HSBC

Is HSBC down in Merton, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 01/25/2026 20:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Harrow, City of London, London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomNewham Mobile App

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • andrelondonuk Risk On 🇺🇦 (@andrelondonuk) reported from Bromley, England

    @HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England

    @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • PompeySavs Andrew Saveall (@PompeySavs) reported from Spelthorne District, England

    On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • lordzippy darren self (@lordzippy) reported

    i used a faulty @HSBC_UK cash machine sunday (didnt dispense cash,still reduced the balance, & was broken all last week). without leaving my house because i have just had 2 ingrowing toenails fixed (literally 4 hours ago) how would i go about this as a non @HSBC_UK customer

  • myauntybunts Retired kiddo (@myauntybunts) reported

    Useless online chat service with unhelpful staff who can't even be bothered to solve problems. Do you train your staff to tell customers it's 'impossible' to request a statement to be generated @HSBC_UK

  • JamesCheadle 𝙹𝙰𝙼𝙴𝚂 𝙲𝙷𝙴𝙰𝙳𝙻𝙴 (@JamesCheadle) reported

    @HSBC_UK Just reached the 2 hour hold mark and the call went dead. What has happened to your customer services?

  • myauntybunts Retired kiddo (@myauntybunts) reported

    @HSBC_UK customer service is a disgrace, rest assured l will be closing my account asap!

  • ComeTogetherAs1 Come Together (@ComeTogetherAs1) reported

    @GeorgeMonbiot @VodafoneUK Terrible company. Terrible, terrible. No one should ever go near companies like this. The customer is viewed as poo on their shoe. @HSBC_UK also the same.

  • lordzippy darren self (@lordzippy) reported

    @HSBC_UK as i said previous,its a prepaid card.when i can limp into branch prob saturday i will explain, & prob asked "why didnt you contact us sooner". apparently hsbc customer service doesnt have the number for a hsbc branch with a faulty cash machine. I bet the machine is off today!!!

  • Hholmwood Harry Holmwood (@Hholmwood) reported

    3 weeks ago I asked @HSBC_UK for a corporate US dollar account. They made me wait a week to have a phone call with a guy who tried to sell me stuff I didn't want. Then no reply to any of my emails in the last 2 weeks. Shockingly bad service. Can anyone recommend a better bank?

  • Alan_Howell Alan Howell (@Alan_Howell) reported

    @HSBC_UK I want an immediate answer why I can’t have access if I have my proof of ID and all documentation and I go into my branch. It is a disgrace

  • lordzippy darren self (@lordzippy) reported

    @HSBC_UK im glad i dont bank with you guys. its the hsbc in bromsgrove both machines were off all last week, and sunday, when i used the machine at 135pm, the right hand machine was broken again....turns out both were broken. thanks for no help @HSBC_UK

  • Liamwilliams70 Liam Williams (@Liamwilliams70) reported

    @michaelw90 @HSBC_UK Guessing it is not working on the public beta?