HSBC status: access issues and outage reports

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

• 
  Sam Shethran (@ShethranS) reported 0 seconds ago from Merton, England

  HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK

• 
  Abundance London (@AbundanceLondon) reported 33 seconds ago from Hounslow, England

  @HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...

• 
  Dominic Baker (@dominicJB7) reported 6 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  Amanda Davies-Day (@AmandaDD123) reported 9 minutes ago from Spelthorne District, England

  @HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!

• 
  Andrew Saveall (@PompeySavs) reported 13 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Alex (@alex6130) reported 18 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

• 
  John Boxall (@jdboxall) reported 18 minutes ago from Merton, England

  @HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 28 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  MV (@vmahadevan1) reported 28 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  David Howorth (@dhoworth1) reported 29 minutes ago from Esher, England

  .@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!

• 
  Peter Crowley (@SmoothRegulator) reported 31 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  Darren (@firstclubworld) reported 31 minutes ago from Kensington, England

  @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

• 
  Paul Smith (@paulhelpspeople) reported 37 minutes ago from Hounslow, England

  @HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul

• 
  Everydays Luxury Coach Travel (@EverydaysTravel) reported 39 minutes ago from Hounslow, England

  @HSBC_UK HSBC business app not working - doesn’t open up.

• 
  John Boxall (@jdboxall) reported 49 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Rajith Raju (@rajurajith21) reported 52 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Catriona Ritchie (@CatrionaRitchie) reported 53 minutes ago from Kensington, England

  @WalkerMarcus @cusackandrew I use cash all the time but don't get from @HSBC_UK cos they've abolished most counter service branches and I like specific notes and coins. There is only one between Ealing and Putney.

• 
  Peter Wilkins (@Peter_Wilkins78) reported 56 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  Peter Wilkins (@Peter_Wilkins78) reported 58 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Hemal Jadav (@hemaljadav) reported 59 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Kennedy (@RichardKennedy) reported 12 minutes ago

  @HSBC_UK @1an3 “Hi there! We’d love to continue this in DMs, mainly because public evidence of our incompetence is terrible for brand awareness.”

• 
  Alasdair MacMillan (@alymacmillan) reported 12 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  Steve Pratley (@stephenpratley) reported 18 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  Shirley (@SJacks61) reported 18 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  Gallagher (@MJPGallagher) reported 20 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing

• 
  Stuart Fox (@stuartfoxmusic) reported 22 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Teds (@Tedtalks13) reported 22 minutes ago

  @HSBC_UK @WalsallCouncil Especially the one out of gethins gym that was chirping Liz truss… I didn’t say that… I also didn’t say anything about carbon coding on his Nelly comment. Community isn’t my thing yet I’ve wrote and won multi million pound contracts in my 20s some folk talk ******* **** a lot

• 
  Rajat Sonika (@rajat_sonika) reported 24 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  Ritesh Mishra🇮🇳 (@niks_nke) reported 26 minutes ago

  Worst experience with HSBC Bank. @HSBC_IN @HSBC @HSBC_UK Extremely unprofessional handling of customer concerns. Instead of resolving the issue, the team seems to be relying on delaying tactics and providing no meaningful response. Very disappointing. #HSBC #CustomerService

• 
  Ruth Anders (@987Anders) reported 26 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.