Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (20%)
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Website (15%)
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Transactions (5%)
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Transfer (3%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: Ealing, City of London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Marley Xavier
(@MarleyXavier) reported
@HSBC_UK I’ve been on hold for a total of 8 hours this past week & have not got through to one person. Still on hold as we speak. Went into a branch 2 days ago 4 help and was promised I would receive a callback, still nothing. the worst customer experience I’ve ever experienced
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Mark Muddimer
(@4d8f1f7258b044d) reported
@m8_nvm @HSBC_UK So still not fix date on this. Seriously considering the financial incentives being offered by competitors now. I'm guessing there are a few #GooglePixel6 customers thinking the same now so how about incentives to stop us moving?
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Salih Cantekin
(@SalihCantekin) reported
@HSBC_UK I've been trying to reach you out for three days.1 weeks ago I opened an account.3 days ago I've got my debit card, pin code with separated mails but there should've been telephone security number too. As a result, I can't access my account via mobile or online banking.
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Brian Wernham 🔶 #FBPPR
(@BrianUkulele) reported
@ZodiacChris @HSBC_UK Had to go into a branch today to get physical device because the HSBC app is still not working on latest version of Android on my Google Pixel phone Problem with the debit card. I have to phone up to get it fixed I've already opened Starling business account and I am delighted
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A1_bloke
(@a1_bloke) reported
@HSBC_UK Thanks for finally responding - after ignoring my previous 10 tweets Good that your team are working on a fix - just a shame they didn't thoroughly test the version that doesn't work on iOS12 I thought the keycards no longer work, and you forced us to use the app ?
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Ian
(@cartwrightian) reported
@HSBC_UK @LewisWi06706681 At the very least please publish an indicative timeline, for example will this be week or months? That way customers impacted by this issue can make an informed decision on whether to stay with you or move to one of the many banks who have working apps on these phones. Thanks!
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Beerd Craft beer + Pizza
(@beerdbristol) reported
@HSBC_UK Business banking, awful experience today, I'd just like to move on, thank you
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Gail Harding
(@floss26) reported
@Mark010177 @HSBC_UK @SylviaR66233305 I’m having the same problem! Have you found a solution yet?
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Alaa Hamade
(@AlaaHamade) reported
@HSBC_UAE Anything? @HSBC_UAE ? Can you at least acknowledge the problem and let me know if there is a fix coming? I can see that @HSBC_UK has acknowledged it. Why can't you?
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Lucy Samuel
(@lucysamuel) reported
@HSBC_UK I am experiencing the most appalling customer service in my memory. I’ve had a business account with HSBC for over 9 years but I have now ceased trading, closed my business account and I’m *trying* to get the money from the account paid to me personally. Simple right?