Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (25%)
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Website (9%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Harrow, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Login | |
| Harrow |
Mobile App | |
| Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Marcel Knobil
(@MarcelKnobil) reported
@HSBC_UK 4TH DAY OF BROKEN HSBC. Horrendous Sad Broken Company
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Nina🇬🇧🏴❤️
(@NinaJA333) reported
@HSBC_UK are really the most shocking bank our business has ever had the displeasure in dealing with. Their customer service is atrocious & their disregard for small & medium sized business is really quite shocking. Has anyone else received such poor service from them?
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Peter Vinden
(@PVinden) reported
@NOWTV just to warn anyone who is thinking of streaming with NOW TV cancelling your subscription doesn’t mean that this company will cease to take money from your bank account. @HSBC_UK I will need your help to get my money back.
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Jonathan R
(@drjonathan77) reported
@NickFerrariLBC I banked with @HSBC_UK @HSBC from 1963 (when it was Midland), I'm leaving them! Awful, awful service online, and branches all closing. Wrote to CEO, nothing changed. Now I know why - they are busy deciding about Trans staff operations instead.
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Helen Costello
(@HelenCostello4) reported
@HSBC_UK why can’t I open a saver account. I’ve banked with you for 40+ years. I have several accounts. It’s saying I am not a UK tax resident!! Online chat person couldn’t help. Been in phone queue for 2+ hours. Pleeeaaase help.
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Heather Miller
(@shimmerheather) reported
@HSBC_UK @HowardChin7 I am having the same problem. I used two different browsers. I can’t amend any standing orders until it’s fixed.
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Bruce
(@Bruce73020719) reported
@HSBC_UK I'm trying to ring your missed mortgage payment number 03458 500 633 but it keeps saying i've dialled an incorrect number. Is there a problem with your phones. Is there another way to make a payment?
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Heather Miller
(@shimmerheather) reported
@HSBC_UK Thank you, but it just needs fixing at your end. Everything else loads, I’ve tried two different browsers. I need to alter the amounts on my standing orders but I can’t do that in the app. Please stop telling people to clear their caches to fix this. It doesn’t work.
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Claudia
(@tcc_claudia) reported
So I've now have ~£90 stolen from me using my card via deliveroo. @HSBC_UK says its deliveroo I need to speak to and @Deliveroo says its HSBC. All I know it's I'm down money on a cost of living crisis and can't call cos I'm on a night shift in A&E
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Helen Laws
(@HelenLaws14) reported
@HSBC_UK Really unhappy with your customer service and I know other banks are similar…you all need to sort this out…all I wanted to do was speak to a local branch about the pros and cons of opening an account there for my daughter… I thought I’d call as opening hours aren’t convenient