HSBC status: access issues and outage reports

Problems in the last 24 hours in Basildon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Miss Jones (@laurenracheljo1) reported 36 seconds ago from Romford, England

  @xAniyahx @HSBC_UK Is Hsbc down too???

• 
  Justin Joy (@Justin_M_Joy) reported 48 seconds ago from Chelmsford, England

  @HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1

• 
  Justin Joy (@Justin_M_Joy) reported 2 minutes ago from Chelmsford, England

  @HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience

• 
  Simon ⭐️⭐️ (@legendsi) reported 4 minutes ago from Basildon, England

  @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

• 
  Jayne Pocock (@jayne_pocock) reported 12 minutes ago from Basildon, England

  @HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..

• 
  Ethan Chapples (@EthanChapples) reported 17 minutes ago from Sutton at Hone, England

  @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

• 
  Justin Joy (@Justin_M_Joy) reported 21 minutes ago from Chelmsford, England

  @HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).

• 
  Justin Joy (@Justin_M_Joy) reported 22 minutes ago from Chelmsford, England

  @HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.

• 
  Alex 🀄️ (@AlexKLMan) reported 22 minutes ago from Romford, England

  @CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 28 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  Paul Dwyer (@pauldee74) reported 34 minutes ago from Grays, England

  @HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 39 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

• 
  Paul Dwyer (@pauldee74) reported 45 minutes ago from Grays, England

  @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

• 
  Lisa Philpott (@Lisa2672) reported 54 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

• 
  Jack Mason (@JackStoneMason) reported 57 minutes ago from Chelmsford, England

  @GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months

• 
  Justin Joy (@Justin_M_Joy) reported 58 minutes ago from Chelmsford, England

  @HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ruchee Dudeja (@DudejaRuchee) reported 9 minutes ago

  @HSBC_UK recently I moved from Hsbc basic account to Advance but didn’t get the £200 credit ? Can someone check and help pls

• 
  @BigBaggie20AM3D (@BigBaggie20AM3D) reported 9 minutes ago

  @CleansedTweets @HSBC_UK What happened to your money in the account? How do you access it now to move it to a new bank?

• 
  Neil Sweeney (@NeilSweene20948) reported 11 minutes ago

  @HSBC_UK I have a business account and can't access no one to contact this is very por service is am unable to make any payments

• 
  Janine McMahon (@Jardin_Design) reported 15 minutes ago

  @HSBC_UK trying to find the nearest full service branch to this post code NP8 1PN - there doesn't appear to be one anywhere - yes I checked

• 
  seana clarke (@Seana_clarke) reported 15 minutes ago

  Banks used to value loyal customers - literally got off a phone with @HSBC_UK customer service and was told there is no benefit of my having a HCBC account - that hit a spot - now to shop around after 10 years

• 
  Shiv Raghav (@ShivRaghav_0369) reported 15 minutes ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  Simon 'Robertsey' Roberts (@simonro11487527) reported 16 minutes ago

  @HSBC_UK thanks for cancelling parts of my ‘Orchard’ account …..after we agreed (via the call centre) you wouldn’t …..I now await the outcome of my complaint (that’ll take over a week to answer…unreal!!) Very disappointed 30Y plus customer!! 🤬

• 
  Heidi Howarth (@HeidiHowarth5) reported 19 minutes ago

  @HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.

• 
  wayne richard butler 🇺🇦 (@w_r_b_1971) reported 19 minutes ago

  @HSBC_UK awful experience of your phone banking today. On the phone for 2hours where your employee was solely trying to get rid of me when the inflexible script couldn’t cope with the request. Finally got through to the right dept. & my simple request was resolved in 5 minutes.

• 
  Ben (@Ben38695291) reported 20 minutes ago

  @HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account