Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (22%)
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Login (14%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Marius Fanu
(@mariusfanu) reported
from
East Ham, England
@HSBC_UK I’m actually an iOS Engineer, working on banking apps, so I understand from where the crash might be coming from and why it might be hard to support the beta builds. Given that both HSBC & FirstDirect apps crash I suspect that a framework is not supported, but thats just a guess
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Graham-Harrison
(@_EmmaGH) reported
@JudiciaIreview @HSBC_UK Wait times were the same more or less on Friday when I first tried to raise the issue (in two phone calls). If I had more money or could afford to lose this much maybe I could leave for a few days to see if phone queues get shorter — but I can’t do that
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KentBear75
(@Bear75Kent) reported
@_EmmaGH @HSBC_UK FCA complaint may be viable - they're simply not meant to leave you that long. I'd look at Treating the Customer Fairly (TCF) in broad terms but I'm sure there's a thing about prompt response from a contact centre.
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nmk
(@nmk_London) reported
@HSBC_UK Absolutely hopeless opening hours. Never open when you want them! The pandemic is no longer an excuse. I don’t know why this bank doesn’t close its branches altogether and we’ll all migrate to a bank which provides real customer service.
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Fee H.
(@feeinthekitchen) reported
@_EmmaGH @HSBC_UK Had issues with HSBC (and other 'high street' banks too). All useless and exoensive for awful service. Switched to @StarlingBank two years ago. Have never looked back. Easy to use, highly responsive, innovative. Basically what a bank should be.
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Alisha
(@AlishaSunnyAdam) reported
@HSBC_UK Is being a mother wrong?? Applied for Customer Service role remote work but they refused to confirm if they could give me time off to pick and drop my son to school, why is there no flexibility for mothers HSBC?? If I'm willing to work my hours why don't you be flexible?
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Al Gorrod
(@AlGorro) reported
@HSBC_UK I have had no issues with this bank for years. Now they have cancelled my card owing to a data breach. The service I have received since then has been APPALLING. 4 to 6 days to get a debit card issued, nobody really knowing what is happening. Honestly PATHETIC
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Eagleowl
(@eagleowl123) reported
@_EmmaGH @HSBC_UK Unbelievable. Customer service nightmare. I'd be looking for the formal complaint button on their website with my other hand...
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Madhumanti D Ghosh
(@d_madhumanti) reported
@HSBC_UK It's not working. I have already tried this before. Plus I have already tried contacting on this number twice, waiting over 30 min, still no reply or assistance. Please help me get out of this in some other way ASAP.
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Duncan Kime
(@duncankime) reported
@_EmmaGH @HSBC_UK I gave up on them years ago, and I used to work for them. Online is dated. Customer service is awful. No US branches. Then there is the long string of egregious bad banking practices. Money laundering, rate rigging, offshoring and tax evasion. I’d change banks if I were you.
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Gemma Crossley-Wilkinson
(@gemmacrossleyw) reported
@TonyDexter7 @HSBC_UK Ah yes had that one a while back, awful people behind these things