HSBC

Is HSBC down in Merton, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 01/26/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Harrow, City of London, London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomNewham Mobile App

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • adrianhansel Adrian Hansel (@adrianhansel) reported from Paddington, England

    Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

  • sapna_ghai Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • SteveH_Richards STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Hillingdon, England

    @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • kenneth07834 Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Uitlander 🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported

    @HSBC_UK But because he needed to pay someone today he tried to use the telephone banking. Again, he got confused with some aspect of the security challenge and he is now also locked out of online banking now. This means there is nothing I can do to help him at the weekend.

  • aLDNPigeon Henry 🐦 (@aLDNPigeon) reported

    @HSBC_UK It looks like your UK business site is not secure, so customers can't log in right now - is that right? No SSL certificate is showing so it's HTTP rather than HTTPS #HSBCbusiness

  • stoner1968 @Stoner #BackBoris100% (@stoner1968) reported

    @CromwellStuff I’ve started to pay by cash as the bank’s customer service is shocking! @HSBC_UK @LloydsBank are awful!

  • SimonWhalley1 Simon Whalley (@SimonWhalley1) reported

    @HSBC_UK @MartinSLewis Trying to open a savings account online but told that I’m not a U.K. taxpayer - even though i have been since starting work 20+ yrs ago and have never earned money overseas. I’ve tried calling but given up as taking too long, really bad service. Pls help.

  • nicola96973137 nicola (@nicola96973137) reported

    @HSBC_UK Is the telephone service closed?? Literally still waiting after 90 minutes, and I’m calling Internationally. So frustrating! Was told by mobile banking I HAD to call #someonehelpme #please

  • domlepagegsy Dominic (@domlepagegsy) reported

    @HSBC_UK Hi, I'm trying to apply for an Advance account but every time after I fill out the online application form, it just says there has been a technical issue.

  • RachelShenton Rachel Shenton (@RachelShenton) reported

    @HSBC_UK can you call me urgently. I’ve been trying to contact you for over a week…I’ve spent hours on hold, been cut off, told I’d get a call back (didn’t) and the issue still isn’t resolved 😢

  • PSRK76 Philip K (@PSRK76) reported

    @HSBC_UK totally pointless calling up your customer service as they are unable to answer a simple question, I then use the mobile app and it just goes round and round in circles. Since you have closed my branch, I guess you don't want new business as you can't answer

  • gubnet1 Deborah Joint (@gubnet1) reported

    @HSBC_UK 52 mins and counting to report 6 fraudulent activities on my card . Spoke to 3 different people who transfer me to different depts still waiting .. premier customer absolutely outrageous . No fraud detection text .. awful

  • AndySFootyRef Andy Smith (@AndySFootyRef) reported

    So I’ve spent a total of 2.5 hours trying to speak to someone about my account @HSBC_UK and still nobody answers. I tried to use the chat facility and after waiting 50 minutes, still nobody replies! Disgraceful service #awful