HSBC down? Current status and problems in Kingston upon Thames, Greater London, England

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

• Mobile App (60%)
• Login (25%)
• Website (8%)
• Transactions (6%)
• Withdrawals (2%)

Live Outage Map Near Kingston upon Thames, England

The most recent HSBC outage reports came from the following cities: Woking, Coulsdon, London, Wallington, Harrow, Ealing, and City of London.

City	Problem Type	Report Time
Woking	Mobile App	2 days ago
Coulsdon	Withdrawals	7 days ago
London	Mobile App	8 days ago
Wallington	Login	10 days ago
London	Mobile App	17 days ago
London	Login	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Paul Smith (@paulhelpspeople) reported 2 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  Nj (@adamsn) reported 5 minutes ago from Chertsey, England

  @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

• 
  Paul Smith (@paulhelpspeople) reported 5 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  David Howorth (@dhoworth1) reported 7 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Ivan Alexander (@ijaen) reported 8 minutes ago from Paddington, England

  @HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.

• 
  thewolfofcrypto.eth (@0x013F6DAF2fc89) reported 9 minutes ago from City of London, England

  Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

• 
  chris (@bennys020) reported 11 minutes ago from Croydon, England

  @HSBC_UK app not working

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 13 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Ivan Alexander (@ijaen) reported 13 minutes ago from Paddington, England

  @bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.

• 
  seiferxin (@seiferxin1) reported 18 minutes ago from London, England

  @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 18 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  seiferxin (@seiferxin1) reported 19 minutes ago from London, England

  @HSBC_UK Same issue for past 3wks...still same today

• 
  Ivan Alexander (@ijaen) reported 25 minutes ago from Paddington, England

  @HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.

• 
  MV (@vmahadevan1) reported 25 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 26 minutes ago from Paddington, England

  @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

• 
  Matt Cartmell (@MattCartmell) reported 27 minutes ago from Paddington, England

  Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

• 
  Ivan Alexander (@ijaen) reported 28 minutes ago from Paddington, England

  @scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.

• 
  Mike Fuller (@ninepine) reported 38 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Sam Shethran (@ShethranS) reported 41 minutes ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Amanda Davies-Day (@AmandaDD123) reported 56 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Pritchard (@JasonPr96354812) reported 6 minutes ago

  @HSBC_UK I've got a problem opening the HSBC banking app.

• 
  rtid75 (@rtid75) reported 7 minutes ago

  @HSBC_UK Is that it, then, @hsbc ? I've only been a customer since 1987, so not important, obviously.

• 
  Scott (@Scottcharlie123) reported 10 minutes ago

  @HSBC_UK you are a joke someone’s tried to pay me £1400 and I’ve had nothing but trouble reciveing it your phone staff have been no help either very stressful and still not resolved

• 
  Tracey Pindolia (@traceypindolia) reported 11 minutes ago

  Since 2pm today @HSBC_UK have tried to activate my secure key device on my account and they can't do it. I am now locked out of my account and have to wait for a miracle which should arrive in 5-10 working days 🤷🏻

• 
  Rhiannon (a real Welsh which) (@agogodanza) reported 11 minutes ago

  @HSBC_UK I've spoken to countless departments, written to bots, unable to make an online appointment to speak to someone, went to the only surviving branch in the city and spoke to someone who couldn't help me at all. 30 years a customer and I cannot get a coherent word back.

• 
  Lyndsey Jane (@Lyndsey_JaneC) reported 16 minutes ago

  @HSBC_UK hello my credit card seems to have disappeared from my banking app is this an issue you are having at the moment please?

• 
  Ben F (@ACADEM1K) reported 17 minutes ago

  @HSBC_UK unable to login to the app for the past couple of hours 😬 says 'Try again later'

• 
  Harriet Morris (@hazzmozz) reported 22 minutes ago

  @HSBC_UK app crashing every time I try to open it and I need the app to log on to my online banking so I’m locked out of my account. Absolute joke, this issue has been happening for days now

• 
  IamCo2 (@CapriconaJane) reported 25 minutes ago

  @DrHoenderkamp @cathyslifecc @HSBC_UK The 'vid' is the new word for 'bad service'. Get used to it.

• 
  rtid75 (@rtid75) reported 25 minutes ago

  @HSBC_UK Is that it, then, @HSBC_UK ? I've only been a customer since 1987, so not important, obviously.