HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  GAZZA P (@wetgaz1329) reported 7 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 26 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  Marie McKenna (@mazzamac1969) reported 34 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 40 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tony McFarlane (@TonyMcFarlane2) reported 5 minutes ago

  @HSBC_UK why is it so difficult to set up a standing order? Can’t do it on app, can’t get into online banking, virtual assistant no help, found round in circles

• 
  Alex De La Garza (@alex_goteam) reported 5 minutes ago

  @HSBC @HSBC_UK please do the right thing and help Penny with her account!

• 
  Paul Bingley (@PaulBingley) reported 5 minutes ago

  @HSBC_UK, please explain why I suddenly can't access my banking details and I'm being asked to activate a Digital Secure Key on the app?

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 14 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  Ben (@Ben38695291) reported 15 minutes ago

  @HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account

• 
  Simon Heron (@siheron) reported 17 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.

• 
  Ad (@Sidaway_) reported 17 minutes ago

  @HSBC_UK think your service is second to none, the app is brilliant, and being able to update my phone number within minutes is a game changer. 👌🏼

• 
  TheDiggers (@TheDiggers4) reported 23 minutes ago

  @Peter_Croden @HSBC_UK Same. Must be a glitch of some sort. Good to know it's not just me.

• 
  John Warren 🇺🇦 (@Sionilo) reported 26 minutes ago

  What a heap of crap @HSBC_UK has become, changing login details on new iPad and it crashed (might be our fault??) but absolutely no help from the ‘Delhi’ 😡 phone line. Now need to go to a branch 30 miles away to sort out. #switchcoming #tamping

• 
  Mike Hawkins🇪🇺🇬🇧 🇺🇦 (@mikecllr65) reported 27 minutes ago from Whitehaven, England

  @HSBC_UK trying to transfer money from one account to another despite assurances that it’s been done this will be now be my 4 call to your call centre to try and get it done truly shocking service 🤬🤬 simply not a good experience