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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (48%)
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Login (16%)
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Transactions (15%)
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Website (15%)
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Transfer (6%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Colnbrook, Gosport, Bicester, London, Billericay, Plymouth, Birmingham, Oxford, Redhill, Sheerness, Liverpool, Salisbury, Cardiff, Cranleigh and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 Colnbrook |
Mobile App | |
| Gosport |
Website | |
| Bicester |
Mobile App | |
| London |
Transactions | |
| Billericay |
Mobile App | |
| Plymouth |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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JCN_89
(@89Jcn) reported
@HSBC_UK Just switched over from Halifax. What a huge mistake. Your app is disgracefully bad. Tried ordering a takeaway. Payment is pending twice yet no error message saying payment failed
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Jennifer Fox
(@jennyfox85) reported
@HSBC_UK As I said, I've done that and they had no idea how to help. They've arranged a call back but nothing so far
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Emily Murphy
(@emz_murphy) reported
@HSBC_UK Hi Avril when trying to access overdraft I am met with a screen with a circle going round. Tried this on two browsers and my laptop
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valleygirl2203
(@valleygirl2203) reported
@HSBC_UK I’ve just spent 27 minutes on hold and speaking to various members of your call centres whilst trying to report a fraud. No luck at all. Why is it impossible to get hold of you?
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Lauren Kossick
(@KossickLive) reported
@HSBC_UK The mobile banking app shuts down repeatedly on attempted login. Any ideas?
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Panton's Hill
(@EirteppRW) reported
@JoycesLovechild @HSBC_UK The CO2 theory dates back to the late 19thC - so is that invalid as well? Anyhoo.. the errors.. so it's not perfect, it still shows the lack of correlation. And who better than a geologist? Would you prefer the Vostok Ice Core?
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planet.bnm
(@BnmPlanet) reported
@BBCNews Congratulations Can you help? I have lodged complaint with other 6 financial service like @AmexUK @HSBC_UK...... providers where clearly a/c is compromised one way or the other. How is that possible #NatWest is a part? What is the link joining you all?
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UnInvited
(@UninvitedbyM) reported
I need help asap, can someone help me? Can you put me in touch directly with one of your advisers? @HSBC_UK
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Bob Pitts #JOHNSONOUT
(@Riojabob) reported
@HSBC_UK @emz_murphy I have had problems with their incompetent business department for 8 months about giving funds to a children's hospice. About to complain to the financial regulator
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Emily Murphy
(@emz_murphy) reported
@HSBC_UK Banking team telephone are unable to help so what now hsbc? 24 hours and counting
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Emily Murphy
(@emz_murphy) reported
Why is the @HSBC_UK website constantly frozen? Also been waiting about 70 minutes for someone to reply on chat. Great service.
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Elizabeth A
(@elizabeth_a_1) reported
@HSBC_UK In case anyone out there has the same question one day, they DMed saying that signing up to the app will cancel the physical secure key, and you've got to order a new one if you can't/don't want to use the app to generate login codes for online banking.
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Elizabeth A
(@elizabeth_a_1) reported
@HSBC_UK if someone who has a large size HSBC physical secure key, downloads the app onto a rarely used device to scan a cheque, can she still use the physical secure key for online banking? No info online and your website chat function is down.
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nuria_priera
(@nuria_priera3) reported
@Monwalker21 @HSBC_UK How I believe hacking is real.. @Pax_tech50 on Instagram just recovered back my account..just text him to help you out and stop stressing your self here.
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SJ
(@angelusmalusuk) reported
@HSBC_UK Now I've changed my password but can't confirm the new password because it means a phonecall. It says it's an automated service but talks about voice recognition, so I'd have to speak.
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Kai Void, Ascendant
(@kaiofthevoid) reported
@hsbc_uk I've been waiting to talk with an agent on the website for almost four hours, trying to resolve a locked card. Is anyone in the office?
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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custodypeace
(@custodypeace) reported
What if every company was a “safe space?” Could it lead to safe communities for women? Are companies going to be the ones to help make the world safer for women when our other institutions are not? @HSBC_UK @HSBC @SEAresource
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Jennifer Fox
(@jennyfox85) reported
@HSBC_UK A samsung galaxy A6. Yes that's correct and I get an error message saying - we've been unable to verify you. We will lock your access to online banking if you continue to enter your details incorrectly.
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Rational Londoner
(@rb0101) reported
WTF is going on @HSBC_UK @firstdirect with your fraud check algos? You've locked my friggin account twice in two days for simple regular payment to existing beneficiaries 🤬 #Disgraceful
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Bee⁷🪐🌼 | ⁸/₀
(@mlkjoon) reported
@HSBC_UK When I tried for a OTP I didn’t even get it through but when I clicked approve int he app it was an issue on paypal regecting before I could even go into the app
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Lauren Kossick
(@KossickLive) reported
@HSBC_UK Hi! Phones an Oppo A53, and the issues with the app have been happening ~a week. It shuts after fingerprint authentication before finalising the login.
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Jennifer Fox
(@jennyfox85) reported
@HSBC_UK Your online banking isn't working. I can log into my app but can't log into online banking. I called your team who got me to reinstall the app but its still not working
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Catherine Newman
(@cathy867) reported
@HSBC_UK Could you not fix your app instead of watching rugby?
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Vanessa Everett
(@VanessaEveret19) reported
@HSBC_UK I’m concerned of fraud in my account but a real human can’t help I need to call, so on hold to speak to someone, the person on the phone can’t help/barely understands English have asked to speak to manager but can’t be transferred… is this how you deal with fraud?
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Panton's Hill
(@EirteppRW) reported
@JoycesLovechild @HSBC_UK I see you've ducked the issue of costs to tax payers and domestic electricity users. So what 'benefits' exactly? Concrete benefits that is. So you would be able to give a specific eg net of tax funding etc.
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Itsjusttalk
(@Itsjusttalk22) reported
@HSBC_UK I’ve been trying to log on to my own HSBC app/account for an hour!! Terrible app. So frustrated, I’m considering changing banks!!
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Northern Queer
(@Michael37615957) reported
@JackieDP @HSBC @HSBC_UK can you confirm your support of transphobia and homophobia ? Important you reply
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Sanjana Mukhi
(@SanjanaMukhi) reported
@HSBC_UK Hi, I am trying to login to my account and it says invalid credentials. I am sure I am using the right ones. Please help. Tried contacting the team on website but it seems it’s not working.
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zeriwooldridge
(@Beararsed) reported
@HSBC_UK your service is terrible, i was just asked to wait and 15 mins later when 8pm passed and the person i was speaking to hung up on me, youre service is activly bad, its not like you cant afford decent customer service, why do i have to put up with this all the time?