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HSBC

HSBC status: access issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Full Outage Map
  • HSBC generated 0 outage signals in the last 24 hours around East Ham, including 0 direct reports.
  • The most common problems reported in this area mention Mobile App.
  • 100% Mobile App (100%)

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in East Ham, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in East Ham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near East Ham, England

The most recent HSBC outage reports came from the following cities: City of London, and Woodford Green.

CityProblem TypeReport Time
City of London Mobile App 12 days ago
Woodford Green Mobile App 1 month ago
City of London Website 2 months ago
Bexleyheath Mobile App 3 months ago
City of London Mobile App 4 months ago
City of London Mobile App 5 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near East Ham, England

Latest outage, problems and issue reports in East Ham and nearby locations:

  • martinchamarro
    Martรญn Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • laurenracheljo1
    Miss Jones (@laurenracheljo1) reported from Romford, England

    @xAniyahx @HSBC_UK Is Hsbc down too???

  • AlexKLMan
    Alex ๐Ÿ€„๏ธ (@AlexKLMan) reported from Romford, England

    @CatchTheseWords @HSBC_UK Have you tried using the screen recognition? Also, it is ridiculous why you need account information for a public issue.

  • James_Tewes
    James Tewes (@James_Tewes) reported from Poplar, England

    @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

  • aulakj
    Josh (@aulakj) reported from Poplar, England

    @HSBC_UK hi Iโ€™m getting an error code (api 103) when logging into the app. Any advice?

  • 0x013F6DAF2fc89
    thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as โ€œfraudulentโ€ and block it. #Banks are the real fraud #Crypto is the future

  • AleAltomonte
    Ale (@AleAltomonte) reported from East Ham, England

    @HSBC_UK Iโ€™ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasnโ€™t last week! This isnโ€™t a great service!

  • ClareLawrence
    ClareLawrence (@ClareLawrence) reported from Poplar, England

    @HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out

  • KingKawika93
    King ๐Ÿ‘‘ David (@KingKawika93) reported from Ilford, England

    Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u

  • grudelsud
    ๐šƒ๐š‘๐š˜๐š–๐šŠ๐šœ ๐™ฐ๐š•๐š’๐šœ๐š’ ๐Ÿ‡ช๐Ÿ‡บ (@grudelsud) reported from Islington, England

    @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

  • AleAltomonte
    Ale (@AleAltomonte) reported from East Ham, England

    @HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?

  • mariusfanu
    Marius Fanu (@mariusfanu) reported from East Ham, England

    @HSBC_UK Iโ€™m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

  • tercumanFLB
    ูุฑุงู†ุชุดูŠุณูƒูˆ (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • alekscz1
    Aleks (@alekscz1) reported from City of London, England

    @HSBC_UK a beg fix your app

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • go9259
    Go9259 (@go9259) reported

    I'm sorry @HSBC_UK your service to become a Premier customer is not good enough. 35 minutes on hold to do an initial check if eligible. Now to wait 4 days for a call back to arrange an appointment to set up the account. Earliest appointment is 11th May... [1/2]

  • Andouillettefr
    Andouillettefries (@Andouillettefr) reported

    traveling , @HSBC_UK decide to lock me out of my online account . I lost my bank card so I can not "block" it and can not clear customer service ( I can not remember how I spent ยฃ107 on the 4th of April ) My account may be empty for all I know and I can not do any about it

  • AgataMarkiewic1
    Agata Markiewicz (@AgataMarkiewic1) reported

    @HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!

  • Karisspluck
    ๐—ž๐—ฎ๐—ฟ๐—ถ๐˜€๐˜€ ๐ŸŒธ (@Karisspluck) reported

    @HSBC_UK Hi, Iโ€™ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but canโ€™t access it. Will this be sent to me in the post instead? Iโ€™m assuming it just says to cut up the card, but Iโ€™m not sure.

  • annacjone5
    Anna (@annacjone5) reported

    @HSBC_UK got my phone fixed & now I can't log in to the mobile banking app. It says 'Unable to send activation code'. Rang up on the 18th and gave my phone number but it never changed. Will the code be texted to me? And how long will it take? Need to pay rent soon!

  • ChiaraChloe08
    Chlo Wilks (@ChiaraChloe08) reported

    @HSBC_UK mobile app not working?

  • langlineer
    Joe Langley (@langlineer) reported

    @HSBC_UK Iโ€™m a long term customer and Iโ€™ll be switching to another bank soon. Your customer service has gone off a cliff. Your phone messages state things can be done online that canโ€™t. Some things only in branch, but canโ€™t get a branch appt for months.

  • MrsGriffMusic
    Mrs Griff (@MrsGriffMusic) reported

    So the money that I had stolen from my account has gone out anyway even after raising an issue last week. Now I'm ยฃ500 down for up to 90 days while it's investigated! @HSBC_UK how can you think this is acceptable? Citizens Advice state that it should be sorted the next day!

  • goonerlgh
    Gooner๐Ÿ‡บ๐Ÿ‡ฆ (@goonerlgh) reported

    @HSBC_UK Thank you for your reply. I've emailed a copy of the Closure request and the details you requested to that email address. HSBC telephone banking will not give me access to anyone because it doesn't recognise my account / Date of Birth ๐Ÿ˜ . Is there a tel number I can call???

  • AdvocateRed7
    Jason Roberts (@AdvocateRed7) reported

    @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? Iโ€™ve since deleted the app and reinstalled it but itโ€™s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???