HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  GAZZA P (@wetgaz1329) reported 19 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Marie McKenna (@mazzamac1969) reported 21 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 25 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Sheila Jardine (@SheJardine) reported 31 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mike Tims (@Mike_Tims) reported 3 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  Jo Kemp (@kempettes) reported 5 minutes ago

  @HSBC_UK circle of doom means HSBC app will not open. Same is true of HSBC business app. Meanwhile 2 rival banking apps working perfectly this morning..

• 
  Iainblue (he/him)🌈 (@IainMacDonald17) reported 6 minutes ago

  @HSBC_UK dear hsbc I’ve banked with you for 40+ years why is it my brand new card contactless is not working I’ve had it 2 days it worked at @Se_Railway this morning and now isn’t?

• 
  John Kefas (@kefasjohn) reported 6 minutes ago

  @HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2

• 
  Priya Samuel (@PriyaSamuel1) reported 9 minutes ago

  @HSBC_UK your service is rubbish. Can only apply for an ISA by mobile phone app or going into a branch. This service should be accessible through online banking and phone banking. Useless bearing in mind number of branches closed

• 
  Gallagher (@MJPGallagher) reported 10 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

• 
  Vishal Dutta (@Vishaldutta) reported 14 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  AI Enthusiast (@aici_interiors) reported 15 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Yvonne Dickson (@YDDelia) reported 15 minutes ago

  @HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service

• 
  trauma doc (@docborderless) reported 19 minutes ago

  @HSBC_UK Problem is still on, no ingo grom Managers no one seems to care. Ive eent you a dm