Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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PlanetRobot
(@PlanetRobot2) reported
from
Camberwell, England
@robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Abi National
(@amala_n_ewedu) reported
from
Wandsworth, England
@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Aleks
(@alekscz1) reported
from
City of London, England
@HSBC_UK a beg fix your app
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Henrique Costa Neves
(@henriquebacksno) reported
from
Camden Town, England
@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sara Needham
(@SaraNeedham4) reported
I have been sitting on a call to @HSBC_UK for 30 minutes, my call is 'important to them' absolute rubbish - HSBC I need a response urgently!!!!!! I have been trying to get hold of them since November last year to resolve and issue - still not resolved!!!!!!!
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Roo
(@Roo20618267) reported
@HSBC_UK can you make the credit card transactions show up in real time? It’s very slow to come through
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Fay Price
(@faypricey) reported
@HSBC_UK Finally got help nearly two hours later. Lovely man, sorted out my problem in a jiffy. @HSBC #HSBCdelays not good. Co-incidence that you answered when I was searching bank transfers online?!
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Emily Cuthbert
(@cuthbert_emily) reported
@HSBC_UK Thanks for your reply. She was actually incredibly rude, I have to say. I’m not able to get to a branch unfortunately and I really need to access my money to move to another account to pay bills. Is there anything else that can be done? Thank you.
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Richard Aldous 🍊
(@RJAldous1) reported
@HSBC_UK Have you stopped responding to emails sent through your system? I have sent 3 emails now with no response, the first one was sent Wednesday 05 May so a lot longer than 2 working days ago.
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Susan McLellan
(@Speedqueenie) reported
@HSBC_UK I have just received a call asking me to contact your customer services department. I was then placed on hold for 20 minutes and your operator cut me off. This is unacceptable, please contact me to arrange a call back.
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The Northern Monkey
(@monkeyspzl) reported
@HSBC_UK Another 24 hours and another problem. Money sent - Fraud Text Received - Phoned you to confirm it was legit. Funds just returned to me and now too late to send today!!!! SECOND TIME IN A WEEK you have stopped me sending my OWN money !!!!!!!!!!!!
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Nathan Fulwood
(@kidcamel) reported
@HSBC_UK Nope. Can't access banking online or on my phone as a result.
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Maggie Lawrie
(@Maggie_Lawrie) reported
@HSBC_UK waiting 5 months for refund of airfare you said you would sort. Phoned 3 times. all info provided but zero communication - what complete rubbish customer service!!! It’s too long seriously!
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⚡️5Gaston
(@gastonrampersad) reported
For more than a year, @HSBC_UK and @Ryanair have tied me into a kafkaesque nightmare of denying me a refund. The bank reversed a refund on the airline’s behalf and RyanAir never updated their system to reflect that. So I can’t even request a refund from their website.