Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (19%)
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Login (17%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Harrow, City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Mobile App | |
| City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Abi, I don’t want a complaint, I just want to access my bank account 🥹 I’ll use the option you suggested and if that does not work then I’ll file a complaint but let’s give that option a chance.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@HSBC_UK Hi Abi. Will call tomorrow then but asking customers to roll back is not acceptable. The issue here is the bank, not the apple software. All other banks (Barclays, Bank of America, Revolut and Wise in my case) work perfectly fine.
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Paddington, England
@harrynwilson What were they protesting? How diabolically awful @HSBC_UK’s mobile app is?
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@bat1150gs @HSBC_UK It’s awful. My salary gets paid on that account and I’ve been locked out for weeks now. Their response is to install on another device. Not even the web option works as you need a security code in the app.
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Ivan Alexander
(@ijaen) reported
from
Paddington, England
@scottgardner76 @HSBC_UK If the bank does not release a statement soon I’ll have to change my payroll to another bank. I can’t touch my money because to log in on the computer you need a code from the app. I can only use debit card.
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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chris
(@bennys020) reported
from
Croydon, England
@HSBC_UK app not working
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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thewolfofcrypto.eth
(@0x013F6DAF2fc89) reported
from
City of London, England
Annoyed by the fact that every time a bank transfer contains the word #crypto @HSBC_UK marks it as “fraudulent” and block it. #Banks are the real fraud #Crypto is the future
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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alioni ravioli
(@alioniravioli) reported
@HSBC_UK How do we make an official complaint to yourselves? My partner has been on the phone for over an hour as her bank card seems to have been blocked but she has been told there's no block on it and everyone she speaks to can't help and passes her on to someone else...
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Raj Bhagwati
(@03RB) reported
@HSBC_UK Hi Alison, the agent is raising issue with the manager and other internal team but still what I can't understand is why can't I access my own money. I have raised a complaints form and would like to talk to someone who knows what they are doing and help me with this situation
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LDA_6502
(@LDA_6502) reported
@HSBC_UK @JimBrowning11 "we are always here to help"!?!? Jim Browning doesn't need any help. He is going out of his way to help you, dumbass.
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ripgx
(@ripgx) reported
@HSBC_UK @HSBC continued Why is HSBC not able to release this charge? Is this normal ? We have been to the branch, sent emails but are being sent around in circles. 17 years of good service being ruined by this experience
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fiona campbell
(@fee081) reported
Fuming. @HSBC_UK Reversed a dd because it would’ve take me 8p overdrawn, but the day before they allowed a dd payment directly to them to go out which took me £10 overdrawn. All my direct debits will now be moved to my other account. How to lose a loyal customer 25 years! 👏
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Tom G
(@tg_tips) reported
My daughters @HSBC_UK new customer experience so far- Almost two weeks to open account More than six weeks(and counting) waiting for her cash book 35 minutes with customer services on the phone, 25mins of which they were attempting to ‘access the account’…. Continued below
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Tony Chan
(@TonyChan_123) reported
@JimBrowning11 @Visa @HSBC_UK I got crypto stolen, can you help me?
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Skyroc-1
(@SkyrocOne) reported
@JimBrowning11 @Visa @HSBC_UK HSBC customer is the shittest..they got such a rude attitude also, some indian guy gave me the vibe like " I cant be bothered..just F off!" Even the chat service is terrible
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malique
(@1EA1kXEg3KiRS7x) reported
@JimBrowning11 @Visa @HSBC_UK Mr browning , the problem with hsbc ppl is been outsource out to different location, and been trained that like robot , no matter how much your concern or trying to help, they just follow script only
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Chris Pless
(@ChrisPless1) reported
@JimBrowning11 @Visa @HSBC_UK It's really part of the problem. The small/virtual banks usually the worst offenders surprised you had problems with HSBC. banks are normally great at actioning on fraud against their customers. Pretty poor on fraud being committed by their customers ....