HSBC down? Current status and problems in Merton, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (59%)
- Login (26%)
- Website (7%)
- Transactions (6%)
- Withdrawals (2%)
Live Outage Map Near Merton, England
The most recent HSBC outage reports came from the following cities: City of London, Coulsdon, London, Wallington, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Mobile App | 13 hours ago |
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Coulsdon
|
Withdrawals | 9 days ago |
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London
|
Mobile App | 10 days ago |
|
Wallington
|
Login | 12 days ago |
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London
|
Mobile App | 19 days ago |
|
London
|
Login | 23 days ago |
Community Discussion
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HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Mike Fuller (@ninepine) reported from Banstead, EnglandAnother hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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MV (@vmahadevan1) reported from Hounslow, EnglandOpened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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seiferxin (@seiferxin1) reported from London, England@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Paul Smith (@paulhelpspeople) reported from Hounslow, EnglandIt never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander (@ijaen) reported from Paddington, England@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Sam Shethran (@ShethranS) reported from Merton, EnglandHSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Stephen Hines (@hines_stephen) reported from London, England@HSBC_UK @PostOffice Can either of you help?
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King 👑 David (@KingKawika93) reported from Ilford, EnglandWow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u
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seiferxin (@seiferxin1) reported from London, England@HSBC_UK Same issue for past 3wks...still same today
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David Howorth (@dhoworth1) reported from Esher, England.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Matt Cartmell (@MattCartmell) reported from Paddington, EnglandAbsolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, EnglandAnnoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Paul Smith (@paulhelpspeople) reported from Hounslow, England@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Die Booth - COOL S out 25 August 2022 (@diebooth) reportedTrying to (unsuccessfully) transfer to Virgin Mobile and now trying to (unsuccessfully) extricate myself after receiving literally nothing but hassle is genuinely the worst customer service I've ever received and I'm cursed with banking with @HSBC_UK . @virginhelp
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Marc Lequime (@marclequime) reported@AndyTheTallGuy @HSBC_UK It's a public beta, nowhere does it say on the public beta to not install on a main device. Almost every single other bank's apps work with the Public Beta, it's not down to a bug, it's due to HSBC not including iOS16 in their whitelist.
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hannah // (@CHASINGHlGHS) reported@HSBC_UK we are having issues logging onto my online HSBC account? It immediately logs me out, is there an issue at the moment?
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Lou (@loubex_86) reported@HSBC_UK I have all the correct docs It's the BF57 from DWP form which seems to be the problem. Wouldn't accept 1st one as it didn't have a stamp on even though official paperwork, got 2nd one stamped 1st and last page as requested to now be told all 4 pages need a stamp on.
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Rachael (@Rachaael13) reported@HSBC_UK Hi, I am unable to access my internet banking — The app has kicked me out, I’ve tried to reset my password (which it never asks for) and now it’s not allowing me to open it at all. Do you have a number I can call to verify my password change and figure out my app issues?
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Eve Sawyer (@EvetheKit) reported@HSBC_UK Absolutely shocking and awful experience trying to get an account open with an expired passport! 3 weeks still not happening and hooyu system is useless for those who has no valid passport and the photo part is just awful! How an earth do you expect people to get to the
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Lucy Hartley (@LucyHartley15) reported@HSBC_UK I have banked with you for over 25 years & been happy but today I have received really rubbish customer service. I have been on the phone for 1hr and 15 mins and still my enquiry has not been sorted. I am incredibly frustrated and disappointed
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Nacho. (@nachoprb) reported@HSBC_UK Hello, I've been calling for more than an hour trying to book an appointment at my branch and no one is answering. Can you help me?
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Robert Wood (@rob_wood) reported@HSBC_UK @bat1150gs Hi, the same thing happened back with iOS15 as well and took several months before we could get into our a/c again. I'm overseas and don't have access to a physical key so this is a significant problem. I've logged a complaint but need to see HSBC do more.
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Eve Sawyer (@EvetheKit) reported@HSBC_UK you get fob off. When you on the phone, no help at all as they can’t do anything. When you visit another branch, handed in all of your documents, got told they are fine. Nothing else is needed and then on Monday I get a text to say the documents are unacceptable.