HSBC status: access issues and outage reports

Problems in the last 24 hours in Bolton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bolton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Bolton, England

The most recent HSBC outage reports came from the following cities: Wigan, and Blackburn.

City	Problem Type	Report Time
Wigan	Website	15 days ago
Blackburn	Mobile App	19 days ago
Manchester	Mobile App	2 months ago
Manchester	Transactions	3 months ago
Blackburn	Login	5 months ago
Stockport	Mobile App	8 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Bolton, England

Latest outage, problems and issue reports in Bolton and nearby locations:

• 
  knitswithbeer🧶🐝🏳️‍🌈Stay Home (@Knitswithbeer) reported 5 minutes ago from Euxton, England

  So @HSBC_UK sent me a letter about an account I believed was closed; Can't sort via Online Help as the bot is useless Can't do over the phone as I don't have the number the automated voice needs Can't do in branch* as both Chorley and Leyland are closed *nearest is Preston

• 
  Jojo Chinaski aka Joanna Elizabeth Phillips (@jojochinaski) reported 8 minutes ago from Manchester, England

  The only time @HSBC_UK have bothered to block my card is when I joined @Cobratate 's platform. QQ, do the @irishtravellers have a website? They're in town as luck would have it! Eyes alive, boys. You saved my life, I'm gonna buy Ur donuts x

• 
  Sarah taylor (@SarahTrafford77) reported 12 minutes ago from Manchester, England

  @HSBC_UK cannot log in to my banking app is there problems again? Payday and I can’t do anything at all

• 
  Elaine Edwards (@ElaineEdwards13) reported 19 minutes ago from Bolton, England

  @RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon

• 
  Hannah Monaghan (@Mrs_H_Monaghan) reported 26 minutes ago from Bury, England

  The functionality to setup standing orders is shocking on your app and on desktop @HSBC_UK, impossible to set up! Even your online bot couldn’t help.

• 
  debbie ellis (@Asupremeshot) reported 32 minutes ago from Manchester, England

  @HSBC_UK your customer services are pretty much non existent. 2 hours wait on the phone to be cut off. Money has not be transferred for 34 days - total disgrace

• 
  THE END GAME (@SALMAN_1562) reported 32 minutes ago from Salford, England

  Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!

• 
  Susan B ******* (@sbrionyc) reported 36 minutes ago from Walton le Dale, England

  @HSBC_UK are you down tonight..daughter can't load

• 
  Adam Carney (@adamrcarney) reported 38 minutes ago from Salford, England

  New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful

• 
  Christopher (@Christo13934305) reported 38 minutes ago from Wigan, England

  @RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".

• 
  Elaine Edwards (@ElaineEdwards13) reported 38 minutes ago from Bolton, England

  @HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out

• 
  Adam Carney (@adamrcarney) reported 39 minutes ago from Salford, England

  Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.

• 
  chava erlanger (@chavasart) reported 41 minutes ago from Manchester, England

  @HSBC_UK The worst Internet banking ! and worst customer service are we still stuck in the 1990s??? Since when do you need in year 2022 to print out a form to reset your Internet banking? I thought you went paperless and are conscious of the environment?##Internetbanking#Outdated

• 
  Emma Lansley (@EmmaLansley) reported 46 minutes ago from Salford, England

  @HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK

• 
  Pamela Higgins (@SpamellaB) reported 49 minutes ago from Manchester, England

  @HSBC_UK hi there, I've lost my purse and don't have the app on my new phone so I can't log in to mobile banking or call as I don't have my HSBC card, please help I need to freeze / cancel it ASAP!

• 
  BethSaysRelax (@BethSaysRelax) reported 49 minutes ago from Manchester, England

  .@HSBC_UK 'customer service' is shockingly awful.

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 49 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.

• 
  Kristoffer Tsinontas (@krisminime) reported 49 minutes ago from Stockport, England

  @HSBC_UK Hi. The public beta for iOS15 came out yesterday and your app isn’t compatible. All my other banking apps are. When will the app be updated to support iOS15? Thanks.

• 
  Phil Maylor 🌹🐝 🇺🇦 (@Maylor) reported 53 minutes ago from Salford, England

  @bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.

• 
  Naomi Short (@nome0071) reported 59 minutes ago from Sale, England

  @HSBC_UK app appears down, any update for users?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Lewis (@aj_lewis89) reported 2 minutes ago

  @HSBC_UK Currently having site issues? Getting 'an error occurred' when amending or creating standing orders, getting logged out when clicking between pages, and live chat not working. App working fine, unfortunately your app doesn't have such basic functions as amending SO..

• 
  Adreena Winters (@adreena_winters) reported 6 minutes ago

  @ViktoriaQuinn @HSBC_UK @StarlingBank I don’t think publicly. I was refused a business account with them. My finances are in good shape so no reason for it other than my industry I assume. Monzo also closed my business account. So I’d avoid them too. I’ve never had issues with high street banks so far

• 
  Amanda Jill Hunt (@TheBunkerHunt) reported 8 minutes ago

  @HSBC_UK How is that I’ve been trying to report a business banking fraud but none of your staff seem able to help me? I’ve spent an hour trying so far and have had enough of being passed from dept to dept and of being left holding on while listening to ghastly ‘music’.

• 
  Jason Roberts (@AdvocateRed7) reported 9 minutes ago

  @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???

• 
  John Warren 🇺🇦 (@Sionilo) reported 11 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡

• 
  🆁 (@CapitalR) reported 12 minutes ago

  Last night someone in Turkey attempted to fraudulently use my credit card. I only used it for the hotel and flights for the Fenerbahçe away game. I didn’t use it in Istanbul at all 🤔 Unbelievably @HSBC_UK didn’t want me to cancel my credit card - i had to demand it. WTF? 😳

• 
  Lam (@Kaishou) reported 13 minutes ago

  @HSBC_UK So I practically gave out sensitive information to you guys for absolutely nothing and it is sort of a problem when it comes to data protection.

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 13 minutes ago

  @HSBC_UK , I am Profoundly dyslexic. And I tried to make a claim Regarding holiday insurance. And I realised that there was so much paperwork Which I had to read and write and I realised and I realised that this service was not accessible to me With my disability

• 
  Biju Gopinath (@BijuGopinat) reported 15 minutes ago

  @HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?

• 
  Peter Croden (@Peter_Croden) reported 18 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs