HSBC

Is HSBC down in Merton, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 03/05/2026 02:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Login (19%)

    Login (19%)

  3. Website (14%)

    Website (14%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Harrow, Ealing and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomHarrow Mobile App
United KingdomEaling Login
United KingdomCity of London Website
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • KingKawika93 King 👑 David (@KingKawika93) reported from Ilford, England

    Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u

  • LukeHugh3s Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • UKApathyParty United Kingdom Apathy Party !!! (@UKApathyParty) reported

    @D90031125 @HSBC_UK I tried to access my account and they told me to phone a number in Hong Kong.

  • AndrewC84212713 Andrew Cook (@AndrewC84212713) reported

    @HSBC_UK @HSBC_UK please can you let me once once fixed ASAP. I can’t access investdirect

  • J3wky Craig Jewkes (@J3wky) reported

    @HSBC_UK Absolute joke, systems go down and cards are getting declined. Customer services are closed, and you say you care about your customers. Nah just about your bottom line. Time to change bank i think

  • Fordyla Stephen Ford (@Fordyla) reported

    @HSBC_UK Mines working now. Online payment via Apple

  • SLTjustin Justin Lawson (@SLTjustin) reported

    Why is @HSBC_UK @HSBCUKBusiness so bad. I have wasted nearly two hours this morning trying to get through to correct departments or have people answer the phone. I am so close to moving business, personal, mortgages and kids accounts because your service is atrocious

  • Mholliday1988 Michael Holliday (@Mholliday1988) reported

    @HSBC_UK it was mainly to do a savings review (mainly ISAs). The problem is that your branches always have queues and too few staff that they don't have time. I would have assumed that with restricitions easing on monday there should have been a plan for appointments etc by now

  • J3wky Craig Jewkes (@J3wky) reported

    @frogsaysno @HSBC_UK Its a joke ain't it. God forbid we had a cashless society. Doesn't help when their customer services turn off their phones at 10pm. Time to switch banks i think

  • _harrieth harriet (@_harrieth) reported

    @katysdoodles @HSBC_UK Sometimes when it has been bank hol it can take a little bit longer for pending transactions to show on your statement as it counts as a non working day! I think HSBC was down yesterday too so might be something to do with that x

  • nadiq38 Nadeem Iqbal (@nadiq38) reported

    @HSBC_UK Took you long enough to let your customers know. No back up. Nothing. Everything is down HSBC.

  • Mholliday1988 Michael Holliday (@Mholliday1988) reported

    @HSBC_UK Your chat agents are not that helpful and slow to respond. I also doubt they are going to be the best person to talk to when it comes to specifics etc the restricitons are bring eased on monday. The time for reviews has past - what is the plan to return your sevices to normal?