HSBC status: access issues and outage reports

Problems in the last 24 hours in Bury, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bury, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Bury, England

Latest outage, problems and issue reports in Bury and nearby locations:

• 
  Angela Nathaniel (@angelajnat) reported 4 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!

• 
  Niki Dugdale (@DugdaleNiki) reported 10 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!

• 
  THE END GAME (@SALMAN_1562) reported 12 minutes ago from Salford, England

  Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

• 
  Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported 13 minutes ago from Manchester, England

  The only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x

• 
  Cory B (@MrCoryB) reported 14 minutes ago from Manchester, England

  @HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?

• 
  Adam Carney (@adamrcarney) reported 15 minutes ago from Salford, England

  Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

• 
  Andrea Webster (@AndreaWeb81) reported 16 minutes ago from Mellor, England

  @HSBC_UK NOT A CHANCE!!! The Bank is a complete NO NO for "help" they just help themselves!

• 
  Elaine Edwards (@ElaineEdwards13) reported 19 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Adam Carney (@adamrcarney) reported 23 minutes ago from Salford, England

  New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

• 
  BethSaysRelax (@BethSaysRelax) reported 29 minutes ago from Manchester, England

  .@HSBC_UK 'customer service' is shockingly awful.

• 
  Hannah Monaghan (@Mrs_H_Monaghan) reported 30 minutes ago from Bury, England

  The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

• 
  Pamela Higgins (@SpamellaB) reported 38 minutes ago from Manchester, England

  @HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 40 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.

• 
  Emma Lansley (@EmmaLansley) reported 42 minutes ago from Salford, England

  @HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

• 
  Gillian Fielding (@g_fielding) reported 42 minutes ago from Rawtenstall, England

  @HSBC_UK what’s happening with your call centre? On hold for ages then it drops. We need to get a transaction completed in the next 20 minutes. Help please!!!

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 43 minutes ago from Salford, England

  @bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.

• 
  Sarah taylor (@SarahTrafford77) reported 45 minutes ago from Manchester, England

  @HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

• 
  chava erlanger (@chavasart) reported 46 minutes ago from Manchester, England

  @HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated

• 
  debbie ellis (@Asupremeshot) reported 46 minutes ago from Manchester, England

  @HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 53 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark (@MorganMF9867) reported 9 minutes ago

  @HSBC_UK, do all your customer service staff tell fibs? Spoke to them on 30.3 and told I'd receive a call back in 5 working days. Today is working day 7, and obviously, no call has happened.

• 
  Dan (@pizzaboy) reported 10 minutes ago

  @pmcniffe @HSBC_UK I just went to a brand and they said it was an IT issue and it’s chill My concern is why haven’t they sent a new email telling everyone this rather than having thousands of customers sweating…

• 
  prem sai charan (@premsaicharan) reported 13 minutes ago

  @HSBC_UK Do NOT use @HSBC. Their customer care is completely incompetent. Dealt with an agent who didn't understand a word I was saying and just blocked my account out of nowhere. Worst customer service ever. #BadService #HSBC

• 
  SP (@upsteve1) reported 21 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  Grenville Mills (@GrenvilleMills) reported 24 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Aimi Jones (@AimiMcNeill) reported 28 minutes ago

  Hi @HSBC_UK Ive had letter from you claiming that you owe me a refund due to historic credit card charges and to reply with my bank acc details on a pre paid form. Not sure if a scam and yr helpline cant confirm. No HSBC branches near me. Help!

• 
  David Corner (@Dave_Corner) reported 30 minutes ago

  @HSBC_UK Hi myself my wife and kids are all on the correct version on different devices, and it shows the licence error for all of us when trying to to play in a cheque.

• 
  Escapeartiste (@MelliardAmanda) reported 30 minutes ago

  I’m pretty sure none they have dealt with has ever set up a business themselves or put their neck on the line. The service and communication is appalling, everyone hiding behind online communication, @HSBC_UK it is very poor

• 
  Matt (@mattyblinkster) reported 30 minutes ago

  @upsteve1 @HSBC_UK Look At my post I have had the same issue! Shocking the way @hsbc are now wasn’t like that when I started banking with them many years ago!

• 
  Windsurf.KE ☀️ (@XRPinKE) reported 31 minutes ago

  @HSBC_UK @CleansedTweets lol @HSBC_UK you treated me like **** as well. I hope you get punished by the ombudsman and stop treating us expats like ****. Given the banks origins you should be the first choice bank for UK expats. Now you are a liability and will lose a lot of deposits