HSBC status: access issues and outage reports

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 2 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Andrew Saveall (@PompeySavs) reported 4 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Peter Wilkins (@Peter_Wilkins78) reported 5 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  MV (@vmahadevan1) reported 6 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Mike Fuller (@ninepine) reported 10 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  steve (@stevedw40) reported 16 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  shipar ahmed (@shiparttn) reported 24 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  STEPHEN RICHARDS (@SteveH_Richards) reported 26 minutes ago from Ealing, England

  My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

• 
  Peter Crowley (@SmoothRegulator) reported 27 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  Dominic Baker (@dominicJB7) reported 32 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  Matias Cervi (@Tute) reported 36 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  bobsmailes (@bobsmailes) reported 42 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 43 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 44 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  David Howorth (@dhoworth1) reported 45 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Martín Chamarro (@martinchamarro) reported 46 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  YM (@Yadzinooo) reported 46 minutes ago from Merton, England

  @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

• 
  Abi National (@amala_n_ewedu) reported 47 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Paul Smith (@paulhelpspeople) reported 58 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  Hemal Jadav (@hemaljadav) reported 59 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Laurelin (@SnufflebeanYarn) reported 3 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  Kyle (@kyle213187) reported 5 minutes ago

  @HSBC_UK Hello! I’ve woken up to over 25 emails saying your HSBC card has been registered for Apple Pay. This wasn’t me…. Is it a glitch or something or is someone actually trying to use my account

• 
  Matt (@mattyblinkster) reported 5 minutes ago

  @upsteve1 @HSBC_UK Look At my post I have had the same issue! Shocking the way @hsbc are now wasn’t like that when I started banking with them many years ago!

• 
  ((( Andrew Sharp))) #RejoinEU* #FBPA🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrBlanding) reported 9 minutes ago

  Why do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds

• 
  Mohit (@MohitxDunedain) reported 13 minutes ago

  @HSBC_UK I need some help with my account. Is there an email address I can reach out to or shall I DM you?

• 
  :) (@mightselldrugs) reported 14 minutes ago

  @kyle213187 @HSBC_UK I think it's a glitch

• 
  Tim Huckle (@timhuckle) reported 15 minutes ago

  HSBC Apple Pay. Possibly all(?) HSBC UK customers have woken to an email from them confirming registration of their card on to Apple Pay. Contact centre on +30 minute wait times as concerned customers phone in. I’m told the comms were sent in error. @HSBC_UK

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 17 minutes ago

  @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

• 
  NeuralNerdz (@NeuralNerdz) reported 18 minutes ago

  @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

• 
  Carly (@limebean) reported 19 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen