Is HSBC down in East Ham, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in East Ham, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in East Ham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (17%)
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Login (17%)
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Transactions (4%)
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Transfer (2%)
Live Outage Map Near East Ham, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Website | |
| Bexleyheath |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near East Ham, England
Latest outage, problems and issue reports in East Ham and nearby locations:
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Jools Sampson
(@reclaimyourself) reported
from
Tottenham, England
@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@HSBC_UK is anyone answering the phones today? Been on hold for 30 minutes plus. Internet is down so can’t use online.
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Baby J
(@DisneyDreamer30) reported
from
Tottenham, England
@HSBC_UK Really not appreciating the lack of help from your chat team.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@HSBC_UK any update on Mobile App!!!!!! would be nice to of goofan email instead of having to look on twitter to see problems!!!!!
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Anna Antoniou
(@mammahun) reported
from
Tottenham, England
@HSBC_UK when are you going to refund me for the MASSIVE delays holding to speak to one of your advisors. Got cut off the first time, 2nd time got transferred & now waiting AGAIN to get through!!! Disgusting service!! #worstcustomerserviceever
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Nick
(@trvynicolas) reported
from
Epping, England
@HSBC_UK two days running I’ve been waiting 50 mins as an advance customer on the phone. Been told I can’t address issue over internet banking.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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GrahamH
(@GrahamH321) reported
Thank you @HSBC_UK for zero help or useful guidance with my mortgage. If there was a bus you’d have just thrown me under it.
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Robert Fallows
(@FallowsRobert) reported
@HSBC_UK Your online travel money service doesn't work and I've been told for over a week on your live chat that all your agents are busy (not working). Probably going to swap banks if you can't get through without having to call up for simple queries.
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Turkinese
(@Turkinese) reported
@HSBC_UK Please fix your customer service line. I had to wait 20 minutes to connect, and then your advisor just answered with "hello". Then he said he had to open some applications and muted his mic and cut the call off after 5 minutes. Poor service.
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Sue Toudup
(@Toudies) reported
@HSBC_UK Okay, so I need to talk to an agent urgently on a phone, I spent two hours in a physical bank yesterday, travelling a long way because my two nearest branches are closed. The issues have still not been resolved it’s quite complex, why are your phones never answered?
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Struan Reid
(@YodaCCP) reported
@HSBC_UK Hi been waiting on hold for 18 min to speak to one of your agents!!! I have just joined your bank and this is a very poor reflection of your customer service!!
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Gary Moss
(@Mossy55018) reported
@HSBC_UK Great that you are helping customers in all these ways, How about helping existing customers by answering your phones ! 20 mins and 25 seconds as i type this and still waiting. AWFUL SERVICE !
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jason duffy
(@duffster28) reported
@HSBC_UK hi there I need to do Bank xfer for a car to availablecar ltd however my app is showing error ref 503 when trying to validate the company and I cannot proceed. Could you advise please
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Uğur Karaman
(@karamanugur1) reported
@HSBC_UK hello, I'm trying to change a standing order without success even if the app confirms the change. Please help. Thanks.
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S.J
(@S__J_____) reported
@HSBC_UK You have succeeded in creating the most difficult app going. Trying to verify, with my correct number and never receive the text with the code. Ring your appalling customer service to be told "it takes upto 5 days for a text" Shocking service, especially nowadays!
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Catherine Anderson
(@clark_cat) reported
@HSBC_UK someone has taken out a fraudulent debit card from HSBC in my name. Who can I contact to have the account shut down please?