Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (71%)
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Website (11%)
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Login (8%)
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Transactions (7%)
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Withdrawals (2%)
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Transfer (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Croydon, Redhill, Thornton Heath, London, Islington, Cricklewood, Wembley, Tower Hamlets, Ealing, City of Westminster, Fulham, Camden Town, Finsbury Park, Southwark and Earlsfield.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Mobile App | |
| Redhill |
Mobile App | |
| Thornton Heath |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Islington |
Login |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Zoë
(@CorrectMarkham) reported
I'm fortunate it's a relatively small amount, but keep thinking...what if it wasn't? How is it OK for my bank not to protect me? 31 mins on hold to be told I need to ring a different department, who already told me they can't help me @HSBC_UK
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Jo Monery
(@jomonery1) reported
@HSBC_UK I need urgent help. You’ve blocked my account and currently in Australian hotel quarantine. I’ve called 4 times and none of your staff are able to unlock it. We have no access to our money. Can anyone help me? Going around in circles on your call centers
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Alex Brownlee-Stokes
(@Fatpantswatch) reported
Dear @HSBC_UK , why do I have to listen to nearly 50 seconds of crap before I can find out my business account balance via the telephone service?
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Athif Talat
(@ATALAT03) reported
@HSBC_UK Weybridge branch queues are a joke every week. Any chance of opening during hours that fit the employed workforce opposed to the unemployed? 45min wait 3x this month alone. Reducing costs to fit your money laundering models are one thing but can I have some service?
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alan konig
(@realkonig) reported
@HSBC_UK How can I reach Customer Service? For over a week now, each time I dial +44 1226 261 010, I am told the no is unavailable. The same goes for +44 1226 261 226. I am calling from Canada.
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Denny Warriors FC
(@WarriorsDenny) reported
@santanderuk @BankofScotland @HSBC_UK why can you help us?
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Vicky Jones
(@VickylizJones) reported
@HSBC_UK can you help with this query please?
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Adam
(@AdamGetliff) reported
Please explain why, on receipt of “call us urgently” call from @HSBC_UK I find that lines close at 8pm, depsite message saying 10pm. EVEN for stolen cards! Liability? I don’t thinlk I have experienced such an appalling level of service in over 30 years
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Daniel Vincent Blake
(@danvincentblake) reported
@HSBC_UK why can't i ever get through to your phone service?!? Can someone please tell me the average wait time on the phone before i get through to someone
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Walter Mitty
(@WalterMitty1939) reported
@HSBC_UK what a truly abysmal service from this bank. For 2 days I’ve been trying to contact this bank, and today once again after 30 minutes I’ve been cut off when being transferred Bloody awful.