HSBC status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Paul Dwyer (@pauldee74) reported 19 minutes ago from Grays, England

  @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

• 
  Paul Dwyer (@pauldee74) reported 31 minutes ago from Grays, England

  @HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 33 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  Lisa Philpott (@Lisa2672) reported 33 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 35 minutes ago from Maidstone, England

  I bank with @HSBC_UK @HSBC and was referred to the @PostOffice this morning because the counter service in my local HSBC is not actually open as per the TV campaign. It’s in the small print apparently! Even the post office refused to bank our piggy bank money! #poorservice #lazy

• 
  Ethan Chapples (@EthanChapples) reported 45 minutes ago from Sutton at Hone, England

  @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

• 
  glenn clark (@glennbobclark1) reported 46 minutes ago from Rochester, England

  Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 53 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Corner (@Dave_Corner) reported 4 minutes ago

  @HSBC_UK Hi myself my wife and kids are all on the correct version on different devices, and it shows the licence error for all of us when trying to to play in a cheque.

• 
  Mark (@MorganMF9867) reported 10 minutes ago

  @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

• 
  Shiv Raghav (@ShivRaghav_0369) reported 13 minutes ago

  @HSBC_UK my father had an account with your bank in London, he passed away. I tried multiple times to file bereavement. Couldn't get in touch with an employee with no help from your side.

• 
  Andrew Hill (@AndrewRHill7) reported 14 minutes ago

  @HSBC_UK how do I speak to a person about accessing my online banking outside of the 8pm cut off (surely 24 hour support is available at a bank as big as HSBC)?

• 
  DamonCarroll_75 (@dscarroll75) reported 15 minutes ago

  @HSBC_UK I would like you to get in touch with the branch and find out why these barriers exist This person needs access to a bank account and with the time scale Nov 26 that aint good enough

• 
  AA (@AzhaAmir) reported 17 minutes ago

  @HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .

• 
  Rachel Gooden (@rachgooden) reported 18 minutes ago

  @HSBC_UK need help with a mortgage account number .. pls can someone DM me

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 24 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  Gerald Hamilton (@_GeraldHamilton) reported 25 minutes ago

  @HSBC_UK My Global Money account is not working, I get error message in the App "You are trying to convert less than £0.01, please change the amount" I've tried different amounts to many different currencys, same error message in a yellow banner. Can you raise with tech team?

• 
  Gallagher (@MJPGallagher) reported 26 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing