Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, City of London, London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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ClareLawrence
(@ClareLawrence) reported
from
Poplar, England
@HSBC_UK Is there an issue with the app? As soon as i log in it says your session has expired and logs me out
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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shivakumar rao
(@shivakumarster) reported
@HSBC_UK HSBC will penalise their customers for the vandalise the customer and leaving the debt . They don’t verify before they provide the loan . Today they taken my salary left in debt for the loan applied by the fraudster . I am carrying for help called HSBC 19 times ,any one help me
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JG 1
(@JohnGore9) reported
@droidinio @HSBC_UK @HSBC_UK I am a customer of yours and I’m somewhat concerned that you have declined to assist my Granddaughter who has had £478 taken unlawfully from her account, unless I see some attempts from HSBC to help her to resolve this issue, I will close my account . Do the right thing.
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Dale Reid
(@DaleSpeedyReid) reported
@MikeGore2 @HSBC_UK Send an email to the bank with proof your daughter didn't withdraw or spend the money. Normally locations and times on trackers help etc.
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Mike Gore
(@MikeGore2) reported
Unfortunately still nothing back from @HSBC_UK apart from someone will look into this and get back to you. Thanks for all the support so far. We will keep trying for the right result.
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Troy Featherstone
(@Troystory1) reported
@HSBC_UK is your app down? I can't log in and keep getting "something went wrong, please come back later". Please advise, thanks.
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Giles Armstrong
(@ubergiles) reported
@HSBC_UK I NEED to talk to a human the overseas line is still down using website chat bot directs me to log in, which I cant do. I don't have my old phone with the digital secure key. The number that is down is +44122261226
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Sharon
(@shazandnick) reported
@HSBC_UK I need some help with my mothers account she has Dementia and is in a care home have been trying to set up a direct debit to pay straight to care home for her fees and had a letter saying she has to go into a branch unfortunately she is unable to walk after breaking hip
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diksha khanna
(@diksha_khanna18) reported
@HSBC @HSBC_UK pathetic service to open UK account from India. Application was completed 5 days ago but RM is not responding to complete the formalities and get the account activated. Made multiple attempts to reach out to overseas and local branch, all in vain. Disappointed!
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Gareth Porretta
(@PorrettaGareth3) reported
@MikeGore2 @HSBC_UK Sorry to hear that Mike, so much of it going on . My lad is with same bank and is having countless issues with ‘Argos’ trying to take money but the bank are not very helpful
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maccalufc85
(@maccalufc85) reported
@MikeGore2 @HSBC_UK I had nearly £1k stolen last year and I had to do it through the fraud squad but I got it back pretty much the next working day, the actual bank were pretty useless