HSBC

Is HSBC down in Merton, Greater London, England?

Some problems detected

Users are reporting problems related to: mobile app, website and login.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 12/11/2025 07:20

December 11: Problems at HSBC

HSBC is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (62%)

    Mobile App (62%)

  2. Website (18%)

    Website (18%)

  3. Login (15%)

    Login (15%)

  4. Withdrawals (3%)

    Withdrawals (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: City of London, London, Wandsworth and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomNewham Mobile App
United KingdomLondon Website

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • dominicJB7 Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England

    @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

  • paulsim55825613 paul simmons (@paulsim55825613) reported from London, England

    @HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC

  • originalKL Kaustubh (call me KL) - he/him (@originalKL) reported from London, England

    @HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK is the app down? Have tried and says there's an error - try again later

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England

    @HSBC_UK Seems to be working now thanks

  • henriquebacksno Henrique Costa Neves (@henriquebacksno) reported from Camden Town, England

    @HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use

  • SmoothRegulator Peter Crowley (@SmoothRegulator) reported from Ealing, England

    Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • andrelondonuk Risk On 🇺🇦 (@andrelondonuk) reported from Bromley, England

    @HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH

  • PompeySavs Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • AleAltomonte Ale (@AleAltomonte) reported from East Ham, England

    @HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?

  • amala_n_ewedu Abi National (@amala_n_ewedu) reported from Wandsworth, England

    @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

  • alekscz1 Aleks (@alekscz1) reported from City of London, England

    @HSBC_UK a beg fix your app

  • PlanetRobot2 PlanetRobot (@PlanetRobot2) reported from Camberwell, England

    @robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • AleAltomonte Ale (@AleAltomonte) reported from East Ham, England

    @HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • alex6130 Alex (@alex6130) reported from Richmond, England

    @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

  • aulakj Josh (@aulakj) reported from Poplar, England

    @HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • RJNotLupin Theo🐻 (@RJNotLupin) reported

    @HSBC_UK It still isn’t working for me, tried deleting & redownloading, restarting my phone, nothing has worked it just crashes and closes once I go on the app. Waiting for my physical secure key so that I can access my bank but that could be another weeks so idk what you expect us to do

  • Kabaly90 Baxter (@Kabaly90) reported

    @HSBC_UK @HSBC_AUS @HSBC UK account locked due to incorrect security Q. Live permanently in AUS now. Can not unlock account because your teams won't/can't communicate due to incompetence/time zone issues. Show some initiative and rectify this.

  • Richard80661947 RichK (@Richard80661947) reported

    @HSBC_UK Your app still keeps crashing. Doesn’t even get to login screen before it bombs out. Been long enough for u to fix it. Absolute shambles.

  • pinmole pinmole (@pinmole) reported

    @HSBC_UK Thanks. I can’t find the generic info you mention. It doesn’t seem to have been posted. All we need to know is when/if the problem will be sorted. Will it take longer for some models/OS than others? If so please give details. Currently doesn’t seem to be sorted for any of them.

  • yorkie_anna AnnaYorkie (@yorkie_anna) reported

    @DreyfusJames @KarenNI @HSBC_UK I remember a time in Scotland when a customer who was owed money by a bank sent in bailiffs who took their computers. They payed up soon after.

  • hongpengliew hong peng liew (@hongpengliew) reported

    @HSBC_UK since updating to IOS 14.8 the HSBC online banking app has been crashing and haven’t been able to log on. Very appalling especially after having to wait 3-4 weeks for account to be opened now this. Off to uni soon so will need frequent access to my online banking service

  • oldscousema LornaFitzpatrick💚🤍💜 (@oldscousema) reported

    @DreyfusJames @HSBC_UK I get soooo cross about poor customer service. Some things ate out of the hands of individuals but being pleasant and helpful can't be that difficult.

  • harkness_mandy Mandy Harkness🟥🕸 (@harkness_mandy) reported

    @DreyfusJames @HSBC_UK HSBC are a nightmare! My husband needed statements for his business account, you can’t order on the app, they won’t do it over the phone you have to go into a branch! Also wallet stolen over weekend & unable to order new cards as “system down”🙄🤯

  • ramarmy10 Lee DCFC Adams (@ramarmy10) reported

    @HSBC_UK once again being treated like rubbish and lied to bu the online chat team. No support whatsoever and not releasing payment that should of never been took anyway and now overdrawn! #discrace

  • AmeliaGhirardi Amelia Ghirardi (@AmeliaGhirardi) reported

    @HSBC_UK App is still not working for me on my iPhone 6s (IOS 14). Crashes whenever I open it and if it does get to the log in stage, I never receive the verification code via text.