Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (56%)
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Login (27%)
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Website (10%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Harrow, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| Harrow |
Mobile App | |
| Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Syl
(@b3yondword5) reported
@HSBC_UK Did this, and you still can't close the account. Instead, was redirected to the useless options on your site. Again. Utterly pointless to contact you on here if you are unable to action the most basic of tasks, either. Another huge waste of time.
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paul jones
(@Paul06Jones) reported
@HSBC_UK That’s the exact reason I was trying to call daily for over a week to no avail. Over 30 years banking with HSBC the service is now an all time low. Will be considering a total change not just for savings!!!
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Syl
(@b3yondword5) reported
@HSBC_UK Your chat support is abysmal. All I am trying to do is close a zeroed out Flex Saver account and they can't manage that much. Why have you removed the option to private message via the dashboard? I refuse to spend hours on hold on the phone for such a basic task!
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M.V.C
(@Limmortalee) reported
Online and mobile banking is not working. @HSBC_UK
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Paul Thomas
(@paultho08684580) reported
@HSBC_UK Who else is getting NO response from HSBC from either their complaints department or their service departments? Trying to invest for 6 weeks with INVEST direct - now taking my funds elsewhere - please AVOID
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Sam Townend
(@djsamtownend) reported
@HSBC_UK the WORST bank I’ve ever had the misfortune of dealing with. Business account locked since 19th Dec; no access to funds despite still taking money in. Daily phone calls, keep being told different updates from agents. Beyond ridiculous - how do you expect us to operate??
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Marie Ealding
(@MarieEalding) reported
@HSBC_UK Spoken with BMS who will speak with Lloyds however I will still appreciate some time so I will call as I would like to search for as much help to tackle this dire problem for me & so many others - it’s disgusting, this week has been detrimental to my health it’s sad it’s allowed!
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Holly H Yanez
(@hollyhyanez) reported
I believe @HSBC_UK @HSBC (I am sure it’s not just #hsbc) don’t really care because it’s such a pain to close your account and open a new one but not hanging on any longer, an hour and half waiting for an agent to help me give the bank business is too long for me #accountclosing
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James Wade
(@jpswade) reported
Turns out @AskNationwide decided to tell @HSBC_UK to close down my account over the Christmas period during @RoyalMail strikes, and now can’t do anything about it. Useless.
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fizzgig656
(@fizzgig656) reported
@HSBC_UK Well it's not working. Online or mobile. Keeps saying message not deliverable. Is there service issues.