Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (65%)
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Website (15%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Absolute Anorak
(@AbsoluteAnorak) reported
@HSBC_UK Hello. I've never received any code to allow me to use internet banking. The account was opened about 8 weeks ago, and nothing has come through. Can you help?
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Benn
(@Maddogrugby) reported
@HSBC_UK thanks for resetting my mobile banking login. 30 minutes of waiting on the phone and no response. I have work to do, so cannot wait any longer.
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Céline ܀ܖܐ.ܖ
(@yinyang_cn) reported
@HSBC_UK I spend over 20 min calling from abroad to get help to access my account and no one replied. The chat robots are useless and the online instructions can’t help! What to do?!
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Amanda
(@Missmandabanda) reported
@Dominos_UK @JoJoMeako @HSBC_UK Apparently this is down to you to sort
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Woody
(@Woody10002214) reported
@HSBC_UK - Is there a problem with your online service? Trying to log in, but it keeps taking me back to the homepage.
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S.J
(@S__J_____) reported
@HSBC_UK You have succeeded in creating the most difficult app going. Trying to verify, with my correct number and never receive the text with the code. Ring your appalling customer service to be told "it takes upto 5 days for a text" Shocking service, especially nowadays!
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AR1.eth
(@iamAsifR) reported
50 mins on call to @HSBC_UK telephone banking so far and still no one has answered? Why do major companies just not give a **** anymore and can get away with whatever they like?! #HSBC
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Sue Toudup
(@Toudies) reported
@HSBC_UK Okay, so I need to talk to an agent urgently on a phone, I spent two hours in a physical bank yesterday, travelling a long way because my two nearest branches are closed. The issues have still not been resolved it’s quite complex, why are your phones never answered?
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Katie Robinson
(@MayrKatie) reported
@HSBC_UK now been on hold for 60 mins after being cut off once already. Terrible service. First time I have been an HSBC customer and already regretting it
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Sam
(@fowensamc) reported
@HSBC_UK your customer support phone line hold times are a complete joke. A total of 6 attempts over 2 days with average hold times of 25+ mins to speak with someone and only successful this morning after 33 mins on hold #incompetent #Useless