Is HSBC down in Ashton-under-Lyne, Borough of Tameside, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Ashton-under-Lyne, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ashton-under-Lyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (19%)
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Login (12%)
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Withdrawals (4%)
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Transfer (4%)
Community Discussion
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HSBC Issues Reports Near Ashton-under-Lyne, England
Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Angela Nathaniel
(@angelajnat) reported
from
Ashton-under-Lyne, England
@HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!
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BethSaysRelax
(@BethSaysRelax) reported
from
Manchester, England
.@HSBC_UK 'customer service' is shockingly awful.
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Jonathan Hodgson
(@Jonathan1922) reported
from
Wilmslow, England
Dear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff
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Pamela Higgins
(@SpamellaB) reported
from
Manchester, England
@HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!
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Matt Jones
(@Mattyjay36) reported
from
Sale, England
@HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?
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Adam Carney
(@adamrcarney) reported
from
Salford, England
New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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Kristoffer Tsinontas
(@krisminime) reported
from
Stockport, England
@HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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chava erlanger
(@chavasart) reported
from
Manchester, England
@HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated
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Hannah Monaghan
(@Mrs_H_Monaghan) reported
from
Bury, England
The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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Naomi Short
(@nome0071) reported
from
Sale, England
@HSBC_UK app appears down, any update for users?
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Cory B
(@MrCoryB) reported
from
Manchester, England
@HSBC_UK Ok, this doesn’t seem to help. I only have a credit card, I don’t have a current account with HSBC to transfer from. Can I not just pay with a debit card from another provider like you can with other credit cards?
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Adam Carney
(@adamrcarney) reported
from
Salford, England
Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
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Sarah taylor
(@SarahTrafford77) reported
from
Manchester, England
@HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all
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debbie ellis
(@Asupremeshot) reported
from
Manchester, England
@HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace
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Cory B
(@MrCoryB) reported
from
Manchester, England
@HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sall Baker
(@Sall_Baker) reported
@HSBC_UK Youv'e locked me out of both the app and website...I can't chat with you because your brainless tech guys have set that up so it only works if I can log in which I can't. I've already had a disconnected call using relay or in ancient times NGT.
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Percy
(@Percy796322501) reported
@HSBC_UK @WhichUK The article ranking @HSBC_UK as one of the worst banks in the UK for customer satisfaction is current as well. It's dated January 2022. I'm not surprised in the least either, given I've had to resort to twitter to get HSBC to look at a complaint made 6 months ago. Disgraceful.
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LogNow.co.za Smart City
(@LogNowSmartCity) reported
@HSBC_UK @Aline73783148 I have the same issue - Have you considered using Google Authenticator to resolve Telephone Banking security number
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Helen Ryan
(@hryan1989) reported
@HSBC_UK my mother in law is trying to sort a 3rd party mandate for a vulnerable family member but the branch have decided he doesn’t have mental capacity despite medical professionals saying otherwise. Can you please help me sort this as it’s now causing extra stresses for 1/2
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Paul
(@Paul_AJ_Meehan) reported
@HSBC_UK My daughter has a new phone and can’t log in to the HSBC mobile banking app, because it says she can’t be logged in on more than one device. The screen on her old phone is broken so she can’t de-register it. How can she log in on the new phone?
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Tanya Manuel-Warner 💙
(@TanyaMW71) reported
@HSBC_UK I have finally spoken to someone after 4 hours trying and getting cut off 3 times. Had to do aa hard reset which is now done and access restored. I know I am not only one who had had issues with the app update which was obviously not tested fully.
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Shalz
(@shalz9991) reported
@HSBC_UK hi is there an issue with the app? I can't make a new payment (keeps saying I've been signed out) and I can't generate a log in code to log in on a computer to try that way. It's just a black box without any numbers and sometimes doesn't ask for security credentials!!
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Richard Hart
(@freakthafunk) reported
@HSBC_UK @WhichUK You're online banking isn't working today - unable to transfer money on the mobile app and generating a code to log in online on my PC just produces a blank... Tried the mobile app chat but it logs me out due to inactivity because no operators are available.....
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Neil Maltby
(@NoFearNeil) reported
@HSBC_UK Yuk! What a horrible update to the banking app! And you seem to have broken notifications too.
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Ian James Seale (Pureblood)
(@IanJamesSeale) reported
@HSBC_UK I'm sorry I don't need any explanation how the app works. I'm reporting to you that it has been changed without notifying customers. And that the change has removed a key feature - fast balance - I believe this is an error that needs to be rectified. Please take this forward.