HSBC

Is HSBC down in Edinburgh, Scotland?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Edinburgh, Scotland 12/09/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (64%)

    Mobile App (64%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • wetgaz1329 GAZZA P (@wetgaz1329) reported from Dunfermline, Scotland

    @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

  • SheJardine Sheila Jardine (@SheJardine) reported from Edinburgh, Scotland

    @HSBC_UK is your online banking down? I can’t access

  • mazzamac1969 Marie McKenna (@mazzamac1969) reported from Edinburgh, Scotland

    @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

  • SheJardine Sheila Jardine (@SheJardine) reported from Edinburgh, Scotland

    @HSBC_UK hello! Are your systems down today? Please respond

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • BuckinghamRA Rosemary Buckingham (@BuckinghamRA) reported

    @HSBC_UK is anyone actually working in your call centres today? I’ve been on hold for 1hr 34 mins after being out through to ‘another department’.

  • karlstorr83 Karl Storr (@karlstorr83) reported

    @HSBC_UK log into the app for it to ask me to create a new pin code to then get service unavailable. If you're going to make changes at least make sure it works.

  • Pinkraide Papieh (@Pinkraide) reported

    @tinywelshdragon @HSBC_UK I can't access my account,@firscracks was my helper .hit him up

  • PhotiqueDotNet Photique (@PhotiqueDotNet) reported

    @HSBC_UK is your online banking via app working at the moment? Am getting Service Unavailable.

  • pjo1977 PeterJ (@pjo1977) reported

    @HSBC_UK - how flakey are your online services! Over 10 attempts to just logon today following your “improved app” - just terrible.

  • LisaKea84738702 Lisa Kearney (@LisaKea84738702) reported

    @HSBC_UK @Stonewallhousin after saying “we cannot help you today”. Trying to read and enlarge your print on her mobile is tricky - it just refers you back to set questions on the website. A lot of elderly folk do not have a smart phone or a computer so how are they expected to manage. 2/2

  • SarahTrafford77 Sarah taylor (@SarahTrafford77) reported

    @lucygallop @HSBC_UK Awful ain’t it? Asked me to set up some digital password then refuses to let me in app

  • hickles Sally Hickey (@hickles) reported

    @HSBC_UK Hello - I was asked to add a pin code for my online app, and now I'm unable to log in through the app or online. It's quite critical that I can access my online account today, please can someone look into this?

  • Rickafcw ricardo (@Rickafcw) reported

    @HSBC_UK tried to close CC account today, total shambles! Impossible login process

  • MartinAlpin Martin Alpin (@MartinAlpin) reported

    Hi @HSBC_UK I also am unable to log into the banking app although I can still use it to generate login condes for online banking. This happened last month and I ended up being told to reset all my security details. It cannot be acceptable to need to do this monthly!