HSBC status: access issues and outage reports
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Full Outage Map
- HSBC generated 0 outage signals in the last 24 hours around Kingston upon Thames, including 0 direct reports.
- The most common problems reported in this area mention Website and Mobile App.
- Website (50%)
- Mobile App (50%)
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: Sutton, Southall, and Wallington.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton
|
Website | 14 days ago |
|
Southall
|
Mobile App | 15 days ago |
|
Wallington
|
Login | 1 month ago |
|
Ealing
|
Login | 2 months ago |
|
Wandsworth
|
Mobile App | 5 months ago |
|
Fulham
|
Login | 8 months ago |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Abundance London (@AbundanceLondon) reported from Hounslow, England@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Peter Wilkins (@Peter_Wilkins78) reported from Kingston upon Thames, England@HSBC_UK Seems to be working now thanks
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Everydays Luxury Coach Travel (@EverydaysTravel) reported from Hounslow, England@HSBC_UK HSBC business app not working - doesn’t open up.
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Paul Smith (@paulhelpspeople) reported from Hounslow, England@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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David Howorth (@dhoworth1) reported from Esher, England.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Rajith Raju (@rajurajith21) reported from Richmond, England@AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Paul Smith (@paulhelpspeople) reported from Hounslow, EnglandIt never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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YM (@Yadzinooo) reported from Merton, England@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Catriona Ritchie (@CatrionaRitchie) reported from Kensington, England@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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mary spillane (@spillanemary) reported from Wandsworth, England@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Andrew Saveall (@PompeySavs) reported from Spelthorne District, EnglandOn hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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MV (@vmahadevan1) reported from Hounslow, EnglandOpened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Lynn Hamer (@evilbluebird) reported2/2 @HSBC_UK do you have any ideas,how you can sort out this mess ? Because as soon as I can access my account,I will be closing it down,due to sub standard customer service. Please let me know what I can do,so I can access my account
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jjNotice (@jj_Notice) reported@EXCEL @HSBC_UK Could even trade 369 for Bin and upgrade support to Hyli for even more LPL style fighting
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David Monckton (@bugweed28) reported@HSBC_UK I’ve now taken my case to the financial ombudsman because of the lack of customer service I’ve received plus the ridiculous amount of time it’s taken @HSBC_UK to do anything, absolutely awful customer service!!
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EA (@Trifecta55) reported@HSBC_UK Hello, it says I cannot delete a saved payee yet last payment to them was last Sunday is this not more than five working days pls help
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Distrbution Alpha (@Dist_Alpha) reported@HSBC_UK 2 hrs in hell loop of business customer service trying to get my business debit card unblocked. They send me to card services who say they can’t deal with business cards and send me back to them. How can I get out this cycle and someone to please unblock my card!
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Joachim (@joachimnicolas) reportedThe only way to do it is to twig that this is the bug, and then enter the date BACKWARDS, starting with the year. @HSBC_UK either fix it or hire me to fix it. I'm not even a JS developer and I could do better than this.
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Mrs Griff (@MrsGriffMusic) reportedSo the money that I had stolen from my account has gone out anyway even after raising an issue last week. Now I'm £500 down for up to 90 days while it's investigated! @HSBC_UK how can you think this is acceptable? Citizens Advice state that it should be sorted the next day!
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RagVn (@ragvnz) reported@HSBC_UK hsbc kinetic- total waste of time. Very poor service. Lost 1 week of income as could not start to provide services waiting for the account which was rejected after false promises. Used online @Cashplus bank, all approved in 10 minutes.
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UJ JAGS (@ujagga12) reported@HSBC_UK you as a bank are a JOKE Simple banking queries you’re unable to resolve . There is a serious issue with your process. As a premier customer we are having no help from your customer services team , you messed up my ISA Transfer last year and now same issue with my wife
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Chlo Wilks (@ChiaraChloe08) reported@HSBC_UK mobile app not working?