HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Marie McKenna (@mazzamac1969) reported 20 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 21 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Sheila Jardine (@SheJardine) reported 49 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  GAZZA P (@wetgaz1329) reported 54 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aurélien Tessier 🐺 (@AceParty) reported 15 seconds ago

  @HSBC_UK is really the worst bank experience I ever have… They are blocking your account for NO reasons and force you to go in person for a full ID check. Absolutely awful service. I will change bank, I can’t endure their garbage services. All my issues is their fault.

• 
  Justine Punjwani (@Justinep30) reported 4 minutes ago

  @HSBC_UK 37 minutes on the phone to one of your agents and then he cuts me off! HSBC are the worst for customer service!

• 
  Steven H (@Sinbad2000) reported 5 minutes ago

  @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

• 
  Simon Laskey (@SimonLaskey) reported 6 minutes ago

  @andyward1964 @HSBC_UK Same issue.

• 
  Daisy Dog (@DaisyDo13132689) reported 7 minutes ago

  @HSBC_UK @HSBC_UK hi, how do I get to speak to an actual person please, I have been trying but keep getting asked account numbers and password by a computer voice….I just need to speak to a human being, please help

• 
  Joachim (@joachimnicolas) reported 7 minutes ago

  Atrocious UX on the @HSBC_UK app. When you log on, you need to enter your DOB. The date widget has 3 spinners, for D/M/Y. BUT! It's set to disallow dates in the future, with each spinner restricted. So, today, 9/4/26, it's impossible to start entering a date like 31/12/80. 🧵1/n

• 
  Tim C (@timralph30) reported 9 minutes ago

  @HSBC_UK where is my £75 compensation as promised by your agent “SAndeep Ganduu” on chat for such poor service

• 
  Jasna Meyer (@MeyerJasna) reported 12 minutes ago

  Still waiting for a reply saying that my money @HSBC_UK STOLE will be given back to me today TODAY THIS IS FINANCIAL ABUSE!!! 5 working days and 8 days in total from my direct debit indemnity claim filed Liars, liars, liars!!!!!!!!

• 
  Jill Richards (@JillSR) reported 15 minutes ago

  @HSBC_UK extremely painful call with hsbc this morning. 48 min trying to deal with my disabled daughter’s affairs. Dreadful service

• 
  judith (@ju499) reported 17 minutes ago

  @HSBC_UK block my card for possible fraud. Fair enough, ask me to ring the fraud team. Fair enough. Can’t put me through to the fraud team due to technical issues your end but my card will still be blocked ! Very poor service.