Is HSBC down in Newton-le-Willows, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (46%)
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Transactions (20%)
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Login (12%)
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Website (11%)
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Transfer (10%)
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Withdrawals (1%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent HSBC outage reports came from the following cities: Liverpool and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Mobile App | |
| Liverpool |
Website | |
| Leigh |
Mobile App | |
| Widnes |
Website | |
| Liverpool |
Mobile App | |
| Liverpool |
Transfer |
Community Discussion
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HSBC Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Steven Garner
(@StevenGarner12) reported
from
St Helens, England
@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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𝕊𝕒𝕣𝕒𝕙 💙
(@scoops888) reported
from
Warrington, England
@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
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Naomi Short
(@nome0071) reported
from
Sale, England
@HSBC_UK app appears down, any update for users?
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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Michelle O'Dwyer
(@BaytreeCatering) reported
from
Liverpool, England
@HSBC_UK why does it take over 2 weeks to register for online banking ? Rang this week to find out what was happening only to be told there was an issue with the signature & I must start the process again & wait another 2 weeks 😡Terrible customer service #HSBC
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Fiona Ruddy
(@fionacoll) reported
from
Newton-le-Willows, England
@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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Adam Carney
(@adamrcarney) reported
from
Salford, England
New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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Adam Carney
(@adamrcarney) reported
from
Salford, England
Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Zoë 🇬🇧
(@brummie1984) reported
@HSBC_UK Hello I’ve recently had a new phone & I’m trying to access the mobile banking app on my new phone , but the app isn’t letting me generate a secure code for me to scan the QR code, I have been waiting on the phone for 45 minutes to speak to a agent.
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Prateek Singhal
(@i_prateek) reported
@HSBC_UK Hi HSBC UK, I am trying to setup my HSBC UK app on my mobile, but I am not getting OTP, please help me out.
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Leon Spence
(@TheLeonSpence) reported
I thought the terrible customer service during the pandemic was temporary. But it isn’t. @HSBC_UK and genuinely that bad all@of the time.
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James
(@jbnewq) reported
@bd_marker @HSBC_UK Great work???? Took them a week to fix it! The worlds local bank….no branches left and an app that blocked account access for a full week!
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Simon norden
(@simonmnorden) reported
@HSBC_UK congratulations for offering some of the most atrocious customer service I have ever had the misfortune to receive. You should be applauded for the ineptitude.
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Si
(@SiWall68) reported
@HSBC_UK Have you had a look at the reviews on the apple store? Your developers have admitted its a known issue they need to fix.
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Nathan Seaman
(@nathan_seaman) reported
@HSBC_UK Been waiting on the phone for 40mins for mortgage help. I have paid off the mortgage but final bill was raised to the solicitor before a further two payments came out, I believe these two payments need to be refunded. Can someone please help
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Suse_n
(@suse_m) reported
@HSBC_UK so I rang the number you gave in DM. Standard customer service. Told me what I already knew - no credit score. SHES A TEENAGER AT HOME NO DEBTS AND A SUNSTANTIAL SAVINGS ACCOUNT! #ridiculous
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Grafham Brewing Co
(@GrafhamBrewCo) reported
@HSBC_UK Not sure what's going on but after being on hold daily for over an hour each time (over 2hrs one time) and being locked out of my business account for nearly 2 weeks am thinking I may just go somewhere else. Terrible customer service.
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jma
(@jma901071) reported
@HSBC_UK I got the email my account is opened. Can I collect materials in the UK during my stay here? I have to stay for some days and can’t access these materials if they are sent to Chia. Thanks. Tried calling HSBC lines but nothing useful.