Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (20%)
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Login (14%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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philip silver
(@philipsilver18) reported
@HSBC_UK disgusting customer service from HSBC. My dad has been with HSBC for over 60 years but they are making it impossible to open a joint account with my mum. This has been going on for 6 months. Customer service don’t help.
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Ashley Bradbury
(@AshBradbury1993) reported
@HSBC_UK is that a broken link you sent me? So basically I have to sort out online banking to transfer the funds over? All due respect, we've not been given that information properly (no correspondences or anything), this asks the question also why this rule has been changed?
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Pankaj Chaudhari
(@PankajC01445789) reported
@airindiain @PMOIndia Hi Team,I have received an error page while booking flight from LHR to BOM via DEL scheduled on(8th April2021) but payment was deducted from Bank. I see in my bank statement. It’s been almost 2 months and I’m yet to refund amt - £335.22 GBP @HSBC_UK Pls help
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David Nesbitt
(@Facula4825) reported
@HSBC_UK 4 months to open a current account, 3 credit checks which makes it look like I’ve applied for 3 accounts. Countless phone calls and emails to your complaints team and 4 promises to ring me back but no one calls. Is this your current level of new customer service?
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Birdie
(@Colonel_Oiseau) reported
@HSBC_UK trying to open savings account for my 8 y/o. He has an expired passport - not renewed due to COVID, why would we? can’t go anywhere - all your systems are based on that 1 option. Must be another way to prove ID? Web support & call centre just routes back to same answer.
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Carol
(@SiewJooKay) reported
@HSBC_UK Why are pending transactions taken off from balance like they have been approved? If a customer informs you that she did not authorise these payments from her debit card, why can't you protect your customer by stopping the payments? This customer is now in overdraft!
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Ashley Bradbury
(@AshBradbury1993) reported
@mistress_lu @HSBC_UK To be fair, this is one of the reasons why I don't want to do mobile banking because the app is so unreliable, all the numerous times its been mentioned on the social pages that the app is down etc
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Ashley Bradbury
(@AshBradbury1993) reported
hey all at @HSBC_UK, I've got a query to make, I've just been to the Mansfield branch (which was the 1st time in ages since the reduced opening hours and unable to access the bank at weekends) and tried to transfer some funds from my savings account into my main account... (1)
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Scott Joseph (VO Studio)
(@ScottJoseph_UK) reported
@HSBC_UK Thanks Stef, after a further series of calls, taking most the day, she got passed to the individual in fraud who dealt with the initial case and could resolve the issue. If you have that system then you need to fast track case queries directly to the case handler.
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Lord Trewson Mountbatten of Blakeney
(@TrewsonS) reported
@HSBC_UK Could you please list some of the ones in central london that have coin deposit machines? The website doesnt show. Thanks