HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  GAZZA P (@wetgaz1329) reported 21 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Marie McKenna (@mazzamac1969) reported 34 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 58 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Sheila Jardine (@SheJardine) reported 58 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lynn Hamer (@evilbluebird) reported 4 minutes ago

  @HSBC_UK I have been locked out of my account,on my iPad with your mobile banking app. I have been on the phone trying to speak to someone,in a different country,to rectify this problem. Unfortunately the people who you employ,have not been able to help me one bit 1/2

• 
  Tim Huckle (@timhuckle) reported 14 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Simon Heron (@siheron) reported 19 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.

• 
  Paul Richardson (@PaulGRichardson) reported 20 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?

• 
  Shiv Raghav (@ShivRaghav_0369) reported 20 minutes ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  Superficialsupermum (@superficialmum) reported 22 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  SP (@upsteve1) reported 23 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  Grenville Mills (@GrenvilleMills) reported 24 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Diane Hackney (@dithespy50) reported 26 minutes ago

  @HSBC_UK what a mess of a banking service you are!! Disgusting. And no I don't want to DM you because nothing happens thereafter!! You shouldn't be allowed to call yourselves a bank!

• 
  Anthony Jones (@cardiijolliest) reported 26 minutes ago

  @HSBC_UK I have tried to log on to my business account but receive the message that the server is not available. Your website says that online banking is working normally. Is there a problem?