Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Login (28%)
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Website (10%)
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Transactions (5%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Harrow, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| Harrow |
Mobile App | |
| Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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James Harvey 🏳️🌈
(@keepof4worlds) reported
from
Lodsworth, England
@HSBC_UK No. I don’t want you to resolve this out of the spotlight. You already have customer care people trying to do that. I’d like you to resolve it here, in public.
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Vicky
(@vicky_wilkes85) reported
@HSBC_UK I wasn’t aware the that my local branch has been closed down (Merry Hill) where am I supposed to pay money into my account where the nearest branches all close at 4.30pm and closed on Saturday. What an absolute joke for people who work.
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Ned Stratton
(@NedStratUCOVI) reported
@HSBC_UK @HSBC - The Bank of England base rate of interest is 2.25%. You are currently offering your customers such as myself 0.4% interest on your instant access savings accounts. Why are you ripping us off? FYI - @financialombuds
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Iaan Butler
(@iaanbutler) reported
@HSBC_UK there is a problem with your android HSBCNet app. When authenticating via mobile I get this error: file:///B2N/HSBCnet/MSP_web/config/template/HSBCNet, ERR_FILE_NOT_FOUND
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Christopher
(@tamping) reported
Can't tell which I hate more, @O2, @HSBC_UK or @SamsungUK. **** you, you *****.
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Sue Toudup
(@Toudies) reported
@HSBC_UK Please can you advise me as to how we get to speak to one of your customer agents nowadays please? All your local banks near me are closed and I have given up on getting through on the phone to you after 45mins. 😢
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Ricardo Tozati
(@rtozati) reported
@HSBC_UK I am trying to talk on the phone banking for more than a week, but it is just impossible, the wait is long and when someone answer the call, it just drops after some minutes.
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Robstar 🇬🇧
(@roballport) reported
@HSBC_UK - why are your app push notifications so slow / delayed? Notifications from @StarlingBank business app are almost instant. I've just had to wait close to 45 minutes for one to appear in your app 🧐
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andothecommando
(@Annc33080408) reported
@HSBC_UK You are part of the problem.
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Connor and the Source
(@connorandsource) reported
@HSBC_UK I've been trying for weeks to contact an agent. You either don't answer the phone or don't reply to the support chat. Shameful.