HSBC down? Current status and problems in Kingston upon Thames, Greater London, England
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
Problems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
- Mobile App (58%)
- Login (26%)
- Website (8%)
- Transactions (6%)
- Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, England
The most recent HSBC outage reports came from the following cities: Woking, Coulsdon, London, Wallington, Harrow, Ealing, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Woking
|
Mobile App | 3 days ago |
|
Coulsdon
|
Withdrawals | 8 days ago |
|
London
|
Mobile App | 9 days ago |
|
Wallington
|
Login | 11 days ago |
|
London
|
Mobile App | 18 days ago |
|
London
|
Login | 22 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Martín Chamarro (@martinchamarro) reported from Hackney, England@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Luke (@LukeHugh3s) reported from Croydon, England@HSBC_UK is there a fix for you app not working on this new iOS update?
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Hemal Jadav (@hemaljadav) reported from Brentford, England@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Hemal Jadav (@hemaljadav) reported from Brentford, England@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Hemal Jadav (@hemaljadav) reported from Hillingdon, England@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK what’s wrong with your business banking - is it down today?
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Kenneth07834 (@kenneth07834) reported from Croydon, England@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Chrissy H 🏳️🌈 (@Chris_1987) reported from Camden Town, EnglandHonestly @HSBC_UK are terrible when you’re in need of help
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Martín Chamarro (@martinchamarro) reported from Lambeth, England@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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bobsmailes (@bobsmailes) reported from Kingston upon Thames, England@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Elana C (@elanacovshoff) reported from London, England@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK looks like your call back function is broken
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John Boxall (@jdboxall) reported from Merton, England@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, EnglandMy wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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mary spillane (@spillanemary) reported from Wandsworth, England@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Sapna Ghai (@sapna_ghai) reported from Brentford, England@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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shipar ahmed (@shiparttn) reported from Wandsworth, England@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Aled Smith (@AledSmith) reported from Camden Town, England@HSBC_UK are you having a system issue - please admit
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Adrian Hansel (@adrianhansel) reported from Paddington, EnglandShocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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MV (@BunnyFactor10) reported@HSBC_UK Except for when you are calling about not having access to these things...
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Nick O Donnell (@nickodonnell) reported@HSBC_UK why after a year of CV19 does your phone service ask people only to call if *urgent* as you are responding to Covid . If leadership can commit to office plans .. what about customer support plans .. will they ever return. Best publish how you define *urgent * banking .
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FunBags - Helping ******** who've lost their voice (@FunBags28481740) reported@HSBC_UK Thanks but I ended up having to go into the branch in the end - so more time and money spent on mileage and parking because HSBC can't provide adequate telephone support.
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Sharon L (@ShazzyLiu) reported@HSBC_UK customer service is appalling on live chat on the app. Where can I make a complaint please? Hes just not reading what I’ve written. #stressed
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Eddie dragon (@Eddiedragon2) reported@Sack_SAGE @HSBC_UK Normalisation. It's working as well unfortunately. Spotted today tree surgeon up a tree mask on. Man cleaning his car on drive mask on. I despair I realy do
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keeley East (@keeleyeast) reported@HSBC_UK currently experiencing the worst customer service in banking
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Elliott Coulton (@ElliottCoulton) reported@HSBC_UK But no one can help I need to speak to someone
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Rev Graham Dobinson (@grahamdo) reported@HSBC_UK Yer it wont even load to the log in screen
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Kerri-Louise 🖤 (@kerri_stanbury) reported@HSBC_UK what a terrible terrible customer service I have just had, I will be closing my account and not recommending your banking to anyone.
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Lewis Little (@LewisLi02673279) reported@ProfessorCrick2 @HSBC_UK Issue behind this is I have epilepsy and cannot have photo id... I've actually had a lot of issues, not just with banks, but even proxy cards (@imaginecurve) signing me up and then asking me to go get a passport and basically put myself in a seizure!