HSBC status: access issues and outage reports

Problems in the last 24 hours in Rochester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Rochester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Rochester, England

Latest outage, problems and issue reports in Rochester and nearby locations:

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 2 minutes ago from Southend-on-Sea, England

  what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

• 
  Forhad Kamali 🇧🇩 (@ForhadKamaly) reported 3 minutes ago from Southend-on-Sea, England

  I have had enough of this @HSBC_UK app. it keeps breaking down. I had to delete and download the app many times. it keeps logging me out. I cannot access my account and I'm sure I am on overdraft. I needed to access to my account to transfer money so that I don't get charge

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 6 minutes ago from Maidstone, England

  I bank with @HSBC_UK @HSBC and was referred to the @PostOffice this morning because the counter service in my local HSBC is not actually open as per the TV campaign. It’s in the small print apparently! Even the post office refused to bank our piggy bank money! #poorservice #lazy

• 
  Ethan Chapples (@EthanChapples) reported 7 minutes ago from Sutton at Hone, England

  @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

• 
  glenn clark (@glennbobclark1) reported 12 minutes ago from Rochester, England

  Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳

• 
  Paul Dwyer (@pauldee74) reported 25 minutes ago from Grays, England

  @HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!

• 
  Paul Dwyer (@pauldee74) reported 30 minutes ago from Grays, England

  @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

• 
  Lisa Philpott (@Lisa2672) reported 43 minutes ago from Southend-on-Sea, England

  @ShappiKhorsandi @HSBC_UK I’ve been with @LloydsBank since I was 15 - so 35 years now. Never had any issues with them. Only thing is local branches have closed down which is sad but I mostly do on line banking now. Good luck. x

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  trauma doc (@docborderless) reported 1 minute ago

  @HSBC_UK Problem is still on, no ingo grom Managers no one seems to care. Ive eent you a dm

• 
  Andrew Blumson (@Andrew_Blumson) reported 2 minutes ago

  @HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!

• 
  MatNova (Chinoy) 🇮🇳 🇵🇸 🇺🇦 (@mat__nova) reported 4 minutes ago

  @HSBC_UK @HSBC_IN hello, i am reaching out to you regarding one of your employees in india, they are disabled and have a UDID (unique disability ID) provided by the government, all the details of their disability were disclosed during their recruitment they applied for a position but were asked to accept a different department on the premise it is easier work to do which is not the case they were forced to acknowledge communications from the HR and management instead of either of those company departments working with him so that he may perform his job adequately while accomodating the fact that he has a disability he has now been put on a "performance improvement plan" which he again was asked to acknowledge but which the details of were not disclosed to him adequately, it is a method to declare his performance inadequate and then fire him he recently fell and hurt himself and has gotten a medical document from a certified doctor declaring this and submitted it to HR but they are refusing to grant him the leave he requires to recover i am sincerely disappointed by the level of lack of understanding or care that the indian subsidiary of an international banking company like HSBC has had with dealing with their employee, i find managers in India for most BPO services to be exploitative but it's extra embarassing that this is an internationally acclaimed company in fact i wouldn't be surprised if the company officials in india use the information I've provided to determine the identity of the employee and harass them even further i am tagging @St_Brosephs and requesting help with regards to this matter to explore all avenues to get the help this HUMAN BEING requires in order to fulfill his job while being accommodated for the disability he had declared and was still hired with

• 
  Matt (@mattyblinkster) reported 4 minutes ago

  @HSBC_UK I know where the local one is and it’s miles away and my mum and elderly people can’t access easily! It’s a shame a bank like hsbc doesn’t get involved in these banking hubs when everyone else seems to be able to ….

• 
  Steve Pratley (@stephenpratley) reported 6 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  AH 🙋🏼‍♀️ (@al_af_af) reported 7 minutes ago

  @HSBC_UK your service is terrible I’ve been on the phone and chat trying to report suspicious activity for almost 2 hours and am just being ignored

• 
  Marion Blacker (@Marionblacker1) reported 8 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

• 
  Allan S (@AllanS63097043) reported 10 minutes ago

  @HSBC_UK Shockingly slow service. The buyer of my property has been waiting 3 weeks for their mortgage offer 😳

• 
  magzrichie (@magzrichie1983) reported 11 minutes ago

  @HSBC_UK sort put your services ! Your app is diabolical and like a gamble if you can access your account or not ! Your login page has been frozen for days, and your photo ID krap is a joke ! ive had eye surgery ( im sick as hell ) and I cant even pay for eye drops !!!!!!!!!

• 
  Mad_hatter (@Madhatt41585343) reported 12 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK