HSBC status: access issues and outage reports
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Full Outage Map
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (81%)
- Website (8%)
- Transactions (4%)
- Login (4%)
- Withdrawals (4%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Manchester, Kingston upon Hull, Slough, Hackney, Folkestone, Witney, Newham, Ventnor, and Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Website | 11 days ago |
|
Kingston upon Hull
|
Mobile App | 15 days ago |
|
Slough
|
Mobile App | 1 month ago |
|
Hackney
|
Mobile App | 1 month ago |
|
Folkestone
|
Mobile App | 1 month ago |
|
Witney
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dan (@pizzaboy) reported@pmcniffe @HSBC_UK I just went to a brand and they said it was an IT issue and it’s chill My concern is why haven’t they sent a new email telling everyone this rather than having thousands of customers sweating…
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John Banks (@John_Banks12) reported@HSBC_UK Since no one responds on the hsbc account and Hsbc Australia don't seem to have one, I wondered if you (who I'm also a customer with, could help?
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Pratik Bhongade (@mpratik02) reportedHey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.
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Arthur Scaife (@Arfxyz) reported@22SCAIFE @HSBC_UK I have sent another letter saying resolve in seven working days or I will escalate the matter to the financial services ombudsman. We mean nothing to banks anymore.
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❄️ (@shegszmaestro) reported3. Most concerningly, we are currently unable to process staff salaries. Our employees should not have to suffer because access to our company’s funds has been restricted without a clear reason or a timely resolution. @HSBC_UK
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simon le vans Shadow Home Secretary (@simonlevans) reportedWhy do @HSBC_UK make it so difficult to ask for paper statements? Every year they inform me they are going to stop sending them. I have to wait till they stop to ask for them to resume. Why can’t I do it on the app. Why make me log onto online banking? Poor customer service.
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DamonCarroll_75 (@dscarroll75) reported@HSBC_UK I would like you to get in touch with the branch and find out why these barriers exist This person needs access to a bank account and with the time scale Nov 26 that aint good enough
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AI Enthusiast (@aici_interiors) reported@HSBC_UK is there ANY uk call centre with English- speaking people AND with ability to actually solve an issue? I called 4 times this mont and your Indian call centre has NOT Been trained on proper support! You've gone so downhill with your cost-cutting measures!!
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Aimi Jones (@AimiMcNeill) reportedHi @HSBC_UK Ive had letter from you claiming that you owe me a refund due to historic credit card charges and to reply with my bank acc details on a pre paid form. Not sure if a scam and yr helpline cant confirm. No HSBC branches near me. Help!
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Bernardine Kennedy (Maxwell) (@BerniKennedy) reported@HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.
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Suzanne McGowan (@Suzanne36861284) reported@HSBC_UK are there problems with your mobile app? I haven't been able to connect for days now and not sure if problem is my end or yours?
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Rajat Sonika (@rajat_sonika) reported@HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.
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((( Andrew Sharp))) #RejoinEU* #FBPA🏴 (@MrBlanding) reportedWhy do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds
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Rosie (@rosieerooo22) reportedHusband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.
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hezron941 (@hezron941) reported@HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book
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Em JR (@Rrrrr_EJ) reported@HSBC_UK are there technical issues with your app, this morning. Very strange details being shown when I log on.
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Or Sassur (@Orsassur2) reported@HSBC @HSBC_UK please help me
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Andrew Blumson (@Andrew_Blumson) reported@HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!
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Yvonne Dickson (@YDDelia) reported@HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service
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SK (@kevsam39) reported@HSBC_UK I recently held a credit card account which I have since closed and notified you about this yet you’ve since sent me a letter saying there are unread documents in my folder. But I can’t remember any of my log in details to view them. Can you help?
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Dan (@dmk_dann) reported@financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist
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Ian (@1an3) reported@HSBC_UK You misunderstand the issue - am I eligible or not?
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James Bentley (@JamesBentleyAM) reported@HSBC_UK @JohnnyGill9301 hello, like Johnny I am not an HSBC customer and I need to speak to someone. The number you have provided asks for HSBC account details which I do not have.
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Nick (@iamN_I_C_K) reported@HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?
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just Lyn (@Lyn_1969) reported@HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??
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Nash (@NashNash008) reported@simplyroch246 @HSBC_UK Look what your age mates are doing. Fix up
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Nigredo🇸🇬 (@NeroSiegfried) reportedBeen trying to call your customer care line but none of them are going through @HSBC_UK
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AA (@AzhaAmir) reported@HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .
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Matt (@mattyblinkster) reported@HSBC_UK I know where the local one is and it’s miles away and my mum and elderly people can’t access easily! It’s a shame a bank like hsbc doesn’t get involved in these banking hubs when everyone else seems to be able to ….
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waitingforasnowday (@pepsimpmax) reported@HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?