HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Sheila Jardine (@SheJardine) reported 14 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  Sheila Jardine (@SheJardine) reported 26 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

• 
  GAZZA P (@wetgaz1329) reported 39 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Marie McKenna (@mazzamac1969) reported 41 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arpan Jain (@jainarpan13) reported 6 minutes ago

  @LloydsBank That is the whole point, you are not getting that I am unable to login and to complain as well I have to login. I called thrice to your support and everytime I have been told different things. You people are really living in stoneage. Same thing @HSBC_UK updates in 20 sec

• 
  Craig (@petrolveins) reported 7 minutes ago

  Hey @HSBC_UK Three hours of a Friday evening wasted trying to get a coherent answer to a single question about a credit card balance transfer… Been a customer for 30 years, mortgage with you for 20 and I’m now considering leaving over a single question.

• 
  Marion Blacker (@Marionblacker1) reported 7 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

• 
  AH 🙋🏼‍♀️ (@al_af_af) reported 10 minutes ago

  @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

• 
  Stuart Fox (@stuartfoxmusic) reported 16 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Ian (@iancharris) reported 17 minutes ago

  Noting there is no "counter service" in the bank at all on a Saturday so nothing complex can be undertaken. Not an issue for me as my local @HSBC_UK shut years ago.

• 
  T Bolts (@Marathon_Tardis) reported 21 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 21 minutes ago

  @HSBC_UK helping an elderly disabled neighbour report debit card hacking to your fraud line yesterday am was impossible. Guy on phone was useless. Then I took neighbour into his branch and guy there was fantastic. But if I hadn’t been around to take him? Shameful.

• 
  Space0day (@space0day) reported 21 minutes ago

  The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

• 
  meham (@mandyhamil99817) reported 21 minutes ago

  @DailyMail Dear god @HSBC_UK is this the type of person you have working for you?