Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Login (20%)
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Website (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, City of London and London.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tersia
(@TersiaPaulse) reported
@Reuters Can Noel Quinn @HSBC_UK please make sure they get the basics right before writing about making the UK globally competitive?? I can't get into my bank account and there's no-one to help. The new service completely locked me out of my account I've had for 15 years. Shocking service
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Geegee
(@Geegee23675461) reported
@HSBC_UK do t call ppl who haven’t used their hsbc account in over ten years ask for postcodes on where they live then say that’s not right we will keep calling you everyday unless you go to a bank. Wtf is that? This is why I haven’t used you in ten years
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John Johnny
(@juanjdiazjd) reported
@astralsnow @HSBC_UK I couldn’t access my account it showed missing credentials for a week then I contacted @michaelcodin_s who was able to give me back my account with all my memories intact and friends still there
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Tersia
(@TersiaPaulse) reported
@HSBC_UK Hello. Thanks, but I'm not in the UK and so I can't phone. The message on your website also said there's long waiting times so I'm not going to sit on a phone and ring up a big phone bill. I can't log in to my app or desktop so that I can live chat.
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Adam Keeler
(@AdamKeeler11) reported
@HSBC_UK Logging it as a formal complaint won’t change any outcome or resolve this I feel,so I will just cut the card in half and cancel it before I’ve even used it. Honestly a frustrating unhelpful service. Would never recommend HSBC to anyone after this evening.but thanks for your reply
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Manuel Falcon
(@mafalcon) reported
@HSBC_UK is the app down? Not able to even access the app since yesterday
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Tersia
(@TersiaPaulse) reported
Hi @StarlingBank unfortunately I can't make any payments to you today because @HSBC_UK has implemented a new faulty service and I'm locked out of my account, and they can't seem to fix it or resolve the issue today. Shocking service @financialombuds
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Luke Browell
(@LukeBrowell) reported
Dear @HSBC_UK, today you emailed me that you intend to close the #WhitleyBay branch on 2nd of May. We intend to keep our business with you only while you support this community. You have 100 days to correct your social balance before it impacts your bottom line. Cc @TWhitleyBay1
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Tersia
(@TersiaPaulse) reported
@HSBC_UK @SEAresource YOU NOT ALLOWING ME TO GET INTO MY ACCOUNT IS FINANCIAL ABUSE. WHY HAVE YOU IMPLEMENTED A NEW SERVICE THAT NO-ONE ASKED FOR AND IT'S NOW NOT WORKING!!!!
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Tersia
(@TersiaPaulse) reported
@HSBC_UK i CANT GET INTO MY ACCOUNT!!!!!!!! THIS NEW STUPID SERVICE OF YOURS IS BLOCKING ME FROM GETTING INTO MY OWN ACCOUNT????