Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Login (18%)
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Website (16%)
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Transactions (4%)
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Transfer (2%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Loucom
(@Loucomb) reported
@HSBC_UK @absolutehype or maybe we suggest you work on resolving the problem? You say that there may be a number of issues with ios 16 but so far the only one I have seen is with your app..
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Russell Grant
(@THERussellGrant) reported
@HSBC_UK I’ve tried again and these immortal words “we’re currently experiencing a high volume of calls … blah blah 15 minutes wait time … “ I guess Sun sq Saturn has won. Thanks for your help. Abi, but all to no avail as I wanted to simply use my fingerprint … so here’s to HSBC 👆🏼
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Ian Fairclough
(@ifairclo) reported
@HSBC_UK @HSBC your customer experience is awful … you failed to verify me because I could not tell you the merchant where I had a £9.40 transaction yesterday. Get real … do you know how many small card transactions people have per day now? I had to go to a branch to fix it!
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OnePunchRob
(@TheRealOnePunc2) reported
@Neil1637 @HSBC_UK Recently had the same crappy service myself when some scumbag hacked our Just Eat account and ordered themselves some food at my expense. Lots of chatting with different people, all giving different advice. Repeating myself even though the log was all there. 1/2
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Richard Huett
(@rhuett) reported
@HSBC_UK terrible service on international transfers. Who can I speak to?
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Putin on the schitz
(@normanchris71) reported
@HSBC_UK Ok, best close this conversation down then before defending 39.9% interest rates becomes awkward eh!
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Plastic free NW Leeds 💙🇺🇦
(@PFreeNWLeeds) reported
I’ve just discovered that @HSBC_UK are charging me £5/month for my charity account for this group 😱 not very charitable 😡 we barely have any funds and going down! So suggestions please for a free charity bank account so I can switch asap
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Ed Morrish
(@edmorrish) reported
@HSBC_UK I’ve already been through the help centre for this, Russell. They say it’s new checks that have been introduced, which the checkout systems haven’t been set up to deal with. I got round it by a) using another bank account and b) not buying the tickets.
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Heather McLellan
(@Heatherkm22) reported
RANT WARNING - Wholly dissatisfied with @HSBC_UK and @NatWest_Help business banking today. Impossible online systems to update, lacking clarity, agility & timeliness for small businesses. Not how I want to spend my weekends 🤬. I will be looking to move banks. Recommendations?
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Graeme Pickering
(@PickGS) reported
@chris_railway @HSBC_UK I'm pleased you got it resolved, Chris. Probably the best move. They seem to forget people still rely on cash. One of our accounts doesn't support online transfer so we have to do it the old-fashioned way, but such a faff that I think it's time to change and go somewhere else.