HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Kingston upon Thames, including 0 direct reports.
- The most common problems reported in this area mention Mobile App.
- Mobile App (100%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: Sutton, Southall, City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton
|
Website | 13 hours ago |
|
Southall
|
Mobile App | 1 day ago |
|
City of London
|
Mobile App | 5 days ago |
|
Woking
|
Mobile App | 8 days ago |
|
Coulsdon
|
Withdrawals | 13 days ago |
|
London
|
Mobile App | 15 days ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Hemal Jadav (@hemaljadav) reported from Brentford, England@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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David Howorth (@dhoworth1) reported from Esher, England.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK looks like your call back function is broken
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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seiferxin (@seiferxin1) reported from London, England@HSBC_UK Same issue for past 3wks...still same today
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Sam Shethran (@ShethranS) reported from Merton, EnglandHSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Matt Cartmell (@MattCartmell) reported from Paddington, EnglandAbsolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, EnglandAnnoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Stephen Hines (@hines_stephen) reported from London, England@HSBC_UK @PostOffice Can either of you help?
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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seiferxin (@seiferxin1) reported from London, England@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Chrissy H 🏳️🌈 (@Chris_1987) reported from Camden Town, EnglandHonestly @HSBC_UK are terrible when you’re in need of help
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Luke (@LukeHugh3s) reported from Croydon, England@HSBC_UK is there a fix for you app not working on this new iOS update?
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Darren (@firstclubworld) reported from Kensington, England@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Hemal Jadav (@hemaljadav) reported from Hillingdon, England@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Tetlow (@FrecklesFieldo) reported@HSBC_UK and to add to this, 'Jun' connected to my livechat and read all my messages but is steadfastly ignoring me. Not even a hello, let alone addressing my problem. Is it HSBC's aim to deliver the worst customer service now?
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Lewis John (@LewisJo37368267) reported@m8_nvm @HSBC_UK Same problem 21st November
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Chris Mitchell (@ZodiacChris) reported@m8_nvm @HSBC_UK Same problem here - Pixel 6 Pro, and now I can't access my banking. This isn't just a useful addon, it's *essential* to be able to do online banking!
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Kenn (@KennPFC) reported@HSBC_UK I will need alternative options as even when I login on my pc it requires fingerprint authentication from the app on my phone.
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Susan Brunskill (@susan_brunskill) reported@HSBC_UK been waiting on the online chat for over 40 mins now and still not connected to an operator. Service from HSBC just gets worse every day 👎🏾
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D.A.N.O (@Dandroid__) reported@m8_nvm @HSBC_UK 20th October and still can't log in on my pixel 6. Why role out an update that's clearly not up to scratch. This isn't a social media app that you can live without for a few days! It's people's finances!!!!
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Simon Knowles (@simonjk68) reported@HSBC_UK your customer service is simply terrible. I opened a credit card account online and nothing has gone well setting up or trying to get help to sort out the problems.
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JustMe (@Marcfasting) reported@HSBC_UK I’m a non customer. Checked my eligibility for a credit card before applying. Says I’m eligible, then went ahead to apply and got declined with a perfect credit score. How can I raise a complain? Just like every other bank, No one is picking up the phone.
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Kendo69 (@Kendo694) reported@HSBC_UK 7 weeks I have been without a bank card for my current account after losing the one I had. Several phone calls and on line complaint forms later I still don't have a replacement bank card. From my experience, HSBC customer service is absolutely awful.
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Chris Mitchell (@ZodiacChris) reported@HSBC_UK Since this has been not working for a month, and Christmas is coming up soon where it will be really useful to have access to my bank account, is there an interim option, like a physical token for generating a security code that we can use instead?