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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (19%)
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Transactions (10%)
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Login (10%)
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Withdrawals (1%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: London, Stourbridge, Nottingham, Liverpool, Wigan, Hatfield, Lewisham, Reading, Notting Hill Gate, Newport, Leyland, Coventry, Bury, Pinner and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Stourbridge |
Mobile App | |
| Nottingham |
Transactions | |
| London |
Mobile App | |
| Liverpool |
Login | |
| Wigan |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Emily Bird
(@EmilyClareBird) reported
Just experienced the insanity of @HSBC_UK customer service, whereby the only way for me to register for *mobile or online banking* appears to be to visit a branch. There are none near my home.
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jjNotice
(@jj_Notice) reported
@EXCEL @HSBC_UK Could even trade 369 for Bin and upgrade support to Hyli for even more LPL style fighting
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burgesst 🗿🪣
(@burgesst) reported
@HSBC_UK Well my mum went into a branch to ask for help, and I have to say they went above and beyond to sort her out. Thanks very much to all involved.
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Bhavesh Jain
(@Bhavesh02854467) reported
@HSBC @HSBC_UK Applied for couple of positions through careers section on website. Got mail after 2 long months stating application declined that too without providing any reason. Can we call it unprofessionalism of highest standards ? #hsbc #Careers
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GOOGZ
(@GOOGZYY) reported
@HSBC_UK push notifications for the app are no longer working I’ve tried switching them off and back on again Still not working Frustrating not to know and keep an eye when money is going on and out
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lolGriffin
(@SwiftMythik) reported
@HeringGio @EXCEL @HSBC_UK In that case you should just take knight mid and put keria support. Keria is so much better than hylli and knight is good
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Pepiv
(@Pepiv1224219) reported
@DudejaRuchee @HSBC_UK Yes sure it can be check Send a direct message to the help_centers300 on Instagram for help ok. They help me regain access to my account. You should contact too for your problems okay
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Godir
(@Godir2016871) reported
@DudejaRuchee @HSBC_UK Please leave this people Or you will be scammed by this people that scammed me yesterday 🥹😢 with your right information @Reactivation_Service on telegram Can help you regain access back to your account as he did for me
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Ruchee Dudeja
(@DudejaRuchee) reported
@HSBC_UK recently I moved from Hsbc basic account to Advance but didn’t get the £200 credit ? Can someone check and help pls
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Lingmell
(@T1mbuktwo) reported
@HSBC_UK I am 50 years with HSBC. Just had some issues. Rang to fix an appointment to visit my local branch. Call centre individual hung up on me at 19.25 this evening. Cannot believe the way I am being treated. Time to finally close my account and move on.
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Zooby
(@MZH23) reported
@AmazonHelp @HSBC_UK cannot make any purchases now on amazon with hsbc card. HSBC say its vendor issue. Amazon say its bank issue. What a joke. Never had this problem into now. Guess I gotta join for another bank.
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Ben
(@Ben38695291) reported
@HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account
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Swim Sistas
(@swimsistas) reported
@HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?
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Anthony Jones
(@cardiijolliest) reported
@HSBC_UK I have tried to log on to my business account but receive the message that the server is not available. Your website says that online banking is working normally. Is there a problem?
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Jim Bartholomew
(@JimBartholomew1) reported
@HSBC_UK I've just spent the most frustrating and degrading 90 minutes trying to help reset my 91 year old father's telephone banking security number. You should be ashamed to treat a customer who has banked with Midland / HSBC for 50 years in such a manner.
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Rifat Erdem Sahin
(@rifaterdemsahin) reported
@HSBC_UK @NatWest_Help is there a forex financial service? if so which currencies are listed?
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Alex
(@AlexRM) reported
from
Victoria, England
@HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?
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John Warren 🇺🇦
(@Sionilo) reported
@HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡
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Agata Markiewicz
(@AgataMarkiewic1) reported
@HSBC_UK care to contact me? I was promised to receive a phone call at 9am, looks like customer service is not bothered!! #worstbankever
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Brogan
(@Brogan_P) reported
@HSBC_UK You have to be the worst bank I've ever used. Despite the amount of money I have invested, the service you provide is dreadful. Now you've suspended mobile banking for no reason. I am done with your substandard insulting service.
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Baybars Umur
(@baybarsumur) reported
@HSBC_UK It's impossible to do online payments for a week now. Called you and the customer rep said they couldn't see any issues. There are funds in the account. No fraud alert. What's going on?
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Anna
(@annacjone5) reported
@HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!
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Agata Markiewicz
(@AgataMarkiewic1) reported
@HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!
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John Warren 🇺🇦
(@Sionilo) reported
What a heap of crap @HSBC_UK has become, changing login details on new iPad and it crashed (might be our fault??) but absolutely no help from the ‘Delhi’ 😡 phone line. Now need to go to a branch 30 miles away to sort out. #switchcoming #tamping
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Sarah Jones
(@jonesy_sa) reported
@pjn151 @HSBC @HSBC_UK I’ve had a community account with Lloyds before so hoping they can help.
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Joe Langley
(@langlineer) reported
@HSBC_UK I am a long term customer that will be switching. Your customer service has gone off a cliff. Website, phone service and branch service are all inconsistent in multiple areas. Simply can't get some things done. Number of branches is awful. Can't get appt in branch.
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Joe Langley
(@langlineer) reported
@HSBC_UK I’m a long term customer and I’ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that can’t. Some things only in branch, but can’t get a branch appt for months.
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Sarah Jones
(@jonesy_sa) reported
An open message to @HSBC @HSBC_UK What is wrong with your international company? Why do you persist in refusing to help charities? I am a treasurer of a charity. We are small. Very small. Out account is with you, although not for much longer.
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Mrs Whits
(@lizflenley) reported
@HSBC_UK This is what I’ve tried but when I call it just directs me to the website to book and then the call ends so I can’t actually get through to book an appointment!
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Tim C
(@timralph30) reported
@HSBC_UK where is my £75 compensation as promised by your agent “SAndeep Ganduu” on chat for such poor service