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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (51%)
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Transactions (16%)
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Website (15%)
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Login (14%)
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Transfer (4%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: Nottingham, Edinburgh, Southwark, Coventry, London, Abbey Wood, St Helens, Slough, High Wycombe, South Benfleet, Croydon, Matlock, Brentwood, Kettering and Coleford.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Transactions | |
| Edinburgh |
Mobile App | |
| Southwark |
Mobile App | |
| Coventry |
Website | |
| London |
Transactions | |
| Abbey Wood |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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sed_1_
(@samdebres) reported
@HSBC_UK awful
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Jake Morrison
(@EiJake) reported
@HSBC_UK It’s a business banking issue. We need a service user number for a bacs facility for our external payroll provider. A specialist hsbc team were supposed to have dealt with it in December.
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Angelevel1
(@Angelevel13) reported
@HSBC_UK I want to talking with anyone in bank necessary and important, please I need help to I want to verify the authenticity of a certificate issued by the bank
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jae
(@labcybetcvnt) reported
@JanusHuw @HSBC_UK Oo sorry I had this problem all thanks to Lab_cyber on Instagram that help me fix mine after a long wait go follow them for help to
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The leylands
(@theleylands) reported
@HSBC_UK joined you on 21 Jan. Can’t set up online banking/app as phone banking details not arrived. Called you and was told they were posted on 27 Jan and I should wait and see if they turn up - Asked for new details to be sent and put on hold for 15 mins. Poor service so far!
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Suntaree Charlton
(@SuntareeCharlt) reported
@HSBC_UK Mr Wilfred Francis Charlton sorry I not understand postcode for a little bit English Can help me please. 🙏🙏
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Nicola Askham #TheDataGovernanceCoach
(@Nicola_Askham) reported
@HSBC_UK help I have a new phone and wiped the old one before I realised that I needed it to set up the HSBC app on my new phone. How can I get the app to work on my new phone now? Thanks for your help.
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Jezz
(@JezzItIs) reported
@HSBC_UK i'm unable to get a log on code from the app to access online banking. I just get a black box where the code should be. Help appreciated :)
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Dave
(@davetyrer82) reported
@HSBC_UK is there still an issue on the mobile banking app for Samsung/android users? I have a Samsung galaxy s9 and the app wont open it just crashes
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Thomas Pitts 🙋🏻♂️
(@ThomasJPitts) reported
@HSBC_UK I've tried to get a response from you for a long time now about an issue I have. I've emailed you, rung you... got nowhere. Months this has been going on.
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Jake Morrison
(@EiJake) reported
@HSBC_UK hi I’ve called four times this morning. Twice the phone has been put down on me (once when on hold, other when transferring me) and then they don’t call me back. I keep having to wait in the queue. Im not doing it again - please can you escalate.
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Just Craig 🚴♂️🥾👬🏳️🌈
(@CB_cycles) reported
@HSBC_UK Been trying to access my account via the app all weekend and it jeeps telling me the servers are down. Sort it out!
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Dylan G.
(@HM892_) reported
@HSBC_UK Hi HSBC, I can log on to Online Banking and Mobile Banking just fine, and I can't send money to new payees, including my landlord (new details), due to a bug with the transaction code generator. (I have spoken with an agent on your website, who couldn't help me.)
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Vincenzo Re
(@vin103) reported
@HSBC_UK I have not been able to log in to my on-line account for 2 days. The telephone Customer Services indicated that there was a technical issue and was being worked on by IT staff. Please advise current status and when problems resolved.
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Lisa McFordy
(@Mixie84) reported
@HSBC_UK Hi. This has been going on for over 24 hours. There is no consistent response on the private message and the app still isn't working. Please can you advise how this can be resolved.
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Marco DiSavoia
(@MarcoDiSavoia) reported
@HSBC_UK Business account. When I told the boy who twice refused me entry ‘am I expected to walk round town with 2k in my pocket again’ he didn’t care! Between the incompetent Rhine service and this I see no reason in staying with you
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John Mcfarlan
(@johndwmcfarlan) reported
@OmarBaig10 @HSBC_UK Complete ly agree ..worst customer service s since Ryanair floated the idea of charging for loos😝
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Suntaree Charlton
(@SuntareeCharlt) reported
@HSBC_UK Mr Wilfred Francis Charlton sorry I not understand postcode for a little bit English Can help me please. 🙏🙏🦶
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Marc Slatter
(@marcjs) reported
@HSBC_UK Can you help, my credit card is not showing on my hsbc app
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little harry hawk
(@littleharryhawk) reported
@HSBC_UK Morley, Leeds. Only 1 machine is the first problem. Staff were as friendly and helpful as ever. Think banks are making a major mistake getting rid of counters. I now have to queue to put notes in. Then queue again for the cheque machine - then find somewhere else for the coins
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Lisa McFordy
(@Mixie84) reported
@HSBC_UK any idea when your banking app will be fixed? I have an android phone and haven't been able to access the app since yesterday evening. Thanks.
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jae
(@labcybetcvnt) reported
@JanusHuw @HSBC_UK Oo sorry I had this problem all thanks to Lab_cyber on Instagram that help me fix mine after a long wait go follow them for help to
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David Horton
(@DavidHo10732784) reported
@HSBC_UK New app is so slow. As is the response on their chat line
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pradeep dube
(@pradeepdube2016) reported
@HSBC_UK please help me with my HSBC business account application status as every time I called the HSBC customer service they are not able to provide any update & it seems they themselves are confused as everyone is providing different answers which is not matching
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Nicola Askham #TheDataGovernanceCoach
(@Nicola_Askham) reported
@HSBC_UK What time is the line open? It is very frustrating that it can't be resolved without a phone call. I am on working calls most of the working day.
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David
(@davidskipp85) reported
@HSBC_UK i understand why you block someone's card due to possible fraud. Buy why on earth would you not reach out to that person to check if it was them, or to call them or message them to get in touch. You just block cards and do nothing... shambles #hsbc #hsbcuk #hsbcshambles
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Louis Neethling
(@deafdirector) reported
@HSBC_UK just used a relay service to find out why my credit file is not correct -HSBC credit card for 20years not on file - been passed from pillar to post. Now told it’s because of me not signing a GDPR paper to share my financial details 🙄 Impossible to rectify #nightmare
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Jeff Gaines
(@pewseysurfer) reported
@HSBC_UK Impossible to log in to online banking at the moment, delays of many minutes, is there a problem?
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shyamsunder karanam
(@kshyamsundersrd) reported
@HSBC_UK Hello, I am trying to access my account via mobile app where the correct dsk is not accepted. And tried forgot dsk and followed the process but I am not receiving OTP on my mobile. And it's locked now. And I can't call help line as it's ISD for me and costs me huge
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Yuran Parody
(@hotyuran) reported
@HSBC_UK currently have 1 financial ombudsman and 2 internal complaints filed with HSBC what a **** show of a bank