Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Transactions (16%)
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Website (16%)
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Login (8%)
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Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Wembley, Golders Green, Southwark, Croydon and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Wembley |
Login | |
| London |
Transactions | |
| Golders Green |
Mobile App |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Carlos Caicedo
(@DrCarlisC) reported
@_EmmaGH @HSBC_UK Call them to check what was it all about -it was about my attempted purchase before my flight... so yeah, 4.5 hours on hold feels like their normal way of working I would say
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am
(@amsjo) reported
@HSBC_UK been trying all weekend to get my mobile banking working ... am sat back waiting for an agent. Have spoken to 3 already today who ‘sorted the problem’ but still cannot get on! Been several hours on the phone over weekend
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Emma Graham-Harrison
(@_EmmaGH) reported
@Ian_NotMyCircus @HSBC_UK It went on so long I tried doing an online yoga video to calm me down....
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Duncan Kime
(@duncankime) reported
@_EmmaGH @HSBC_UK I gave up on them years ago, and I used to work for them. Online is dated. Customer service is awful. No US branches. Then there is the long string of egregious bad banking practices. Money laundering, rate rigging, offshoring and tax evasion. I’d change banks if I were you.
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KentBear75
(@Bear75Kent) reported
@_EmmaGH @HSBC_UK FCA complaint may be viable - they're simply not meant to leave you that long. I'd look at Treating the Customer Fairly (TCF) in broad terms but I'm sure there's a thing about prompt response from a contact centre.
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merlynne
(@djcrobinson) reported
@HSBC_UK can you help pleaseI have received a HongKong dollar cheque for a Dividend . I do not have an account with HSBC and on the confirmation slip it says change options available through Investor Centre which I registered with but when I logged in it was blocked
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özlem
(@oz_ya) reported
@HSBC_UK I have beden experiencing the same problem with my hsbc mobile app. When I try to open the app, it is going to be down. I uninstalled the app, cleared the cache, reinstalled the app; however, there is no progress. Can you help me about it?
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Jack
(@jack__r9) reported
@_EmmaGH @HSBC_UK Switch to @firstdirect and never have to worry about bad customer service again. Not even a customer at the minute but their customer service was always unbelievable. Almost always speaking to someone within 3 rings
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Mikey
(@mikew25454509) reported
@HSBC_UK Yes version 2.38.0 latest one. Just seen The reviews on the app store when checking, so many other people with exactly the same issue as me too!
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🦄 Glittermarcy 🦄
(@glittermarcy) reported
Shout out to @HSBC_UK for my dad's church down (you know, the one who is the vicar of the church) bc telling them they have the 30th of June to fill a thing out was a LIE and we've now basically been accused of money laundering.