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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Bourne, Folkestone, Wisbech, Worthing, Ely, Birmingham, Paignton, Newcastle upon Tyne, City of London, Bath, Northallerton, South Benfleet, London, Swansea and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Bourne |
Mobile App | |
| Folkestone |
Mobile App | |
| Wisbech |
Website | |
| Worthing |
Website | |
| Ely |
Mobile App | |
| Birmingham |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Calah Singleton
(@calah) reported
@HSBC_UK It’s still not working…
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Jonathan Hann
(@JonathanHann4) reported
@HSBC @HSBC_UK Trying to get a replacement card - App isn’t working and the number it directs you to ring isn’t recognised… Some help would be appreciated
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Roger Davis
(@RogerDa87136820) reported
@HSBC_UK Perhaps you can update you service status page. According to that, everything is normal!
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Zia Muhammad
(@zia_muhammad) reported
@HSBC_UK No error messages can’t do anything as it just crashes itself.
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Callum Stirling
(@1CallumStirling) reported
@HSBC_UK @thePompeyPope Not mentioning to people that your system is down and the call centres can't access peoples details to help? Just letting them keep calling and wasting their time?
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KP
(@kalliepethers) reported
@BigCheeseFPL @HSBC_UK In having this same issue
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Sharon Cox
(@Sharon_ACox) reported
@HSBC_UK Nope. Still not working!
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Sap1066
(@sap1066) reported
@HSBC_UK I have been trying to set up an account for my child more than a month. Can no longer be done in branch apparently, waited 3 weeks for a card, now your IT is down and the digital key can’t be activated. Why do you make using your services so hard?
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Callum Stirling
(@1CallumStirling) reported
@HSBC_UK completely unable to access any banking or money currently - not via the app/internet/phone. Do I need to physically come to a branch or are they also unable to access customer details currently?
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Callum Stirling
(@1CallumStirling) reported
@JessBuzzing @HSBC_UK Yeah after waiting on hold for 40mins+ I got told their systems are down and they can’t access any customer details. Unable to help with anything at all. Couldn’t even make a complaint about it!
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Ed Herring
(@MrEd1986) reported
@HSBC_UK What’s the chances of it working at all today? Love it when business can’t transfer or spend money!!!! Useless
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Balázs Jákó
(@Balazs_Jako) reported
@HSBC_UK My card is getting randomly declined. Called customer service at least 5 times already. They keep me transferring from one department to another. The latest is an extra payment I never authorised. Called them again but they couldn’t even identify me…. WTH is going on?
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Street Matron ⚽️❤️ 🇯🇴
(@StreetMatron) reported
@HSBC_UK Still not working!
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Airz
(@Airz41980272) reported
@HSBC_UK I've been a customer over 30 years with #HSBC What's happening now is disgraceful and they need to sort it out I too am I considering from leaving this bank because Personally I think this isn't a bug but it is HSBC Being greedy for money aka Gold Diggers.
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N A U M A N
(@Nauman_Choudry) reported
@HSBC_UK Had 2 payments into my account that aren’t showing? I’ve sent money to myself from another account that is showing, are you aware of these issues? The 2 other banks are Natwest/Barclays.
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Callum Stirling
(@1CallumStirling) reported
@HSBC_UK Also Telephone banking - your whole system is down so your call centre employees can't even access any details. Can't access banking with HSBC in any format today. Obviously kept me on hold for 40 minutes to let me know that though.
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Anand Surve
(@Surve_Anand) reported
@HSBC_UK No. Not working still. App keeps crashing
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Jessica Buzzing
(@JessBuzzing) reported
@HSBC_UK I believe you cannot assist as HSBC are experiencing technical issues - so I’ve been informed 90 minutes later after my initial call
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Mr Sangio Vese
(@TheChiantiKid) reported
@HSBC_UK Customers exaggerating, lying or just sounding very grumpy. Can't be easy having to be nice to people whose own companies are so bloody perfect as to never get anything wrong. App has worked perfectly for yonks. Maybe you should charge for C/As to help improve things? 🙄
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Anand Surve
(@Surve_Anand) reported
@HSBC_UK This has been a problem over 10 days now and still not fixed. @HSBC_UK owes compensation for inconvenience they causing
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Sarah Godfrey
(@sjgodfrey) reported
@HSBC_UK I've just had a text from HSBC saying there is possible fraudulent activity on my account, but when I phoned to speak to someone about it I was told there's an outage and to phone again in 1-2 hours?
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Philip
(@Philip55841875) reported
@HSBC_UK Still problems paying my partnership card by baca from my Nationwide account you keep returning my payment my bank say it’s a problem with HSBC
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Lucy finden
(@FindenLucy) reported
@HSBC_UK It’s still not working? @HSBC_UK
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Capt PAT t Dawson
(@PatTheFatCat1) reported
Wow @HSBC_UK certainly outdone yourselves today! 41 mins+45 secs I‘ve been on hold…only to be told by an agent (finally) that you are having technical issues & could I phone back in a couple of hours? I WILL be adding this to the open complaint I have about contacting the bank!
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Zia Muhammad
(@zia_muhammad) reported
@HSBC_UK It still isn’t working for me. iOS 14
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Danielle O'Dwyer
(@Danniodwyer) reported
@HSBC_UK Just had issue with transfering from monzo to HSBC and they said issues with transfers to HSBC is the issue.
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Zia Muhammad
(@zia_muhammad) reported
@HSBC_UK It just crashes every time I try to login. I’m using iPhone 6s. Don’t know the vet of Hsbc app. I suppose it’s the latest one.
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choccybicbic
(@choccybicbic) reported
@Quriosity7 @HSBC_UK No problem. I did notice pending items were missing and that 'balance after bills' feature wasn't working.
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Izzy H
(@_Smew) reported
@HSBC_UK Still not working for me
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Callum Stirling
(@1CallumStirling) reported
@HSBC_UK App not working properly for weeks so no access to banking other than via telephone. 40 mins on hold today to be told system is down and no services available. No access at all to any banking facility. Time to find a new bank.