Is HSBC down in Kingston upon Thames, Greater London, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Kingston upon Thames, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (27%)
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Website (8%)
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Transactions (4%)
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Withdrawals (2%)
Live Outage Map Near Kingston upon Thames, Greater London, England
The most recent HSBC outage reports came from the following cities: Woking, Coulsdon, London, Wallington, Harrow, Ealing and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Woking |
Mobile App | |
| Coulsdon |
Withdrawals | |
| London |
Mobile App | |
| Wallington |
Login | |
| London |
Mobile App | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Kingston upon Thames, England
Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Martín Chamarro
(@martinchamarro) reported
from
Hackney, England
@HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Dhandapani Srinivasan
(@DhandapaniSrin7) reported
@HSBC_UK , Hello team I can't see my credit card details under Accounts section in my HSBC app, is there any issue ?
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Jacob
(@theunknown13748) reported
@HSBC_UK I’ve recently switched to your bank provider and I’ve gone to set up mobile banking app but I’ve been locked out. Website is useless in telling me what to do and the guy on the phone didn’t know what to do. How can I fix this?
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Simon Paul Felton
(@Feltip1982) reported
Can you help please @HSBC_UK I have never found such an unhelpful online banking system.Trying to pay credit card from another bank and can’t see how to do it anywhere. Direct debit payment from another bank showing going out but not going into account & I’d like to pay bit more.
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Steve Dawson
(@steveapd900) reported
@HSBC_UK crap service today, spent 2hours in a queue to finally get cut off without speaking to anyone….
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Joe Thwaites
(@joe_thwaites) reported
@HSBC_UK your customer service is appalling
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Mikey Brunsdon
(@MikeyBrunsdon) reported
@HSBC_UK hello, I’m trying to close my account but I don’t have access to the online banking. I’ve tried printing out the form to send off but it’s printing with dark pages so you cannot see the information Can you send a copy please ?
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The Chumpasaurus
(@TheGrumpasaurus) reported
@HSBC_UK trying to pay off a credit card but the "service is unavailable". Not good enough guys... Can I do this in branch because I'm getting no joy with the website. This is the sort of thing that can lead to late payments.
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Tom
(@Rwd230) reported
@HSBC_UK Thanks but I don’t have the app. I am not an existing customer, I am trying to set up an account for my 11 yr old.
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Emma in training
(@Emma010681) reported
@HSBC_UK I cannot complete a bank transfer on my mobile app, is there an issue?
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little me
(@little_mexxx) reported
@HSBC_UK hi I’ve been kicked off my app and it keeps asking me for a qr code, I was on hold for ages and then got cut off! Please help! I need to log onto my app