Is HSBC down in Basildon, Essex, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basildon, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (72%)
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Website (11%)
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Login (7%)
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Transactions (6%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Basildon, Essex, England
The most recent HSBC outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Basildon, England
Latest outage, problems and issue reports in Basildon and nearby locations:
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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Jack Mason
(@JackStoneMason) reported
from
Chelmsford, England
@GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months
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Forhad Kamali 🇧🇩
(@ForhadKamaly) reported
from
Southend-on-Sea, England
I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Lisa Philpott
(@Lisa2672) reported
from
Southend-on-Sea, England
@ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x
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Justin Joy
(@Justin_M_Joy) reported
from
Chelmsford, England
@HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mel 🕷
(@Robotmeile) reported
In November I contacted @HSBC_UK to get control of my deceased Fathers bank account. Last week I emailed for progress and they emailed back Monday saying we have no record of an account! 16k missing! I gave them the details again and Still Nothing. Truly awful bereavement service
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Michiel Dethmers
(@mdethmers) reported
@HSBC_UK 5 months later and the same thing is happening. Why is this still an issue
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Ann Hope
(@0211bbwoman) reported
@HSBC_UK my husband has been waiting since 13/1 for a response to his business banking online issue. Ringing is now a daily occurrence but no joy
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Upasana Bedi Chanana
(@Upasana_Chanana) reported
@HSBC_UK It’s fine @HSBC_UK. I don’t wish to open an account with your bank. I have opened it with another bank. I can imagine the customer service you have if you take 4 months to open an account!
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Blue Line
(@blueline00) reported
@HSBC_UK terrible customer service. I get errors while attempting to add a payee. Via chat you tell me to call. 25 minutes waiting and then the call dropped. Now trying again but no one answers. #hsbc
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Luke Browell
(@LukeBrowell) reported
Dear @HSBC_UK, today you emailed me that you intend to close the #WhitleyBay branch on 2nd of May. We intend to keep our business with you only while you support this community. You have 100 days to correct your social balance before it impacts your bottom line. Cc @TWhitleyBay1
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John Johnny
(@juanjdiazjd) reported
@astralsnow @HSBC_UK I couldn’t access my account it showed missing credentials for a week then I contacted @michaelcodin_s who was able to give me back my account with all my memories intact and friends still there
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Golden Scroll
(@GoldenScroll2) reported
@HSBC_UK @HSBC - Oh, sorry PS - no I did not take a 'screenshot' of the caption telling me my new card would arrive within 5 - 10 working days, as 'Oh I must take a screenshot incase @HSBC don't send it' was not a thought that cropped into my head, funnily enough
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aalice
(@aalice_tweetz) reported
@HSBC_UK It's impossible for me to get through on this number as I dont have an account number - I need to speak to someone about an old pension to get the policy number, is there an email contact?
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Miranda Dawe
(@MirandaDawe) reported
It gets weirder @HSBC_UK say someone rang up as me, passed verification and...cancelled my subscription to @squarespace . Nothing else. No money gone. Just cancelled my payment and therefore account for my website. WTF