HSBC

Is HSBC down in Merton, Greater London, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Merton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Merton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Merton, Greater London, England 01/19/2026 10:05

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Merton, Greater London, England

The most recent HSBC outage reports came from the following cities: Harrow, City of London, London, Wandsworth and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomNewham Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Merton, England

Latest outage, problems and issue reports in Merton and nearby locations:

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • SteveH_Richards STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • tercumanFLB فرانتشيسكو (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • kenneth07834 Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • James_Tewes James Tewes (@James_Tewes) reported from Poplar, England

    @HSBC_UK why are you call wait times completely ridiculous, average 30m-240mins. Complete joke, the same automated message blaming Covid for over a year. Get your act together and stop blaming Covid for poor service, everyone else is functioning fine!

  • AbundanceLondon Abundance London (@AbundanceLondon) reported from Hounslow, England

    @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Karenbayfield Karen Bayfield (@Karenbayfield) reported

    @HSBC_UK very disappointed requested a cheque book twice since 27 Sep and still nothing (got a paying in book which I don’t need!). Whats the problem :(

  • Beeradventcal Bag of Cans TV (@Beeradventcal) reported

    @HSBC_UK No point. This was more than three years ago. Process took more than six weeks and was still nowhere near completion when I had to issue my first invoice. Take a leaf out of Starling's book and make it easy.

  • MrChewie Chewie (@MrChewie) reported

    @mechanicalrich @HSBC_UK What rating have you got? Rolled into a new deal with a B1. Another LH trying to sell but buyers lender now clamping down in Ground rent doubling clause, and refusing to lend.

  • MarrittSteven Steven Marritt (@MarrittSteven) reported

    @HSBC_UK when are going to follow other banks with a round up account?? Thought banks are meant to help us save.

  • Beeradventcal Bag of Cans TV (@Beeradventcal) reported

    @tabamatu @HSBC_UK I waited weeks to open an HSBC Business Account and because one of my clients wasn't based in the UK, they wanted me to jump through all sorts of hoops. Needed to issue an invoice and they still hadn't sorted it out, so I opened a Starling account within 30 minutes. No regrets.

  • StefanoBarnini Stefano Barnini (@StefanoBarnini) reported

    @HSBC_UK if you are not able to solve this kind of issue you @HSBC_UK are not a bank... you are a bunch of clowns

  • IlaAdedeji Adedeji iLa (@IlaAdedeji) reported

    @HSBC_UK just had a very bad experience with an hsbc customer service agent from were I am not sure 🤔. She did not listen to my issue and kept cutting me mid-sentence😳. #horrible experience 😱😱😱

  • Balmer85 Michael Balmer (@Balmer85) reported

    @HSBC_UK your customer service is shocking, just taken out a mortgage with you and I should have stayed with @HalifaxBank. It isn't just about price and being cheaper means its OK to be rubbish

  • thorpetom Tom Thorpe (@thorpetom) reported

    @HSBC_UK hi! It’s really poor that your app doesn’t work on the pixel 6 pro - the flagship Google phone - can you at least confirm your team are currently working on it please and is high priority?

  • Wishfullthinki9 Wishfulthinking (@Wishfullthinki9) reported

    @HSBC_UK @BBCCiN I tried to contact HSBC when I wanted to check my account after receiving scam messages to say my account had been hacked. I couldn't contact online. When I telephoned and finally got through and awnsered it was disconnected. The service from HSBC is pitiful.