Is HSBC down in Esher, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Esher, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Website (17%)
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Login (14%)
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Transactions (13%)
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Transfer (1%)
Live Outage Map Near Esher, Surrey, England
The most recent HSBC outage reports came from the following cities: London, Slough, Croydon and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Transactions | |
| London |
Login | |
| London |
Transactions | |
| Slough |
Mobile App | |
| Croydon |
Website | |
| London |
Transactions |
Community Discussion
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HSBC Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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John Boxall
(@jdboxall) reported
from
Merton, England
@HSBC_UK And now maybe update the website? Perhaps you need to review your comms or IT provider?
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness no one cares about customer service
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Varun Khanna
(@vk225) reported
from
Camden Town, England
@HSBC_UK literally the worst customer service ever. Spent the last 2 hours on hold and talking to 3 different team members without any luck. Given up after being bounced around. All just to make a simple transfer! Need a new bank
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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shipar ahmed
(@shiparttn) reported
from
Wandsworth, England
@HSBC_UK why you can’t get help from a branch have to call 📞 then over the phone you sent us to branch 🤬🤬🤬🤬🤬
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Abundance London
(@AbundanceLondon) reported
from
Hounslow, England
@HSBC @HSBC_UK - how we do we lodge a formal complaint about appalling service? Your #Chiswick branch is unable to sort (2 visits), online promises ringback, never does. Please advise, or even better sort...
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bobsmailes
(@bobsmailes) reported
from
Kingston upon Thames, England
@HSBC_UK @HSBCUKBusiness been a customer for 40 years , this week i have had to put up with call not been returned when promised, being cut off , bring asked for wrong info , asked was i making a payment using a “thingy” being called the wrong name : i am a premier customers but am now giving up
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Elana C
(@elanacovshoff) reported
from
London, England
@HSBC_UK app not working on my phone for days now. It doesn’t let me log in and I can’t access internet banking as that requires a code from the app. No way to pay my bills or know how much money I have left.
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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YM
(@Yadzinooo) reported
from
Merton, England
@dg46982 @HSBC_UK Can’t transfer any money on app? Anyone else having a problem
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John Boxall
(@jdboxall) reported
from
Merton, England
But @HSBC_UK @hsbc all your comms are wrong. I understand that things go wrong but you can fix your comms even if you can’t fix your app……
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Martín Chamarro
(@martinchamarro) reported
from
Lambeth, England
@HSBC_UK my Currency Account in euros has disappeared from the dashboard. Could you please fix this issue? I'm a little bit stressed
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Kenneth07834
(@kenneth07834) reported
from
Croydon, England
@HSBC_UK Terrible disgusting service from this bank. Your customer service is deplorable.
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steve
(@stevedw40) reported
from
Wandsworth, England
@HSBC_UK is there a problem with online banking . Cannot get into my account on my phone . Friends experience the same issue
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Burnett
(@StevenBurnett1) reported
@HSBC_UK despite your claim earlier down that the problem with your app has been resolved, your app just crashes every time on my iPhone and I am unable to access it. this is also the only way your customers with the app can even access online banking. This is not acceptable.
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Jamie Jackson
(@JamieJacksonati) reported
When I read this Metro story I phoned the paper and told them this story. They ran a whole page story on me. I didn’t get any money for it. Just my revenge on the bank being *****. Metro was (in 2005) the biggest read free paper in Europe. **** you @HSBC_UK we all got hands.
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Thomas Wood
(@tomtuckerwood) reported
@HSBC_UK This issue regarding the HSBC app has NOT been resolved!!!! I have just spent over an hour trying to speak to HSBC and have been cut off!
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Icarus
(@icarus3eb) reported
@HSBC_UK I went into branch today to change my surname on account. Ridiculous customer service in store. I had a signed deed poll and new passport displaying my changed name but was sent away because deed poll was not statuary declaration - even though I had a valid passport.
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Stuart Nickless
(@NiceGuyNickless) reported
@HSBC_UK Thanks for that Kris. I am aware of all that. As I dont have a working physical key linked to my banking I dont want the hassle of changing things. I go away soon and would like to be able to use the App. Are you suggesting it wont be fixed and so I need to revert back please?
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Serenity Education and Tutoring
(@SerenityTutor) reported
@HSBC_UK this is ridiculous I need to move money from my current account to another account. Online banking is still not working property. It’s no good being able to log in and see my account if I can’t move money. Please advise when this will be resolved?
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FelicityMJ
(@Felicity_MJ) reported
@HSBC_UK @HSBC how can I transfer money and make payments when both the app and website is completely inaccessible?
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FelicityMJ
(@Felicity_MJ) reported
@HSBC_UK Hello, I have tried but was on hold for a long time and telephone communication is not easy for me. Are there no online/chat options available at all that don't require the app to access?
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dengal66
(@dengal2) reported
@HSBC_UK Ive no idea what version I have, is this likely to be weeks or months away from being fixed? Why does your online messaging say its working fine?
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Polly1954
(@Polly004f) reported
@HSBC_UK You now have a truly awful Move Money system. Trying to set up standing order to a new payee and only getting option to make an initial payment. why? Chat service not available and no longer able to use message service either.