HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Sheila Jardine (@SheJardine) reported 7 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  GAZZA P (@wetgaz1329) reported 22 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 51 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  Marie McKenna (@mazzamac1969) reported 60 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  hezron941 (@hezron941) reported 36 seconds ago

  @HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book

• 
  Nomad (@_londontrader_) reported 5 minutes ago

  @HSBC_UK crap service

• 
  Abbie (@Abbielou30) reported 14 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!

• 
  Suzanne McGowan (@Suzanne36861284) reported 14 minutes ago

  @HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office

• 
  Linda Seeley (@lindawba) reported 17 minutes ago

  @TeddyLeppington @HSBC_UK Did they say it can take up to 70 days? I've been chasing my money for several weeks without success. It's with them I believe but not showing in my account. I hope the ISA transfer out team is more competent because once it's there I'm taking it out. Disgraceful service.

• 
  AI Enthusiast (@aici_interiors) reported 21 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Simon Stockley (@si78475) reported 23 minutes ago

  @HSBC_UK Hi, I havent received my debit card sent to Thailand and your chat/messaging isnt working error 1007. Please help arrange a replacement without calling.

• 
  TS (@PZR311067) reported 24 minutes ago

  @HSBC_UK @rosieerooo22 Same with us, a/c upgrade on joint account, did 5 Hard searches each on our credit file because you upgraded to wrong account, and to fix it you did more, complaints team a joke, now with FOS to sort as in one go you have destroyed a perfect credit rating.

• 
  Superficialsupermum (@superficialmum) reported 30 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Nick (@iamN_I_C_K) reported 30 minutes ago

  @HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?