HSBC

Is HSBC down in Merton, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 03/23/2026 11:40

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (54%)

    Mobile App (54%)

  2. Login (27%)

    Login (27%)

  3. Website (10%)

    Website (10%)

  4. Transactions (6%)

    Transactions (6%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Wallington, London, Harrow, Ealing and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallington Login
United KingdomLondon Mobile App
United KingdomLondon Login
United KingdomHarrow Mobile App
United KingdomEaling Login
United KingdomCity of London Website

Community Discussion

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HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • KingKawika93 King 👑 David (@KingKawika93) reported from Ilford, England

    Wow @cryptocom is so bad the 2FA telling me to reset and refusea to work not allowing me to withdraw. Wow talk about lock in. Worse then @HSBC_UK bank all scams **** u

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • ijaen Ivan Alexander (@ijaen) reported from Paddington, England

    @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • pmphillips Pete Phillips (@pmphillips) reported

    The online chatbot at @HSBC_UK MOBA has to be the worst chatbot application I have ever encountered. Big bank, awful AI/NLP. And it refuses to connect me to a human agent. Just cuts me off. Great!

  • PaulNeoMe Paul Newman (@PaulNeoMe) reported

    @boos_home @HSBC_UK Did you get this sorted Becky. Had issues at bank yesterday

  • disruptivedean Dean Bubley (@disruptivedean) reported

    Pretty ridiculous that @HSBC_UK no longer issues letters confirming that a business is a valid account-holder (of 20 years!) I have a client refusing to pay unless I furnish such a letter “because of security risks”, yet HSBC refuses to send one… “because of security risks”

  • AdeJR1986 Ade R (@AdeJR1986) reported

    @toonarmytom @HSBC_UK It’s likely they don’t support beta versions of iOS, I have the same issue with @firstdirect

  • therealeuhnuj Anuj Nathoo (@therealeuhnuj) reported

    @HSBC_UK does the app not work w ios 16 beta? i haven’t been able to access the app 🥲

  • owens_lee Lee (@owens_lee) reported

    @scottgardner76 @HSBC_UK I’m sure by this time last year they had a working version for iOS 15 beta.

  • James_KD_Benoit James Benoit (@James_KD_Benoit) reported

    @HSBC_UK Thanks. Are they aware of my specific issues and tweets. Or will I have to start at the book of genesis with an uninformed call centre associate ?

  • toonarmytom tom (@toonarmytom) reported

    @HSBC_UK hi there HSBC, i have recently downloaded the ios 16 beta 2, and the app will crash every time i open it. how do i fix this?

  • GeorgeArnold_ George A (@GeorgeArnold_) reported

    @HSBC_UK Seriously need to sort your business fraud system out. Multiple payments getting flagged daily, don't get notified for 2hrs then 30mins on hold. When you finally get through either cuts off or sounds like the advisor is working on a chicken farm (home apparently) - Joke!

  • MayankAshok93 mynk (@MayankAshok93) reported

    @HSBC_UK @JBellshaw Hi team, I am facing the same issue. Works fine on mobile data. Any long term solution for this?