HSBC status: access issues and outage reports

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 31 seconds ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Sam Shethran (@ShethranS) reported 50 seconds ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  bobsmailes (@bobsmailes) reported 5 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  Alex (@alex6130) reported 8 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

• 
  Mike Fuller (@ninepine) reported 9 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  bobsmailes (@bobsmailes) reported 9 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  Kenneth07834 (@kenneth07834) reported 12 minutes ago from Croydon, England

  @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

• 
  Peter Wilkins (@Peter_Wilkins78) reported 15 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  John Boxall (@jdboxall) reported 19 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  YM (@Yadzinooo) reported 23 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  chris (@bennys020) reported 25 minutes ago from Croydon, England

  @HSBC_UK app not working

• 
  Alex (@AlexRM) reported 29 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  John Boxall (@jdboxall) reported 29 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Mike Fuller (@ninepine) reported 34 minutes ago from Croydon, England

  @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

• 
  Darren (@firstclubworld) reported 41 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Catriona Ritchie (@CatrionaRitchie) reported 43 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Abi National (@amala_n_ewedu) reported 44 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Peter Wilkins (@Peter_Wilkins78) reported 55 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  steve (@stevedw40) reported 59 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Luke (@LukeHugh3s) reported 59 minutes ago from Croydon, England

  @HSBC_UK is there a fix for you app not working on this new iOS update?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark (@MorganMF9867) reported 6 minutes ago

  @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

• 
  Ruchee Dudeja (@DudejaRuchee) reported 7 minutes ago

  @HSBC_UK recently I moved from Hsbc basic account to Advance but didn’t get the £200 credit ? Can someone check and help pls

• 
  Rosie (@rosieerooo22) reported 9 minutes ago

  Husband opens up a new account with @HSBC_UK.. card arrives HSBC: haha no, we’re going to block your card before you’ve even used it, because of fraudulent activity on an account that hasn’t been used yet.

• 
  Alex De La Garza (@alex_goteam) reported 10 minutes ago

  @HSBC @HSBC_UK please do the right thing and help Penny with her account!

• 
  Salah ElBaba (@SalahElBaba) reported 13 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 14 minutes ago

  @HSBC_UK care to contact me? I was promised to receive a phone call at 9am, looks like customer service is not bothered!! #worstbankever

• 
  Tigger dictator know it all 😉 (@lionel42399) reported 15 minutes ago

  @CleansedTweets @pchindle @HSBC_UK Both myself and my mother have uk bank accounts and they have our address in Spain,never an issue,it should be same situation for yourself, if you have a home address in uk again they shouldnt be closing your account,it’s not illegal to travel and be out of the country for years

• 
  Peter Croden (@Peter_Croden) reported 16 minutes ago

  @StevieeeWx @HSBC_UK If you are pushing customers down a certain route to open a new account you make sure it’s right ffs

• 
  magzrichie (@magzrichie1983) reported 18 minutes ago

  @HSBC_UK sort put your services ! Your app is diabolical and like a gamble if you can access your account or not ! Your login page has been frozen for days, and your photo ID krap is a joke ! ive had eye surgery ( im sick as hell ) and I cant even pay for eye drops !!!!!!!!!

• 
  Paul Richardson (@PaulGRichardson) reported 22 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?