HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Sheila Jardine (@SheJardine) reported 1 minute ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Sheila Jardine (@SheJardine) reported 5 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  GAZZA P (@wetgaz1329) reported 5 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Marie McKenna (@mazzamac1969) reported 37 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir FAFO (@TheDevilsDev) reported 7 minutes ago

  @HSBC @HSBC_UK at it again, just had a cancelled subscription taken from my "frozen/locked" card. Absolute piece of **** of a bank, and support even said they weren't authorised.

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 11 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  Arthur Scaife (@Arfxyz) reported 13 minutes ago

  @22SCAIFE @HSBC_UK I have sent another letter saying resolve in seven working days or I will escalate the matter to the financial services ombudsman. We mean nothing to banks anymore.

• 
  Mahen (@MahendraJasraj) reported 14 minutes ago

  Two people. One joint @HSBC @HSBC_UK account. Same address. Same finances. Yet I’m often delayed and restricted to manage my account while my English partner isn’t. After 10+ years as a customer, I’m left wondering: what explains the difference? #banking #uk #money

• 
  Diane Hackney (@dithespy50) reported 16 minutes ago

  @HSBC_UK You don't know what my repeated bad experiences are so how can you apologise for them? The same problem happened in April, May & today. I was told in May the problem has been resolved but it hasn't. Repeatedly denying me access to my own money because of your errors is disgusting

• 
  Owen Richards (@TheGreenG0blin) reported 24 minutes ago

  @HSBC_UK you must have the absolute worst customer service of any bank in the uk!

• 
  Ian (@1an3) reported 24 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  Kamal Chawla (@kamalchawla) reported 31 minutes ago

  @HSBC_UK @zaracottrill If we delete and install again, how are we going to log in back, isnt the login code via app only?

• 
  Dave Madders (@Actual_madders) reported 32 minutes ago

  @HSBC_UK I just used chat in the app and it seems i was connected to a very lazy person who didn't want to help me. Or a massively incompetent moron who didn't know what they where doing! I'm guessing its not UK based. Can you let me know the times the chat is manned by UK staff please?

• 
  Nash (@NashNash008) reported 34 minutes ago

  @simplyroch246 @HSBC_UK Look what your age mates are doing. Fix up