HSBC down? Current status and problems in Kingston upon Thames, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (56%)
- Login (27%)
- Website (9%)
- Transactions (5%)
- Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Mobile App | 3 days ago |
|
Woking
|
Mobile App | 5 days ago |
|
Coulsdon
|
Withdrawals | 11 days ago |
|
London
|
Mobile App | 12 days ago |
|
Wallington
|
Login | 14 days ago |
|
London
|
Mobile App | 21 days ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Matias Cervi (@Tute) reported from Wandsworth, England@HSBC_UK can you please give me access to my account?
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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فرانتشيسكو (@tercumanFLB) reported from Islington, England@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported from Islington, England@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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Elana C (@elanacovshoff) reported from London, England@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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John Boxall (@jdboxall) reported from Merton, EnglandBut @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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steve (@stevedw40) reported from Wandsworth, England@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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AO (@Adeolu_98) reported from London, England@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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AO (@Adeolu_98) reported from London, England@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Mike Fuller (@ninepine) reported from Croydon, England@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Abundance London (@AbundanceLondon) reported from Hounslow, England@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Carol Gould (@Karashgould) reported from Paddington, EnglandWell, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Varun Khanna (@vk225) reported from Camden Town, England@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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YM (@Yadzinooo) reported from Merton, England@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Ben Marshall (@marshallb60) reported from Kingston upon Thames, England@HSBC_UK is there a problem with the app, balance after bills unavailable?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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James.. (@_jimmy_the_gent) reportedIf I have a heart attack over the next week, let it be known that it will be because of the rage brought on by @HSBC_UK calling me for another 15 minute fraud lecture for another totally legit bank transfer. I think this is the 9th ******* time I've heard the same ****!
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Amar K (@amar_kh4) reported@HSBC_UK Customer service is a joke, the mobile app chat service you get a reply to just 1 message after 5 -10 minutes if your lucky. Add that up for the total amount of messages. Was on the phone for 27 minutes for it to just cut off on me and no one bothers to call me back. Thanks
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Dr Dave Hone (@Dave_Hone) reportedHi @HSBC_UK your customer help line is beyond useless. 40 minutes now on the phone and they can't find any record of letter and a cheque you sent me despite all the reference numbers. So many other issues with procedure I don't know how anyone navigates this or gets any help.
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JF (@frecklesinjune) reported@HSBC_UK Why would your representatives advise a Customer they couldn't pursue Section 75 claim on request (cc purchase £1000+) because chargeback is necessary in 1st instance. They are 2 different remedies! Is HSBC suggesting internal procedures supersede an Act of Parliament?
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. (@hixvkii) reported@HSBC_UK been on the phone line waiting for over ONE hour !! my issue is urgent this is shocking
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Patrick O'Gorman (@itspog) reported@WellhayesWine @HSBC_UK Been with them 40 years they have now suspended my account over a transaction I authorised in their app, thats me moving my money to another account that they have flagged as fraudulent, when I ring them I can't get past security so I am stuck with no access to my money
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Catherine Ross (@QcattQ) reported@WordsmithsUnltd @HSBC_UK I had DREADFUL customer service there. So I left... on your recommendation.
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JFin (@chodaxuk) reported@HSBC_UK Your Ashton Under Lyne branch is currently closed with a temporary sign on the door signposting customers to branches 10 miles away. I am a disabled customer and will struggle to travel, can you please advise on the status and when it will reopen?
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SuperManu (@TherealManu7) reported@HSBC_UK it is UNBELIEVABLE that I went to your branch in Golders Green and NOBODY could help me. The answer was "it is just us 2". Poor assistance, and I have been a client of Three.
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Amar K (@amar_kh4) reported@HSBC_UK The customer service is a joke you have no interest in serving customers and giving good service all use care about is the money.