HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  GAZZA P (@wetgaz1329) reported 6 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 16 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  Marie McKenna (@mazzamac1969) reported 33 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 42 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zooby (@MZH23) reported 8 minutes ago

  @AmazonHelp @HSBC_UK cannot make any purchases now on amazon with hsbc card. HSBC say its vendor issue. Amazon say its bank issue. What a joke. Never had this problem into now. Guess I gotta join for another bank.

• 
  prem sai charan (@premsaicharan) reported 8 minutes ago

  @HSBC_UK Do NOT use @HSBC. Their customer care is completely incompetent. Dealt with an agent who didn't understand a word I was saying and just blocked my account out of nowhere. Worst customer service ever. #BadService #HSBC

• 
  Pratik Bhongade (@mpratik02) reported 12 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Simon Stockley (@si78475) reported 13 minutes ago

  @HSBC_UK I'm unable to call internationally and would incur high cost for a delivery issue not my fault.Please provide a secure online way to resolve this.

• 
  Mark (@MorganMF9867) reported 16 minutes ago

  @simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.

• 
  Tim Huckle (@timhuckle) reported 23 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Vishal Dutta (@Vishaldutta) reported 23 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  Jason Roberts (@AdvocateRed7) reported 23 minutes ago

  @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???

• 
  Polly1954 (@Polly004f) reported 23 minutes ago

  @HSBC_UK My question was how to log in without a qr code. How can I scan a qr code when using the device with the scanner to try and log on to the website. For clarity I only have one device.

• 
  Jack Harris (@pengTen) reported 26 minutes ago

  @HSBC_UK No service all day. You have closed my business essentially, and I am now at a loss. I will be closing my account on Monday