HSBC status: access issues and outage reports

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

• 
  Sam Shethran (@ShethranS) reported 3 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Peter Wilkins (@Peter_Wilkins78) reported 4 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  John Boxall (@jdboxall) reported 8 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  mary spillane (@spillanemary) reported 9 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  bobsmailes (@bobsmailes) reported 13 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  Kenneth07834 (@kenneth07834) reported 15 minutes ago from Croydon, England

  @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

• 
  John Boxall (@jdboxall) reported 15 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 19 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Rajith Raju (@rajurajith21) reported 23 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Alex (@alex6130) reported 24 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

• 
  Abi National (@amala_n_ewedu) reported 26 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Darren (@firstclubworld) reported 29 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Alex (@AlexRM) reported 29 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  bobsmailes (@bobsmailes) reported 37 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  steve (@stevedw40) reported 44 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  shipar ahmed (@shiparttn) reported 44 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  Peter Wilkins (@Peter_Wilkins78) reported 45 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Catriona Ritchie (@CatrionaRitchie) reported 49 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Martín Chamarro (@martinchamarro) reported 50 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  YM (@Yadzinooo) reported 57 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TS (@PZR311067) reported 3 minutes ago

  @HSBC_UK @rosieerooo22 Same with us, a/c upgrade on joint account, did 5 Hard searches each on our credit file because you upgraded to wrong account, and to fix it you did more, complaints team a joke, now with FOS to sort as in one go you have destroyed a perfect credit rating.

• 
  Matt Bunnell (@mattbun) reported 8 minutes ago

  Hi @HSBC_UK How do I find out the list of HSBC Premier Credit Card airline & hotel transfer partners (and the transfer rates) before applying for a credit card? Strange that this info is not on your website given that this is a major part of the reason to choose the card.

• 
  White Apathy (@fundcruncher) reported 13 minutes ago

  @HSBC_UK I can't use private messaging on this website, I don't use the X app. The HSBC app clearly says "Sorry, there was a problem on our end" The problem is not with me, it's on your end. It's still there.

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 14 minutes ago

  @HSBC_UK Why oh why when I call your service, first of all your employee can’t even say my surname correctly and they can’t even deal with what I asked for. An absolute total waste of time dealing with offshore employees. Why can’t I speak to somebody from the United Kingdom?

• 
  John Kefas (@kefasjohn) reported 14 minutes ago

  @HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2

• 
  Awenaio (@awenaio) reported 17 minutes ago

  @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

• 
  Teds (@Tedtalks13) reported 19 minutes ago

  @HSBC_UK @WalsallCouncil Especially the one out of gethins gym that was chirping Liz truss… I didn’t say that… I also didn’t say anything about carbon coding on his Nelly comment. Community isn’t my thing yet I’ve wrote and won multi million pound contracts in my 20s some folk talk ******* **** a lot

• 
  Pratik Bhongade (@mpratik02) reported 19 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Kaey (@ThatGuyKaey) reported 20 minutes ago

  @Archiemurp @HSBC_UK Oh ****, didn’t know they do this 🫣

• 
  MatNova (Chinoy) 🇮🇳 🇵🇸 🇺🇦 (@mat__nova) reported 23 minutes ago

  @HSBC_UK @HSBC_IN hello, i am reaching out to you regarding one of your employees in india, they are disabled and have a UDID (unique disability ID) provided by the government, all the details of their disability were disclosed during their recruitment they applied for a position but were asked to accept a different department on the premise it is easier work to do which is not the case they were forced to acknowledge communications from the HR and management instead of either of those company departments working with him so that he may perform his job adequately while accomodating the fact that he has a disability he has now been put on a "performance improvement plan" which he again was asked to acknowledge but which the details of were not disclosed to him adequately, it is a method to declare his performance inadequate and then fire him he recently fell and hurt himself and has gotten a medical document from a certified doctor declaring this and submitted it to HR but they are refusing to grant him the leave he requires to recover i am sincerely disappointed by the level of lack of understanding or care that the indian subsidiary of an international banking company like HSBC has had with dealing with their employee, i find managers in India for most BPO services to be exploitative but it's extra embarassing that this is an internationally acclaimed company in fact i wouldn't be surprised if the company officials in india use the information I've provided to determine the identity of the employee and harass them even further i am tagging @St_Brosephs and requesting help with regards to this matter to explore all avenues to get the help this HUMAN BEING requires in order to fulfill his job while being accommodated for the disability he had declared and was still hired with