Is HSBC down in Kingston upon Thames, Greater London, England?
No problems detected
If you are having issues, please submit a report below.
HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
-
Mobile App (59%)
-
Login (18%)
-
Website (16%)
-
Transactions (5%)
-
Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
-
Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
-
Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
-
Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
-
thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
-
David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
-
Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
-
Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
-
Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
-
seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
-
chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
-
Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
-
Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
-
seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
-
Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
-
MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
-
Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
-
Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
-
MrsMartyn
(@vc61) reported
Someone has opened a bank account using my address. I have tried reporting it to @HSBC_UK but the twitter chat says they can’t help, the phone line has a recorded message saying they’re too busy to take calls and the text message only works if you’re a customer (I’m not) 🙄
-
Benford James
(@BenfordJames2) reported
@DawgUK @HSBC_UK Hello! I suggest you to message @CUULRUSO_202 on Instagram. They were able to restore my locked account in just a few hours and they are also very trustworthy person to work with. They are active and responsive 24/7 so i definitely recommend that you seek help from them 👍
-
Lee
(@owens_lee) reported
@RobbiewOnline @HSBC_UK Their app needs to be updated to add iOS 16 to the approved iOS versions the app checks for when launching. Until they do this it will not work. Future betas of iOS 16 will not fix the issue. This is an issue with the app that they won’t quickly address. Glad I moved to Monzo.
-
Alan Howell
(@Alan_Howell) reported
@HSBC_UK What is happening about me getting access to MY business account as it is now 2 months since this farce began and I have no income. I’ve received no recent correspondence via email, text or call. Please update me immediately.
-
John Spencer Williams • F**k Work Let’s Play
(@johnsw) reported
@HSBC_UK I currently can’t make any purchases online with my business card because I am told you don’t have my phone number for verification. I phoned and gave you my number that you already have. Still can’t purchase and phone support told me it must be the vendor’s fault (ie Amazon)
-
Alan Howell
(@Alan_Howell) reported
@HSBC_UK I’d like an update on what’s happening to enable me to access my business bank acc that you’ve locked me out of for 2 months now. I fail to see why if I go to branch with a passport and bank cards etc this catastrophic **** up can’t be sorted immediately.
-
DaddysSpecialTreat
(@Nordicblockhead) reported
@HSBC_UK when is your app going to work again? It's been down for more than 24hrs now!
-
Melanie Hoskin
(@MelanieHoskin) reported
@footballosso @HSBC_UK I've got the same - and when I open the app it's completely wiped the data and I can't log in anymore! Woke up this morning to do banking and can't get in - can't even log in online as can't get into the app for digital security code
-
𝕲𝖊𝖗𝖙𝖎𝖊𝖌𝖚𝖒𝖉𝖗𝖔𝖕
(@Gertiegumdrop) reported
@HSBC_UK is there an issue with the app today?
-
Ryan Dean
(@Globehead4) reported
@MelanieHoskin @HSBC_UK I’m having the same problem, is this a nationwide thing? Not how I want to spend my Monday morning listing to your dire hold music?