Is HSBC down in Newton-le-Willows, St. Helens, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (73%)
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Website (11%)
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Login (8%)
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Transactions (5%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent HSBC outage reports came from the following cities: Wigan, St Helens and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Transfer | |
| St Helens |
Mobile App | |
| Ormskirk |
Mobile App | |
| Bolton |
Login | |
| Liverpool |
Mobile App | |
| Bury |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Jack Gundry
(@jackgundryyyy) reported
from
Warrington, England
Hey @HSBC_UK, do you have any news on your app at all? Still unable to get access and I have payments that need to be made today. Thanks.
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@HSBC_UK is there an issue with your bill payments as it looks like my staff haven't been paid yet it shows as all payments have gone out
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Naomi Short
(@nome0071) reported
from
Sale, England
@HSBC_UK app appears down, any update for users?
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Steven Garner
(@StevenGarner12) reported
from
St Helens, England
@HSBC_UK Is there an issue currently with the Mobile Banking app, specifically on Android phones? Trying to make an urgent intra-account transfer.
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𝕊𝕒𝕣𝕒𝕙 💙
(@scoops888) reported
from
Warrington, England
@HSBC_UK Seems like your mainframe has gone down!? Just as your change window started!!! Oops 😬
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THE END GAME
(@SALMAN_1562) reported
from
Salford, England
Disgusted with @HSBC @HSBC_UK customer services. Lack of ownership and zero empathy with the audacity to try and make you feel like you’re in the wrong. Sort your staffs and training out!
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@Lanagibson60 @jorrylad @HSBC_UK You're not doing yourself a favour here. Don't presume. I don't know which end of the spectrum you're on. I'm straight. But I have gay friends who I flat-out adore. My point was about personal freedoms, not about who you choose to ****.
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Ми Європейці 🔱 Il n'y a plus d'Amérique
(@Jonstackpool) reported
from
Runcorn, England
@ShaunMP @jorrylad @HSBC_UK Like I said: you do you. You're doing real well to foment an issue that doesn't exist, друг.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile It's only been 7 working days, so it's got until tomorrow. There was no point in you sending a replacement now - I've got my @HSBC_UK card and PIN, so I've transferred some money over to that account so I can actually get some cash, ahead of leaving you for good on Monday.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile Also worth noting it took over a week for your team to even agree to send a replacement card after I first let them know it hadn't arrived. They sent me two follow up messages asking, each of which took another 2-3 working days for a response from your end.
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Phil Maylor 🌹🐝 🇺🇦
(@Maylor) reported
from
Salford, England
@bankwithsmile @HSBC_UK @bankwithsmile It took over a week for your team to agree to send a 2nd replacement card after I first let them know 1st hadn't arrived. They sent me two follow up messages asking if the 1st had arrived, each of which took another 2-3 working days for a response from you.
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Libby
(@Libbykelly23) reported
from
Risley, England
@HSBC_UK Hi, Is there an issue with the HSBC app on android? I'm trying to log in but the log in options are greyed out
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Libby
(@Libbykelly23) reported
from
Liverpool, England
@HSBC_UK Hi, I'm getting a "Sorry your session has expired" when I try to transfer money. I tried my desktop and getting a TERR_30005 error. What is going on?
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Fiona Ruddy
(@fionacoll) reported
from
Newton-le-Willows, England
@HSBC_UK please can you update on the HSBC app error that is impacting the iPhone 11 that was reported on Friday 3 Dec?
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Christopher
(@Christo13934305) reported
from
Wigan, England
@RugbyBenCohen @HSBC_UK It must be frustrating, I know with HSBC I've never had a positive response with the actual customer service. I look for more transparency than actual "branding".
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Emmaface
(@emmaemma53) reported
from
Liverpool, England
@HSBC_UK every time I try to open your banking app it crashes. This has been going on for weeks now. Judging by other Twitter comments and reviews on the App Store you are aware of the issue already. When will it be fixed please? Incredibly frustrating.
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Adam Carney
(@adamrcarney) reported
from
Salford, England
New low for @HSBC_UK customer service. After again being told to speak with their online chat service to order a new bank card, they confirmed it would be sent out. I chase this up today and they have told me that no card has been ordered and I should called up. #Awful
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Elaine Edwards
(@ElaineEdwards13) reported
from
Bolton, England
@RichardKennedy @cooda @HSBC_UK Hopefully they will fix it soon
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Adam Carney
(@adamrcarney) reported
from
Salford, England
Once again, @HSBC_UK & it’s terrible service. 23 minutes of being transferred from department to department & being hold.. then they cut me off.
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Emma Lansley
(@EmmaLansley) reported
from
Salford, England
@HSBC_UK @bonezy06 I’m having the same issue since the iOS update and I’m not using low power mode. @HSBC_UK
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Emw52
(@emw52) reported
@HSBC_UK we have been trying to get a response to a query about a payment since November. We have had our bank send SWIFT investigations, still with no response from HSBC. We have sent emails to the support without response. Who can we escalate this to?
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sachin
(@scratch_sach) reported
@HSBC_UK my sister was scammed out of a lot of money by a fake HSBC call centre. They also used HSBC phone numbers. Your fraud team are claiming it’s not HSBCs problem but it was conducted by someone claiming to be your organisation. Also no due diligence checks were done.
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Tevez32boss
(@Tevez32boss) reported
@monzo @IllegalDThe7th I @HSBC_UK would never let me down!
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James Gross
(@JApg95) reported
@HSBC_UK new customer switching to ur bank. 1 wasted trip to Catford branch due to closure, Beckenham was open but had ‘no qualified staff’ to verify my ID. 6 staff there, no one able to confirm Im a real person or alternatively get Catford open for the community. (1/2)
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Street Matron ⚽️❤️ 🇯🇴
(@StreetMatron) reported
@HSBC_UK can I let you know of a death of a customer please? No death cert as yet but want to protect account until it’s closed. I can supply car number and all customer details via DM
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victorenz
(@victorenz5) reported
@HSBC_UK I have been told to wait by Customer services till 31st Dec, will do it then if need. Still hoping it gets sorted. Have a good xmas
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Lesley Palmer
(@bitofluff1) reported
On hold for 2hrs with @HSBC_UK what a joke! They text me to ring too, this is the 2nd attempt today to sort fraud on my account 🤬 oh 2 calls yesterday too! If I get passed to another department again I will lose it! Customer for 20 yrs but at this rate not for much longer!
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Carl Hendy
(@carlhendy) reported
Also, the @HSBC_UK first-line support team are giving out "Customer Care" email addresses that do not work.
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Chloë Owen
(@chloejhancox) reported
@HSBC_UK hi, I'm having trouble resetting my Digital Secure Key - after going through l the steps it says the service is unavailable. I tried last night and again this morning.
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david.
(@exitdave) reported
@getmattcarter @FernBrady @HSBC_UK That's arrow global limited's problem now buddy...