HSBC

Is HSBC down in Kingston upon Thames, Greater London, England?

No problems detected

If you are having issues, please submit a report below.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Kingston upon Thames, Greater London, England 01/07/2026 08:05

At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Website (18%)

    Website (18%)

  3. Login (18%)

    Login (18%)

  4. Transactions (3%)

    Transactions (3%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent HSBC outage reports came from the following cities: City of London, London and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of London Mobile App
United KingdomLondon Mobile App
United KingdomCity of London Mobile App
United KingdomWandsworth Mobile App
United KingdomLondon Website
United KingdomLondon Login

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • Tute Matias Cervi (@Tute) reported from Wandsworth, England

    @HSBC_UK can you please give me access to my account?

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • grudelsud 𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺 (@grudelsud) reported from Islington, England

    @HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks

  • ninepine Mike Fuller (@ninepine) reported from Croydon, England

    @HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)

  • Karashgould Carol Gould (@Karashgould) reported from Paddington, England

    Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • Adeolu_98 AO (@Adeolu_98) reported from London, England

    @HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • tercumanFLB فرانتشيسكو (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • Karashgould Carol Gould (@Karashgould) reported from Paddington, England

    Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @HSBC_UK is there a problem with the app, balance after bills unavailable?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • AbundanceLondon Abundance London (@AbundanceLondon) reported from Hounslow, England

    @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • trlnurse14 Tara Nurse (@trlnurse14) reported

    @HSBC_UK is today not a normal working day? Daughter told to go into branch to open student account. Gets to bank and told nobody in branch knows how to open a new account. Come back next week! Total insanity!!

  • mwarne Martin Warne 🌹 (@mwarne) reported

    @ZaidPatel90 @HSBC_UK 25 days later and the online service I need is still ‘temporarily unavailable’. Have DM’d the bank but obviously this won’t be resolved until next week now.

  • Trevv69 Trevor Smith #FBPE 💙 #BLM 🇪🇺 💫 (He/Him) (@Trevv69) reported

    @paullewismoney @HSBC_UK I have stood in a queue in most banks for work reasons this last year, and watched staff whose sole purpose is to tell customers they can't help, other than point them to a phone or go through the hideous process of rebooting their tablet. And make themselves unemployed.

  • Parixit68873027 Parixit (@Parixit68873027) reported

    @HSBC_UK @HSBC_IN I raised dispute regarding refund of international transaction. Today I received refund but £2000 less then actual amount. I have been talking with customer service at HSBC and haven’t got any answers. It has been hovering since Nov2022. Pls resolve ASAP

  • Splott_D Scott (@Splott_D) reported

    @HSBC_UK just received a customer security form but still have my internet banking from before (closed and reopened a current account). Guessing my details will be the same as before as never closed all my accounts with HSBC. No need to send the form? Did it all online last time

  • hivelettings laura throb (@hivelettings) reported

    @HSBC_UK worst service EVER when trying to open a new account in the Sunderland branch today. The girl was aggressive, refused to serve me, offered no alternative appointment & the branch was open for another 2 and a half hours.

  • timralph30 Tim C (@timralph30) reported

    PayPal what ******** is going on with my bank duplicating payments or setting up like a DD payments hsbc please correct it’s bank error my account should be £300 in@credit not overdrawn at all I have a basic account @HSBC_UK @HSBC

  • TillyT17 TillyT (@TillyT17) reported

    @HSBC_UK appalling service.Not the poor man on the phone trying his best but If everything is done online and this then goes wrong and they then suggest you go into your local branch for support- which they shut which means over an hours journey- what are you supposed to do?

  • MattBirkett1 Matthew Birkett (@MattBirkett1) reported

    @HSBC_UK I’ve spent hours on the phone trying to resolve an issue with online banking and still no further in getting resolved!! Help!! The service from your call centres has been dreadful

  • Blandie1 Blandie,(Sarah) (@Blandie1) reported

    @HSBC_UK absolutely disgrace hanging up on my elderly mother, who wishes to pay a bill. Calculator code reader showing failed, hence she called where an operator repeated hello & then hung up. 60+ years a customer & family business over 100 years we will be closing our accounts