HSBC status: access issues and outage reports

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Simon ⭐️⭐️ (@legendsi) reported 6 minutes ago from Basildon, England

  @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 12 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  Jayne Pocock (@jayne_pocock) reported 17 minutes ago from Basildon, England

  @HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..

• 
  Lisa Philpott (@Lisa2672) reported 28 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 38 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

• 
  glenn clark (@glennbobclark1) reported 55 minutes ago from Rochester, England

  Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patti: passionate about social justice (@PortobelloPatti) reported 3 seconds ago

  @HSBC_UK I spoke to SEVEN call handlers this morning; SEVEN. None able to resolve the issues re: my credit card. Enough is enough. Formal complaint coming...Ombudsman will be copied in. Appalling incompetence from a major bank. The stress for me is unbearable #badcustomerservice

• 
  Heidi Howarth (@HeidiHowarth5) reported 1 minute ago

  @HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.

• 
  Caryn Cox DStJ DL 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇳🇱 (@caryncoxphealth) reported 1 minute ago

  @HSBC_UK failed responses to emails to named account as requested by staff member @ Malvern branch. Rang number on business card. Unable to help. Am trying to open an account and make deposit. Any customer care? Any assistance?

• 
  SuperStar (@kevensantos118) reported 2 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.

• 
  Aurélien Tessier 🐺 (@AceParty) reported 3 minutes ago

  @HSBC_UK is really the worst bank experience I ever have… They are blocking your account for NO reasons and force you to go in person for a full ID check. Absolutely awful service. I will change bank, I can’t endure their garbage services. All my issues is their fault.

• 
  Miss.Viktoria.Quinn (@ViktoriaQuinn) reported 4 minutes ago from Manchester, England

  Goodbye @HSBC_UK you’ve been failing me since 2006 with your bad customer service and outdated policies. Hello @StarlingBank with your excellent reviews and the fact you were founded by a woman!

• 
  Distrbution Alpha (@Dist_Alpha) reported 6 minutes ago

  @HSBC_UK 2 hrs in hell loop of business customer service trying to get my business debit card unblocked. They send me to card services who say they can’t deal with business cards and send me back to them. How can I get out this cycle and someone to please unblock my card!

• 
  RagVn (@ragvnz) reported 11 minutes ago

  @HSBC_UK hsbc kinetic- total waste of time. Very poor service. Lost 1 week of income as could not start to provide services waiting for the account which was rejected after false promises. Used online @Cashplus bank, all approved in 10 minutes.

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 21 minutes ago

  @HSBC_UK , I am Profoundly dyslexic. And I tried to make a claim Regarding holiday insurance. And I realised that there was so much paperwork Which I had to read and write and I realised and I realised that this service was not accessible to me With my disability

• 
  Simon Heron (@siheron) reported 21 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.