HSBC down? Current status and problems in Kingston upon Thames, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (60%)
- Login (25%)
- Website (8%)
- Transactions (6%)
- Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: Woking, Coulsdon, London, Wallington, Harrow, Ealing, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Woking
|
Mobile App | 1 day ago |
|
Coulsdon
|
Withdrawals | 7 days ago |
|
London
|
Mobile App | 8 days ago |
|
Wallington
|
Login | 10 days ago |
|
London
|
Mobile App | 17 days ago |
|
London
|
Login | 21 days ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Hemal Jadav (@hemaljadav) reported from Brentford, England@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK are you having a system issue - please admit
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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mary spillane (@spillanemary) reported from Wandsworth, England@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK looks like your call back function is broken
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Chrissy H 🏳️🌈 (@Chris_1987) reported from Camden Town, EnglandHonestly @HSBC_UK are terrible when you’re in need of help
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shipar ahmed (@shiparttn) reported from Wandsworth, England@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Elana C (@elanacovshoff) reported from London, England@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK what’s wrong with your business banking - is it down today?
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Hemal Jadav (@hemaljadav) reported from Hillingdon, England@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Kenneth07834 (@kenneth07834) reported from Croydon, England@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Nikhil Woodruff (@nikhil_woodruff) reported@agw1437 @bouldie @HSBC_UK It shouldn’t be the responsibility of private companies to handle this though. Government should give people with difficulties more money to access the extra help they need, just like any other disability
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Conrad Black (@ConradB81089949) reportedAppalled to hear that @HSBC_UK are closing more branches including the two nearest to me. Been a customer since 1983 and although the online banking is excellent I do sometimes need to go to a branch. 25 mile and 45 minute round trip in thefuture 🤬
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simon read (@simonnread) reported@RedCircleFP @HSBC_UK HSBC made profits of £2bn in the last quarter. It could easily afford to continue to provide the service it has offered for years, but has chosen not to.
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NalediBarron (@BarronNaledi) reported@avtsuk @HSBC_UK You're not alone there in your HSBC experience Captain! Outsourcing of call centres is the death knell in the overall, consistently crappy service "offered" to customers by EVERY commercial bank ! (Except of course when they 1. want your money and 2. want to use your money)
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A.G.W. 🇬🇧 (@agw1437) reported@nikhil_woodruff @bouldie @HSBC_UK Banking is and always has been a private service which customers choose to use. The fact that we all do it is no different from, for example, our use of food shops. The govt doesn’t run them for us.
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simon read (@simonnread) reported@RedCircleFP @HSBC_UK So people were going, but they decided providing the service was too expensive.
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simon read (@simonnread) reported@RedCircleFP @HSBC_UK But as you said yourself, there are people who want the service. They're withdrawing it from them after what is probably years or decades of providing it. Surely you can understand customers' distress?
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simon read (@simonnread) reported@RedCircleFP @HSBC_UK I don't believe for a second that any branch that HSBC is closing only has only one customer a day. It's abandoning loyal customers just to protect tens of billions of pounds of profits. I don't respect the business mantra that profits come first. It stinks.
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simon read (@simonnread) reported@CallOutFraud @HSBC_UK Branches are dying out for a reason but if you've provided a service for years, then withdrawing it to save money is clearly not about good customer service
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Elizabeth Costford (@CostfordE) reported@HSBC_UK closing 100+ branches: I was on hold for 1hr plus today only to be told to I have to go into my branch to resolve the issue. Sure it’s a good idea?