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HSBC

HSBC down? Current status and problems in Merton, Greater London, England

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 60% Mobile App (60%)
  • 25% Login (25%)
  • 8% Website (8%)
  • 6% Transactions (6%)
  • 2% Withdrawals (2%)

Live Outage Map Near Merton, England

The most recent HSBC outage reports came from the following cities: Coulsdon, London, Wallington, Harrow, Ealing, and City of London.

CityProblem TypeReport Time
Coulsdon Withdrawals 7 days ago
London Mobile App 8 days ago
Wallington Login 10 days ago
London Mobile App 17 days ago
London Login 21 days ago
Harrow Mobile App 28 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • hemaljadav
    Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • spillanemary
    mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • hemaljadav
    Hemal Jadav (@hemaljadav) reported from Hillingdon, England

    @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

  • bobsmailes
    bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • kenneth07834
    Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • jdboxall
    John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • Chris_1987
    Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • martinchamarro
    Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • AledSmith
    Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • AledSmith
    Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • hemaljadav
    Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • adrianhansel
    Adrian Hansel (@adrianhansel) reported from Paddington, England

    Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

  • martinchamarro
    Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • jdboxall
    John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • AledSmith
    Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • SteveH_Richards
    STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • elanacovshoff
    Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • shiparttn
    shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • bobsmailes
    bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • sapna_ghai
    Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • ForhadKamaly
    Forhad Kamali 🇧🇩 (@ForhadKamaly) reported from Southend-on-Sea, England

    what's wrong with the @HSBC_UK app this is frustrating. it's been like for a week now. can't access to my account

  • ThisIsLisa10
    Lisa (@ThisIsLisa10) reported

    @HSBC_UK I have been trying to register as a new customer with you and want to open a @HSBC_UK current account. I originally applied several weeks ago and have not heard back. I also can not seem to get in touch on the phone. Help please!!

  • craig__2k4
    Craig Owen (@craig__2k4) reported

    @HSBC_UK you guys are the worst customer service I’ve ever experienced. My fiancée had her old card cloned and now another fraudulent transaction has happened. No one in the fraud team is being helpful. Has her new card been cloned already? No answers. No useful info. Pathetic

  • jberrypoetry
    Jenny Berry (@jberrypoetry) reported

    If anyone gets a text asking them to pay extra for their delivery from Royal Mail...IGNORE IT! I fell hook, line & sinker. Fraudsters pretending to be @HSBC_UK and 2 weeks after still can't log in online. HSBC have been brilliant though in sorting the loan took out in my name.

  • arismarko
    Aris Markogiannakis (@arismarko) reported

    Calling @HSBC_UK customer support, and after a big fail I ask the support person to pass me his manager and I am getting this ..we cant we #WFH

  • daveyboytommo
    Dave Thompson (@daveyboytommo) reported

    @HSBC_UK Thanks Michelle, I'm a little loathe to do that as its a pain then setting up everything that uses the old card again i don't understand why there's nobody i can report this bad practise to, the FCA don't seem interested, I've even contacted BBC watchdog as it's serious issue

  • SLTjustin
    Justin Lawson (@SLTjustin) reported

    Why is @HSBC_UK @HSBCUKBusiness so bad. I have wasted nearly two hours this morning trying to get through to correct departments or have people answer the phone. I am so close to moving business, personal, mortgages and kids accounts because your service is atrocious

  • RussellJJames
    Russell James (@RussellJJames) reported

    @HSBC_UK @HSBC Is anyone able to explain why when I am trying to speak with someone about a suspected fraud issue I get kept waiting 25 minutes before not being hung up on. Really???

  • MiMadzharova
    Mihaela Madzharova (@MiMadzharova) reported

    Hey @HSBC_UK, last resort, I’m in need of a banking service that online banking doesn’t offer: went to a branch, tried Online chat, and spent 2x1.5 hours on hold w/ phone support. Not the slightest progress. Any tips?

  • marcuus50
    Marc Stewart (@marcuus50) reported

    @HSBC_UK @HSBCUKBusiness @firstdirect why are you only open 10-2 daily? Not good enough for demand. 3 minutes till closing and still in the queue 9 deep outside. Been here 40 minutes at Cramlington. Apparently 1 counter serving. Shopping centre security having to help your staff