HSBC

Is HSBC down in Kingston upon Thames, Greater London, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Kingston upon Thames, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Kingston upon Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Kingston upon Thames, Greater London, England 04/24/2025 23:15

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (54%)

    Mobile App (54%)

  2. Login (16%)

    Login (16%)

  3. Website (15%)

    Website (15%)

  4. Transactions (13%)

    Transactions (13%)

  5. Transfer (2%)

    Transfer (2%)

Live Outage Map Near Kingston upon Thames, Greater London, England

The most recent HSBC outage reports came from the following cities: Golders Green, London, Southwark, Croydon, Hackney, Mitcham, Colnbrook and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomGolders Green Mobile App
United KingdomLondon Login
United KingdomSouthwark Mobile App
United KingdomLondon Transactions
United KingdomCroydon Website
United KingdomHackney Website

Community Discussion

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HSBC Issues Reports Near Kingston upon Thames, England

Latest outage, problems and issue reports in Kingston upon Thames and nearby locations:

  • SteveH_Richards STEPHEN RICHARDS (@SteveH_Richards) reported from Ealing, England

    My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up

  • shiparttn shipar ahmed (@shiparttn) reported from Wandsworth, England

    @HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK looks like your call back function is broken

  • adrianhansel Adrian Hansel (@adrianhansel) reported from Paddington, England

    Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

  • LukeHugh3s Luke (@LukeHugh3s) reported from Croydon, England

    @HSBC_UK is there a fix for you app not working on this new iOS update?

  • kenneth07834 Kenneth07834 (@kenneth07834) reported from Croydon, England

    @HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

  • elanacovshoff Elana C (@elanacovshoff) reported from London, England

    @HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.

  • firstclubworld Darren (@firstclubworld) reported from Kensington, England

    @HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK what’s wrong with your business banking - is it down today?

  • AledSmith Aled Smith (@AledSmith) reported from Camden Town, England

    @HSBC_UK are you having a system issue - please admit

  • Chris_1987 Chrissy H 🏳️‍🌈 (@Chris_1987) reported from Camden Town, England

    Honestly @HSBC_UK are terrible when you’re in need of help

  • hines_stephen Stephen Hines (@hines_stephen) reported from London, England

    @HSBC_UK @PostOffice Can either of you help?

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Brentford, England

    @HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration

  • sapna_ghai Sapna Ghai (@sapna_ghai) reported from Brentford, England

    @HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?

  • hemaljadav Hemal Jadav (@hemaljadav) reported from Hillingdon, England

    @HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?

  • martinchamarro Martín Chamarro (@martinchamarro) reported from Hackney, England

    @HSBC_UK I have already sent you a few DMs. Also, I spent more than one hour on the phone. Today is Bank Holiday in the UK and it seems nobody in the Currency Accounts Department is working. I'll try again tomorrow.

  • bobsmailes bobsmailes (@bobsmailes) reported from Kingston upon Thames, England

    @HSBC_UK @HSBCUKBusiness no one cares about customer service

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Patrick31089171 Patrick Bell (@Patrick31089171) reported

    @HSBC_UK hello hsbc. You locked me out of my account because I authorised a money transfer and now your customer service line is so terrible I cannot unlock it. Respond back sometime so I can start living my life again. Xxx

  • wihockeyguy hockeyguy (@wihockeyguy) reported

    @WishesAndLists @HSBC_UK Stopped working hours before I updated to the new iOS, I don’t think the update is the issue. Starting to become widespread issue.

  • TeamMegafreakPT TeamMegafreakTraining (@TeamMegafreakPT) reported

    @HSBC_UK any reason my #hsbckinetic account won't log in?

  • EzeFaturoti Eze Faturoti (@EzeFaturoti) reported

    @HSBC_UK Business Banking -hell of customer support service waiting time, hours to be used for constructive work spent on the telephone, waiting in vain, no result

  • HeatherJLilley Heather J. Lilley (@HeatherJLilley) reported

    Amazing to hear that @HSBC_UK are rolling out a ‘No Fixed Address Scheme’ providing bank accounts for homeless people to help break that vicious ‘no address, no job, no home’ cycle. Brilliant 👏🏻👏🏻

  • jezdolan Jez Dolan (@jezdolan) reported

    @Sandra25San25 @HSBC @HSBC_UK HSBC are awful. I had ongoing problems with them, but FAR worse in their ongoing global investment in fossil fuels. Building coal-fired power plants in developing countries to make money for shareholders. Corrupt. Do not use.

  • Eganrice Megan Price (@Eganrice) reported

    @HSBC_UK my mortgage completed over a month ago and no completion details have been sent. I can’t get in touch with you as I do not have a customer ref number and your SVR won’t allow it (this is terrible btw) please can someone support as the DD has not gone.

  • j4yne jayne (@j4yne) reported

    @HSBC_UK I wish to submit a complaint, your chat help has just advised me to submit a fraudulent lost card claim in order to get a replacement card. I’ve called the 24/7 customer service number and it says it says the office is closed. Please explain how 24/7 is closed?

  • MrGoose2 Angus K (@MrGoose2) reported

    @HSBC_UK amazing customer service again, can't answer a straight question about complaints and just cut me off when they don't want to talk to you. #awesomework 🤷

  • slydog7 Matthew (@slydog7) reported

    @HSBC_UK Massive faff in doing so, 45min in total on the phone, but by deleting and reinstalling the app solved the problem, thanks for the speedy response Andy 👍🏻