Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (26%)
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Website (10%)
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Transactions (6%)
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Withdrawals (2%)
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Transfer (2%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: Coulsdon, London, Wallington, Harrow, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Coulsdon |
Withdrawals | |
| London |
Mobile App | |
| Wallington |
Login | |
| London |
Mobile App | |
| London |
Login | |
| Harrow |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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John Bevan
(@JohnLBevan) reported
@HSBC_UK Thanks Tijianne. The site itself works; it's just links which had worked a few weeks ago no longer work as the site's been rewritten, and users using bookmarked links rather than going via the site's root page & navigating through the links get issues / without helpful redirects
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Sam Townend
(@djsamtownend) reported
@HSBC_UK the WORST bank I’ve ever had the misfortune of dealing with. Business account locked since 19th Dec; no access to funds despite still taking money in. Daily phone calls, keep being told different updates from agents. Beyond ridiculous - how do you expect us to operate??
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Saeed Anslow
(@AnslowSaeed) reported
@HSBC_UK Business Banking - I have tried to resolve 5 International receipts for over a month inc 5-6 hours on calls. You keep rejecting the receipts (with no reasons). No Business banking managers exist & telephone banking have failed to resolve and are a waste of time. Help!
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RG
(@Ginnybin25) reported
@HSBC_UK I’ve been logged out of my account and I can’t generate a security code to help me log in somewhere else and update my details. I’m locked out of my account and I really need access to it. Please help.
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Gea 🦋🔮
(@xoGEAxo) reported
@HSBC_UK I’ve been waiting to speak to someone for over 35 minutes, my switch failed but no one told me. So unhappy. Please can someone help?!
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Andrew
(@AndrewRodsley) reported
@HSBC_UK have you tried dealing with yourself recently? It’s impossible to resolve the simplest of queries. Nobody is able to help, and the call centre put me on hold just before closing!
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paul jones
(@Paul06Jones) reported
@HSBC_UK That’s the exact reason I was trying to call daily for over a week to no avail. Over 30 years banking with HSBC the service is now an all time low. Will be considering a total change not just for savings!!!
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Priya Mitchell
(@MitchellPriya) reported
@HSBC_UK customer service front desk Luke at your Manchester Exchange Street Branch is not only unknowledgeable but also unable to find out an answer, only signpost to Experian. I’m still waiting to speak to a manager. Is this really HSBC customer service?
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METAMORPHTATE
(@MetamorphTate) reported
@HSBC_UK my wife has been waiting 2 months now to receive her replacement debit card… you somehow lost the first replacement and gave no reason for it and she has been waiting another month for the next one… this is absolutely ridiculous and has caused endless problems for us!
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Steve Dawson
(@steveapd900) reported
@HSBC_UK crap service today, spent 2hours in a queue to finally get cut off without speaking to anyone….