Is HSBC down in Newton-le-Willows, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Login (14%)
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Transactions (8%)
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Website (8%)
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Transfer (5%)
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Withdrawals (1%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent HSBC outage reports came from the following cities: Leigh, Widnes and Liverpool.
| City | Problem Type | Report Time |
|---|---|---|
 Leigh |
Mobile App | |
| Widnes |
Website | |
| Liverpool |
Mobile App | |
| Liverpool |
Transfer | |
| Liverpool |
Mobile App | |
| Bolton |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Naomi Short
(@nome0071) reported
from
Sale, England
@HSBC_UK app appears down, any update for users?
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Steven Garner
(@StevenGarner12) reported
from
St Helens, England
@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Fiona Ruddy
(@fionacoll) reported
from
Newton-le-Willows, England
@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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Adam Carney
(@adamrcarney) reported
from
Salford, England
New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Adam Carney
(@adamrcarney) reported
from
Salford, England
Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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Michelle O'Dwyer
(@BaytreeCatering) reported
from
Liverpool, England
@HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC
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𝕊𝕒𝕣𝕒𝕙 💙
(@scoops888) reported
from
Warrington, England
@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@AdamGetliff) reported
@HSBC_UK Hi Andy. Unable to access the app at the moment due to a software upgrade. Was also a little puzzled that the phone number on your website for non-HSBC customers asks for a sort code, account number or customer ID 🤨
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Neil Groves
(@NeilMegaGroves) reported
from
Mundford, England
@HSBC_UK you keep sending letters to someone at my address who doesn't live here. Your live chat won't understand. I keep returning them, but you, or someone at the same PC as you CS centre, keeps sending them. Please help stop
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Waion Kwan
(@WaionK) reported
@HSBC_UK Phone service is awful got put on holds for 20 minutes and i am sure at least 2 agents pick it up during the call to just drop it back to hold. Then tried the callback service I am 100% sure the agent just put me on hold for 2 to 3 minutes then dropped the call.
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Kirstin Gifford
(@KikiG1973) reported
@HSBC_UK @HSBC I have been on the phone for two hours and keep getting cut off - you've frozen my account need help
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Richard Firth
(@RichardMFirth) reported
@HSBC_UK Thanks for your help. They say there isn't an issue so I'm going to leave it til tomorrow and try again
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Kanndoo
(@kanndoo_org) reported
@HSBC_UK we provide work for homeless people nationally / globally . We would like to offer bank account for payment purposes. Is this something you can help us with?
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Clay
(@Clay30906616) reported
@HSBCUKBusiness @HSBC_UK I don't know how many people are in your lending team but I have been messed about now for the past 3 weeks and given the wrong information say it takes 2 working days I've been now waiting for over a week for somebody to get in touch not happy
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Harry's mum ❤
(@Notrollsallowe1) reported
@HSBC_UK @HSBCUKBusiness shocking service, 50 mins in a priority queue for you to just cancel the call! I'm only trying to activate a security keypad...#customerexperience #fail
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Rakhee
(@__Rakhee__) reported
@HSBC_UK Hi staff, Can you pls get someone to help me? I hv used your chat and waited ages for a rep only to have no help on my query in the end. This morning I called cust service..spoke to someone. She put me on hold for ten mins to 'check my acc' then cut me off!!
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mondoinwath2.0
(@mondoinwath2) reported
@HSBC_UK @Shelter stop with the woke ****. least oppressed group in society. when you going to promote white people, you know, the one who created your bank?