HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Marie McKenna (@mazzamac1969) reported 11 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 19 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  GAZZA P (@wetgaz1329) reported 37 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 39 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diane Hackney (@dithespy50) reported 2 minutes ago

  @HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting

• 
  prem sai charan (@premsaicharan) reported 2 minutes ago

  @HSBC_UK please traine ur employess on the customer service putting people who cant understand english language and he just blocking bank account it doesnt make sense they dont even know reson of calling they just block my bank account ? Is it way of sense u shame on banking.

• 
  :) (@mightselldrugs) reported 4 minutes ago

  @kyle213187 @HSBC_UK I think it's a glitch

• 
  Jack (@Jack_McClure) reported 6 minutes ago

  @HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee

• 
  H-D (@HDGauvin) reported 7 minutes ago

  @ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.

• 
  Kamal Chawla (@kamalchawla) reported 9 minutes ago

  @HSBC_UK @zaracottrill If we delete and install again, how are we going to log in back, isnt the login code via app only?

• 
  Mike Tims (@Mike_Tims) reported 9 minutes ago

  @HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..

• 
  Space0day (@space0day) reported 10 minutes ago

  @HSBC_UK Hey Team , it's been 1 month and I've not received my debit card on an overseas address. Even i didn't receive any update on mail whether it's dispatched or not. Please help me...

• 
  Lauren 🦋 (@LaurenRose94_) reported 13 minutes ago

  @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

• 
  حسين سجاد حسين (@HusseinSajjad89) reported 17 minutes ago

  @aptherazor @HSBC_UK I had the same issue with Lloyd's many many years ago. Had to take someone I knew personally to sort it out.