Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Nicolas Gilbert
(@Nicolas03225270) reported
The worst customer service; 3 hours on the phone and no solution @HSBC_UK
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Justin Bentley
(@JustinDB1974) reported
@HSBC_UK trying to arrange an appt to set up an Executor acct for my late mum,advised do it online,no spots but told to call,waiting for 30 mins to be told by an o/seas callcentre to go to a branch on spec(Bourne now closed,nearest 30mins away)on a 1st come1st served basis,awful
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Rosheen Blackie Kriegler
(@BlackieRosheen) reported
@HSBC_UK - 3 months down the line and still waiting on “call on hold” over R11 000 on telephone calls to unblock my card - keep getting cut off deliberately and no one takes responsibilty- this bank is not to be trusted
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Rosheen Blackie Kriegler
(@BlackieRosheen) reported
@HSBC_UK @AlexFrew1988 Stuck in SA cannot access funds
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Peter Frost
(@PeterFr70269728) reported
@HSBC_UK No, but I have now uninstalled and reinstalled the app and it seems to be working again.
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Wael Ali
(@Waelelquesni) reported
@HSBC_UK The worst organisation I have ever had the displeasure of dealing with. The complaints team offer no help as it seems this is the policy of the bank itself. Take your business somewhere you can trust, NOT HSBC
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Mrs Bentham
(@ClareNash) reported
@HSBC_UK I use the mobile banking app but have just got a replacement phone and I can’t access it. It wants me to use a secure key to log on… I thought it was one or the other and that if I use the secure key, I can’t then log on without it moving forward. Can you advise ASAP?
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Never Heard of Customer service
(@HeardCustomer) reported
@HSBC_UK Thanks, same to you. Not sure about the weather this weekend in Leeds but it's going to be a rainy down in London :(
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Sara Needham
(@SaraNeedham4) reported
@HSBC_UK YOU HAVE MADE IT IMPOSSIBLE TO ACCESS MY OWN ACCOUNT - IM THE ACCOUNT HOLDER AND HAVE BEEN BLOCKED FROM MY OWN ACCOUNT. I NEED TO SPEAK TO SOMEONE COMPETENT. YOUR INTERNATIONAL NUMBER LEAVES ME WAITING FOR OVER 30 MINUTES.
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★彡 Charles Martel 732 彡★
(@charlesmartelfr) reported
@HSBC_UK opened an account 2 days ago, called your customer service, waited 36 minutes to be hung up on!! Appalling service. I'll close this new account.