Is HSBC down in Merton, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Merton, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (61%)
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Website (17%)
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Login (15%)
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Transactions (4%)
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Transfer (2%)
Live Outage Map Near Merton, Greater London, England
The most recent HSBC outage reports came from the following cities: Ealing, City of London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Merton, England
Latest outage, problems and issue reports in Merton and nearby locations:
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Risk On 🇺🇦
(@andrelondonuk) reported
from
Bromley, England
@HSBC_UK can you tell e why your Bromley bank is closed staff said security issue... WTH
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mediterranean Respecter 🇬🇷☦️
(@antiseedoils) reported
@Bitchute @HSBC_UK why ******** are you stealing BitChutes money you ******* losers
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Lisa Phelan
(@LisaPhelan71) reported
@HSBC_UK In my scenario you are controlling my finances. Non fault fraud on my card, now without new card for up to 6 working days + I’m on hold for the 3rd time after you transfer me to wrong dept or cut me off, or through to call centre with little English! New year>new bank!
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Miss T
(@redbookgirl) reported
@HSBC_UK I’ve just moved my account to your bank - and now I have no access to my money! I’m trying in vain to get some help - cut off by the call centre (twice), and can’t access online help because I haven’t got a telephone banking code. Why is this all so frustratingly hard?
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CakeMyDay by Suzanne
(@Cakemydayby) reported
@HSBC_UK @lottiephazey Having the same issues. Very outdated system. I have had other cards and have managed to pay off via their app but hsbc is shocking.
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Dáibhí The Scottish Yorkshireman
(@itsDaibhi) reported
Dear @HSBC_UK, I love your “When an abuser controls your money, they control you” quote in your ads. I take it you also think this on a national scale? If that’s the case, do you support Scotland controlling its own finances? Asking for a nation.
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Melinda Nemeth
(@MelindaNemeth16) reported
@HSBC_UK Yes thank you, phoned customer service
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Alan Beare 🇨🇺✊🇵🇸
(@AJMB75) reported
3 months after stopping my payment to #1c4Cuba @firstdirect @HSBC_UK have processed the transaction today. Further evidence for the @financialombuds that the initial block was wrong and against my rights. 🇨🇺✊
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JDG25
(@jdg1205) reported
@hsbc_uk #hsbc Wife suddenly had dreadful service Ex Halifax. So I (HSBC customer for 44 yrs) foolishly suggested she try HSBC. Now been 12 days (so far) waiting for an online bank a/c approval. Rec’d email saying req rec’d but ‘Don’t contact us’. Cust Serv at its best. Not.
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JE9809
(@Je1234389) reported
@HSBC_UK I’ve been waiting for over a month and I’ve still not received any update on my account application and it’s impossible to contact you?
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Jeremy Trubnick
(@jeremytrubnick) reported
@HSBC_UK my wife has been trying to revive her dormant account for months. She calls everyday and can’t get to a human. We received a letter that says you are closing the account. Please return the money! Please help! This is crazy! How many hours do we have to waste on this?