HSBC

Is HSBC down in Kingston upon Thames, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Kingston upon Thames, Greater London, England 03/13/2026 04:15

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (55%)

    Mobile App (55%)

  2. Login (28%)

    Login (28%)

  3. Website (10%)

    Website (10%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (3%)

    Transfer (3%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent HSBC outage reports came from the following cities: London, Harrow, Ealing and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Login
United KingdomHarrow Mobile App
United KingdomEaling Login
United KingdomCity of London Website
United KingdomHarrow Mobile App
United KingdomCity of London Mobile App

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Paddington, England

    @harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

  • ShethranS Sam Shethran (@ShethranS) reported from Merton, England

    HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • bennys020 chris (@bennys020) reported from Croydon, England

    @HSBC_UK app not working

  • paulhelpspeople Paul Smith (@paulhelpspeople) reported from Hounslow, England

    @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Same issue for past 3wks...still same today

  • dhoworth1 David Howorth (@dhoworth1) reported from Esher, England

    .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

  • MattCartmell Matt Cartmell (@MattCartmell) reported from Paddington, England

    Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Kensington, England

    @dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • vmahadevan1 MV (@vmahadevan1) reported from Hounslow, England

    Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

  • AmandaDD123 Amanda Davies-Day (@AmandaDD123) reported from Spelthorne District, England

    @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

  • LukeHugh3s Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • 0x013F6DAF2fc89 thewolfofcrypto.eth (@0x013F6DAF2fc89) reported from City of London, England

    Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future

  • adamsn Nj (@adamsn) reported from Chertsey, England

    @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • alison_stewart5 Alison Stewart (@alison_stewart5) reported

    @HSBC_UK Disappointing, I would rather you concentrated on serving your customers rather than judging them. Banks seem to have forgotten that they are a service industry and rely on customers.

  • Darkness3718 PM92 (@Darkness3718) reported

    I had my phone stolen which had everything on it regarding my account, including the digital key to access mobile banking so I can't log in on the website @HSBC_UK

  • Homestraightnow Livenotbylies (@Homestraightnow) reported

    @witchymacwoman @HSBC_UK @HalifaxBank Tbh nor do they. They have closed down virtually every branch, l pay cheques at the PO now as no local branches anymore. This is all about internal HR issues.

  • slave_grind That Feminist Fighter 🇺🇦💙💛🇺🇦 (@slave_grind) reported

    @HSBC_UK Great, got to close my ******* account with you now. How very disappointing to know @HSBC_UK support a misogynistic and child-endangering movement.

  • mcqueen652 mcqueen (@mcqueen652) reported

    @HSBC_UK Glad I closed my account with you last year. Terrible app and online banking anyway tbf.

  • itspog Patrick O'Gorman (@itspog) reported

    @ArabellaSock @HSBC_UK Yes it's adversarial, I have been doing similar transfers with Chase this week and whilst the payments have been flagged for checks their process is comfortable as a customer your not left feeling like a criminal, its quite remarkable how bad HSBC are.

  • md19815 Sparkles (@md19815) reported

    @HSBC_UK You supported the Chinese crack down in Hong Kong. Ha. "Positivity and inclusion"!!!!!

  • Ruthycpr Ruth Cooper 🌅 (@Ruthycpr) reported

    @BrodieMH @apwyatt @HSBC_UK 1/2 i'm not complaining about their pronouns, I'm complaining about Halifax customer service. They are saying they are inclusive, but they are excluding people who don't think it's right to put pronouns on badges. Some trans people if they've not come out yet might also feel

  • ArabellaSock Arabella Sock (@ArabellaSock) reported

    @itspog @HSBC_UK > and said I was phoning HSBC on a different line as it sounded like a scam. That’s when the problems really began, holding, waiting, multiple reading from scam script, etc. I was sick with anxiety by the end. Disgusting.

  • gazzae91 deytukarjurbs (@gazzae91) reported

    @HSBC_UK And I think I might have to close down my account