Is HSBC down in Basildon, Essex, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basildon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (68%)
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Login (12%)
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Website (10%)
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Transactions (8%)
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Withdrawals (2%)
Live Outage Map Near Basildon, Essex, England
The most recent HSBC outage reports came from the following cities: Dartford and London.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford |
Mobile App | |
| London |
Website | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Jayne Pocock
(@jayne_pocock) reported
from
Basildon, England
@HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience
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Jack Mason
(@JackStoneMason) reported
from
Chelmsford, England
@GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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Lisa Philpott
(@Lisa2672) reported
from
Southend-on-Sea, England
@ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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'Lady KatiB' for services of being brilliant
(@KMB193) reported
@HSBC_UK why have you updated the app, locked out users and then suggest on the website to use the digital key in the app to regain access. Talk about going in circles!!! I've tried to call and been on hold as 'you're busy'. Wonder why....
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Justine Wall
(@Justine_Wall) reported
Wow, @HSBC_UK but your chat line and help are APPALLING.
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Sunjit Kamboj
(@SunjitKamboj) reported
@HSBC_UK I keep getting a system error when trying to login to online banking. I've tried multiple devices and browsers
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Jez Smith
(@NoAddedRubbish) reported
@HSBC_UK @amandeep86 I just came here to ask same question. I'm confused by the web site showing branches as "Full service" but with "Counter service Mon-Fri". Does this mean a USD cheque can only deposited Mon-Fri? Thanks.
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G2A Aviation
(@G2AAVIATION) reported
@HSBC_UK any known issues with your banking APP as unable to log on
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Leïla Bfrt
(@BfrtLeila) reported
@HSBC_UK Dear HSBC, it’s been a couple of months that I keep calling and sending letters to your customer services about my change of postal address. My account has been locked since then and no action has been taken from your side. Can you please help urgently? Many thanks.
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Hard Graft Theatre
(@hardgraft_uk) reported
Wondering how long companies like @HSBC_UK will use the pandemic to excuse their terrible customer service 🤔.
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Àrákùnrín Bím
(@Mista_Bim) reported
So @HSBC_UK doesn’t provide a self-service option for customers to generate their account statements for specific periods. Ordinary @myaccessbank @gtbank and co have that simple functionality. That’s really surprising for a bank of their standard.
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Jez Smith
(@NoAddedRubbish) reported
@HSBC_UK Hi Desi. Thank you for confirming. My nearest "Full service" branch seems to be 40 miles away which is frustrating. There is a "Cash service branch" closer (Blackwood, South Wales) which says counter service Mon-Fri. Would I be able to deposit it there?
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Sarah Parkin
(@sarahnparkin) reported
🙄 just spent ages on the phone with @HSBC_UK - put me on hold and hung up on me. Got a new phone and my banking app won’t let me deposit cheques - I’ve been through troubleshooting and the online help bot, phoned them etc, blatant refusal to admit anyone else has logged an issue