HSBC down? Current status and problems in Kingston upon Thames, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (59%)
- Login (26%)
- Website (7%)
- Transactions (6%)
- Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 City of London
|
Mobile App | 7 hours ago |
|
Woking
|
Mobile App | 3 days ago |
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Coulsdon
|
Withdrawals | 8 days ago |
|
London
|
Mobile App | 10 days ago |
|
Wallington
|
Login | 11 days ago |
|
London
|
Mobile App | 18 days ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Mike Fuller (@ninepine) reported from Banstead, EnglandAnother hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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PlanetRobot (@PlanetRobot2) reported from Camberwell, England@robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Alex (@alex6130) reported from Richmond, England@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Henrique Costa Neves (@henriquebacksno) reported from Camden Town, England@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
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paul simmons (@paulsim55825613) reported from London, England@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Ivan Alexander (@ijaen) reported from Paddington, England@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Ivan Alexander (@ijaen) reported from Paddington, England@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Dominic Baker (@dominicJB7) reported from Kingston upon Thames, England@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Kaustubh (call me KL) - he/him (@originalKL) reported from London, England@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Peter Crowley (@SmoothRegulator) reported from Ealing, EnglandHas anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England@HSBC_UK Seems to be working now thanks
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Andrew Saveall (@PompeySavs) reported from Spelthorne District, EnglandOn hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Ivan Alexander (@ijaen) reported from Paddington, England@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Everydays Luxury Coach Travel (@EverydaysTravel) reported from Hounslow, England@HSBC_UK HSBC business app not working - doesn’t open up.
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Abi National (@amala_n_ewedu) reported from Wandsworth, England@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Leah Zentek (@LeahZentek) reported@HSBC_UK trying to get thru to an actual person is the most infuriating thing ever oh wait no getting thru to a person then them saying they are transferring u but they actually cut you off is way more infuriating. Worst customer service line ever
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Cristian Maggio (@CristianMaggi19) reported@HSBC_UK Horrible service you're providing to HSBC premier clients. It used to take 5 minutes to reach a live agent on the phone. After 8 hours today, I have not had a single human being help me on an urgent credit card issue, be it on chat or phone. Shame on you HSBC!
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Geoff Jones (@gjonesy09) reported@HSBC_UK thanks for duplicating 2x balance transfers onto my new card, charging me transaction fees for the duplicates, leaving me with large negative amounts on my currents cards, then telling me it will take 10 working days to look at it and get back to me. Crap service!!!
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Hey Nicky (@chinkydee) reported@HSBC_UK one window open on a monday at central london branch? Been waiting 20 mins for the same customer to finish. Joketing
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Paul Upham (@Notjustanyuser) reported@HSBC_UK When the battery runs out on your security device . You can't access business banking . This happened to me and I now have to go into the branch. A very stressful experience. Perhaps HSBC should send out a new device to their custome before hand . Rubbish !
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JohnS (@Sandgronian) reported@HSBC_UK Mobile app not working, desktop login not working, chat not working phone line says minimum wait of 25 minutes.
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Дима М (@dmi3vim) reported@HSBC_UK has the worst support I ever talked. Each time I need to talk to them I surprised why I am still with them. But I am still with them :(
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Krity Luharuka (@krityluharuka) reported@HSBC_UK After transferring my call 12-13 times finally someone named Shiva was able to help me.. I would like to appreciate that person and the one before that who knew whom to transfer.
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Дима М (@dmi3vim) reported@HSBC_UK Social media – no But you can improve your mobile app so that I almost never need to open a web app And you can improve you chat support so that less people will need to use calls And you can provide direct number to fraud alert calls, so I need to wait in a general queue
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Wayne Smallman (@Octane) reportedHi @HSBC_UK, the website is confusing, I've chatted with an adviser who gave me incomplete advice, and sent a message via the BIB without response — I need to know how to make a Swift payment from a business account.