Is HSBC down in Esher, Surrey, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Esher, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Esher and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (60%)
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Website (17%)
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Login (17%)
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Transactions (3%)
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Transfer (3%)
Live Outage Map Near Esher, Surrey, England
The most recent HSBC outage reports came from the following cities: City of London, London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Mobile App | |
| London |
Mobile App | |
| City of London |
Mobile App | |
| Wandsworth |
Mobile App | |
| London |
Website | |
| London |
Login |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Esher, England
Latest outage, problems and issue reports in Esher and nearby locations:
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK are you having a system issue - please admit
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Chrissy H 🏳️🌈
(@Chris_1987) reported
from
Camden Town, England
Honestly @HSBC_UK are terrible when you’re in need of help
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Hemal Jadav
(@hemaljadav) reported
from
Hillingdon, England
@HSBC_UK After providing the information are u going to resolve issue or I n ed make phone calls and keep on answering ?s which otherwise should be in system after I enter my security details and voide id etc. Or should I give you my new frustrated voice id?
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Sam Shethran
(@ShethranS) reported
from
Merton, England
HSBC online banking payee selection option down. Essentially means their online banking is totally down. No updates online either. What a terrible banking service @HSBC_UK
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@HSBC_UK Since last few days I am unable to get my basic necessities like food, grocery, travel to work because of this. How much more I need to wait. If I say you are blocking access to my basic rights then it won't be exaggeration
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Same issue for past 3wks...still same today
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Adrian Hansel
(@adrianhansel) reported
from
Paddington, England
Shocking service from @HSBC_UK my card has been cloned money taken from my account I called 4 days ago they agreed fraud activity on my account.. said they blocked my card new one coming … TODAY more fraud activity..#HSBC sorry sir we didn’t stop your card internet issues WTF!
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@HSBC_UK the maddening lack of service for business customers continues. Promise a response in 3 hours? Waiting now 30!!! Time to move
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK looks like your call back function is broken
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seiferxin
(@seiferxin1) reported
from
London, England
@HSBC_UK Further Ive tried this 3 separate devices...mobile phone and 2 different laptops. Ive cleared cache so this is not the issue... especially given 3 different devices.
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Stephen Hines
(@hines_stephen) reported
from
London, England
@HSBC_UK @PostOffice Can either of you help?
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Sapna Ghai
(@sapna_ghai) reported
from
Brentford, England
@HSBC_UK I cannot login into my mobile application .. I had early am but it’s not working now ? I have restarted the phone .. ?
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Luke
(@LukeHugh3s) reported
from
Croydon, England
@HSBC_UK is there a fix for you app not working on this new iOS update?
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Kensington, England
@dgwbirch @Barclays Looks familiar. @HSBC_UK does the same thing. Go over your daily payment limit and, rather than say that, you get a indecipherable error message leaving you to imagine it’s an IT issue or worse. Why are established banks so bad at this stuff!?
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STEPHEN RICHARDS
(@SteveH_Richards) reported
from
Ealing, England
My wife had been waiting 50 minutes to speak to a @HSBC_UK Business Banking Agent. This is NOT the first attempt either. Without any explanation the line became disconnected! Very poor customer service.
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Hemal Jadav
(@hemaljadav) reported
from
Brentford, England
@financialombuds @HSBC_UK Yes online chat and the guys named Santosh is clueless and giving me temporary fix like previous which means I will end up in same situation again
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Aled Smith
(@AledSmith) reported
from
Camden Town, England
@HSBC_UK what’s wrong with your business banking - is it down today?
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Rob Dunstone
(@Robduns) reported
from
Slough, England
Hi @HSBC_UK - any ideas why the counter service in your Slough High Street branch is so slow? At least 20 minutes queuing so far & no end in sight. Thanks.
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Darren
(@firstclubworld) reported
from
Kensington, England
@HSBC_UK is there an HSBC app problem at the moment I have been trying for over a week to use this app and it just closes down when I press the app icon - I have reinstalled and deleted a lot of times but the app only brings up the logo ? I updated to iOS 15.2 recently ? Pls help
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Matt Cartmell
(@MattCartmell) reported
from
Paddington, England
Absolutely appalling levels of customer service with @hsbc_uk business banking -phone service over 1hour wait - but no responsiveness on the Chat app either. If you’re looking for a business account look elsewhere
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Yogs
(@yogs_arora) reported
@HSBC_UK banking app is such a important these days in people life and I never thought HSBC UK take it very casual. Lot of People reported your app issues on Android 12 but still no resolve after many days. Not even estimated date for fix. Shame😔
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AlphaPeterGamma
(@alphapetergamma) reported
@HSBC_UK On hold to HSBC business internet banking for >30 mins. My secure key is dead and i can't access my account. Do I really have to wait for an agent to resolve this or is there another way? Thanks
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🚴🏼♂️
(@LDNtoBrighton) reported
@HSBC_UK Will do later. It’s actually on an old iPhone6, never had an issue.. but.. I do need to get this on my new phone, just never bothered. What do I need to do, to get it on a new phone(?), my Hsbc calculator thing stopped working some time ago.. never really needed it since. Thx
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Jason Manly
(@Duke_aardvark) reported
Hi @HSBC_UK - when a large sum of money is taken out of my account twice from non existent standing orders, your customer service agent using the phrase ’I understand this matter is important to you’ comes across quite (incredibly) patronising!
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Amit Agarwal
(@amitagarwaluk) reported
@ResilienceFirst @HSBCUK Explaining my frustration for HSBC not giving my money . HSBC closed my account I am chasing from last four months and I don’t know where my money is and now customer service not even responding any more . CS is very rude and arrogant @HSBC_UK
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Geraldine Sloan
(@GeraldineSloan) reported
@HSBC_UK can you help me access the banking app? I had to uninstall and reinstall on my phone, because it stopped working. However, when entering credentials, it asks for a digital secure key code, which I clearly don't have. I do have a physical device, but no option to use it.
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Anne-Elisabeth Moutet
(@moutet) reported
@HSBC_UK Hello, Katerina, I understand that you can't do a thing for the absurd situation the Oxford @HSBC_UK branch has created for its longtime customer @akoz33. Frankly, that's not good enough. I understand today is Sunday, but we expect a better answer by start of business tomorrow.
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Steven of Odyssey
(@odysseynyc) reported
@HSBC_UK What is the problem with the online service? No info on my account is visible after I've logged in several times. I just need to download a statement!
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A1_bloke
(@a1_bloke) reported
@HSBC_UK As I said, I spent half an hour talking to your phone support colleague yesterday, so I won't waste your time It would be great if you could log the iOS 12 issue, so that your phone support colleagues are aware of it - they currently don't see it on the "global" list of issues
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Robert Harker
(@harkerbob) reported
Once again @HSBC_UK have outdone themselves with shocking customer service. In order to change payment date of their loan from their account I have to pay twice in 3 days!! Ridiculous.