HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Sheila Jardine (@SheJardine) reported 10 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  GAZZA P (@wetgaz1329) reported 12 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 22 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Marie McKenna (@mazzamac1969) reported 59 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yvonne Dickson (@YDDelia) reported 4 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.

• 
  Nigredo🇸🇬 (@NeroSiegfried) reported 5 minutes ago

  Been trying to call your customer care line but none of them are going through @HSBC_UK

• 
  J (@jaysta1979) reported 7 minutes ago

  @msparkled @HSBC_UK @HSBC_UK agreed. Absolutely useless. A terrible product. With all their profits you'd think they would make a better effort at the app especially the cheque feature. More than once I've had to go to a post office as the app failed and the branches are closed.

• 
  White Apathy (@fundcruncher) reported 9 minutes ago

  @HSBC_UK I'm not having issues accessing the app. Why don't you read what I've typed.

• 
  Felix MD. (@felixonyegbule) reported 9 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Jamie Williams (@AstroJamie_) reported 9 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 10 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  Escapeartiste (@MelliardAmanda) reported 11 minutes ago

  I’m pretty sure none they have dealt with has ever set up a business themselves or put their neck on the line. The service and communication is appalling, everyone hiding behind online communication, @HSBC_UK it is very poor

• 
  AH 🙋🏼‍♀️ (@al_af_af) reported 13 minutes ago

  @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

• 
  Nivesh Verma (@neekeshverma) reported 14 minutes ago

  @HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships