HSBC status: access issues and outage reports

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kingston upon Thames, England

The most recent HSBC outage reports came from the following cities: Sutton, Southall, Wallington, and Ealing.

City	Problem Type	Report Time
Sutton	Website	7 days ago
Southall	Mobile App	7 days ago
Wallington	Login	22 days ago
Ealing	Login	2 months ago
Wandsworth	Mobile App	5 months ago
Fulham	Login	8 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Claidhbh Mac Giolla Bhríde (@Warri0rS0ul) reported 36 seconds ago from Brentford, England

  @HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.

• 
  Alex (@alex6130) reported 3 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

• 
  Martín Chamarro (@martinchamarro) reported 7 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 8 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

• 
  Ben Marshall (@marshallb60) reported 9 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  steve (@stevedw40) reported 18 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Peter Crowley (@SmoothRegulator) reported 21 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  Abundance London (@AbundanceLondon) reported 22 minutes ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  Paul Smith (@paulhelpspeople) reported 22 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  John Boxall (@jdboxall) reported 33 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Peter Wilkins (@Peter_Wilkins78) reported 41 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  John Boxall (@jdboxall) reported 43 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Sam Shethran (@ShethranS) reported 45 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Mike Fuller (@ninepine) reported 48 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 49 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Darren (@firstclubworld) reported 49 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Paul Smith (@paulhelpspeople) reported 50 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Catriona Ritchie (@CatrionaRitchie) reported 52 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  MV (@vmahadevan1) reported 56 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  bobsmailes (@bobsmailes) reported 57 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chlo Wilks (@ChiaraChloe08) reported 4 minutes ago

  @HSBC_UK mobile app not working?

• 
  Gary C (@HamstringTownFC) reported 4 minutes ago

  @HSBC_UK why have I lost the ability of OTP and have to authorise every payment know the app. Its impossible as everytime i return to the site after authorising on the hsbc app the payment page has gone back to the homepage. Give me back the OTP option

• 
  Swim Sistas (@swimsistas) reported 5 minutes ago

  @HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?

• 
  Simon Heron (@siheron) reported 6 minutes ago

  @HSBC_UK Thought I’d successfully applied for a new account via the app - I’ve got my sort code & account number - but I can’t get any further to ‘set up mobile banking’ - I get the message ‘service unavailable’ and I have been trying again later for the last 16 hours.

• 
  mackson wakama (@WakamaMackson) reported 7 minutes ago

  @HSBC_UK Hi, is your mobile app down? I keep getting a message "sorry, something went wrong. Please try again later."

• 
  Heidi Howarth (@HeidiHowarth5) reported 7 minutes ago

  @HSBC_UK why does your customer have the right to open a chargeback claim without airing any grievance, and never requesting a refund directly with the supplier? They have had the services and kept the goods.. with proof they are still using them. #fraud @spidersandmilk

• 
  Emily Bird (@EmilyClareBird) reported 11 minutes ago

  Just experienced the insanity of @HSBC_UK customer service, whereby the only way for me to register for *mobile or online banking* appears to be to visit a branch. There are none near my home.

• 
  Go9259 (@go9259) reported 13 minutes ago

  I'm sorry @HSBC_UK your service to become a Premier customer is not good enough. 35 minutes on hold to do an initial check if eligible. Now to wait 4 days for a call back to arrange an appointment to set up the account. Earliest appointment is 11th May... [1/2]

• 
  Nomad (@_londontrader_) reported 14 minutes ago

  @HSBC_UK crap service

• 
  Jim Snape (@JimSnape1) reported 15 minutes ago

  @HSBC_UK when will the "Plan" tab actually work please, it just errors and has done since it was first released a month ago now. Thanks