Is HSBC down in Chertsey, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Chertsey, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (54%)
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Login (16%)
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Website (15%)
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Transactions (13%)
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Transfer (2%)
Live Outage Map Near Chertsey, Surrey, England
The most recent HSBC outage reports came from the following cities: London, Slough and Colnbrook.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| London |
Transactions | |
| Slough |
Mobile App | |
| London |
Transactions | |
| London |
Transactions | |
| Colnbrook |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Andrew Saveall
(@PompeySavs) reported
from
Spelthorne District, England
On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.
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paul simmons
(@paulsim55825613) reported
from
London, England
@HSBC_UK Midland Bank would never say “ Try in a bit” sort your **** out HSBC
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Dominic Baker
(@dominicJB7) reported
from
Kingston upon Thames, England
@HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Everydays Luxury Coach Travel
(@EverydaysTravel) reported
from
Hounslow, England
@HSBC_UK HSBC business app not working - doesn’t open up.
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.
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Peter Crowley
(@SmoothRegulator) reported
from
Ealing, England
Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
@HSBC_UK Hi Steve. All I ask is that the cashier’s don’t judge & don’t take it out on customers when there’s no paying in slips. Better still get both cheque paying in machines working, as that would help everyone. Thanks for your support. Kind regards, Paul
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK is the app down? Have tried and says there's an error - try again later
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Peter Wilkins
(@Peter_Wilkins78) reported
from
Kingston upon Thames, England
@HSBC_UK Seems to be working now thanks
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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Kaustubh (call me KL) - he/him
(@originalKL) reported
from
London, England
@HSBC_UK hi, my mobile app shows api_03 error code and cannot load accounts.
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Paul Smith
(@paulhelpspeople) reported
from
Hounslow, England
It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Alex
(@alex6130) reported
from
Richmond, England
@HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Robb Sutherland
(@changingworship) reported
Today I will mostly be spending hours talking to @HSBC_UK about where the transfer out of my account is. The last time they transferred money out but didn’t deliver it was @RevdRach which was much easier to fix.
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Tony Girling
(@TonyGirling) reported
@HSBC_UK Steve. The big problem you have is that the 90 minute wait message came from the live chat system. I don't have the time to sit next to a phone to wait for a call back either. Not good enough.
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Richard M -
(@kiwi_back_home) reported
@HSBC_UK 90 minute delay in responding to in-app chat is appalling non-service.
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four queue
(@techno92) reported
@DrHoenderkamp @HSBC_UK The more we rely on certain services the more dogshit customer services become.
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GW
(@Honi_soit_qui) reported
@DrHoenderkamp @HSBC_UK I love how HSBC does all the lovey-dover ESG stuff. It's almost cringy. They never tire of telling us to "see beyond borders", and maybe I agree, but they're less enthusiastic about such mundane things as answering the telephone or providing customer service. I wonder why?
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Noel JWP Cook
(@TheScri76057990) reported
@rajk1000 @DrHoenderkamp @HSBC_UK Like most companies, it’s not just bad now, it’s been permanently **** for years.
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Graham 🇬🇧🏴
(@GP6312) reported
@DrHoenderkamp @HSBC_UK Barclays for me.Never a problem getting through to an advisor on the phone and we also have a local team who know our business and ready to help. We also have a business account with Santander and the support is as woeful as you have experienced with HSBC.
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Renee Hoenderkamp 💜
(@DrHoenderkamp) reported
@Latorresunshine @HSBC_UK I have been constantly critical of the Gp access problem. Have written about it, spoken on TV/radio about & on here. At my practice which is the only one I can control, you won’t wait more than 5-10 mins on the phone & can see me F2F without triage. I know this is not common!
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Terence Bates
(@ClaptonCC) reported
@EnglishDNA1 @DrHoenderkamp @HSBC_UK We have had awful service from Santander. Constantly block cards and payments... A nightmare . We are in process of moving away from them.
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Kerri Martin
(@kerrimartin01) reported
@HSBC_UK student accounts are a joke. 3 years of uni & heading into my final year so need to increase my arranged overdraft with the increasing price of rent and living, only to be ‘declined’ for no reason. Let down, frustrated and left in a difficult financial position. Liars.