HSBC status: access issues and outage reports

Problems in the last 24 hours in Chelmsford, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Chelmsford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Chelmsford, England

Latest outage, problems and issue reports in Chelmsford and nearby locations:

• 
  Justin Joy (@Justin_M_Joy) reported 3 minutes ago from Chelmsford, England

  @HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1

• 
  Justin Joy (@Justin_M_Joy) reported 5 minutes ago from Chelmsford, England

  @HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.

• 
  Neal Francis (@neal_with_an_A) reported 27 minutes ago from Stansted Mountfitchet, England

  @HSBC_UK is it really necessary to be kept on hold for nearly 90 minutes to support an elderly and disabled gentleman to make a simple payment? Completely unhelpful.

• 
  Simon ⭐️⭐️ (@legendsi) reported 27 minutes ago from Basildon, England

  @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

• 
  Jack Mason (@JackStoneMason) reported 39 minutes ago from Chelmsford, England

  @GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months

• 
  Justin Joy (@Justin_M_Joy) reported 47 minutes ago from Chelmsford, England

  @HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy

• 
  Justin Joy (@Justin_M_Joy) reported 50 minutes ago from Chelmsford, England

  @HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).

• 
  Jayne Pocock (@jayne_pocock) reported 52 minutes ago from Basildon, England

  @HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..

• 
  Justin Joy (@Justin_M_Joy) reported 60 minutes ago from Chelmsford, England

  @HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joachim (@joachimnicolas) reported 2 minutes ago

  The only way to do it is to twig that this is the bug, and then enter the date BACKWARDS, starting with the year. @HSBC_UK either fix it or hire me to fix it. I'm not even a JS developer and I could do better than this.

• 
  Chris Lee (@chrislee1628) reported 3 minutes ago

  @HSBC_UK Website that I posted which was updated 19 days ago says no time limit for HSBC, but via DM was told bank discretion...

• 
  Toan Hoang (@thoang1000) reported 3 minutes ago

  Looking at the @Cashplus Twitter feed, it appears that I am not the only one struggling with this problem. For context, @HSBC_UK were able to unblocked my personal account immediately using my voice verfication. What stone aged process is at Cashplus is anyone's guess.

• 
  Jason Roberts (@AdvocateRed7) reported 5 minutes ago

  @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???

• 
  dlhno1 (@dlhno1) reported 8 minutes ago

  @HSBC_UK your counter services in central London are total ****! Queues are always too long and the distance from to another is too far!

• 
  KarenHunter (@KarenHunter1990) reported 9 minutes ago

  @pompeyhedge @HSBC_UK That sounds like a you problem.

• 
  Oomesh Sooba (@johnydean0101) reported 14 minutes ago

  @HSBC_UK I do not want you to respond to jack **** kri. Where is my bloody bank card. It was ordered o. 24 march and now we are 12 april

• 
  Abbie (@Abbielou30) reported 17 minutes ago

  It feels impossible to talk to a human at @HSBC_UK without going into a branch!

• 
  Mrs Griff (@MrsGriffMusic) reported 26 minutes ago

  So the money that I had stolen from my account has gone out anyway even after raising an issue last week. Now I'm £500 down for up to 90 days while it's investigated! @HSBC_UK how can you think this is acceptable? Citizens Advice state that it should be sorted the next day!

• 
  Lynn Hamer (@evilbluebird) reported 26 minutes ago

  2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account