HSBC

Is HSBC down in East Ham, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in East Ham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in East Ham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in East Ham, Greater London, England 02/13/2026 22:45

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near East Ham, Greater London, England

The most recent HSBC outage reports came from the following cities: Bexleyheath.

Loading map, please wait...
City Problem Type Report Time
United KingdomBexleyheath Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomNewham Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near East Ham, England

Latest outage, problems and issue reports in East Ham and nearby locations:

  • mammahun Anna Antoniou (@mammahun) reported from Tottenham, England

    @HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!

  • ninepine Mike Fuller (@ninepine) reported from Croydon, England

    @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

  • tercumanFLB فرانتشيسكو (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • mariusfanu Marius Fanu (@mariusfanu) reported from East Ham, England

    @HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • reclaimyourself Jools Sampson (@reclaimyourself) reported from Tottenham, England

    @HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?

  • pauldee74 Paul Dwyer (@pauldee74) reported from Grays, England

    @HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!

  • DisneyDreamer30 Baby J (@DisneyDreamer30) reported from Tottenham, England

    @HSBC_UK Really not appreciating the lack of help from your chat team.

  • EthanChapples Ethan Chapples (@EthanChapples) reported from Sutton at Hone, England

    @HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • Tute Matias Cervi (@Tute) reported from Wandsworth, England

    @HSBC_UK can you please give me access to my account?

  • James_Tewes James Tewes (@James_Tewes) reported from Poplar, England

    @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • grudelsud 𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported from Islington, England

    @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

  • trvynicolas Nick (@trvynicolas) reported from Epping, England

    @HSBC_UK two days running I’ve been waiting 50 mins as an advance customer on the phone. Been told I can’t address issue over internet banking.

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • BijuGopinat Biju Gopinath (@BijuGopinat) reported

    @HSBC_UK trying to do a mortgage application, but your site doesn't acknowledge that people have more than one word in their surname. Is it a major thing to fix in your software?

  • ujagga12 UJ JAGS (@ujagga12) reported

    @HSBC_UK you as a bank are a JOKE Simple banking queries you’re unable to resolve . There is a serious issue with your process. As a premier customer we are having no help from your customer services team , you messed up my ISA Transfer last year and now same issue with my wife

  • JewlzMulholland Juliet Mulholland 💎 ☘️ (@JewlzMulholland) reported

    I’ve just sent a DM @HSBC_UK as been on hold for 20 mins trying to get through to your fraud team and I’m not even a customer. Please can you respond asap

  • andysperkins Andy Perkins (@andysperkins) reported

    Appalling service from @HSBC_UK @HSBC Trying to report a lost card. Spent 20 minutes on the phone, redirected to 4 different agents all who assured me I was now being transferred to business lost card dept. Then got cut off!! #hsbcbusinessbanking

  • WHUDennis Dennis (@WHUDennis) reported

    @HSBC_UK evening. Paid cash into first direct account via a HSBC branch around 11am today but still not showing in the account? What's the procedure to chase this us. @firstdirecthelp are no help and said contact you. can't get past your help bot as I don't have a HSBC account.

  • NavarroHPBSurg Alex Navarro (@NavarroHPBSurg) reported

    @HSBC_UK is there a problem with online business banking? The app is not allowing transfers (which is massively inconvenient). Please advise

  • HeidiHowarth5 Heidi Howarth (@HeidiHowarth5) reported

    @HSBC_UK It is totally wrong to offer a refund and withdraw monies from our @stripe account when no evidence has been provided by the customer. While this investigation goes on, they have the goods of which they still use! It’s a false claim making it fraudulent.

  • dlhno1 dlhno1 (@dlhno1) reported

    @HSBC_UK your counter services in central London are total ****! Queues are always too long and the distance from to another is too far!

  • Andouillettefr Andouillettefries (@Andouillettefr) reported

    traveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent £107 on the 4th of April ) My account may be empty for all I know and I can not do any about it

  • GoldenandSheen Sheen (@GoldenandSheen) reported

    @w_r_b_1971 @HSBC_UK I've had an awful experience with them today as well their standards is appalling and declining quickly. The agent was so rude, spoke at a speed that I couldn't not gather what they was saying and they were getting annoyed at me!! This is not customer service