Is HSBC down in Manchester, England?

@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.

@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.

@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.

@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out

New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

@HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

@RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

@HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

@HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!

@HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated

@HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

@HSBC_UK app appears down, any update for users?

@HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.

The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

@HSBC_UK Ok, this doesn’t seem to help. I only have a credit card, I don’t have a current account with HSBC to transfer from. Can I not just pay with a debit card from another provider like you can with other credit cards?

@HSBC_UK is it possible to pay something off a HSBC credit card via the HSBC app or do I need to log in via desktop? I’ve just done a balance transfer but can’t see where I’d go to pay a some off each month on the app?

@HSBC_UK I contacted you yesterday with a basic enquiry regarding travel insurance. Took me an hour to get through having been cut off twice. Chap I spoke to was supposed to e-mail latest aspect travel policy but hasn’t done. I cannot face trying to call again. Can you help?

@rogereames2 @HSBC_UK Contact @loreaxl now to fix your account immediately

@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.

@HSBC_UK you want to try and help uk account holders firstb instead of leaving disabled pensioners with no money because he doesnt do online banking by not allowing him to transfer money from his savings account

Terrible service from @HSBC_UK tonight. Trying to get through to their fraud department and left hanging for 1 hour and 5 minutes and then cut off.

@HSBC_UK Please do escalate it because I believe access to banking should be much more straightforward. All the barriers you put in place make it harder to manage money and more likely to incur fees etc. which call me a sceptic but seems to be in the bank’s favour?

@HSBC_UK I had trouble using my card at the shop today, we tried several times and when we changed till, it worked. Is that likely to be an issue with the shops machine, rather than my card?

@HSBC_UK Do you use your online banking ? You need 10,000 different codes and passwords for each platform e.g. app vs website but you don’t have all actions on all platforms. All i want is to request a pin reminder for my debit card but got to jump through hoops

How do @HSBC_UK do such a fantastic job of creating a horrendous customer / user experience when wanting to log in to online banking. The tasks set by @taskmaster are easier to execute!

Queue for the one counter in service at @HSBC_UK Billericay is almost out the door at 11am on a Thursday morning, yet they deem it appropriate to close the branch come September. Utter madness

@firstdirect IMPENETRABLE to access your own money at @HSBC_UK branch . Lengthy, complicated, telephone banking put on hold for 'security checks' & read then more lengthy blurb. Made then to try to change things. Actually had to BEG for my account balance as was taking so long