HSBC status: access issues and outage reports

Problems in the last 24 hours in Great Malvern, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Great Malvern, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (57%)
• Login (26%)
• Website (9%)
• Transactions (7%)
• Withdrawals (2%)

Live Outage Map Near Great Malvern, England

The most recent HSBC outage reports came from the following cities: Great Malvern.

City	Problem Type	Report Time
Great Malvern	Transactions	6 days ago
Great Malvern	Mobile App	9 months ago
Great Malvern	Transactions	1 year ago
Worcester	Mobile App	2 years ago
Worcester	Login	2 years ago
Droitwich	Mobile App	2 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Great Malvern, England

Latest outage, problems and issue reports in Great Malvern and nearby locations:

• 
  Manuel (@da51lva) reported 3 minutes ago from Bromsberrow, England

  @HSBC_UK how awful that customer service puts the phone down on me when I have a transaction on my account which is fraudulently debiting soon. Call me ASAP or facing the consequences if no available funds to pay for the bills

• 
  Manuel (@da51lva) reported 16 minutes ago from Bromsberrow, England

  @HSBC_UK I tried and you put the phone down. Been waiting for ages just for you to disconnect the call 👎😠😡

• 
  Andy Downing (@DowningAndy) reported 17 minutes ago from Dymock, England

  @HSBC_UK Wondering if there is any company with worse customer service. Multiple phone calls followed up by letter but no attempt at resolution.

• 
  Andy Downing (@DowningAndy) reported 18 minutes ago from Dymock, England

  @HSBC_UK Trying to report blatant fraud on my business account but impossible to get through. Not a good look!

• 
  Andy Morgan - 🇺🇦 Volunteering #B2022 (@FrenchWarrior72) reported 38 minutes ago from Worcestershire, England

  @HSBC_UK Is there a problem with the app, it says service unavailable, when trying to login! Can't use online platform as you need to the app.

• 
  Andy Downing (@DowningAndy) reported 53 minutes ago from Dymock, England

  @HSBC_UK Business Banking have broken me. Completely ignoring letters, emails and phone calls. Only option is lawyer. Appalling service

• 
  Andy Downing (@DowningAndy) reported 55 minutes ago from Dymock, England

  @HSBC_UK Still ignoring phone calls, letters, emails so I have had to resort to the Financial Ombudsman. Any time now the automated response will tell me to email again. Truly shameful service.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louise Mandry (@LouiseMandry1) reported 5 minutes ago

  Just rung the number for new customers to book an appointment to open a savings account for my child. Automated system useless, asked for my sort code (doh, I am a new customer so don't have one). Now losing the will to live on hold. @HSBC_UK @HSBC @poorservice

• 
  Shelley (@Wifeandmother_) reported 7 minutes ago

  Morning @HSBC_UK. Is it possible to gain third-party access using an EPOA. I've tried the website, but the application form appears to be for POA requiring a registration code that I obviously don't have. The EPOA isn't registered. Thank you

• 
  Vicky 'Time For A Colourful Metaphor' Coules💙 (@victoriacoules) reported 7 minutes ago

  @HSBC_UK I sent a DM right away - nothing. Again, I want to speak to a Human Being about why you randomly changed our account name and how I change it back to what it was. Please don't send a fatuous 'please DM us' response, I had this problem before so maybe I should find another bank.

• 
  ed francis (@pompeyhedge) reported 8 minutes ago

  @geekmasterflex @HSBC_UK Sorry to hear that. I think it's only s21 ultra phones. Luckily I have a spare phone, but still not working on this one.

• 
  Syl (@b3yondword5) reported 9 minutes ago

  @HSBC_UK Did this, and you still can't close the account. Instead, was redirected to the useless options on your site. Again. Utterly pointless to contact you on here if you are unable to action the most basic of tasks, either. Another huge waste of time.

• 
  Andrew (@AndrewRodsley) reported 14 minutes ago

  @HSBC_UK have you tried dealing with yourself recently? It’s impossible to resolve the simplest of queries. Nobody is able to help, and the call centre put me on hold just before closing!

• 
  mo (@mo22195150) reported 15 minutes ago

  @HSBC_UK how do you get a customer no for online banking when you only have a credit card. cannot get onto the app to register without it?

• 
  Syl (@b3yondword5) reported 17 minutes ago

  @HSBC_UK Your chat support is abysmal. All I am trying to do is close a zeroed out Flex Saver account and they can't manage that much. Why have you removed the option to private message via the dashboard? I refuse to spend hours on hold on the phone for such a basic task!

• 
  bethanlloydd (@Bethanlloydd) reported 17 minutes ago

  @HSBC_UK @HSBC why are all my cards being declined despite your customer service saying there is nothing wrong and no block in place? Please explain… I have no way of paying for anything now. Time to switch banks 🙃🙃🙃

• 
  Vicky 'Time For A Colourful Metaphor' Coules💙 (@victoriacoules) reported 18 minutes ago

  @HSBC_UK Please read my message. This is appalling customer service. I had this problem recently, where it's like pulling teeth getting any help from this bank. Not recommended, folks, I'll be looking for another bank that has some sort of customer service!!!