Is HSBC down in East Ham, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in East Ham, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in East Ham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (15%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near East Ham, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near East Ham, England
Latest outage, problems and issue reports in East Ham and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK @HSBC been waiting an hour to talk to someone the online chat cannot help and cannot get appointment in any branch upto 20 miles away not a good customer service!!!!!!!!
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Gordon
(@LisaGor41916167) reported
@HSBC_UK Errrr I know now @HSBC_UK The branch told me! My point is that it’s not mentioned on your website. Documents to bring should state ‘Marriage certificate and Photo ID’ so that it’s absolutely clear #hsbc #misinformation
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Moira Gill
(@moira_gill) reported
@HSBC_UK pick up your phones ! Dreadful service ! Holding now for over 45 minutes for the so called ! Fraud department !
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Gazy Hussain
(@GazyHussain1) reported
@HSBC @HSBC_UK please look into this. I gathered that in general HSBC Colombo a is terrible Banker. Customer Care is useless as the Bank. They lie, misslead and utter bogus. Pls note that if you all don’t help me resolve this I will take legal action against the Bank.
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Conference Chair, Plastic Pipes Inside Buildings™
(@ChairmanPipes) reported
> on @HSBC_UK’s oh-so sophisticated systems & assured us that it’s ok: the missing account will reappear online and in the app in the next working day. Except… it didn’t. We’re now 2 working days from that call & the account is still invisible. BTW: we get plenty of unsolicited>
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Aaron
(@_aaroncater_) reported
@HSBC_UK @AnaVitiello No! You can fix your own issues @HSBC_UK! after updating to the newest version of the app, it seems to glitch out quite a lot!
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Luke Hallard
(@7LukeHallard) reported
I'm really not a fan of the four clicks needed to obtain a security code in the latest app @HSBC_UK. Better UX would be to fingerprint in and provide a login security code on the first page alongside account details (just shrink it down on there for power users, right?)
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CryptoX
(@declan27026016) reported
Anybody know how to get a block on @HSBC @HSBC_UK bank account unblocked
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William Musson
(@wmcfw) reported
@HSBC_UK trying to log on to mobile business banking and it says server unavailable :-(
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Conference Chair, Plastic Pipes Inside Buildings™
(@ChairmanPipes) reported
> to do. We had to tell her to check the dormant accounts, at which point she said she cannot help but she’ll “see if she can find someone who could”. She clearly didn’t, bcoz we were thrown to the end of the phone queue. This time 50 min of waiting, listening to @HSBC_UK >
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Liz ellis
(@chickencam467) reported
@HSBC_UK She spent 45 minutes on the phone yesterday to them and was eventually told that she was entering the code too slowly, which I’m sure is not the case. I feel that she and others with card reader issues are being patronised and let down