HSBC status: access issues and outage reports

Problems in the last 24 hours in Esher, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Esher, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Esher, England

Latest outage, problems and issue reports in Esher and nearby locations:

• 
  Matias Cervi (@Tute) reported 22 seconds ago from Wandsworth, England

  @HSBC_UK can you please give me access to my account?

• 
  Ben Marshall (@marshallb60) reported 14 minutes ago from Kingston upon Thames, England

  @HSBC_UK is there a problem with the app, balance after bills unavailable?

• 
  bobsmailes (@bobsmailes) reported 16 minutes ago from Kingston upon Thames, England

  @HSBC_UK @HSBCUKBusiness no one cares about customer service

• 
  steve (@stevedw40) reported 20 minutes ago from Wandsworth, England

  @HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 25 minutes ago from Ealing, England

  @HSBC_UK why do I need to sit on hold for an hour on a Wednesday afternoon? What poor service, Hire more phone staff.

• 
  Dominic Baker (@dominicJB7) reported 27 minutes ago from Kingston upon Thames, England

  @HSBC @HSBC_UK I have now Benn in branch for 3hours today to try to help my Ukrainian guests set up an account. 3rd visit to branch. Really not at all helpful.

• 
  Nj (@adamsn) reported 28 minutes ago from Chertsey, England

  @HSBC_UK what’s the point of having one branch closed in weybridge (nearest one to chertsey) and you drive all the way to Woking and the HSBC there is closed as well due to amend times. Waste off a trip and fuel! It’s not great customer service

• 
  Hemal Jadav (@hemaljadav) reported 28 minutes ago from Brentford, England

  @financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again

• 
  Peter Wilkins (@Peter_Wilkins78) reported 32 minutes ago from Kingston upon Thames, England

  @HSBC_UK Seems to be working now thanks

• 
  Andrew Saveall (@PompeySavs) reported 33 minutes ago from Spelthorne District, England

  On hold with @HSBC_UK for over an hour. Absolutely shocking and poor service.

• 
  Peter Wilkins (@Peter_Wilkins78) reported 34 minutes ago from Kingston upon Thames, England

  @HSBC_UK is the app down? Have tried and says there's an error - try again later

• 
  mary spillane (@spillanemary) reported 36 minutes ago from Wandsworth, England

  @HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move

• 
  Mike Fuller (@ninepine) reported 36 minutes ago from Banstead, England

  Another hour on hold and still not answered. Stuart Haire @HSBC_UK @hsbc service getting worse not better. Time to give up.

• 
  Peter Crowley (@SmoothRegulator) reported 37 minutes ago from Ealing, England

  Has anyone been short changed by a bank cash point in Ealing Broadway centre? Done by @LBGplc bank about 6m ago, who then denied the £20 list - today @HSBC_UK deducted £80 out of £100 as an ad hoc service charge. Never happened before, over 40 years. This time it’ll be law!

• 
  MV (@vmahadevan1) reported 39 minutes ago from Hounslow, England

  Opened a jade account with @HSBC_UK after making a move from @StarlingBank. Very first transaction from the new account…Fail! Transaction seems to have gone thru, but get an error message saying there was a problem!Hate to compare but Starling App was so perfectly engineered

• 
  John Boxall (@jdboxall) reported 41 minutes ago from Merton, England

  But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……

• 
  Rajith Raju (@rajurajith21) reported 43 minutes ago from Richmond, England

  @AxisBank @HSBC_UK @RBI hi RBI team kindly help for the concern it’s been 2 months still I haven’t received any proper support from axis bank for the reversal of the £580 pound. It’s a pathetic service from axis.

• 
  Alex (@alex6130) reported 49 minutes ago from Richmond, England

  @HSBC_UK is your mobile banking app down I haven’t been able to get into it for the last few hours ??

• 
  Abi National (@amala_n_ewedu) reported 53 minutes ago from Wandsworth, England

  @HSBC_UK Closed almost all the branches in South London, now nothing is working…. Hope this isn’t a scam from the top and my money is still there. @skynews

• 
  Paul Smith (@paulhelpspeople) reported 55 minutes ago from Hounslow, England

  It never ceases to amaze me that a full service bank @HSBC_UK can be so unhelpful. I only wanted to pay in a cheque (rarity I know) into my @firstdirect account, but it was all so much hassle. Machines not working, no paying in slips. Unhelpful staff! FD you are so much better!!

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Banks (@John_Banks12) reported 7 minutes ago

  @HSBC_UK Since no one responds on the hsbc account and Hsbc Australia don't seem to have one, I wondered if you (who I'm also a customer with, could help?

• 
  حسين سجاد حسين (@HusseinSajjad89) reported 9 minutes ago

  @aptherazor @HSBC_UK I had the same issue with Lloyd's many many years ago. Had to take someone I knew personally to sort it out.

• 
  Mad_hatter (@Madhatt41585343) reported 9 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  Laurelin (@SnufflebeanYarn) reported 9 minutes ago

  @ricci_kitchen @HSBC_UK I had the same email - I wonder if it’s a glitch.

• 
  victoria clark (@vickic1984) reported 10 minutes ago

  @HSBC_UK disgusting service. I made you aware my father had passed away 6 weeks ago and took a copy of his death certificate to the branch. My Mum has had 6 phone calls in two weeks from HSBC asking to speak to my dad. What is your vulnerable customer policy?

• 
  Ahmad Shakeel Qaiser (@AhmadShakeelQa1) reported 13 minutes ago

  @HSBC_UK Feedback - Customer Services are getting poor day by day in HSBC. Spending over 60 minutes to just raise a complaint. And customer services agent still trying to find out someone in HSBC before he can raise a complaint. Rude and very poor customer services.

• 
  Teds (@Tedtalks13) reported 14 minutes ago

  @HSBC_UK @WalsallCouncil Whenever your board is ready and want to actually get answer with out gaps you have my number and if I hadn’t of wiped bottoms on the energy legals via foi you would of been in **** of tax payers money

• 
  Escapeartiste (@MelliardAmanda) reported 19 minutes ago

  I’m pretty sure none they have dealt with has ever set up a business themselves or put their neck on the line. The service and communication is appalling, everyone hiding behind online communication, @HSBC_UK it is very poor

• 
  Vishal Dutta (@Vishaldutta) reported 19 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  cardiffbhoy (@stephenrcardiff) reported 24 minutes ago

  @HSBC_UK daughter is locked out of her online banking and nobody can help