Is HSBC down in Newton-le-Willows, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (52%)
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Website (23%)
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Transactions (13%)
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Login (10%)
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Withdrawals (1%)
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Transfer (1%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent HSBC outage reports came from the following cities: Bury and Frodsham.
| City | Problem Type | Report Time |
|---|---|---|
 Bury |
Website | |
| Frodsham |
Website | |
| St Helens |
Mobile App | |
| Liverpool |
Mobile App | |
| Runcorn |
Mobile App | |
| Warrington |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
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Adam Carney
(@adamrcarney) reported
from
Salford, England
Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon
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Steven Garner
(@StevenGarner12) reported
from
St Helens, England
@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Adam Carney
(@adamrcarney) reported
from
Salford, England
New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Christopher
(@Christo13934305) reported
from
Wigan, England
@RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Fiona Ruddy
(@fionacoll) reported
from
Newton-le-Willows, England
@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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𝕊𝕒𝕣𝕒𝕙 💙
(@scoops888) reported
from
Warrington, England
@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
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Naomi Short
(@nome0071) reported
from
Sale, England
@HSBC_UK app appears down, any update for users?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Martin at Bella Films Ltd
(@essexcameraman) reported
My goodness @HSBC_UK you lot aren't easy to deal with. I just want to do something really simple for my business account but I can't do it on the website, and your phone line is an object lesson in people passing the buck. So I'm off - really can't be bothered anymore!
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💙Claire Ashton💙
(@ClaireA1974) reported
@HSBC_UK I’ve sent you a DM, please respond urgently as my transfer day is happening today and I have urgent queries which your call centre didn’t help with. Thanks
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nursebaptie
(@nursebaptie) reported
Thanks to @HSBC_UK notifying me of fraud! Might only be 12pence…but could have been bigger amounts down the line!
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Sowmya Janardhana
(@SowmyaJanardana) reported
@HSBC_UK always felt that no one can access my account except the bank and if someone is getting my all my bank details and trying different types of scams, which proves that bank is not doing enough to protect their customer accounts. HSBC BANK is no longer a safe bank.
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Walter Mitty
(@WalterMitty1939) reported
@HSBC_UK @HSBC been in the phone again tonight for just over an hour, and once I eventually spoke with someone, I was on hold for half an hour. My god - why has this bank got my money. Not for much longer. Staggeringly bad customer service - AGAIN.
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Amanda Winwood
(@AJVBarlow62) reported
@HSBC_UK Now in Bishopsgate branch @HSBC_UK and no one can help me here. Back on telephone in another queue when I should have been enjoying a day @TowerOfLondon #disgustingservice
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Buffy Iles
(@BuffyIles) reported
@HSBC_UK Thank you for that information, wish I hadn't wasted my time, disgusting service. You'll be sending a dead man's money to the treasury then, absolutely disgraceful #norespect
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Michael Heppell
(@MichaelHeppell) reported
Who remembers when @HSBC_UK @HSBC business were good? Two hours on hold on Monday. Two security checks. An apology that THEY have messed up and a promise, 'We'll sort it'. Today another message (including a treat) about the EXACT same issue. How much time do they think I have?
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Buffy Iles
(@BuffyIles) reported
@HSBC_UK He was my ex husband, we're divorced, I just have his 4 children, aged 17-24. But he has no next of kin, so I have taken control of arrangements to help my children. They shouldn't be dealing with this. You people have zero compassion. Keep his pittance, just close his account 🙄
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Melloney Guiver
(@TheCraftELawyer) reported
Hello @HSBC_UK my bus.partner & I have spent over 10 wasted hours trying to speak to your safeguarding team about a business account problem over the last week.We’ve phoned,completed a complaint form, tried & tried online chat & got nowhere. What should we do? Close the account?