HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  GAZZA P (@wetgaz1329) reported 14 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 16 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Sheila Jardine (@SheJardine) reported 33 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  Marie McKenna (@mazzamac1969) reported 55 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marlon Martins (@23mmartins) reported 2 minutes ago

  @HSBC_UK can you help me with paypal refund, its taking a while to appear on my HSBC account

• 
  Arpan Jain (@jainarpan13) reported 4 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Ann-Marie Nicholson (@a_mnicholson) reported 6 minutes ago

  @HSBC_UK your systems are awful…I’m trying to find an email address as I’m not up to speaking to you guys and I can’t even get your Tell Us About Your Needs form to work - it’s all too much right now

• 
  Olly MacNamee (@ollymacnamee) reported 12 minutes ago

  @HSBC_UK I've cashed in £450 worth of points for Amazon vouchers but not yet received them. Any help?

• 
  Sarah (@sarahyhirons) reported 12 minutes ago

  New customer and trying to check something, your chatbots and 'real' people are useless. I feel I've made a huge mistake already HSBC! @HSBC_UK

• 
  Steve Pratley (@stephenpratley) reported 13 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  just Lyn (@Lyn_1969) reported 14 minutes ago

  @HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??

• 
  Chinomso Uzoeto (@chinomsouzoeto) reported 15 minutes ago

  @shegszmaestro @HSBC_UK I think the most infuriating thing about this is that they're not giving any reasons for the accounts not still being blocked, and no timeline either! @HSBC_UK you guys need to fix up.

• 
  White Apathy (@fundcruncher) reported 16 minutes ago

  @HSBC_UK I can't use private messaging on this website, I don't use the X app. The HSBC app clearly says "Sorry, there was a problem on our end" The problem is not with me, it's on your end. It's still there.

• 
  Arthur Scaife (@Arfxyz) reported 17 minutes ago

  @22SCAIFE @HSBC_UK I have sent another letter saying resolve in seven working days or I will escalate the matter to the financial services ombudsman. We mean nothing to banks anymore.