HSBC down? Current status and problems in Kingston upon Thames, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (57%)
- Login (27%)
- Website (9%)
- Transactions (5%)
- Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
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Mobile App | 3 days ago |
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Mobile App | 6 days ago |
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Withdrawals | 11 days ago |
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Mobile App | 12 days ago |
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Login | 14 days ago |
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Mobile App | 21 days ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Paul Smith (@paulhelpspeople) reported from Hounslow, EnglandIt never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Stephen Hines (@hines_stephen) reported from London, England@HSBC_UK @PostOffice Can either of you help?
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Paul Smith (@paulhelpspeople) reported from Hounslow, England@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Matt Cartmell (@MattCartmell) reported from Paddington, EnglandAbsolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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seiferxin (@seiferxin1) reported from London, England@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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MV (@vmahadevan1) reported from Hounslow, EnglandOpened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Nj (@adamsn) reported from Chertsey, England@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Mike Fuller (@ninepine) reported from Banstead, EnglandAnother hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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David Howorth (@dhoworth1) reported from Esher, England.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Chrissy H 🏳️🌈 (@Chris_1987) reported from Camden Town, EnglandHonestly @HSBC_UK are terrible when you’re in need of help
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Luke (@LukeHugh3s) reported from Croydon, England@HSBC_UK is there a fix for you app not working on this new iOS update?
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Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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seiferxin (@seiferxin1) reported from London, England@HSBC_UK Same issue for past 3wks...still same today
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Sam Shethran (@ShethranS) reported from Merton, EnglandHSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, EnglandAnnoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Rupert (@bigrup2011) reported@DandG_UK @HSBC_UK I'm trying to register a Sony @PlayStationUK vr2 games console, and considering the global release date for them was the 23rd Feb 2023 I dont think thats the problem. The only criteria ive seen is that time limitation and cost between £50-2000.. Why no cover?
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I don’t want to be a mechanic🙅🏿♀️ (@PriPetty) reportedI really dislike @HSBC_UK customer service. They have been extremely unhelpful and inflexible with helping me. Imagining being with them for over 10 years and I can’t even get basic support
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Tim Gibson (@Robotmilkman) reportedonly way to get an reply to anything from @HSBC_UK is to publically complain on social media then @HSBC might then reply inviting you to a DM session which in its self is pointless and just another robot replying to you; absolutle joke- their HSBC global account product #BROKEN
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LUFC-MOT (@Lufctwit) reported@HSBC_UK 2hrs and 16 minutes queueing for your call centre just now before I have had to give up still unanswered. 2hrs and 16 minutes! Wtf?!?!
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naynayhack (@naynayhack) reported@dsymetweets @HSBC_UK I couldn't see your story. Sorry to hear you have also been experiencing issues. It's all so unecessary and painful for hard working people. When you think of the actual corruption and criminality that happens on the daily. Always the small fry who suffer
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Mert D from GodmodeHQ (@gm_mertd) reportedIt is astonishing how @HSBC_UK has a much better customer service than @RevolutApp End of neobanks?
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Dhiren (@Dhiren_shah1012) reported@HSBC_IN @HSBC @HSBC_UK The agony continues with someone calling without being aware of the full case and giving answers like I'm this department, we don't have access to these things, that department is handling things. For a client it's one bank and not departments.
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Jayne Moore (@JayneM00re) reportedThis @HSBC_UK system is shocking- I’ve spent 6 weeks trying to get someone to help me gain access to my accounts -after losing the dongle thingy. It’s BLOWING MY MIND HOW RUBBISH THEY ARE - 2 hours today and no one cares I went to the brand and the staff don’t #TimeToMoveBanks
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Helen Bickley (@HMBickley) reported@HSBC_UK I want to change my title with you from Miss to Ms. The branch says I need to provide supporting documentation. There is none. I haven't changed my name! Please help.
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Jules (@julesjules77) reported@HalfLoon @HSBC_UK Did this ever get resolved? Having the same issue.