Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (62%)
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Website (19%)
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Login (12%)
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Withdrawals (4%)
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Transfer (4%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App | |
| Fulham |
Login | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Jon H
(@JonHar1985) reported
But hey @HSBC_UK only have to wait even longer for it! Excellent service all round. @NatWest_Help will you have me back? I’m sorry I cheated on you with someone who promised me so much more than what I thought you could. Forgive me *** x
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DarrenPRedick (blue tick)
(@DarrenPRedick) reported
@HSBC_UK You laid off too many people or they left during the pandemic and you never rehired. Been terrible for the last two years.
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KaLoy
(@KLimp3) reported
@HSBC_UK my debit card had been expired last may!! Been contacting your customer service multiple times! Just given false reassurance!!! How dare you to do that to your customer??? Cant do any transactions as my card is expired!!!
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Jessica-Ann Jenner
(@jajenner) reported
@HSBC_UK multiple times I have tried to phone your help line regarding fraudulent activity in my name... every time they attempt to put me through to the fraud department the line is hung up. There is a problem with your system but still they keep putting me through and then...
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uhhhhh
(@americasbum) reported
hsbc why is it always only ur app that doesnt work when a new beta comes out. i cant get rid of the beta and now i cant access any of my money #hsbc @HSBC_UK
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Daniel Wilkinson
(@DWilkinson86) reported
@Connor_Miller98 @HSBC_UK When the HSBC (and First Direct) apps launch, the iOS version is checked and they’ve not included iOS 16 as yet. The same issue occurs every year with the new iOS release and takes months for them to resolve (search ‘iOS HSBC’ to see everyone else who’s frustrated by this).
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Jeanette v kennedy
(@jk2791) reported
@HSBC_UK can anybody help me check a transaction please
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Tyra
(@emoTyra) reported
@HSBC_UK I can’t register my online banking account, it’s saying it’s locked, I left it about a month before I registered and I’ve just put money I need into the account I have no access at all, I have massive anxiety issues I don’t want to ring and your online help is a robot
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Karthik/K-A-I 🇦🇺🏴🇪🇺🇮🇳🏳️🌈
(@woollads) reported
...to seek assistance. I would love to have a chat feature available for overseas customers who are locked out/unable to access their Internet Banking account. @HSBC_UK - I hope someone can provide me with an e-mail address for me to sort out this issue directly.
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R
(@LAVI5HX) reported
@HSBC_UK Your fraud team is apparently reviewing something. What do they need to review. My bank balance? My transactions? Why? For over a decade I’ve been with you and now you’re costing me money by withholding my money. If it’s not working by tomorrow there will be consequences.