HSBC

Is HSBC down in Edinburgh, Scotland?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Edinburgh, Scotland 12/08/2025 20:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (64%)

    Mobile App (64%)

  2. Website (15%)

    Website (15%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

  • SheJardine Sheila Jardine (@SheJardine) reported from Edinburgh, Scotland

    @HSBC_UK hello! Are your systems down today? Please respond

  • mazzamac1969 Marie McKenna (@mazzamac1969) reported from Edinburgh, Scotland

    @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

  • SheJardine Sheila Jardine (@SheJardine) reported from Edinburgh, Scotland

    @HSBC_UK is your online banking down? I can’t access

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • AndoutInn Bill (@AndoutInn) reported

    @HSBC_UK The App is the least of your problems. Your customer service is in terminal decline. Telephone banking 20 min on hold so I gave up. In branch today to deposit cash, machine not working, no counter service, advised to pay through post office, went to Barclays instead #ByebyeHSBC

  • Lintilla09 Alice Amelia Hall (@Lintilla09) reported

    @HSBC_UK and now I’m locked out of my account because of the wrong log in details that were the right log in details 30 seconds before and I haven’t activated mobile banking even though I did that on my third phonecall. PLEASE HELP!!!

  • v4tweets Victoria (@v4tweets) reported

    @HSBC_UK Hi Avril, how do I activate it? I see the code on computer but app never asks me for it. Have tried reinstalling app and cancelling and restarting secure key from website. Every time the app asks for my username, answer to question, password and then says 'incomplete activation'

  • cmr1078 Chris R (@cmr1078) reported

    @HSBC_UK if I try to generate a security code via the app, the dark grey box appears but there's no code. Can you help?

  • Polly004f Polly1954 (@Polly004f) reported

    @HSBC_UK Yet again I have been directed to the 2021 version not 2022 and the Aviva site is just to request proof of cover. Neither of which I am requesting!

  • cloudcuckoospit OobliGoobli loves you! (I do.) (@cloudcuckoospit) reported

    @HSBC_UK Please read my tweet about my son being scammed. Are you absolutely certain you can't track the scammed down? I'm gutted for my son, and angry that people get away with this.

  • DigitalBjorkman Shane Bjorkman (@DigitalBjorkman) reported

    @HSBC_UK Urgently need HSBC support! Can't use Secure Key so essentially locked out of all Digital Banking. Can't use Live Chat as you need to be logged in! In another country and call wait times are costing a fortune and I've still not been able to talk to an agent! Someone help

  • v4tweets Victoria (@v4tweets) reported

    @HSBC_UK every time I launch the mobile app and log in, I get an 'incomplete activation' error and am never asked for my validation code. If I say 'continue' with the previous activation (my only option), I get a service unavailable error. Any idea what's going on?

  • ionaclio Elizabeth (@ionaclio) reported

    @HSBC_UK My mobile banking app was fixed by a lovely lady by phone last Friday after 6 weeks without it and having moaned on Twitter. Another lady called me to make sure I could still access it this week. I can. Thanks HSBC. A NOW HAPPY CUSTOMER.

  • olifranklin Oli Franklin-Wallis (@olifranklin) reported

    Really helpful that @HSBC_UK's banking app has broken leaving me unable to view any bank statements the weekend that tax returns are due 👍