HSBC

Is HSBC down in Merton, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 02/05/2026 19:10

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (59%)

    Mobile App (59%)

  2. Login (18%)

    Login (18%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Harrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomNewham Mobile App

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • ninepine Mike Fuller (@ninepine) reported from Croydon, England

    @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

  • James_Tewes James Tewes (@James_Tewes) reported from Poplar, England

    @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • AbundanceLondon Abundance London (@AbundanceLondon) reported from Hounslow, England

    @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • kenneth07834 Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • tercumanFLB فرانتشيسكو (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • greenrascal_ Mike Green (@greenrascal_) reported

    Closing my @HSBC_UK account. Just too much security PINs, codes, usernames made it IMPOSSIBLE TO USE.

  • sarah_angliss Sarah Angliss (@sarah_angliss) reported

    @HSBC_UK Could you urgently tell me your number for lost or stolen cards please? I'm not an HSBC customer but a credit card has arrived with my name on it and an account with a £5k overdraft facility. I don't trust any numbers on the card or the letter.

  • TheOnlyDroid TheOnlyDroid (@TheOnlyDroid) reported

    @HSBC_UK Do you plan on updating the mobile app to support the iOS 16 Public Beta; Seen as iOS 15 Blocked Jailbreak Rooting your security measure is redundant and anti-consumer

  • DaveMUFC___ Dave MUFC (@DaveMUFC___) reported

    @scottgardner76 @HSBC_UK @HSBC_UK I’m in the process of switching to you from Halifax. It’s a little inconvenient that I can’t use your app (trying to set up online banking) but I can still access my Halifax. They have allowed their customers to access the app on iOS16.

  • takbirrrrrr 🇵🇸 (@takbirrrrrr) reported

    @HSBC_UK my app keeps crashing and I can’t log in to my online banking

  • iam_kvn iamkvn (@iam_kvn) reported

    @HSBC_UK Been a Premier/Elite/Business client in 2 countries for 11 years, but I will switch this year. Seeing too many issues, low interests and advantages. On top of being stubborn with @Apple iOS Public beta compatibility. Ridiculous. Old school. 👋

  • sarah_angliss Sarah Angliss (@sarah_angliss) reported

    @HSBC_UK I'm afraid that no isn't much help. I'm being asked for answers to security qns and and verification info as though I'm a pesky customer who has lost a card and forgotten their info. And now they want me to sign up for voice ID. Is there s/one who urgently deals with fraud cases?

  • TersiaPaulse Tersia (@TersiaPaulse) reported

    @HSBC_UK Your service is disgusting!!! You have made a ***** up of all my accounts to the point that your incompetence is actually a joke. The basics of banking you can't get right.

  • MadeInKent83 Danny Bristow (@MadeInKent83) reported

    @MorganJ17347694 @HSBC_UK It NEVER works on Beta software! (well not for the first few updates!)... you'll have to roll back to IOS15 if you want to use the HSBC app!... I have this issue every year!

  • mitchellsx Simon Mitchell (@mitchellsx) reported

    @HSBC_UK @DaveMUFC___ Number of issues, if it was that bad why do pretty much all other banking apps work fine on iOS 16..?