HSBC status: access issues and outage reports

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  shipar ahmed (@shiparttn) reported 3 minutes ago from Wandsworth, England

  @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

• 
  Sapna Ghai (@sapna_ghai) reported 4 minutes ago from Brentford, England

  @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 5 minutes ago from Kensington, England

  @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

• 
  Dominic Baker (@dominicJB7) reported 9 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  Abi National (@amala_n_ewedu) reported 10 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Rajith Raju (@rajurajith21) reported 15 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 18 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  bobsmailes (@bobsmailes) reported 18 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

• 
  Ben Marshall (@marshallb60) reported 19 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  John Boxall (@jdboxall) reported 23 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  MV (@vmahadevan1) reported 28 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  Andrew Saveall (@PompeySavs) reported 32 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Abundance London (@AbundanceLondon) reported 33 minutes ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  Alex (@alex6130) reported 34 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

• 
  Peter Wilkins (@Peter_Wilkins78) reported 37 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Mike Fuller (@ninepine) reported 41 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Paul Smith (@paulhelpspeople) reported 45 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

• 
  mary spillane (@spillanemary) reported 47 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Martín Chamarro (@martinchamarro) reported 52 minutes ago from Lambeth, England

  @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 58 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MatNova (Chinoy) 🇮🇳 🇵🇸 🇺🇦 (@mat__nova) reported 5 minutes ago

  @HSBC_UK @HSBC_IN hello, i am reaching out to you regarding one of your employees in india, they are disabled and have a UDID (unique disability ID) provided by the government, all the details of their disability were disclosed during their recruitment they applied for a position but were asked to accept a different department on the premise it is easier work to do which is not the case they were forced to acknowledge communications from the HR and management instead of either of those company departments working with him so that he may perform his job adequately while accomodating the fact that he has a disability he has now been put on a "performance improvement plan" which he again was asked to acknowledge but which the details of were not disclosed to him adequately, it is a method to declare his performance inadequate and then fire him he recently fell and hurt himself and has gotten a medical document from a certified doctor declaring this and submitted it to HR but they are refusing to grant him the leave he requires to recover i am sincerely disappointed by the level of lack of understanding or care that the indian subsidiary of an international banking company like HSBC has had with dealing with their employee, i find managers in India for most BPO services to be exploitative but it's extra embarassing that this is an internationally acclaimed company in fact i wouldn't be surprised if the company officials in india use the information I've provided to determine the identity of the employee and harass them even further i am tagging @St_Brosephs and requesting help with regards to this matter to explore all avenues to get the help this HUMAN BEING requires in order to fulfill his job while being accommodated for the disability he had declared and was still hired with

• 
  Luke Holbrook (@Holbrookshots) reported 6 minutes ago

  @HSBC_UK hi guys. Is it possible to get a custom bank statement generated? A support agent told me yesterday that it was possible, but now another one is saying it isn’t. It’s 2026 & other banks do this - especially since it’s for a business loan application.

• 
  Sir FAFO (@TheDevilsDev) reported 7 minutes ago

  @HSBC @HSBC_UK at it again, just had a cancelled subscription taken from my "frozen/locked" card. Absolute piece of **** of a bank, and support even said they weren't authorised.

• 
  AA (@AzhaAmir) reported 7 minutes ago

  @HSBC_UK my international payment complaint is not addressed even after 10 days and i am premier cusomter , can anyone help .

• 
  Jamie Williams (@AstroJamie_) reported 15 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  Richard Kennedy (@RichardKennedy) reported 17 minutes ago

  @HSBC_UK @1an3 “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  just Lyn (@Lyn_1969) reported 18 minutes ago

  @HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??

• 
  Lewis George Hayter (@LuigiDelHaytero) reported 22 minutes ago

  @HSBC_UK I found a hsbc cheque on my driveway, I've tried calling the bank its not going through to anyone. Is there anyway you can help me return this cheque to the right person?

• 
  waitingforasnowday (@pepsimpmax) reported 25 minutes ago

  @HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 26 minutes ago

  @HSBC_UK Im sorry. But unless you are a checkmark account, I have no reason to believe you are not another scam account trying to access my information. Fix up HSBC. You must be able to afford it! Ask the mexican cartels that you were laundering money for to help you out.