HSBC status: access issues and outage reports

Problems in the last 24 hours in Edinburgh, Scotland

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Edinburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Edinburgh, Scotland

Latest outage, problems and issue reports in Edinburgh and nearby locations:

• 
  Marie McKenna (@mazzamac1969) reported 1 minute ago from Edinburgh, Scotland

  @HSBC_UK Hi, I’m not a customer but recd a fake text allegedly from HSBC about a security alert on my account and to click on a link. Clearly fake, taken a screen grab of text if your fraud team are interested?

• 
  Sheila Jardine (@SheJardine) reported 3 minutes ago from Edinburgh, Scotland

  @HSBC_UK hello! Are your systems down today? Please respond

• 
  GAZZA P (@wetgaz1329) reported 14 minutes ago from Dunfermline, Scotland

  @itvnews How will people bank with @HSBC_UK who don't have any access to a mobile phone?This is incredibly short sighted.

• 
  Sheila Jardine (@SheJardine) reported 38 minutes ago from Edinburgh, Scotland

  @HSBC_UK is your online banking down? I can’t access

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ruth Anders (@987Anders) reported 3 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  Hello Newman (@goodbyenorman) reported 4 minutes ago

  @HSBC_UK Terrible. No information was sent on this by email. By taking the app offline when even logging on over the desktop requires a 6 digit app-generated code, you're de-banking customers for 2 hours.

• 
  MagicAsh (@MagicAsh16) reported 4 minutes ago

  @HSBC_UK when you send out credit cards and explain how to register do anyone working at HSBC try the instructions to see that it doesn’t work? I can’t understand how in 2026 something like this is so bad and frustrating. I’ve tried online and the mobile app

• 
  Abbie (@Abbielou30) reported 5 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!

• 
  Teddy (Theodora) Leppington (@TeddyLeppington) reported 8 minutes ago

  @HSBC_UK Not sure why I'm a customer. Bring back the days of The Midland. Up to 70 days for an ISA transfer in? Nationwide. Mum's done in a day. Money sitting in my last bank's holding account. I'm earning NOTHING! Branch sent a complaint in April. 1 email. We haven't sorted it

• 
  Sir FAFO (@TheDevilsDev) reported 10 minutes ago

  @HSBC @HSBC_UK at it again, just had a cancelled subscription taken from my "frozen/locked" card. Absolute piece of **** of a bank, and support even said they weren't authorised.

• 
  H-D (@HDGauvin) reported 10 minutes ago

  @ricci_kitchen @HSBC_UK Got through 1:28 - technical issue.

• 
  Stevie (@StevieeeWx) reported 12 minutes ago

  @Peter_Croden @HSBC_UK I am mate yes. Unreal. Not been able to access business funds since yesterday!!!

• 
  Superficialsupermum (@superficialmum) reported 12 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Mark (@MorganMF9867) reported 17 minutes ago

  @HSBC_UK, do all your customer service staff tell fibs? Spoke to them on 30.3 and told I'd receive a call back in 5 working days. Today is working day 7, and obviously, no call has happened.