Is HSBC down in Chertsey, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Chertsey, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Chertsey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Website (25%)
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Login (9%)
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Withdrawals (3%)
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Transfer (3%)
Live Outage Map Near Chertsey, Surrey, England
The most recent HSBC outage reports came from the following cities: London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Withdrawals | |
| London |
Mobile App | |
| London |
Website | |
| London |
Mobile App | |
| London |
Mobile App | |
| London |
Mobile App |
Community Discussion
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HSBC Issues Reports Near Chertsey, England
Latest outage, problems and issue reports in Chertsey and nearby locations:
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Nj
(@adamsn) reported
from
Chertsey, England
@HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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MV
(@vmahadevan1) reported
from
Hounslow, England
Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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David Howorth
(@dhoworth1) reported
from
Esher, England
.@HSBC_UK Any update on when your app will be operational! Seems very bizarre that you have known issues for over 24 hrs and you still have not communicated to your customers!
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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HOBS62
(@hobs62) reported
from
Burnham, England
I’ve spent a total of 8+ hours in the last 3 days holding to speak to an agent @HSBC_UK are there any agents? Online chat is impossible as I can’t sit logged into my business account for hours! My call is apparently important 🙄
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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Amanda Davies-Day
(@AmandaDD123) reported
from
Spelthorne District, England
@HSBC_UK you’ve done a mobile banking app update & now my payees page won’t load - wth? fix please i need to pay people!
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Donetta Holland
(@DonettaHolland) reported
@HSBC_UK Android. I was on direct chat for over an hour with one of your colleagues earlier tonight. Gaps between responses were ridiculous. End result? They're working on it! Switching banks tomorrow 😡
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Craig
(@craigw87) reported
@ChaseSupportUK hi can you help? As @HSBC_UK won't supply me the AN and Sort code for my CC can you tell me how I can setup this payment on the app?
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Eathan Mertz
(@EathanMertz) reported
@HSBC_UK I need an email address for banking support. Can you provide? Mobile plan doesn't cover UK calls and app is on lost phone.
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Hayden
(@TCG_Poro) reported
@HSBC_UK Trust you to update your app and now I cant log in. I set up my account when I was 16, how ******** am I meant to remember my security questions? Its been 9 years. Never had an issue until now.
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Rebecca Bothwick
(@RebeccaBothwick) reported
@HSBC_UK Fantastic service at Broad Street Worcester branch this morning after my daughter managed to lock herself out of her online banking. The staff in branch took the time to get her back online very quickly.
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Iain Johnson
(@loadA4tray2) reported
@HSBC_UK This isn't helping us. These are instructions to install a broken app. I'm sad to be leaving @hsbc_uk after many decades. We just wanted a working app.
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Marc
(@marcmccolgan) reported
@HSBC_UK Don’t really want to complain, just want HSBC to fix this rotten process for me and lots of other folks
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Terp VRS
(@TerpVRS) reported
@sazcass @HSBC_UK Interpreted a call, spelling out last name saying, 'This is the interpreter, not sure how to say it". He said "You have to say it for verification". Few secs. of "I don't know" & "you have to", so I phonetically butchered it. The customer was allowed to finish their business.
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Christof Niklaus
(@thisisChristof) reported
@sazcass @HSBC_UK Had similar problems with Nationwide over the years. Worst case, I had to ask my interpreter to pretend to be me as just couldn’t be arsed to go to the bank. Went smoothly on the phone & they didn’t notice interpreter was female which is shocking really 😳
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🔆
(@Bring_Sunshine) reported
@HSBC_UK Call us Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. See our help and support pages for guidance and to find out what you can do through online and mobile banking. WHY? When all other UK banks aren’t saying this.