HSBC status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Ethan Chapples (@EthanChapples) reported 2 minutes ago from Sutton at Hone, England

  @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 4 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  glenn clark (@glennbobclark1) reported 7 minutes ago from Rochester, England

  Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

• 
  Paul Dwyer (@pauldee74) reported 8 minutes ago from Grays, England

  @HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 28 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

• 
  Lisa Philpott (@Lisa2672) reported 41 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 41 minutes ago from Maidstone, England

  I bank with @HSBC_UK @HSBC and was referred to the @PostOffice this morning because the counter service in my local HSBC is not actually open as per the TV campaign. It’s in the small print apparently! Even the post office refused to bank our piggy bank money! #poorservice #lazy

• 
  Paul Dwyer (@pauldee74) reported 58 minutes ago from Grays, England

  @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ❄️ (@shegszmaestro) reported 11 seconds ago

  7. @HSBC_UK, please treat this as an urgent escalation: Explain why the account has been blocked Restore access without further delay Help resolve the bounced Direct Debits Enable us to pay our staff immediately

• 
  Beth (@befffffani) reported 2 minutes ago

  @HSBC_UK also, please revert back how to log onto the desktop site. I like to use it on mobile sometimes and Impossible to log in now as it needs the QR code from the app.

• 
  Rajat Sonika (@rajat_sonika) reported 3 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  Gemma Retchless 🖇 (@fordkashot) reported 4 minutes ago

  @HSBC_UK good afternoon, I was given incorrect information when speaking to a representative in the chat now section of the app. How do I contact customer services to report this ?

• 
  Shirley (@SJacks61) reported 8 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  SP (@upsteve1) reported 8 minutes ago

  After a long run. Today I will be closing my @HSBC_UK account and savings account. The service has massively declined, the customer service agents don’t know how to action requests which has ultimately cost me a vast amount of money over the last few months.

• 
  Sally F 💙 (@SallyF100) reported 8 minutes ago

  @HSBC_UK I have been trying for an hour and a half this morning to make a payment on behalf of my mother, for whom I have power-of-attorney, and your operator has now hung up on me. This is terrible service, it can’t be this hard to make a pyt.

• 
  Or Sassur (@Orsassur2) reported 13 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Mad_hatter (@Madhatt41585343) reported 17 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  Adam (@c0ntr0lzed) reported 18 minutes ago

  @HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?