Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (17%)
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Login (17%)
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Transactions (4%)
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Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Ealing, City of London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Ealing |
Login | |
| City of London |
Website | |
| Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Stewart Lewis
(@StewartLewis2) reported
@shaunjlawson @HSBC_UK We're right to broadcast bad service when we receive it. But also right to report good service
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Leon Spence
(@TheLeonSpence) reported
In my spare time I’m fortunate to be Chairman of Trustees of a small charity in the village where I grew up. I’ve been Chairman now for 4 years and I can honestly say I’ve never encountered such appalling customer service as @HSBC_UK. They seem to encourage charities to fail.
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jma
(@jma901071) reported
@HSBC_UK I got the email my account is opened. Can I collect materials in the UK during my stay here? I have to stay for some days and can’t access these materials if they are sent to Chia. Thanks. Tried calling HSBC lines but nothing useful.
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Simon Bolton
(@SimonBolton2) reported
@HSBC_UK Yeah, updated it as soon as it was released and yes, working fine again. Thanks for the efforts, but was too late to kerb my frustrations…
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the5krunner
(@the5krunner) reported
@HSBC_UK @markeybeemusic sorry guys you're wrong. the First direct banking app doesn't work with ios15beta.wait a minute. FD is owned by hsbc. will you only support ios15 only when it is formally released ?
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jma
(@jma901071) reported
@HSBC_UK The service lines generally are useless. When I called it required me to key in account number or account manager which I have no idea as the bank account is in the process of creation. I can try again
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Leon Spence
(@TheLeonSpence) reported
I thought the terrible customer service during the pandemic was temporary. But it isn’t. @HSBC_UK and genuinely that bad all@of the time.
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Louisa Brown 🏳️🌈
(@Loubyduck) reported
@HSBC_UK Not had problems paying with google pay online but i can't verify my card for contactless I'm not receiving any codes?
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Simon Bolton
(@SimonBolton2) reported
@HSBC_UK A very poor show with iOS 15 Beta and your app fiasco. I was without access to my accounts for a number of days and you can’t even access online without the app! Made me jump ship after 30 odd years of banking with HSBC and switching to @StarlingBank, who are awesome!!
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Grafham Brewing Co
(@GrafhamBrewCo) reported
@HSBC_UK Not sure what's going on but after being on hold daily for over an hour each time (over 2hrs one time) and being locked out of my business account for nearly 2 weeks am thinking I may just go somewhere else. Terrible customer service.