Is HSBC down in Basildon, Essex, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basildon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (48%)
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Login (16%)
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Transactions (15%)
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Website (15%)
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Transfer (6%)
Live Outage Map Near Basildon, Essex, England
The most recent HSBC outage reports came from the following cities: London and Billericay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Billericay |
Mobile App | |
| London |
Login | |
| London |
Transfer | |
| London |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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Jayne Pocock
(@jayne_pocock) reported
from
Basildon, England
@HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy
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Lisa Philpott
(@Lisa2672) reported
from
Southend-on-Sea, England
@ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Jack Mason
(@JackStoneMason) reported
from
Chelmsford, England
@GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Anne O'Keeffe
(@annieokxx) reported
@HSBC_UK the poorest branch service of all the banks. If I could just go to a branch once and get the service I require it would be a miracle #frustrated #hsbc #wasteoftime
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David Haworth
(@dehaworth) reported
@HSBC_UK @HSBC_UK you say that there *may* be issues with it, my question is are there *actually* any issues with it? What’s the problem with just letting the app run like every other bank does? Why artificially prevent the app running?
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George
(@DevsQPR) reported
@HSBC_UK mobile app failing at check payee details. Says that 'feature is not currently available and transaction has not been processed'. Ref 503. Any problems? Nothing shown on your status page.
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michael
(@menaman1) reported
aaaah HSBC....always sorry but never *ever* getting any better.... @HSBC_UK consistently worst customer service i have ever experienced. Joined @StarlingBank recently - it is a *joy* to bank with them.
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danny
(@_dannyvfx) reported
@HSBC_UK @chrissmith7979 So people on iOS 16 are just expected not to use banking? We need the app updated so that we can log on using a computer, please fix this asap
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TamasFried
(@TamasFried) reported
@HSBC_UK please allow your app to support the iOS16 Public Beta… you did it last year. But this year anyone that’s installed the beta is locked out. Even from logging in elsewhere because we can’t generate a code in the app! 🙃
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Darran Hamer
(@DarranHamer) reported
@HSBC_UK @_dannyvfx I’m using public beta of iOS 16 and yep - can’t log in at all, and given the app is necessary to generate security codes, am completely stuffed. Every other banking app I have works fine, come on HSBC sort this out.
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Susie 💙
(@SusieProctor1) reported
@HSBC_UK My friend has since switched banks and I've recently closed my account due to the problems. My son's account is a child's savings account, so if there's an email for his complaint to be resolved, do please let me know.
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Dr Mona Nasser منا ناصر
(@monalisa1n) reported
There was a time in history @HSBC_UK had a good customer service - that had disappeared now too <sigh>
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british kowalski
(@BritishKowalski) reported
@HSBC_UK Your business banking app is again showing a “server unavailable” when you start your app. This after a forced app update. Making it worse, I can’t log on to online banking because the app is the key generator… seriously…