Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (15%)
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Login (12%)
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Transactions (8%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Fulham, London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Fulham |
Login | |
| London |
Website | |
| Harrow |
Login | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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David Farmer
(@DavidFa38683548) reported
@empiresend @HSBC_UK You may find that branch staff numbers have reduced but under regulation they should log customer complaints and give you a complaint reference number so if you need to escalate to the ombudsman you have a link. Complete add into have to be dealt with in a strict timescale.
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Nick
(@CatchyNick) reported
@HSBC_UK Every year you’re block my card when I’m trying to pay for the new iPhone 🤬 I used to get a phone call from you when my card is blocked, but I guess you just don’t care anymore?
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European, always 🏳️🌈💙🇪🇺😷💉
(@AndyEuropean) reported
@HSBC_UK Just wasted another half an hour with your outsourced overseas call centre where English is evidently their fifth language. Is there a UK support centre I can call to get this Secure Key debacle sorted out or would you prefer we move the mortgage away from you?
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Ramble
(@technorobbo) reported
Well found out this week can’t deposit money @Barclays on a Saturday as they don’t have a counter service, though did have 3 (friendly) but unoccupied staff stood around and can’t withdraw cash at @HSBC_UK as they don’t have a cashier service though, again, had 3 staff unoccupied
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becca🐝❤️
(@Rebeccafuller03) reported
@HSBC_UK your app is constantly shutting down when I’m trying to open it?? Any ideas on what to do
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Emily Smithcroft
(@emilywae) reported
@HSBC_UK Hi, I haven’t been able to get onto my banking app on iOS for weeks now. I can’t access my account at all - do you know when there will be a fox for this? And is there a workaround for now?
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AP Rhondda
(@ae_parry) reported
@HSBC_UK have a massive problem in that you can never contact anyone .. no branches .. and what I think is the longest wait of any bank. You can stay on for a hour and get nowhere.
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Daniel Shepherd
(@Daniel_Shepherd) reported
@HSBC_UK any idea when you will fix the app which has been crashing since the recent update? It is more than frustrating, given it's necessary for security codes too for browser based online banking. Thanks.
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Meinir Hall
(@Meins11) reported
@HSBC_UK help I need to login to my app and I can’t. The only advice I was given was to turn my phone off and on and then delete abs reinstall app. I have an iPhone. I need to pay bills. Sort it!
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lotsofpink
(@lotsofpink) reported
@HSBC_UK I need to ensure my inactive account is closed for a mortgage application. I have no secure key but know my username and security words. Please help?