HSBC

Is HSBC down in Basildon, Essex, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Basildon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Basildon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Basildon, Essex, England 03/06/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Login (18%)

    Login (18%)

  3. Website (15%)

    Website (15%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Community Discussion

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HSBC Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • JackStoneMason Jack Mason (@JackStoneMason) reported from Chelmsford, England

    @GrahamBoylan @HSBC_UK We've had the same problem mate! A comedy of errors with them. Have wasted almost 2 full days on hold to them too over the past 3 months

  • laurenracheljo1 Miss Jones (@laurenracheljo1) reported from Romford, England

    @xAniyahx @HSBC_UK Is Hsbc down too???

  • AlexKLMan Alex 🀄️ (@AlexKLMan) reported from Romford, England

    @CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.

  • EthanChapples Ethan Chapples (@EthanChapples) reported from Sutton at Hone, England

    @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

  • Justin_M_Joy Justin Joy (@Justin_M_Joy) reported from Chelmsford, England

    @HSBC_UK Your executive who was handling this situation made things terrible. But I like to express my happiness for those people supported from the 25th over call and chat support. You took some time to resolve it, but I am happy we finally settled!!! Thankyou!!!1

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

  • Justin_M_Joy Justin Joy (@Justin_M_Joy) reported from Chelmsford, England

    @HSBC_UK Then may be we can escalate to the financial ombudsman or someone with authority. I hope your team is aware that your app showing 72hrs deadline for transaction done through Global money account and HSBC mobile app. If it's a Glitch please update the deadline.

  • originalKL Kaustubh (call me KL) - he/him (@originalKL) reported from London, England

    @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

  • Lisa2672 Lisa Philpott (@Lisa2672) reported from Southend-on-Sea, England

    @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

  • Justin_M_Joy Justin Joy (@Justin_M_Joy) reported from Chelmsford, England

    @HSBC_UK Called customer support on 25-11-2022. You executive said I will get a call back on 26-11-2022 and your team will mail me the Swift copy for the transaction I done with global account. No call back and no Swift copy yet. Chat support will take 1 hr (MOBA says so).

  • Justin_M_Joy Justin Joy (@Justin_M_Joy) reported from Chelmsford, England

    @HSBC_UK Yes. The issue is resolved I was happy to update the same here. But you know what, same happened for the transaction on 5th December 2022. As per my understanding, based on previous experience the new one will not be resolved for another 1 month. @HSBC_UK worst experience

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!

  • paulsim55825613 paul simmons (@paulsim55825613) reported from London, England

    @HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC

  • Justin_M_Joy Justin Joy (@Justin_M_Joy) reported from Chelmsford, England

    @HSBC_UK Really I should look for some other banks to work with? Minimum 22 minutes to talk to @HSBC_UK customer care executive looooong waiting line. No more transaction with your un regularised unstructured Global money account who cannot provide me a Swift copy as per your policy

  • legendsi Simon ⭐️⭐️ (@legendsi) reported from Basildon, England

    @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • RhianonD Rhianon Davies (@RhianonD) reported

    @HSBC_UK trying to set up an online saver account, but website keeps telling me I can’t as I’m not a UK tax resident, which is not true. Can’t get chat to stop going around in circles to even get close to asking the right question!

  • AbiFowler Abi Fowler (@AbiFowler) reported

    @HSBC_UK Is there an issue with your mobile app? Not able to connect to payees when trying to transfer money.. thanks.

  • JoolsVoiceOver Jools Voice Over ♿️ (@JoolsVoiceOver) reported

    @HSBC_UK Apparently you have now opened a complaint internally so no need to do it twice. I am trying to raise awareness It's not just my daughter There are lots of people out there can't access a bank account because they poor, disabled etc

  • Battlehillward Lesley Spillard (@Battlehillward) reported

    @HSBC_UK logged onto internet banking but not loading, is there an issue?

  • Emily39941069 Emily (@Emily39941069) reported

    @HSBC_UK Hello, yes- I am able to login . However, when I get to transfer money it just shows as loading and then presents an error screen after a few minutes.

  • CommunistPompey Pompey Communist ☭ 🇨🇳🇨🇺🇻🇳 (@CommunistPompey) reported

    @HSBC_UK You’re part of the problem

  • Guillau12380520 Guillaume (@Guillau12380520) reported

    Say @HSBC_UK if I don’t have access to my account, how am I meant to know if anything was debited yesterday? It’s not like you’re always quick to show transactions… #makeitmakesense #securitybreach #imtheowneroftheaccount

  • mateodemarbella Matt (@mateodemarbella) reported

    @HSBC_UK has got to be the worlds shittest bank. I’m in the UK so I WANT TO SPEAK TO UK PEOPLE ON THE PHONE, NOT DUMB ****** YANKS WHO NOBODY CAN UNDERSTAND. Closing my account absolutely sick of the **** level of customer service!!😤

  • BriannaAndy4 Brianna Andy (@BriannaAndy4) reported

    @nashussain @HSBC_UK Support services will only take you round in circles without offering any real help. Message @keren_crack1 here on twitter he can help out.

  • AuntieJean1 Jean Rose (@AuntieJean1) reported

    Dear @HSBC_UK Awful service today. On the phone for two hours only to have them out the phone down. Now on live chat which will be at least an hour! You make billions. Obviously none of it goes on customer services. 🙄