HSBC status: access issues and outage reports

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 4 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  Lisa Philpott (@Lisa2672) reported 23 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 33 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

• 
  Simon ⭐️⭐️ (@legendsi) reported 37 minutes ago from Basildon, England

  @HSBC_UK having trouble logging onto to my internet banking. Is the system down?

• 
  glenn clark (@glennbobclark1) reported 39 minutes ago from Rochester, England

  Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

• 
  Jayne Pocock (@jayne_pocock) reported 47 minutes ago from Basildon, England

  @HSBC_UK can anyone explain why my global account atm card doesn’t work, can’t be read by HSBC arms or used to purchase goods? Interestingly my husband has the exact same issue. Apparently I@must call the global account helpdesk which only operates Mon-Fri 8am - 6pm………..

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Laurelin (@SnufflebeanYarn) reported 5 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  Shirley (@SJacks61) reported 6 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  David Corner (@Dave_Corner) reported 6 minutes ago

  @HSBC_UK your app isn't working. Cannot pay in cheques "licence has expired" someone hasnt paid the bill tut tut thats embarrassing for you!

• 
  Yvonne Dickson (@YDDelia) reported 7 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.

• 
  :) (@mightselldrugs) reported 12 minutes ago

  @kyle213187 @HSBC_UK I think it's a glitch

• 
  Zezuru King (@charlieplaya) reported 12 minutes ago

  @HSBC_UK This is one of the worst banks I have dealt with, no customer care at all, avoid opening an account with them especially Business account

• 
  Alex Roebuck (@AlexRoebuck) reported 20 minutes ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Andrew Hill (@AndrewRHill7) reported 20 minutes ago

  @HSBC_UK how do I speak to a person about accessing my online banking outside of the 8pm cut off (surely 24 hour support is available at a bank as big as HSBC)?

• 
  wcrpaul (@wcrpaul) reported 22 minutes ago

  @HSBC_UK You've made it impossible to apply via mobile for a loyalty cash ISA:- "A new way to log in" requests:- "Open your mobile banking app"... HINT: The app is already open 'cos I'm trying to apply for a loyalty cash ISA!! Gave up after 3 attempts. "A new way to log in" isn't perchance preparatory to government's scorned DIgitalID...?

• 
  Rachel Gooden (@rachgooden) reported 24 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me