HSBC

Is HSBC down in Merton, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 03/24/2026 19:45

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (54%)

    Mobile App (54%)

  2. Login (27%)

    Login (27%)

  3. Website (10%)

    Website (10%)

  4. Transactions (6%)

    Transactions (6%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Wallington, London, Harrow, Ealing and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallington Login
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomHarrow Mobile App
United KingdomEaling Login
United KingdomCity of London Website

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • kenneth07834 Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • AbundanceLondon Abundance London (@AbundanceLondon) reported from Hounslow, England

    @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • James_Tewes James Tewes (@James_Tewes) reported from Poplar, England

    @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • ninepine Mike Fuller (@ninepine) reported from Croydon, England

    @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • tercumanFLB فرانتشيسكو (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • IanJamesSeale Ian James Seale (Pureblood) (@IanJamesSeale) reported

    @HSBC_UK Well, that's odd. If I follow that link, it says everything is working fine, but I KNOW from what I was told BY HSBC that the problem that I am experiencing is affecting others too. I am currently trying to get an update on the Software/System problem and am awaiting a call.

  • _aaroncater_ Aaron (@_aaroncater_) reported

    @IanJamesSeale @HSBC_UK Also just found this on their website so you won’t even be able to use the app anymore with your Physical Secure Key! - If you want to keep using your physical Secure Key, you can. However, while you’ll be able to log on to online banking, you won't be able to use our mobile app.

  • _aaroncater_ Aaron (@_aaroncater_) reported

    @IanJamesSeale @HSBC_UK Yeah, I do feel for you! Luckily haven’t had too much of an issue with the new log on process since these bugs were fixed a few days ago. When it first rolled out, once I upgraded to the PIN it kept having a GSA error when trying to go into online banking. HSBC are you listening?

  • millar_sheila Sheila M 🇬🇧🇪🇺🇺🇦 (@millar_sheila) reported

    @HSBC_UK Is there a problem accessing InvestDirect from online banking? Tried online chat but no response.

  • Mummy4all Mummy 4 data 💙 comedian entrepreneur (@Mummy4all) reported

    @HSBC_UK Hi I am not a customer but need to speak with my local Ashton under lyne branch. I was hit by a car today and the HSBC bank has the CCTV footage. They said that if I needed it to contact them, but no numbers.

  • NigamJoshi Nigam Joshi (@NigamJoshi) reported

    @HSBC_UK The great HSBC bank ask customers who are travelling overseas ask them to visit local branch to submit a subject access request. Not just that they don't have a direct access to such team but also the back office team do not have facility to call the customer.

  • jamie_monkhouse Jamie Monkhouse (@jamie_monkhouse) reported

    @HSBC_UK I'm not sure if your mobile app's working right now, is that the case?

  • glambylayla Layla (@glambylayla) reported

    @HSBC_UK The worst customer service

  • Tonydre5 Tonydre (@Tonydre5) reported

    @HSBC_UK @iamaafaq It's a shame Sofia will be out of a job soon as HSBC will be shutting down the Dewsbury branch in a few months. Aafaq would need to take the day off work to travel to Bradford/ Huddersfield/Leeds if he needed help in future .

  • iryna_it09 Iryna (@iryna_it09) reported

    @HSBC_UK You online banking app is already not working, asked me for mobile security key I didnt have. It took 3 hours to sort it out with your poor customer service. When I told I want to complain about it she put me on hold for 50 min and its counting