HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Marie McKenna (@mazzamac1969) reported 34 minutes ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 44 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  GAZZA P (@wetgaz1329) reported 48 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 54 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan (@nathanwilde83) reported 12 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!

• 
  Lauren 🦋 (@LaurenRose94_) reported 15 minutes ago

  @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

• 
  Shiv Raghav (@ShivRaghav_0369) reported 16 minutes ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  DavidRoylance (@DavidRoylance) reported 17 minutes ago

  @HSBC_UK Thank you. You customer service person resolved this.

• 
  Space0day (@space0day) reported 20 minutes ago

  The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

• 
  My Question Is? (@MyQuestionIs2) reported 22 minutes ago

  @HSBC_UK I’ve been trying to pay a cheque in using the App. It is giving me an error message saying try again later. How long do you expect this problem to last.

• 
  Simon Laskey (@SimonLaskey) reported 22 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.

• 
  Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported 24 minutes ago

  @HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info

• 
  AA (@AzhaAmir) reported 27 minutes ago

  @HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .

• 
  Jack Vaughn (@BigHairyJack) reported 28 minutes ago

  @HSBC_UK Having ordered a new secure key (the old one got deactivated for no good reason and couldn't be reactivated) I'm now told that it can take up to 7 working days to get to me. Leaving me 11 days without being able to access my account. I think it's time to switch bank.