HSBC status: access issues and outage reports

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  steve (@stevedw40) reported 3 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Matias Cervi (@Tute) reported 7 minutes ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  STEPHEN RICHARDS (@SteveH_Richards) reported 12 minutes ago from Ealing, England

  My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

• 
  Hemal Jadav (@hemaljadav) reported 13 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

• 
  Catriona Ritchie (@CatrionaRitchie) reported 18 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Rajith Raju (@rajurajith21) reported 19 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Dominic Baker (@dominicJB7) reported 23 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  bobsmailes (@bobsmailes) reported 24 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  mary spillane (@spillanemary) reported 27 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  shipar ahmed (@shiparttn) reported 29 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  Ben Marshall (@marshallb60) reported 33 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  Peter Wilkins (@Peter_Wilkins78) reported 36 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Peter Crowley (@SmoothRegulator) reported 40 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  David Howorth (@dhoworth1) reported 42 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  MV (@vmahadevan1) reported 47 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Darren (@firstclubworld) reported 52 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Paul Smith (@paulhelpspeople) reported 53 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Peter Wilkins (@Peter_Wilkins78) reported 53 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  Andrew Saveall (@PompeySavs) reported 53 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Mike Fuller (@ninepine) reported 59 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  White Apathy (@fundcruncher) reported 4 minutes ago

  @HSBC_UK Your telephone help is also crap.

• 
  White Apathy (@fundcruncher) reported 7 minutes ago

  @HSBC_UK Please fix your android app - this is not helpful: Chat with us Something went wrong Sorry, there was a problem on our end (Code: 1007)

• 
  AA (@AzhaAmir) reported 9 minutes ago

  @HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .

• 
  Suzanne McGowan (@Suzanne36861284) reported 9 minutes ago

  @HSBC_UK are there problems with your mobile app? I haven't been able to connect for days now and not sure if problem is my end or yours?

• 
  Dan (@dmk_dann) reported 10 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 13 minutes ago

  @HSBC_UK This answer shows you actually take no notice of concerns. I need no help, I was trying to help your customer who had been scammed. Not a single helpful protocol enabled by your fraud call centre.

• 
  DamonCarroll_75 (@dscarroll75) reported 13 minutes ago

  @HSBC_UK I would like you to get in touch with the branch and find out why these barriers exist This person needs access to a bank account and with the time scale Nov 26 that aint good enough

• 
  Ian (@1an3) reported 15 minutes ago

  @HSBC_UK You misunderstand the issue - am I eligible or not?

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 25 minutes ago

  Why do @HSBC_UK make it so difficult to ask for paper statements? Every year they inform me they are going to stop sending them. I have to wait till they stop to ask for them to resume. Why can’t I do it on the app. Why make me log onto online banking? Poor customer service.

• 
  Carly (@limebean) reported 25 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen