HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Sheila Jardine (@SheJardine) reported 12 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  Marie McKenna (@mazzamac1969) reported 15 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  GAZZA P (@wetgaz1329) reported 40 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 50 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abbie (@Abbielou30) reported 8 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!

• 
  Tim Huckle (@timhuckle) reported 8 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Hello Newman (@goodbyenorman) reported 10 minutes ago

  @HSBC_UK Terrible. No information was sent on this by email. By taking the app offline when even logging on over the desktop requires a 6 digit app-generated code, you're de-banking customers for 2 hours.

• 
  Christine Mcgeorge (@ChristineM5051) reported 13 minutes ago

  @HSBC_UK I've spent three days trying to resolve a problem with HSBC. Perhaps you can help. Online bonus savings account. My understanding is that if I withdraw anything I lose the bonus part of the interest for that month. Is that right

• 
  SuperStar (@kevensantos118) reported 14 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.

• 
  Gary C (@HamstringTownFC) reported 14 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Ashleigh Pirie (@MissAshleighP) reported 17 minutes ago

  Desperate measures but has anyone had to deal with @HSBC_UK ? Their app is the appalling, unless their strategy was to make it the most anti-user friendly app, then give them an award! I just wanted to make a payment. *******! #HSBC #uxdesign

• 
  @BigBaggie20AM3D (@BigBaggie20AM3D) reported 18 minutes ago

  @CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?

• 
  Ben Wilkins (@Wilks1985) reported 19 minutes ago

  @HSBC_UK hi, I have been trying to access the hsbc app all day and the account page won't load. I get an error saying 'there was a problem connecting to our servers please try again later'. Is there a known problem?

• 
  Luke Holbrook (@Holbrookshots) reported 21 minutes ago

  @HSBC_UK hi guys. Is it possible to get a custom bank statement generated? A support agent told me yesterday that it was possible, but now another one is saying it isn’t. It’s 2026 & other banks do this - especially since it’s for a business loan application.