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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (73%)
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Login (14%)
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Transactions (7%)
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Website (4%)
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Transfer (3%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Guildford, London, Manchester, Chester, Andover, Walthamstow, Liverpool, Glasgow, Cheltenham, Chatham, Ruthin, Derby, Soham, Dundee and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Mobile App | |
| London |
Mobile App | |
| Manchester |
Mobile App | |
| Chester |
Login | |
| Andover |
Mobile App | |
| Walthamstow |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Angie D
(@AngieD89400721) reported
@HSBC_UK please advise if there is an issue with the mobile banking app..? Unable to use …!
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Roger Cullingham 🇬🇧
(@thamesweb) reported
@giridharan78 @HSBC_UK Still failing. What is particularly irritating is that a phone call to HSBC failed to reveal that the problem was at HSBC's end. Only NOW do I find this out. That is the best part of an hour wasted quite apart from the failed logins in the past week. Poor. Very poor.
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Jill
(@Jilliee77) reported
@HSBC_UK How do I speak to a person? My 3 year old doesn't have phone pin so I cannot provide one. And now you've locked me out of MY account. Ridiculous "customer service", it would be easier to break into MI5
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Beth ✨
(@BethanyCodd13) reported
@HSBC_UK what is happening to the banking app? haven’t been able to access it for the last couple of days and it’s still not working- keeps crashing everytime i try and load it up.
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Wynne Mitchell
(@wazzaster) reported
@PPerkin @HSBC_UK Sorry to see this Phil good Customer service is suffering in lots of companies at the moment. I’m sure it’s due to people WFH. Nothing worse than not being able to access your own money. Hope it gets sorted quickly.
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Simon Kingsnorth ⌚️📱💻📚
(@TheKingsnorth) reported
@HSBC_UK hey. Got a new phone and now Business banking mobile app just says “Server Unavailable” all the time. How do I get this sorted so I can use the app again?
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Neil Hayward
(@NeilHayward18) reported
@makurdi5 @HSBC_UK @HSBCUKBusiness After trying for 1hr.34 on the customer service line .. again no luck ... I recieved a email from customer services advising me to access my account to contact them or call customer services both useless .. after 2 weeks I finally sorted this morning after 40 minutes wating .
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Kate 🕊
(@KateEmilyDove) reported
@HSBC_UK I literally couldn’t access my online bank because someone put my mobile number in wrong and blamed me. I’m so stressed. Ringing the @financialombuds ASAP
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ad interim Ltd
(@adinterimltd) reported
@HSBC_UK Business customer - is this the correct account for an urgent business customer enquiry/complaint, please?
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Nathan
(@Nathan82278649) reported
@HSBC_UK your mobile banking app keeps crashing on start up. You need to sort this fast as lots of people cannot do their banking, awful service for a global bank - user testing of app must have been poor.
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Faye Hiscock
(@fayecg89) reported
@HSBC_UK 7 days and still no bank card, the only thing you can do to 'help' is cancel the one supposedly in the post and start the lengthy process again! Can't even tell me when it's been sent and track it! If amazon can be bothered track a tube of toothpaste why not track cards
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Jakub Roj
(@rojjakub) reported
@HSBC_UK Hello, I was in branch yesterday and told I can't open either an international account nor a student international account. They said that what you guys wrote to me (I showed the tweet) is not correct and I can't open the account you sent me. Could you help please? Thanks
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Nicola KW
(@nixiejkw) reported
@HSBC_UK my app is not working yet again. Twice this week! ??
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Kate 🕊
(@KateEmilyDove) reported
Oh and I’ve also been charged over £100 in charges despite literally not being allowed access to my bank accounts bc of incompetence of HSBC. @HSBC_UK give me a free number to sort this, I will take it higher,
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cj19001
(@cj19001) reported
@HSBC_UK now 4 days since I filed a complaint that my online access has been blocked due to an HSBC system GSA System error. No response! This has been going on for weeks! @BBCNews
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Notbot :)
(@Iammilkyjo) reported
@MartinSLewis I’m having a problem with a bank @HSBC_UK about receiving some advice in person. The bank is stating they did not offer advice which led me to extend a mortgage product.
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Nathan Greenidge
(@MrNashor) reported
@HSBC_UK Why is your Internet banking app so bad? Locked out regardless of Key Card password, my security password and finger print? Countless error messages. Not the first time either.
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Kate - W.C.G
(@Wooden_C_Gifts) reported
@HSBC_UK I've been locked out of my mobile banking due to failed attempts.. I've rung but it's asking me for the telephone security number I'm trying to reset! I need to get a cheque deposited... I can't speak to a real person due to my disabilities.. Help...
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bethy⁷
(@bethboo044) reported
@astrotarot23 @HSBC_UK i’m having the same issue!
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Mary Phelan
(@MaryPhelanMP) reported
@HSBC_UK Hi access to my internet banking has been blocked and I can't access my account. Your helpline is now closed. Can you help I need to get this sorted tonight. Live chat not able to help either - I've tried that. Can I speak to someone on the phone tonight to get sorted?
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Kate 🕊
(@KateEmilyDove) reported
@HSBC_UK time to give me a free number to call to complain. Am so fed up with your horrific customer service and £100+ charges because I couldn’t access my online banking which through my investigation was because a staffer put my number in, incorrectly. Taking it to my MP
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Simson 🖐😷☝️
(@SimVooV) reported
@Perseus852 @firstdirect @HSBC_UK Is a lot of hackers trying to access your online banking? 🤔
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cycleoptic💙💚
(@cycleoptic) reported
@HSBC_UK the problem when you use non English call centres.. "I can completely understand, I can imagine how frustrating that must be at times however that's how the HSBC banking is designed." I told them they had succeeded , they didn't get it !
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Ben
(@datalineage) reported
@HSBC_UK @HSBC_UK "There appears to be a problem with your account. Please call Customer Service on 0345 600 2290 for assistance." - customer service is currently closed. Any other way I can resolve this please?
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Digital Pigeon 🇪🇺
(@Torchwood89) reported
Hi @HSBC_UK I closed my account over 10 years ago but now I'm getting emails again. I can't use the online chat because I have to log in/use the app but I am not an HSBC customer any more. I'd like to confirm my account is closed. Any help please?
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Miriam Dyer
(@mimdunelm) reported
@HSBC_UK is there something wrong with the app? Been trying to complete reset password activation only for it to continually fail and give a System Error please try later message. Can you help please? It's a bit frustrating! Thanks.
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Nathan
(@Nathan82278649) reported
@HSBC_UK @AngieD89400721 I’m having issues to. iPhone. Please sort
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Natalie Clara 🥾🌍
(@NatalieCollett) reported
@HSBC_UK Version 2.39.4 i can’t even get online via the website as it asks for a code that is generated via the app. Please can you help?
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Shirva77🏴🏴
(@shirva771) reported
@Jilliee77 @HSBC_UK Same thing happened to me few weeks back someone on here recommend @legit__tools he help me recover my locked account In 30mins. His an expert
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Miriam Dyer
(@mimdunelm) reported
@HSBC_UK Yes still an issue. I've kept trying as advised but apparently tried too many times as have reached maximum allowable attempts. I'm on an android phone.