Is HSBC down in Chertsey, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Chertsey, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Chertsey, Surrey, England
The most recent HSBC outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Mobile App | |
| London |
Website | |
| London |
Login | |
| London |
Withdrawals | |
| London |
Mobile App | |
| London |
Website |
Community Discussion
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HSBC Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Mick McMahon (Micheál MacMathghamhna)
(@Mickamadan) reported
@HSBC_UK You mean #CostOfGreedCrisis, and you're part of the problem...
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Pompey Communist ☭ 🇨🇳🇨🇺🇻🇳
(@CommunistPompey) reported
@HSBC_UK You’re part of the problem
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lordclifton 🇬🇧🇮🇪
(@lordclifton2) reported
@Emily39941069 @HSBC_UK Emily - it seems to be working now!
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Rhiannon (a real Welsh which)
(@agogodanza) reported
from
Dunvant, Wales
@HSBC_UK as a customer, you said you'd help out during these times of need. That statement is a lie.
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Emily
(@Emily39941069) reported
@HSBC_UK Hello, yes- I am able to login . However, when I get to transfer money it just shows as loading and then presents an error screen after a few minutes.
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Trevor Lambert
(@L76200414T) reported
@HSBC_UK Hi, HSBC banking app not showing my payees on my or wife’s iPhone, was working ok yesterday, app and phone up to date.
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Guillaume
(@Guillau12380520) reported
Helping customers login to their account? No Sending them a LETTER 7 days later with information on how to login? Yes #hsbc @HSBC_UK
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Ginderella
(@RedSoledGooner) reported
@HSBC_UK hi. I am trying to log into your app but the screen just flashes as soon as I tap ‘log in with face ID’ abs it won’t go in.
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Guillaume
(@Guillau12380520) reported
Say @HSBC_UK if I don’t have access to my account, how am I meant to know if anything was debited yesterday? It’s not like you’re always quick to show transactions… #makeitmakesense #securitybreach #imtheowneroftheaccount
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Johnny.
(@jawow_) reported
@HSBC_UK Been on hold for 45 minutes to speak to someone in your travel insurance department. Can this be resolved in a different way? Unacceptable service!