HSBC status: access issues and outage reports

Problems in the last 24 hours in Great Malvern, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Great Malvern, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Great Malvern, England

Latest outage, problems and issue reports in Great Malvern and nearby locations:

• 
  Andy Downing (@DowningAndy) reported 1 minute ago from Dymock, England

  @HSBC_UK Trying to report blatant fraud on my business account but impossible to get through. Not a good look!

• 
  Andy Downing (@DowningAndy) reported 37 minutes ago from Dymock, England

  @HSBC_UK Wondering if there is any company with worse customer service. Multiple phone calls followed up by letter but no attempt at resolution.

• 
  Manuel (@da51lva) reported 39 minutes ago from Bromsberrow, England

  @HSBC_UK I tried and you put the phone down. Been waiting for ages just for you to disconnect the call 👎😠😡

• 
  Manuel (@da51lva) reported 41 minutes ago from Bromsberrow, England

  @HSBC_UK how awful that customer service puts the phone down on me when I have a transaction on my account which is fraudulently debiting soon. Call me ASAP or facing the consequences if no available funds to pay for the bills

• 
  Andy Downing (@DowningAndy) reported 41 minutes ago from Dymock, England

  @HSBC_UK Business Banking have broken me. Completely ignoring letters, emails and phone calls. Only option is lawyer. Appalling service

• 
  Andy Downing (@DowningAndy) reported 53 minutes ago from Dymock, England

  @HSBC_UK Still ignoring phone calls, letters, emails so I have had to resort to the Financial Ombudsman. Any time now the automated response will tell me to email again. Truly shameful service.

• 
  Andy Morgan - 🇺🇦 Volunteering #B2022 (@FrenchWarrior72) reported 53 minutes ago from Worcestershire, England

  @HSBC_UK Is there a problem with the app, it says service unavailable, when trying to login! Can't use online platform as you need to the app.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nistaghm (@nistaghm) reported 6 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  🆁 (@CapitalR) reported 7 minutes ago

  Last night someone in Turkey attempted to fraudulently use my credit card. I only used it for the hotel and flights for the Fenerbahçe away game. I didn’t use it in Istanbul at all 🤔 Unbelievably @HSBC_UK didn’t want me to cancel my credit card - i had to demand it. WTF? 😳

• 
  AA (@AzhaAmir) reported 8 minutes ago

  @HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .

• 
  Peter Croden (@Peter_Croden) reported 8 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs

• 
  Dan (@pizzaboy) reported 10 minutes ago

  @pmcniffe @HSBC_UK I just went to a brand and they said it was an IT issue and it’s chill My concern is why haven’t they sent a new email telling everyone this rather than having thousands of customers sweating…

• 
  Dan (@dmk_dann) reported 12 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Shiv Raghav (@ShivRaghav_0369) reported 16 minutes ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 16 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  Simon Heron (@siheron) reported 16 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.

• 
  Tim Huckle (@timhuckle) reported 20 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.