Is HSBC down in Sutton at Hone, Kent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (19%)
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Website (14%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent HSBC outage reports came from the following cities: Rochester and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Login | |
| Bexleyheath |
Mobile App | |
| London |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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Josh
(@aulakj) reported
from
Poplar, England
@HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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ClareLawrence
(@ClareLawrence) reported
from
Poplar, England
@HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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glenn clark
(@glennbobclark1) reported
from
Rochester, England
Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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jonasdesign
(@jonasdesign_uk) reported
Been with @HSBC_UK for 23 years. Customer service now so bad I’m going to have to move to another bank, just to replace my debit card smh #terriblecustomerservice
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Andrew Lockhart
(@ALockhart1976) reported
@craigwestwood72 @HSBC_UK @kg_beta Maybe you are right, but where is your evidence that they block ios15? When they transitioned from 13 to 14 some betas worked some didn’t, while the HSBC app stayed the same.
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Sophie Yates
(@sophie_yxx) reported
@HSBC_UK avoid HSBC at the moment, you cannot access your money because no one answers the phone as they are understaffed….
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iamdinotwothree
(@iamdinotwothree) reported
@Venkat78 @HSBC_UK @kg_beta They’re useless, keep saying it’s not working because it is a beta software but every other banking up is working lol
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JS
(@JS60395957) reported
@HSBC_UK @Stonewallhousin Wow! So, older women who through no fault of their own find themselves on the street are ignored - even though their lives will be at risk. What about the plethora of older men too? Do you make the homeless answer a questionnaire before you give them help?
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David
(@consumer_active) reported
@HSBC_UK Unacceptable. You're always "receiving high call volumes at the moment." Just hire more people. You're raking in astronomical profits, please at least pretend to provide a decent customer service.
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Tom Macdonald
(@FlexerentTalent) reported
So because @HSBC_UK have closed loads of branches and reduced opening hours due to covid they encourage you to do stuff online or over the phone. But then they insist on you having to go into branch because they don’t allow you to access basic services online.
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Sophie Yates
(@sophie_yxx) reported
@HSBC_UK your customer service is non existent. You have cut me off, put me on hold and then cut me off. I keep. Three call today, all cut off all with waiting time over 1.5 hours. Why open a bee department if you are understaffed. Think you have to remember it’s not he money!
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John Anckle
(@mistajay63) reported
That has got to be the worst customer service in the history of the world. @HSBC_UK, you must be proud. It's now been 5 days, and I'm doing all the chasing. Not even the decency of an update.
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Tom Cowell
(@towelltd) reported
@HSBC_UK I’m trying to get on the phone to activate a physical key right now, but no one is answering. The point of the beta is to fix your app ready for release - Do as almost every other bank and app developer has done and fix it please!