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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of HSBC reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (20%)
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Transactions (11%)
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Login (10%)
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Withdrawals (1%)
Live Outage Map
The most recent HSBC outage reports came from the following cities: London, Hatfield, Lewisham, Reading, Notting Hill Gate, Newport, Leyland, Coventry, Bury, Pinner, Manchester, Daventry, Winchester, Halesowen and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| Hatfield |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Lewisham |
Mobile App | |
| Reading |
Mobile App |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Frost
(@FrostMarkDesign) reported
@HSBC_UK What is the reasoning for not giving appointments? I can't go all the way down there on the off-chance I might get seen. I would expect my bank has more respect for my time than that.
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Adina Dudau 🕷️
(@AdinaDudau) reported
@HSBC @HSBC_UK is just lovely. Can't log in online so called - no one available and through a zigzag of automated messages they hang up. Tried the online chat, it's a bot who offers no resolution. To speak to a person I must log in. Which I can't. Excellent customer service 🤬
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LadyPas
(@lady_pas) reported
@HSBC_UK worst ‘help’ ever - error happening on online banking, try to contact you and end up in a loop on website page to page from Help page to customer support, ‘live chat’ is just more links back to Help page, phone lines closed, customer support suggests back to live chat 🙄
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Carly shaw
(@carlyjoshaw) reported
@HSBC_UK your app/ online servicing is rubbish for trying to update your direct debit amount for credit card. Should be far simpler to change and would therefore help customers to pay more than their minimum payment
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Claire Ranger
(@ClaireRanger) reported
@HSBC_UK your not thinking of your customers when you close down your town banks. Its a disgrace. Personel service is the way forward. @Lloydbanks wouldnt do this.
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💙 Olly Cripps 💙
(@CrippsCorner) reported
Hi @HSBC_UK @nsandihelp I've been trying to buy more premium bonds the last couple of days but the transactions keep getting declined. I realised I never updated my address... have now done so, but still they get denied asking me to check my details match!? Can you help 😔
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DigiBot
(@DigiBot) reported
Just tried to buy the dip for the first time in months, only to find out @HSBC_UK have banned me from spending my own money on crypto.. I guess I missed that announcement. Who ******** do they think they are, I’ll be moving banks this week I guess. Just shows how scared they are!
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Susan
(@crepesusan) reported
@chessterminated @BorisJohnson @HSBC_UK Why not the surveyors/valuers, after all they confirmed the properties were suitable securities. What about those without mortgages, should the lenders pay for them. This is 💯 down to the builders and planners
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Melania Sciscio
(@La__Mela) reported
@ChloelWilliamsx @HSBC_UK Just imagine: I can't access to my bank app or online banking and there is a message which tell me "call our customer care". Oh lord, I'd like to... but it looks impossible !! #HSBCuk is the worst nightmare ever!!
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Steven Haydon
(@stevenhay123) reported
@HSBC_UK impossible to get hold of. Rejected for credit card despite experian rating of 996. Called number to find out why and number needs account details. I can't get account details as u rejected my application. Contact no on Web for non HSBC customers is not recognised.
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Kristina_777_💙_⚡️🧜🏾♀️☀️🧘🏾♀️
(@K_Mac_777) reported
@HSBC_UK No problem.
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Kevin Akio
(@Kevin_7a) reported
@HSBC_UK I am in other country and I want a support. I need a contact whatsapp or Skype from HSBC UK
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thegraycat
(@thegraycat) reported
@HSBC_UK Thanks for financing my move to @mbna with a nice £50 for being on hold for so long today. Utter disgraceful customer service.
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Skyler
(@SkylerDevops) reported
Hello @HSBC_UK, when are you going to start taking appointments in England? I’ve reached out to your chat support, they say upgrade of accounts can be done by phone. I’ve tried calling your phone support, they say it’s only face to face.
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Mark Frost
(@FrostMarkDesign) reported
@HSBC_UK Trying to book an appointment to sort out my mobile banking (which isn't working). Local branch is Barnet - try to get an appointment online for any date, and it says nothing is available (20 mile radius). What's going on?
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Shani
(@Shani_intheUK) reported
@HSBC_UK shocking service today. Simple query and have been put on hold for over 1 hour!
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Akerov
(@Akerov1) reported
@HSBC_UK Once again another 20 minute wait to make a payment takes all of my payees details then hangs up.. If there is a problem with making the payment say before hand.
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Jason Snell 〓〓
(@JasonSnell73) reported
@g2vdunn @HSBC_UK I had one from Spotify yesterday. Don't have an account. Every time I block the number another number starts #SCAM
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Gary King 💙💛
(@ThisIsGaryKing) reported
@HSBC_UK is there actually anybody in your call centre interested in good old fashioned customer service or do I need to take my business banking elsewhere? #notaskingforafriend
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Abby CURTIS
(@CurtisAbbi) reported
@DrOlusesan @HSBC_UK A friend just confirmed this to me now. Her @HSBC_UK account was also blocked. There seems to be a FRAUDULENT automated call people are receiving regarding HMRC telling them to press 1. These fraud guyz are evolving. May God help us
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Jim Edwards
(@howlingmadjim) reported
@HSBC_UK cant get through to anyone on live chat can anyone help me on here please
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Charles Roberts
(@Charles545587) reported
. @HSBC_UK I have found the process of opening a premier account so slow and problematic that I am exhausted by constantly chasing your team to get to the next step. Should it take a month to open a current account with a prefix of Premier?
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SD Talent Management
(@sdtm_sd) reported
@HSBC_UK Im so fed up with your wait times and lack of help when someone does eventually pick up.Ive been on hold for a combined total of 51 minutes, transferred 3 times and been offered yet another number to call! How are all other banks managing and you're not!
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Rhi
(@cardiff_writer) reported
If you get a spam text report to 7726. Got that bit of info from @HSBC_UK website after another phishing text.
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Gary
(@garycarrigan) reported
@HSBC_UK my parents have spent three hours in queues this week in relation to a section75 claim. Nobody has answers the phone yet they had a survey today to ask them how they dealt with their query!! Please can you help sort a call back for them.
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Mohammed Kamaldeen.O
(@Camardean) reported
@DrOlusesan @HSBC_UK 2/2 they are using the money to buy clothes in US,he had to block his account and went immediately to GTB the next morning..Thank God for been swift enough,the money never comot his ledger account..but long story short..it took two months after writing the company his account was
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Otitoloju
(@Otitoloju13) reported
@Camardean @DrOlusesan @HSBC_UK Had the same issue with 2 banks. GTB were able to refund but Union Bank failed. The thing pain me die
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Steve
(@SteveandNat) reported
@HSBC_UK @Shelter You people will stop at nothing to get peoples business.but here's the thing your customer service is shite and always will be because you dont give a toss about the customer
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Karen
(@Capri544) reported
Been on hold to @HSBC_UK for 24 mins??? The music is bloody awful as is their service
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Jem
(@JemmaPownall) reported
@HSBC_UK I transferred winnings from my @paddypower account but I’ve never received the money, yet HSBC say they can’t trace it, and PP say they need proof from HSBC, except it takes an hour just to get through to HSBC! I’d just like my money, yet customer service is shocking!