HSBC status: access issues and outage reports

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Jayne Pocock (@jayne_pocock) reported 25 minutes ago from Basildon, England

  @HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..

• 
  glenn clark (@glennbobclark1) reported 34 minutes ago from Rochester, England

  Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

• 
  Simon ⭐️⭐️ (@legendsi) reported 44 minutes ago from Basildon, England

  @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 45 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  Lisa Philpott (@Lisa2672) reported 50 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 55 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Awenaio (@awenaio) reported 6 minutes ago

  @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

• 
  hezron941 (@hezron941) reported 11 minutes ago

  @HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book

• 
  SP (@upsteve1) reported 11 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  Kyle (@kyle213187) reported 13 minutes ago

  @HSBC_UK Hello! I’ve woken up to over 25 emails saying your HSBC card has been registered for Apple Pay. This wasn’t me…. Is it a glitch or something or is someone actually trying to use my account

• 
  Paul Richardson (@PaulGRichardson) reported 14 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?

• 
  Peter Croden (@Peter_Croden) reported 14 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs

• 
  Helen Stubbs (@hpstubbs) reported 19 minutes ago

  Blimey @HSBC_UK you don't make it easy ! As a @firstdirecthelp customer I wanted basic info from you that can't be found online. Rang both non-HSBC & existing HSBC numbers..pls enter sort code (how do you have a sort code if you're not a customer?). I'm about to go elsewhere..

• 
  Laurelin (@SnufflebeanYarn) reported 19 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  Steven H (@Sinbad2000) reported 20 minutes ago

  @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

• 
  Anabel Castillo (@ACastilloBast) reported 23 minutes ago

  @HSBC_UK i have tired to set up the HSBC app on the Mobile i bought here but it comes up with an error everytime i try and enter ID such as bank info for the first step. I need access to My money as everything not nailed down was stolen