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HSBC status: access issues and outage reports

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 56% Mobile App (56%)
  • 25% Login (25%)
  • 10% Website (10%)
  • 7% Transactions (7%)
  • 2% Withdrawals (2%)

Live Outage Map Near Merton, England

The most recent HSBC outage reports came from the following cities: Sutton, Southall, City of London, Coulsdon, London, Wallington, Harrow, and Ealing.

CityProblem TypeReport Time
Sutton Website 2 hours ago
Southall Mobile App 14 hours ago
City of London Mobile App 5 days ago
Coulsdon Withdrawals 13 days ago
London Mobile App 14 days ago
Wallington Login 16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • MattCartmell
    Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • AmandaDD123
    Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • KingKawika93
    King 👑 David (@KingKawika93) reported from Ilford, England

    Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • bennys020
    chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • vmahadevan1
    MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • ShethranS
    Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • 0x013F6DAF2fc89
    thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • dhoworth1
    David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • firstclubworld
    Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Nordicblockhead
    DaddysSpecialTreat (@Nordicblockhead) reported

    @HSBC_UK Huawei p30 pro (android), was working until yday. Keeps saying service is unavailable&to try later

  • Alan_Howell
    Alan Howell (@Alan_Howell) reported

    @HSBC_UK I’d like an update on what’s happening to enable me to access my business bank acc that you’ve locked me out of for 2 months now. I fail to see why if I go to branch with a passport and bank cards etc this catastrophic **** up can’t be sorted immediately.

  • vc61
    MrsMartyn (@vc61) reported

    Someone has opened a bank account using my address. I have tried reporting it to @HSBC_UK but the twitter chat says they can’t help, the phone line has a recorded message saying they’re too busy to take calls and the text message only works if you’re a customer (I’m not) 🙄

  • BenfordJames2
    Benford James (@BenfordJames2) reported

    @DawgUK @HSBC_UK Hello! I suggest you to message @CUULRUSO_202 on Instagram. They were able to restore my locked account in just a few hours and they are also very trustworthy person to work with. They are active and responsive 24/7 so i definitely recommend that you seek help from them 👍

  • springy8787
    Nick (@springy8787) reported

    @HSBC_UK your customer service reps need to learn some manners. Just had an absolutely appalling experience with one of them

  • IsabelKydd
    Isabel Abrams (@IsabelKydd) reported

    @HSBC_UK It said on website that you were extremely busy + not to ring unless it was an emergency, which it isn’t.The last four digits of my number you show are correct.I tried generating a security code but the option isn’t available at the bottom of the page where it says it should be!

  • MelanieHoskin
    Melanie Hoskin (@MelanieHoskin) reported

    @HSBC_UK I had to delete the app and also go through telephone banking to set whole new credentials. It's working now, but wasted my Monday morning! Please TEST your updates fully

  • TaggHE
    Helen Tagg (@TaggHE) reported

    Do I know any @HSBC_UK employees here?? Your bank has a great scheme to support charities with minimal input from yourselves - would you consider nominating The Snowdrop Project to support victims of trafficking? @SnowdropProject

  • PopsAnonymous
    Anonymous (@PopsAnonymous) reported

    @HSBC_UK There’s no real opt in if you follow the website? So do you just log into your mobile banking app and everyone is automatically opted in or what?

  • Abster12Watson
    abiDHT (@Abster12Watson) reported

    @HSBC_UK your customer service is appalling you make errors but are unwilling to rectify them. All senior members of staff avoid customer contact.