Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Login (19%)
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Website (17%)
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Transactions (5%)
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Transfer (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Aleks
(@alekscz1) reported
from
City of London, England
@HSBC_UK a beg fix your app
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Abi National
(@amala_n_ewedu) reported
from
Wandsworth, England
@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
from
Hounslow, England
@HSBC_UK HSBC business app not working - doesn’t open up.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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PlanetRobot
(@PlanetRobot2) reported
from
Camberwell, England
@robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Henrique Costa Neves
(@henriquebacksno) reported
from
Camden Town, England
@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@Badger_a) reported
@SamuelOLUDIM @HSBC_UK Agreed the service can sometimes be down, but the communication and acknowledgement of the issues were frankly shocking. If there are issues, email your customers or put messages on socials. Banking is a 24/7 service, not 12/5.
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Rachel Martin
(@RachelRachel703) reported
@HowardChin7 @HSBC_UK @HowardChin7 same problem with me, HSBC told me to clear the cache which isn’t the problem!
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KimmyMinx
(@KimmyQuickslice) reported
@EmmaTho87385491 @HSBC_UK My partner has been having this issue singing joking 3wks ago, I’ve now started having this issue for the past 2 days 😞
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Heather Miller
(@shimmerheather) reported
@HSBC_UK @HowardChin7 I am having the same problem. I used two different browsers. I can’t amend any standing orders until it’s fixed.
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Helen Costello
(@HelenCostello4) reported
@HSBC_UK why can’t I open a saver account. I’ve banked with you for 40+ years. I have several accounts. It’s saying I am not a UK tax resident!! Online chat person couldn’t help. Been in phone queue for 2+ hours. Pleeeaaase help.
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Heather Miller
(@shimmerheather) reported
@HSBC_UK Thank you, but it just needs fixing at your end. Everything else loads, I’ve tried two different browsers. I need to alter the amounts on my standing orders but I can’t do that in the app. Please stop telling people to clear their caches to fix this. It doesn’t work.
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David graham
(@mrdavidgraham99) reported
@HSBC_UK love that my complaint about service and leaving the bank received a smiley face emoji ..proves it wasn't even read
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Erica Laine
(@LaineEleslaine) reported
@PennAllenwrites @HSBC_UK Oh thank you, I thought you could only DM through the bank app and as am not yet a customer or client or whatever….I’ll give it a try.
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Erica Laine
(@LaineEleslaine) reported
@PennAllenwrites @HSBC_UK Did manage to talk to a person but although she tried to help wasn’t that successful uploaded all over again yesterday, today another b.demand to do it again,but of course there is never ever any indication as to what is wrong.They are only option as no other banks taking on new.
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Marcel Knobil
(@MarcelKnobil) reported
@HSBC_UK THIRD DAY OF BROKEN HSBC. IMPOSSIBLE TO DO ANY TRANSACTIONS ONLINE OR ON APP NOW. Horrendous Sad Broken Company