HSBC status: access issues and outage reports

Problems in the last 24 hours in Ashton-under-Lyne, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ashton-under-Lyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Ashton-under-Lyne, England

Latest outage, problems and issue reports in Ashton-under-Lyne and nearby locations:

• 
  Adam Carney (@adamrcarney) reported 2 seconds ago from Salford, England

  New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

• 
  Emma Lansley (@EmmaLansley) reported 27 seconds ago from Salford, England

  @HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

• 
  Adam Carney (@adamrcarney) reported 2 minutes ago from Salford, England

  Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

• 
  THE END GAME (@SALMAN_1562) reported 3 minutes ago from Salford, England

  Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

• 
  Miss.Viktoria.Quinn (@ViktoriaQuinn) reported 9 minutes ago from Manchester, England

  Goodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 10 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.

• 
  chava erlanger (@chavasart) reported 18 minutes ago from Manchester, England

  @HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated

• 
  Matt Jones (@Mattyjay36) reported 21 minutes ago from Sale, England

  @HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 26 minutes ago from Salford, England

  @bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.

• 
  BethSaysRelax (@BethSaysRelax) reported 30 minutes ago from Manchester, England

  .@HSBC_UK 'customer service' is shockingly awful.

• 
  Angela Nathaniel (@angelajnat) reported 33 minutes ago from Ashton-under-Lyne, England

  @HSBC_UK new customer feedback!!! Make sure your staff verify customers so they know who they are speaking with and not divulge account information 🤔not a very good experience!!!!

• 
  Kristoffer Tsinontas (@krisminime) reported 34 minutes ago from Stockport, England

  @HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.

• 
  Cory B (@MrCoryB) reported 35 minutes ago from Manchester, England

  @HSBC_UK Ok, this doesn’t seem to help. I only have a credit card, I don’t have a current account with HSBC to transfer from. Can I not just pay with a debit card from another provider like you can with other credit cards?

• 
  debbie ellis (@Asupremeshot) reported 36 minutes ago from Manchester, England

  @HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

• 
  Sarah taylor (@SarahTrafford77) reported 38 minutes ago from Manchester, England

  @HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

• 
  Cory B (@MrCoryB) reported 41 minutes ago from Manchester, England

  @HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?

• 
  Jonathan Hodgson (@Jonathan1922) reported 43 minutes ago from Wilmslow, England

  Dear @HSBC_UK Your security protocols are impossible to navigate. I cant access my account at all. What is the number to speak to a real person in the UK who I have a fighting chance of being able to understand? #pissedoff

• 
  Naomi Short (@nome0071) reported 45 minutes ago from Sale, England

  @HSBC_UK app appears down, any update for users?

• 
  Pamela Higgins (@SpamellaB) reported 48 minutes ago from Manchester, England

  @HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!

• 
  Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported 58 minutes ago from Manchester, England

  The only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Felix MD. (@felixonyegbule) reported 9 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Adam (@c0ntr0lzed) reported 13 minutes ago

  @HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?

• 
  Gallagher (@MJPGallagher) reported 13 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

• 
  SK (@kevsam39) reported 14 minutes ago

  @HSBC_UK I recently held a credit card account which I have since closed and notified you about this yet you’ve since sent me a letter saying there are unread documents in my folder. But I can’t remember any of my log in details to view them. Can you help?

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 15 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  Tripti Agarwal (@TripsAgarwal) reported 15 minutes ago

  HSBC @HSBC_IN @HSBC_UK @PMOIndia I called your customer care as asked by you. They gave new complain no. 36509058 Still no credit of missing points. It's more than 2 months now. Same as May, my July accelerated points are also not credited as per transactions. Pathetic HSBC

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 17 minutes ago

  @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

• 
  David Corner (@Dave_Corner) reported 20 minutes ago

  @HSBC_UK Hi myself my wife and kids are all on the correct version on different devices, and it shows the licence error for all of us when trying to to play in a cheque.

• 
  Novel Idea (@ideas_novel) reported 22 minutes ago

  @HSBC_UK No warning at all — tried to sign in & my acnt was suddenly suspended & with Account Review Team. Phone banking says I'm now "unverified" so can't discuss it. Forced to travel 25 to branch. 0 communication. Avoid banking with #AvoidHSBC

• 
  Em JR (@Rrrrr_EJ) reported 23 minutes ago

  @HSBC_UK are there technical issues with your app, this morning. Very strange details being shown when I log on.