Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (20%)
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Transactions (12%)
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Login (10%)
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Withdrawals (1%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: London, Notting Hill Gate, Wembley and Golders Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App | |
| Notting Hill Gate |
Mobile App | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Stanislav Rastvorov
(@StanislavRH) reported
from
Camden Town, England
But instead they’ve just twitted me another phone number to call and spend another half an hour. UK has some really good examples of nice digital bank experience and I’m sorry the @firstdirect being part of the huge @HSBC_UK can’t provide any good service. #firstdirect
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Aleks
(@alekscz1) reported
from
City of London, England
@HSBC_UK a beg fix your app
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Abi National
(@amala_n_ewedu) reported
from
Wandsworth, England
@HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews
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PlanetRobot
(@PlanetRobot2) reported
from
Camberwell, England
@robinrimbaud @HSBC_UK @HSBC Try the financial ombudsman service they’re there to sort things like this out if you aren’t getting anywhere with your bank
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Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Catriona Ritchie
(@CatrionaRitchie) reported
from
Kensington, England
@WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
from
Hounslow, England
@HSBC_UK HSBC business app not working - doesn’t open up.
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Henrique Costa Neves
(@henriquebacksno) reported
from
Camden Town, England
@HSBC_UK I am trying to make some transfers and buying some things with my debit card but my app is not working even my debit card is refusing all my transactions. I am trying to transfer some money to another account I can use
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Elly
(@ellybellybaloo) reported
@GeneralBeave @HSBC_UK Managed to get it working by deleting and re downloading the app. Literally happened the next day after I upgraded.
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Genevieve Kibby
(@GeneralBeave) reported
@perfectcryptoo @HSBC_UK There is no fix atm. You have to call them and do banking by telephone until they have a new update for the app. Or go into a branch if you can.
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Vincent Joseph
(@Vincent42419599) reported
@HSBC System outage ? @HSBC_UK For the last 2 days, all the payments made online on Business Banking account have not been processed, despite having a written confirmation that the payments have been executed. Very unhappy clients and 4 hours trying to reach someone - no result !
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Claire
(@clairediane_) reported
@HSBC_UK I applied for an account and sent in my identification documents on October 12. Now, a month later, I still do not have an account and can't get paid, and your team is unable to give me any updates. Worst customer service ever! All students should avoid HSBC at all costs
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Gill Carnell
(@GillsSOS) reported
@HSBC_UK Done. Perhaps you can send me a message to say when my Dad can access his own account?
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Will Anthony
(@willant13) reported
@HSBC_UK shocking service this evening. No help whatsoever and cannot resolve my problem without going into branch, considering the current times we are in I think that this is totally unacceptable!
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lucy lucas
(@lucylucas1977) reported
@HSBC_UK your online banking support is worse than useless ! Waiting and waiting and waiting for a response … sort it out !!!!!!!
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Kirsty Evans
(@KirstyEvans1208) reported
Been trying for over a week to get in touch with @HSBC_UK to access my savings account but completely ignored. No reply on contact forms or email and the “chat” function is a robot. Phones lines are impossible to get through on. Useless. #hsbc It’s MY money yet I can’t get it.
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december
(@hollydecember) reported
@HSBC_UK dreadful service at Leamington Spa branch this afternoon. Despite being an existing customer, will be moving to another bank.
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Dr Ruchir Bhandari
(@radonco) reported
@HSBC_UK where is the problem HSBC, UK ? Online application -2 months ago Documents accepted - 1 month ago But no account number/SORT code issued despite all formalities cleared 1 month ago. There is something clearly wrong in your functioning. Please cancel my application.