Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tara Nurse
(@trlnurse14) reported
@HSBC_UK is today not a normal working day? Daughter told to go into branch to open student account. Gets to bank and told nobody in branch knows how to open a new account. Come back next week! Total insanity!!
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Martin Warne 🌹
(@mwarne) reported
@ZaidPatel90 @HSBC_UK 25 days later and the online service I need is still ‘temporarily unavailable’. Have DM’d the bank but obviously this won’t be resolved until next week now.
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Trevor Smith #FBPE 💙 #BLM 🇪🇺 💫 (He/Him)
(@Trevv69) reported
@paullewismoney @HSBC_UK I have stood in a queue in most banks for work reasons this last year, and watched staff whose sole purpose is to tell customers they can't help, other than point them to a phone or go through the hideous process of rebooting their tablet. And make themselves unemployed.
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Parixit
(@Parixit68873027) reported
@HSBC_UK @HSBC_IN I raised dispute regarding refund of international transaction. Today I received refund but £2000 less then actual amount. I have been talking with customer service at HSBC and haven’t got any answers. It has been hovering since Nov2022. Pls resolve ASAP
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Scott
(@Splott_D) reported
@HSBC_UK just received a customer security form but still have my internet banking from before (closed and reopened a current account). Guessing my details will be the same as before as never closed all my accounts with HSBC. No need to send the form? Did it all online last time
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laura throb
(@hivelettings) reported
@HSBC_UK worst service EVER when trying to open a new account in the Sunderland branch today. The girl was aggressive, refused to serve me, offered no alternative appointment & the branch was open for another 2 and a half hours.
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Tim C
(@timralph30) reported
PayPal what ******** is going on with my bank duplicating payments or setting up like a DD payments hsbc please correct it’s bank error my account should be £300 in@credit not overdrawn at all I have a basic account @HSBC_UK @HSBC
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TillyT
(@TillyT17) reported
@HSBC_UK appalling service.Not the poor man on the phone trying his best but If everything is done online and this then goes wrong and they then suggest you go into your local branch for support- which they shut which means over an hours journey- what are you supposed to do?
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Matthew Birkett
(@MattBirkett1) reported
@HSBC_UK I’ve spent hours on the phone trying to resolve an issue with online banking and still no further in getting resolved!! Help!! The service from your call centres has been dreadful
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Blandie,(Sarah)
(@Blandie1) reported
@HSBC_UK absolutely disgrace hanging up on my elderly mother, who wishes to pay a bill. Calculator code reader showing failed, hence she called where an operator repeated hello & then hung up. 60+ years a customer & family business over 100 years we will be closing our accounts