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HSBC

HSBC down? Current status and problems in Kingston upon Thames, Greater London, England

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Full Outage Map

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  • 57% Mobile App (57%)
  • 27% Login (27%)
  • 9% Website (9%)
  • 5% Transactions (5%)
  • 2% Withdrawals (2%)

Live Outage Map Near Kingston upon Thames, England

The most recent HSBC outage reports came from the following cities: City of London, Woking, Coulsdon, London, Wallington, Harrow, and Ealing.

CityProblem TypeReport Time
City of London Mobile App 3 days ago
Woking Mobile App 6 days ago
Coulsdon Withdrawals 11 days ago
London Mobile App 12 days ago
Wallington Login 14 days ago
London Mobile App 21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • hines_stephen
    Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • paulhelpspeople
    Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • bennys020
    chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • MattCartmell
    Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • ijaen
    Ivan Alexander (@ijaen) reported from Paddington, England

    @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

  • vmahadevan1
    MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • adamsn
    Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • dhoworth1
    David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • Chris_1987
    Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • LukeHugh3s
    Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • AmandaDD123
    Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • firstclubworld
    Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • seiferxin1
    seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • ShethranS
    Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • AndrewCarrier
    Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • 0x013F6DAF2fc89
    thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • bigrup2011
    Rupert (@bigrup2011) reported

    @DandG_UK @HSBC_UK I'm trying to register a Sony @PlayStationUK vr2 games console, and considering the global release date for them was the 23rd Feb 2023 I dont think thats the problem. The only criteria ive seen is that time limitation and cost between £50-2000.. Why no cover?

  • PriPetty
    I don’t want to be a mechanic🙅🏿‍♀️ (@PriPetty) reported

    I really dislike @HSBC_UK customer service. They have been extremely unhelpful and inflexible with helping me. Imagining being with them for over 10 years and I can’t even get basic support

  • Robotmilkman
    Tim Gibson (@Robotmilkman) reported

    only way to get an reply to anything from @HSBC_UK is to publically complain on social media then @HSBC might then reply inviting you to a DM session which in its self is pointless and just another robot replying to you; absolutle joke- their HSBC global account product #BROKEN

  • Lufctwit
    LUFC-MOT (@Lufctwit) reported

    @HSBC_UK 2hrs and 16 minutes queueing for your call centre just now before I have had to give up still unanswered. 2hrs and 16 minutes! Wtf?!?!

  • naynayhack
    naynayhack (@naynayhack) reported

    @dsymetweets @HSBC_UK I couldn't see your story. Sorry to hear you have also been experiencing issues. It's all so unecessary and painful for hard working people. When you think of the actual corruption and criminality that happens on the daily. Always the small fry who suffer

  • gm_mertd
    Mert D from GodmodeHQ (@gm_mertd) reported

    It is astonishing how @HSBC_UK has a much better customer service than @RevolutApp End of neobanks?

  • Dhiren_shah1012
    Dhiren (@Dhiren_shah1012) reported

    @HSBC_IN @HSBC @HSBC_UK The agony continues with someone calling without being aware of the full case and giving answers like I'm this department, we don't have access to these things, that department is handling things. For a client it's one bank and not departments.

  • JayneM00re
    Jayne Moore (@JayneM00re) reported

    This @HSBC_UK system is shocking- I’ve spent 6 weeks trying to get someone to help me gain access to my accounts -after losing the dongle thingy. It’s BLOWING MY MIND HOW RUBBISH THEY ARE - 2 hours today and no one cares I went to the brand and the staff don’t #TimeToMoveBanks

  • HMBickley
    Helen Bickley (@HMBickley) reported

    @HSBC_UK I want to change my title with you from Miss to Ms. The branch says I need to provide supporting documentation. There is none. I haven't changed my name! Please help.

  • julesjules77
    Jules (@julesjules77) reported

    @HalfLoon @HSBC_UK Did this ever get resolved? Having the same issue.