Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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jofminx
(@peachypickle) reported
@HSBC_UK why is it so impossible to get help for my elderly father who is bedbound and suffers dementia. I had an appointment with all related paperwork but now I been refused a second card to help him with his bills!
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wayne richard butler 🇺🇦
(@w_r_b_1971) reported
@HSBC_UK your phone banking is down yet again. This is the phone banking you have been upgrading for over two years and still haven’t finished. I now can’t pay bills. When are you going to fix it?
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Patrick Darch
(@redrobin18) reported
@HSBC_UK My 87 yr old mother-in-law has today tried to order a chq bk over the phone. Had to wait over 30 mins and then the Indian call centre couldn’t understand what we wanted. Appalling service. She put the phone down crying as she needs Chqs for Xmas presents. DM me please
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Mickey Gallen
(@mik_jg) reported
@RalphHosier @HSBC_UK I had to call their customer 'service' a couple of months ago and found them very adept at hanging up. When they find out you're complaining you get "I cannot hear you! I cannot hear you!" and then they end the call
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Catch Designs / Sue Thompson
(@catchdesignsmgt) reported
from
Stokesley, England
We have been advised to call HSBC car services as the app can’t help. Have been passed around on the phone for TWO hours solidly on hold - what you can do to help? This is ridiculous! @HSBC_UK
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Sall Baker
(@Sall_Baker) reported
@HSBC_UK HI, your online chat isn't working and there's no online way to order a cheque book and there is no local branch please can you give me some help on how Dad is supposed to get a new cheque book?
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Adam
(@Adamri95) reported
@HSBC_UK applied for a current account 16th nov. SMS said up to 10 days it’s now passed the Switch date I asked for. You advised to call to update an address which I have but I still haven’t heard anything about my new account? Surely it doesn’t take this long for a new customer?
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Elouise
(@Embo61342) reported
@HSBC_UK Have been a loyal customer for 37 years. Cannot get through to anyone on chat and when I do it’s not helpful and chat is terminated before I can take survey. Very frustrating- please advise on best way to contact.
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Sam Coupland
(@strangesam1977) reported
.@HSBC_UK now convinced its not possible to transfer $CAD btwn HSBC Global Money & Canadian Bank (CIBC). Have spent 12 hours trying, but HSBC App refuses entry of Canadian A/C Details. Global Money Support is missing, the GM Team never answer phone when transferred to them.
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Ian Simmonds
(@IanSimmonds18) reported
@HSBC_UK your customer service is non existent. Even your branch staff are having issues resolving my issues.