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HSBC

HSBC down? Current status and problems in Kingston upon Thames, Greater London, England

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 56% Mobile App (56%)
  • 27% Login (27%)
  • 9% Website (9%)
  • 5% Transactions (5%)
  • 2% Withdrawals (2%)

Live Outage Map Near Kingston upon Thames, England

The most recent HSBC outage reports came from the following cities: City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.

CityProblem TypeReport Time
City of London Mobile App 2 days ago
Woking Mobile App 5 days ago
Coulsdon Withdrawals 10 days ago
London Mobile App 12 days ago
Wallington Login 14 days ago
London Mobile App 21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • Chris_1987
    Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • MattCartmell
    Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • ShethranS
    Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • adamsn
    Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • AmandaDD123
    Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • LukeHugh3s
    Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • 0x013F6DAF2fc89
    thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • hemaljadav
    Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • hines_stephen
    Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • vmahadevan1
    MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • firstclubworld
    Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • dhoworth1
    David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • sapna_ghai
    Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • almahra9ll
    . (@almahra9ll) reported

    @HSBC_UK Help....... suck ya mother

  • BriannaAndy4
    Brianna Andy (@BriannaAndy4) reported

    @nashussain @HSBC_UK Support services will only take you round in circles without offering any real help. Message @keren_crack1 here on twitter he can help out.

  • RhianonD
    Rhianon Davies (@RhianonD) reported

    @HSBC_UK trying to set up an online saver account, but website keeps telling me I can’t as I’m not a UK tax resident, which is not true. Can’t get chat to stop going around in circles to even get close to asking the right question!

  • L76200414T
    Trevor Lambert (@L76200414T) reported

    @HSBC_UK Hi, HSBC banking app not showing my payees on my or wife’s iPhone, was working ok yesterday, app and phone up to date.

  • paulpoly1
    PP (@paulpoly1) reported

    @HSBC_UK Thanks for your DM,s - I have already spoken to an advisor who was the one that suggested I pay an extra £300 a Month plus the £70 fee you charge. Point of my tweet was stop telling customers you “understand” and “here to help” cos you don’t and you are not

  • agogodanza
    Rhiannon (a real Welsh which) (@agogodanza) reported from Dunvant, Wales

    @HSBC_UK as a customer, you said you'd help out during these times of need. That statement is a lie.

  • CommunistPompey
    Pompey Communist ☭ 🇨🇳🇨🇺🇻🇳 (@CommunistPompey) reported

    @HSBC_UK You’re part of the problem

  • AbiFowler
    Abi Fowler (@AbiFowler) reported

    @HSBC_UK Is there an issue with your mobile app? Not able to connect to payees when trying to transfer money.. thanks.

  • mathewtaylor200
    Mathew Taylor (@mathewtaylor200) reported

    @HSBC_UK Mobile banking app not letting me add a new payee. Getting error ref 503. Any idea when this will be fixed?

  • Guillau12380520
    Guillaume (@Guillau12380520) reported

    Say @HSBC_UK if I don’t have access to my account, how am I meant to know if anything was debited yesterday? It’s not like you’re always quick to show transactions… #makeitmakesense #securitybreach #imtheowneroftheaccount