HSBC down? Current status and problems in Edinburgh, Scotland

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (60%)
• Login (25%)
• Website (8%)
• Transactions (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Marie McKenna (@mazzamac1969) reported 8 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Piyush Gupta (@piyush_gupta198) reported 7 minutes ago

  @HSBC_UK I've changed my mobile device. Have tried 3 times for a new activation code but not getting the text. On hold with customer service for 35 mins and counting. Please help!

• 
  Alex Darby (@TrentTech) reported 9 minutes ago

  The new UI in the @HSBC_UK mobile banking app is awful. For example, where you used to be able go into an account and see all the info at a glance, you now have to swipe down to see the info. The overall UX of it is ironically more complicated due to the "simplified" UI.

• 
  Roisin (@roisinrogers) reported 11 minutes ago

  @HSBC_UK your new app is terrible please go back to the old one!!

• 
  Morningbird (@southgate_penny) reported 12 minutes ago

  @HSBC_UK @nationaltrust It’s a tiny tiny start. Now, to make up for the presumably absolutely massive amounts you have invested in fossil fuels over the past 40 decades could you please make sure no more are taken down and millions more planted. We need billions of trees now.

• 
  Alpha Persei (@PerseiAlpha) reported 14 minutes ago

  @HSBC_UK It wasn’t an enquiry, it was a grumble. I have to approve payments via your fraud team, who are working from home. My point was that this is not secure at all. I am giving confidential information to someone overseas, sitting in a room with other people around.

• 
  Edwin White (@edwin_white24) reported 14 minutes ago

  @HSBC_UK @Bubsey4 Also having this problem @HSBC_UK - I'm on an iphone using the most recent version of the app available on my phone.

• 
  Naveed Khan (@NaveedPKi) reported 15 minutes ago

  @HSBC_UK Appalling service standards..spent nearly 3 hours to unblock a card (nor prior comms) but futile....no one knows what they need to do...dont have the courtesy to call back when they disconnect your call. #shame to it highest

• 
  Puneet Dokania (@puneetdokania) reported 18 minutes ago

  @HSBC_UK u literally know how 2 destroy someone’s mood & day. Gosh such terrible service Plz accept dat ur voice recognition system is just useless & demolish it 100% also can u plz call back once d call is disconnected after 20-30 mins of horrible exp f explaining d situation?

• 
  Helen Wilson (@HelenWilson34) reported 18 minutes ago

  @warnerhotels when the funds will be returned immediately. You won’t action without a letter from @HSBC_UK. So in theory could take me nearly 3 months for refund. Got to love your zero compassion/ consideration for grieving family & insist on adding stress at a truly awful time.

• 
  Matt Crowson (@centuryantique) reported 19 minutes ago

  @copperdale @HSBC_UK It’s no surprise that when independently measured, their service standards are awful compared to other banks. The figures are on placards in the branches, and they’ve been consistently terrible for years.