HSBC

Is HSBC down in Kingston upon Thames, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Kingston upon Thames, Greater London, England 02/26/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Website (16%)

    Website (16%)

  3. Login (16%)

    Login (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent HSBC outage reports came from the following cities: Ealing, City of London and Harrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomEaling Login
United KingdomCity of London Website
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • LukeHugh3s Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • sapna_ghai Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Marbar401 Marbar40 (@Marbar401) reported

    @HSBC_UK can you say when your mobile app will be fixed? I am unable to send a payment and keep getting error code 503.

  • MickusMaddus Love vs Hate (@MickusMaddus) reported

    @HSBC_UK @SEAresource My wife & I have 5 bank accounts & by far the worst is HSBC for getting help. Their help lines are terrible & even contradict what staff in the branches say. We have spent over 8 hours in the last two weeks WAITING on so-called 'help lines' to get no results. HSBC is shameful.

  • RoydBrayshay Royd Brayshay (@RoydBrayshay) reported

    @HSBC_UK need urgent help with our business bank account and yet again I can’t get any. I’ve been sat in a call queue for 50 minutes, the app chat just responds with a hopeless robot response and a callback is a hopeless one chance, if you miss it you’re screwed thing. Beware!

  • MickusMaddus Love vs Hate (@MickusMaddus) reported

    @HSBC_UK My wife & I have 5 bank accounts & by far the worst is HSBC for getting help. Their help lines are terrible & even contradict what staff in the branches say. We have spent over 8 hours in the last two weeks WAITING on so-called 'help lines' to get no results. HSBC is shameful.

  • Rubicel1978 Rubicel (@Rubicel1978) reported

    @HSBC_UK chat service is taking up to 20 minutes to answer a query only apologising at the end of chat saying that they are limited to advice us. …. AVOID ..

  • AbEWarren Abbie Warren (@AbEWarren) reported

    @HSBC_UK closed our local branch. Travel half hour tonearest branch and no counter service on a Saturday yet a HUGE queue to speak with the laptop ladies. Make no sense to me why no counter service as most people's only day to come in to the bank around work? 🙄 will be moving

  • neilcoach Neil Williams (@neilcoach) reported

    @GaelleRTW @HSBC_UK 35 years experience of! Never had a problem

  • OliverCmoney Oliver C. 🇬🇧 (@OliverCmoney) reported

    @HSBC_UK how do i access my internet banking if I don't have access to my 2fa phone number?

  • attagirl1 Denise Cassar (@attagirl1) reported

    @CiaranMurtagh @HSBC_UK Opened a couple of Starling accounts recently- so far so good but tbf I have been with Halifax for 20 years - never an issue. And their AA cover has saved me a couple of times.

  • CiaranMurtagh Ciaran Murtagh (@CiaranMurtagh) reported

    @attagirl1 @HSBC_UK Cool - that might work. Buying a house and @HSBC_UK have been terrible. Thanks!