HSBC

Is HSBC down in Kingston upon Thames, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Kingston upon Thames, Greater London, England 09/18/2025 19:25

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (68%)

    Mobile App (68%)

  2. Website (16%)

    Website (16%)

  3. Login (10%)

    Login (10%)

  4. Transactions (6%)

    Transactions (6%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent HSBC outage reports came from the following cities: London, Fulham and Harrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Mobile App
United KingdomFulham Login
United KingdomLondon Website
United KingdomHarrow Login
United KingdomLondon Mobile App
United KingdomLondon Mobile App

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • SteveH_Richards STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • tercumanFLB فرانتشيسكو (@tercumanFLB) reported from Islington, England

    @HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

  • AbundanceLondon Abundance London (@AbundanceLondon) reported from Hounslow, England

    @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

  • kenneth07834 Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • Yadzinooo YM (@Yadzinooo) reported from Merton, England

    @dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • stevedw40 steve (@stevedw40) reported from Wandsworth, England

    @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

  • vk225 Varun Khanna (@vk225) reported from Camden Town, England

    @HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank

  • jdboxall John Boxall (@jdboxall) reported from Merton, England

    But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

  • adrianhansel Adrian Hansel (@adrianhansel) reported from Paddington, England

    Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Lambeth, England

    @HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • MissMindstrike MissMindstrike (@MissMindstrike) reported

    @HSBC_UK No, people deserve to know about your poor service. I will not cover it in the DMs. If you put a hold on an account, you dont get to charge overdraft fees AND refuse to let me pay in money to cover them

  • chrisyoung60 Chris Young (@chrisyoung60) reported

    @HSBC_UK was promised money back in account last Friday. Of course it’s still not there. More lies and broken promises from @HSBC_UK.

  • steffwilliams26 Steffan Williams (@steffwilliams26) reported

    @HSBC_UK what is the point of your Global Money Account if you can’t use it to make International Bank Transfers? I’ve had the same error code for a week, which your chat support claims to have never seen before.

  • milkteareacts Milktea (@milkteareacts) reported

    @HSBC_UK tried to make a payment from my debit account to pay for a purchase on my credit. Was given the error 'bank has been advised not to accept payment from payee'. The payee is literally your own bank? Is there a problem with the system right now?

  • mwarne Martin Warne 🌹 (@mwarne) reported

    @ZaidPatel90 @HSBC_UK 25 days later and the online service I need is still ‘temporarily unavailable’. Have DM’d the bank but obviously this won’t be resolved until next week now.

  • cobbbblers cobblers (@cobbbblers) reported

    @ThePollitt @HSBC_UK It's still marginally better than booking a day off work, driving to a town, paying eight quid to park and getting there to find the bank is shut down

  • muffinman0302 Robb’s Anti-Growth Coalition (@muffinman0302) reported

    “Let’s automate everything” - @HSBC_UK Cash paying in machine and cheque paying in machine (singlular) in Halifax both broken. Welcome to the modern world. They didn’t mention this nonsense on Tomorrow’s World.

  • TillyT17 TillyT (@TillyT17) reported

    @HSBC_UK appalling service.Not the poor man on the phone trying his best but If everything is done online and this then goes wrong and they then suggest you go into your local branch for support- which they shut which means over an hours journey- what are you supposed to do?

  • _gordongeorge Gordon (@_gordongeorge) reported

    @HSBC_UK Appalling customer service today. Online agent couldn't help me. Over 30 mins on the phone on hold so gave up. Time to switch banks.

  • brooomster Mike B. (@brooomster) reported

    @HSBC_UK I will do next time I have issues.. Thanks