Is HSBC down in Esher, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Esher, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (53%)
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Transactions (16%)
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Login (14%)
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Website (13%)
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Transfer (4%)
Live Outage Map Near Esher, Surrey, England
The most recent HSBC outage reports came from the following cities: London, Slough, Croydon, Mitcham, Colnbrook, Redhill, Fulham, Surbiton and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Login | |
| London |
Transactions | |
| Slough |
Mobile App | |
| Croydon |
Website | |
| London |
Transactions | |
| Mitcham |
Transactions |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Claidhbh Mac Giolla Bhríde
(@Warri0rS0ul) reported
from
Brentford, England
@HSBC_UK Just got another one. Since I'm not a HSBC customer the link isn't of any use to me. Thanks anyway.
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK why have you closed all your banks on the weekend. To make it even worse, your helpline is terrible. Not customer friendly or convenient at all!!!
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@HSBC_UK is there a problem with the app, balance after bills unavailable?
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Matias Cervi
(@Tute) reported
from
Wandsworth, England
@HSBC_UK can you please give me access to my account?
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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Mike Fuller
(@ninepine) reported
from
Croydon, England
@HSBC_UK App "Money out" notifications still showing the wrong time. Needs a fix please to prevent false reports of fraudulent transactions. Charge was at 09:15 not 08:15. (or specify that you're using GMT not BST)
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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Carol Gould
(@Karashgould) reported
from
Paddington, England
Well, I'm going to name and shame. For 2 days trying to get through to @HSBC_UK because I cannot log on to OnlineBanking . This monolith that pays its top brass a fortune cannot cope with a customer who's stayed with them for 34 years? #disgraceful
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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AO
(@Adeolu_98) reported
from
London, England
@HSBC_UK banking shouldn’t be difficult and take up your whole Saturday. It should be easy and convenient. That is not what you are making it with your terrible services currently.
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فرانتشيسكو
(@tercumanFLB) reported
from
Islington, England
@HSBC_UK I have been trying to get in touch wirh your customer servicd by phone for three days. Yesterday I was kept on hold for 45 minutes. How am I meant to get in touch with you?
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𝚃𝚑𝚘𝚖𝚊𝚜 𝙰𝚕𝚒𝚜𝚒 🇪🇺
(@grudelsud) reported
from
Islington, England
@HSBC_UK any specific reason to block taking screenshots from the Android app? It makes it impossible to wire some money and send the recipient proof of payment. Any tip is welcome, thanks
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Claudio Chagas
(@claudchagas) reported
@HSBC_UK what happened to the secure messages feature on Online Banking? All I can see are help articles links and a suggestion to talk to an agent via chat. Has the secure messages resource been removed from Online Banking?
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Paul Haley
(@PaulHaley1963) reported
@HSBC_UK Due to covid... The issue is your website says its open though.
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B Beyond magazine
(@BBeyondmagazine) reported
@HSBC_UK astoundingly, unbelievably poor service No service, in fact. No wonder #banking has gone all digital. High street #banks are dead. As is their phone-in service
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Luciano Castellani
(@luchocastellani) reported
And then afterwards you don’t seem to understand why people is turning into digital banks and crypto currencies. Hahaha, the worst bank and customer experience ever @HSBC_UK. Shame on you.
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Spongdooly
(@spongdooly) reported
@BBCNews @HSBC_UK worst bank and customer service on the planet. Quick to accuse normal customers of money laundering whilst turning a blind eye to their Chinese elite, bosses and big money backers.
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Healthier Heroes CIC
(@HeroesCic) reported
@HSBC_UK @ChangePlease @HeroesCic Would like to be able to work in partnership with HSBC as we support homeless people too and in respect of not having bank accounts your scheme is exactly what we need but we can’t access that can somebody please make contact with me so we could discuss further
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vaibhav agrawal
(@vaibhav10659719) reported
@HSBC_UK Kindly let me know how can I get it reset at earliest. Appreciate your quick help
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Mike G
(@MGoose005) reported
@HSBC_UK went into the Filton, Bristol Branch this morning to find that the counter service is no more. This was the only service which made HSBC more useful to me than the others. Don't see the point, 4 girls (employees) sat around in there doing nothing! Might as well close it.
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B Beyond magazine
(@BBeyondmagazine) reported
@HSBC_UK Simply appaling service/no service for #business customers who are stuck in a twilight zone between retail and #digitalbanking, with HSBC not serving retail customers nor answering their phone lines. No accountability, no responsibility.
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Claudio Chagas
(@claudchagas) reported
@HSBC_UK what happened to secure messages feature on Online Banking? All I can see are help articles links and a suggestion to talk to an agent via chat. Has the secure messages resource been removed from Online Banking?