HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Sheila Jardine (@SheJardine) reported 5 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  GAZZA P (@wetgaz1329) reported 29 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 31 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Marie McKenna (@mazzamac1969) reported 32 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melanie Owen (@MelanieOwen66) reported 9 minutes ago

  @HSBC_UK having real problems logging onto app on my new phone.

• 
  Anabel Castillo (@ACastilloBast) reported 11 minutes ago

  @HSBC_UK there is no way to do a live chat without your app and i desperately need help in reestablishing access to My account. Any assistance would be appreciated.

• 
  Swim Sistas (@swimsistas) reported 14 minutes ago

  @HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?

• 
  Heidi Howarth (@HeidiHowarth5) reported 17 minutes ago

  @HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.

• 
  matt clark (@codpiece69) reported 17 minutes ago

  @HSBC_UK i have a question can someone help? Re a buisness account application

• 
  joanne bridge (@joannebridge10) reported 21 minutes ago

  @HSBC_UK NEED HELP URGENTLY NO CONTACT NO. WORKS ON HOLD HOURS FRIENDS DADS BANK ACC EMPTIED HES DEAF AND LOSING WILL TO LIVE WHO CAN HE EMAIL FOR VITAL HELP HE IS VUNERABLE

• 
  John Warren 🇺🇦 (@Sionilo) reported 21 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡

• 
  Aurélien Tessier 🐺 (@AceParty) reported 22 minutes ago

  @HSBC_UK is really the worst bank experience I ever have… They are blocking your account for NO reasons and force you to go in person for a full ID check. Absolutely awful service. I will change bank, I can’t endure their garbage services. All my issues is their fault.

• 
  Chris Lee (@chrislee1628) reported 26 minutes ago

  @HSBC_UK Website that I posted which was updated 19 days ago says no time limit for HSBC, but via DM was told bank discretion...

• 
  Zooby (@MZH23) reported 27 minutes ago

  @AmazonHelp @HSBC_UK cannot make any purchases now on amazon with hsbc card. HSBC say its vendor issue. Amazon say its bank issue. What a joke. Never had this problem into now. Guess I gotta join for another bank.