HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Ashton-under-Lyne, including 0 direct reports.
- The most common problems reported in this area mention Website.
- Website (100%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Ashton-under-Lyne, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ashton-under-Lyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Ashton-under-Lyne, England
The most recent HSBC outage reports came from the following cities: Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
Website | 20 days ago |
|
Manchester
|
Mobile App | 7 months ago |
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Manchester
|
Transactions | 7 months ago |
|
Stockport
|
Mobile App | 1 year ago |
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Rochdale
|
Mobile App | 1 year ago |
|
Bury
|
Transactions | 1 year ago |
Community Discussion
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HSBC Issues Reports Near Ashton-under-Lyne, England
Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:
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Hannah Monaghan (@Mrs_H_Monaghan) reported from Bury, EnglandThe functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.
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Cory B (@MrCoryB) reported from Manchester, England@HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?
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debbie ellis (@Asupremeshot) reported from Manchester, England@HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace
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Angela Nathaniel (@angelajnat) reported from Ashton-under-Lyne, England@HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!
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Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Miss.Viktoria.Quinn (@ViktoriaQuinn) reported from Manchester, EnglandGoodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!
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THE END GAME (@SALMAN_1562) reported from Salford, EnglandDisgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Cory B (@MrCoryB) reported from Manchester, England@HSBC_UK Ok, this doesn’t seem to help. I only have a credit card, I don’t have a current account with HSBC to transfer from. Can I not just pay with a debit card from another provider like you can with other credit cards?
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Pamela Higgins (@SpamellaB) reported from Manchester, England@HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!
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Niki Dugdale (@DugdaleNiki) reported from Ashton-under-Lyne, England@HSBC_UK been waiting for 1 hour now on the "customer service" line! As a potential new customer, this does not fill me with hope!
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Emma Lansley (@EmmaLansley) reported from Salford, England@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported from Manchester, EnglandThe only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x
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Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Jonathan Hodgson (@Jonathan1922) reported from Wilmslow, EnglandDear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff
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Kristoffer Tsinontas (@krisminime) reported from Stockport, England@HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.
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chava erlanger (@chavasart) reported from Manchester, England@HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated
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Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported from Salford, England@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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BethSaysRelax (@BethSaysRelax) reported from Manchester, England.@HSBC_UK 'customer service' is shockingly awful.
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Adam Carney (@adamrcarney) reported from Salford, EnglandNew low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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Adam Carney (@adamrcarney) reported from Salford, EnglandOnce again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mark (@MorganMF9867) reported@HSBC_UK @vickic1984 Their customer service is sadly lacking. I manage my brother's account under a power of attorney, and @HSBC_UK make it as difficult as possible for me. Sorry for your loss.
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Omar McAdam (@OmarMcAdam) reportedOpen a bank account @HSBC_UK is known and reputable has multi-currency accounts - 🫡 Transfer money in 👍 Transfer money out 👀 Wait, how do i get a transfer confirmation I can only see the nickname I gave the contact and amount Call premier support No way at all in web or app to get a NORMAL transfer confirmation PDF or even see on screen transfer details (to which ACC/SrtCde) WTAF 🤯
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Catherine Scott Paul (@cspbordarhouse) reported@HSBC_UK we cannot access mobile accounts or desktop for our business accounts do you have a problem? Wrote a private message 2 hours ago but still no response!
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Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported@HSBC_UK Why oh why when I call your service, first of all your employee can’t even say my surname correctly and they can’t even deal with what I asked for. An absolute total waste of time dealing with offshore employees. Why can’t I speak to somebody from the United Kingdom?
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Mike Tims (@Mike_Tims) reported@HSBC_UK my god - an hour talking to agents on here who cant under stand my issue and have just advised to go back to the app where the chat bot can’t understand anything and nobody in real customer services can make a call to a customer apparently…..
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Arpan Jain (@jainarpan13) reported@HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.
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Adam (@c0ntr0lzed) reported@HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?
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Jack (@Jack_McClure) reported@HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee
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Steve Pratley (@stephenpratley) reported@johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.
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Andrew Blumson (@Andrew_Blumson) reported@HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!