Is HSBC down in Sutton at Hone, Kent, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Sutton at Hone, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Sutton at Hone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (52%)
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Transactions (16%)
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Website (14%)
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Login (14%)
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Transfer (4%)
Live Outage Map Near Sutton at Hone, Kent, England
The most recent HSBC outage reports came from the following cities: London and Abbey Wood.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| Abbey Wood |
Mobile App | |
| London |
Transactions | |
| London |
Transactions | |
| London |
Transactions | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Sutton at Hone, England
Latest outage, problems and issue reports in Sutton at Hone and nearby locations:
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Alex 🀄️
(@AlexKLMan) reported
from
Romford, England
@CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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glenn clark
(@glennbobclark1) reported
from
Rochester, England
Hi @HSBC_UK new phone. Downloaded app. Trying to sign in but wants me to scan QR code on old phone which I no longer have......help! 😳
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Miss Jones
(@laurenracheljo1) reported
from
Romford, England
@xAniyahx @HSBC_UK Is Hsbc down too???
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Josh
(@aulakj) reported
from
Poplar, England
@HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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Simon ⭐️⭐️
(@legendsi) reported
from
Basildon, England
@HSBC_UK having trouble logging onto to my internet banking. Is the system down?
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King 👑 David
(@KingKawika93) reported
from
Ilford, England
Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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Ale
(@AleAltomonte) reported
from
East Ham, England
@HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?
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Ale
(@AleAltomonte) reported
from
East Ham, England
@HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sylvia Grahn
(@s_grahn) reported
@HSBC_UK trying to contact you for days now because online banking is still not working, just whirling wheel, DMs are not read, chat bot can't help. I need a person to talk to. What else can I do??? I'm abroad so no chance to go to a branch.
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jennie clay
(@jennieclay) reported
@HSBC_UK I’m getting frustrated with your mobile banking app - requested a text to my (correct) mobile number with my activation code and it’s not coming through. When I click on the help bit my only other option is via post. My last code never arrived this way. What can I do?
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dengal66
(@dengal2) reported
@HSBC_UK still cant use mobile app, deleted and reinstalled, no change...what is going on as the issues are clearly not resolved
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Theo🐁
(@RJNotLupin) reported
Even though i most recently called 2 weeks ago to get it sent to leeds and i called today to check if its there and it still isnt??? I’ve had like 5 people tell me they’ve sorted it for me and NOBODY has I am going to cry @HSBC_UK fix this mess
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Hazel Cunning
(@CunningHazel) reported
@HSBC_UK 2/4 Your customer services are the worst I’ve ever had the misfortune to use. I’ve given all security questions. They are useless. I will be complaining to your CEO & Chairman.
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Emma Guthrie
(@guthriej1975) reported
@HSBC_UK any updates on the non working mobile app? I am almost a week now with no online access. I use my iphone - the software is up to date and is running on iso 12.5.4
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Keepcalm
(@NoworneverC) reported
@HSBC_UK My mortgage application has been finally issued last week, but I was told by brokers and solicitors that there needs a 5 working day notice for funds release. Is that possible to shorten the notice period due to we have to complete and move asap? Thanks
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Stuart Nickless
(@NiceGuyNickless) reported
@HSBC_UK The battery on the physical key I had died. Went and got a new one but my online banking wont let me access that without first accessing my mobile app. See my problem!! Should be easier. Is it fixed now please?
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paulahan
(@paulahan12) reported
@HSBC_UK When is your app going to be fixed for iOS 12? - Can't log on to the app - Can't log on to browser based online banking because the app generates the verification code - Can't chat to anyone because you need to log in to access - Call wait times exceeding 20 minutes
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FelicityMJ
(@Felicity_MJ) reported
@HSBC_UK Yes it's iOS 12.5. What is the issue and when will it be resolved?