Is HSBC down in Sutton at Hone, Kent, England?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (58%)
-
Website (18%)
-
Login (18%)
-
Transactions (3%)
-
Transfer (3%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent HSBC outage reports came from the following cities: Bexleyheath, London and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Bexleyheath |
Mobile App | |
| London |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
-
Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
-
paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
-
Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
-
Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
-
Josh
(@aulakj) reported
from
Poplar, England
@HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?
-
James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
-
seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
-
Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
-
Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
-
Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
-
glenn clark
(@glennbobclark1) reported
from
Rochester, England
Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳
-
Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
-
seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
-
Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
-
Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
-
AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
-
Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
-
Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
-
King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Customer Outrage
(@customeroutrage) reported
@HSBC_UK .@HSBC_UK - what is happening with customer service? Hours on hold, only to be cut off. Chat in app not working. Live docs not working.
-
DJ CHRIS HENRY
(@chris_ultrabeat) reported
@HSBC_UK make it up that they see suspicious activity on your account, block ur App then after an average of 14 mins getting through to them them via 3 non English speaking script readers they disconnect you No coincidence on the 4th go
-
uǝʌǝʇs
(@strictlylondon) reported
@HSBC_UK @firstdirect No response? I wasted more of time walking to chancery lane. Demonstrable difference in customer service. They helped. How do I complain about the service I received at Covent garden?
-
Nate 🎶
(@iamnjr77) reported
@stmaryssessions @HSBC_UK Yes, but foolishly I have the iOS beta on my phone and HSBC are the only bank not to support it. 😭
-
Myaaa
(@Myaaa30503902) reported
@HSBC_UK I have sent money abroad to my sister and it has been more than a week since she has not received the payment. I rang the call center and was on hold for more than an hour and when my call got connected the lady cut the phone on me. Appalling service.
-
RK
(@TheFancyCollect) reported
@HSBC_UK Yet another number claiming to be HSBC today 0345 013 0157, I’ve never had a problem like this before and in the space of 3/4 weeks I’ve had 6-7 different numbers calling claiming to be you! Lucky for me I’m not stupid but what about your 100’s of vulnerable customers!
-
Sonendra Singh Rathore
(@sr2296940) reported
@HSBC_UK plz help me give me 0.5 million dollar...change my life ...my indian account number State Bank of India 20252086594..IFSC..SBIN0031423...plz change my life, +919636895281 contact number....i hope you can complete my dream..humble request..I need your help
-
James Kirby
(@JamesKThanet) reported
@HSBC_UK your app does not work on iOS16, meaning not only am I unable to use the app for my banking, I am also unable to use your website at my desktop, as the app grants the digital key. Please advise when this will be resolved, as I do need access to my account.
-
Aaron.tourlamain
(@AaronTourlamain) reported
Hi @HSBC_UK just wanted to advise that your customer service agents are horrific. 3 hours of phone calls and 5 departments later still no solution. Last agent put down after talking absolute nonsense and hearing laughter and screaming in background.
-
david bushell
(@davidbushell3) reported
@HSBC_UK please help! I’m trying to find a phone nimber with a human at the other end so that my aged mother can call to make payments etc. #she has done this in the past but now can’t. Her eye sight is fading so she can’t enter all her details and gets flustered.