HSBC down? Current status and problems in Kingston upon Thames, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (57%)
- Login (27%)
- Website (9%)
- Transactions (5%)
- Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Mobile App | 3 days ago |
|
Woking
|
Mobile App | 6 days ago |
|
Coulsdon
|
Withdrawals | 11 days ago |
|
London
|
Mobile App | 13 days ago |
|
Wallington
|
Login | 15 days ago |
|
London
|
Mobile App | 21 days ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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AO (@Adeolu_98) reported from London, England@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported from Brentford, England@HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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YM (@Yadzinooo) reported from Merton, England@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported from Islington, England@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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steve (@stevedw40) reported from Wandsworth, England@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Matias Cervi (@Tute) reported from Wandsworth, England@HSBC_UK can you please give me access to my account?
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AO (@Adeolu_98) reported from London, England@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Abundance London (@AbundanceLondon) reported from Hounslow, England@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Mike Fuller (@ninepine) reported from Croydon, England@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Varun Khanna (@vk225) reported from Camden Town, England@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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فرانتشيسكو (@tercumanFLB) reported from Islington, England@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Ben Marshall (@marshallb60) reported from Kingston upon Thames, England@HSBC_UK is there a problem with the app, balance after bills unavailable?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jools Sampson (@reclaimyourself) reported from Tottenham, England@HSBC_UK cannot get though to anyone on telephone banking! Terrible wait times. How can I speak to someone?
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Lauren M for Marvellous! 😊 (@laurenmathurin1) reported@HSBC_UK honestly your customer service is appalling. I am trying to make a payment to my credit card and it’s impossible on the app! I have now been on the phone for over 20 mins while your advisor has put me on hold 3 times to only go and come back to ask the same security Q’s!
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Steven Burnett (@StevenBurnett1) reported@HSBC_UK despite your claim earlier down that the problem with your app has been resolved, your app just crashes every time on my iPhone and I am unable to access it. this is also the only way your customers with the app can even access online banking. This is not acceptable.
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Serenity Education and Tutoring (@SerenityTutor) reported@HSBC_UK this is ridiculous I need to move money from my current account to another account. Online banking is still not working property. It’s no good being able to log in and see my account if I can’t move money. Please advise when this will be resolved?
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Thomas Wood (@tomtuckerwood) reported@HSBC_UK This issue regarding the HSBC app has NOT been resolved!!!! I have just spent over an hour trying to speak to HSBC and have been cut off!
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Alison Humphreys (@humphrae1) reported@HSBC_UK Please roll out the previous version of the mobile banking app so we can access accounts. The delay to finding a fix is unacceptable.
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Sebastian Dobson (insert Northumbrian flag emoji) (@SebDobson) reported@HSBC_UK Sadly, 48+ hours later, the app still crashes on installation despite numerous downloads! Granted, I have got further into the registration process than before, but the app still crashed at the final stage and now it won’t even start up again! Please help - I have bills to pay!
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Andrew (@andrewjsutton) reported@MandSBank Been on hold to M&S bank for 45 minutes, only to get an automated message tell me that they can't take my call right now, and hung up on me! Help, please! @HSBC_UK are you happy having your name associated with this nonsense?
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FelicityMJ (@Felicity_MJ) reported@HSBC_UK Yes it's iOS 12.5. What is the issue and when will it be resolved?
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rebecca roache (@rebecca_roache) reported@HSBC_UK Hi! I've received a letter from HSBC telling me that I need to complete a CRS-I form but I don't bank with you so I'm confused about this. Please can you help? Thanks!