Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (73%)
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Login (14%)
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Transactions (7%)
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Website (4%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Guildford, London, Wembley, Tower Hamlets and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Wembley |
Mobile App | |
| London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ben White
(@BenWhite5) reported
Banked with @HSBC_UK since I was a kid - until today. They really are terrible, unethical, misery-funding bastards. I've done my homework, found a more socially responsible option and switched. The world's bad enough without my money paying to make it worse.
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Peter Franco-Dutch Canuck #rejoin
(@PieterDutchCan7) reported
@biclarap @HSBC_UK It’s a very common issue - their app is totally useless Since they make you need a code for whatever you do in online banking, no app = no code = locked out of internet banking Absolutely unacceptable @HSBC_UK
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Larissa Reynolds
(@Laraloo1303) reported
@HSBC_UK @biclarap I’m having the same problem very frustrating.
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Terri Hudson
(@terrihudsonuk) reported
@HSBC_UK I got through. But I don’t feel it was a genuine call. I’ve tried calling 6 times since from different devices and every time I get to the DOB entry it says sorry there has been an error. I don’t get to do my voice is my password.
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Rosie Davis 💙
(@rolourredhead) reported
@hsbc_uk my banking app isn’t working…can’t get to point of logging in. No apparent updates either. Able to help?
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Clara
(@biclarap) reported
@HSBC_UK my app crashes whenever I try to open it since I've updated it ... is this a common issue ?
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Will 💎
(@WeakHandsWilli1) reported
@HSBC_UK @_Isotope__ They’re one of few banks (hsbc, Barclays, Santander and NatWest) to completely **** themselves over, recently missed out on SOL as I went to deposit 2k GBP and United Kingdom is no longer an option on billing address. Moved banks without a second thought. Control freaks.
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Helen Dagley
(@HelenFDagley) reported
I just spoke to a Caitlyn in the mortgage team at @HSBC_UK and she was so kind and compassionate about the situation I described to her, not to mention helpful, that I wanted to reach down the phone and hug her. Be good to Caitlyn @HSBC_UK she deserves it.
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Manon Simeon
(@MLASimeon) reported
Hey @HSBC_UK your app keep crashing even after installing all updates and reinstalling the app. Any solutions? Couldn’t find info on your website
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Ross Powell
(@The1RossPowell) reported
@HSBC_UK Having issues opening your online banking app at the moment, it just crashes before I can log in when I open it. What’s the best advice?