Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (13%)
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Login (13%)
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Withdrawals (4%)
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Transfer (4%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, Wandsworth, Newham and London.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| Newham |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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James Tewes
(@James_Tewes) reported
from
Poplar, England
@HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Anika
(@anikastweets) reported
@HSBC_UK The app has awful customer service. I have been given wrong information SEVERAL times with no consequences or responsibility on HSBC’s part. Branch employee at Gloucester Road is also awful. How do you expect us customers to bank with you?
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🄿🄴🄴🄺🄰🅈
(@PeeKay69) reported
@HSBC_UK I will continue to report here, as this provides a service for other people to avoid these scams. While your information link is useful (to an extent), it does not provide for a quick reporting method, and do not say hanging on the phone for 30+ mins is quick!
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Andrew Elliott
(@Andrew_RElliott) reported
@HSBC_UK I've been locked out of your app for about nine months. I've been stranded in Argentina for the entire pandemic and still am. The only solution that your app offers is to call a number which would cost me at least £3 per minute. I need to access my savings. To continue..
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Tracy Grantham
(@teamgoldbrook) reported
@HSBC_UK changed my phone, app not working on new phone, tried to call help centre, didn't pass security so now account locked. Can't make appointment at local branch, now my debit card will not work in card machine, so no access to my account or able to get cash!
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Anika
(@anikastweets) reported
@HSBC_UK I’m very upset with awful service and being locked out of my credit card. Maymuna Arif at Gloucester Road london branch was very unhelpful!
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Christian Jose
(@69CeeJay) reported
@HSBC_UK @HSBC Absolutely disgusted with awful service from your UK contact centres tonight. Called phone bank to report a fraudulent CC transaction at 16:33..25min queue (OK, I get that), PB put me through to CC team, then put through to fraud team... 1/2
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Forever Leeds
(@BattysRightHook) reported
@nathlufc @HSBC_UK I had one yesterday, they may catch some folk out and that’s the main problem
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Max Kreimerman
(@maxkreimerman) reported
more than an hour trying to report a potential fraud in @HSBC_UK...still waiting. Anyone knows other way to obtain urgent help?
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Jason Dowling
(@DowlingJason) reported
@HSBC @HsbcOman @HSBC_UK Have been trying literally all day, phone lines and contact centres for Oman have been down all day. Is there an issue? +968 24950601, 2,3,4,5,6,7. +968 800 70300. +968 80074666. +968 80072273 are just a few.. These are found on cr/dr cards and website.
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Andrew Elliott
(@Andrew_RElliott) reported
@HSBC_UK You haven't read my messages. You've sent an automated reply. This is poor customer service. I'm stranded abroad. I can't pop into a branch. Calling you will cost £3 per minute. Please do better to come up with a human solution.