Is HSBC down in Merton, England?

Problems in the last 24 hours in Merton, England

HSBC signals over the past 24 hours, with local activity from Merton, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• Service-wide baseline

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

• 
  Kaustubh (call me KL) - he/him (@originalKL) reported 5 minutes ago from London, England

  @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

• 
  seiferxin (@seiferxin1) reported 13 minutes ago from London, England

  @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

• 
  Ben Marshall (@marshallb60) reported 15 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  Carol Gould (@Karashgould) reported 25 minutes ago from Paddington, England

  Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

• 
  Marius Fanu (@mariusfanu) reported 28 minutes ago from East Ham, England

  @HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess

• 
  Peter Wilkins (@Peter_Wilkins78) reported 34 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  David Howorth (@dhoworth1) reported 36 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Carol Gould (@Karashgould) reported 41 minutes ago from Paddington, England

  Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

• 
  mary spillane (@spillanemary) reported 41 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Paul Smith (@paulhelpspeople) reported 42 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  John Boxall (@jdboxall) reported 44 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  ClareLawrence (@ClareLawrence) reported 44 minutes ago from Poplar, England

  @HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out

• 
  Matias Cervi (@Tute) reported 46 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  Ivan Alexander (@ijaen) reported 46 minutes ago from Paddington, England

  @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

• 
  Varun Khanna (@vk225) reported 47 minutes ago from Camden Town, England

  @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

• 
  Luke (@LukeHugh3s) reported 48 minutes ago from Croydon, England

  @HSBC_UK is there a fix for you app not working on this new iOS update?

• 
  shipar ahmed (@shiparttn) reported 51 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  bobsmailes (@bobsmailes) reported 53 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  Chrissy H 🏳️‍🌈 (@Chris_1987) reported 58 minutes ago from Camden Town, England

  Honestly @HSBC_UK are terrible when you’re in need of help

• 
  Andrew Saveall (@PompeySavs) reported 59 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AI Enthusiast (@aici_interiors) reported 3 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 6 minutes ago

  Why do @HSBC_UK make it so difficult to ask for paper statements? Every year they inform me they are going to stop sending them. I have to wait till they stop to ask for them to resume. Why can’t I do it on the app. Why make me log onto online banking? Poor customer service.

• 
  Marion Blacker (@Marionblacker1) reported 8 minutes ago

  @HSBC_UK You really are going to the dogs. Recently e have had several problems with our service. This evening I wanted to edit a payee and could not manage the change so thought I’d email securely but oh no that facility has been removed. Use chat! Will look into alternatives

• 
  Marlon Martins (@23mmartins) reported 10 minutes ago

  @HSBC_UK can you help me with paypal refund, its taking a while to appear on my HSBC account

• 
  Iainblue (he/him)🌈 (@IainMacDonald17) reported 11 minutes ago

  @HSBC_UK dear hsbc I’ve banked with you for 40+ years why is it my brand new card contactless is not working I’ve had it 2 days it worked at @Se_Railway this morning and now isn’t?

• 
  magzrichie (@magzrichie1983) reported 11 minutes ago

  @HSBC_UK sort put your services ! Your app is diabolical and like a gamble if you can access your account or not ! Your login page has been frozen for days, and your photo ID krap is a joke ! ive had eye surgery ( im sick as hell ) and I cant even pay for eye drops !!!!!!!!!

• 
  Sally F 💙 (@SallyF100) reported 11 minutes ago

  @HSBC_UK I have been trying for an hour and a half this morning to make a payment on behalf of my mother, for whom I have power-of-attorney, and your operator has now hung up on me. This is terrible service, it can’t be this hard to make a pyt.

• 
  Aimi Jones (@AimiMcNeill) reported 16 minutes ago

  Hi @HSBC_UK Ive had letter from you claiming that you owe me a refund due to historic credit card charges and to reply with my bank acc details on a pre paid form. Not sure if a scam and yr helpline cant confirm. No HSBC branches near me. Help!

• 
  John Spencer Williams • F**k Work Let’s Play (@johnsw) reported 18 minutes ago

  @stephenpratley @HSBC_UK The fact the HSBC biz app still has no notifications and their card has no Apple Pay support tells you everything about their care for customers. They don’t give a ****.

• 
  Craig (@petrolveins) reported 24 minutes ago

  Hey @HSBC_UK Three hours of a Friday evening wasted trying to get a coherent answer to a single question about a credit card balance transfer… Been a customer for 30 years, mortgage with you for 20 and I’m now considering leaving over a single question.