem?
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Suzi Cointreau 💜💚🤍
(@HonsCupboard) reported
@sarah_owl3 @HSBC_UK I suspect that a quick course of hormones and surgery is seen as a quick fix for dealing with underlying issues, because there’s no follow up or analysis of long term success rates. It reminds me of that US car manufacturer whose cars exploded if hit from behind, but it was
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Mig🇸🇦
(@cafcmig) reported
@HSBC_UK help, I have found someone’s HSBC advance card and would like the ability to return it or dispose of it if necessary
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Anth
(@Anthcryptohope) reported
@LayahHeilpern I have no problem changing my bank neither should you. @HSBC_UK
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Suzi Cointreau 💜💚🤍
(@HonsCupboard) reported
@sarah_owl3 @HSBC_UK Why isn’t HSBC funding exploratory therapy to help its staff find out what’s really behind their discomfort?