HSBC

Is HSBC down in Great Malvern, Worcestershire, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Great Malvern, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Great Malvern and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Great Malvern, Worcestershire, England 11/23/2025 22:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (63%)

    Mobile App (63%)

  2. Website (17%)

    Website (17%)

  3. Login (13%)

    Login (13%)

  4. Withdrawals (4%)

    Withdrawals (4%)

  5. Transfer (4%)

    Transfer (4%)

Community Discussion

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HSBC Issues Reports Near Great Malvern, England

Latest outage, problems and issue reports in Great Malvern and nearby locations:

  • DowningAndy Andy Downing (@DowningAndy) reported from Dymock, England

    @HSBC_UK Still ignoring phone calls, letters, emails so I have had to resort to the Financial Ombudsman. Any time now the automated response will tell me to email again. Truly shameful service.

  • DowningAndy Andy Downing (@DowningAndy) reported from Dymock, England

    @HSBC_UK Trying to report blatant fraud on my business account but impossible to get through. Not a good look!

  • DowningAndy Andy Downing (@DowningAndy) reported from Dymock, England

    @HSBC_UK Wondering if there is any company with worse customer service. Multiple phone calls followed up by letter but no attempt at resolution.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • leebatty Lee Batty (@leebatty) reported

    @HSBC_UK Now been on hold for 3hrs 40 mins waiting for help with business interned banking. I’ve spoken to 6 different people this week and no one seems capable of helping.

  • ldcvia LDC Via (@ldcvia) reported

    @HSBC_UK I emailed 2 days ago, tweeted yesterday. No reply, no acknowledgement. No access to company account 2+ weeks, can’t get through on the phone. All I want is for someone to do what should have been done in the first place: deactivate an old, dead security token.

  • EvieHarper12 Evie Oakford-Harper (@EvieHarper12) reported

    @HSBC_UK I am loosing my patience with your help guides online. I need to reset a digital secure key password but the option doesn't appear in my app (like the screenshot). Your chatbot refers me to the guide.

  • mosajad Mohammed Sajad (@mosajad) reported from Birmingham, England

    @HSBC_UK been on the phone from 3pm. Over 4 hours and you have cut me of 3 times. "busier then usual times" such poor service. Time to move to a more reliable provider. Standards have dropped. 😔 As a business account you clearly don't value.

  • Faiz8925 Faiz (@Faiz8925) reported

    @HSBC_UK Morning I responded on PM not sure if I’d get the help needed as it seems to be diverting to online to get help again!!

  • ThomasJPitts Thomas Pitts 🙋🏻‍♂️ (@ThomasJPitts) reported

    @HSBC_UK Can someone please give me a straight answer? What is going on with my accounts? No one seems to be able to help me in any way at all.

  • louisblacker8 Louis Blacker (@louisblacker8) reported

    @HSBC_UK been on hold for almost 4 hours off and on due to suspected fraud on my business account. Being passed about with no answers. Shocking service

  • andrewjscott Andrew J Scott 🐧 (@andrewjscott) reported

    Your business banking service @HSBC_UK is a joke. 2 hours on hold still no answer. You've sent me a letter saying you're going to shut down an account and to call, but I can't get hold of anyone by any channel. We will not be opening more accounts you. Long live challenger banks.

  • mosajad Mohammed Sajad (@mosajad) reported from Birmingham, England

    @HSBC @HSBC_UK still here plodding along waiting for you to answer. If anything I could crown you the worst customer service in the UK. #time #money #badservice

  • jasperkitten Wendy (@jasperkitten) reported

    Sod's law: I waited 75 minutes for a call back after opting for one rather than wait on hold for an @HSBC_UK customer agent earlier. The minute I nipped to the loo, the phone rang. Of course it did. Luckily, literally by the seat of my pants, I managed to answer it....