Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (22%)
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Login (14%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Virgil
(@TheChiantiKid2) reported
@HSBC_UK any reason why I keep being thrown out the app? Need to input username, password and receive activation code etc. All the subsequent texts and emails welcome me to "banking by app". Is it a periodic security check or an annoying error? Thanks.
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SΞAN ⧫
(@mrdtoyou) reported
@HSBC_UK Virtue signaling bollocks. Oh... and a 0.7% worldwide black workforce is shameful. Surely you can do better? Badges maybe? That'll fix it!
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Lois Addy
(@TootHillMedley) reported
@MrMattArmstrong @HSBC_UK You've missed the Halifax (AndyM) telling a customer to close their account if they don't hold the same values as the bank then?
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Michael Whitehouse
(@mjwhitehouse) reported
.@HSBC_UK Not a great process switching to you. My account switched today but I don’t have a telephone banking pin so can’t login via the app. I just tried to phone the number and the office is closed.
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Richard Huett
(@rhuett) reported
@thetimes @NationwidePress Nationwide lost 17,000 pounds. Just blame @HSBC_UK and the problem will go away
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dormouse88
(@dormouse881) reported
@dcairns199 @MForstater @HSBC_UK I'd say majority agree with her. Nothing to back it up, just a personal take from fact issues are now widely debated & whilst I hear many supporting views like Ms Forstater's among friends/relatives/work colleagues etc, I've yet to hear a single voice supporting opposing view
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Caolan Diamond
(@Bigbaddamo11) reported
@HSBC_UK joke of customer service been nearly 4 months since raised my dispute not paid out or settled yet and everytime I ring your customer service they hang up on me when I speak.
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Freddie Eagle
(@FreddieEagle2) reported
@HSBC_UK So can you confirm the HSBC app will not be working with the IOS 16 Public Beta? Also; why can every other UK based app function except the HSBC UK app?
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Lois Addy
(@TootHillMedley) reported
@MrMattArmstrong @HSBC_UK 'bumping your gums' sounds like a complaint to me that I have my own ideas and choose to tweet about them. I obviously misunderstood your intent. What did you intend? if it wasn't to criticise my thoughts on the issue of values and customer retention?
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Loz Southon
(@LozNorthon) reported
@HSBC_UK Trying to log onto app. Says "we've made some important changes" and to "enter a security code from your other mobile device. "What other mobile device? Clicking ? doesn't help. Shambles