Is HSBC down in Merton, Greater London, England?
Some problems detected
Users are reporting problems related to: mobile app, website and login.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at HSBC
HSBC is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (62%)
-
Website (18%)
-
Login (15%)
-
Withdrawals (3%)
-
Transfer (3%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
-
Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
-
paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
-
Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
-
Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
-
Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
-
Henrique Costa Neves
(@henriquebacksno) reported
from
Camden Town, England
@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
-
Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
-
Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
-
Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
-
Ale
(@AleAltomonte) reported
from
East Ham, England
@HSBC_UK No after 50 minutes I gave up, too long and too busy to be able to stay at the phone for another half an hour. Can someone help me about Coins machines please?
-
Abi National
(@amala_n_ewedu) reported
from
Wandsworth, England
@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
-
Aleks
(@alekscz1) reported
from
City of London, England
@HSBC_UK a beg fix your app
-
PlanetRobot
(@PlanetRobot2) reported
from
Camberwell, England
@robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank
-
Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
-
Ale
(@AleAltomonte) reported
from
East Ham, England
@HSBC_UK I’ve been on hold on the phone for over 30 minutes with no answers now, all of this just to understand if one of your branches is open on Saturday mornings or not! On your website is scheduled as open but it wasn’t last week! This isn’t a great service!
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
-
Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
-
Josh
(@aulakj) reported
from
Poplar, England
@HSBC_UK hi I’m getting an error code (api 103) when logging into the app. Any advice?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
Theo🐻
(@RJNotLupin) reported
@HSBC_UK It still isn’t working for me, tried deleting & redownloading, restarting my phone, nothing has worked it just crashes and closes once I go on the app. Waiting for my physical secure key so that I can access my bank but that could be another weeks so idk what you expect us to do
-
Baxter
(@Kabaly90) reported
@HSBC_UK @HSBC_AUS @HSBC UK account locked due to incorrect security Q. Live permanently in AUS now. Can not unlock account because your teams won't/can't communicate due to incompetence/time zone issues. Show some initiative and rectify this.
-
RichK
(@Richard80661947) reported
@HSBC_UK Your app still keeps crashing. Doesn’t even get to login screen before it bombs out. Been long enough for u to fix it. Absolute shambles.
-
pinmole
(@pinmole) reported
@HSBC_UK Thanks. I can’t find the generic info you mention. It doesn’t seem to have been posted. All we need to know is when/if the problem will be sorted. Will it take longer for some models/OS than others? If so please give details. Currently doesn’t seem to be sorted for any of them.
-
AnnaYorkie
(@yorkie_anna) reported
@DreyfusJames @KarenNI @HSBC_UK I remember a time in Scotland when a customer who was owed money by a bank sent in bailiffs who took their computers. They payed up soon after.
-
hong peng liew
(@hongpengliew) reported
@HSBC_UK since updating to IOS 14.8 the HSBC online banking app has been crashing and haven’t been able to log on. Very appalling especially after having to wait 3-4 weeks for account to be opened now this. Off to uni soon so will need frequent access to my online banking service
-
LornaFitzpatrick💚🤍💜
(@oldscousema) reported
@DreyfusJames @HSBC_UK I get soooo cross about poor customer service. Some things ate out of the hands of individuals but being pleasant and helpful can't be that difficult.
-
Mandy Harkness🟥🕸
(@harkness_mandy) reported
@DreyfusJames @HSBC_UK HSBC are a nightmare! My husband needed statements for his business account, you can’t order on the app, they won’t do it over the phone you have to go into a branch! Also wallet stolen over weekend & unable to order new cards as “system down”🙄🤯
-
Lee DCFC Adams
(@ramarmy10) reported
@HSBC_UK once again being treated like rubbish and lied to bu the online chat team. No support whatsoever and not releasing payment that should of never been took anyway and now overdrawn! #discrace
-
Amelia Ghirardi
(@AmeliaGhirardi) reported
@HSBC_UK App is still not working for me on my iPhone 6s (IOS 14). Crashes whenever I open it and if it does get to the log in stage, I never receive the verification code via text.