HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  GAZZA P (@wetgaz1329) reported 19 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 37 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  Marie McKenna (@mazzamac1969) reported 48 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 49 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Catherine Scott Paul (@cspbordarhouse) reported 8 minutes ago

  @HSBC_UK we cannot access mobile accounts or desktop for our business accounts do you have a problem? Wrote a private message 2 hours ago but still no response!

• 
  Lewis George Hayter (@LuigiDelHaytero) reported 13 minutes ago

  @HSBC_UK I found a hsbc cheque on my driveway, I've tried calling the bank its not going through to anyone. Is there anyway you can help me return this cheque to the right person?

• 
  Kamal Chawla (@kamalchawla) reported 13 minutes ago

  @HSBC_UK @zaracottrill If we delete and install again, how are we going to log in back, isnt the login code via app only?

• 
  Chinomso Uzoeto (@chinomsouzoeto) reported 15 minutes ago

  @shegszmaestro @HSBC_UK I think the most infuriating thing about this is that they're not giving any reasons for the accounts not still being blocked, and no timeline either! @HSBC_UK you guys need to fix up.

• 
  Vishal Dattani (@VishalDattani8) reported 19 minutes ago

  @HSBC_UK I need to use the mobile site to login to check my investdirect account but it takes me about six ******* times to finally log in. Before I used to get to the approval stage and it would automatically open up my dashboard but on no you had to ruin it.

• 
  Ian (@iancharris) reported 22 minutes ago

  Noting there is no "counter service" in the bank at all on a Saturday so nothing complex can be undertaken. Not an issue for me as my local @HSBC_UK shut years ago.

• 
  J (@jaysta1979) reported 23 minutes ago

  @msparkled @HSBC_UK @HSBC_UK agreed. Absolutely useless. A terrible product. With all their profits you'd think they would make a better effort at the app especially the cheque feature. More than once I've had to go to a post office as the app failed and the branches are closed.

• 
  Steve Pratley (@stephenpratley) reported 25 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  ❄️ (@shegszmaestro) reported 25 minutes ago

  7. @HSBC_UK, please treat this as an urgent escalation: Explain why the account has been blocked Restore access without further delay Help resolve the bounced Direct Debits Enable us to pay our staff immediately

• 
  Charlie Goldsmith (@CharlieGLusaka) reported 27 minutes ago

  @HSBC_UK I sent money from my account with you to my son’s @Revolut bank account yesterday and today (details matched fully); but he has not, it turns out received either, creating problems and stress. Please could you explain where you have put my money, and why I wasn’t told?