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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Macclesfield, Leeds, Welshpool, Manchester, Rochester, Norwich, Reading, Dorking, St Albans, Bridgend, Harrow, Bexleyheath, Bridport, Lincoln and Wallingford.
| City | Problem Type | Report Time |
|---|---|---|
 Macclesfield |
Mobile App | |
| Leeds |
Mobile App | |
| Welshpool |
Mobile App | |
| Manchester |
Transactions | |
| Rochester |
Login | |
| Norwich |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mathew
(@mat711) reported
@HSBC_UK I appreciate what you’re saying about other branches but I’d rather support a bank who are supporting my local town and not travel to another.
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Upasana Bedi Chanana
(@Upasana_Chanana) reported
@HSBC_UK It’s fine @HSBC_UK. I don’t wish to open an account with your bank. I have opened it with another bank. I can imagine the customer service you have if you take 4 months to open an account!
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John Johnny
(@juanjdiazjd) reported
@astralsnow @HSBC_UK I couldn’t access my account it showed missing credentials for a week then I contacted @michaelcodin_s who was able to give me back my account with all my memories intact and friends still there
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Matt
(@Matt996) reported
@HSBC_UK chat, no help, abysmal! Telephone chat useless@2 days running, abysmal !
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louise 🍃
(@louise_crossing) reported
@HSBC_UK opened HSBC current account back last November, did all the eligible criteria needed and I am certainly a new customer. I am yet to receive my £200 switching bonus you promise. The messaging on the app is awful and everyone I get disconnects after one message and no help
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euphor
(@euphor69) reported
@astralsnow @HSBC_UK I had same issues days back but @KatherineCoder1 helped me restored my account back and I can now login my account back as normal you can message her for help
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Heather
(@Heather67196204) reported
@HSBC_UK my mobile app is not working for a few days now, I kept on getting error message.
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Sam from England
(@samoakley88) reported
@HSBC_UK why is it so hard to change a standing order. Says error when it’s not I’m doing everything right.
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Geegee
(@Geegee23675461) reported
@HSBC_UK do t call ppl who haven’t used their hsbc account in over ten years ask for postcodes on where they live then say that’s not right we will keep calling you everyday unless you go to a bank. Wtf is that? This is why I haven’t used you in ten years
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Tersia
(@TersiaPaulse) reported
@HSBC_UK i CANT GET INTO MY ACCOUNT!!!!!!!! THIS NEW STUPID SERVICE OF YOURS IS BLOCKING ME FROM GETTING INTO MY OWN ACCOUNT????
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Golden Scroll
(@GoldenScroll2) reported
@HSBC_UK @HSBC - Oh, sorry PS - no I did not take a 'screenshot' of the caption telling me my new card would arrive within 5 - 10 working days, as 'Oh I must take a screenshot incase @HSBC don't send it' was not a thought that cropped into my head, funnily enough
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Luke Browell
(@LukeBrowell) reported
Dear @HSBC_UK, today you emailed me that you intend to close the #WhitleyBay branch on 2nd of May. We intend to keep our business with you only while you support this community. You have 100 days to correct your social balance before it impacts your bottom line. Cc @TWhitleyBay1
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John Etherson
(@JohnTEtherson) reported
@HSBC_UK due to the fact you have, literally, no idea of Customer Service I am closing my account.
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Adam Keeler
(@AdamKeeler11) reported
@HSBC_UK 45mins on the phone being passed around, telling me to set up my telephone banking number when your system isn’t working, all I want to do is activate my card which has taken 4+ weeks to arrive to my house. the worst service I’ve ever had from a bank.Cancel my card
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Amit
(@Amit51964550) reported
@HSBC_UK Dear HSBC UK team, I have been trying hard to reach out your dispute team on 03455873402 (I have an existing dispute which looks like is being considered for section 75C) and nobody ever picks up the call. I have waited hours and hours. As if there is no one to help !!
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Leon-The Lord of The Revel
(@Genji_bow) reported
I Just had a thought for @HSBC_UK customers, if they have the mobile app- could there be a way for them to use their funds via the app to make purchases while a new card is on its way- i mean it would help if there was a way.
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hannah brierley
(@picklesmeow) reported
@HSBC_UK just opened a new credit card. Says I need to activate the card but I haven’t got a telephone passcode? Can you help pls
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Tersia
(@TersiaPaulse) reported
Is anyone else experiencing bad service from @HSBC_UK this new service is not allowing me to get in to my accounts which is unacceptable. I never have these issues with @StarlingBank @financialombuds #banking #hsbc
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Ann Hope
(@0211bbwoman) reported
@HSBC_UK my husband has been waiting since 13/1 for a response to his business banking online issue. Ringing is now a daily occurrence but no joy
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Manuel Falcon
(@mafalcon) reported
@HSBC_UK is the app down? Not able to even access the app since yesterday
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Tersia
(@TersiaPaulse) reported
@HSBC_UK Hello. Thanks, but I'm not in the UK and so I can't phone. The message on your website also said there's long waiting times so I'm not going to sit on a phone and ring up a big phone bill. I can't log in to my app or desktop so that I can live chat.
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Tersia
(@TersiaPaulse) reported
@HSBC_UK So you implement a service that's not working, and preventing me from getting into my account, and now I still have to ring up a large phone bill to call from overseas. You have no shame!
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Tersia
(@TersiaPaulse) reported
@HSBC_UK what is happening with my account and this new service??? I can't log in at all!! It's telling me to open the banking app but it's not allowing me. I NEED TO GET INTO MY ACCOUNT TO DO MY BANKING AND YOU ARE BLOCKING IT!!!!!!!!
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Michiel Dethmers
(@mdethmers) reported
@HSBC_UK 5 months later and the same thing is happening. Why is this still an issue
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Wink Lorch
(@WinkLorch) reported
@HSBC_UK How can this be happening yet again that your app and your website are giving problems with login? this has been happening on and off for months. Frustrating when super important bills to pay and transfers to make. Please sort this ASAP.
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Tersia
(@TersiaPaulse) reported
@HSBC_UK I need to make very important and urgent payments from my account and because of your 'new service' I can't log in. This is urgent!!! Your new service is unnecessary and flawed. #Banking #ukbanking #hsbc
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Mobroglenn
(@glennbobclark1) reported
@HSBC_UK how do I access my daughter's My Savings 7-17 account please.
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Adam Keeler
(@AdamKeeler11) reported
@HSBC_UK Logging it as a formal complaint won’t change any outcome or resolve this I feel,so I will just cut the card in half and cancel it before I’ve even used it. Honestly a frustrating unhelpful service. Would never recommend HSBC to anyone after this evening.but thanks for your reply
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Tersia
(@TersiaPaulse) reported
@HSBC_UK @SEAresource YOU NOT ALLOWING ME TO GET INTO MY ACCOUNT IS FINANCIAL ABUSE. WHY HAVE YOU IMPLEMENTED A NEW SERVICE THAT NO-ONE ASKED FOR AND IT'S NOW NOT WORKING!!!!
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Jonathan Robbins ⭐️⭐️⭐️⭐️⭐️⭐️
(@jonnypubs) reported
@HMRCcustomers @HSBC_UK If this was the other way round you would issue a late payment charge! Nobody can explain at HMRC why the cheque was stopped and I now have to wait 18 weeks for a new cheque. Criminal!