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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (63%)
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Website (17%)
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Login (13%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Bath, Northallerton, South Benfleet, London, Swansea, Norwich, Royal Leamington Spa, City of London, Wandsworth, Newham, Blackburn, Birmingham, Bangor, Chester-le-Street and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Bath |
Mobile App | |
| Northallerton |
Login | |
| South Benfleet |
Mobile App | |
| London |
Mobile App | |
| Swansea |
Website | |
| Norwich |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Man
(@ssiva77) reported
@HSBC_UK absolutely horrenduous that i had to spend 1 hour on phone with fraud team for every genuine payment made and despite explaining each time, i have to repeat the same thing from A to Z. shabby customer service from HSBC, can someone please reply, all details are in DM
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Chris Tuck
(@Mctuck78) reported
@HSBC_UK Sadly your service does not match up when you’ve made a mistake. Paying retailers twice & making your customer remain out of pocket for a prolonged time whilst going dark!! Blaming the retailer, who blames you, while the customer is in the dark and out of pocket. #DoesNotAddUp
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Cerura
(@Cerura) reported
@HSBC_UK Interesting! There is no problem with Aviva, Jupiter, M&G etc. I am trying to register a Power of Attorney but finding it impossible with HSBC! Uploading not an option. Perhaps you can put me in touch with your compliance department so I can keep us both within the law?
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Simon Perrett
(@PerrettSRF) reported
@HSBC_UK, I've also tried complaining. After I did speak to that agent, I got an automated email asking about my experience. I explained my problems. And nothing happened.
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TalkingAway
(@talkingaway) reported
@HSBC_UK not a massive problem compared to what’s going on in the world right now but I have had a badge notification on my HSBC app now for over 6months , I spoke to you earlier in the year and you said it would be resolved in next update.
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Dewi Jones
(@Dewijones97) reported
Awful customer service by @HSBC_UK
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Donna Marie
(@DoomaMoo) reported
@HSBC_UK Trying to report a scam text my 82 year old father replied to yesterday is an absolute joke! Been transferred to three different people, repeating the same details every time and cannot seem to get any help!! Utterly useless #HSBC
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Cyber Haiduc
(@CyberHaiduc) reported
@HSBC_UK You provide zero support whatsoever, you blood sucking parasites.
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Gareth Griffiths 🏴
(@GEGriffiths) reported
@HSBC_UK have charitable account want to get online banking but don't have the telephone security code, how can I access this please to set up new online account.
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Indie Queen
(@seaside_sophie) reported
@HSBC_UK heard it all now, can’t pay in cash in my own HSBC branch!!! One machine to do it and it is broken, 3 staff standing around that said they’re unable to do 🤯
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Jay Jones
(@Jay_Jones93) reported
@HSBC_UK is there a problem with your call centre today? Been on hold for well over an hour on 3 separate occasions today with no response.
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gbbarkoff
(@woof_gbbarkoff) reported
@HSBC_UK just trying to make an appointment - I haven’t got the branch’s sort code or a customer account number & your message / chat is useless! Help please
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BruceCugny
(@BCugny) reported
@Jo2901TF @HSBC_UK Truly the level of intelligence of management & staff of High Street Banks is appaling. Since you are using French in your post what ******** would they do if you withdrew money from an ATM with a Debit Card on the same account. This is why machines are replacing people rapidly.
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Simon Perrett
(@PerrettSRF) reported
@HSBC_UK, so can you help me speak to a person who can help me? I can't use the HSBC app as I do not have a UK mobile phone, only an NZ one. I have an address in the UK but am not there often, and won't be there for several months, so I can't just visit a branch.
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saurav kumar
(@sauravk2582) reported
@HSBC_UK I have applied for the new bank account some 10days ago and when I mailed the respective branch they told it will take 7 more days to get the account opened. **On calling customer care I was on-hold 30mins and haven't transfer to anyone. You guy's are **** 😡😡
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kevin
(@kevinbacon61) reported
@HSBC_UK Here to help my arse
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GG Potterer
(@GGPotterer) reported
@HSBC_UK Oh please......be serious!! What help can you possibly give other than get people in more debt?
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Nick Mardon 🇺🇦
(@nickmards) reported
@HSBC_UK for them to call me back. Absolutely shocking service and I think I'll just look to close the account because there are many banks that offer a far superior service to this
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saurav kumar
(@sauravk2582) reported
@HSBC_UK @HSBC_UK I applied at HSBC UK, Leicester, City center **If you can't do the thing properly for one customer then why you guy's take up the applicaton for 1000 people
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Joanna Clason
(@joannaclason) reported
@HSBC_UK is there a problem with your call centre today? I've been on hold for over an hour and the chatbot isn't working either.
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✨ Sophetti Confetti ✨
(@Sponkadonk) reported
@HSBC_UK @HSBC Trying to help my elderly father who was scammed via txt, transferred to FOUR different people, none of which understood what I was telling them.. now on hold for 30 minutes apparently being transferred again.. think I’ve just been put on hold and forgotten #hsbc
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Anna Bi
(@AnnaBiba5) reported
@HSBC_UK Over 1 hr on hold 😴 anyone working today?!!
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Ifran
(@Ifran4537) reported
@HSBC_UK Hi, intl customer & I've to say the ph CSRs could do to up their comms style. I just wasted an hr because the 1st rep didn't clearly state "Yeah that's done", the 2nd just ended the call. Then in between there's the auto ph hell that'd frustrate christ! It's 4:00am 😪
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Cerura
(@Cerura) reported
@HSBC_UK Tried it all but I am not in possession of all the data required because I am not an HSBC customer and the POA donor doesn't have a bank account with you. The on-line registration requires a sort code and bank account number. Why is it only HSBC which will not deal with emails?
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Daniel H
(@danielhirschman) reported
Dear @HSBC_UK why do you suck so badly? You flag something as fraud eventough i have NEVER had fraudulent activity. Then you require us to call you and wait for 30+ minutes to address the fraud issue ... Learn from other banks who call their customers if there is an issue!
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Simon Perrett
(@PerrettSRF) reported
@HSBC_UK I'm complaining about how hard it is to contact you. I'm trying to upgrade my UK accounts to Premier but I currently live in New Zealand. I have Premier status in NZ but to get upgraded in the UK I have to ring HSBC's phone service. I've had several problems, to follow.
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Patricia mcmuldrow
(@PMcmuldrow) reported
@Jo2901TF @HSBC_UK How awful 😡
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Darren Cooper
(@ITFC_1978) reported
@HSBC_UK what's going on? Been on phone for 30 mins and still waiting for someone to help. Why don't you staff your helplines properly?
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shelley hastings
(@peckhamshell) reported
@HSBC_UK have been on hold for an hour to you and an hour at lunchtime no answer -after getting a text message to call urgently with ref no. what’s going on? Online banking is just a bot that tells me to call customer services..
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Lottie Linter
(@lottie_linter) reported
@HSBC_UK somebody has sent money an old account I don’t use and I can’t log in to access the money. Apparently my username doesn’t match records even though you gave it to me with my account details. Please can somebody help me?